Instructions for Transporters
When Transporting Model X
3.
Always transport Model X with all four tires off the ground. A flatbed truck or comparable transport vehicle is recommended. A wheel lift and dolly can be used only when transporting Model X for a maximum of 15 miles (25 km), provided the driving speed does not exceed 45 mph (70 km/h). When transporting, whether on a flatbed truck or using a wheel lift and dolly, Model X can face either direction.
Note: Jack mode cancels when Model X is driven over 4 mph (7 km/h).
Do not transport Model X using any other method unless specified by Tesla. Follow the steps provided and observe all warnings and cautions. Damage caused by transporting your vehicle is not covered by the warranty.
Model X may automatically shift into Park when it detects the driver leaving the vehicle, even if it has previously been shifted into Neutral. To keep Model X in Neutral (which disengages the parking brake), you must use the touchscreen to activate Tow mode:
Note: The following illustrations are for demonstration purposes only.
Warning: Failure to activate Jack mode on a Model X equipped with Smart Air Suspension can result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
1. 2. 3.
Warning: Model X is equipped with high voltage components (see High Voltage Components on page 150). Before transporting Model X as a result of an event (such as a collision) that may have compromised a high voltage component, it is important to assume that these components are energized. Always follow high voltage safety precautions (wearing personal protective equipment, etc.) until emergency response professionals have evaluated the vehicle and can accurately confirm that all high voltage systems are no longer energized. Failure to do so may result in serious injury or death.
Disable Self-Leveling (air suspension vehicles only) If Model X is equipped with Smart Air Suspension, it automatically self-levels, even when power is off. To prevent damage, you must activate Jack mode to disable selfleveling: 1. 2.
Touch Controls > Suspension on the touchscreen. Press the brake pedal, then touch Very High to maximize height.
Roadside Assistance
Touch Jack.
Shift into Park. Chock the tires or otherwise ensure Model X is stable. Press and hold the brake pedal, then on the touchscreen touch Controls > Settings > Service & Reset > Tow Mode > ON. When Tow mode is active, Model X displays this indicator light on the instrument panel, along with a message telling you that Model X is free-rolling.
To cancel Tow Mode, shift Model X into Park. Caution: If the electrical system is not working, and you therefore cannot release the electric parking brake, attempt to jump start the 12V battery. For instructions, call Tesla Roadside Assistance. If a situation occurs where you cannot disengage the parking brake, use a self-loading dolly or tire skates. Before doing so, always check the manufacturer’s specifications and recommended load capacity.
Pull onto the Flatbed Truck The method used to pull Model X onto the truck depends on whether a tow eye is available (provided with your vehicle at time of purchase). If equipped with a tow eye: 1.
Locate the tow eye.
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