NVA Transition Onboarding Guide

Page 7

Mission Statement and Core Values Mission Statement To improve the comfort and well-being of patients by providing progressive and compassionate veterinary care. We develop a team of individual hospitals that share knowledge to achieve sustainable growth.

Core Values 1. Service Excellence – We strive to provide the best client experience possible. 2. Integrity – Our actions are consistent with our values and beliefs. 3. Teamwork – WE value behavior that puts team performance ahead of individual performance and work together in order to achieve our goals. 4. Innovation – We are open-minded in our approach and believe that improvement will be achieved by continually evaluating and implementing new and different ideas. 5. Goal Orientation – We engage with intention, set expectations, and perform in such a way that goals are achieved. WE believe that continual self-evaluation will enable us to achieve our goals in the future.

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Resetting Your Password

1min
page 129

Accessing NVA Email Remotely

1min
page 128

Capital Expenditure Guidelines

13min
pages 140-147

NVA Client Service Center (CSC

1min
pages 138-139

Cell Phone Discounts

1min
pages 125-127

Telecommunications

3min
pages 122-124

Vet Data Software for Reporting

1min
page 121

IT Helpdesk & Conversion

1min
page 120

Bad Debt

4min
pages 108-110

IT & Telecom

1min
pages 118-119

NVA Staff and Doctor Discount at IDEXX Reference Laboratories

3min
pages 111-117

Visa Guidelines

2min
page 107

Invoice Processing System (IPS) via Quickbase

3min
pages 101-102

Rebate and Miscellaneous Checks

1min
page 103

NVA Preferred vendors (better pricing

1min
page 97

Bonus Opportunity! Site Incentive Plan

9min
pages 85-90

Vendors

1min
page 96

NVA Insurance Carrier and Vendor Contact List

1min
page 84

Licenses and Permits

1min
page 94

Other Insurance Coverage

1min
page 91

401(k) Plan –Empower Retirement Online Enrollment System

1min
pages 82-83

401(K

1min
page 81

NVA Benefits Team Contacts

1min
page 80

BSwift Online Health Insurance Enrollment System

3min
pages 77-79

Talent Unleashed Learning Management System

1min
pages 70-73

DVM Production

1min
page 68

DVM Employment Agreements/Contracts

1min
page 69

Payroll

1min
pages 65-66

Family Medical Leave Act (FMLA

1min
pages 60-61

Overtime Laws by State – July 2019

2min
page 67

Employee Assistance Program & The Network

1min
pages 62-64

Termination / Separation

11min
pages 55-59

Pre-Employ

1min
page 46

Performance Reviews & Raises

1min
page 54

ADP (PETS) – How to access your paystubs

1min
page 53

Ready to Hire?

2min
pages 44-45

Avature Hiring Hub

1min
page 43

Employee Files

1min
pages 37-40

Recruiting & Job Descriptions

2min
pages 41-42

Hospital Policies & Handbook

1min
page 36

Managing Veterinarian Job Description

2min
pages 24-26

Your People Services Team

1min
page 35

Transition Post Close Hospital Responsibilities

1min
page 32

History of National Veterinary Associates (NVA

1min
page 5

Structure of NVA

2min
pages 9-10

Veterinary Hospital Manager Job Description

2min
pages 22-23

Hospital Leadership & Your Role

1min
pages 20-21

Transitioning to NVA

2min
page 12

Leadership Attributes

1min
page 8

Mission Statement and Core Values

1min
page 7

Values, Vision, and Structure

2min
page 6
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