NVA Transition Onboarding Guide

Page 6

Values, Vision, and Structure National Veterinary Associates is different! We have a different vision and support method than many of the other “corporate” veterinary entities you may be familiar with. Here are some of the key differences you can look forward to: •

At its very core, NVA is an organization built around the idea of care; Care for animals, for clients, for DVMs, and for their staff. We pursue established, stable, successful hospitals and won’t change those things that make them great (the name, people, and medicine). That’s why we call it a “legacy” of care, it’s something permanent and enduring, and something no other company in our space can legitimately claim.

We do not dictate medicine/medical practice (will not require specific procedures, RX, etc.): we want hospitals to practice high quality medicine consistent with or above local and national standards but that medicine is decided locally, by the Managing Veterinarian and DVM team. We can provide support and education in some cases if a doctor or hospital has a special interest or wants to develop new skills. There is no formulary – we don’t mandate what medications can and can’t be used. Ordering and inventory is done at the local level as it has been done in the past.

We will not change normal operations of the hospital. Hospital policies including hours, employee schedules, holidays, etc. will stay the same.

We will not change your benefits. With the possible exception of health care, your benefits will remain as they are. CE and pet benefits will be the same as they have in the past. Health care is assessed for legal compliance and if we move a hospital to the NVA plan, it is one that is equal to the current level of benefits. If you do not receive health benefits now, you will have the opportunity in the future.

Vacation, Sick Leave, or PTO – Will be assessed and matched to NVA Policy that best aligns with your current policy or slightly improves employee benefits. This will happen right away and be implemented when you join NVA. We will work with you to determine the best approach and provide you with policy language that you can use going forward that explains the new vacation, sick leave, or PTO policy and legally aligns with your state.

We will not change personnel (no hiring and firing procedure will occur).

We will not brand as NVA – hospital keeps your name, your culture, your logos, your legacy!

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Resetting Your Password

1min
page 129

Accessing NVA Email Remotely

1min
page 128

Capital Expenditure Guidelines

13min
pages 140-147

NVA Client Service Center (CSC

1min
pages 138-139

Cell Phone Discounts

1min
pages 125-127

Telecommunications

3min
pages 122-124

Vet Data Software for Reporting

1min
page 121

IT Helpdesk & Conversion

1min
page 120

Bad Debt

4min
pages 108-110

IT & Telecom

1min
pages 118-119

NVA Staff and Doctor Discount at IDEXX Reference Laboratories

3min
pages 111-117

Visa Guidelines

2min
page 107

Invoice Processing System (IPS) via Quickbase

3min
pages 101-102

Rebate and Miscellaneous Checks

1min
page 103

NVA Preferred vendors (better pricing

1min
page 97

Bonus Opportunity! Site Incentive Plan

9min
pages 85-90

Vendors

1min
page 96

NVA Insurance Carrier and Vendor Contact List

1min
page 84

Licenses and Permits

1min
page 94

Other Insurance Coverage

1min
page 91

401(k) Plan –Empower Retirement Online Enrollment System

1min
pages 82-83

401(K

1min
page 81

NVA Benefits Team Contacts

1min
page 80

BSwift Online Health Insurance Enrollment System

3min
pages 77-79

Talent Unleashed Learning Management System

1min
pages 70-73

DVM Production

1min
page 68

DVM Employment Agreements/Contracts

1min
page 69

Payroll

1min
pages 65-66

Family Medical Leave Act (FMLA

1min
pages 60-61

Overtime Laws by State – July 2019

2min
page 67

Employee Assistance Program & The Network

1min
pages 62-64

Termination / Separation

11min
pages 55-59

Pre-Employ

1min
page 46

Performance Reviews & Raises

1min
page 54

ADP (PETS) – How to access your paystubs

1min
page 53

Ready to Hire?

2min
pages 44-45

Avature Hiring Hub

1min
page 43

Employee Files

1min
pages 37-40

Recruiting & Job Descriptions

2min
pages 41-42

Hospital Policies & Handbook

1min
page 36

Managing Veterinarian Job Description

2min
pages 24-26

Your People Services Team

1min
page 35

Transition Post Close Hospital Responsibilities

1min
page 32

History of National Veterinary Associates (NVA

1min
page 5

Structure of NVA

2min
pages 9-10

Veterinary Hospital Manager Job Description

2min
pages 22-23

Hospital Leadership & Your Role

1min
pages 20-21

Transitioning to NVA

2min
page 12

Leadership Attributes

1min
page 8

Mission Statement and Core Values

1min
page 7

Values, Vision, and Structure

2min
page 6
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