Veterinary Hospital Manager Job Description Job Summary The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Job Duties and Responsibilities Leadership and Planning • Acts as a champion for change and identifies, documents, shares, and promotes best practices. • Participates in the planning and budget maintenance process. • Establishes goals for the hospital and staff. • Creates the hospital schedule and manages labor costs to budget. Operations • Oversees employee benefits program and hospital insurance plans. • Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance. • Performs quality checks and reviews of client files. • Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues. People Management • Partners with the Managing DVM to address staffing needs including hiring, training, reviewing, and discipline of staff. • Implements performance-based incentive and rewards and recognition program. • Manages staff, including grooming and boarding staff (if applicable). • Tracks and maintains current licensure for all DVMs. Client Service • Demonstrates and reinforces the highest level of client service. • Resolves client issues and escalations and oversees client follow up communications. • Drives client visits through strategic communication and local marketing efforts (i.e., Community). Financial • Ensures payroll is accurately completed and submitted for all hospital staff. • Manages accounts receivable and cash on hand including performing invoice audit reviews. • Manages hospital inventory and controls facility and administrative costs. • Performs other duties essential to the performance of the hospital as assigned.
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