NVA Transition Onboarding Guide

Page 12

Transitioning to NVA While we look to keep your hospital's medicine and culture the same, joiningNVA is still a time of change. This can be both an exciting opportunity as well as a time of nervousnessand apprehension. The good news is that you have an entire team of people to support you and ensurea smooth transition to NVA. The NVA Transition Team will be with you every step of the way during the four-month transition process. It is our goal to ensure that you and your team know what to expect during this time, know who to contact, get your questions answered, and feel at ease about this change. Before joining NVA you will meet with a designated Transition Manager (TM) as he/she will join you at your hospital to host a Staff Welcome Meeting. Your TM will then be your primary contact and support for anything you need during the four-month transition period. During these months, your TM will facilitate setup, access and training, answer questions, help direct you to resources, share about NVA, and support you in any other items that may arise. To note: • The Transition Timeline on the next several pages provide a schedule of what you can expect during the transition and by whom. • Your Transition Manager (TM) will facilitate your transition process and be your main point of contact; however, several other team member specialists from NVA’s Support Center who are dedicated to transitioning hospitals will be reaching out by phone and email on various items. • Your TM will likely not be onsite with you Day 1 post-close nor will he/she be there for several weeks at a time; he/she will ensure you are ready for Day 1 with NVA by checking in and then will come to visit in 2-4 weeks. • Your TM will likely visit you 1 or 2 times during your 4-month transition period with additional support visits from your Peer Development Partner whom you will meet later. The timeline on the next few pages will give you an idea of who will be contacting you, for what and at what point in the transition. Please note that this timeline is fluid. Meaning, that individuals will contact you within the timeframe listed but not necessarily “on day one” for example. Your TM will ensure these items take place in a timely manner, accurately and that you receive all the training and support you need on each.

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Resetting Your Password

1min
page 129

Accessing NVA Email Remotely

1min
page 128

Capital Expenditure Guidelines

13min
pages 140-147

NVA Client Service Center (CSC

1min
pages 138-139

Cell Phone Discounts

1min
pages 125-127

Telecommunications

3min
pages 122-124

Vet Data Software for Reporting

1min
page 121

IT Helpdesk & Conversion

1min
page 120

Bad Debt

4min
pages 108-110

IT & Telecom

1min
pages 118-119

NVA Staff and Doctor Discount at IDEXX Reference Laboratories

3min
pages 111-117

Visa Guidelines

2min
page 107

Invoice Processing System (IPS) via Quickbase

3min
pages 101-102

Rebate and Miscellaneous Checks

1min
page 103

NVA Preferred vendors (better pricing

1min
page 97

Bonus Opportunity! Site Incentive Plan

9min
pages 85-90

Vendors

1min
page 96

NVA Insurance Carrier and Vendor Contact List

1min
page 84

Licenses and Permits

1min
page 94

Other Insurance Coverage

1min
page 91

401(k) Plan –Empower Retirement Online Enrollment System

1min
pages 82-83

401(K

1min
page 81

NVA Benefits Team Contacts

1min
page 80

BSwift Online Health Insurance Enrollment System

3min
pages 77-79

Talent Unleashed Learning Management System

1min
pages 70-73

DVM Production

1min
page 68

DVM Employment Agreements/Contracts

1min
page 69

Payroll

1min
pages 65-66

Family Medical Leave Act (FMLA

1min
pages 60-61

Overtime Laws by State – July 2019

2min
page 67

Employee Assistance Program & The Network

1min
pages 62-64

Termination / Separation

11min
pages 55-59

Pre-Employ

1min
page 46

Performance Reviews & Raises

1min
page 54

ADP (PETS) – How to access your paystubs

1min
page 53

Ready to Hire?

2min
pages 44-45

Avature Hiring Hub

1min
page 43

Employee Files

1min
pages 37-40

Recruiting & Job Descriptions

2min
pages 41-42

Hospital Policies & Handbook

1min
page 36

Managing Veterinarian Job Description

2min
pages 24-26

Your People Services Team

1min
page 35

Transition Post Close Hospital Responsibilities

1min
page 32

History of National Veterinary Associates (NVA

1min
page 5

Structure of NVA

2min
pages 9-10

Veterinary Hospital Manager Job Description

2min
pages 22-23

Hospital Leadership & Your Role

1min
pages 20-21

Transitioning to NVA

2min
page 12

Leadership Attributes

1min
page 8

Mission Statement and Core Values

1min
page 7

Values, Vision, and Structure

2min
page 6
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