Communicate at Work
WHAT TO SAY WHEN YOU ARE IN DOUBT Ask questions to clarify and avoid misunderstandings. “Can you repeat that, please?” “Sorry, I didn’t understand. Can you explain that again?” “Do you mean ... or am I misunderstanding something?”
Your relations on the job depend on the way you communicate within the workplace. Therefore, it is important to adapt your communication style. There are great differences from workplace to workplace on the level of formality, how employees communicate with each other and what is considered appropriate. This is even more important if you work in a multicultural workplace.
“Could you please say that again slowly?" “Do you have time to show me how to ...?"
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“Could we do the first one together?”
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“I’m not sure I understood. Could you show me how to do this task?”
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11 Make a mind map of how English can be used in Norwegian workplaces and some important factors to consider in achieving this.
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“Do you have an example of a similar (report, email, instruction) I could see?”
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12 Explain how your workplace language and culture and social competence can influence communication at work. 13 Research the definition of the following business idioms and discuss how to use them. See more on idioms on page 228. get a business off the ground, get down to business, go the extra mile, keep one’s eye on the ball, rock the boat 14 Practice what to say when you are in doubt about something. Act out situations where you use examples from the tips box above.
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Communicate
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