Inside Magazine Issue 3 2021

Issue 3 // 2021

Hi Team Harcourts, It’s hard to believe that 2021 is already drawing to a close. It’s been

Next year will bring new challenges and new opportunities. We’re

another year of challenge for many as we’ve had to adapt to an ever-

excited about the positive changes that lie ahead – and we know

changing environment.

that when we open our minds and embrace change, that we allow

We’re so fortunate that, for most of our global network, the property

ourselves to benefit fully from it. So, fasten your seatbelts – 2022 is

market has performed exceptionally well and we’ve been able to achieve

going to be a thrilling year!

incredible results in a world where other industries have struggled.

This year has, once again, highlighted the importance of people and

Huge congratulations to all of you who have made the most of your

connection. Whatever our role, wherever we live – when we focus on

local property market! We’ve seen new records set and “personal bests” from so many. It’s taken commitment, resolve, and a massive

putting people first – our family, our colleagues, our business partners and our clients – we then make a positive difference to others. And is

amount of hard work to turn opportunity into success – so well done

there anything more rewarding than that?

to you all!

Have a great break over the holidays! See you in 2022 for our best year yet!

Whilst we’re grateful that many have done so well, we also extend our thoughts of support to those who have not been as fortunate, such as in Fiji and Indonesia. Our team has remained positive and pro-active despite the local challenges. We’re proud of your ongoing commitment and look forward to seeing you thrive as conditions improve.

This has been the year of One Team – Our Harcourts. It’s been a time when we’ve focused on the value of being part of Harcourts – how we’re stronger and better together. Our events, whether in person or virtual, have showcased the incredible culture and spirit that we know

Steve Caradoc-Davies

defines us.

Chief Executive Officer, Harcourts International

New Zealanders rate Harcourts #1 for service for fifth year in a row “It’s truly an honour to be awarded the Reader’s Digest Quality Service Gold Award for real estate agencies for a fifth consecutive year,” says Harcourts New Zealand Managing Director Bryan Thomson. “It’s a vote of confidence from New Zealanders and one that we don’t take for granted.”

“In uncertain times, we all look to people and brands that we can trust. Harcourts has a long history of providing a professional, personalised service and that gives our clients peace of mind. When they work with Harcourts, they’re confident they’ll get a great result, but we can’t be complacent.”

“In the environment we’re currently working in, our people, processes and technology must be constantly adapting to make good on our promise of exceptional service, year after year. Being awarded the Gold Quality Service Award for five years and the Reader’s Digest Most Trusted Award for nine consecutive years tells us we’re doing that.”

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ISSUE 3 // 2021

TABLE OF CONTENTS

Issue 3 // 2021

In the Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 What Will 2022 Bring? .. . . . . . . . . . . . . . . . . . . . . . 10 The End of a Harcourts Era.. . . . . . . . . . . . . . . . 12 Real Time Insights.. . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4

QR Code Generator.. . . . . . . . . . . . . . . . . . . . . . . . . 14 In Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 New Zealand Update .. . . . . . . . . . . . . . . . . . . . . . 16 Australia Update .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 REIP – A Brave New World.. . . . . . . . . . . . . . . . . 19 North America Update .. . . . . . . . . . . . . . . . . . . . . 20 Indonesia Update .. . . . . . . . . . . . . . . . . . . . . . . . . . 21

12

South Africa Update.. . . . . . . . . . . . . . . . . . . . . . . . 22 In Rural . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 In Commercial .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Designer Alexander Rumsey Studio Eighty Contributions communications@harcourts.net

In Client Experience.. . . . . . . . . . . . . . . . . . . . . . . . . 27

While every effort has been made to ensure that the information in this publication is accurate we recommend that, before relying on this information, you seek independent specialist advice.

In Touch.. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 In Foundation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

30

Editor Shaena Jones

In Financial.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

In Academy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

16

On the cover: As we come to the end of 2021, we inevitably start thinking about the year ahead and what we are likely to see, experience and do – what will 2022 bring?

Read more on page 10.

In View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

We acknowledge the Turrbal Traditional Owners of the land on which this publication is produced and Elders both past and present.

In Awards.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

32

34 INSIDE Harcourts 3

IN THE FAMILY

WELCOME TO THE HARCOURTS FAMILY OFFICES New Zealand

Harcourts Westport

Harcourts Papakura, Karaka and Otahuhu

Harcourts West Coast business owners Kevin O’Donnell and Graeme King have added another office to their growing West Coast portfolio which includes Greymouth, Hokitika and most recently, Westport.

Sales consultants Samara File and Hana Wihongi are based in the Westport office. “There is plenty of opportunity on the West Coast and the market is very buoyant,” says Kevin. “The Harcourts brand is strong and when restrictions in Auckland lift, the flood gates are going to open!”

On 1 September, Harcourts Papatoetoe business owner Harsimran Singh took over the Papakura and Karaka offices from business owner Corrine Kennedy. In November, Harsimran added Harcourts Otahuhu to his rapidly expanding stable of offices.

Harcourts Three Kings Harcourts Three Kings has been operating since June 2021 and despite ongoing restrictions in Auckland, has listed over 190 properties and written in excess of $100 million in business.

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Owner Paul Ko joins Harcourts with an extensive track record in residential real estate sales and management in Auckland, while co-owner James Shen brings a strong background in developments.

IN THE FAMILY

Australia Harcourts Coast and Valley, New South Wales

Harcourts Chester Hill, New South Wales

Ken Folley has recently opened an office on the Central Coast under the Harcourts banner, Harcourts Coast & Valley. Innovation and integrity are hallmarks of his well-respected sales team who have a proven track record of turning client objectives into results! The team are constantly embracing new technology and evolving to help improve their service, a value they now share with the Harcourts brand.

Baseem Sari has proudly launched and opened his own operation in Chester Hill, flying under the Harcourts banner. With prior experience in business development and ownership across a range of areas, Baseem is thrilled to be taking his name through to Chester Hill as a Harcourts operation. With record results in the industry, Baseem plans to offer the residents of Chester Hill a new era of real estate - an end-to-end, professional experience of trading.

Harcourts Wynnum and Manly, Queensland

Harcourts Northern Illawarra, New South Wales

Harcourts Wynnum Manly, led by Scott Kelleher is a tight knit team committed to providing the best real estate experience for their customers and align with the values that drive the Harcourts brand. With 19 years of experience, and a two-time finalist in REIQ Auctioneer of the year, Scott is a welcome partnership to the Harcourts brand. Wynnum Manly is a close community who are passionate about where they live - Scott’s team are a reflection of that!

The newly established Harcourts Northern Illawarra is proudly led

by Licensee and local, Nick Kosiak.

He spent his early career working in customer-focused Project Delivery and Engineering Management roles.

Attaining his license in 2015 he began to follow his passion for real estate.

With a proven track record in sales particularly in Northern Illawarra, operating as an independent, Nick is now looking forward to being part of an international franchise and growing his team.

Harcourts Kellyville & Box Hill, New South Wales

Harcourts Point Cook, Victoria

Harcourts is proud to welcome two of the most highly regarded real estate professionals in the Hill District and their new office, Harcourts Kellyville & Box Hill. Raj Bhandari is the brains behind the sales operation and Rajwant Kaur is the leader of their significant property management business. Raj and Rajwant are ambitious property professionals who have a track record of turning great people into talented agents and managers.

The opening of Harcourts Point Cook, led by veteran property professional Eyad Khudruj has brought the Harcourts brand to one of the most popular suburbs in Australia. Eyad has been in the real estate industry for 22 years and has a wealth of experience and knowledge of the property market in Point Cook, Sanctuary Lakes and the surrounding areas. Eyad Khudruj has a strong team that, together, have been servicing Point Cook for more than 20 years.

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IN THE FAMILY

WELCOME CORPORATE TEAM Lia Rona

Legal Counsel, Harcourts New Zealand Lia is an experienced commercial lawyer with a diverse background which has given her an opportunity to view the legal industry from a range of perspectives. She has worked in private practice and the public sector across a variety of departments and industries. Lia’s role as Harcourts Legal Counsel is to provide proactive legal and commercial advice to the Harcourts Corporate team in New Zealand. She is responsible for all aspects of franchise compliance in New Zealand and is looking forward to expanding her legal expertise within the real estate industry.

Lia Martinez

PA to Head of Property Management, Harcourts New Zealand Lia assists in driving the successful growth of Property Management, providing timely and accurate support from the Auckland Regional Office and at regionally-based events. Her background includes working in several administrative roles in the real estate industry as a Marketing Administrator, Office Administrator, and Contracts and Compliance Administrator.

Simone Barrett

PA & Event Coordinator to Northern Region, Harcourts New Zealand After completing a bachelor’s degree at Auckland University of Technology, Simone began her career in the sports industry working across the sales, marketing and events departments with the likes of the New Zealand Warriors and Bruce Pulman Park. Her family has been operating a real estate franchise for over 20 years and she is excited to be the third generation to be involved in the industry. Simone is looking forward to executing the busy Northern Region events calendar and supporting the managers with their various projects.

Natasha Goosen

PA to NAI Harcourts & Central Region, Harcourts New Zealand With a diverse background in event management, key account management, customer service and administration, primarily in the events and real estate industries, Natasha takes a practical hands-on approach that combines logistical and creative thinking. An avid traveller who has worked in England, the Netherlands and South Africa, Natasha believes her travels and global work experience have equipped her to embrace diversity and build strong connections. She strives to deliver a world class service and create positive event experiences. Natasha is thrilled to support Tony Kidd and Chris Brearley in their respective areas and to execute the NAI Harcourts and Central Region events. She's also a loyal Springbok follower.

Clayton Treloar

Chief Executive Officer, Harcourts Western Australia Clayton has real estate in his blood, and has forged a successful career in franchising in Australia and Canada. He is a certified franchise executive, a global qualification, and is on the Franchise Council of Australia (FCA) where he is involved in strategy, advice for franchises and is a judge for the annual Excellence in Franchising Awards. For the last seven years, Clayton has been the Australian CEO for a franchise with 2800 locations worldwide, including 40 here in Australia. The Treloar family owned a prominent real estate agency in Western Australia where Clayton achieved his real estate sales certificate and sold real estate for several years, winning awards along the way, before moving overseas to lead operations for a major brand.

We look forward to the collaborative impact he will have on our brand in Western Australia as CEO. 6 INSIDE Harcourts

IN THE FAMILY

WELCOME CORPORATE TEAM Mitch Peereboom

Chief Executive Officer, Harcourts Queensland High profile auctioneer Mitch Peereboom rejoins Harcourts as CEO of Queensland, having previously worked for Harcourts as the chief auctioneer between 2011 and 2017. As the most booked auctioneer in Queensland, Mitch was formally recognised as one of the top five auctioneers in Australasia. Mitch says, “The most rewarding experiences in my career have been supporting business owners and agents to grow their businesses. It’s what I love and what I’m most looking forward to in this new role, working closely with the leaders of the future”.

Tameika McEvoy

State Operations Manager, Harcourts Queensland Tameika McEvoy has assumed the role of State Operations Manager in Queensland where the experienced real estate franchise professional will be responsible for delivering the Harcourts experience to the network by overseeing events, marketing, recognition programs, onboarding and communications. She's also effectively the right hand to the CEO, Mitch Peereboom, with whom she has worked for years previously building the largest auction business in the state.

Mathew Fox

Senior Graphic Designer, Harcourts Australia Previous to Harcourts, Mathew worked for a Real Estate marketing supplier and printer managing a team of local and international designers. However, most of Mathew’s career has been in Fashion/Apparel design for major retailers and large brands. In his role at Harcourts Mathew is responsible for the design work required in the new marketing campaigns and supporting the network with their needs. His goal is to create brand consistent artwork that encapsulates the values of Harcourts, especially fun and laughter. When not working, Mathew is cycling or running, catching up with friends and spending time with his young family.

Tayla Allen

Client Experience Executive, Harcourts Australia Previously from a brand management platform, working with another large real estate group where she managed the publications department, Tayla is passionate about problem solving and building meaningful relationships. Having previously worked as the Marketing and Business Partner Managing for Harcourts Australia Tayla is excited to work closely with Lisa Pennell to ensure the success of our NPS program, and working with the wider network to help increase customer satisfaction.

Sarah Carr

Communications Manager, Harcourts Australia Sarah has an extensive background in media and communications, stakeholder engagement and government, having worked previously in politics and the health industry. Joining as the Communications Manager for Harcourts Australia, Sarah’s expertise and knowledge will strengthen, promote, and elevate the Harcourts brand. In her spare time, Sarah loves watching David Attenborough and true crime documentaries, and reading any gritty adventure or crime novel she can get her hands on.

INSIDE Harcourts 7

IN THE FAMILY

WELCOME CORPORATE TEAM Luke Clarke

Social Media Specialist, Harcourts Australia Luke is the Social Media Specialist for Harcourts Australia, responsible for running the national social pages as well as executing the social strategy for Australia. Luke will also support the entire network by creating many resources for them to use that will help elevate their social presence. Prior to Harcourts, Luke’s work was focused on social media influencer marketing and relations within the gaming and fashion industry.

Luke is super passionate about everything in and surrounding the digital world, especially the rapidly changing and growing space that is social media.

Richard Finn

PR Executive, Harcourts Australia Richard is a published author and has written copy across various medians including script writing for film and theatre, academic research, magazine articles, children's stories, grant applications, and press releases. He also writes songs on his battered old six string. For the past four years he has squeezed in writing contracts between his PhD studies and duties as a stay-at-home-dad. In his role as PR Executive, and as part of the new Harcourts Australian Marketing Team, Richard takes responsibility for Harcourts Heartbeat, the new newsletter; and is a 'pen-for-hire' writing copy for various areas of the support team.

Noven Purnell-Webb

Academy Online Learning Manager, Harcourts International Noven has worked delivering IT solutions and services to clients across Rural and Remote Australia, the Pacific and South East Asia. He built and sold an IT company, has delivered numerous foreign aid projects under the AusAid umbrella and most recently has been working as a Solutions Architect and CTO for local App development companies. A dedicated environmentalist, Noven loves using technology to improve permacultural practices. This passion is most evident at his playground Arid Lands Permaculture property in the Northern Flinders Ranges (Beltana). In his role at Harcourts, Noven is responsible for the technology used to ‘upgrade peoples brains’ (The Harcourts Academy and HRETC). Currently he has been seconded to work on the Harcourts Hub intranet project.

Jacob Stemp

Academy Multimedia Designer, Harcourts International Jacob has worked as a multimedia designer across the education, media, mining, entrepreneurship, and local government industries. Outside of being a freelance designer, he has worked as the Creative Officer and Lead Classroom Coach for the Australian School of Entrepreneurship and as a Graphic Designer for For Teachers For Students. Jacob has created designs for Westpac, Newscorp Australia, Rio Tinto, the Tokyo 2020 Summer Olympics and many more. In his role at Harcourts, Jacob assists with the development, production and marketing of Harcourts Academy resources and webinars, marketing HRETC offerings, filming/editing promotional videos, helping the Harcourts International team with any multimedia related projects, and happily assisting with the occasional “Jacob, can you help me make this look pretty” here and there.

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IN THE FAMILY

WELCOME CORPORATE TEAM Mehrdad Mousapour

Data Analyst, Harcourts International Mehrdad (Dod) is a dual national (Australian/Iranian), who recently moved to Brisbane from Melbourne to join Harcourts as a Data Analyst. With a degree in engineering and post-grad certificate in Analytics Dod has been active in the field of oil and gas industry as a sales and data analyst for several years. At Harcourts, as a part of the technology team, Dod’s priorities are to deliver data governance, data architecture, data analytics and visualization by utilizing DOMO cloud-based business intelligence platform. Dod says, “I have learned that working with data is more than technical skills; it is also communicating the results with decision makers and end-users, and I am so excited to have the opportunity to apply these skills at Harcourts”. In his spare time, Dod composes music and plays guitar!

Nick Jewitt

Head of Data Insights, Harcourts International Nick is responsible for making sure the Harcourts network have the data and insights they need to be successful! Previously working in the finance industry, Nick is passionate about solving business problems using the DOMO platform. His current focus is on adding new data sources into DOMO and building out the reporting capabilities within the platform. Nick has two beautiful little boys and loves spending time outdoors with friends & family.

Richelle Gordon

Corporate Product Marketing Manager, Harcourts International Richelle has over seven years’ experience in property marketing and design. In her previous roles, including with Colliers International, she has worked on multiple corporate and sale campaigns, company restructures and rebranding. Her focus is on functional designs, engaging campaigns and brand awareness.

Richelle is passionate about improving processes for maximum outcome! In her role at Harcourts she is responsible for marketing all Harcourts products to the network in addition to managing the Brand Studio.

Sharleen Vania Carissa

Business Development Manager, Harcourts Indonesia Sharleen is a highly motivated and passionate communicator with two years’ experience as a relationship manager. She graduated with a bachelor's degree in political science and worked as a banker but managed to graduate as top three in the program, despite being a different industry! Sharleen’s positive mindset is due to her belief that great progress will come along with great results. Her ability to adapt to her environment around her, manage her time and her ability to deal with problems under pressure are perfect attributes for her role as Business Development Manager with Harcourts Indonesia.

Caroline Letek Sherliani

Administration & Staff Finance, Harcourts Indonesia Before working at Harcourts Indonesia, Caroline worked at a school in Jakarta in Administration whilst she continued to study. In her previous role Caroline was responsible for the school’s financial administration, whilst also helping with the tasks of the School Head and Deputy Principal. Caroline graduated in 2020 with a Management major.

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IN FEATURE

WHAT WILL 2022 BRING? Contributed by Mike Green, Executive Director Operations

As we come to the end of 2021, we inevitably

into the plan whatever it is that makes you

last 18 months. We will be able to reconnect

start thinking about the year ahead and what

focussed, happy and increases your energy.

with family and friends that we may not have

we are likely to see, experience and do – just

The better you are physically and mentally, the

seen for more than two years. This will be a

what will 2022 bring?

better your reaction will be to whatever 2022

really positive step forward for our mindset and

With what we have all been through over

brings.

feeling that we are returning to some sense of

the last 24 months, this question has never

Be clear on your goals and the goals you have

normality. It will help hugely with the optimism

been more important and equally never been

with your partner and family. Write them down.

that we will all start to feel.

more difficult to answer. Therein lies one of

Construct a life plan for 2022 – we often simply

3. I believe the mental health issues resulting

the toughest challenges we have all faced –

put a business plan in place, this year make it a

from the pandemic will be significant. We

uncertainty at a level we have largely never

life plan that includes your business strategies

have seen a significant increase in suicide, DV,

faced in any of our lifetimes.

and goals but also the strategies around your

divorce, specific violent crime and a general

So we have asked leaders across our Group

physical health, your mental health, your family

underlying anger in the wider public and the

and your contribution to the people around

effects of this will be with us for some time.

you. Be deliberate about what your focus is

We must individually all play a strong part in

and strategies are for 2022.

helping heal the people around us.

on how best to approach 2022 and what I

SO WHAT DO I THINK WILL HAPPEN IN 2022?

a. Be kind – understand everyone is facing their

believe we may face in the year ahead.

1. I believe the market will continue strongly

I have a deeply held personal belief that

next year. Interest rates will stay low and as

for their expectations – read what they are expecting 2022 to bring below.

But firstly, I want to share some of my thoughts

ultimately self-responsibility is the key to success in all aspects of life. Where I am in life is entirely up to me and in my hands – it’s not because of interest rates, the economy, the government, my upbringing, our competitors or in fact a pandemic. I learnt many years ago that E + R = O. That is, the event plus my reaction to it will determine the outcome. The only one of these I can control is my reaction.

So whatever 2022 brings, how I react will determine my outcome, will determine my

we move more out of the lockdowns and restrictions around Covid, the economy will bounce back strongly. A word of caution. I believe interest rates will rise in 2023 so what will that mean for the mortgage borrowers of the last and the next 12 months? Prices have risen astronomically in many markets – this will change, so what will that mean? If they fell 10% in 2023, what would that mean? The strength of the relationships we have with our clients, past and present, as well as with our sphere of

success.

influence will be critical to our success in 2022.

As I said in the last edition of Inside Harcourts,

2. We will be able to travel more freely within

start with looking after yourself – have a plan, create structure around you, exercise daily, put a regular contact plan in place with the significant people in your life and simply build 10 INSIDE Harcourts

our country as well as internationally. It won’t be like it was for some time yet, but we will finally be able to take a proper holiday – something we have largely not done for the

own challenges b. Be patient – give people time, encouragement and your support c. Be aware – look for signs around you that some may not be coping with things and ask R U OK? more d. Be generous – support your circle of friends and contacts, support the groups supporting the community and support the Harcourts Foundation.

I believe 2022 will be a great year as we start to return to some kind of new normal. Many of the things that we have perhaps taken for granted in the past, that we have lost over the last 24 months, we will really appreciate as they return. And ultimately, the year will be great if we decide it will.

SO, WHAT DO OTHERS THINK ABOUT WHAT 2022 WILL BRING...

IN FEATURE

1. Incredible moments of connection and celebration between family, friends, and colleagues that have been separated for a long time.

2. Windows of opportunity to be taken by the courageous who are ready to tackle the future with resolve and great focus.

3. Ongoing change as we adapt to a world that is constantly evolving as we find our new normal.

STEVE CARADOC-DAVIES, HARCOURTS INTERNATIONAL

“I am anticipating a very strong and vibrant real estate market here in Southern California It will be fuelled by very low interest rates which we are currently experiencing, a very low inventory in our coastal cities and an extremely elevated buyer demand and enthusiasm to want to purchase a home or investment property here in Southern California. The very best advice that I can give to myself for 2022 is to “focus on obtaining listings”. If I can control the Listings …

Then I can control the market, And a good solid and steady income is guaranteed! In essence, I am strongly optimistic about the strength of our economy in 2022. Jenny and I are also extremely hopeful that with the loosening of travel restrictions due to Covid , we will once again be able to travel internationally… It would be a great treat to be able to catch up with all of our friends and family abroad!”

BOB WOLFF, HARCOURTS NORTH AMERICA

For Western Australia it will come down to whether our borders open or not, at present we are “unique” which is pushing prices up due to eastern states buyers buying sight unseen.

Confidence in the market is strong and people are smiling so looking forward to see what 2022 will bring.

LEE PERRY, HARCOURTS WESTERN AUSTRALIA Business travel will be significantly reduced with people asking ‘do we need to travel for this meeting?’. Outdoor entertainment will be the focus for socialising as people come together and enjoy the climate of where they live and schools will be focussing on how to help students develop social skills and mental resilience - especially for those students who have been without social interaction for two years.

KYM WARNER, HARCOURTS INTERNATIONAL

“I believe 2022 should be another great year in real estate. Wow, what a year we have had this last year in Christchurch! I am a little cautious in terms of the market next year particularly with the upward movement of interest rates however I still believe we are in for another great year. Listings are still certainly the key and we are finding auction is the most preferred method of sale. We have been very lucky here in Christchurch to date with not a lot of Covid around and hope this will continue next year.

Looking forward to the Trans-Tasman bubble opening again soon.”

TONY JENKINS, HARCOURTS NEW ZEALAND “I think in terms of the team, we need as an industry to be more flexible with our people to allow them to continue to grow their business by supporting them through change and understanding the new landscape. The market will be what it will be, so just look after the team, the rest will sort itself out. I believe our people will need to be more understanding of both buyers and sellers and understand that all buyers will eventually become sellers. So giving them a great experience will allow future business success. Auction now is becoming the new normal for both buyers and sellers to understand, so buyer education around that is super important.”

AARON BROOKS, HARCOURTS QUEENSLAND “I am cautiously optimistic about life returning to normal in 2022. As we continue to deal effectively with the threat from COVID I expect to see a renewed energy in the community which will be bound to create confidence in all sectors of the Australian economy, particularly in travel. The real estate market will benefit from this activity, though we should be mindful of the possible effects that an oversupply and the threat of higher interest rates together with renewed scrutiny on lending policies could have in the medium to long term.”

ROB OZZIMO, HARCOURTS VICTORIA “I think 2022 will start seeing a return to relative normality in our day to day lives. As economies also normalise, and against a background of continued low interest rates, it is likely that the property market will stay strong globally. 2022 will be the year we take some deep breaths and say “we made it”.”

RICHARD GRAY, HARCOURTS SOUTH AFRICA

More than 20 years in the real estate industry have taught me that no one is ever able to successfully predict what's around the corner for the property market - even for the experts, it's only ever a 'best guess'. Covid has extended that unpredictability across almost all other industries in an unprecedented way and hence in 2022 we should continue to expect the unexpected. At a high level, our strategy in Australia will be to capitalise on every opportunity and minimise every risk.

Staying flexible and ready to pivot will always be the key!

LISA PENNELL, HARCOURTS AUSTRALIA 2022 looks to be on track to continue the trend of historically low listing level across North America. Coupled with the low interest rates, and no sign of those rising. We believe the market will continue to stay strong. The only variable which would normalize things, would be the foreclosure market. As banks have not been able to evict for almost 2 years, this could see an influx of inventory. With talks of even huge government spending, the 2022 outlook will continue to remain positive. However, institutional investors still are sceptical of how long this can all go on for and remain sheepish in real estate investment.

BEN BRADY, HARCOURTS NORTH AMERICA If the last 18 months have taught us anything it’s that there are no prizes for predicting what markets will do but rather we should play the ball in front of us! Next year we must be ready for anything and will focus on controlling our inner market (ourselves) and keeping our energy and focus high! In a highly fast paced market it’s important to stay humble and remember whilst some of our clients are celebrating huge wins, others are growing incredibly frustrated with the surging markets.

Stay humble & stay hungry…

DANE ATHERTON, HARCOURTS QUEENSLAND “NZ will have a strong 2022, our market will continue to be buoyant with an ongoing influx of Kiwis coming home, along with a shortage of property and one of the lowest unemployment rates in the last two decades. I am looking forward to the government opening our international borders during the year as this will be a major factor in bringing a sense of normality back to our lives. We welcome 2022!”

JO-ANNE CLIFFORD, HARCOURTS NEW ZEALAND

INSIDE Harcourts 11

IN FEATURE

THE END OF A HARCOURTS ERA Gregg Toyama bids farewell After 33 years in the real estate industry and 16 years of heading up some of Harcourts’ most prized and successful industry sectors, it comes without doubt that Gregg Toyama will be enjoying a well deserved break as he begins his retirement in early December.

From attaining global recognition in his field to guiding Harcourts SA, as their CEO, through COVID to record their best year, it is safe to say that Gregg Toyama has contributed to raising the professional standards of the real estate industry under the Harcourts banner.

Fondly known as ‘GT’, Gregg Toyama is revered throughout the Harcourts team as a man of courtesy, enthusiasm and sage guidance, who will be deeply missed upon his departure.

For Gregg, his 16 years with Harcourts have not been without challenges, however, he has adapted to the unique changes placed before him to create innovation for his industry. As the Head of eBusiness, Gregg learned to adapt to the idiosyncrasies of the various states and countries of which Harcourts operates, ensuring that their mobile technology tools were relevant and customizable to local market conditions. Similarly, in his role as the CEO of Harcourts SA, Gregg revelled in the opportunity to best decide how to apply resources to enhance productivity, culture and increase retention and recruitment opportunities in the real estate sector.

Now, moving into his retirement, Gregg plans to spend his days spending time with family, giving back to the community, pursuing his personal interests and demonstrating gratitude.

The entire Harcourts family bids a fond farewell to you GT! A few words from Gregg “I’d like to thank everyone that I have been fortunate to meet and work with during my time with Harcourts.

I’m very grateful to have had the chance to work for and contribute to this great organisation and will cherish the many special moments I have experienced over the past 16 years.

A special mention to Mike, Irene, Paul and Gilbert for inviting me onboard this awesome bus we know as Harcourts and allowing me to sit in a few different seats.

To Clive, Tace and my State Team, Jo, Kylie, Rachel, Ray, Gavin and Phil, thank you for your passion, dedication, team work and living the Harcourts values. I will miss and value our time together.

Remember… Offline + Online = Inline As they say, once family always family, I hope to cross paths with some of you sometime in the future. I wish each of you continued success, health and happiness in all that you do.

Sincerely, GT”

TIME FOR FAMILY Marcus Williams, former CEO of Harcourts Australia takes a focus on family After 10 years with the Harcourts group Marcus Williams has made the decision to step down and take some time out to focus on himself and his family. The last 18 months have been incredibly challenging for us all and this decision, whilst very difficult, is a courageous one by Marcus, putting his wellbeing first, as should always be the case.

He has done a remarkable job over the last 10 years, leading Harcourts Australia to the number two position nationally - an achievement he is very proud of, and rightly so.

We are very disappointed to lose such a talented and passionate leader!

12 INSIDE Harcourts

IN FEATURE

EFFICIENT, REAL TIME INSIGHTS AT YOUR

s p i t r e g n i F

H360 has developed significantly over the last 12 months as we

bringing new tools to the Harcourts community. In the short time since

move our ecosystem away from Harcourts One and into the new

the team has been assembled, and as a result of the quality tool now

VaultRE and Harcourts Hub world, H360 will be the engine room

available, daily user traffic has increased over 100%.

for all things financial.

One of the first milestones released from the H360 team, in conjunction

Essentially, we will be collating all available data into a central place

with the finance team, was the successful facilitation of all the New

which will provide efficient real time insights allowing all users the ability

Zealand Leadership Conference in August. H360 was the platform

to make data driven decisions for their business. H360’s goal is to help

from which all the data report were pulled including the presentation

the Harcourts Network optimize business performance by connecting

graphs. Post NZLC, monthly reports are now sent out providing agile

them to the right data they need to drive their business success.

benchmarking capabilities.

An observation in working with the network over the past 12 months is

Recently Karmen Costigan and the Australian Property Operations

the extreme amount of double entry that occurs. As the H360 platform

Managers introduced a new Property Management productivity, growth

evolves, it will solve this problem for offices and in turn save exuberant

and profitability tool which has received excellent feedback so far.

amounts of time.

It is exciting times ahead for H360 as we move closer to sunsetting H1

A team of Domo experts have been recruited to support the constant

and moving 100% into the new data driven world of H360.

evolution of H360. Lead by Nick Jewitt, the team are responsible for

Andrew

Friebe

Chief Operations Officer andrew.friebe@harcourts.net INSIDE Harcourts 13

HARCOURTS LISTINGS QR CODE GENERATOR Connect your client’s property marketing directly into the hands of potential buyers. The Harcourts listing QR code generator allows buyers to navigate directly to your vendors property listing with no need to go through a third party. QR codes are now included in your Property Marketing templates, enabling direct traffic to the online listing page.

Scan the below QR code to visit the Harcourts QR code generator and follow the prompts!

1 4 7

Copy the listing number from CRM

Select country Note: currently only for: AU, NZ and ZA

2

Open the QR Code Generator

3

Paste the listing number into 'Listing Number' field

5

Click the 'Generate' button

6

QR code will appear, right-click to copy image

Past image into listing assets within CRM. Note: please ensure you name image as a QR code

8

After loading into CampaignTrack, use your camera to scan, to check the QR code is directing to the correct pre-set listing template.

For listings on the harcourts.com.au, harcourts.co.nz, or harcourts.co.za national websites: Listing Number:

Country:

For listings on North American websites, enter the property listing URL: Web address:

14 INSIDE Harcourts

Generate

AU NZ ZA

Generate

IN TECHNOLOGY

DEDICATED SUPPORT FOR THOSE MIGRATING FROM H1 TO VAULTRE! The migration from H1 to VaultRE is making great progress. We are piloting within seven offices in Australia, and I’m pleased to announce the first New Zealand office was migrated in November.

H1 to VaultRE. The routine has been proven to greatly assist in getting you up and running and back focused on listing more, selling more, and renting more.

Piloting within New Zealand marks a major milestone in getting VaultRE ready for the Harcourts Network. Bringing the very best features of H1 and combining them with VaultRE, the market leading real estate CRM in Australia and New Zealand will provide the Harcourts Network with world class technology and tools, helping deliver the finest experience in real estate.

The Harcourts migration experience includes:

The pilots continue to provide invaluable feedback, which is being used to improve the training curriculum, the support model, and the migration process making your migration as simple and effortless as possible.

• Online Self-Paced Training

The Harcourts Helpdesk, lead by Leonie, are providing their exceptional support to all existing 48 offices currently using VaultRE. When you come across to VaultRE you can be confident that the Harcourts Helpdesk are ready to assist.

Harcourts have also invested in a dedicated migration support team who will guide you through your change journey from H1 to VaultRE and provide specialist support for the first six weeks post your migration.

The team at VaultRE have developed a Data Migration routine that moves your contacts, listings, contracts, and financial records from

• Harcourts Helpdesk • Dedicated Migration Support Specialist • Automated Data Migration • Extensive high-quality templates • Post Migration Support 2022 will be an exceptionally exciting year with the migration phase of the project starting for both Australia and New Zealand.

If you have any questions, please feel free to reach out.

Leonard

Donaldson

Chief Information Officer leonard.donaldson@harcourts.net

INSIDE INSIDEHarcourts Harcourts 15

INPLACE NEW ZEALAND

NEW ZEALAND UPDATE

As we move through to the conclusion of 2021 and into 2022, we have every reason to look forward with anticipation and optimism to a fantastic year ahead. The challenges of 2021 are well known as we have lived through the restrictions of the pandemic and the personal and business adjustments this has required. There is no question the drive and determination exhibited across our team has led to exceptional results for our clients and created massive momentum to flow through into the new year and the more flexible environment we expect to be in place.

These keys to success have never been more critical than they have in 2021 and will remain so in the year ahead.

Keys to success for Harcourts have always revolved around our commitment to creating outstanding client experiences, providing professional growth opportunities for our team members, and our internationally recognised expertise in auction marketing.

Thomson

We wish everyone a fantastic festive season with family and friends, and a year ahead filled with all you wish and work for.

Bryan

Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

Harcourts Supports Whale Tales Community Art Trail In January, Whale Tales hits Auckland offering locals and visitors the chance to participate in a 12-week free public art trail, thanks to a partnership between World Wildlife Fund (WWF) NZ, Wild in Art and Harcourts New Zealand. The trail will feature 80 1.8m whale tail sculptures designed by well-known and emerging Kiwi artists/studios dotted throughout streets, parks and open spaces. There will also be 80 smaller tails decorated by students and a virtual learning programme.

“It’s been a difficult year of pandemic for many, so we are keen to enable a free event that will lift up spirits for a majority of Aucklanders and visitors to the region this summer,” says Harcourts NZ Managing Director Bryan Thomson.

“Many of our Harcourts business owners across Auckland have donated a small whale tale to local community groups or schools to decorate and display in public places, so the rest of the city can enjoy the event as well.”

“After the art trail is finished, our award-winning auction team will auction off the large tails to raise funds for WWF New Zealand, particularly for their critical work in protecting and restoring our Hauraki Gulf Bryde's Whale colony.”

Celebrating Milestones Congratulations to Anne Hosford and Kate Kellett both from Regent Realty and both with 25 years of service, and Carol Smith from Harcourts Grenadier with 30 years of service!

Anne Hosford (left) Carol Smith (centre) and Kate Kellett (right).

16 INSIDE Harcourts

INPLACE NEW ZEALAND

Property Management Update With much of the country in one level of lockdown or another over the past few months, you could be forgiven for thinking that our property managers around the country wouldn’t be busy, but that isn’t the case.

With the exception of level four restrictions, our property managers are out and about getting the job done. We've had to navigate changing guidelines and restrictions, but Harcourts property managers are nothing if not adaptable. Our technology enables us to be mobile, operate from our homes safely and still deliver the best possible experience for our landlords.

Throughout the restrictions, we have been delivering online training to our property managers and business development managers that would have ordinarily been delivered in person, and we’ve proven that we can engage with each other exhibiting the same level of enthusiasm.

Aaron Davis recently joined our business development club meeting and presented ‘Change your Words and Change your Business’ with a focus on social messaging. Our Marlborough office is doing this so well with their social posts on their Superstar Tenants of the Month.

In November, our Property Management Leadership Conference was moved online so no one missed out on the much-anticipated content.

There was a big focus on growth and development, leadership and technology during the event which featured internal and external speakers, including our International Award winning Business Development Manager, Lynne Cawthorn.

We are looking forward to 2022 and anticipating that we will be operating with fewer restrictions than at the end of 2021. Our highly anticipated and well attended Property Management Activate events are held in February in Christchurch, Wellington, Central and Auckland, and these events kick off our year in Property Management.

Harcourts National Auction Manager Aaron Davis and Sales Consultant Matt Gilmour helped change 95-year-old Rose’s life with a great result at auction.

Auctions All across the country and despite varying levels of restrictions, auction marketing is running hot and changing people’s lives! The success rate throughout the regions ranges from 84% to 100% under the hammer and brought forward auctions have nearly doubled. Technology is king with a growing number of our auctioneers embracing livestreaming and really adding value to the transaction.

father had built it, but financially she had to. So we decided to auction it in our showrooms. The RV was $640,000 and we sold it for $1,642,000. Her words to me with tears streaming down her face were, she walked in a pauper and she walked out a millionaire. That’s when you know you have done a good job and really made a difference to a person’s life!

Superstar Profile Kay Lucas Residential Sales Consultant Harcourts Dunedin 1.

Why did you decide to join Harcourts? Chris Kennedy’s nag nag nagging – I think it was nearly 10 years of persistence! Having been used to working with a manager and business owner that was charismatic as well as ethical and determined to always do the right thing at all times, it made sense to work for Chris when my first boss decided to retire.

2.

What is your favourite thing about being a Harcourts team member? The people and the brand. Knowing you can reach out to anyone in the brand and they will help and give the same consistent service. Throughout the lockdowns, the contact from other salespeople, managers and business owners throughout New Zealand has been very important for my sanity, and just reiterates the Harcourts value of ‘people first’.

3.

What do you enjoy most about being in the real estate industry?

I love the job, especially the deal!! We are so fortunate that we get to change people’s lives. It’s very humbling... you get a phone call and they give you a key and off you go!! What a great job.

4.

What is your most memorable career moment to date? I had an auction 3-4 years ago that was a referral through a lawyer to sell an older lady’s family home that she had inherited. She didn’t want to sell it as her

5.

What advice would you offer to people new to the industry? My best advice to new people is to listen, work hard and grab every opportunity to go with/work alongside an experienced agent. Two phrases that are well used in real estate are, ‘Success leaves clues’ and ‘Rip off and duplicate!’

6.

What activities have led to your success? Mainly hard work – lots of phone calls and networking and priding myself on never leaving a stone unturned.

7.

What is your secret to maintaining a strong relationship with clients? A phone call every day to my owners so they know I am working hard for them and not afraid to change things to get a different outcome.

They all know if I didn’t sell them today, I will go out and sell them tomorrow. And buyers too are contacted every day once under contract, through to settlement, and beyond. I believe ‘communication is key’, so no nasty surprises... for anyone!

8.

How do you distinguish yourself from the crowd? I’m not sure if I have distinguished myself from the crowd. I just believe that hopefully I’m known for being hard working and will get the job done, but at all times always doing what is best for my clients and customers.

9.

What do you do with your time off? Time off was always about overseas travel – without my phone. Not sure at the moment, but these last two years have proven how important having good friends really is, and how enjoyable it is spending time with them.

INSIDE Harcourts 17

INPLACE AUSTRALIA

AUSTRALIA UPDATE

Just a few short months ago, I made the decision to follow my values and join Harcourts Australia. Its stated core values - people first, doing the right thing, fun and laughter and being courageous - so closely aligned with my own and I was hopeful I would find those values being truly lived.

Within a very short space of time, I saw those values were not only on the wall of every office I visited, but they were alive in the words and actions of a community of really fantastic people.

In that time, Harcourts was also recognised as reaching the highly contested position of being the second largest brand in the country for the number of sales - achieved quietly, in just 24 years. It was a proud moment for many.

Recently, it was announced that I’ll have the honour and privilege of leading this great brand into its future as CEO Australia, alongside COO Lisa Pennell. We’ve worked together for many years and have a unique partnership that will allow us to serve both the Harcourts support team and greater Harcourts network well, continuing to build on the legacy of past leaders. We’re surrounded by an exceptional team both in Australia and in Harcourts International who we are proud to work with, skilled individuals who also see the Harcourts values as far more than just branding.

The coming 12 months will be a watershed for our technology, training, and branding strategy as a company. While we’re rolling out brilliant new technology to our people, we’re still resolutely committed to doing the right thing and putting people first in what is fundamentally a people business. That means enabling our members to achieve their potential with our steadfast commitment to supporting their goals and enabling their growth.

The future is bright. The future is blue.

Adrian

Knowles

CEO, Harcourts Australia adrian.knowles@harcourts.net

18 INSIDE Harcourts

Harcourts Heartbeat, the new newsletter Short, sharp, and packed full of News, Views and Assets to Use! Harcourts Heartbeat is for the network, by the network, and from the Support Team.

Its primary purpose is to be the one main source of information for all Harcourts announcements and news. It’s the place all new Marketing assets and artwork is released.

And with a weekly informative message from Adrian, Lisa and the Team, user-friendly ‘click here’ tiles, and regular features like Auction Update, Events, and training opportunities from the Academy, Harcourts Heartbeat is for busy people living the Harcourts Values.

Plus, there’s your news! Harcourts Heartbeat is a chance to get your stories out there. Get to the Heart of the Heartbeat on communications.au@harcourts.net, they’d love to hear from you.

Harcourts' New Australian Marketing Team

Luke Clarke Social Media

Mathew Fox Design

Richard Finn PR

Sarah Carr Comms

Tayla Allen CX

Harcourts Australia is excited to announce it has now recruited its own fully-functional Australian Marketing Team. Lead by the Head of Marketing and Business Partnerships, Monika Kamienowska, the team have world-class expertise in all areas of Marketing and Communications including experience in Brand Management, PR, Design, CX, Content Development, and Social Media.

This new team will offer the network incredible value and support, with new marketing assets, the first ever annual national campaign, ongoing training, crisis and complaint management support, a strong social media presence and a focus on dominating share of voice in the media.

And they’d love to hear from you! If you have any key stories you would like to share through our press releases and media contacts, please email them to communications.au@harcourts.net, and remember to tag #HarcourtsAustralia in your social media posts if you would like a chance to be featured.

IN FEATURE

A BRAVE NEW WORLD There is no doubt the world has changed over the last couple years and the impact on the real estate industry is clear. Australian home values have increased by 20.3% in the last 12 months* and we’ve all had to change in terms of how we operate to keep up with growing client expectations for a smarter, seamless, technology driven experience when it comes to buying, selling and managing property.

In 2016, REIP was established as a collective of industry advocates with a singular goal to create a sustainable future using a positive voice and cutting-edge innovation. I took on the role as CEO in 2020 and, like the shareholders, believe now is the time for the industry to collaborate and work together. Watch this space for more on this.

We invite you to join our collective and help shape the future of real estate in Australia.

REIP membership is FREE and all members receive: • Free listings on the REIP Portal (the industry portal that connects your listings to the best listing products from our partners) • Free listings on CoreLogic’s OnTheHouse.com.au • Free listings on industry leading social media portal Realty.com.au • Free monthly updates from The REIP Industry Pulse newsletter

Today we are a trusted destination for the latest industry news, education & training resources and inspirational insights from some of our best-known industry leaders.

• Free access to training videos from REIP and their partners

REIP has provided market insights and free training from the likes of Tim Lawless, Michael Sheargold, Kylie Walsh and Tanja Lee. Our ever-growing partner network provides REIP members with access to discounts for the best-in-class software, services and expert advice that make it possible to navigate our brave new world and thrive into the future.

Visit REIP.com.au for more information.

I look forward to welcoming you!

• Exclusive discounts, free content and offers from our ever-growing trusted partner network

Sadhana

Smiles

CEO, Real Estate Industry Partners

*Corelogic Housing Market Update - October 2021 INSIDE Harcourts 19

INPLACE NORTH AMERICA

NORTH AMERICA UPDATE

A seller’s market in North America continues with Quarter 3 sales boosted by a little improvement in supply over the preceding months.

All regions of North America has seen an increase in the median sales price, the year-over-year price has climbed 13.3% which marks 115 straight months of year-over-year increases.

We are incredibly excited to have heavily invested in a partnership with Realscout, which is an AI integrated client relationship software. This system will engage with buyers on the agents own search platform and stay in contact with them based on their interaction with the system.

Sellers will be given up to date area statistics and market reports automatically. All of which notifies the agent when someone has interacted with the system so the agent knows that person is thinking about real estate. This system is just another piece of technology that bolsters the offering an agent can offer their client.

Our Halloween themed Quarter 3 awards continued to see an everchanging Top 20 which makes for an exciting finish to the year which will be announced at our Annual awards come March 1st, 2022.

Congratulations on our Top 3 for Quarter 3: 1. Shelley Griffin 2. Westley Williams 3. Chad Widtfeldt & Justin Green We are continuing to have a strong focus on our technology evolvement throughout Quarter 3 which has seen us to be able to announce the following: • Real Scout Partnership • Harcourts Lending • Harcourts Design • Find Your Focus

Ben

Brady

CEO, Harcourts North America ben.brady@harcourts.net 20 INSIDE Harcourts

INPLACE INDONESIA

INDONESIA UPDATE

The last wave of infection has receded fast and optimism is high. Malls are packed with crowds and traffic jams return as the economy slowly recovers. The international border is cautiously opening to muchneeded traffic for the tourism industry. In fact, Bali is preparing for an influx of local tourists for the coming year-end holidays.

The Mid Year Awards were held virtually for the second time with 230 attendees and a great success! Congratulations to both winners from Bali, #1 Qasthalani Daiva (Harcourts Purba), #5 Winarni (Harcourts Victory). Harcourts Solo Raya in Central Java awarded with two prizes, #6 Arifin Wijayanto and #7 Megan Huang. Congratulation also to winners from greater Jakarta, #2 Yenny (Harcourts Kelapa Gading), #3 Yohanes M (Harcourts Central BSD), #4 Ruben Gunadi (Harcourts Realty), #8 Erna and #9 Irene Susanto (Harcourts Kelapa Gading), #10 Susanna Kris (Harcourts Freedom).

Offices are beginning to open and meetings offline are taking place after months of absence. Sales volumes continue to recover, and we are working hard to par the pre-Covid level. The Sales Consultant average productivity continues to improve but much work is needed to reach our target level. Our focus and priority are to continue improving the productivity of each Sales Consultant and office as part of our mission of creating success.

Welcome on board to Annestasia Patty and her team of Harcourts Section 1 in Malang. A strong recruitment program is preparing Harcourts Section1 for a new breakthrough in 2022.

More collaboration among offices including serving clients from LA for Bali property. Euegene Shivnan the Business Owner surfed at a Bali beach with the client as celebration. Congratulation to both Jimmy Yang and Ai Li working together as one team winning the auction on the foreclosure property with many challenges including to vacate the premise. The tech team created the HLink which is a Link tree platform to consolidates link pages as more Sales Consultants and office are active digitally. We have formulated the career position titles as part of the standardization, recognition and motivation for Sales Consultants to aim for their career path achievement.

The infrastructure development continues to be the government top priority. Harcourts is working with the state-owned developer to market its LRT City at various light train stations currently being developed.

It is an awesome feeling to share two wedding events in the middle of the pandemic. Congratulation to the newlywed couple Arifin and Megan Huang (Harcourts Solo Raya), Hastin Gurun and Qasthalani Daiva (Harcourts Purba).

Team Malang of Harcourts Section One

Eugene celebrates with a client from LA

Team Malang of Harcourts Section One

Celebration of Arifin & Megan Huang wedding, Harcourts Solo Raya

Harcourts Realtindo Team visit Oase Park - LRT City

Steve Caradoc-Davies joins Harcourts Indonesia Virtual MID Year Awards on Aug 26th 2021.

It has been two consecutive years full of challenges, where we have learnt to adapt. The process has shaped us all – becoming more resilience, disciplined and accountable. We learnt to enjoy our homes more as we are mostly work from home and grateful for spending more time with family.

Lastly, I wish you all a Merry Christmas and Prosperous New Year 2022.

Nandar

Gunawan

CEO, Harcourts Indonesia nandar@harcourts.co.id INSIDE Harcourts 21

INPLACE SOUTH AFRICA

SOUTH AFRICA UPDATE

The last quarter has seen a welcome continuation of the strong property market experienced since the second half of last year. On the back of low interest rates and buyer demand the residential sales market in particular is booming. The only restraint seems to be stock shortages, but we are seeing several new developments coming on line to meet the demand. Most pleasing has been the fact that Harcourts in South Africa has continued to grow market share. We are outperforming our competitors, even in a strong market.

2022 holds great excitement. In a recent survey amongst our business owners, they scored their excitement about next year at 9 out of 10!

This is on the back of great strides being made in Digital Marketing and Auctions in 2021, both of which will continue to grow and establish themselves in 2022. However, the greatest excitement seems to be around the hotly awaited new Websites, the Hub and the move to our new CRM system. 2022 is going to be a year with many changes and challenges, but we are approaching it with a great sense of anticipation and enthusiasm.

Richard

Gray

CEO, Harcourts South Africa richard.gray@harcourtssa.co.za 22 INSIDE Harcourts

The recent Harcourts South Africa Road Shows held in each province across the country were loads of fun, with the whole Harcourts SA family getting together to spend some quality time together and catch up on the latest from each region. And, of course, we just love recognising and celebrating our superstar agents and business owners!

IN RURAL

NUTRIEN HARCOURTS UPDATE 2021 has proven to be another year of change and adapting to new ‘normals’, we have welcomed four new offices into the Nutrien Harcourts family and many new faces into our branches.

We have begun collaboration with a creative agency to assist with our 2022 Brand Campaign, this will be an investment in our brand to bring wider awareness of the Nutrien Harcourts name across Australia. This will be a great opportunity for our branches to leverage this campaign within their own locations.

Our Nutrien Harcourts Tasmanian agent Tony Maguire has recently facilitated the part sale of Woolnorth, worth $120 million, bringing the land back into Australian ownership with TRT Pastoral making the historic deal.

The pandemic has hastened procedural change since last year, we have now held just short of 200 online auctions. The uptake from our Nutrien Harcourts network has been overwhelming, with bookings from QLD, NSW and VIC offices. The feedback from the group has been outstanding, with several of our businesses now using virtual auctions as a legitimate alternative to onsite auctions. Purchaser engagement has been extremely positive. We are recording a clearance rate of 70%, and have enjoyed some cracking auctions along the way.

A range of properties has seen the highest sale price at $8.96mil, and our cheapest property selling at $52k - all under the hammer!

In October, we welcomed Emma Palidwar to the Corporate Team as Marketing Coordinator.

Joining us from the Nutrien Ag Solutions marketing team and legacy Ruralco Property.

Our Summer 2021/2022 marketing assets are being developed along with Christmas and New Year to be utilised across all local marketing channels including email, social media, publication and print (direct mail and in-office displays). We will also be looking at new assets for 2022, with new and exciting messaging with an aim to increase our social media audiences and national database.

Mark

Brooke

General Manager, Nutrien Harcourts mark.brooke@nurtrien.com.au INSIDE Harcourts 23

INCOMMERCIAL

NAI HARCOURTS UPDATE New Zealand Our annual NAI Conference was due to be held in September which included an impressive lineup of speakers, a range of specialist breakout sessions and an opportunity to celebrate our successes and network at the conference dinner.

Unfortunately, due to Covid restrictions, the conference has been rescheduled for March 2022. With restrictions expected to ease in the coming months, we look forward to coming together in person in the new year!

The uncertainties around alert level restrictions also resulted in the cancellation of the November issue of Key Assets, our flagship commercial publication. The next issue is expected to be released in early March 2022.

As 2021 comes to close, I want to commend the entire NAI Harcourts NZ team on their resilience and achievements during what has been a challenging year. I wish you all a happy holiday season which will recharge our batteries for the new year ahead!

Tony

Kidd

General Manager, NAI Harcourts New Zealand tony.kidd@naiharcourts.net

Congratulations to our national award winners for the July – September quarter: SEAN STEPHENS NAI Harcourts Hamilton TOP NAI HARCOURTS SALES CONSULTANT FOR JULY

PETER PEETERS Harcourts Whangarei TOP NAI HARCOURTS SALES CONSULTANT FOR AUGUST

THEO DE LEEUW NAI Harcourts Hamilton TOP NAI HARCOURTS SALES CONSULTANT FOR SEPTEMBER

BRIAN DAVEY Harcourts Christchurch City Commercial TOP NAI HARCOURTS RISING STAR FOR THE QUARTER

NAI HARCOURTS HAMILTON MONARCH COMMERCIAL TOP NAI HARCOURTS OFFICE – REVENUE FOR THE QUARTER

NAI HARCOURTS HAMILTON MONARCH COMMERCIAL TOP NAI HARCOURTS OFFICE - AUCTION/TENDER LISTINGS FOR THE QUARTER

Australia Road Mapping for 2022 I am sure that many of us will be happy to move on from 2021 and look towards 2022 to deliver significantly different circumstances. Business itself may have been good, but for many it has come at the cost of the loss of many personal freedoms.

overhaul we are going to enjoy a lifted presence unprecedented for our broader team, but this is also going to require engagement from all of you in the field.

As we celebrate last quarter’s achievers it is significant to note that #1 and #2 both come from Victoria, out of a tough environment peppered with lockdowns and restrictions.

John Georgiou of NAI Harcourts Platinum recording an amazing feat of some 29 deals (sales and leasing) written in one-month last quarter. What these results demonstrate is the value of having great connections in your marketplace and developing systems that work.

Business Plans for the year ahead should include your commitment to social media, blogs, e-newsletters and other mediums far beyond the methods of the past. Marketing in the traditional sense continues to play its role and you should all have a commitment to signage, web and even traditional print.

Blending all this together leads to the question about “how are you going to achieve this?” The importance of how we manage our databases and accordingly keep them relevant will continue to be at the forefront of our industry.

With major new integrations underway we will be moving away from the H1 system as we roll out our latest technology.

As we take aim on a new calendar year it is a great time for us all to consider how we are doing business, and what we need to change.

After 30 years of Commercial Real Estate myself, I know that the trend is for our industry to take a bit of a Christmas break and re-set towards the end of January (but please don’t stop doing deals on my account).

One thing that the past couple of years has shown our network is the importance of the local connection that we have. Our listings are down as at the end of October by around -15% to the same time last year, yet written business is sitting a whopping +54% up. Settlements in terms of Gross Value and Gross Commission are at +39% and +40% up respectively.

From a corporate perspective there is an enormous body of work going on behind the scenes that is going to frame much of our future success in the industry. With the website

As major city centres move through various restrictions and shutdowns, our value offering of being local and connected has aided us in what has been a journey of transformation from quantity to quality.

24 INSIDE Harcourts

Congratulations to our national award winners for the July – September quarter: #1 JOHN GEORGIOU NAI Harcourts Platinum (Victoria) pictured #2 JOHN EVANS NAI Harcourts Rinnovate (Victoria) #3 NATHAN O’NEILL NAI Harcourts Sunshine Coast (Queensland)

Jason

Luckhardt

National Manager Australia, NAI Harcourts jason.luckhardt@naiharcourts.net

IN FINANCIAL

GETTING LOAN-READY FOR 2022 Over the past few decades, the Australian property market has continued to grow exponentially, defying all odds in the wake of the global financial crisis (GFC) and a pandemic. Across the ditch in New Zealand, the situation is much the same, with Government recently introducing restrictions to help cool a red-hot property market.

Along with historically low interest rates across Australasia, making borrowing money more affordable for many, consumers’ spending habits have changed as a result of restricted choices. At the same time, more people are saving because of concerns around job security, all of which is driving increased demand for property and greater spending power.

For those considering buying property in 2022, there’s a lot to grapple with, including the way properties are being bought and sold post-pandemic. While there’s never been a better time to invest in property, having an experienced mortgage professional on your side is increasingly advantageous.

Tips to Help Prepare For a Loan Application 1. Review spending habits Cut back on discretionary spending. Think retail shopping, Uber Eats, AfterPay and subscriptions.

2. Start seriously saving Avoid paying LMI (Lenders’ Mortgage Insurance) and/or LEP(Low Equity Premium) by saving a bigger deposit.

Download the Mortgage Express budget tool by scanning the QR code below to check your numbers.

3. Get your story straight Collate all paperwork including details of any Covid support received in 2021.

What’s happening in Australia?

4. Clear your debt

• Median house prices continue to rise across all regions

Pay down debt, check your credit report and sort out any issues.

Knowing your own credit score gives you confidence; to get your free personal credit check visit: moneysmart.gov.au/managing-debt/credit-scores-and-credit-reports 5.Grow your own knowledge Use these online tools and calculators in Australia and New Zealand to crunch your numbers in a hurry. Read reputable blogs, and talk to a Mortgage Express professional at the start of your property journey.

• Property sales are up post-lockdown • Tight supply not meeting demand • Highest rental growth in over a decade • Historically high auction clearance rates • Historically low interest rates What’s happening in New Zealand?

• Rules introduced around limiting availability of tax deductions for investors • Returning Kiwis investing in property • Rapid house price increases

Download the Mortgage Express budget tool by simply scanning the QR code:

• Starting to see an uplift in interest rates from the historically low levels • Ongoing demand for housing and housing shortages across the region

Vicky Devine CEO, Australia vicky.devine@mortgage-express.net

David Gopperth General Manager, New Zealand david.gopperth@mortgage-express.net

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26 INSIDE Harcourts

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South Africa January 2022 Australia February 2022 New Zealand March 2022

IN CLIENT EXPERIENCE

ARE YOU TURNING TODAY’S PURCHASERS INTO TOMORROW’S SELLERS? CONTRIBUTED BY ALISTAIR WRIGHT, HARCOURTS CX MANAGER While the adage that ‘today’s purchasers are tomorrow’s sellers’ is a bit of a real estate cliché, a quick look at the Harcourts CX numbers suggest it may not be receiving the attention it deserves.

While our global Net Promoter Score (NPS) for a rolling 12 months is an excellent 70 – see below for a quick explanation – this masks a discrepancy between the scores we achieve from our seller clients as opposed to our purchasers. The all-time NPS for sellers is a fantastic 77, but lags at 64 for purchasers.

While 64 is still a very good score, it possibly undermines our ambition of delivering the finest experience in real estate for all our clients, sellers and purchasers.

More importantly, this number suggests we may be inadvertently reducing the future value that purchasers represent. All of the things our service delivery aims to achieve can be undermined by small but avoidable missteps during the purchaser journey.

Even a top-line analysis of the reasons purchasers give for a poor NPS makes this point. Mishandled key-handovers are a prime example. Not being able to immediately present keys to a buyer at the allotted time

or appearing late to an agreed handover slot are often seen by purchasers as significant black marks. The comments describe a sense that the agent – and by extension, the whole of Harcourts – has received their commission and lost a degree of interest in the purchaser.

However incorrect this may be, perception is reality and it’s that reality that’s reflected the NPS awarded.

The good news is that being often relatively small issues that can cause a mark-down to the Harcourts experience, they can be addressed quickly and easily. In South Africa, for example, the leadership team have worked with business owners to focus on purchasers and can now boast an outstanding NPS of 76 for these clients, compared to an equally amazing NPS of 78 from sellers.

And of course, every increase in purchaser NPS increases the estimated future value of a Harcourts business – because satisfied clients not only tell people about their experience, but also because as happy purchasers, we’ve increased the likelihood of them asking us to appraise that property when they come to sell in future years.

WHAT IS A GOOD NET PROMOTER SCORE? Net Promoter Score (NPS) is calculated from the 0 to 10 score we ask clients about their likelihood to recommend Harcourts to a friend or colleague. The results are on a scale of -100 to +100, and therefore 50 is considered a ‘good’ score. 60 is very good and is the target many large corporations aim. An NPS of 70 or above is considered ‘World Class’ and the gold standard for organisations to strive for.

60 70 -100

0

50 +100 INSIDE Harcourts 27

IN ACADEMY

e m o c l e WTY READ! Latest News!

With Harcourts’ continued emphasis on growth and investment in the development of our people in real estate, it is with pleasure that we announce the appointment of Ty Read to the role of Head of Training reporting into Director of People and Culture Bevan Gibbs.

This key role has responsibility for driving our focus on providing the very best learning in the industry, backed by Harcourts’ renowned market leading training initiatives.

“We know our people are going to experience the very best in learning and development with Ty heading up this business-critical part of our value offering” says Harcourts International CEO, Steve CaradocDavies.

“Ty has a unique approach to growth with proven results. We are excited to unite his extensive real estate expertise with the Harcourts Way learning programs to continue to spearhead our growth and elevate our brand to set a new industry benchmark as the franchise of choice”.

With a career spanning almost two decades in real estate coaching, mentoring, and training, Ty has developed and facilitated key training programs for multiple big-name franchises and has provided tailored, sustainable growth strategies to over 4,000 industry professionals and agencies, throughout Australia and New Zealand, with great success.

Bevan

Gibbs

Director of People & Culture bevan.gibbs@harcourts.net

28 INSIDE Harcourts

Harcourts Real Estate Training Centre launches best in the industry online learning!

After an Australian government overhaul all industry training providers were forced to return to zero and re-produce their Real Estate training and assessment materials from scratch.

Learning requirements for salespeople and property managers doubled, in some states tripled! With these agents now requiring the full qualification, CPP41419 Certificate IV in Real Estate Practice.

Engaging online experience with audio visual.

Easy to digest bite size information blocks.

State specific and current.

User friendly online assessments.

Support and guidance from qualified real estate trainers and a real-people help desk.

Recognition of Prior Learning to reduce study time for those with experience.

Coming Soon

In some states, Business Owners and licence holders now require the CPP51119 Diploma of Property (Agency Management).

HRETC will release this qualification in the first quarter of 2022. Recognition of Prior Learning will be available.

Career Evening Resources

A great addition in your recruitment toolkit! Talk to your State trainer about running a career evening soon. We have great marketing and resources available to help make your event a success.

Contact your State Trainer or our Student Experience Team today to discuss how our team of experts can help you!

1300 024 401

http://hre.tc/

We are committed to high standards in the provision of nationally recognised training and assessment services for people in the Australian Real Estate Sector.

Registered Training Organisation (RTO# 31139)

IN TOUCH

INSPIRING WOMEN TO FINANCIAL INDEPENDENCE Inspirational Women, Mortgage Express and Centre for Women’s Economic Safety joined forces earlier this month to support Australia’s inaugural Economic Abuse Awareness Day by hosting an educational webinar.

Irene Green opened the event with a passionate plea for women to create independent wealth via investing in real estate.

“I bought my first property when I was 18 and always knew it would be my journey to financial independence. I often speak at Inspirational Women events about starting young to build independent wealth. If you have your own money you have choice. Where you live. Who you live with. What you do with your life.”

Australian Mortgage Express CEO Vicky Divine shared practical budgeting tools to start saving and how to navigate the world of finance and get into property investment.

The final address was a powerful one by CWES Founder, Rebecca Glenn, which included some of these powerful remarks: • “Experiences of economic abuse have immediate and long-term consequences for survivors. In Australia, 63% of women in high financial stress have a history of economic abuse.

• A lack of financial means is one of the main reasons women stay with an abusive partner, or return to them.

• Without economic safety, it is very hard to maintain any other form of safety or wellbeing. It is therefore essential that we address economic abuse as part of broader efforts to reduce and prevent domestic and family violence.”

30 INSIDE Harcourts

Showcasing our Inspirational Women live event in Tasmania followed by our online Real Life Recipe we had the pleasure of hearing Selena Elphinstone of Harcourts Burnie speak. Selena told us how to “accept the help of others as it is a gift to both and when you are about to give up, try one more time”.

These events continue to remind us how the lessons learned by our own people are so relevant and powerful for us all. Thank you to every one of our speakers for having the courage to share their personal journeys. We look forward to having more of these events in 2022.

It’s that time of year again - to holiday and have fun with family and friends. Due to popular demand Pauline will be releasing our annual Inspirational Women Holiday Season Guide, this year with a few new twists! It’s our way of saying thank you for all the support you have shown us this year.

Stay safe and we will see you in the New Year.

Irene

Green

Director of Professional Development / Founder Inspirational Women irene.green@harcourts.net

IN FOUNDATION

Update on the Harcourts Foundation website As part of the Harcourts Foundation’s brand refresh, the website is now sporting a fresh new look. A new feature has also been added which makes it simple for anyone to make a donation to the Foundation – the credit card gateway! Further improvements are on the way in the form of a streamlined application process to make it easier for community organisations and charities to apply for a grant. Visit www.harcourtsfoundation.org to keep up to date with news and all the exciting changes.

The fresh new Harcourts Foundation website

NEW ZEALAND UPDATE

In Round 50, 21 grants were made to community organisations throughout New Zealand totalling more than $40,000. A big thank you to the following franchises who made these grants possible: Tandem Whangaparaoa Primary School $2,650.00

Harcourts Four Seasons supports St Patrick’s School in Christchurch with a grant through the Harcourts Foundation

Monarch Real Estate Ltd Waikato Heart Kids The Rauhi Project Paterson Street Play Centre Pukeko Preschool Hamilton Boys’ High School

$1,240.00 $1,350.00 $4,736.90 $970.65 $4,751.30 $2,544.40

Twenty Three Group Mummys in Need

$1,308.00

Blue Rock Realty Rising Foundation

$3,466.30

Optimize Realty Parklands Playcentre Whangarei Parents Centre

Gold Star Real Estate Waihi Beach School

$827.03 $2,000.00

Team Taranaki Ltd Flourish Taranaki Parenting Hub $1,500.00

Monarch Commercial The Hamilton East Toy Library $678.00

Regent Realty "Thermals For Children" Catholic Parish Of Hastings

AUSTRALIA UPDATE

$2,910.00

Platinum Blue Limited Atawhai Playcentre

$2,356.50

Highland Real Estate Group Limited Stirling School $1,000.00 Four Seasons Realty Multiple Sclerosis and Parkinson's Society of Canterbury Inc. $473.92 St Patricks School $2,000.00 Cust Toy Library $650.00 Good Night Sleep Tight $1,000.00 Marlborough Real Estate Creative Kids

$2,000.00

Round 50 Grants

Harcourts Foundation Fishing Competition

Harcourts Foundation presentation to TOAST Kids in Tasmania

Tara and Phil, Harcourts Unite presenting the cheque to Ryan from Tribe Social Belonging.

Harcourts Unite in Queensland ran the annual Harcourts Foundation Fishing Competition again this year. With event sponsorship and over 50 individual donations utilising the new credit card gateway, the team were able to raise over $11,400 for a local charity, Tribe Social Belonging. Thanks to Tara and the team at Harcourts Unite for their amazing effort in delivering another successful event.

During Round 50, nine grants were made to community organisations across Australia totalling over $33, 700. Thank you to all those offices and individuals that made these grants possible and for your ongoing support of the Harcourts Foundation. The organisations we’ve supported this round are:

Victoria Down Syndrome Victoria Oz Assist Inc The Good Life Farm Ltd Miracle Babies Foundation Ltd South Australia Henley Surf Life Saving Club Inc Queensland Save A Horse Australia Inc. Suited to Success Tasmania Careflight INSIDE Harcourts 31

IN VIEW

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3

6

4

7

8

9 1. Recently appointed Harcourts Australia CEO out and about with his new baby! | 2. Harcourts Beverley Hills painting the town blue. | 3. The People and Culture team with their Staying Strong kits.

4. The Harcourts Bribie team celebrating Melbourne Cup! | 5.-7. Harcourts Clayfield’s Chrissy Arkinstall’s family. A Witch, black cat, a serial killer, a zombie and skeleton! | 8. Harcourts VennMillar team from Adelaide raising money for the Foundation whilst celebrating Halloween! | 9. Harcourts Ulverstone & Penguin sponsored the new rescue boat at the Leven Yacht Club Opening Day. 10. Harcourts Clayfield Director Jacqui Bartholomeusz celebrating with North Devils Leagues Club on their premiership!

32 INSIDE Harcourts

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10

IN VIEW

11

12

13

14

15

17

18

20

16

19

21

11. Joe Grgic Harcourts North Geelong says, “Happy Halloween. How do I always get sucked in?”. | 12. -13. Aussie based Harcourts finance leaders recently rode 350kms with 35 others to raise money for kids in need through the Chain Reaction charity ride! Pictured here is HIL CEO Kym Warner flanked by Leah Haigh and Kelly Podlich. | 14. Shane King from Harcourts North Geelong’s PA is having a bad day… | 15. Leonard Fourie, Harcourts 4Ways, and team Painted Northriding blue - well done all on yet another brilliant roadshow! | 16. Mike and Irene Green’s granddaughter Maya looking cute as a button…dressed for Halloween celebrations! | 17. Sold! Great work by Robert Macciocu, Harcourts Coastal. | 18. Heidi Horvath, Harcourts Beverley Hills celebrates her recent sales award!

19. Glen Coutinho Business Owner of Harcourts Beverley Hills pictured here ready for Halloween! | 20. Donna Whitehead, Harcourts Unite, is getting attention… and enquiries… with her latest marketing investment! | 21. Harcourts Hobart celebrate AFL Footy Colours Day celebrations!

INSIDE Harcourts 33

IN AWARDS NEW ZEALAND | Top 20 Sales Consultants TOP 20 SALES CONSULTANTS (JULY) 1

Jerry Wen Te Atatu Peninsula

2

Cameron Bailey Papanui

3

Karl Todd Papakura

4

Abbey Davis Epsom

5

Gavin Faulke Paremata

6

Yvenna Yue Hamilton Central City

7

Justin Meldau Massey North

8

Diego Traglia Massey North

9

Wanly Tsang Browns Bay

10 Glenn Green Bell Block 11 Kris Cunningham Smales Farm 12 Alison Aitken Christchurch City 13 Lisa Cao Flat Bush 14 Aman Pannu Botany

8

Lisa Cao Flat Bush

15 Christine Tallott Rangiora

9

Wanly Tsang Browns Bay

16 Mark Wang Papanui

10 Scott Ledger Upper Hutt

17 Glenn Green Bell Block

11 Mitchell Roberts The Palms

18 Gael Van Hattum Wellington City

12 Lin Ma Avonhead

19 Ray Mitchell Hamilton Rototuna

13 Anita Dobson Silverdale

20 Katie Harrison Rolleston

14 Gavin Faulke Paremata 15 Michelle Fu Papanui

1

16 Phil Mitchell Browns Bay

Cameron Bailey Papanui

2

17 Kris Cunn aingham Smales Farm

Diego Traglia Massey North

3

18 Bobbie Sumner Hamilton Hillcrest

Lisa Cao Flat Bush

4

Yvenna Yue Hamilton Central City

5

Aman Gulia Mt Albert

6

Wanly Tsang Browns Bay

7

Fiona Li Henderson Heights

8

Aman Pannu Botany

9

Michelle Fu Papanui

19 Harsh Kathuria Papatoetoe 20 Jonny Nicholls Christchurch City TOP 20 SALES CONSULTANTS (SEPTEMBER) 1

15 Fiona Li Henderson Heights

Tina Gao Botany

2

16 Mark Wang Papanui

Cameron Bailey Papanui

3

17 Michelle Fu Papanui

Lisa Cao Flat Bush

4

18 Karl Vermeulen Howick

Hattie Liu Takapuna

5

19 Brayden Coldicutt Napier

Yvenna Yue Hamilton Central City

6

20 Ray Mitchell Hamilton Rototuna

Michelle Fu Papanui

7

Aman Gulia Mt Albert

TOP 20 SALES CONSULTANTS (AUGUST)

8

Scott Ledger Upper Hutt

9

David McFetridge Mt Maunganui

1 2 3 4 5 6 7

Aman Gulia Mt Albert Yvenna Yue Hamilton Central City Cameron Bailey Papanui Diego Traglia Massey North David Ding Glenfield Fiona Li Henderson Heights Donna Everton Levin

34 INSIDE Harcourts

TOP 20 SALES CONSULTANTS (YTD, SEPTEMBER 2021)

10 Harsh Kathuria Papatoetoe 11 Julian Blanchard Timaru 12 Anna Byron Hobsonville 13 Paul Nichols Fendalton 14 Theo de Leeuw NAI Harcourts Hamilton

10 Karl Vermeulen Howick 11 Jerry Wen Te Atatu Peninsula 12 David Ding Glenfield 13 Kris Cunningham Smales Farm 14 Abbey Davis Epsom 15 Hattie Liu Takapuna 16 Tina Gao Botany 17 Scott Ledger Upper Hutt 18 Alison Aitken Christchurch City 19 Bobbie Sumner Hamilton Hillcrest 20 Glenn Green Bell Block

IN AWARDS NEW ZEALAND | Awards Results Q2 - July 2021 to September 2021 TOP NATIONAL SALES CONSULTANT JULY

Jerry Wen Te Atatu Peninsula

AUG

Aman Gulia Mt Albert

SEPT

Tina Gao Botany

TOP NATIONAL RESIDENTIAL SALES CONSULTANT JULY

Jerry Wen Te Atatu Peninsula

AUG

Aman Gulia Mt Albert

SEPT

Tina Gao Botany

TOP NATIONAL LIFESTYLE & RURAL SALES CONSULTANT JULY

Toby Randall Nelson

AUG

Bobbie Sumner Hamilton Hillcrest

SEPT

1

Botany

2

1

Papanui

Rangiora

2

Papatoetoe

3

Mt Albert

3

Palmerston North

1

Papanui

TOP MULTI OFFICE FRANCHISE FOR REVENUE PER SALES CONSULTANT

2

Christchurch City

JULY

3

LARGE JULY

AUG

SEPT

SEPT

1

Marlborough Real Estate 2008 Ltd

Massey North

2

Gold Real Estate Group Ltd

1

Papanui

3

Blue Fern Realty Ltd

2

Christchurch City

1

Team CHB Ltd

3

Milford

2

JK Realty Group Ltd

1

Papanui

3

Port Realty 201 Ltd

2

Christchurch City

1

Gold Real Estate Group Ltd

3

Hamilton Central City

2

ETB Realty Ltd

3

Team Manawatu Realty Ltd

AUG

SEPT

OFFICE - REVENUE PER SALES CONSULTANT

TOP MULTI OFFICE FRANCHISE FOR REVENUE

SMALL

JULY

1

Cooper & Co Real Estate Ltd

Otorohanga

2

Grenadier Real Estate Ltd

3

NAI Harcourts Hamilton

3

Gold Real Estate Group Ltd

1

NAI Harcourts Hamilton

1

Cooper & Co Real Estate Ltd

TOP NATIONAL NAI SALES CONSULTANT

2

The Palms

2

Grenadier Real Estate Ltd

JULY

Sean Stephens NAI Harcourts Hamilton

3

Tairua

3

Team Group

AUG

Peter Peeters Whangarei

1

NAI Harcourts Hamilton

1

Cooper & Co Real Estate Ltd

2

Tokoroa

2

Grenadier Real Estate Ltd

SEPT

Theo de Leeuw NAI Harcourts Hamilton

3

Hawera

3

Team Group

SEPT

Katie Harrison Rolleston

OFFICE - REVENUE

JULY

AUG

SEPT

AUG

SEPT

JULY

AUG

2

1

Kumeu

2

Papakura

3

Napier

1

Henderson Heights

AUG

SEPT

TOP PROPERTY MANAGEMENT OFFICE REVENUE Monarch Realty Ltd

1

NAI Harcourts Hamilton

2

Bell Block

3

Hamilton Glenview

2

Papakura

1

NAI Harcourts Hamilton

3

Mt Albert

2

Levin

1

Botany

3

The Palms

2

Mt Maunganui

1

NAI Harcourts Hamilton

3

Rangiora

2

Rolleston

LARGE

3

The Palms

JULY

1

Papanui

2

Massey North

TOP PROPERTY MANAGER

3

Blenheim

1

Papatoetoe

Jen Neil Grenadier Accommodation Centre Ltd

AUG

SEPT

MEDIUM JULY

Bell Block

MEDIUM

SMALL JULY

1

1

Kumeu

2

Paremata

3

Papakura

2

Milford

1

Mt Albert

3

Massey North

2

Henderson Heights

3

Avonhead

AUG

TOP PROPERTY MANAGEMENT OFFICE – BUSINESS DEVELOPMENT W Thompson & Co Ltd TOP PROPERTY MANAGEMENT OFFICE – ORGANIC GROWTH Grenadier Rent Shop Ltd TOP PROPERTY MANAGEMENT OFFICE EXCELLENCE Grenadier Accommodation Centre Ltd

TOP PROPERTY MANAGEMENT BUSINESS DEVELOPMENT MANAGER Lynne Cawthorn Holmwood Real Estate Ltd

INSIDE Harcourts 35

IN AWARDS AUSTRALIA | Top 20 Sales Consultants TOP 20 SALES CONSULTANTS (JULY)

7

Nola Tully Harcourts Elite Agents

14 Mark Abra Nutrien Harcourts Toowoomba

1

Andrew Jakins Nutrien Harcourts Goondiwindi

8

2

Boyd Curran Nutrien Harcourts Blackall

John Rowe Harcourts Warragul

15 Jeanette Laffan Nutrien Harcourts Kilmore

9

3

Sally O'Neill Harcourts Coastal - Paradise Point

Bruce Liu Harcourts Judd White

16 Alison Hobbs Harcourts Mandurah

4

Geoff Watts Nutrien Harcourts Keith RLA102485

5

Michael Harvey Harcourts Coastal - Paradise Point

6

Jeanette Laffan Nutrien Harcourts Kilmore

7

Peter Worden Nutrien Harcourts Timboon

8

David Woodhouse Nutrien Harcourts Charters Towers

9

Chrese Morley Harcourts Ascot

10 Kathleen Luck Harcourts Solutions - Inner West 11 Kate Smith Harcourts Smith RLA 242793 12 Carmen Briggs Harcourts Solutions - Inner West 13 Matthew Beard Nutrien Harcourts Emerald 14 Barry Redmond Nutrien Harcourts Leongatha 15 Eric Hartanto Harcourts Applecross

10 Matt Sergeant Harcourts Sergeant RLA257454

17 Christine Tucker Harcourts Coastal

11 Katrina Walsh Harcourts Coastal

18 Mark Brudenell Harcourts Signature Northern Suburbs

12 Mark Abra Nutrien Harcourts Toowoomba

19 Robert Cavallaro Nutrien Harcourts Griffith

13 John Garnett Harcourts Boronia

20 Belinda Hocking Nutrien Harcourts Alexandra

14 Renee Pannekoek Harcourts Coastal

TOP 20 SALES CONSULTANTS (YTD, September 2021)

15 Matt McWaters Harcourts Empire

1

16 Glenys Pitkin Harcourts Coastal - Paradise Point

Tony Maguire Nutrien Harcourts Tasmania

2

17 Johnny Lin Harcourts Pinnacle - Aspley

Andrew Jakins Nutrien Harcourts Goondiwindi

3

18 Nick Trolio Harcourts Realty Plus

Sally O'Neill Harcourts Coastal - Paradise Point

4

19 Andrew McCallum Nutrien Harcourts GDL Dalby

Eric Hartanto Harcourts Applecross

5

20 Chrese Morley Harcourts Ascot

Katrina Walsh Harcourts Coastal

6

Cara Bergmann Harcourts Solutions - Albany Creek

TOP 20 SALES CONSULTANTS (SEPTEMBER)

7

Rochelle Adgo Harcourts Solutions

1

16 Darryl Langton Nutrien Harcourts Roma

Katrina Walsh Harcourts Coastal

8

2

17 Cara Bergmann Harcourts Solutions - Albany Creek

Rochelle Adgo Harcourts Solutions

Andrew Chrysanthou Harcourts Unlimited

9

3

18 Kellie Thomas Nutrien Harcourts Leongatha

Andrew Jakins Nutrien Harcourts Goondiwindi

Alison Hobbs Harcourts Mandurah

4

19 Mario Tucci Harcourts Rata & Co

Ed Cherry Harcourts Coastal

5

20 Chris Lawsen Harcourts Inner East

Eric Hartanto Harcourts Applecross

6

Shiv Nair Harcourts Hills Living

TOP 20 SALES CONSULTANTS (AUGUST)

7

Tony Maguire Nutrien Harcourts Tasmania

1

Ed Cherry Harcourts Coastal

8

2

Eric Hartanto Harcourts Applecross

Ainslie Toole Nutrien Harcourts Forbes

9

3

Rochelle Adgo Harcourts Solutions

Ross Murray Nutrien Harcourts Dalby

4

Ray Cullen Nutrien Harcourts Bunyip

5

Cara Bergmann Harcourts Solutions - Albany Creek

6

Boyd Curran Nutrien Harcourts Longreach

36 INSIDE Harcourts

10 Marcus Washington Harcourts Pakenham 11 Cara Bergmann Harcourts Solutions - Albany Creek 12 Johnny Lin Harcourts Pinnacle - Aspley 13 Kate Smith Harcourts Smith RLA 242793

10 Kate Smith Harcourts Smith RLA 242793 11 Carmen Briggs Harcourts Solutions - Inner West 12 Jeanette Laffan Nutrien Harcourts Kilmore 13 Chrese Morley Harcourts Ascot 14 Patrick Ivey Harcourts Property Centre 15 Ed Cherry Harcourts Coastal 16 Glenys Pitkin Harcourts Coastal - Paradise Point 17 John Garnett Harcourts Boronia 18 Mark Abra Nutrien Harcourts Toowoomba 19 Michael Harvey Harcourts Coastal - Paradise Point 20 Marcus Washington Harcourts Pakenham

IN AWARDS VICTORIA | Awards Results Q2 – July to September 2021 TOP EXCLUSIVE LISTER 1

Jason Bertram Harcourts Judd White

2

Evan Broadbent Harcourts Warragul

3

Jock Uebergang Harcourts Horsham

TOP RURAL SALES CONSULTANTS PROPERTY MANAGER - EXCELLENCE

1

Ray Cullen Nutrien Harcourts Bunyip

1

Kristy Penington Harcourts Warragul

2

2

Lenita Demetriou Harcourts Rata & Co

Jeanette Laffan Nutrien Harcourts Kilmore

3

3

Cassandra Hanfield Harcourts Carrum Downs

John Rowe Harcourts Warragul

TOP SALES CONSULTANT - # SETTLED SALES

TOP 10 SALES CONSULTANTS

1

Belinda Hocking Nutrien Harcourts Alexandra

PROPERTY MANAGEMENT OFFICE EXCELLENCE

1

Jeanette Laffan Nutrien Harcourts Kilmore

2

Jeanette Laffan Nutrien Harcourts Kilmore

1

Harcourts North Geelong

2

2

Harcourts Carrum Downs

Belinda Hocking Nutrien Harcourts Alexandra

3

Harcourts Judd White

3

Bruce Liu Harcourts Judd White

4

John Garnett Harcourts Boronia

3

Daniel Farrugia Harcourts Asap Dandenong

TOP AUCTION LISTER 1

Mario Tucci Harcourts Rata & Co Thomastown

2

Michael Cananzi Harcourts Rata & Co Thomastown

3

Tony Che Harcourts First

TOP AUCTION LISTING OFFICE 1

Harcourts Rata & Co Thomastown

2

Harcourts Judd White

3

Harcourts First

PROPERTY MANAGEMENT - POD AWARD 1

Narre Warren South Pod 2 - Melanie Keating, Chistine, Gunay, Tiffany & Kaitlen

5

Ray Cullen Nutrien Harcourts Bunyip

2

Move Pod 1 – Shelli Martin, Jesse-May, Anna & Divia

6

Anna Du Harcourts Judd White

3

Ballarat Pod 1 – Lauren, Tayla & Kaelee

7

John Rowe Harcourts Warragul

8

Mario Tucci Harcourts Rata & Co Thomastown

9

Kellie Thomas Nutrien Harcourts Leongatha

PROPERTY MANAGEMENT LISTING INDIVIDUAL 1

Katrina Minos Harcourts Coburg

2

Ashleigh Salt Harcourts Asap Hallam

3

Enza Rossitto Harcourts West Realty

TOP OFFICE REVENUE 1

Harcourts Judd White

2

Harcourts Warragul

3

Harcourts Hume

4

Harcourts Pakenham

5

Harcourts First

CX INDIVIDUAL

PROPERTY MANAGEMENT - GROWTH 1

Harcourts Hume

2

Harcourts Coburg

3

Harcourts Mornington

PROPERTY MANAGEMENT - REVENUE

1

Harcourts Ballarat

Bruce Liu Harcourts Judd White

NAIH – TOP CONSULTANT

Harcourts Cranbourne

Harcourts Central

Harcourts Judd White

2

2

1

2 3

Harcourts Central

MX- TOP REFERRING OFFICE

MX – TOP FINANCE CONSULTANT FOR HARCOURTS (SETTLED BY VALUE)

Jason Gigliotti Harcourts Ballarat

2

Joe Grgic Harcourts North Geelong

Harcourts Rata & Co

2

Harcourts Rowville

1

1

Bryce Houston Harcourts Carrum Downs

1

MORTGAGE EXPRESS MX – TOP REFERRING SALES CONSULTANTS

1

CX OFFICE

10 Jason Dowler Harcourts JT & Co

1

John Georgiou #1 National NAI Harcourts Platinum

2

John Evans #2 National NAI Harcourts Rinnovate

3

Jason Lee Harcourts Warragul

Tracey Pye

MX – TOP FINANCE CONSULTANT FOR HARCOURTS (SETTLED BY VOLUME) 1

Christine Penford

INSIDE Harcourts 37

IN AWARDS QUEENSLAND | Awards Results Q2 – July to September 2021 TOP AUCTION OFFICE

PROPERTY MANAGEMENT OFFICE GROWTH

Harcourts Buderim

1

Harcourts Coastal

1

Harcourts Solutions

Harcourts Broadwater Southport

2

Harcourts Property Centre

2

Harcourts Inner East

Harcourts Redcliffe

3

Harcourts Solutions

3

Harcourts Kingsberry Townsville

Harcourts Caloundra Harcourts Marketplace

TOP AUCTION LISTER 1

Chrese Morley Harcourts Ascot

2 2

PROPERTY MANAGER INDIVIDUAL LISTING AWARD 1

Drew Crump Harcourts Solutions

Scott McWilliams Harcourts Kingsberry Townsville

2

Chris Lawsen Harcourts Inner East

Michael Ramsay Harcourts Coastal

2

Brent Martens Harcourts Coastal

TOP EXCLUSIVE LISTER 1

Rochelle Adgo Harcourts Solutions

2

Cara Bergmann Harcourts Solutions Albany Creek

3

Johnny Lin Harcourts Pinnacle - Aspley

CLIENT EXPERIENCE INDIVIDUAL 1

Simon Whitehead Harcourts Solutions

2

Cara Bergmann Harcourts Solutions – Albany Creek

2

JohnnyLin Harcourts Pinnacle – Aspley

CLIENT EXPERIENCE OFFICE

GOLD Harcourts Clayfield Harcourts Astute Harcourts Nutrien Ayr Harcourts Pinnacle TITANIUM Harcourts Sunnybank

PROPERTY MANAGER INDIVIDUAL EXCELLENCE

Harcourts Inner East

1

Michelle Hala Harcourts Coastal

Harcourts Property Centre

2

Ashleigh Fossey Harcourts Coastal

3

Tammi Steers Harcourts Buderim

Harcourts North Lakes

Harcourts Kingsberry Townsville Harcourts Coastal Harcourts Solutions

PROPERTY MANAGEMENT POD

REFERRING SALES CONSULTANT FOR MORTGAGE EXPRESS

1

Harcourts Solutions – POD 4

1

2

Harcourts Solutions – POD 3

Carly Morrison Harcourts Clayfield/Ascot

3

Harcourts Inner East, POD 2

2

Matt Williams Harcourts Clayfield/Ascot

3

Ben Kingsberry Harcourts Kingsberry Townsville

1

Harcourts Solutions – Albany Creek

PROPERTY MANAGEMENT OFFICE ORGANIC GROWTH

2

Harcourts Broadbeach – Mermaid Waters

1

Harcourts Kingsberry Townsville

Harcourts Coastal

2

Harcourts Coastal

REFERRING OFFICE FOR MORTGAGE EXPRESS

3

Harcourts Solutions

1

Harcourts Clayfield & Ascot

2

Harcourts Kingsberry Townsville

2

RISING STAR Alex Day Harcourts Scenic

PROPERTY MANAGEMENT OFFICE ACHIEVEMENT AWARDS BRONZE

PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE 1

Harcourts Solutions

2

Harcourts Coastal

3

Harcourts Kingsberry Townsville

Harcourts Broadbeach – Mermaid Waters Harcourts Yeppoon

1

Harcourts Solutions

2

Harcourts Inner East

3

Harcourts Coastal

38 INSIDE Harcourts

Alisha Scappin Mortgage Express

Harcourts Chermside Harcourts Innovations Harcourts Results Harcourts Bribie Island

PROPERTY MANAGEMENT OFFICE EXCELLENCE

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (VALUE)

SILVER

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (UNITS) Alisha Scappin Mortgage Express

Harcourts Arundel Harcourts Hervey Bay Harcourts Living

NAI HARCOURTS SALES CONSULTANT 1

Nathan O’Neill NAI Harcourts Sunshine Coast

IN AWARDS QUEENSLAND | Awards Results Q2 – July to September 2021 2

Ryan Chesney NAI Harcourts Pinnacle

5

Carmen Briggs Harcourts Solutions – Inner West

3

Phil Grant NAIH Pinnacle

6

Chrese Morley Harcourts Ascot

7

Michael Harvey Harcourts Coastal - Paradise Point

8

Johnny Lin Harcourts Pinnacle - Aspley

9

Drew Crump Harcourts Solutions

NUTRIEN HARCOURTS SALES CONSULTANT AWARD 1

Andrew Jakins Nutrien Harcourts Goondiwindi

2

Boyd Curran Nutrien Harcourts Blackall

3

Matthew Beard Nutrien Harcourts Emerald

Harcourts Property Centre Harcourts Coastal - Paradise Point Harcourts Solutions Harcourts Coastal Nutrien Harcourts Goondiwindi

10 Patrick Ivey Harcourts Property Centre

OFFICE ACHIEVEMENT AWARDS OFFICES FOR REVENUE PER SALES CONSULTANT 1

Harcourts Coastal Paradise Point

2

Harcourts Solutions - Inner West

3

Harcourts Solutions - Albany Creek

SALES CONSULTANT FOR UNITS 1

Cara Bergmann Harcourts Solutions – Albany Creek

2

Johnny Lin Harcourts Pinnacle - Aspley

3

Rochelle Adgo Harcourts Solutions

BRONZE Harcourts Results Calamvale Harcourts Hervey Bay Harcourts Marketplace Harcourts Bribie Island Nutrien Harcourts Cooke Nutrien Harcourts Emerald SILVER Harcourts BMG Harcourts Inner East Harcourts Caloundra Harcourts Broadbeach - Mermaid Waters

FRANCHISES FOR REVENUE 1

Harcourts Coastal

2

Harcourts Solutions

3

Harcourts Property Centre

Harcourts Connections Harcourts Buderim Nutrien Harcourts Blackall Nutrien Harcourts McCathies - Ayr Nutrien Harcourts Dalby

TOP OFFICES FOR REVENUE 1

Harcourts Coastal

2

Harcourts Solutions

3

Harcourts Coastal – Paradise Point

4

Harcourts Property Centre

5

Harcourts Pinnacle Aspley

GOLD Harcourts Property Centre Beenleigh Harcourts Beyond Sunnybank Harcourts Ascot Harcourts North Lakes / Mango Hill Nutrien Harcourts Toowoomba Nutrien Harcourts GDL Dalby

TOP 10 SALES CONSULTANTS 1

Ed Cherry Harcourts Coastal

2

Katrina Walsh Harcourts Coastal

3

Rochelle Adgo Harcourts Solutions

4

Cara Bergmann Harcourts Solutions – Albany Creek

PLATINUM Harcourts Unite Harcourts Solutions - Inner West Harcourts Solutions - Albany Creek TITANIUM Harcourts Kingsberry Townsville Harcourts Coastal Robina Harcourts Pinnacle - Aspley INSIDE Harcourts 39

IN AWARDS australia SOUTH AUSTRALIA | Top 20 Sales | Awards Consultants Results Q2 – July to September 2021

3 1

4

2 SUMMER BEACH THEME FOR OVER 200 GUESTS With all getting into the ‘summer spirit’, a great time was had by all.

Special guests in attendance were Steve Caradoc Davies and Karmen Costigan. Steve recognised the contribution and upcoming retirement of Gregg Toyama.

We awarded our “Rising Star of Quarter” – Matt Ismaili of Harcourts Sergeant. Having joined Harcourts in early 2021, Matt completed his Sales the Harcourts Way just recently to ensure he met all required criteria for this award. His efforts certainly paid off!

TOP EXCLUSIVE LISTER 1

Kate Smith Harcourts Smith

2

Stephen Neal Harcourts Property People

3

Matt Sergeant Harcourts Sergeant

TOP SALES CONSULTANT - NO. SETTLED SALES 1

Kate Smith Harcourts Smith

2

Stephen Neal Harcourts Property People

40 INSIDE Harcourts

3

5 1. Recognition and farewell of Gregg Toyama on upcoming retirement | 2. Summer themed awards | 3. Recognition of our number One Top Office Revenue | 4. Recognition of the Packham franchise offices | 5. Ring Star of Quarter, Matt Ismaili

Matt Sergeant Harcourts Sergeant

TOP SALES OFFICE - NO. SETTLED SALES 1

Harcourts South Coast

2

Harcourts Sergeant

3

Harcourts Wine Coast

TOP AUCTION LISTER

TOP AUCTION LISTING OFFICE 1

Harcourts Smith

2

Harcourts Property People

3

Harcourts Sheppard

TOP OFFICE REVENUE 1

Harcourts South Coast

2

Harcourts Sergeant

3

Harcourts Smith

4

Harcourts Wine Coast Harcourts Packham -Glenelg

1

Kate Smith Harcourts Smith

2

Stephen Neal Harcourts Property People

5

2

George Kouzionis Harcourts Property People

TOP FRANCHISE OFFICE

IN AWARDS SOUTH AUSTRALIA | Awards Results Q1 - July 2021 to September 2021 1

Harcourts Packham

2

Harcourts Sergeant

3

Harcourts Sheppard

1

Kristina Stojanac Harcourts Lifestyle Rentals

2

Chantal Capasso Harcourts VennMillar

3

Eddie Janmaat Harcourts VennMillar

TOP OFFICE - REVENUE PER SALESPERSON 1

Harcourts South Coast

2

Harcourts Pilgrim

3

Harcourts Smith

OFFICE ADMINISTRATOR

PROPERTY MANAGEMENT OFFICE EXCELLENCE 1

Harcourts VennMillar

2

Harcourts South Coast

3

Harcourts Lifestyle Rentals

Jenny Barnes Harcourts Magill RISING STAR Matt Ismaili Harcourts Sergeant TOP REFERRING MX INDIVIDUAL Kathleen Fry Harcourts South Coast

TOP REFERRING MX OFFICE

PROPERTY MANAGEMENT - POD AWARD 1

Harcourts South Coast - POD 2

2

Harcourts Smith - POD 1

3

Harcourts Tagni - Happy Valley - POD 1

PROPERTY MANAGEMENT LISTING INDIVIDUAL 1

Michelle Taylor Harcourts South Coast

2

Jing Wang Harcourts Adelaide City

2

Casey Evans Harcourts Wine Coast

Harcourts South Coast

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (VALUE) Alisha Scappin

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (UNITS) Alisha Scappin

CX INDIVIDUAL 1

Paul Price Harcourts South Coast

2

Nick Bevan Harcourts Gawler Sales

3

Chris Cotton Harcourts Wine Coast

3

Heather Montemayor Harcourts Smith

3

Roy Laird Harcourts Playford

CX OFFICE

PROPERTY MANAGEMENT - GROWTH

TOP RURAL SALES CONSULTANTS 1

Geoff Watts Nutrien Harcourts Keith

2

Troy Goldsworthy Nutrien Harcourts Minlaton

3

Tim Wooley Nutrien Harcourts Port Augusta

TOP 10 SALES CONSULTANTS 1

Kate Smith Harcourts Smith

2

Kathleen Fry Harcourts South Coast

3

Geoff Watts Nutrien Harcourts Keith

4

Matt Sergeant Harcourts Sergeant

5

Stephen Neal Harcourts Property People

6

Carly Frost Harcourts Wine Coast

7

Jemma Morris Harcourts South Coast

8

Paul Goodwin Harcourts Packham

9

Lindsay Carey Nutrien Harcourts Alice Springs

10 James Packham Harcourts Packham

1

Harcourts Wine Coast

2

Harcourts Smith

LONG SERVICE AWARDS 10 YEARS

2

Harcourts Tagni - Happy Valley

Sue Windebank Harcourts Collective

PROPERTY MANAGEMENT - REVENUE 1

Harcourts South Coast

2

Harcourts Sheppard

3

Harcourts VennMillar

PROPERTY MANAGEMENT - ORGANIC GROWTH

Leanne Trimbell Harcourts Gawler Sales Nick Bevan Harcourts Gawler Sales Amanda Robles Harcourts Sergeant James Harvey Harcourts Sheppard

1

Harcourts Wine Coast

Nicholas Josipovic Harcourts Sheppard

2

Harcourts Smith

LONG SERVICE AWARDS 15 YEARS

2

Harcourts Tagni - Happy Valley

Mark Forde Harcourts South Coast

1

Harcourts Tagni

PROPERTY MANAGEMENT OFFICE ACHIEVEMENT AWARDS

2

Harcourts Playford

SILVER

3

Harcourts Pilgrim

Harcourts Wine Coast

Andrew Sullivan Harcourts VennMillar

PROPERTY MANAGER - EXCELLENCE INSIDE Harcourts 41

IN AWARDS TASMANIA | Awards Results Q2 – July to September 2021 TOP EXCLUSIVE LISTER

PROPERTY MANAGEMENT OFFICE EXCELLENCE

1

1

Harcourts Launceston

2

Harcourts Burnie

3

Harcourts Huon Valley

Kurt Knowles Harcourts Devonport

2

Rodney Triffett Harcourts West Coast

3

Wendy Squibb Harcourts Devonport

PROPERTY MANAGER EXCELLENCE 1

Dearne Warren Harcourts Northern Midlands

1

Heidi Howe Harcourts St Helens

2

Amy Rawston Harcourts Burnie

2

Nick Hay Harcourts Northern Midlands

3

Rachael Parker Harcourts East Tamar

3

Damien Hollingsworth Harcourts Signature Northern Suburbs

PROPERTY MANAGEMENT POD

1

Harcourts St Helens

2

Harcourts Launceston

3

Harcourts Northern Midlands

OFFICE ADMINISTRATOR Doreen Jones Harcourts St Helens

1

POD Team Huon Valley Harcourts Huon Valley

2

POD Kirsten Slater Harcourts Launceston

3

POD Amanda Brooks Harcourts Hobart

PROPERTY MANAGEMENT OFFICE ORGANIC GROWTH 1

Harcourts Northern Midlands

2

Harcourts Devonport

3

Harcourts Hobart

RISING STAR Chelsea Black Harcourts Northern Midlands

1

Neil Hawkins Harcourts Launceston

REFERRING OFFICE FOR MORTGAGE EXPRESS

CLIENT EXPERIENCE INDIVIDUAL

CLIENT EXPERIENCE OFFICE

REFERRING SALES CONSULTANT FOR MORTGAGE EXPRESS

PROPERTY MANAGEMENT OFFICE ACHIEVEMENT AWARDS

1

Harcourts Launceston

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (VALUE) Michael Baldini

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (UNITS) Michael Baldini

NAI HARCOURTS SALES CONSULTANT 1

Nick Oliver NAI Harcourts North

NUTRIEN HARCOURTS SALES CONSULTANT 1

Tony Maguire Nutrien Harcourts Tasmania

2

Michael Warren Nutrien Harcourts Tasmania

3

Andrew Fisher Nutrien Harcourts Tasmania

BRONZE FOUNDATION AWARD

Harcourts Huon Valley

Harcourts Huon Valley

Harcourts Northern Midlands Harcourts Hobart

PROPERTY MANAGEMENT INDIVIDUAL LISTING

Harcourts West Coast

1

Shania Whitehouse Harcourts Burnie

Harcourts East Tamar

Klaire Porter Harcourts Launceston

Harcourts Kingborough

2 3

Chelsea Black Harcourts Northern Midlands

Harcourts Ulverstone & Penguin

SILVER

1

Harcourts Signature Rosny

2

Harcourts Launceston

3

Harcourts Burnie

42 INSIDE Harcourts

1

Harcourts Huon Valley

2

Harcourts Devonport

3

Harcourts Northern Midlands

SALES CONSULTANT FOR UNITS 1

Heidi Howe – Harcourts St Helens

2

Andrew Michieletto Harcourts East Tamar

3

Mark Brudenell Harcourts Signature Northern Suburbs

Harcourts Devonport GOLD

PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE

OFFICES FOR REVENUE PER SALES CONSULTANT

Harcourts Burnie PLATNIUM Harcourts Launceston TITANIUM Harcourts Signature Rosny

TOP OFFICES FOR REVENUE 1

Nutrien Harcourts Tasmania

2

Harcourts Signature Rosny

3

Harcourts Signature Northern Suburbs

4

Harcourts Hobart

5

Harcourts Burnie

IN AWARDS TASMANIA | Awards Results Q2 – July to September 2021 TOP 5 SALES CONSULTANTS

OFFICE ACHIEVEMENT AWARDS

Harcourts Burnie

1

Tony Maguire Nutrien Harcourts Tasmania

BRONZE

Harcourts Huon Valley

2

Heidi Howe Harcourts St Helens

Harcourts West Tamar

Harcourts Launceston

SILVER

Harcourts Devonport

3

Andrew Michieletto Harcourts East Tamar

Harcourts Signature New Town

Harcourts St Helens

Wendy Squibb Harcourts Devonport

Harcourts Kingborough

Harcourts Ulverstone

4

Harcourts Northern Midlands

PLATINUM

5

Jerome Thiessen Harcourts Signature Rosny

GOLD

Nutrien Harcourts Tasmania

Harcourts Signature Northern Suburbs

Harcourts Signature Rosny

Harcourts Hobart

2021 REIT ANNUAL AWARDS

e c n e ll e c x E e c e c n e n l e l l e l c e c x x E lE e e c c n n e e l l l e e c c x x E lenxcceellence ExcelE E

2021 REIT Annual 2021 REITAwards Annual Awards FOR forREIT forREITAwards 2021 2021 Annual Annual Awards 2021 REIT 2021 Annual REITAwards Annual Awards for for for for

CONNALL CASSIDYCONNALL CASSIDY JEREMY WILKINSON JEREMY JEREMYWILKINSON WILKINSON CONNALL CASSIDY Harcourts arcourts Launceston Harcourts Launceston Harcourts Launceston Launceston Harcourts Launceston Harcourts Launceston Auctioneer Award tial Salesperson of theSalesperson Year Residential Senior Auctioneer Award Senior Auctioneer Award Residential of the Senior Year CONNALL CASSIDY CONNALL CASSIDY JEREMY WILKINSON JEREMY WILKINSON

1

2

Salesperson of the Year

Harcourts arcourtsWILKINSON Launceston Harcourts Launceston Harcourts CONNALLLaunceston CASSIDY CONNALLLaunceston CASSIDY JEREMY JEREMY WILKINSON Auctioneer Senior Award Auctioneer Award tial Salesperson Residential of theSalesperson YearLaunceston of the Senior Year Harcourts Launceston Harcourts Launceston Harcourts Launceston Harcourts

Senior AuctioneerSenior AwardAuctioneer Award ntial Salesperson Residential of theSalesperson Year of the Year

HANNA GRAHAM HANNA GRAHAM HARCOURTS HUON VALLEY HARCOURTS HUON VALLEY Harcourts Launceston Agency of Harcourts LauncestonMedium Residential Medium Residential Agency of Achievement Award the HUON Year HANNA GRAHAM HARCOURTS HUONHARCOURTS VALLEY Achievement Award HARCOURTS Year VALLEY HANNA GRAHAM HANNA GRAHAM VALLEY the HUON Harcourts Launceston

Medium Residential

Harcourts Harcourts LauncestonMedium Residential Agency Residential of HUONAgency HANNA Launceston GRAHAM HANNA GRAHAM HARCOURTS HARCOURTS VALLEY VALLEYof Agency ofHUON theMedium Year Achievement Award Achievement Award Achievement Award the Year the Year Harcourts Launceston Harcourts LauncestonMedium Residential Medium Agency Residential of Agency of

Achievement Award Achievement Award

the Year

the Year

RCOURTS HUON VALLEY HARCOURTS HUON VALLEY MAUREEN LACEY MAUREEN LACEY Harcourts East Tamar Harcourts East Tamar Innovation AwardInnovation Award Operational Leadership Award Operational Leadership MAUREEN LACEY MAUREEN LACEY Award RCOURTS HUON HARCOURTS VALLEY HUON VALLEY Harcourts East Tamar Harcourts East Tamar MAUREEN LACEY MAUREEN LACEY Innovation Award Innovation Award RCOURTS HUON HARCOURTS VALLEY HUON VALLEY HARCOURTS HUON VALLEY MAUREEN LACEY Operational Leadership Operational Award Leadership Award Innovation Award Harcourts East Tamar Harcourts East Tamar Harcourts East Tamar Innovation AwardInnovation Award

3

4

5

6

Operational Operational Leadership Operational AwardLeadership Award Leadership Award

1. Key note speaker Ian Chesterman, Chef de Mission of the Australian Olympic Team to Tokyo | 2. Chelsea Black, Rising Star of the quarter | 3. Nick Oliver NAI No1 of the quarter | 4. Wendy Squibb, Heidi Howe and Tony Maguire | 5. Gold certificates | 6. Property Management bronze certificates

INSIDE Harcourts 43

IN AWARDS NSW/ACT | Awards Results Q2 – July to September 2021 TOP AUCTION OFFICE

PROPERTY MANAGEMENT OFFICE GROWTH

NAI HARCOURTS SALES CONSULTANT

1

Harcourts Unlimited

1

Harcourts Newcastle

1

2

Harcourts Hills Living

2

Harcourts Unlimited

3

Harcourts Newcastle

3

Harcourts Cabramatta

Jack Thomas NAIH Tenterfield

OFFICES FOR REVENUE PER SALES CONSULTANT

TOP AUCTION LISTER

PROPERTY MANAGER EXCELLENCE

1

Nutrien Harcourts Wagga Wagga

1

Shiv Nair Harcourts Hills Living

1

Elle Lentini Harcourts Byrnes Marsh Shaw

2

Harcourts Rouse Hill

2

Andrew Chrysanthou – Harcourts Unlimited

2

Jason Thong Le Harcourts Cabramatta

3

Nutrien Harcourts Glen Innes

3

Robert Cavallaro Nutrien Harcourts Griffith

3

Jeremy Healey Harcourts Ulladulla

TOP EXCLUSIVE LISTER

INDIVIDUAL PROPERTY MANAGEMENT LISTING

1

Garth Makowski Harcourts The Property People Campbelltown

1

2

Desiree Levingston Harcourts The Rocks

2

Maryann Zammit Harcourts Unlimited

3

Michael Garside Harcourts Dapto

3

Jason Thong Le Harcourts Cabramatta

Laura Makowski Harcourts The Property People Campbelltown

CLIENT EXPERIENCE INDIVIDUAL

PROPERTY MANAGEMENT POD

1

1

Harcourts Dapto POD 1

2

Harcourts Carlingford POD 1

3

Harcourts Northern Rivers POD 1

Michael Garside Harcourts Dapto

2

Joel Soldado Harcourts Newcastle

3

Jemma Roach Harcourts Ulladulla

CLIENT EXPERIENCE OFFICE 1

Harcourts Dapto

2

Harcourts Greater Port Macquarie

3

Harcourts Southern Highlands

1

Harcourts The Property People Campbelltown

2

Harcourts Byrnes Marsh Shaw

3

Harcourts Carlingford

PROPERTY MANAGEMENT OFFICE ACHIEVEMENT AWARDS BRONZE Harcourts Prime Residential Harcourts Shellharbour City / Albion Park Harcourts Ulladulla

Harcourts Northern Rivers SILVER Harcourts Dapto Harcourts Greater Port Macquarie & The Rocks Harcourts Unlimited GOLD

PROPERTY MANAGEMENT OFFICE EXCELLENCE 1

Harcourts Dapto

2

Harcourts Unlimited

3

Harcourts Carlingford

Harcourts Carlingford PLATNIUM Harcourts Byrnes Marsh Shaw TITANIUM Harcourts The Property People Campbelltown

44 INSIDE Harcourts

1

Andrew Chrysanthou Harcourts Unlimited

2

Garth Makowski Harcourts The Property People Campbelltown

3

Robert Cavallaro Nutrien Harcourts Griffith

RURAL SALES CONSULTANT 1

David G Russell Nutrien Harcourts Cobar

2

Sally Douglas Nutrien Harcourts Wagga Wagga

3

Jim Ritchie Nutrien Harcourts Glen Innes

OFFICE ACHIEVEMENT AWARDS

Harcourts Your Place PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE

SALES CONSULTANT FOR UNITS

BRONZE Harcourts Dapto Nutrien Harcourts Griffith SILVER Harcourts Shellharbour City / Albion Park Nutrien Harcourts Wagga Wagga Harcourts Adlington Harcourts Byrnes Marsh Shaw Nutrien Harcourts Scone Nutrien Harcourts Glen Innes Harcourts Belconnen Harcourts Northern Rivers GOLD Harcourts Southern Highlands Nutrien Harcourts Cobar Harcourts Your Place

IN AWARDS NSW/ACT | Awards Results Q2 – July to September 2021 PLATINUM

4

Harcourts Hills Living

Harcourts Rouse Hill

5

Harcourts Rouse Hill

Harcourts Hills Living Harcourts The Property People Campbelltown

TOP 10 SALES CONSULTANTS

TITANIUM

1

Andrew Chrysanthou – Titanium Harcourts Unlimited

2

David G Russell – Titanium Nutrien Harcourts Cobar

3

Sally Douglas – Titanium Nutrien Harcourts Wagga Wagga

4

Shiv Nair – Titanium Harcourts Hills Living

Harcourts Newcastle Harcourts Unlimited

TOP OFFICES FOR REVENUE 1

Harcourts Newcastle

2

Harcourts Unlimited

3

Harcourts The Property People

5

Garth Makowski – Titanium Harcourts The Property People Campbelltown

6

Jim Ritchie – Titanium Nutrien Harcourts Glen Innes

7

Peter Shaw – Titanium Harcourts Byrnes Marsh Shaw

8

Shad McMillian – Titanium Harcourts Rouse Hill

9

Sam Tsiaousis – Titanium Harcourts Newcastle

10 Robert Cavallaro – Titanium Nutrien Harcourts Griffith

WESTERN AUSTRALIA | Awards Results Q2 – July to September 2021 TOP SALES CONSULTANT 1

Eric Hartanto Harcourts Applecross

2

Alison Hobbs Harcourts Mandurah

3

Nola Tully Harcourts Elite Agents

TOP COMMERCIAL SALES CONSULTANT 1

Marco Celenza NAI Harcourts Metro

2

Paul Sherlock NAI Harcourts Metro

3

Tony Romano NAI Harcourts Metro

TOP OFFICE GROSS REVENUE 1

Harcourts Mandurah Gross Revenue

2

Harcourts Alliance Gross Revenue

3

Harcourts Applecross Gross Revenue

PROPERTY MANAGEMENT TEAM (REVENUE) 1

Harcourts Alliance Office for Revenue

2

Harcourts Mandurah Office for Revenue

3

Harcourts Busselton Office for Revenue

PROPERTY MANAGER FOR EXCELLENCE 1

Charlie Lewis Harcourts Alliance

2

Tyla Dyer Harcourts City Central

3

Kira Halvorson Harcourts Alliance

ADMINISTRATOR Leonie Oosterhuis Harcourts Initiative

CLIENT EXPERIENCE OFFICE Harcourts Blue

CLIENT EXPERIENCE INDIVIDUAL Michael Goodwin Harcourts Mandurah

RISING STAR Steve Hunter Harcourts Bridgetown

ERIC HARTANTO, HARCOURTS APPLECROSS $1B HIGH ACHIEVEMENT PIN Eric was awarded his $1B High Achievement pin. Eric is the first sales consultant to be awarded this level in Australia. He has also earned every dollar with Roy Weston/Harcourts.

CONGRATULATIONS! Eric being presented his pin by Jenni Wood, HWA Academy Trainer.

INSIDE Harcourts 45

IN AWARDS SOUTH AFRICA | Awards Results Q2 – July to September 2021

1

2

TOP 20 AGENTS (COMMISSION)

TOP 10 OFFICES (COMMISSION)

1

Morné Willemse Harcourts Dunn (Northern Suburbs)

1

Harcourts Dunn (Northern Suburbs)

2

Michael Pashley Harcourts Platinum

2

Harcourts Platinum

3

Harcourts Rhino

3

Maureen Nel Harcourts Winelands

4

Harcourts Winelands

5

Harcourts Upper Highway

4

Vanessa Cook Harcourts Upper Highway

6

Harcourts Maritz

5

Tim Upton Harcourts Dunn (Northern Suburbs)

7

Harcourts Mercantile

8

Harcourts Rustenburg Sales

6

Tharina Maritz Harcourts Platinum

9

Harcourts 4Ways

7

Ryan Kourie Harcourts Rhino

8

Justin Nebrigic Harcourts Blue

9

Tiffiny Hancock Harcourts Ambers

10 Walda Bok Harcourts Dunn (Northern Suburbs) 11 Willie Nel Harcourts Hartenbos 12 Bernadette Dobie Harcourts Winelands 13 Claire Shelver Harcourts 4Ways 14 Edzard Barnard Harcourts House of Real Estate 15 Linda Meiring Harcourts Capital

3

16 Nicholas Kempen Harcourts Kempen 17 Nicoline Grobler Harcourts Vaaldam

TOP 5 BUSINESS OWNERS (COMMISSION) 1

Morne Willemse and Denis Dunn Harcourts Dunn

2

Louis Barbosa Harcourts Rhino/Rand

3

Steve Caradoc-Davies Harcourts Platinum

4

Azelle and Hartwieg du Rand Legacy Inc

5

Mario Grobler Tergro Group of Companies

TOP 3 OFFICES (UNITS) 1

Harcourts Dunn

2

Harcourts Mercantile

3

Harcourts Rhino

TOP 3 AGENTS (UNITS)

18 Tarryn Petzer Harcourts Kempen

1

Morne Willemse

19 Lizette Greyling Harcourts Rhino

2

Audrey Vorster

3

Nozuko Zitoti

20 Lydia van der Merwe Harcourts Blue

4

10 Harcourts Port Alfred

1. Morné Willemse, Harcourts Dunn (Northern Suburbs) 2. Michael Pashley , Harcourts Platinum 3. Maureen Nel , Harcourts Winelands 4. Vanessa Cook, Harcourts Upper Highway

TOP 3 OFFICES BASED ON RENTAL INCOME 1

Harcourts Dunn Rentals

2

Harcourts Platinum

3

Harcourts Rustenburg Rentals

FIJI | Awards Results Q2 – July to September 2021 TOP 5 TOTAL EARNINGS 1

Jasmindar Singh Suva

46 INSIDE Harcourts

2

Samantha Morton Suva

4

Paula Benn Nadi

3

Falvic Antonio Suva

5

Kevin Yuen Suva

IN AWARDS NORTH AMERICA | Awards Results Q2 – July to September 2021 ACHIEVEMENT AWARDS - OFFICES

TOP OFFICE FOR AUCTION GROSS REVENUE

BRONZE

Harcourts Prime Properties Monarch Beach

Harcourts Integrity Team Real Estate Services

5

Hodges Team - Titanium Reno

6

Nancy Kelly - Titanium Harcourts Real Estate Network Group

SILVER

OFFICE ADMINISTRATOR

7

Harcourts Signature Properties

Meagan Garcia Harcourts Beverly Hills

Carol Tobey - Titanium Harcourts The Garner Group

8

Bob Sisul - Titanium Harcourts Real Estate Network Group

9

Drew Teicheira - Platinum Mariners Mile

GOLD Harcourts Pinnacle Harcourts West Real Estate Harcourts Vanguard

RISING STAR Vasili Michael Vangelos Harcourts Prime Monarch Beach

PLATINUM Harcourts Beverly Hills Harcourts Prime Properties - Reno Harcourts Prime Properties - Newport Beach Harcourts Hunter Mason Harcourts Prime Properties - Mariners Mile

TOP OFFICE – TOTAL GROSS REVENUE PER SALES CONSULTANT 1

Harcourts Real Estate Network Group

2

Harcourts The Garner Group

3

Harcourts Prime Properites Monarch Beach

Harcourts Desert Homes

10 Glen Coutinho - Platinum Harcourts Beverly Hills 11 Jennifer Wu & Ralph Bane - Platinum Harcourts Pinnacle 12 Alex Duk & Deanna D'Egidio - Platinum Harcourts Beverly Hills 13 Victoria Wriglesworth - Platinum Harcourts Real Estate Network Group 14 Greg Jackson - Platinum Carlsbad 15 Lisa Wexhler - Platinum Carlsbad

Harcourts Canada

TOP OFFICE – TOTAL GROSS REVENUE

Harcourts Prime Properties - Studio City

1

Harcourts Prime Properites Monarch Beach

16 Rob Davis - Platinum Harcourts The Garner Group

Harcourts Elite

2

Harcourts The Garner Group

TITANIUM

3

Harcourts Real Estate Network Group

17 Brennan Rose - Platinum Mariners Mile

Harcourts Prime Properties - Aliso Viejo

18 Theo Birkner - Platinum Harcourts Canada

Harcourts Prime Properties - San Diego TOP LISTING AGENT AUCTION AWARDS

1

TOP SALES CONSULTANT FOR LISTED AUCTIONS

Hodges Team Harcourts Prime Properties Reno

2

Rachael Ashely Monarch Beach

Jennifer Maben Harcourts Real Estate Network Group

3

Bob Sisul Harcourts Real Estate Network Group

TOP SALES CONSULTANT FOR CLOSED AUCTIONS Westley Williams Newport Beach

TOP SALES CONSULTANT FOR AUCTION GROSS REVENUE

1

Hodges Team Harcourts Prime Properties Reno

2

Jennifer Maben Harcourts Real Estate Network Group

3

Shelley Griffin Harcourts The Garner Group

TOP 20 SALES CONSULTANTS

TOP OFFICE FOR LISTED AUCTIONS

1

Shelley Griffin - Titanium Harcourts The Garner Group

2

Westley Williams - Titanium Newport Beach

3

Justin Green & Chad Widtfeldt - Titanium Monarch Beach

4

Jennifer Maben - Titanium Harcourts Real Estate Network Group

TOP OFFICE FOR CLOSED AUCTIONS

20 John McClung - Platinum Harcourts Real Estate Network Group

TOP SALES CONSULTANT – SALES (UNITS)

Westley Williams Newport Beach

Harcourts Prime Properties Monarch Beach

19 Scott Palermo & James Sanak - Platinum Harcourts Desert Homes

Harcourts Prime Properties Monarch Beach

INSIDE Harcourts 47

HARCOURTS INTERNATIONAL Est. 1888

Facts Our network sold over $50B worth of property last year!

That’s $5M of residential, rural & commercial property sold every hour.

EVERY MINS

8 We have 908 offices across 10 countries, with more than 6,800 sales consultants.

“I would consider Harcourts”

Including more than 14,000 auctions.

We have 96,891 properties under Harcourts management, worth $58.1B.

80% 85%

“I’m aware of Harcourts”

A tenant moves into a Harcourts managed property every...

Harcourts brand awareness and consideration levels globally rocket your business.

3

0-

100

-10 0

0 - 30

5

MINS

...and stays for an average of 36 months!

Our average agent rating is 4.7 out of 5 stars with a 64% rate of repeat business within our client base.

-0

...someone buys a property with Harcourts.

Our financial service partners helped 8197 clients, settling $3.6B+ in home loans.

Harcourts scored a 70.0 Net Promoter Score (NPS)*.

70 is world class!

The Harcourts Academy provides 1200+ highly valued learning opportunities to our network.

RAISED

Our awards and recognition program includes 63 events, with 100+ awards across 9 major categories.

The Harcourts Foundation has raised over $6.9m for our communities. Supporting 1078 charities.

Our new technology suite saves our network 10,000+ hours per month.

Based on Harcourts network figures from 2021. All values expressed in New Zealand dollars. *Overall NPS for client satisfaction (buyers and sellers) based on responses to the Harcourts CX Survey recorded 01/04/20 - 31/03/21.