Deputy City Manager: Mike Mathews IT Director: Jeff Bechtel
Information Technology
The IT department consists of four personnel who are responsible for all technology throughout the city across 32 locations. We have 35 physical/virtual servers, over 400 work stations and mobile units, for over 600 end users. We also have several AV systems through the city. The IT team is on call 24 hours a day to assist our public safety when needed. We have worked over 130 hours of callbacks and after hours work. The IT department has successfully started and completed several projects throughout the year.
• Work Orders: Over 2,800 documented help
tickets were completed as compared to around 2400 last year. We have completed the first full year with our new work order system. This system is an integrated IT tool that does more than handle work orders, it also pushes out patches, keeps track of all assets and work performed on those assets. It will also allow for advanced reporting on work performed as well as information on assets.
• VMWare: We are now fully license with
VMware for our virtual environment. We are running a licensed cluster providing HA and several other features. We are also in the process of implementing some VDI for future use. Along with that we also running a licensed version Veeam which is a backup and replication software. This software provides backup of both physical servers/workstation and virtual servers. We are looking into off-site(cloud) storage with time gap backups to help protect our files in case of network breach.
29
• Windows 10: We continue to upgrade all
600+ workstations/laptops with windows 10. With an EOL on windows 7, we will continue this process until we have upgraded all workstation/laptops.
• Electronic Water Meters: we are still
• Phone System: We have completed the
• Tyler: IT has been working on the implementation of the city’s new software system. Tyler offers many suites within the software which will enhance the way the city does business. We are replacing our HTE system that was implemented back in 1991. The software includes many suites and is far more advanced than software we currently use.
working on the implementation of the new electronic water meters. This includes multiple workstations and a server to help with the automation process. We will also help with interface between Itron and now Tyler. work on the citywide phone system. We have installed 4 virtual servers on 2 exsi hosts allowing for HA(high availability), Also we are working on sd-wan to give redundancy for phone system. This project has saved the city over four thousand dollars a month.
