City of Roswell Annual Report 2019

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content Executive Summary Central Control City Attorney City Auditor City Clerk Community Development Consolidated Dispatch Emergency Management Engineering Department Facilities & Maintenance Finance Department Fleet Management Human Resources Information Technology Municipal Court Parks Pecos Trails Transit Public Affairs Recreation Roswell Fire Department Roswell Air Center Roswell Museum & Art Center Roswell Police Department Roswell Public Library Safety & Risk Management Solid Waste Special Electronics Spring River Zoo Street Department Waste Water Treatment Plant

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City Manager: Joe Neeb

Executive Summary

Dear Friends: It is my honor to serve as City Manager for the City of Roswell and to lead a team of dedicated and talented employees, working to implement the vision and policy direction of the Mayor and City Council.

Looking back on calendar year 2019, much has been accomplished, as highlighted in this annual report. Without a doubt, the most significant events involved major projects that have been years in preparation and construction were completed in 2019. Early in the year, the renovation of the Convention Center reopened with a renewed interest of attracting events and conferences to the community. The much needed Recreation and Aquatics Center opened mid-year and will be enjoyed by the community for generations.

The City Council looked for additional ways to incorporate input into their decision making process. A Spring River Park and Zoo taskforce spent a major part of the year reviewing and considering departmental operations and ways to implement its master plan. The Roswell Air Center remains a major asset with relation to the City’s future economic growth. The City Council implemented the Airport Commission, a citizen advisory board to assist and provide direction of the asset.

Along with these operational and organizational efforts, the City consolidated its projects into one comprehensive list. This list will assist the City with focusing its attention and assure that adequate resources are provided for those things that move the City forward.

The City partnered with the Roswell/Chaves County Economic Development Council to complete a Retail Trade Study. On of the primary sections of this report identified opportunities for growth in various industries allowing the City and the RCCEDC to target complimentary business attraction. This study will remain important for the near future as we work to increase our economic development portfolio.

Organizationally, Mike Mathews achieved the role of Deputy City Manager. His tireless commitment to service for the Roswell community is to be commended. Mike is an example of the commitment we hope every employee has for the City. Finding quality professional employees to fill the ranks has remained challenging. The City implemented a robust internship program that provides internships for every department within the City.

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Executive Summary

City Manager: Joe Neeb

On-going adjustments within the departmental structure of the Spring River Park and Zoo, Roswell Animal Services, 911 Joint Dispatch and Recreation have resulted in a more proactive approach for those services.

The City of Roswell is more than its parts and must be active in advancing the success of the region and the State. Many department heads are supported and have taken on roles of leadership within outside organizations, their disciplines and industry associations. Through service, Roswell benefits form this involvement. Personally, as the Roswell City Manager, I participated in Leadership Roswell, serve on the Board of Trustees for the Self Insured Pool, legislative committees of the New Mexico Municipal League and as the New Mexico City Manager Association President.

The City continued its efforts in community outreach and communication by hosting a multitude of citizen forums. Along with open dialogue sessions, the City provided topical forums to collaborate with its citizens on many important topics. Discussions were held on departments associated with Public Safety and Recreation along with a summit to discuss challenges and opportunities with Housing.

This year was not without sadness. In June 2019, a fireworks explosion severely injured 2 firefighters and resulted in the death of Fire Department Apparatus Operator, Jeff Stroble.

This tragedy is a reminder that nothing can be taken for granted, we must be ever vigilant of the world around us and must strive to protect those who chose to protect the community.

Jeff was a fighter and understood the risks associated with public safety. His story shows truly the commitment of sacrifice and dedication of service.

For these and many other reasons, we can look forward to 2020 with renewed optimism.

There will be challenges of course, but Roswell will continue to prosper with the guidance of the City Council, the dedicated professional staff and the involvement of an informed and engaged community.

Respectfully, Joseph W. Neeb, ICMA-CM, CEcD Roswell City Manager

Director of Administrative Services: Juan Fuentes Central Control Superintendent: Roger Buckley

Water Production We produced 4,101,443,000 gallons of water in 2019, the chart below shows the past 5 years of water production.

Additional Parking We added some additional parking to Central Control for the additional personnel associated with the smart water meter project. The cost for the additional parking was $59,000.

Central Control Remodel We had to do some remodeling at Central Control to accommodate the additional personnel associated with the smart water meter project. This picture to the right is of our new conference room. The total cost of the remodel was $75,000.

Central Control

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City Attorney

City Manager: Joe Neeb City Attorney: Aaron Holloman

For 2019, the Legal Department continued to strive towards managing a broad range of issues while maintaining the flexibility to be responsive to the needs that arose. As advisors to department heads, administration, and councilors and board members of the City, the Legal Department divides its time in a variety of areas. In addition to the numerous requests for research and advice, the Legal Department’s activities can be broadly divided into the following categories.

Litigation Throughout the course of the year, the Legal Department assisted law enforcement by prosecuting approximately 40 municipal criminal offenses in municipal, magistrate, and district court (this excludes competency cases, the process for handling changed significantly in 2019 and affected the number of cases the attorneys were required to enter appearances on) and 10 cases in front of the Court of Appeals.

The legal Department, in continuing its goal of 2018, to assist Police Officers with legal matters has spent approximately 180 hours officed at the Police Department.

On the civil side, the City pursued recovery of funds by seeking to foreclose on 5 separate significant property liens. Additionally, the City Attorney and Deputy City Attorney represented the City in administrative proceedings including complaints from the Attorney General’s Office (5), the Office of the State Auditor (2), the Department of Education (1), and from Department of Work Force Solutions/Equal Opportunity Commission (3). Finally, the City Attorney represents the City on appeals of condemnation actions before the City Council resulting in one significant matter being heard before the City Council.

Legislative As legal advisors to the governing body in its legislative capacity, the Legal Department assisted in the creation of new law in the form of 8 separate ordinances, including one complete rewrite of a chapter of the Roswell City Code, and assisted in the establishment of policy in the form of 15 resolutions which required significant legal research or input. In terms of legislative financial and economic growth activity, the Legal Department was also able to assist in the wrap up of one Industrial Revenue Bond and the reissuance of a second.

Contracts The Legal Department drafted, negotiated, and contributed the creation of 69 separate agreements for the City, not including the total number of agreements that were reviewed for legal compliance.

Employment Additionally, the Legal Department helped negotiate and finalize two separate union agreements including the creation of a brandnew collective bargaining agreement. Finally, the City Attorney’s office has overseen the investigation of 5 separate internal complaints within the City.

Director of Administrative Services: Juan Fuentes City Auditor: Steven Martinez

As a continuation of conducting internal departmental audits, on October 7, 2019, the City hired a new Internal City Auditor. As part of City administration, the City Auditor conducts performance reviews of city department operations, reviewing policies and procedures, evaluating staffing levels, and recommending improvements to help the departments and their employees better serve the public and work effectively with each other. Part of the audit process includes interviews with management, staff, and researching other comparable municipalities for structure, policies and operations.

City Auditor

Starting in October 2019, the City Auditor began an internal audit of the Solid Waste Department of which the schedule for completion is January 2020. In addition, a review of golf course financial practices was performed during December 2019 and is scheduled for completion in January of 2020. Following Solid Waste, the departments scheduled for internal audit review are the Roswell Regional Air Center and the Recreation Department. In addition to internal audits, the City Auditor serves as a resource for management and staff to assist on special projects and help resolve internal issues.

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City Clerk

City Manager: Joe Neeb City Clerk: Sharon Coll

Brief Fact of the Municipal Clerk The Municipal Clerk is the oldest of public servants in local government, along with the tax collector.

The profession traces back before Biblical times. The Modern Hebrew translation of Town Clerk is “Mazkir Ha’ir,” which means city or town “Reminder.” The early keepers of archives were often called “Remembrancers.” Before writing came into use, their memory served as the public record.

Role of the City Clerk’s Office The role of the City Clerk is varied and essential at the local government level. The City Clerk’s Office oversees the local election process, maintains public records, attends and takes the minutes of City Council meetings. The City Clerk prepares the budget for the Clerk’s Office and the local election and ensures the publication of legal notices for liquor licenses and public hearings, to name a few of the tasks.

While a city clerk’s day-to-day duties and responsibilities are determined by where they work and the happenings of that particular day, there are many core tasks associated with the role. Below are a few of the core tasks.

Public Records and Inspection of Public Records Act Requests (IPRA) The City Clerk is considered the Primary Records Custodian for the City of Roswell. From updating public information to handling Inspection of Public Records Act requests (IPRA’s), the Office of the City Clerk is tasked with managing public records. We must update information about any new legislation and manage agreements, contracts, deeds, public complaints, compliments, resolutions, ordinances, and liquor licenses.

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City Council Meetings The City Clerk and Deputy City Clerk attend city council meetings. They record minutes for public meetings, create and distribute meeting agendas, and furnish information about meetings to the public. The attendance of council meetings requires that the City Clerk and Deputy Clerk work during the evening one time per month (between three and six hours per meeting). The attendance of the Mayor and each City Councilor, including each vote, are tracked.

Liquor Licenses The Office of the City Clerk reviews applications, advertise for public hearings, and issues City liquor licenses upon approval of the Governing Body and Celebration Permits. Below are the stats for 2019.

Municipal Election The City Clerk manages the local election processes. They make sure local standards are met at the polls, maintain and operate election equipment, prepare ballots, publicize election information, and record election results. They also reinforce campaign finance regulations.

Below are the positions for the Municipal Officers Election (MOE) on March 3, 2020, and there will be one bond question on the ballot.

• • • • • •

One Municipal Judge for one (1) four (4) year term.

One Councilor from Ward 1 for one (1) four (4) year term.

One Councilor from Ward 2 for one (1) four (4) year term.

One Councilor from Ward 3 for one (1) four (4) year term.

One Councilor from Ward 4 for one (1) four (4) year term.

One Councilor from Ward 5 for one (1) four (4) year term.

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City Clerk

City Manager: Joe Neeb City Clerk: Sharon Coll

Resolutions and Ordinances The Office of the City Clerk assigns the numbers to the resolutions and ordinances that are presented to the City Council for approval. Below are the statistics of resolutions and ordinances for 2019.

In 2020, the City of Roswell resolutions and ordinances will be posted on the website for public view.

Contracts, agreements, MOU’s, MOA’s, leases, etc.

Contracts, agreements, MOU’s, MOA’s, leases, etc. are assigned numbers by the City Clerk’s office and scanned to the network. We continue to strive to acquire original or copies of all contracts, agreements, MOU’s, MOA’s, leases, within the City of Roswell departments. Below are the statistics for 2019 for contracts etc. received.

Deputy City Manager: Mike Mathews Community Development Director: Bill Morris

Community Development

Meetings Attended for 2019 Planning & Zoning Commission Cases Presented (Total) P&Z Regular Meetings P&Z Workshops ETZ (Staff attends monthly Extra-Territorial Commission Meetings) Parks & Recreation Meetings MainStreet Roswell Meetings Customer Service Log (office visits, phone calls, site visits)

Permits Issued Requiring Zoning Review for 2019 Additions, Remodels & Repairs Address Assignments Alley Cuts Business Licenses – Total Carports Commercial Additions & Remodels Curb, Sidewalk, Drivepad Fence Permits Garages New Homes & Mobile Homes Pools Porches & Patios Signs and Outdoor Lighting Site Plans (Commercial Primarily) Storage Sheds and Small Accessory Structures Zoning Verification Letters

Number 31 10 5 12 3 8 2,567

Number 45 86 82 203 27 36 40 161 7 51 5 36 56 12 79 33

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Community Development

Deputy City Manager: Mike Mathews Community Development Director: Bill Morris

Code Enforcement Division: Clean and Safe Program: Code Enforcement demolished 23 dilapidated structures in 2019. Private participants of the Clean & Safe program removed 25 additional structures for a total of 48 for the year. Over 250 units have been demolished since the inception of the program. The demolition of the Cahoon Pool has also been completed.

Code Violations: Once again, Code Enforcement officers addressed over 7,400 nuisance violations in 2019 and brought 379 criminal court cases into compliance.

Code Enforcement Actions for 2018 and 2019 Notices Mailed Voluntary Compliance No. of Cases Filed No. Cases Dismissed Resolution Cleaned by City Weeds Inoperable Vehicles Litter Unsanitary Premises Signs Zoning Obstructions Public Nuisances Dead or dangerous trees removed from city right of way Garage Sales

2018 7,424 3,878 254 35 389 314 4,694 488 737 799 169 29 104 273 50 131

2019 7,471 4,309 174 21 379 340 4,616 505 570 769 216 45 99 586 54 61

Business Licenses: Business license clerk issued almost 2,300 licenses in 2019, as shown below.

Code Enforcement also respond to unpermitted business complaints.

BUSINESS LICENSES FOR 2018 AND 2019

2018

2019

Total Licenses Issued

2,191

2,295

Renewed Licenses

1,766

1,802

New Licenses

267

278

Temporary Permits Issued

158

215

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Community Enhancement: Community enhancement utilized over 10,000 court ordered man hours in 2019 to the great benefit of our community. Our Graffiti tech. responded to 300 graffiti complaints along with removing found or unreported vandalism.

Community Enhancement Activities for 2018 and 2019 Total Man Hours Graffiti Complaints

2018

2019

14,050

10,000

280

300

“Clean & Safe� Program (252 Removals, Public & Private, 14 Pending)

Graffiti Removal

Enforcing Ordinance Violations (8,000 +/- Notices Sent)

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Consolidated Dispatch

Deputy City Manager: Mike Mathews Dispatch Director: Teri Best

All 9-1-1 calls made within the geographic boundaries of Chaves County, New Mexico are routed to the Pecos Valley Regional Communications Center (PVRCC). PVRCC serves as the county’s Public Safety Answering Point (PSAP) to include the City of Roswell. Pecos Valley Regional’s public safety telecommunicators are on duty in the center 24 hours a day, 7 days a week.

The call takers are responsible for receiving and processing 9-1-1 calls from 9 emergency lines and assisting the public and responders by answering 4 administrative lines. After hours, the center is the sole source of administrative information for the City of Roswell and the Chaves County Sheriff’s department.

In 2019, PVRCC received 5,042 calls from 9-1-1 Landlines (hardwire phones), 696 calls to 9-1-1 from Voice over Internet Protocols (VOIP), and 42,705 emergency calls from wireless phones (cellular devices). Administrative calls facilitated by the center totaled 123,897.

The Pecos Valley Regional dispatchers monitor and facilitate radio traffic on 17 frequencies, dispatching appropriate resources, updating call information, and keeping detailed accounts of incidents to enable accurate reports for the agencies served. This past year PVRCC processed 66,380 computer-aided dispatch incidents (CAD) for the Roswell Police Department, 20,252 for the Chaves County Sheriff’s Department, and 3,578 for other law enforcement agencies in the county to include Dexter, Hagerman, and Lake Arthur Police Departments.

Fire Service Agencies include the City of Roswell, Berrendo, Dexter, District 8, Dunken, East Grand Plains, Hagerman, Lake Arthur, Midway, Penasco, Rio Felix, and Sierra. PVRCC recorded 9,421 reports in CAD for the Roswell Fire Department and 4,860 incidents for the various county fire departments.

Emergency Medical Service occurrences totaled 8,285.

PVRCC monitors the alarm systems for the Roswell Air, Aquatic, and Recreation Centers, notifying the proper authorities and making contact with the center administration on activations or issues.

Recently, the alarm system was transitioned from a central location to be present at all workstations in the center to improve notification times and alarm management.

Finally, PVRCC is responsible for custodianship of the physical warrants for the court system of Chaves County. They also serve as the primary resource point for local and national crime databases.

In December of 2019, Pecos Valley Regional Communications has over 4,500 active warrants on file.

Recruiting and retention are industry challenges in emergency services due to the high-pace stressful nature of the work and the Consolidated Dispatch Center is no stranger to these issues.

At the close of 2019, however, Pecos Valley is proud that at 19 strong, our center is at 82% staffing.

Pre-hire testing is underway with the expectation of reaching full staff in January of 2020. Retention of valuable team members is also a primary goal. Of the current members, 11 have been with the center 5 years or more. Efforts are being made to instill this pride and dedication in the newest additions so that longevity becomes the norm.

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2020’s focus is to align the center’s standard operating procedures with the latest industry recommendations. Protocols are being developed that will prepare the center to be ready for agency accreditation in emergency call taking and public safety communications. The entire team of the Pecos Valley Communications Center is dedicated to service, and to the health and safety of emergency responders and the citizens and visitors to Roswell and Chaves County.

2019 Computer Aided Dispatch Stats 70000 66380 60000

50000

40000

30000

20252 20000

9421

8285

10000 1828 0

RPD

CCSO

1528

DPD

2430

222

HPD

LAPD

RFD

VFD

PVRCC Call Volume 2019 180000 171392 160000

140000 122949

120000

100000

80000

60000 42705 40000

20000

696

5042

0

1 VOIP 911

Landline 911

Wireless 911

Admin

Total

EMS

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Emergency Management

Deputy City Manager: Mike Mathews Emergency Manager: Karen Sanders

Federal Grants

Emergency Management Performance Grant (EMPG)-$85,000 The Emergency Management Performance Grant provides Federal funds to states to assist local governments in preparing for all hazards. The EMPG Program supports a comprehensive, all-hazard emergency preparedness system by building and sustaining the core capabilities contained in the National Preparedness Goal.

State Homeland Security Program (SHSGP)-$19,410 The State Homeland Security Grant Program (SHSGP) grant supports state and local efforts to prevent terrorism and other catastrophic events and to prepare for threats and hazards that pose the greatest risk. This grant funds a range of activities including planning, organization, equipment purchase, training, and exercise.

State Grants

New Mexico Disaster Assistance Program -$91,200 The City of Roswell, Chaves County, and Town of Dexter applied for State assistance after filing an emergency disaster declaration to assist with expenses related to a two day weather event which included a tornado and high winds.

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Hazard Mitigation Plan update: FEMA requires local governments to develop and adopt a hazard mitigation plan as a condition for receiving certain types of non-emergency disaster assistance. This plan must be updated every five years. After being awarded a grant which will cover 75% of the cost to update, the City of Roswell began the process by issuing an RFP, selecting a consultant, negotiating a contract, and having a kickoff meeting. An online survey is being utilized for public participation: https://www.surveymonkey.com/r/S8MWP9Y

Emergency Operations Plan: Applied for and received a grant to hire a consultant to develop a Distribution Management Plan as an annex to our Emergency Operations Plan. Establishing this annex was a condition to accepting 2019 EMPG funds.

Training and Exercises Strong partnerships and active collaborations are essential to improving the City’s ability to respond and recover from disasters of all types. The Office of Emergency Management conducted numerous training and exercise activities which included:

• • • •

Two Rivers Dam failure exercise Roswell Air Center full scale bomb threat exercise Three Dams full scale exercise (Ft. Sumner Dam, Brantley Dam, Avalon Dam) State of NM Training and Exercise Planning Workshop

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Engineering Department

Engineering performed surveying, design, construction estimates, materials testing, construction management, mapping, drawings and more in support of other City Departments and for certain capital projects.

The 2019 Annual Maintenance Project issued 47 Purchase Orders in the amount of $941K. Work orders were for parking, drainage, 86 sidewalk repairs, curb repairs pavement repairs and more.

During 2019, this work also included upgrade of 31 ADA ramps. This is part of keeping in line with Federal ADA Transitional initiatives. ADA improvements sometimes include the alley sidewalk crossings.

Engineering responded to site triangle reviews, signage complaints, and other citizen traffic complaints.

Engineering also performed traffic/speed studies. The traffic counter tubes and/or radar speed signs were used and the total traffic count and speed limits were extracted from the data collectors. Some of the locations were: 1) Zoo Entrances 2) Bay Meadows 3) Riverside – west of Sycamore 4) N. Sycamore between 2nd & 8th 5) E. Hobson Road – west of US 285 6) N. Montana

City Manager: Joe Neeb Director of Engineering: Louis Najar

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Some of the completed projects for 2019 were Montana/Stone Realignment, $413 K.

For east bound E. College at N. Garden: The outside driving lane was upgraded to 10” thick steel reinforced pavement to prevent the continued asphalt pavement failures due to semi truck loadings, $70K.

S. Sycamore pavement rehabilitation in front of Sierra Middle School, $171K. Engineering and Streets Department also worked jointly to complete Cemetery Roads Phase 3. Streets Department did grading and shaping of some of the existing cemetery roads, placed base course, and cold millings.

Legislative Funds in the amount of $150k were used to apply asphalt emulsions and a “micro surfacing” as top lift.

Streets and Engineering also worked jointly to perform “hot recycling” of existing pavement and to construct a “micro surfacing” thin lift on the hot recycled pavement. Required streets were also surveyed and restriped with center line, shoulder line and cross-walk striping. Cost was approximately $1.1 million. Streets that were “hot recycled & micro surfaced” were 1.

2.

3.

4.

S. Main – Martin to Jaffa Sycamore – Bland to 8th St Alameda – Sauceda to Sunset Ave Washington – College to 19th

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Facilities & Maintenance The Facilities Maintenance Department had a busy year maintaining all the city facilities and their improvements. It has been two years since the work order system, Assets Essentials, has been implemented, and there has been a significant increase in the Facilities Maintenance team’s efficiency and productivity. The Facilities Team has acquired state of the art equipment which will assist in maintaining this high level of productivity. The team also completed a year of preventative maintenance on many critical systems within the city facilities, i.e. plumbing, HVAC, general construction, and electrical systems, and furthermore, have seen a decrease in the number of scheduled and non-scheduled repairs in which the life expectancy of these systems are extended. Facilities had numerous grand openings, ground breakings and a variety of projects with renovations to various facilities and structures.

Director of Administrative Services: Juan Fuentes Project & Facility Director: Trent Moore

• • • • •

Upgrades kitchen equipment and facilities Everything was replaced and new Updated waiting area in the lounge Installed granite tops Converted the existing space into a

modernized lounge area to serve citizens and all those who travel through our air center.

• The project was increased from its original conservative concept to provide a higher quality of service for our citizens and

passengers at the airport • The project has taken approx. completed in mid- January of 2020. Substantial completion was the 20th of December.

Roofs

Major Project • 8 major roofs projects and renovations in

project and two smaller scale renovations with a total of $2,664,854.63 Facilities • Buildings: Hanger 84 and 85, Roswell Air

Work Order System Terminal, International Law Enforcement

• 1,612 work orders completed for 2019 out of Training Center, Aersale, office building 92, 135 sites. Total of 11,340.77 man hours aersale manufacturing building 118, • Work orders ranged: from remodel of

aersale storage building 240, Public Health wastewater treatment breakroom, re-doing Department, Roswell Animal Control flooring in City Hall, other examples would be re-touching paint.

City Hall Elevator Modernization • 81% efficiency with 7 employees • Project was 111 thousand 416. 25 • Much needed for staff and citizens Flight Lounge • The project removed all of the existing

• $350,000 approximately elevator hardware and components • Complete remodel of the kitchen and lounge and replaced it with newer hardware. Added area in the RIAC

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updated controls and safety features in order to avoid potential safety concerns.

• Project began November 18, 2019 and was finalized December 18, 2019.

Major Facility Close-Outs

Final Close-Out Phase for Roswell Convention Center and Roswell Recreation and Aquatic Center • Grand opening for both facilities took place this year • Municipal league was hosted at RCCC • Closeout repairs and warranty items have been a focus for both facilities, “Punch List” completion • Punch List for both have been completed • Items on this list include: remote interface to the HVAC system (both), minor repairs and finishing touches like touch-up painting, adding plaquereds.

MainStreet Building • Major electrical upgrades • Electrical upgrades were necessary to run

everything safely and correctly. Cost for project: $5,213.31.

• HVAC upgrades • No budget set, project is still on-going.

Estimated completion is mid-January, started last week of December

Cat Exhibit • Broke ground on project in November 2019.

• Cost of project: $409,112.50 • Upgrades to fence, newly installed structure and pergola • One of many projects in the works for the zoo

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Finance Department

Director of Administrative Services: Juan Fuentes Finance Director: Monica Garcia

In line with our Mission by exhibiting our core values of accountability, communication, excellence, integrity and teamwork the Finance Department is the central hub for all departments. We provide accounting services such as accounts payable, accounts receivable, budgeting, payroll and purchasing to the entire city. In doing so we collaborate with Administration, City Council and the public of all aspects in regards to the city’s finances. The city budgeted $130 million for fiscal year 19-20. The Finance Department oversees the budget throughout the year by receiving revenues and analyzing spending.

The department consists of twelve (12) staff members. (1) Finance Director, (1) Accounting Manager, (3) Accountants, (2) Purchasing Agents, (1) Payroll Administrator and (3) Accounting Techs. II and (1) Temporary.

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Finance has been working on the implementation of the city’s new software system. Tyler offers many suites within the software which will enhance the way the city does business. We are replacing our HTE system that was implemented back in 1991.

The Tyler system is a technological tool that the city has needed for several years. The software includes many suites and is far more advanced then software we currently use. The software costed the city upwards of $1 million dollars. We are in phase 1 of the project with the second phase beginning January 1, 2020.

The software includes the following:

• Cashiering • Chart of Accounts (COA) / General Ledger • Accounts Receivable • Tyler Cashiering • System Wide • Munis Analytics & Reporting • Tyler Forms Processing • Tyler Content Manager SE • Financials • Accounts Payable • Budgeting • Purchasing • Project Ledger • General Billing • Cash Management • Capital Assets • Energov • Licensing & Regulatory Management • Permitting & Land Management • E-reviews • IG Workforce Apps • My GovPay • Report Toolkit • Virtual Pay • GIS • Incident Management

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Finance Department

Director of Administrative Services: Juan Fuentes Finance Director: Monica Garcia

• Human Capital Management (HCM) • Payroll w/Employee Self Service • HR & Talent Management • ExecuTime Time & Attendance • ExecuTime Time & Attendance Mobile Access

• Utility Billing • Utility Billing CIS • UB Interface • Central Property File • Citizen Self Service

Fleet Management

Deputy City Manager: Mike Mathews Fleet Manager: Danny Renshaw

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The department provides fleet services to over 33 City departments with a combined municipal fleet total of approximately 650 units and is responsible for asset management, maintenance and repairs, reserve motor pool, fueling services, vehicle acquisitions and dispositions, equipment specifications, MVD work and others. Procuring necessary vehicles and equipment as approved on annual replacement budget.

The department oversees 3 maintenance and repair facilities. Shop staff members include automotive and equipment craft workers and material specialists, and others. Shops maintain a wide variety of vehicles and equipment, ranging from lawn mowers to service trucks, to sanitation and construction equipment to aerial fire trucks.

This past year we have been able to update the Maintenance Program. We have implemented cost classifications to evaluate areas for improvement. Also working with the Public Affairs Department we have designed a new vehicle logo with updated vehicle numbering.

MAINTENANCE AND REPAIR YEAR TO YEAR COST COMPARISON

BUDGET YEAR 2020*

BUDGET YEAR 2019

BUDGET YEAR 2018

BUDGET YEAR 2017

BUDGET YEAR 2016

BUDGET YEAR 2015*

$2,200,000.00

BUDGET YEAR

BUDGET AMOUNT

BUDGET YEAR 2015*

$4,000,000.00

BUDGET YEAR 2016

$2,346,154.90

BUDGET YEAR 2017

$2,098,931.70

BUDGET YEAR 2018

$2,224,578.37

BUDGET YEAR 2019

$2,083,349.02

BUDGET YEAR 2020*

$2,200,000.00

$2,083,349.02

$2,224,578.37

$2,098,931.70

Budget year 2015 reported costs prior to Fleet Department Budget year 2020 tracking costs estimated - cost recovery For several insurance claims and upfitting costs

$2,346,154.90

$4,000,000.00

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Human Resources

Director of Administrative Services: Juan Fuentes Human Resources Director: Renee Trujillo

Our Mission Human Resources is dedicated to delivering excellent customer service by engaging in collaborative partnerships. We carry out this mission by recruiting, training, and developing a diverse and highly qualified staff. We support a positive work culture that encourages and enables staff to excel.

Our Vision The office of Human Resources models a culture of caring, competence, and good will through professionalism, accuracy and accountability.

Department Description The Human Resource Department serves various departments, current, and potential employees, which includes providing relevant information and addressing internal and external queries.

Human Resources is the liaison between employees and department heads/supervisors.

Our Department’s Purpose is to: 1. Provide relevant, accurate information to employees, i.e., benefits, payroll, FMLA, and

maintenance of personnel files.

2. Provide support to departments and employees, including resolution of personnel issues, city programs, human resources processes, i.e., posting vacancies, hiring, transfers, and separation.

3. Assure compliance with city policies, state, and federal regulations.

4. Maintain an “open door” policy for all employees.

Department Highlights The Human Resource department is currently implementing the Tyler-HCM system. The conversion started in July 2019 and will be completed in April 2020. Tyler-HCM will be a great asset to the HR department and the entire City of Roswell, by maintaining personnel and payroll.

Recruitment Search Process CivicHR is an on-line electronic system available to post vacancies and permit applicants to submit a job application. Employment seekers can access the city’s vacancies and submit applications through the city’s website. All personnel activity is routed through CivicHR by supervisors/ department heads, which includes requesting a personnel promotion, request for reclassification, posting a vacancy, and selection of applicants for hire.

Open Benefit Enrollment During open enrollment in October, around 40 employees came to the Human Resources Benefits Specialist to make changes in their insurance coverage.

Worker’s Compensation The Benefit Specialist worked with employees during 2019 to coordinate communication between the Worker’s Compensation Administration and City employees. The Benefits Specialist and Safety/ Risk Manager collaborate relative to incidents and accidents, which may or may not fall under a Worker’s Compensation Claim.

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City employees play a valuable role in the City’s success and the City is committed to recognizing and rewarding staff members who demonstrate creativity and provide exceptional contributions to the City’s Mission. The City of Roswell Promoting Employee Excellence with Recognition (PEER) program provides a number of initiatives that have been designed to recognize superior performance of significant, non-recurring task or accomplishment and show our appreciation and sense of value for productive, faithful, and loyal employees.

The PEER program was initiated with the first Mission Pillar awarded at a Department Head meeting on August 2, 2018. The Mission Pillar award is a monthly program that recognizes an employee whose performance exhibits the City’s Core Values of accountability, communication, excellence, integrity, or teamwork. Recipients receive a $50.00 gift card, a proclamation plaque, a Roswell pin, and four hours paid time off. Employees may nominate co-workers/colleagues who exemplify the value and achievement criteria of the respective awards.

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Human Resources

Director of Administrative Services: Juan Fuentes Human Resources Director: Renee Trujillo

PEER 2019 Employee Appreciation Week kicked off on Saturday, September 14, 2019, at the Spring River Zoo. Employees and their families enjoyed jolly jumpers, train rides, snow cones, hamburgers, and hot dogs. During the week, daily special events and activities were held at City Hall, the Adult Center, and the Roswell Museum.

The second annual employee Gala was held on January 25, 2020, at the Roswell Convention Center.

Retirees, years of service milestones, Teamwork Pillar, Leadership Pillar, Four Pillar, Department Safety Pillar, and Individual Safety Pillar will be presented awards during the dinner, followed by a dance.

Department Goals The Human Resource Department will continue providing valued services and positive experiences for employees by communicating accurate information relative to benefits, payroll, and personnel policies. In 2020 we will focus on improving employee engagement as well as educating employees on the Tyler-HCM self-serve system. Audit internal procedures for hiring, job postings, and orientations to find new methods that will have a quicker turnaround. Reviewing the rules and regulations handbook and making necessary changes. Focus on job recruitments campaigns and employee retention. Improve and promote the branding of city employment.

Deputy City Manager: Mike Mathews IT Director: Jeff Bechtel

Information Technology

The IT department consists of four personnel who are responsible for all technology throughout the city across 32 locations. We have 35 physical/virtual servers, over 400 work stations and mobile units, for over 600 end users.

We also have several AV systems through the city. The IT team is on call 24 hours a day to assist our public safety when needed. We have worked over 130 hours of callbacks and after hours work.

The IT department has successfully started and completed several projects throughout the year.

• Work Orders: Over 2,800 documented help

tickets were completed as compared to around 2400 last year. We have completed the first full year with our new work order system.

This system is an integrated IT tool that does more than handle work orders, it also pushes out patches, keeps track of all assets and work performed on those assets. It will also allow for advanced reporting on work performed as well as information on assets.

• VMWare: We are now fully license with

VMware for our virtual environment. We are running a licensed cluster providing HA and several other features. We are also in the process of implementing some VDI for future use. Along with that we also running a licensed version Veeam which is a backup and replication software. This software provides backup of both physical servers/workstation and virtual servers. We are looking into off-site(cloud) storage with time gap backups to help protect our files in case of network breach.

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• Windows 10: We continue to upgrade all

600+ workstations/laptops with windows 10.

With an EOL on windows 7, we will continue this process until we have upgraded all

workstation/laptops.

• Electronic Water Meters: we are still

• Phone System: We have completed the

• Tyler: IT has been working on the

implementation of the city’s new software system. Tyler offers many suites within the software which will enhance the way the city does business. We are replacing our HTE system that was implemented back in 1991. The software includes many suites and is far more advanced than software we currently use.

working on the implementation of the new electronic water meters. This includes multiple workstations and a server to help with the automation process. We will also help with interface between Itron and now Tyler. work on the citywide phone system. We have installed 4 virtual servers on 2 exsi hosts allowing for HA(high availability), Also we are working on sd-wan to give redundancy for phone system. This project has saved the city over four thousand dollars a month.

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Information Technology

Deputy City Manager: Mike Mathews IT Director: Jeff Bechtel

The areas that are getting upgraded include: • Cashiering • Chart of Accounts (COA) / General Ledger • Accounts Receivable • Tyler Cashiering • System Wide • Munis Analytics & Reporting • Tyler Forms Processing • Tyler Content Manager SE • Financials • Accounts Payable • Budgeting • Purchasing • Project Ledger • General Billing • Cash Management • Capital Assets • Energov • Licensing & Regulatory Management • Permitting & Land Management • E-reviews • IG Workforce Apps • My GovPay • Report Toolkit • Virtual Pay • GIS • Incident Management • Human Capital Management (HCM) • Payroll w/Employee Self Service • HR & Talent Management • ExecuTime Time & Attendance • ExecuTime Time & Attendance Mobile Access • Utility Billing • Utility Billing CIS • UB Interface • Central Property File • Citizen Self Service

• Location: The IT department recently moved from upstairs at City Hall to the Parks admin office.

This move has provided us with much needed space and a good environment for our department.

We will also be moving some of our systems from city hall this year. Again, Thanks Jim Burris for sharing your building!

City Manager: Joe Neeb Municipal Judge: Joe Seskey

Municipal Court Municipal Court Operations The budget of the Municipal Court is approved

by City Council. The Municipal Judge has overall responsibility for the day to day operations of the Court and its employees. The Supreme Court of New Mexico has superintending authority over the Municipal Court and sets policy guidance and rules it must follow. Judgements and Decisions in Municipal Court may be appealed to District Court.

Municipal Court Representing the Judicial Branch of the City of Roswell, Municipal Court is responsible for the adjudication of misdemeanor criminal offenses in violation of Municipal ordinances and traffic offenses adopted by the City from the New Mexico Uniform Traffic Code.

The court hears cases initiated by Officers of the Roswell Police Department, Animal Services, and Code Enforcement.

Employees The Court is comprised of the Judge (elected by the Citizens), a court administrator, four deputy court clerks, a bailiff, and two court compliance officers.

Employees, including the Judge attend professional development training throughout the year. The Municipal Judge attends yearly required training as mandated by the Supreme Court of New Mexico. Training is conducted through the University of New Mexico’s Judicial Education Center. The Court Administrator, Deputy Court Clerks and Bailiff are members of the New Mexico Municipal Court Clerks Association. In 2019, our Court Administrator Belinda Franco was selected to serve on the Education Committee of the Municipal Court Clerks Association.

The maximum sentence that a Municipal Judge may impose in a criminal offense in violation of City ordinance is 90 days in jail and a 500.00 fine. Penalties for traffic violations are approved

by City Council adopted by ordinance.

In 2019, a total of 1,586 violations of criminal ordinances were filed in Municipal Court. There were 3,266 violations of traffic ordinances filed.

There were 181 parking tickets filed.

In some instances, persons cited into Municipal Court fail to appear when required. This requires the Court to issue and mail a summons requesting their appearance by a certain date. If the defendant fails to appear after a summons has been issued, a warrant for their arrest may be initiated. Police Officers may also apply directly to the court for arrest warrants in criminal matters they have investigated. In 2019, the Court issued 1,736 warrants.

Municipal Courts are authorized to perform Wedding Ceremonies. Municipal Court provides this service at no charge. There were 188 weddings performed in 2019.

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Municipal Court

City Manager: Joe Neeb Municipal Judge: Joe Seskey

Fines and Fees Collected

House Arrest is an option in lieu of serving In many instances a fine is assessed as a result of time confined to the Chaves County Detention a plea of guilty or after having been found guilty. Center. It allows the defendant to have some flexibility to maintain employment and address Court cost are required to be assessed in all cases. In some cases, additional fees are assessed the immediate needs of their personal or for Probation or House Arrest. The court collects family obligations. Persons on House Arrest are these fines and fees at sentencing and for those monitored by an electronic device attached to their ankle and their location can be tracked at defendants who cannot pay immediately they are afforded an option to pay over time through all times. a payment plan option. There are further options • Compliance Officers monitored 127

for the defendant to convert their fines to Defendants confined to House Arrest as community service if they have no ability to pay. imposed by the Court In 2019, the court collected a total of • A total of 1,088 days were served by $296,520.00 from all sources. defendants on House Arrest in lieu of incarceration. Had these persons been Alternative Sentencing incarcerated in the Chaves County While a sentence to jail is an option the court Detention Center, the City would have

may consider when sentencing defendants who incurred a cost of approximately $81,600.00. have pled or been found guilty, the Roswell Municipal Court employs several alternative sentencing strategies in lieu of incarcerating defendants. Community Service, Probation and House Arrest are helpful in reducing recidivism and reducing cost to the City related to incarceration.

Programs for first time and young offenders are often considered in an effort to correct behavior and deter defendants from making poor choices in the future.

2019 Municipal Court Highlights Approved legislation at the State and Local level require the constant evaluation of our internal processes and service delivery. The Supreme Court of New Mexico further provides updates and changes for the Courts to implement. These changes often require new forms to use or new procedures to be established.

In early 2019, Municipal Court reviewed and upgraded the Pre-Trial release procedural forms Court Compliance Officers are responsible and upgraded our communication equipment in for supervising defendants sentenced to support of video arraignments for incarcerated Community Service, Probation and House Arrest. defendants.

In 2019: In August 2019, a comprehensive review • Compliance Officers monitored 513

of all systems and operations of the Court Defendants participating in Community began with the goal of ensuring the Court is Service programs operating with best methods and practices and • Defendants completed a total of 8,498 hours is compliant with New Mexico Supreme Court of Community Service rules and policies. Through this review, several • Compliance Officers supervised 135

recommendations were made to improve Defendants on Probation conditions imposed internal processes and increase the Municipal by the Court

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Court buildings safety and security. Several changes in the forms currently in use and updates to internal policy and procedures have begun and will continue into 2020.

Notable changes include changing arraignment start times to 9:00 am as opposed to scattered arraignment times throughout the business day.

This re-aligns the Court work flow and allows for better use of staff time. It further avoids redundancy and allows a better service delivery to defendants and users of the court.

The court is making better use its software capabilities and has identified ways the software we currently use will enhance our operations. It has been a goal of the court to get to a paperless system. This has proven difficult due to many factors but it is still a goal we will strive for. Some recent training staff has received in the use of our software program has identified, specifically for our compliance officers, an ability to move more closely to a paperless system. We are pleased to announce that currently compliance officers are operating approximately 90 percent paperless.

We continue to cultivate resources within the community that can benefit and help defendants and thus help the community as a whole. We have recently began working with the services of a Licensed Clinical Social Worker as an option for the Court to refer defendants for various counseling services when required.

Municipal Court 2020 For 2020, the Municipal Court’s goals and objectives include: • Continue to assess operations to ensure rules compliance and best practices

• Finalize contracting services with a local law firm to provide indigent representation • Increase training and professional

development opportunities for the staff • Implement technology upgrades to improve notice to defendants of their Constitutional Rights • Expand Community Service opportunities within the Community

Parks

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Parks and Recreation saw many changes this year from the building and opening of the new Recreation and Aquatic Center to the division of the two departments.

Parks Total department acreage 627.2 Parks-acres in inventory 486.2 Recreation Trails 11.2 miles Full-Time Employees 19 Temporaries 4

Maintenance

• • • • • • • • • • • • • • •

Mowed approximately 16,000 acres Removed 20 dangerous/diseased trees Planted 38 Trees Installed 3 Backstops Installed 4 Benches Installed 2 Picnic tables Installed 2 Grills Installed 3 Bleachers Installed 1 Gazebo Installed 16 Trash Cans Installed 30 Signs Set-up/clean-up for 16 Events Added Irrigation to the Elk/Bison exhibit at the Zoo Removed the Rocket at the Zoo park Reseeded and fertilized the Special Events area and Stiles ballfield • Repaired 12 areas of the Cahoon Park rock wall • Human exhibit at the Zoo

South Park Cemetery Number of casket burials 187 Number of cremation burials 111 Veteran’s Cemetery casket burials 28 Veteran’s Cemetery cremation burials 26 Acres in inventory 210 Full-time employees (FTE) equivalent 10 Total Revenue as of December 31, 2019 $326,401.74

Director of Administrative Services: Juan Fuentes Parks Director: Jim Burress

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Maintenance • Conducted a total of 352 services including • 1 disinterment of cremains for 2019.

Nancy Lopez Golf Course at Spring River Total Department Acreage Trees Full Time Employees (FTE) equivalent Temporaries/Full Time Equivalent Total Revenue for 2019

144 2,200 6 2.5 $320,315.75

Maintenance

• Replaced 134 irrigation heads • Removed 24 dangerous/diseased trees • The crew is always performing normal maintenance,

prepping the course, cutting cups, watering as needed, mowing as needed, blowing debris off of greens, etc.

• Rebuilt nursery green • A new ceiling, air conditioning, and ceiling fans were installed in the Pro Shop • Repaired extensive leak at irrigation well.

Fiscal 2017

Fiscal 2018

K.A.P.S. (Kids Art Program) portray Roswell’s history held twice a year at the cemetery.

Fiscal 2019

Fiscal 2020

Jul-15

$27,912

Jul-17

$31,116

Jul-18

TBD

Jul-19

$35,404

Aug-15

$24,092

Aug-17

$33,130

Aug-18

$36,678

Aug-19

$35,305

Sep-15

$23,128

Sep-17

TBD

Sep-18

$30,721

Sep-19

$24,992

Oct-15

$19,028

Oct-17

$18,615

Oct-18

$20,991

Oct-19

$16,935

Nov-15

$12,631

Nov-17

$17,968

Nov-18

$12,887

Nov-19

$13,858

Dec-15

$ 9,316

Dec-17

$14,599

Dec-18

TBD

Dec-19

$11,655

Jan-16

$ 9,196

Jan-18

TBD

Jan-19

$12,036

Jan-20

Feb-16

$19,899

Feb-18

TBD

Feb-19

$21,480

Feb-20

Mar-16

$26,817

Mar-18

$35,192

Mar-19

$36,111

Mar-20

Apr-16

$31,136

Apr-18

$32,394

Apr-19

$31,720

Apr-20

May-16

$36,049

May-18

$36,759

May-19

$42,262

May-20

Jun-16

$32,668

June-18

$31,015

June-19

$37,737

June-20

$271,872

TBD

TBD

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Pecos Trails Transit

Director of Administrative Services: Juan Fuentes Transit Director: Juan Saenz

Pecos Trails Transit System plays an important part in helping many of our Citizens to become a vital and contributing part of our community. We service Young and old, disabled and others who are unable to drive anymore. We service the public that do not have a vehicle for whatever reason.

Many people ride, because it is there only form of transportation to get to work, doctors, grocery store, school and many other appointments. Total rides for Transit in 2019 was 161,145.

Total Rides for Transit in 2019

Adults 67391

Students 31442

Seniors 32249

Disabled 16482

Children 4911

W/Chair 1047

NMMI 2201

Pecos Trails Transit System Ridership by Service Category

165,000

160,000

4,814

5,422

156,735

155,723

2018

2019

155,000

150,000

6,475

145,000

140,000

135,000

146,559

2017

Fixed Route

Para-Transit

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In July 2019 Pecos Trails Transit System added a 6th route to give passengers access to the Bert Murphy Family Splash Pad, Spring River Zoo, and the new Aquatic Center.

ROUTE 6 (RUN 19) - WEST AND EAST SIDE Terminal

West Entrance Zoo

308 W Mescalero

Cielo Grande Rec.

Terminal

6:00 a.m.

6:05 a.m.

6:20 a.m.

6:36 a.m.

6:50 a.m.

6:57 a.m.

7:05 a.m.

7:20 a.m.

7:36 a.m.

7:50 a.m.

7:57 a.m.

8:07 a.m.

8:22 a.m.

8:40 a.m.

8:53 a.m.

9:00 a.m.

9:07 a.m.

9:22 a.m.

9:40 a.m.

9:53 a.m.

10:00 a.m.

10:07 a.m.

10:22 a.m.

10:40 a.m.

10:53 am

11:00 a.m.

11:07 a.m.

11:22 a.m.

11:40 a.m.

11:54 am

12:04 p.m.

12:12 p.m.

12:26 p.m.

12:42 p.m.

12:55 pm

1:02 p.m.

1:07 p.m.

1:21 p.m.

1:37 p.m.

1:50 p.m.

1:57 p.m.

2:03 p.m.

2:17 p.m.

2:33 p.m.

2:47 p.m.

2:54 p.m.

3:01 p.m.

3:15 p.m.

3:33 p.m.

3:46 p.m.

3:54 p.m.

4:00 p.m.

4:12 p.m.

4:29 p.m.

4:42 p.m.

4:42 p.m.

4:49 p.m.

5:02 p.m.

5:20 p.m.

5:33 p.m.

5:40 p.m.

5:46 p.m.

6:00 p.m.

6:15 p.m.

6:26 p.m.

6:31 p.m.

6:36 p.m.

6:50 p.m.

7:05 p.m.

7:16 p.m.

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Pecos Trails Transit

Director of Administrative Services: Juan Fuentes Transit Director: Juan Saenz

Transit has partnered with Probation and Parole, the Roswell Homeless Coalition, the Good Samaritans, Wells Fargo Bank for the benefit of Roswell Veterans Outreach Center, Career Link and NM works, to supply them with tokens and bus passes so their members can better themselves and will become a contributing part of our society. Thus making Roswell a better place for all.

We have updated our in-house training program to help new CDL licensed drivers obtain the passengers endorsement necessary for them to operate our buses. We are now doing in-house Drug and Alcohol training mandated by the Federal Transportation Administration.

Public Affairs

City Manager: Joe Neeb Public Affairs Director: Juanita N. Jennings

A Year of Transition and Training

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Brand Integration of WE BELIEVE

Staffing changes and restructuring occurred in 2019 within the department.

• Added a full-time graphic designer to Public Affairs for internal and community efforts • Changed our temporary part-time

administrative assistant for Public Affairs to a city position • Changed our temporary full-time and part- time positions at the Visitor Center to all part- time city positions • Mentored (2) Interns from Eastern New

Mexico University –Roswell one in graphic design and one in videography for 12 weeks We started the year off-by executing the opening and completion of some major projects.

• Roswell Convention Center – Officially opened in March 2019

• Transit Bus wraps • Banner Program installed Zoo, Planetarium,

Visitor Center and City banners along

MainStreet • Uniforms • Building/Signage (Recreation, Library, Visitor Center, Spring River Zoo) • RPD Recruitiment Campaign

Marketing, Communication & Promotion 2019 Highlights

• Tourism and Hospitality professionals from

• Roswell Recreation & Aquatic Center – Officially opened June 29, 2019

• • • •

• Roswell Tourism: We Believe Campaign and

Rebrand launched May 4, 2019 - This has been our biggest impact to the City of Roswell in 2019.

•

PHX for the most prestigious State of New Mexico award selected 2019 Best Digital Campaign Top Hat Award WINNER – New Mexico Hospitality Association – The City of Roswell’s We Believe campaign for Digital!

Roswell, New Mexico CW Television Series – Live Screening and partnership with CW San Diego 210 markets across the United States every week for 6 weeks – We can’t buy this kind of advertising Legislative Dinner Speaker – Education on Tourism Economic Impact in January 2019 Visitor Center Store & Other Department Merchandise Kick-Off Sales Total for 2019 starting May 1st totaled $11,786.18

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Public Affairs

City Manager: Joe Neeb Public Affairs Director: Juanita N. Jennings

• National Night Out • Promoting Employee Excellence through Recognition (PEER) • Bret’s Birthday Bash • Night of the Living Zoo • Groundbreaking & Ribbon Cutting Ceremonies

$7,801.92

$1,483.38

$1,852.78

$1,737.19 $795.86

$1,345.32

Professional Development

• Outdoor Economic Conference • State Tourism Destination Development

Roadmap • Google for my Business – Brought in a Google expert in partnership with the State of New Mexico Tourism Department to educate local businesses on using Google for my Business!

Special Events

48 – City Supported Events totaling $101K dollars for in-kind services. Does not include events in November/December for Parks as those numbers were not submitted in time for this report.

Highlights of City Supported Events • UFO Festival • Hike It Spike It • Eastern NM State Fair 14 – City Organized Events Highlights of large City Organized Events:

• 4th of July Extravaganza featuring Billy

Ray Cyrus • Fall Festival in partnership with Waymaker Church • Brew at the Zoo in partnership with Friends of Spring River Zoo • OktobearFest in partnership with Friends of Spring River Zoo

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Successes

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Public Affairs

City Manager: Joe Neeb Public Affairs Director: Juanita N. Jennings

2019 Public Information

• News releases/features produced and issued

2019 Roswell Visitor Center

• Welcomed a total of 24,909 visitors; our goal to media and public by PIO 184 was 20,000 (additional releases written by staff of various • Visitor numbers equal a 29.88% increase from departments are also edited and released 2018 YTD to 2019 YTD. through PIO) • Radio news interviews by PIO 58 (plus arranging additional interviews given by city officials or department members) • Television news on-camera interviews by PIO 32 (plus arranging additional interviews given by city officials or department members) Sampling of other informational functions handled on a regular basis: • Posting to city, PD, FD and other city department Facebook pages • Creating News Flashes for city website and editing other information on website • Researching and responding to media inquiries • Answering citizen questions and requests for information relative to a variety of city departments • Texting notification to City Council and administration regarding significant police, fire or other incidents or events • Writing and editing internal and external materials (items other than news releases) • Also assist with scheduling, staffing and logistical tasks for public forums and other events as needed.

Visitor Center growth this year is attributed to the successful brand relaunch and marketing campaign that included digital, radio, print via Texas Monthly and 405 Centro ads.

• Mailed/emailed 141 Visitors Center guides to all Go-NM Planner and call-in requests.

• Researched and updated events on the City of Roswell’s Community Calendar website,

which promotes community activities.

Number of events entered was 69.

2019 Visitor Center Marketing Statistics

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• Researched and updated tourism-applicable •

• • • • •

that highlights Roswell staples from events to events on our tourism website seeroswell.com. restaurants to places to visit.

The number of events entered was 6.

Participated in the promotion and execution of This year the City of Roswell also unveiled a Snapchat account and city-branded filters used the following events: Community Tree by hundreds of visitors over the 4th of July and Lighting, Electric Light Parade and 12 Days of through the duration of the UFO Festival. Other Christmas and Holiday Small Business wins included up to date prep for higher quality Saturday.

Promoted tourism related events on KENW- events and programs.

Portales radio station every Thursday.

Updates to the city website began in 2019 to Updated the SeeRoswell Facebook account ensure all departments are keeping up to date with applicable events and status postings. information and to provide citizens the high Zip code/State reports follow. quality of service.

164 Roswell Guests for the Tree Lighting and Hot Chocolate Social on December 6th.

Our department has also started utilizing 68 Roswell Guests for the Electric Light Parade Google Ads as a marketing tool which skewed on December 7th. impressive numbers for an RPD Hiring Campaign.

Marketing in 2019 We have a lot to be proud of in 2019! Our social media presence rose with constant posts on city Facebook, Instagram, and Twitter accounts. Our highest performing post received 1000+ likes, a sneak peak of the Recreation and Aquatic Center pool. Interaction on Instagram and Twitter have increased in order to have information available to citizens on several platforms. Follower counts on both Instagram and Twitter rose over the year on average 15 people per month. City presence on Instagram has rose averaging 200 views per highlight story posted. Highlights posted have included creating highlights to increase tourism

Example of the city’s first Snapchat filter. This filter was used over the 4th of July weekend. views 37,000 uses in Snapchat 691

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Public Affairs

City Manager: Joe Neeb Public Affairs Director: Juanita N. Jennings

RPD Google Ads Analytics

Social Media Average likes for Instagram posts: 66.9 average likes with 30 posts over the year 2019. Our top post received 187 likes up from our highest liked post in 2018, which was 70 likes. The follower count has grown steadily with numbers as high as 43 follows in a week to 13 followers in a week. There is a 962.96-person reach average per post up from 811 in 2018.

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SOCIAL MEDIA POSTS

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Recreation Recreation Facilities 2 Sports Facilities 9 Full-Time Employees 14 Part-time 2 Annual Revenue $ 297,236.50 2019 was year of enormous accomplishments and changes for the City of Roswell Recreation Department. The most notable accomplishment came with the opening of the brand-new Roswell Recreation & Aquatic Center. Some of the changes include the hiring of Marcus Gallegos as the Recreation Manager.

The Parks & Recreation department was also separated into two separate divisions in August 2019, and a department organizational restructure was completed in December 2019. The Roswell Recreation Department staff accepted the challenge of opening a new facility and accepted the many new changes without hesitation and ensured that the citizens of Roswell expectations were fulfilled.

Roswell Recreation & Aquatic Center The Roswell Recreation & Aquatic Center celebrated the opening on June 29th 2019 with a tremendous turnout that featured over 1100 citizens partaking in the opening ceremonies, tours, gym and pool admissions. Mayor Kintigh spoke to the importance and impact the new facility would have for the citizens. The Mayor and several city council members participated in the first free-throws, first pool slides and first

Director of Administrative Services: Juan Fuentes Recreation Manager: Marcus Gallegos

pool jump ins to inaugurate the new facility.

Since opening day, the Roswell Recreation & Aquatic Center has accommodated over 40,000 guests in the facility for many different activities and events and has truly become a gem for the City of Roswell. The recreation department began selling annual and seasonal memberships in June and by years end had sold 502 memberships.

The Aquatic Center features an indoor 8 lane 25-meter lap pool. The indoor pool has many innovative features such as 20-meter handicap ramp, an electric handicap lift, a rock-climbing wall, basketball hoop and a state-of-the-art pool mechanical room that is unsurpassed. The outdoor recreation pool features two exciting water slides for those 48� or taller, several water features, a basketball hoop, and a kiddie play area with a zero-entry pool entrance. The indoor and outdoor pools combined can hold 455 guests, with 200 additional guests on the decks. The Aquatic Center offers many aquatic programs such as water aerobics, swimming lessons for babies, toddlers, children and adults and exclusive lap swimming times. There have also been many events such as Family swim days, Dive in movie nights, Pumpkin swims and Parents’ Day out.

The Recreation center features two full size and four youth size basketball courts and two volleyball courts. The gym was utilized for

47

several different events and games. There were three summer sports camps held inside the gym area that included basketball, volleyball and cheer. An independent indoor soccer league held their first season inside our gym that brought many new people in and the Roswell Independent Schools held their annual Healthy Kids’ night in our gym that brought over 600 children and their parents to visit our facility. The Recreation center also features a state-of-the-art group fitness room for live fitness instruction and virtual fitness featuring Fitness Direct®, which has the capability to show over 800 different exercise routines on our two 80” monitors. Two multipurpose room has held many meetings, classes and parties since July.

that drew 250 guests and a Valentines day dance that hosted 180 guests. The Roswell Adult & Recreation Center held several other community events such as yard sales, craft fairs, free legal advice and health screenings. We booked 970 room rentals throughout the year for a large variety of functions such as birthday parties, memorials, private classes, clubs, meetings and performances.

Sports

Roswell Adult & Recreation Center The Roswell Adult and Recreation Center is a unique community center that has served the citizens of Roswell for over 40 years and with the past four years being Roswell’s only recreation center until this past July. There were 53,398 guests for 2019. The Roswell Adult and Recreation Center held over eighty city sponsored classes for Art & Education, Dance & Music & Fitness that served 994 students of all ages. The Roswell Adult Center Foundation and The Roswell Recreation Department worked together to purchase 4 brand new pool tables to replace the old dilapidated tables. In February 2019 there were two successful dances, the second annual Father/Daughter Dance

The Roswell Recreation Department sponsored three youth sports leagues, two adult sports leagues, six sports camps, five city running/ marathon events and spring break, summer and winter vacation fun programs for youth.

The recreation youth volleyball season was held this past fall that saw the program grow to over 130 kids and the co-ed adult volleyball season featured a record 13 teams for the fall season. The youth basketball season began this winter with a tremendous turnout. Over 770 boys and girls ages 5-12 registered to compete on 78 teams that has packed the gym nearly every night since the beginning of December. The summer youth soccer program drew 170 kids in 2019. Our summer football, basketball, cheer, tennis, and volleyball camps drew a combined 160 kids and our vacation fun program hosted 78 kids. The recreation department works with twelve different sports associations and schools that use nine different cities facilities to host their games.

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Recreation

Director of Administrative Services: Juan Fuentes Recreation Manager: Marcus Gallegos

These leagues are self-managed but rely on our facilities to be successful programs. The city is responsible for general maintenance to each sports complex to include but not limited to lights, water and mowing.

Events The Roswell Recreation Department contributed substantial amounts of time and equipment for setup, tear down and working over 32 events and meeting for 2019. The recreation department regularly set up tents, stages, tables, chairs, and sound systems for city special events such as 4th of July and Fall Festival as well as other events such as Hike it and Spike it, UFO Festival and the Eastern NM State Fair. The recreation department is regularly called to set up for public forums, city meetings and other city department events. The Recreation department utilized their chip timing system for the first time during the Turtle Marathon which drew huge praise amongst the runners.

The system was utilized again for the Reindeer Run and is enjoyed by all participants. The recreation department in partnership with RISD held their annual Roswell Games on October 22, 2019. The games were hosted at the Wool Bowl and attracted 572 participants from 18 schools from around the city. We held 68 events and metals were awarded for 1st, 2nd and 3rd place. Team awards were also awarded to the top 3 teams. Hundreds of fans gathered to watch their kids compete in the citywide event.

Deputy City Manager: Mike Mathews Fire Chief: Devin Graham

Roswell Fire Department

In 2019, the Roswell Fire Department responded to 9,228 calls, seeing no increase from the year before. As per the normal, EMS calls made up the vast majority of emergency responses with 89 percent of calls being EMS and 11 percent being responses to fire. Engine 1 remained Roswell’s busiest engine, responding to over 2,633 calls.

Applying these same response numbers to the Firehouse 2018 National Response Survey, our Engine 1 would have been the 115th busiest truck in the U.S. and the 2nd busiest truck in the state.

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50

Roswell Fire Department

Deputy City Manager: Mike Mathews Fire Chief: Devin Graham

False Alarms accounted for the vast majority of fire responses in 2019. The department responded to numerous fires throughout the year with 65 of these being structures on fire.

According to the National Fire Protection Agency, the City of Roswell is above the national average for fire responses per thousand population. These fire responses include responses to structural, vehicle, and vegetation fires. The national average is 4.0 calls per thousand population with Roswell being 5.14 responses per thousand in 2019.

This year saw the purchases of Truck 1 to replace the department’s 2002 ladder truck. The new truck is outfitted with a bucket at the end of the ladder, expanding the department’s capabilities, allowing for safer operations. Along with the new Truck 1, the department also purchased five new staff vehicles, retiring front line vehicles that were outdated and no longer safe for front line use.

In 2019, the department also purchased a fire pump simulator. The pump simulator proves to be a great tool for the practice of pumping operations without putting wear and tear on the trucks or personnel, all the while conserving thousands of gallons of water.

Director of Administrative Services: Juan Fuentes Air Center Director: Scott Stark

Roswell Air Center

Operational Statistics ROW totaled 59,340 passenger enplanements in 2019, an increase of 4.78% over 2018. There were approximately 115 commercial flights per month connecting through DFW and PHX with an average one-way airfare (as of Oct. ‘19) of $258 (business) and $150 (leisure).

Projects FAA, NMDOT Aviation Division & Air Center jointly funded 2 projects in 2019 totaling $491,653.52.

Other projects were funded with NMDOT grants and Air Center revenue.

1. Taxiways C, H & G were maintained by applying an asphalt emulsion coating, cost $335,757.96.

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Roswell Air Center 2. Taxiways A and J are in need of rehabilitation.

Phase I, design, is being performed for this project in 2019, cost $155,895.56. A $1.2M grant will be awarded from 2019 Supplemental Airport Improvement Funding for Phase II, Construction, planned for 2020.

Director of Administrative Services: Juan Fuentes Air Center Director: Scott Stark

A grant of $2M has been awarded to the Air Center through the FAA Military Airport Program.

Newly accepted into the program, the Air Center can apply for a grant up to $7M for each of five years participation. This year’s grant will fund passenger terminal parking expansion.

Construction should begin in 2020.

NMDOT Aviation Division funded a pavement maintenance project on the General Aviation ramp near the AvFlight and Air Methods hangars with a 50% matching grant, cost $129,982. The project involved removing and replacing 2 ½ inches of pavement in high priority areas and sealing a large area in front of AvFlight with NMDOT Aviation Division funded a 10% asphalt emulsion. matching grant to repaint faded taxiway markings on taxiways A, B, C, D, E, F, G, H, J & M, cost, $102,603.

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The aging railroad crossings at Wells St. were An NMDOT Aviation Division 10% matching replaced using $132,549 Air Center revenue. grant for $155,755 funded a study of the Air Center Terminal to determine future need for expansion based on demand. The study identifies current and projected congestion areas and suggests multiple solutions. The project began in 2018 and was completed in April 2019.

The air terminal cafĂŠ was remodeled using Air Center revenue, cost $260,563. The project added a bar to the space. Coupled with an investment of $1,400/year for a government liquor license it has made it possible to attract a high quality tenant to the air terminal restaurant space.

A study was undertaken to determine costs and feasibility of a privately funded wide body hangar to be built on the Air Center. Beginning in 2018, the study was completed in May 2019.

Funded by $103,548 in Air Center revenue, it provides an overview of the potential project with recommended actions.

Using Air Center equipment, the Air Center Maintenance crew removed hundreds of unwanted trees from the approach area of runway 21, creating a safer environment for arriving aircraft. This project used approximately 160 man/hours.

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Roswell Museum & Art Center

Director of Administrative Services: Juan Fuentes Executive Director: Caroline Brooks

Attendance

Attendance was down 8.5% (or 3,028 people) in 2019 as compared to 2018. The decrease was in all categories, except classes, which had a 609 attendance increase. Two of the more significant impacts on numbers were the rise in general visitation figures during special exhibitions in 2017 and 2018 and the move of City Council meetings to the Convention Center, the latter of which dropped attendance by 3,048 visitors between 2018 to 2019 (tracked under partnerships and offset by increased outreach efforts).

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A majority of our general visitors are from the United States with 64% from the Southwest and 31.7% from the remainder of the United States. A small percentage (approximately 3.3%) are from outside the United States.

Revenue & Contributed Funds

2019 represented a somewhat standard year in terms of revenues and contributed funds. 20182017 increases represented special projects such as the Hurd/Wyeth retrospective exhibition, the Xcel Energy Relighting and the Planetarium Renovation. There was an increase in 2018 in Store sales which could be contributed to the Hurd/Wyeth catalogue (about $10,000 in sales) along with some higher-priced art that sold in coordination with the RAiR 50th anniversary exhibition which ran through April 2018.

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Roswell Museum & Art Center Exhibitions In 2019, the Museum presented 5 exhibitions that utilized external loans from artists or institutions, 7 drawn from our permanent collection and 6 Roswell Artist-in-Residence exhibitions, along with 3 ongoing permanent exhibitions.

Exhibition Highlights Virtue of Ownership: African American Homesteading in Southeast New Mexico was presented in partnership with the African American Museum and Cultural Center of New Mexico and included a series of history panels, a journal for patrons to share what they would do with “40 Acres and a Mule,� along with an opening and closing panel discussion with descendants of Blackdom and other homesteading communities in New Mexico.

Virtue of Ownership

in/sight presented the work of Sharbani Das Gupta.

Sharbani is a ceramic artist who splits her time between India and her home in Las Cruces, NM. She uses the perspective she gains from her travels to create immersive environments that explore nature, built structures and the feeling of insider/outsider.

A Line in the Sand: Wildlife on the Borderlands presented historical and contemporary comparisons of 16 animal species that live along the US/Mexican border. The exhibition was co-curated by biologists Alexis Harrison and Tracy Diver and included contemporary renderings by artists participating in the Roswell Artist-in-Residence program. The exhibition was part of a regional collaboration led by Albuquerque non-profit 516Arts titled Species in Peril Along the Rio Grande that included lectures, field trips and exhibitions.

Axle Contemporary artist-collaborators Jerry Wellman and Matthew Chase-Daniel began a photographic portrait project, E Pluribus Unum in 2012 that documents communities throughout the state of New Mexico with a mobile portrait studio built inside a vintage aluminum vehicle. In October 2018, the artists brought their studio to Roswell and participants

in/sight

Axle Contemporary

Director of Administrative Services: Juan Fuentes Executive Director: Caroline Brooks

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provided a small object of personal significance to include in their portraits. Two copies of each portrait were printed with the studio’s solar-powered printer.

One was given to the participant and the other was pasted to the exterior of the vehicle, creating a mobile and growing exhibition throughout the region. At the end of the Southeast portion of the project, the portraits were made into banners for exhibit.

The Roswell Artist-in-Residence Program partnered in presenting the work of 6 artists from California, New York, Ohio and New Mexico.

Acquisitions

Tejada Chairs

Among the contributions made to the Museum’s permanent collection in 2019 were two colchaembroidered chairs made by notable craftsman Domingo Tejada for the Roswell Federal Arts Center in 1937 that were donated back to the Museum by collector Ray Dewey. The chairs were a part of the original furnishings of the Museum, but had left some time in the 20th century before their historical significance was realized.

El Paso artist Ho Baron donated 4 bronze sculptures made in his iconic unusual, but captivating style with multiple depictions of faces embedded in people and animals. The acrobatic The Distortionists is on display in the Museum’s courtyard.

Ho Baron

New Partnership: Family After Hours In partnership with RISD’s Arts Connect Program, the Museum presented two new events titled Family After Hours, which offered visual and performing arts stations for families to explore. The themes were Celebrating New Mexico and Fields of Color. The popular Thursday night events brought in 1,056 visitors with the aim of encouraging parents to partner with their children in the arts.

Family After Hours

Science and Art Festival

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Roswell Museum & Art Center

Director of Administrative Services: Juan Fuentes Executive Director: Caroline Brooks

Science and Art Festival The second annual Roswell Science and Art Festival was held on Saturday, October 10 at the Roswell Convention Center. An audience of 1,842 were entertained, educated and inspired throughout the day. 145 volunteers representing numerous clubs, organizations and institutions from around the state contributed greatly to the success of the event, including dozens of cadets from the NMMI who led amazing hands-on activities. The guest presenter was Kevin Delaney from the Science Channel show Street Science. Additional presenters included Explora, Science Spectrum, DCA’s Wheels of Wonder mobile museum, Xcel Energy, Roswell Astronomy Club, Spring River Zoo, Roswell Public Library, Roswell Chess Encounter, several state and federal agencies, among others.

Summer Art Camp

The event was funded by Xcel Energy and the RMAC Foundation with additional support provided by Blick Art Materials. Members of the festival advisory group represented NMMI, ENMU-R, Goddard and University High Schools, New Mexico MESA, Sydney Gutierrez and Berrendo Middle Schools.

Classes and Workshops The Museum presented 37 classes that resulted in 4,602 student visits. Two special workshop opportunities were offered through the Foundation’s Gratton fund that provides art workshops taught by professional artists for adults. Houston-based artist Natasha Bowdoin and New Mexico artist Christopher Baldwin presented collage and comic workshops to a total of 30 adult students. The fees were on a sliding scale allowing students to pay what they could afford up to the subsidized amount of $125.

The Museum began a summer art camp program designed for children ages 4 to 18 that served a total of 42 students. The camp presented 4 classes each day, Monday through Friday. The final day included an art show for the students’ families.

Angela Cervera (on right)

Relighting

Deputy City Manager: Mike Mathews Police Chief: Phil Smith

Roswell Police Department

Recruiting The recruiting division had a productive year for 2019, we hired 20 new officers for 2019. We had a total of 74 applicants test for police recruit, 17 were hired. Out of the 17 police recruits hired, 8 completed the academy, 2 were eliminated while in the academy, 2 additional were injured while at the academy, and one was injured prior to attending the academy. The remaining police recruits hired, resigned and or resigned in lieu of termination. The recruiting division hired 3 Lateral Police Officers for the year, 2 are currently still employed.

The following are the 5 year comparison total numbers:

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Roswell Police Department Officer Smoyer has been proactive with having new processes of hiring and continuing changes of the NMLEA. Sergeant Ron Smith was promoted to Lieutenant in June 2019 and Sergeant Richard Romero was placed in the division. Officer Smoyer and Sgt. Romero have been placing new posters and flyers around the city. Officer Smoyer & Lieutenant R. Smith attended the Roswell Mall Job Fair Event May 2019.

Officer Smoyer & Lieutenant J. Smith visited the ENMU-R Criminal Justice Program (Spring Semester) and spoke about choices and advancement with the Roswell Police Department.

Officer Smoyer and Lt. J. Smith attended the Fall ENMU-R Career day event. Officer Smoyer, Sgt. Romero and Lt. Smith attended the Fort Carson Hiring Our Heroes Career Summit recruiting event in Fort Carson, Colorado on September 18 and 19. Recruiting efforts were performed with the Army Veterans transitioning to civilian life. Officer Smoyer and Officer C. Gonzales were sent to the event for recruiting efforts. Officers spoke to approximately 30 veterans and their spouses about the hiring process and the potential for excelling in a career with the department. Two individuals are currently in the hiring process.

The new billboards were placed up on the exterior of the Police Department building. In September the Recruiting Division attended the National Night Out at Target and spoke to the public about the Roswell Police Department career and advancement. Officer Smoyer & Sergeant Romero designed the new recruiting wraps for the two recruiting trucks.

Deputy City Manager: Mike Mathews Police Chief: Phil Smith

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The recruiting trucks were completed by Corbell Signs in December.

Officer Smoyer and Lt. J. Smith have attended the newest recruiting and hiring training seminars in efforts to learn the newest law enforcement techniques of recruiting and hiring.

The PSA (Police Service Aide Career Path) was reopened for 6 positions. Currently there is one applicant who has been hired. The applications are piling in and there are 4 other applicants in the hiring process.

Efforts are on the way for a January 2020 Roswell Police Department Recruiting Event set for January 21st from 7PM-9PM at the Roswell Convention Center. Officers will be communicating with the public and interested candidates with what criteria is needed to become a Roswell Police Officer.

Training In June 2019, Sergeant Romero was transferred into the division and was tasked with scheduling and tracking the required biennium and advanced trainings for the department. The department is continuing to send officers and detectives to Train the Trainer and Master Instructor courses so we can better train our officers in basic policing and professional development. The Police Department personnel had a total of 4,437 hours of advanced training for 2019. In October, Sergeant Scott Wrenn was transferred to the Training Division to train new officers. The department is continuing to send officers to master instructor’s trainings. The master instructors can hold train the trainer classes at the Police Department. Training has also sent officers to become trainers in Verbal De-escalation, Critical Incident Training (dealing with the mentally impaired), Use of Force, Defensive Tactics, Domestic Violence

and Taser. The State of New Mexico has specific requirements for the Instructors in several of the mandatory trainings. Utilizing the interdepartmental trainers is a cost savings and allows for other advanced training opportunities to be possible. The department has scheduled another Firearms Instructor Course in February 2020 to certify more firearms instructors as well as Sergeant Wrenn. The current firearms instructors have provided several rifle and shotgun trainings for new officers. This effort was to equip the new officers with a long rifle out in the field. Sergeant Wrenn has been tasked with updating the new officer training curriculum.

Sergeant Wrenn has been working with the Patrol Division to provide communication with improving the field training process. Sergeant Wrenn has been involved in training 8 new officers since he was transferred to the division.

The Roswell Police Department hosted a FBI LEEDA 1st Line Supervisor Course in May 2019.

The department sent 20 officers to this training in efforts to provide leadership skills and knowledge to current and future leaders of the Police Department. Throughout the year the department additional attendees to the 1st line supervisor and command level training in other areas.

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Roswell Police Department

Deputy City Manager: Mike Mathews Police Chief: Phil Smith

The Roswell Police Department also provided a 40 hour Instructor Development Training in October.

This training was provided to better equip the department with skilled instructors in various training capacities.

The Roswell Police Department is hosting a Reid Interviews & Interrogation course scheduled for February 4th-7th. The Reid training is a current leader in interviewing and interrogation techniques police training. Several officers with the Police Department are scheduled to attend.

The Roswell Police Department is also hosting a Pat McCarthy Street Crimes Seminar scheduled for February 17th-19th. Street Crimes is also another current leader in police training with providing skills of officers learning safety skills, officer survival, interrogations, drug and gang training. Several officers will be in attendance of this training also.

2020 is going to be a very productive and positive year for the Training & Recruiting/Support Services Division!

RPD Patrol Division

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RPD Criminal Investigations Division / School Resource Officers

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Roswell Police Department

Deputy City Manager: Mike Mathews Police Chief: Phil Smith

In 2019, the Technical Services Division went through more changes. In January 2019, Sgt. Jeff Prince joined the division, as that SGT position had been vacant for some time. Along with him joining the division, Amy McNeil was hired as a Civilian Technician. With Amy joining the Roswell Police Department TSU was made up of Russell Whitebear, Cammie Aguirre, Angela Sharpe and Amy McNeil.

Detective Scott Stevenson was also a member of TSU, however he was on light duty and set for retirement in May 2019. He assisted with in-house training to get the three new Technicians up to speed. January-February, Cammie Aguirre was in training and March-April, Amy McNeil was in training. They were trained on-call, callouts by Russell Whitebear and Jeff Prince.

In June 2019 Cammie, Angela, and Amy went to advanced crime scene processing training near Albuquerque, NM. TSU had 4 NMMI cadets intern with the Technicians. They were shown all aspects of crime scenes and crime scene processing. This sneak peek into law enforcement and crime scene “CSI” furthered their interest in law enforcement. TSU Technicians were contacted by ENMU-R and asked to teach two separate 2-hour blocks of instruction for the Criminal Justice Department relating to crime scene processing.

In September 2019, the TSU vehicles were marked with “CSI” graphics making them more visible to e public and advertising our CSI unit.

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RPD Technical Services Unit / Property

In October2019 TSU received a new fingerprint machine for the department. Fingerprints taken from prisoners are now being sent to the Department of Public Safety in Santa Fe, NM. The Property Division of TSU had several changes in 2019. At the beginning of the year we were short a property clerk. Interviews were conducted and Cynthia Trujillo was selected as our new clerk. She was hired in April 2019, however was given a better job offer as of June 2019 and decided to take the better job offer. She did work almost 2 months for us. The position was re-advertised, interviews were conducted, and Police Service Aide Shady Garcia was selected to fill this position.

She had already been assisting in this role so it was a smooth transition for her to come in as a full time clerk.

During the year there were a total of approximately 10,000 items that were removed from property and destroyed. In Mid November 2019 our other clerk, Sara Segura had a child and is on FMLA and will be back early 2020.

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Roswell Police Department

Deputy City Manager: Mike Mathews Police Chief: Phil Smith

Chaves Country Metro Narcotics Task Force

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2019 Yearly RPD SWAT Callouts

January

• On 1-29-19 The SWAT team executed a narcotics search warrant at 313 E. Keith which was

obtained by the task force. The house was secured without incident and the suspect was taken in to custody.

February

• On 2-6-19 the SWAT team executed a search warrant at 706 W. 9th. Suspects from a shooting were barricaded inside. All of them surrendered without incident

• On 2-9-19 the SWAT team executed a search warrant at 312 E. McCune in reference to a murder suspect being inside. He was located and taken in to custody.

• On 2-13-19 the SWAT team executed a search warrant at 1407 S. Monroe in reference to narcotics.

The residence was secured without incident and the suspect was taken in to custody.

• On 2-13-19 the SWAT team executed a search warrant at 5409 S. Sunset in reference to narcotics.

The residence was secured without incident and one male was taken in to custody.

• On 2-13-19 the SWAT team executed a search warrant at 1006 W. Albuquerque in reference to narcotics. The residence was secured without incident and the home was found to be vacant.

• On 2-17-19 the SWAT team executed a search warrant at 2401 N. Grand in reference to narcotics.

A small amount of OC gas was sued to dislodge occupants and they were taken in to custody without incident.

March

• On 3-13-19 the SWAT team executed a search warrant at 200 E. Country Club #11 in reference to a possible barricaded armed subject resulting from a domestic. The house was secured and the suspect had fled prior to our arrival.

• On 3-19-19 the SWAT team executed a search warrant at 1313 N. Maple in reference to a felon in possession of a firearm case. There was a shooting at the residence the night prior. No persons were located inside of the residence and CS gas was deployed.

Roswell Police Department

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Deputy City Manager: Mike Mathews Police Chief: Phil Smith

• On 3-20-19 the SWAT team executed a search warrant at 803 W. Mathews in reference to

barricaded subjects with warrants inside. The males would not exit so gas was introduced and three men were taken in to custody.

April

• On 4-13-19 the SWAT team executed a search warrant at 709 E. third in reference to a suicidal male with warrants inside. He was struck with less lethal bean bag rounds and a 40 MM round and taken in to custody.

• On 4-26-19 the SWAT team executed a search warrant at 314 S. Birch in reference to an aggravated assault suspect being armed and inside. Gas was deployed and the male was not located.

May

• On 5-16-19 the SWAT team executed a search warrant at 509 Oklahoma Dr. in Lake Arthur New Mexico. CCSO requested our assistance in reference to an armed barricaded subject. The male surrendered without incident.

• On 5-30-19 the SWAT team executed a search warrant at 605 W. 13th in reference to narcotics.

Three subjects were detained and methamphetamine and weapons were seized from the home.

June

• On 6-5-19 the SWAT team executed a search warrant at 412 Stephens in reference to a shooting.

The property was secured for Hagerman PD and no suspects were located.

• On 6-13-19 the SWAT team executed a search warrant at 2401 N. Grand in reference to a narcotics search warrant. The suspect was taken in to custody without incident and the scene was turned over to SID.

• On 6-13-19 the SWAT team executed a search warrant at 1201 E. Alameda in reference to narcotics.

The suspect was detained without incident and the scene was turned over to SID.

• On 6-13-19 the SWAT team executed a search warrant at 2301 N. Grand #B in reference to

narcotics. The suspect was detained without incident and the scene was turned over to SID.

July

• On 7-6-19 the SWAT team executed a search warrant at 101 N. Kansas #14 in reference to a male having his finger cut off by cartel members. Two subjects were detained and the scene was turned over to CID.

• On 7-16-19 the SWAT team executed a search warrant at 609 E. Tilden in reference to a homicide suspect being inside. The residence was secured without incident and the scene was turned over to CID.

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September • On 9-2-19 the SWAT team responded to 6233 N. Main in reference to CCSO requesting our assistance on a hostage situation. The situation was resolved peacefully and CCSO made the arrest on the suspect.

• On 9-3-19 the SWAT team was called out to 700 W. Adams for a potential hostage situation

stemming from a domestic dispute. The situation was resolved without incident and CID took over the criminal investigation and filed charges on the suspect.

• On 9-3-19 the SWAT team assisted SID with a HRSW at 774 bent tree. The team secured the house and detained all occupants. The residence was turned over to SID for their investigation.

• On 9-24-19 the SWAT team executed a HRSW at 409 W. Wildy for CID. The house was cleared and secured and turned over to CID to conduct their search of the residence.

• 6 members of the team competed in the TTPOA SWAT competition in Conroe Texas. Training was canceled for this week while they attended.

October

• On 10-3-19 the SWAT team responded to 900 W. Summit in reference to an armed barricaded

subject. The male had fled from Officers on foot and other occupants of the residence advised the subject was armed. He was apprehended and arrested without incident.

• On 10-4-19 the SWAT team responded to 901 and 903 E. Mathews in reference to a homicide subject possibly being in one of the houses. The suspects’ vehicle was outside but after a lengthy operation both residence were secured and no persons were located inside.

November

• On 11-27-19 the team was called out at 0345 hours to execute two search warrants related to the Homicide from 1212 N. Washington. The team secured both 301 E. Forest and 510 S. Spruce.

There were no incidents at either location to report.

• On 11-27-19 at 1200 hours the team was called back out in reference to executing a search warrant at 301 E. Forest again. The suspect’s vehicle showed up to the residence and it was believed he was inside. Gas was deployed and windows were broken in order to safely clear the residence before sending team members inside. The suspect was not located.

December

• On 12-5-19 the SWAT team responded to 1013 S. Plains Park in reference to a barricaded subject who was the suspect of an armed robbery at Allsups. The subject refused to exit and CS gas canisters were deployed in the back of the residence. Two windows were damaged in order to deploy the gas. The suspect did exit the residence after the gas deployment. The residence was cleared and turned over to CID.

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Roswell Police Department

Deputy City Manager: Mike Mathews Police Chief: Phil Smith

• On 12-17-19 the SWAT team responded to 501 E. Tilden in reference to barricaded subjects who had fired shots at their neighbors. While securing a trailer in the back of the residence the suspect was located inside. The house was then cleared and one female was located inside. All subjects and the residence were then turned over to CID.

• On 12-19-19 the SWAT team responded to 1004 Rancho road in reference to a male suspect in an

armed robbery being barricaded inside. Sgt. Bradley and Detective Wood both advised they had information that the suspect was inside and had an AR-15. Gas was deployed in to three windows and no one exited the residence. Once the gas dissipated the team cleared the residence and found no persons inside. The house was turned over to CID to execute their search warrant.

RPD Professional Integrity Division RESPONDING TO RESISTANCE AND AGGRESSION YTD 2019

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Total Complaints Received: 44 Internally Generated: 16 Complaints Rescinded: 1

Roswell Animal Control

Pending Investigations: 2 Citizen Generated: 28

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Roswell Public Library In 2019, the Roswell Public Library asked groups and individuals three questions.

• What are your aspirations for Roswell?

• What challenges does Roswell face?

• What needs to change to reach our aspirations?

The responses served as a guide for current and future Library services. Our areas of focus are: • Build a Community of Learners • Engage People in the Community • Provide Points of Learning • Encourage Reading for Pleasure • Create a Mobile Library • Support Initiatives of the City of Roswell

Build a Community of Learners Funds from the Roswell Library Foundation allowed us to transform our programs. The weekly programs for young children were designed to promote school readiness.

• Mother Goose on the Loose is offered on Mondays for children under 2 years old

(attended by 542 children and adults).

• Preschool Program is offered on Wednesdays for children 3-5 years old (attended by 1,032 children and adults).

• Programs for older children, teens and adults are designed help people to be successful in work and life by promoting at least one of the Search Institute’s 40 Developmental Assets.

• Wednesday After-School programs and

STREAM Saturdays (attended by 1,056 children) focus on Science, Technology, Engineering and Math as well as reading.

• Special family programs offered during

summer and school breaks (attended by 1,668 children and adults).

• Teen programs on life skills were offered in the evening (attended by 176 teens).

• Cultural and Humanities programs of interest to adults were offered evenings and weekends

Director of Administrative Services: Juan Fuentes Library Director: Enid Costley

(attended by 241 adults).

Engage People in the Community Engaging people includes programs, but also providing easy accessible places to meet.

• A policy change allowed the Library to offer the use of the meeting room to the community at no charge. The use of the

meeting room has increased by both the City of Roswell and the public. In 2019, 2,607

attended programs in the Bondurant Room that were not organized by library staff.

• We created a small meeting room in the

southeast corner of the library that will also function as a local history room.

Provide Points of Learning Points of Learning is access to the internet and to our collection.

• We replaced our worn and broken computers using General Obligation Bond funds offered through the New Mexico State Library.

• We created a technology library card as an alternative of our standard library card. The technology library card only provides access to public computers, purchased databases, and online books and audio collections.

• We added a standalone computer loaded with educational games in both Spanish and English for children to use in the Library.

• In August, we increased the hours the library is open from 64 to 66 hours. Library hours are 9 am to 8 pm Monday – Thursday, 9am to 6pm Friday and Saturday, and 2 to 6 p.m. on Sunday.

This change offers more evening hours for the public.

• Library staff responded to 18,122 informational questions, of which 1,924 were directional.

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Encourage Reading for Pleasure Reading for pleasure includes seasonal reading programs and easy access to the books and the collection.

• We began offering an online reading program in 2019. 438 readers logged 3,783 books and 314,397 pages were read during the summer.

The online program awarded badges and

prizes for reading and attending programs. We changed the focus of the program from toys to school supplies.

• With funds from the Roswell Library Foundation, we hosted three book giveaways and put new books in the hands and homes of children. The events were: Spring Break

Puppet Program, Summer Food Program, and a December Yuletide Festival.

• We created one fiction collection by interfiling the mystery collection, science fiction collection, and western collection in with the general fiction collection so that our customers can more easily find their favorite authors.

• We checked out 147,586 books, audio books, movies, magazines, and music.

• We encouraged reading by removing the service fee for requests for items we do not have and stream-lined the procedure for filling the requests. To do this, we re-allotted funds and are now using New Mexico State Library Grants in Aid to cover postage and the supply costs.

Create a Mobile Library Currently, Library outreach is limited to schools and daycare centers. We have completed planning to create a mobile library service in 2020.

Support Initiatives of the City of Roswell The Library has collaborated with several events: Chaves County Health Expo Day of the Dead

Fall Festival Main Street Roswell First Fridays NEA Big Reads Roswell Roswell Complete Count Census Committee STEM & Art Festival UFO Festival

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Safety & Risk Management

Director of Administrative Services: Juan Fuentes Safety & Risk Manager: Kathy Louer

The Safety & Risk Management Department oversees:

Property Insurance claims Safety Committee Meetings

OSHA Visits/inspections Hepatitis B Program

3rd party damage claims Safety Footwear Program All Safety Training Tort claims

Insurance

Third Party Damages Insurance claims against third parties are pursued so that the citizens of Roswell do not have to bear the burden of the costs of repairs caused by negligence. Claims can range from City vehicles damaged and City property that is damaged such as traffic signals, city signage and fire hydrants.

Property Damage When disaster strikes, insurance claims are filed and repairs to damaged property is completed through coordination with facilities maintenance.

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Through coordination with New Mexico Self Insurers Fund (NMSIF or Fund) the City of Roswell identifies the property that is damaged, an insurance adjustor is assigned to investigate and determines costs of repairs. Emergency repairs are made prior to evaluation to insure that the integrity of the property is maintained until the adjustor arrives. From the time of the incident, until funds are received, can take up to 6 months.

The evaluation of the 2017 hail storm damage took 18 months to complete, resulting in the need for an extension request be made to assure the City could re-coup any accumulated depreciation due.

Repairs are expected to be completed by June 2020.

Safety Training The past 4 years city employees have continually met the minimum requirements set forth by New Mexico Self Insurers Fund (NMSIF) which has resulted in a dividend rebate being applied towards the next year’s insurance costs.

Bucket Truck Training

Trainings are scheduled monthly and include a variety of classes offered by Safety Counselling who administers the training. This training is made possible through NMSIF and the classes are open to other municipalities in the area who are members of the Fund. There are no extra costs to the City for this training.

Through coordination with Safety Counselling additional specialty training is also scheduled including a yearly 40 hour asbestos awareness classes and 8 hour MSHA (Mining Safety & Health) classes.

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Solid Waste

Deputy City Manager: Mike Mathews Sanitation Director: Steve Miko

The Sanitation Department is pleased to present the 2019 Annual Operations Report. The Department is divided into three main Divisions; Collections, Landfill, and Recycling. All three Divisions are supported by a top notch Administrative Office.

The Sanitation Department team pursued the following three Goals and major activities: 2019 Goals • Keep Solid Waste Fund Fiscally Sound • Promote Continuous Improvements • Modernize Department Assets

Waste Collections Using Sanitation Department vehicles, the total tons of solid waste collected from City streets and alleys increased by almost 1% from last year.

The biggest gain was in grappler service. The collection of bulk items and yard debris from the alleys increased from 5,868 tons in 2018 to 7,112 tons in 2019. The increase is attributed to the Department being able to field four grapplers more often each month than in previous years.

The chart below also shows a slight increase in commercial rear-loader service. The increase of 480 tons is attributed to more businesses opening in the City. Workload for the rear-loaders is at maximum now, so further growth in tonnage may require the addition of another commercial route.

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Landfill Operations The total amount of solid waste coming to the landfill from city trucks, county trucks, residents, and private haulers increased almost 4.3 % from last year; a difference of 3,729 tons.

Over the last three years, the amount of tonnage coming to the landfill is slowly trending upward.

The growth in private disposals at the landfill increases revenues.

The 16% decline in private disposals in 2018 from 2017 is misleading because in 2017 the landfill buried a large number of hail damaged shingle roofs that drastically increased the tonnage in 2017.

Landfill Reuse Operations. The City’s Landfill diverted or reused 1,278 tons of yard waste, mainly in chipping of green waste (wood) and reusing the wood chips on muddy landfill roads and on the dump areas. Tire recycling was static.

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Solid Waste

Deputy City Manager: Mike Mathews Sanitation Director: Steve Miko

Recycling Center Output The items from our nine (9) recycling container locations in the city are brought to the Recycling Center for separation, bundling, and transportation to larger recycling centers in New Mexico.

The chart below compares the number of bales leaving the center in 2018 and 2019. Overall, tons from the Recycling Center decreased from 307 tons to 208 tons.

A vacancy at the Recycling center in 2019 contributed to the decline in the number of bales produced. The Center is currently fully staffed.

Administration

loaders, our Grapplers have been able to stay on steady routes. From Jan-May Grapple drivers The Administrative Office of the Sanitation Department received 10,181 phone calls in 2019; taken off route for HC’s totaled 905, with March including 4,775 container issues reported by our having 313 of those HC’s. With the addition of three Curbtenders in the fleet, from June-Dec, own drivers. All calls, requesting departmental grapple drivers were only taken off route for 170 services, are converted to work orders for Heavy Containers. The older AMREP side-loader better tracking. Many customer service calls trucks can’t lift heavy 300 gal. containers. are received daily by the Administrative Office, however, customer information type calls (What 1,953 - Container Work Orders - 649 containers time do you close?) are not recorded by (300 gal.) were repaired or replaced. Residents the department. also called in 273 missing containers and 44 4,775 - Driver Reported – When a driver reports metal containers were repaired or replaced. a container that is blocked, or they are unable to In addition to tracking requests for service, the Administrative Office also tracks complaints and service do to safety concerns. complements.

3,336 - Grapple Work Orders - Include 498 Curbside pick-up requests and 1,075 Grapple calls to pick up Heavy Containers (HCs). Since we have been utilizing the NEW Curbtender Side-

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81 - Complaints - Most complaints received by the department were about drivers missing or not servicing containers (30). Some situations were taken care of by letting the caller know their days of service or that we are still in route. Others were taken care of by sending a driver back to the address. Grapple complaints totaled 22, with only 2 grapple complaints after June. The department received 14 complaints about drivers dropping trash; all were due to trash that is not bagged. There were 7 complaints of dropped containers; the containers were either replaced if broken or the office sent an employee to place upright. Lastly, 8 complaints were received about vacating alleys.

Whenever possible, collections are moved curbside to get out of difficult alleys for driver safety. The remaining complaints are about residents complaining about their neighbors or illegal dumping; most of which are turned over to Code Enforcement.

36 - Compliments “Thank you for the follow up. You don’t see that anymore. Keep up the great work.” N. Heights Driver helped to alert the owner of dogs fighting in the back yard. She is very thankful, they were able to rush the dog to the vet and the dog is doing better. Fulkerson Dr. “Grapple Drivers are doing an awesome job.” Sycamore and Bland The information provided in the report is configured to provide a clear and concise summary of the Sanitation Department’s 2019 workloads and major work accomplishments in comparison to prior years.

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Special Electronics The Special Electronics department consists of a two man crew. Due to the nature of this department, the two men are on call 24 hours a day, 7 days a week and 365 days a year.

The primary responsibility of this department is to maintain 39 signalized intersections within the Roswell city limits.

Signal heads and pedestrian heads are monitored daily to ensure proper functioning.

When there is a malfunctioning situation, the malfunction is immediately fixed. The malfunctioning situations are often caused as a result of an accident, or the LED’s need replacement. A mal-functioning light is also caused due to weather, radar detection or camera failure. It is critical that each intersection’s controller, which is the computer that runs the intersection, is fully maintained and operational at all times. Annual testing of all equipment is done to ensure safe operation and all safety standards are being met.

Special Electronics maintains all of the pedestrian lights on Main Street, Second Street, Pioneer Plaza, and the Roswell Civic Center. All public school zone flashers are maintained. This includes the scheduling and programming of each zone.

Approximately 2000 responses to “one call” utility locates are performed annually. These locates identify City underground electrical lines in right of way areas. This increases the integrity of the electrical lines from damage or interruption of service while excavations are taking place.

Deputy City Manager: Mike Mathews Special Electronics Director: Clifford Boehms

Emergencies & Damage to Traffic Signals All emergency and non-emergency calls are responded to within 15 to 30 minutes of receiving the call. There were 96 emergency call outs that were responded to in 2019.

Damage to traffic signals is often due to vehicular damage. Some of the more significant accidents which involved replacement of equipment this year are listed as follows: 2nd Street & Sycamore Ave

Traffic Control Cabinet replaced.

On N. Union near 4th Street

Pole & base replaced

81 N. Main Street & Berrendo

The average cost of each cabinet replaced is $18,000.00 Up Grades to the Traffic Control System Upgrades of equipment include removing detection Cameras systems and installing the new Traffic Camera systems. This included pulling new wire, the installation of new equipment and the programming of each intersection. The intersections that were upgraded are the following: 2nd Street & Atkinson Ave 2nd Street & Garden Ave 2nd Street & Virginia Ave 2nd Street & Pennsylvania 2nd Street & Lea Ave S. Main & Summit Rd S. Main & Alameda St0 N. Main & 5th Street

Traffic Control Cabinet replaced.

S. Main & Brasher Rd

Traffic Control Cabinet replaced.

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Special Electronics

Director of Engineering: Louis Najar Special Electronics Director: Clifford Boehms

The cost to upgrade one intersection averages $25,000.

City personnel supported the State DOT rewiring of the intersections of S. Main Street & McGaffey, providing technical support and loan of traffic control equipment.

Providing safe, dependable electrical power for all of the city of Roswell special events fall under the responsibility of the Special Electronics department. The following events include Cinco De Mayo, Hike It and Spike It, the UFO festival, Chili Cheese festival, Roswell Christmas Railroad, the Electric Light parade and all other city sponsored events not specifically mentioned here.

Prior to each event, electrical wire, generators, connectors have to be placed for each vendor. Each vendor’s electrical requirements have to be met for their operation and the vendor’s have to be monitored during the event to ensure their use of city supplied power is not abused and public safety is adhered to at all times. Special Electronics is on site or on call during the entire event.

Upon completion of the event, Special Electronics rolls up and removes all the wire, generators, connectors and other equipment to ensure public safety.

The American flags are hung on Main Street four times a year. The flags are hung for Veteran’s day, Memorial Day, 4th of July and on Flag Day. The Flags are taken down after the specific day. The snowflakes are hung on Main Street prior to the holidays and taken down after the holidays.

Director of Administrative Services: Juan Fuentes Parks Director: Jim Burress

Spring River Zoo

Number of Animal Specimens 186 Number of Animal Species 60 People Counts/Revenue

*Number of people as of 12/16/19 This year’s education numbers were lower due to limited availability of staff.

In mid- August we hired an Education Coordinator to increase the amount of educational programs.

The rides and concession were closed early this year. The city was unable to provide enough staff to operate them. This resulted in lower revenue for this year.

City council voted to adopt a new cost recovery plan for the Spring River Zoo. The plan states the zoo needs to make back five percent of the 2019-2020 Fiscal budget. Five percent of the zoo’s budget is $33,024.60. In six months the zoo has recovered, $41,740.92, which is six percent of the budget.

The Friends of Spring River Zoo raised $32,440 this year to go towards capital projects, this amount is not included in the five percent cost recovery.

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Spring River Zoo

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Director of Administrative Services: Juan Fuentes Parks Director: Jim Burress

Special Events/ Fundraisers

• • • • •

Brew at the Zoo, OktoBearfest, and Night of the Living Zoo- Friends of Spring River Zoo Fundraisers Bret’s Birthday Party- $302.00 in merchandise and donations.

Launched merchandise for the zoo.

Coffee mugs- $10 each. - goes towards the 5% cost recovery.

Paw prints- $1 per paw print- they will be laminated and put on the exhibit, while the exhibit is being built- funds go toward the 5% cost recovery.

• Other events put on by the zoo were the Groundbreaking for Big Cat Exhibit, Feast with the Beast, and 12 Days of Zoo Animal Christmas.

• Events the zoo participated in Dragonfly Festival, Art and Science Festival, and Fall Festival.

Education New Education Coordinator: Caitlyn Lenz New education programs implemented this year: Preschool Kritter Program, Keeper Talks and Kritter Camp.

Education programs coming in January- Homeschool Program.

We will also be increasing the number of zoo camps in the summer.

Starting volunteer days at the zoo on the third Friday of each month.

Launch of the Birthday Party Room Zoo staff and volunteers re-painted Birthday Party room on September 24, 2019.

Rhoads construction installed an additional door on November 20, 2019.

Public Affairs designed a Birthday Party Rack Card.

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Other future renovations to the party room include flooring, HVAC, cabinets, countertops, lighting, and cove base. Approximate cost for the renovations is $33,669.21.

Installation of shade structures for both people and animals

A K Sales installed the first walkway shade structure on 6/28/19 and the second one on 12/3/19. Custom Wrought Iron and Welding Interim Improvement in the master plan installed the animal shade structures and pipe • Purchased new trashcans and benches that rail in the bison exhibit 7/21/19. coordinate with the zoos theme.

• Installing Coyote fence w/ windows High Country fencing installed 328ft. of coyote fencing in river bottoms area on 4/25/19. Parks installed the windows in the coyote fencing on 7/30/19.

Installation of new signage and stands Updating the signage follows the Interim Improvement list in the master plan.

Public Affairs designed the area templates.

Information for signs done by Senior Zookeeper.

Pannier created the signs and stands- cost $14,158.00. Cielo Grande Veterinary Clinic donated $10,000 and Friends of Spring River Zoo donated $4,200.

Stands installed by parks on 9/17/19, signs installed by keeper staff and volunteers on 10/2/19. Signage reveal was on 10/4/19.

Large Cat Exhibit On September 13, 2019, City council approved spending $291,157 from the city’s general fund to pay for cost of the big cat exhibit, completing the cost of this exhibit. The Friends of Spring River Zoo, the Safari Club and other contributors, donated the other $208,843 for the project. The enclosure size will be approximately 9,583 sq. ft. and the night house is 961 sq. ft.

The groundbreaking for this enclosure was December 23, 2019.

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Street Department

Director of Engineering: Louis Najar Street Superintendent: Quinton Miller

The Street Department has gotten fired up about fixing our street. The streets we have gotten hot about are South Main Street, West Alameda St, and North Sycamore Ave. Sections of these streets have had a major facelift this year. With the help of Dustrol, a contracted hot recycle company. Asphalt is heated in place, remixed, laid back down, and then compacted. You may have noticed the heater trucks leading a parade of other equipment during this process. The Dustrol process on these streets is an investment of $715,972.30 for the 1st phase of the work. This phase involved 4 city employees and lasted 6 weeks.

After the surface improvement of the Hot-inPlace process, the street is covered with a Micro Surface Type III process. This will seal the surface of the asphalt and give a more consistent driving surface. This will be at an investment of $504,923.16. This phase involved 4 city employees and lasted 4 weeks.

To finish the job once the micro surface is fully cured the street markings are restored. All lane markings, turn arrows, and crosswalks are restored. The cost for the remarking of the streets is covered in the budget under a scheduled striping contract.

The work shown here is performed by contracted companies with specialized equipment doing one part of each project.

Not all streets require the extensive work described above to improve and protect the street for longer life. A good number of streets in the North East areas and part of South Park Cemetery underwent a Slurry Seal process as part of the street maintenance plan. This in part was contracted work at an investment of $1,192,463.33. This project involved 7 employees and lasted 3 weeks.

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The work begins with the street department along with the engineering department selecting the best value for the money available.

Project measurements are made to ensure the scope of work will be within the budget allotted.

Street department crews start preparing the street by repairing potholes and filling cracks. If necessary ruts of displaced asphalt can be milled down with a skid steer milling attachment.

Street repair crews work almost year-round with the favorable weather at Roswell. Online Fix-it forms and call-in requests take priority to be fixed. The crack seal crew has used over twentyfour tons of material this year filling cracks in our streets.

Asphalt injection is another approach used to stop small defects in the roadway. The truck and trailer-mounted system use rock chips from the truck mixed with oil stored on the trailer and forced into small defects in the street to seal the street and prevent the defect from getting any larger. Estimated 6,480 gals of HFE 90 are used each year with an equal amount of rock chips from the city crusher.

The larger potholes, water line cuts, fiber optic cuts or some other damage to the street are repaired with the patch truck. The department has used 600 tons of patch material this year.

This is usually a 3 man crew working year-round.

With repairs of larger diameter valves, the larger hole will require subgrade work. The repair to the street will be contracted out utilizing the Annual Maintenance Contract.

Part of the responsibility of the department is maintaining the alleys and right of way areas for weeds or other obstructions. Each part of the city has a dedicated mower equipped tractor to mow the alley and right of way where possible.

The areas where the mowers are not suited are sprayed. The herbicide crew is required to maintain training and be licensed. 14000 gallons of herbicide were used this year. This is usually a 2 man crew working year-round.

The Street Department maintains the alleys, to insure trash pickup, sewer service and access for utility companies. The crew consists of a maintainer blade, water truck and dump truck.

The crew has used 4792 tons of gravel and 922 tons of road base this year. This crew also maintains the drainage ditches, gravel parking

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Street Department

Director of Engineering: Louis Najar Street Superintendent: Quinton Miller

lots in the city and the preparation work for the larger contracted projects. This material was provided by the department rock crusher operation. This is usually a 3 man crew.

how much material was picked up, but we do have numbers on how much was hauled to the landfill. From the haul records, 4117 tons of trash material was taken from the streets. This is a three-man crew working year-round.

The city maintains a rock crusher operation to provide gravel and road base. Mine Safety Health Act training is a requirement that must be maintained for personnel working at the crusher site. The crusher operation is not a full-time operation, it operates based on the needs of the City and weather permitting the safe operation.

Work continued at South Park Cemetery and Cielo Grande to improve the roads in these areas. The weeds in parking areas were cut, the roads were leveled off and 24000 gallons of PEP oil applied to both locations. Once the oil was cured, the area was slurry sealed.

One of the overlooked maintenance jobs is that of the sign shop. Each day some signs are replaced for a variety of reasons. Some are just faded out, but most fall victim to vandalism or traffic accident. The sign shop crew replaced over 100 signs, most required an 811 call for clearance. The cost of materials $10,158.70 and 105 man-hours. The sign shop plays a key role in the support of special events. Set up and recovery the programmable message boards and other equipment as required. On larger events, the entire street department might get involved in the process. This is a 2 man crew supported by the entire department if needed for special events.

Fall is the time of year the street sweeper is working very hard to clear the street from all the falling leaves. The department has two late-model mechanical sweepers and one older vacuum type unit. The sweeper does not record

The Street Department is headed by Quin B. Miller as the Street Superintendent and Frank Rincon as the Street Supervisor. With 22 additional employees working in small crews or if needed combining crews to get the larger jobs finished. The crews cross-train to get the maximum value of the workday if others are missing due to vacation or illness. Helping other departments with equipment or manpower is something we will do very often. Supporting special events, demolition of old buildings or just moving clay at the museum we try to help whenever possible.

City Manager: Joe Neeb WWTP Superintendent: Daniel Mendiola

Waste Water Treatment Plant

The wastewater treatment plant treated 1,163,290,000 gallons of water for the year.

Started to discharge to the Rio Hondo on November 25, 2019. Will continue until the farmer requests the water for irrigation.

The plant was allocated monies for several projects for the 2020 fiscal year. The PO for refurbishing the drying bed has been issued and awaiting the construction crew to commence the project.

City of Roswell Sewer Crew The “Right of Entry� forms for the 5th and Orchard sewer line projects have been returned and engineering can continue with the data gathering of line to be replaced. This will go out to bid in early spring of 2020.

Manhole rehab for 2019 is complete and 2020 rehab will go out to bid in early spring of 2020.

There is a need to repair 3 (three) manholes on private property located on 2400 E 19th. The manholes will arrive 1/3/2020 the cost for this The road project for the repaving of the road repair is slightly over $60,000.00 from gate to gate will begin in the spring of 2020 The 2008 Vactor was sent out for repair, due to the weather. repairs have been made, the cost for repairs is Awaiting bids to reroof the digester roof, facility approximately $80,000.00 maintenance is handling this project.

The city council gave the approval to move forward with the loan for the dewatering building project. As of yet have not heard anything back from the state.

Roswell Test Facility An offer was made to purchase the RTF (Roswell Test Facility) located on East Second St. The amount offered was $1.00. This will go back out to bid to see if there are any real potential buyers.

River Discharge and drying bed # 1

City of Roswell Lab The city lab currently has no projects for this fiscal year. The lab is in need of some upgrades.

The hood vents are passing inspection but no guarantee on how long they will last. Also the flooring is starting to show a lot of wear in some areas. The square tiles have a lot of cracks in them. A request for a quote of an upgrade will be made in February. This is to get an idea of the potential cost of upgrading the city lab.

Manholes needing repair and Vactor truck

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Water Maintenance Projects

Edgewood Water Line Project Phase I The 1st Phase of the project consisted of the replacement of a 6” water main line from 5th street to Cherry Street on North Garden. The main line was upgraded to an 8” PVC (C900) water main line and included the installation of new fire hydrants and service lines. Also included in this project was the replacement of several broken large diameter valves on a 36” transmission line. This consisted of the installation of four line stops to isolate the 36” transmission line in preparation for the replacement/installation of four 36” valves, two 24” valves, new pressure up lines and all new pipe, fitting’s and material needed to install the valves. Total cost of this project up to date is $1,497,918.26. Project is due to be completed in December 2019. White Cloud Pipeline was the successful bidder and contractor for this project.

East 2nd Asbestos Water Line Replacement I This project consists of the replacement of approximately 4.2 miles of 10” asbestos water line from Atkinson & East 2nd to the Roswell Test facility. The new 10” replacement line being installed is PVC and includes new fire hydrants, valves and service lines. This project is to be completed in early part of 2020. Total cost of this project is $1,603,382.52. General Hydronic Utilities LLC was the successful bidder and contractor for this project.

College & Nevada - The City’s Water Maintenance department installed both a 12” water main line and 10” sewer line in anticipation of proposed future development of the N.W. section of the old airport. The 12” PVC water main line approximately was 3200’ north of intersection and included in the installation of isolation valves and fire hydrants. The 10”

City Manager: Joe Neeb Water Maintenance Superintendent: Lorenzo Sanchez

sewer line was also run 3200’ north and included the installation of manholes at the intersection.

Additional manholes will be installed once the development begins and the locations identified in the design. The project was completed in the early part of 2019. Total estimated cost of this project was $374,746.04.

Hobbs & Main – Emergency leak repair on large diameter transmission line – This project consisted of the replacement of one 24” valve, one 20” valve & the installation of a new 42” valve. Four line stops were installed (Two 42” & Two 24”) to isolate the water to allow the replacement/install of the valves. A new pressure up line and valves were also installed. The contractor on this repair was J&H Services and was completed at a total cost of $679,770.34.

College & Garden – A new concrete approach was installed due to the continuing rutting of the asphalt. A new 6” water main line was installed where the approach was to be constructed with isolation valves and a new fire hydrant. Project was completed by Abraham’s Construction.

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Maintenance (1.) Emergency Locates – 88 (2.) Regular Locates – 680 (3.) Fire Hydrant Repairs/Replace – 27 (4.) Water Main Breaks – 72 (5.) Meter Service/Repair – 3399 (6.) New Meter Installs – 41 (7.) Service Line Leak Repair/Replace – 285

(8.) Valve Replacement – 179 (9.) Water Turn On/Off - 791