Chapter 4
Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Obtain the failing symptoms in as much detail as possible.
2.
Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
3.
Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified)
Go To
Power On Issue
Page 126
No Display Issue
Page 127
LCD Failure
Page 129
Internal Keyboard Failure
Page 129
Touch Pad Failure
Page 130
Internal Speaker Failure
Page 130
Internal Microphone Failure
Page 132
ODD Failure
Page 134
Rightside USB Failure
Page 137
Modem Failure
Page 137
WLAN Failure
Page 138
Acer EasyLaunch Button Failure
Page 138
Acer MediaTouch Failure
Page 139
Fingerprint Reader Failure
Page 139
Thermal Unit Failure
Page 140
HDTV Switch Failure
Page 140
Other Functions Failure
Page 141
Intermittent Failures
Page 142
Undermined Failures
Page 142
4.
If the Issue is still not resolved, see “Online Support Information” on page 235.
Chapter 4
125
