Quality At Altrad the quality of our products and services is one of the most important aspects of our business, we value our customers and our aim is to provide them with products and services which meet or exceed their expectations. To help us perform our day to day activities in a consistent manner throughout all areas of the business and to ensure that we satisfy all of our customer’s requirements all employees must operate in accordance with the requirements of Altrad Integrated Management System (AIMS). Located within SharePoint, AIMS consists of a set of rules that are defined within a suite of approved documents including;
¡ ¡ ¡ ¡ ¡
Policies Procedures Technical Manuals Work Instructions Forms
The requirements contained within these approved documents must be adhered to at all times and at every work location and job site with no deviation. If you require assistance finding any documents contained within, please speak with your Supervisor or Line Manager in the first instance. Getting things right first time is of utmost importance to Altrad The consequences of not getting it right first time include;
¡ Rework costs at Altrad’s expense and erosion of profit margins
¡ Repeat tasks affect efficiency, productivity and delays to customer planning programs and associated milestones
¡ Reputational damage to Altrad, customers may take their business elsewhere
10
Standards and Expectations Handbook
