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Are there barriers preventing the team member from performing to the required standards, that are within the organisation's control (such as resource issues, communication problems, recruitment, training, position descriptions, etc.)?
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What is required to remove these barriers?
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Is it feasible to do so?
Unsatisfactory Work Performance If the provision of guidance or performance counselling does not elicit improvement, then the following procedures must be followed. Managers should: ●
First, check with the Managing Director/CEO to discuss the process and determine who should attend as the management witness to the discussion.
●
Check to ensure that the team member has been made aware of the required standards of performance and they have been given a reasonable time for improvement (get a copy of the notes made from the performance counselling meeting).
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Ensure you have: o
ensured the team member knows what to do and that they have the skills, resources and tools to do the job,
o
previously offered additional training and support to develop their skills,
o
clear evidence or examples to demonstrate that the team member’s performance is unsatisfactory, and
o
prepared yourself to remain objective to effectively counter the team member’s possible negative reaction.
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