Grace Health News - Quarter 1 Access [2021]

QUARTER 1 2021 ACCESS

ACCESS

Contents 02 A Note from our CEO 03 How it All Started 04 Outreach 05 Outreach Cont.

06 New Levi Center Clinic

A Note from our CEO Greetings,

07 Health Insurance Opportunities 08 Telehealth Extends our Reach 09 Patient Portal 10 #Here4You 11 Human Resources 12 Upcoming Events

Access Access is one of our four pillars to success here at Grace Health.

This pillar represents improving access to quality health care and services which supports our mission statement-- to show the love and share the truth of Jesus Christ to southeastern Kentucky through access to compassionate, high quality, primary health care for the whole person. Access is the first of the four pillars, followed by people, quality, and community.

These pillars have been implemented into Grace Health's strategic plan from the start of the organization.

This newsletter tells the unique story of how Grace Health got started. I am so grateful to be a part of an organization that was established on the foundation of Jesus Christ. The values, pillars to success, and foundation all focus on our Savior, which is what makes Grace Health so special.

In this edition, you will find highlights of the amazing job that our staff has done to strive towards improving access to quality health care and services to our communities. In this past quarter, our outreach team has done an excellent job of getting back out in our community to reach out to individuals and inform them of the health care opportunities at Grace Health. Pages 4 and 5 highlight two major events that we utilized to reach hundreds of individuals and represent Grace Health in a positive light.

Looking back on this previous quarter, some very exciting things happened at Grace Health. I am proud to see the growth of this organization in just the past few months as we opened our 10th clinic and hired over 20 new employees. Reflecting on the growth that we've accomplished since the beginning of this organization, it excites me to think about the future and the direction we are heading in.

Our staff continues to go above and beyond to better serve our communities. Now more than ever you all have excelled at being accessible to individuals in the community during a time where face-toface contact has been limited. I want to encourage you to read this quarter's newsletter to see some of the excellent things that we have been doing to better serve our patients and communities here at Grace Health. Thank you all for a great first quarter in 2021!

"Now to him who is able to do far more abundantly than all that we ask or think, according to the power at work within us" -Ephesians 3:20 - Michael Stanley

02 2022 Q1: ACCESS

How

Started

Chad Stevens, CFO at Grace Health, and Alesia Anderson, Grace Health's Senior Director of Community Programs, are two employees who have been with Grace Health from the beginning. Each of these individuals shared about the journey from the start of the organization in 2008. In addition, Dr. David Worthy served as the CEO at the start of Grace Health and recently shared his story with Alesia -- there was a group of physicians in the Corbin area who shared a vision to start a faith-based clinic with the mission of showing the love and sharing the truth of Jesus Christ.

One day, one of the physicians in this group received an email from HRSA regarding a grant for Knox and Clay Counties, which led them to apply. Due to difficulties when trying to electronically submit the application, the staff called HRSA and requested to send the application through paper instead. The race was on because there was another FQHC that was competing to try and receive the grant as well. In the end, the other organization's submission was not received by HRSA, so Grace Health was able to receive the full grant. Alesia made it clear that "this wasn't just a coincidence, but I had faith that this was all in God's control."

Once they received the grant, many employees and volunteers had to hit the ground running in order to open the first clinic before the deadline. Chad Stevens said the help that they received from volunteers was amazing. Chad explained how the team and community volunteers literally helped put up the walls of the first clinic and made it possible to open the Grace Health Clinic in Gray by the deadline.

In 2013, the leadership and Board of Directors at Grace Health made a strategic decision to start meeting with local independent physician practices to create opportunities for growth. This led to Grace Health being able to acquire Women's Care in 2014 and Watts, Perry, & Perry, the largest family practice in Corbin, in 2015. In 2017, we were then able to bring on the largest internal medicine practice, Turner, Whitley, & Morton. After Dr. Samuel Kreis and his Mountain View practice in London, KY came on board. Since then, Grace Health has been able to continue to see the growth -- even during this previous pandemic year -- with the opening of Grace Health's newest clinic, the Levi Center Clinic, in London, KY. Chad Stevens shared that he believes the core of the mission is what has fueled all of the growth and success at Grace Health: The foundation of Jesus Christ; Grace Health's core values; Pillars to success (Access, People, Quality, Community); and A team focused on serving.

Chad and Alesia both shared that it has been a privilege to be a part of the journey of Grace Health from the beginning and witness the astonishing work that God has done and provided throughout the years at Grace Health.

03 2021 Q1: ACCESS

Outreach Raymond Reed Classic The Raymond Reed Classic, sponsored by Grace Health, was held on March 6th , 2021 at South Laurel High School. This tournament included four competitive games between eight different local teams. Bell Co., Whitley Co., Russell Co., Jackson Co., South Laurel, Knox Central, Harlan Co., and Montgomery Co. all participated in the event.

Grace Health's outreach team used the games to connect with the public, hoping to make high quality health care access available for everyone. As part of this effort, the outreach team gave out free items at the booth for the fans. More importantly, the outreach team was able to give out information to individuals about who Grace Health is and share the values and mission of Grace Health.

Mike Wynn, one of our Community Outreach & Enrollment Specialists, hopped on air with WYMT’s Eugene Farmer to talk about the Grace Health Raymond Reed Classic and our expanding role in Laurel County. Mike was able to highlight the Mountain View Clinic / Pharmacy and the opening of the NEW Levi Center Clinic!

In the first game matchup between Bell Co. and Whitley Co., Bell Co. came out on top by defeating the Colonels 60-41. Russell County defeated Jackson County 73-48 in the 2nd game of the evening while South Laurel beat Knox County 67-58 in the following game. To end the night, a very exciting game between Harlan County and Montgomery Co went into overtime with Harlan County coming out with the win 69-68.

This event was in honor of both Raymond Reed and his son Darin Reed. Raymond Reed, who passed away in April 2016, helped lead the Laurel County High School boys' basketball teams to numerous 12th Region titles and Sweet Sixteen appearances. His son Darin, who passed away in August of 2019, was an assistant coach on both the girls and boys basketball teams at South Laurel High School.

We’re proud to be the sponsor of this amazing event and great day of area basketball games!

04 2021 Q1: ACCESS

Outreach Cont.

13th Region Basketball Tournament The 13th Regional Basketball Tournament is an annual event that Grace Health utilizes as an opportunity to connect with our communities.

Grace Health serves as a sponsor for this weeklong event to reach out to individuals and inform our communities of the access to high quality health care that we provide. This year, many of our employees, including outreach, providers, and admin, attended the games to represent Grace Health.

The 2021 13th Regional Basketball Tournament took place March 22nd-March 29th and consisted of a total of 14 games. Along with giving away shirts, toys, a 65-inch television, Apple AirPods, a Chromebook, and other items, Grace Health personally talked with hundreds of individuals throughout the tournament. .

North Laurel faced Knox Central in the boys' championship game on Saturday, March 27th. In girls' basketball action, North Laurel faced South Laurel in the championship game on Monday, March 29th. Knox Central boys and South Laurel girls came out on top in the championship games.

Both of these teams will be representing the 13th Region in the KHSAA State basketball tournament!

Grace Health was thankful to be a sponsor of this exciting event and really enjoyed the opportunity to interact with our communities and share about Grace Health with many individuals.

05 2021 Q1: ACCESS

New Levi Center Clinic Grace Health opens it's 10 thclinic!

Dr. Ashlee Robinson is originally from London, Ky but moved away to attend medical school at University of Louisville.

After she graduated, she moved to North Carolina for her residency where she practiced for 12 years. However, she felt Kentucky pulling her home and moved back to London in January 2021 where she signed on with Grace Health. Dr. Robinson has been working with Grace Health since February 8th and will be practicing at the new Levi Center Clinic which opened on February 23rd, 2021.

The Levi Center Clinic is a primary care clinic that sees all ages of patients ranging from infants to the elderly. Dr. Robinson stated that she really loves to see families and that is why she decided to go into family medicine.

The Levi Center Clinic offers a wide variety of different services including preventative medicine, well-child care, infant birth, color check after hospital discharge, well-women exams, sports physicals, routine physicals, medicare physicals, chronic disease management, minor skin procedures, birth control management, and other issues such as sinus infections, colds, the flu, and COVID-19.

The Levi Center Clinic is accepting new patients, appointments, and walk-ins. To make an appointment, call the clinic at 606-526-8604 or visit the clinic located at 934 South Laurel Road, Suite 1, London, Ky 40744. Encourage your friends and family to come out and meet Dr. Robinson. Welcome home Dr. Robinson!

06 2021 Q1: ACCESS

Health Insurance Opportunities The Grace Heath team helps people take advantage of insurance opportunities One of Grace Health's Community Outreach and Enrollment Specialists, Mike Wynn, stated that he is proud that Grace Health operates more like a mission than an agency. Mike's roll is to help the communities and Grace Health patients to enroll for affordable and accessible health care.

Grace Health strives to reach out to all individuals, to provide information about how to get health care or how to best utilize the health care they already have. Grace Health also helps people complete the enrollment process.

One of the agencies that the enrollment team works with is the Department of Medicaid, which offers an Expanded Medicaid Program. This program allows individuals to work and receive income, while potentially being able to qualify for a Kentucky Medical Card. Grace Health also works with KCHIP, which is Kentucky's Children Health Insurance Program. Grace Health works alongside the state of Kentucky to ensure that our children have adequate health care to access the care they need.

Beyond helping individuals with these two agencies, Grace Health also helps individuals enroll in the Affordable Care Act called the "Marketplace Coverage". This is health insurance for people whose income is over the Medicaid limit. This is affordable and quality health care that the government has deemed the essential minimum coverage, ensuring even if you have preexisting health concerns. you can get coverage at no additional cost. This Marketplace Coverage through the Affordable Care Act is able to provide high-quality healthcare, at a very affordable price.

Part of the role of Grace Health's Outreach and Enrollment team is to make access to highquality health care easy. Grace Health has the ability to be mobile and help people enroll anywhere and is not restricted to an office at Grace Health. The outreach and enrollment team makes every effort to meet you where you are at, including setting up at factories, street corners, and out in the community.

Grace Health's Outreach and Enrollment team will help you maintain insurance, fix problems, and walk with you every step of the way.

07 2021 Q1: ACCESS

Telehealth Extends Our Reach House calls look different now, but Grace Health is meeting customers where they are.

Now more than ever, telehealth has become a necessary transition for healthcare providers. By transitioning to virtual and telemedicine visits, we aim to help patients manage chronic conditions and other care to try to keep them out of hospital emergency rooms. Not only is the service convenient for patients who might fear the spread of the sickness, but it’s also a protection for our staff within the Grace Health organization. Additionally, for those who need treatment for chronic illnesses, there is no risk of transmission of contagious sickness, and allows follow up appointments to be virtual.

With our telehealth program, you can connect to your healthcare provider by using a computer, an iPad, tablet or phone from the safety of your home. The telehealth program functions like our clinics in many ways. Grace Health is able to provide care for patients with symptoms like sore throat, fever, cough, congestion, and respiratory problems, To meet these needs, Grace Health has expanded telemedicine to 36 sites including six primary care clinics, one women’s health clinic, nineteen school-based health centers, seven nursing homes, and one hospital. Services include primary care, consultations, behavioral health, and patient engagement.

Visits are first-come, first-serve, and wait times will vary depending on demand. The program is led by our expert health team of board-certified providers and staffed by the same Grace Health workers the communities have come to know and trust.

Some of the main benefits to telehealth, include:

The ability to get care in real-time Engagement / Remote monitoring of conditions Streamlined clinical systems Discounted patient costs Larger reach for clinicians

08 2021 Q1: ACCESS

Patient Portal A way to improve contactless care

During this COVID-19 pandemic, limiting unnecessary contact has been an essential part of our every-day lives; however, having access to health care is still a necessity. Grace Health is proud to provide a Patient Portal tool to assist our patients during this time. Patient Portal is a great way for patients to access the information and files that they need while being able to limit physical contact. When you visit one of our Grace Health clinics for the first time, new patients will fill out paperwork that will then be put on the Patient Portal. Patients will then be able to access their Patient Portal by going to gracehealthky.org and clicking on the patient portal icon.

Tyler Dotson, Patient Support Services Manager, shared that the Patient Portal is designed to help eliminate some of the stresses and concerns that interfere with people seeking health care. With your patient portal, you can be in control of your health care, save time, help you communicate with your doctor, and obtain support care between visits.

This tool is a secure online website that gives patients convenient 24-hour access to personal health information by signing in with a secure username and password.

Patients can view health information or complete tasks such as the following: Recent doctor visits Discharge summaries Medications Immunizations Allergies Lab results Securely message your doctor

Request prescription refills Schedule non-urgent appointments Check benefits and coverage Update contact information Make payments Download and complete forms View educational materials

09 2021 Q1: ACCESS

#Here4You Grace Health finds new ways to reach the community Director of Operations Jerrell Cloud, shared that Grace Health is about being accessible to the individuals in our communities, which influenced the #Here4You campaign. Grace Health desires to be here for all health care needs. Or as well as any other needs we are able to help with. Grace Health clinics, outreach team, and pharmacies are focused on serving our communityies The mission of Grace Health is to show the love and share the truth of Jesus Christ to Southeastern Kentucky, through access to compassionate, high quality, health care for the whole person. Grace Health is an organization that is focused on community and serving our surrounding communities in a faith-based manner. Grace Health has developed 4 pillars that we try to base our foundation on: access, people, quality, and community.

Grace Health has been blessed to be able to better serve our community with access to quality health care by being able to grow and expand their clinics and services. As highlighted on page 6, Grace Health recently opened up the new Levi Center Clinic in London, Ky, making it the second clinic in the London area and bringing the total to 10 clinics across six different counties.

Grace Health provides basic family practices and internal medicine in many of the clinics, along with a pediatric clinic, and women's care clinic. Grace Health strives to provide for all health care needs by providing access to a wide range of services. Some of these services include basic health care, immunizations, counseling with case management services for chronically ill patients that may be at high risk., nursing home services, school-based health services for Corbin and Leslie County,

10 2021 Q1: ACCESS

Human Resources Building a Healthcare Team Focused on You The HR team has been actively recruiting and working through the hiring process to fill open positions with qualified candidates. As Grace Health continues to grow, we are eager to offer employment opportunities to members of our service areas.

Grace Health has hired over 20 new employees since January 1, 2021. These new employees include Certified Medical Assistants, Data Analyst, Front Office, Medical Assistants, Registered Medical Assistant, RN/Wellness Nurse, Ultrasound Techs, and an X-Ray Tech.

Along with welcoming new employees, we were proud to recognize some valued employees for their loyalty to Grace Health over the years! Heather Mullins, Scribe/CCMA/CMAA, of our Pineville Clinic, and Mary Webb, RMA/Clinical Lead/CMAA, of our Manchester Clinic were awarded their 10-year service pins. We appreciate their work ethic, dedication to our patients, and loyalty over the years and look forward to many more years to come with them in the Grace Health family.

We also recognized several valued employees for five years of loyal service. Grace Health appreciates the value these employees have brought to our clinics and service areas.

They are Lana Hoskins (Billing Dept.), Faye Gilbert (CCMA/Clinical Lead/X-Ray Tech), Sharon Bush (Executive Assistant), Lisa Heiser (Director of Payer Relations), Michael Wynn (Eligibility Assistance Outreach), Whitney Parrett (CCMA/Non-Clinical Lead/CMAA), Glenda Sizemore (LPN), Candis Fox (CCMA/Clinical Lead), April Hurley (Nurse Practitioner), Shannon Thacker (LPN), Enrico Ascani (OB/GYN Physician), Maria Ascani (OB Data Assistant/CCMA), and Stephanie Feltner (CCMA).

Kathy Shepherd received our quarterly Stellar Performer award in January for her compassionate service and dedicated work for Grace Health. After retiring as Support Service Manager, Kathy decided to stay with Grace Health in the Billing Department and we're glad she did!

We are so thankful for all of our employees and their amazing efforts. You all make it possible for Grace Health to support our patients and communities by providing them with access to quality medical care and to provide for patients who are in need.

11 2021 Q1: ACCESS

Upcoming Events April Alcohol Awareness Month 2- Autism Awareness Day 4 - Easter 7 - World Health Day 11 - World Parkinson's

May National Arthritis Month 4 - World Asthma Day 6 - Nurse Appreciation Day 7 - Children's Mental Health Awareness Day 9 - 15 Women's Health Week 26 - Senior Health & Fitness Day

Cheers for Peers At Grace Health, we like to give random “Cheers for Peers” who are recognized by those they work closely with. These are employees who embody the teamwork mentality and spread positivity and good vibes throughout their work days! We’d shout it from the mountain tops to say Allison Yancey, Bill Hampton, Donna Douglas, Gwen Vance, Heather Martin, Heather Mullins, Lisa Barnes, Melissa Shepherd, Lori Lankford, MaKenzie Johnson, Meghan Middleton, Mike Wynn, Misty Caldwell, Paula Jackson, Renee Lewis, Roshni Patel, Taylor Mullins, Vickie Pridemore, and Meghan Wynn are the kind of employees that brighten our days!

Thank you for helping make Grace Health so special!

VISION Healthy People, Healthy Communities

June

PURPOSE

Women's Healthcare Month 6 - National Cancer Survivors Day 12 - Family Health & Fitness Day 14 - 20 Men's Health Week 27 - HIV Testing Day

We heal people

- Gracehealthky

MISSION To show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high quality, primary health care for the whole person.

- Gracehealthky