The Installer - Issue 23 - Autumn 2020

installer

Issue 23 - Autumn 2020

the

magazine

The official magazine of The British Institute of KBB Installation

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Contents Xxxxxxxx

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BiKBBI NEWS

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SPONSOR NEWS

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INDUSTRY NEWS BY kbbreview

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INDUSTRY NEWS

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CONTEMPORARY AESTHETICS MEETS SMART MATERIALS

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SUPPORTING KBB INSTALLERS THROUGH A CHALLENGING ERA

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INSURANCE MATTERS

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IN FOCUS WITH ANTHONY MCMORROW, KITCHEN KIT

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600mm WIDE PANELS OFFER EASE OF INSTALLATION

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INVESTING IN DIGITAL & TRAINING SUPPORT FOR INSTALLERS

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NEW PUSHBUTTON SENSOR 4

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HYGIENIC MINERVA 4-IN1 TAP REDUCES HAND CONTACT

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CREATE AN AUTHENTIC RECLAIMED FLOORING LOOK

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INSTALLER ADVICE

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TOOLS, POWER TOOLS AND EQUIPMENT ADVICE

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DISPOSAL GUIDE FOR INSTALLATIONS ADVICE

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'SMARTENING' UP A PERIOD PROPERTY

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WHAT DO WE WANT FROM A BATHROOM?

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STYLE & SUBSTANCE

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FINANCIAL ADVICE

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HOW TO SECURE HIGHER-QUALITY CLIENTS

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Q & A WITH 'GAV'

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MOVERS AND SHAKERS

IN FOCUS WITH KITCHEN KIT

BiKBBI CEO APPEARS ON BBC1 WALES

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CONTEMPORARY AESTHETICS MEETS SMART MATERIALS

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DIGITAL & TRAINING SUPPORT FOR INSTALLERS

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WHAT DO WE NEED FROM A BATHROOM?

OUR SPONSORS

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Welcome ...

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CREATE AN AUTHENTIC RECLAIMED FLOORING LOOK

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SUPPORTING KBB INSTALLERS THROUGH THE INDUSTRY'S MOST CHALLENGING ERA

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FINANCIAL ADVICE

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Q & A WITH 'GAV"

Being the autumn issue of The Installer it means it’s the last one of the year and about this time I am usually saying where did that year go as it always feels like it flies by. I’m sure many of our readers feel the same.

However, 2020 feels somewhat different as it has felt at times, that we’ve been wading through treacle as the COVID-19 pandemic has put its claws into every walk of our lives.

As a trade institute we are here to serve our installer and retailer members and its they who have been at the coal face in dealing with lockdowns and consumer uncertainty, which has meant that showrooms have had to close and fitters subsequently having to wait, without work, to get the all clear to begin working in people’s homes again.

It feels like the BiKBBI has been at the epicentre of all this and to say our team has been stretched to the limits would be an understatement. But we are getting through it – I would say we are getting there but there is no time limit to when the pandemic will recede enough for us to get back to normality again. I think we are the proverbial duck in the pond where we may appear to you that we are drifting along comfortably but I can assure you that our feet are furiously paddling beneath the surface to ensure that our members are looked after from lobbying government officials to reassuring worried installers who are struggling.

As it is the last issue of the year I would like to take this opportunity to thank our members who have stuck by us and understand that we have to work together to achieve things, our incredible sponsors and partners for putting their faith in the organisation and finally to my team here at the BiKBBI who have roiled up their sleeves and gone beyond the call of duty. My apologies to anyone I may have left out.

Here’s to a more stable, healthy, financially better and less stressful 2021. Remember …..

TOGETHER STRONGER!

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600mm WIDE PANELS OFFER EASE OF INSTALLATION

Damian Walters, BiKBBI CEO

OUR SPONSORS

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BiKBBI News

BiKBBI CEO, Damian Walters, was invited to join the BBC One Wales X-Ray team in Cardiff last week, in an episode involving a viewer and the problems he was having with a kitchen installation from 2019.

The episode, which was broadcast on Monday (19th October) in Wales, explored consumer rights and how people should approach disputes with tradespeople.

In this episode, Damian advised viewers to work with their installer in the first instance, but to escalate the matter to the retailer if the installation was purchased via a retailer.

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All in all, great branding and recognition for the institute.

Watch the episode here

INSTITUTE CEO APPEARS ON BBC ONE WALES PODCAST INTERVIEW FOR BiKBBI CEO Hot on the heels of a TV appearance, Damian Waters was invited to partake in a podcast hosted by kbbreview’s Andrew Davies.

and his frustration at the lack of collaboration between the devolved governments leading to confusing messaging.

In it, the BiKBBI CEO looks at the advice provided to tradespeople

Click HERE to listen to the entertaining and informative discussion.

KBBREVIEW TO SPONSOR THE INSTALLER NEWS PAGES A new sponsor of the news section of The Installer Magazine has been named as kbbreview. The longest established of all the trade kbb magazines has agreed to supply news in every issue for our readership.

Speaking on behalf of kbbreview, Editor, Rebecca Nottingham, commented, "kbbreview is delighted to be the new sponsor of Installer Magazine news pages.

We already have an excellent relationship with the BiKBBI and

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hope that this initiative strengthens our commitment to the organisation, and its members, and reinforces our understanding of the crucial role installation plays in the strength of the KBB sector."

Rob Nicholls, Editor and Publisher of The Installer magazine added, “We are so pleased that kbbreview has committed to supplying our news pages .as it’s an incredibly time-honoured and highly respected magazine and will

therefore, add kudos to our brand. Furthermore, the association is a testimony to the effort we have put in over the past 5 years or so in getting The Installer established - they are also strong supporters of the BiKBBI. I look forward to working with Becky and her team over the months and years ahead.”

You can catch the first round of news supplied

by KBB Review on pages 16 - 22.

CHARLTON AWFC UPDATE

The midfielder accrued 45 goals for the Addicks in 60 appearances.

Charlton Athletic Women FC has made a steady if not spectacular start to the new football season.

Remaining in Division FA WSL 2, the second tier of the professional game, results have been mixed positioning the team in ninth position out of eleven but with a game or two less played than all the other sides in the division.

The squad has been bolstered by the resigning of favourite the signing of Charlotte Gurr, who returns to the Addicks, having spent two seasons with the club in 2017/18 and 2018/19.

Speaking about returning to the club, Gurr said, “I’m so excited to be back at Charlton, it’s a great club with great people involved. The last year has been really tough personally for me recovering from an ACL and I just can’t wait to get back playing again. In fact, It was Charlton who helped me through the final stages of my rehab.

With their support, belief and encouragement I am back fit, strong and ready to play again. I am so grateful for all they have done and I just want to get out on the pitch and repay the belief shown in me.”

Charlotte is only one of a host of players who signed in the close season including, Eartha Cummings from Bristol City, Shauna Vassel (Arsenal), Ella Rutherford (Bristol City), Bethan Roe (Brighton), Beth Lumsden (Millwall), and also the resigning of Lois Heuchan and Jamie Gotch. The improvement in the squad gives much hope for the season ahead

With the wonderful Minerva 4-in-1 Electronic a touch is all it takes to deliver 100°C boiling, warm, cold or cold filtered water in an instant.

Designed for a fast, flawless installation in as little as just 20 minutes, the Minerva 4-in-1 features our compact M-Box control box. This pipework tidying, space-saving unit can be fitted vertically or horizontally in customers’ cabinets.

How’s that for a neat little touch?

Now available in 3 new industrial colours, will you choose the tough Industrial Black, the stand out Industrial Gold or the on-trend Industrial Copper?

Industrial Black Industrial GOLD Industrial copper

Make it wonderful at franke.co.uk

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BiKBBI News

TRAILBLAZER GARNERS INDUSTRY SUPPORT September saw BiKBBI CEO Damian Walters warn the industry to “act now to avoid a catastrophe” as he called upon the sector to unite on the subject of apprenticeships.

Working with strategic partners at The Furniture and Interiors Education, Skills and Training Alliance (FIESTA) and specialist End Point Assessment agency Achieve + Partners, BiKBBI is supporting a Trailblazer for the review of the current Level 2 Fitted Interiors Apprenticeship, which is the industry’s opportunity to ensure the

apprenticeship is both continued and developed for future use.

The BiKBBI has confirmed that in response over 600 businesses have registered their support for apprenticeships via its online registration of interest (www. supportchange.org. uk) with almost 100 volunteering to be part of the Trailblazer group itself!

Damian commented by saying: “Despite challenging times for the country, it’s clear that the industry has responded well to our call to action.

As well as some of the

national brands, including John Lewis & Partners, B&Q, Sharps Bedrooms and Howdens, we’ve seen scores of independent businesses step up and show support for apprenticeships”.

The BiKBBI have spent the last 2 years working in partnership with South Essex College and Prospects College of Advanced Technology to develop and deliver the Level 2 apprenticeship and Damian Walters confirmed last month of the organisation’s plan to replicate the successes of the trial with training providers across the country.

BiKBBI CONFIRMS CONTINUED SPONSORSHIP SUPPORT The BiKBBI is continuing its sponsorship of Charlton Athletic Women’s Football Club for the 2020/21 season, which will coincide with the launch of a new digital strategy for the Women’s Championship side.

BiKBBI’s sponsorship of Charlton Athletic Women begun in 2018 and despite the challenges faced by many businesses this year, the government sanctioned organisation is keen to maintain its support for both the club and women’s football in general.

Speaking on behalf of the organisation, CEO Damian Walters said: “The continued synergy between the male dominated sport and vocational careers remain apparent. Both

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the world of football and home improvement / construction would benefit enormously from a more gender balanced representation.”

Damian added: “Now is not the time to withdraw support. In fact, this is the time to get behind it more than ever.

Charlton Athletic Women need local businesses and supporters to get behind this club and to support its reach into the community and thousands of children.

Girls should be encouraged to play football and with our partnership they’ll also be made aware of the opportunities that exist within the home improvement industry, including the fitted interiors apprenticeship we devised and champion.”

Charlton Athletic Women’s General Manager Steve Adamson commented by saying: “BiKBBI’s continued sponsorship of Charlton Athletic Women’s Football Club is to be applauded.

Football has a real job to readjust post-COVID and it is this type of support that helps us to survive. But we need more support and we invite other businesses

to follow suit and get involved.”

details for this will be announced soon.

Part of BiKBBI’s sponsorship with Charlton Women’s Football Club will be to launch a new digital strategy to include a brand new mobile responsive website, that will form a home for the wider digital plan and to further reach out into the community. Further

Charlton Athletic Women are looking for sponsors and partners to help support them throughout the 2020/21 season and beyond. If you are interested, especially in being part of the new website launch, please email: Commercial@CAWFC.com

SAVE 10% As a TradePoint member through your federation you can now enjoy 10% discount on practically every product across B&Q and TradePoint.

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Sponsor News Shower manufacturer Aqualisa has introduced its own exciting new, high quality range of brassware to reinforce its position as a leading UK bathroom brand. A new bath shower mixer tap with a ‘microphone’ handset has been added to the existing Aqualisa basin mixer tap and deck mounted bath filler to create the new Uptown range.

The range primarily aims to meet the requirements of the housebuilder and developer marketplace which looks to provide a coordinated bathroom look and give specifiers and designers the ability to source and select bathroom products from a single reliable and quality source. Equally, Uptown taps provide an attractive, standalone brassware range for wider market options.

Aqualisa CEO Colin Sykes believes the bath shower mixer completes the Uptown range, immediately making it a better proposition for specifiers and designers: “These specialists are constantly looking for options and upgrades from recognised, trusted brands that suit a variety of bathroom configurations.

The wider range of Uptown brassware paves the way for our introduction of more tap variants later in the year.”

Competitively priced, Uptown taps can be matched with the Mian DCV mixer range to create a contemporary and stylish suite

‘UPTOWN’ RANGE MOVES AQUALISA SMOOTHLY INTO BRASSWARE MARKETPLACE of bathroom brassware, the ideal proposition for new-build installations and refurbishment projects. Suitable for all approved UK plumbing systems, the small and large Uptown single lever monobloc basin taps include a push-open waste while the bath shower mixer features a sleek, robust body, smooth turn levers and integrated diverter, with all components supplied in one box and guaranteed for 5 years. It has a competitive RRP of £155.00 excluding VAT. The Uptown range will be followed by two additional ranges of brassware in the Autumn opening the way for some stylish shower and tap combinations for the modern bathroom. “The Uptown range”, according to Colin Sykes, “introduces quality brassware to the established Aqualisa portfolio and is very much a new business opportunity for us. These are exciting times for the Aqualisa brand and a strong brassware offering will only enhance our sector credentials in the months and years ahead,” he adds. www.aqualisa.co.uk

IDS MAKES STRATEGIC APPOINTMENTS WITH NEW DUAL OPERATIONS DIRECTORS Specialist surface materials distributor IDS has re-shaped its senior management team with the promotion of Sara Jones to Operations Director (North) and the appointment of Alex Rees as Operations Director (South).

Previously one role, the new positions reflect the depth and breadth of the IDS portfolio in worksurfaces, laminates, solid surfacing, flooring, wall and ceiling panels and panel products, together with the scale of its operations from

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18 branches across the UK to service its extensive customer base in retail, contract and commercial manufacturing.

Sara originally joined the business in 1994 as a Trade Counter Assistant and progressing to hold the position of Regional Director since 2011. In her new role she will have full responsibility for five distribution sites across the North of England, as well as the production facility and digital business at Parkhouse at Stoke.

Prior to joining IDS, Alex gained nine years’ experience with a number of Saint-Gobain owned businesses operating in the building materials industry, including Jewson, Gibbs & Dandy, Normans and British Gypsum.

Alex Rees, Operations Director (South).

In his new position at the surface materials distributor, Alex will be responsible for sales and operations at 11 branches in the south of England. www.idsurfaces.co.uk

Sara Jones, Operations Director (North)

Stay up to date with all the latest news from the KBB industry

Find out about the latest products to hit the connected homes market and how you can get involved in this growing sector.

@anthonypaulointeriorshowroom is the #kbbshowroomoftheweek.

We love everything about this fabulous on trend display.

Find out why a focus on its marketing strategy helped @brandt.design.kitchens to thrive through the lockdown.

Wayne Dance, managing director, @inhouseltd explains why retailers must perfect their marketing mix in order to strengthen their brand.

Join the conversation – follow @kbbreview on...

The KBB industry’s leading business magazine for over 35 years

Sponsor News

IDS ADDS WALNUT WOODGRAIN TO ITS TUSCAN SOLID WOOD WORKSURFACES COLLECTION The IDS Tuscan solid wood worksurfaces collection has been enhanced with a new engineered walnut option that will deliver the same luxurious looks as solid timber but at a more affordable price point.

The worksurface features a 3mm surface layer of prime quality walnut bonded to a 24mm thick chipboard core and is precision finished on all edges. The thinner layer of wood delivers premium grade aesthetics, while also being a more sustainable use of natural resources.

The worktop is also lighter in weight to transport, handle and install on site.

The walnut worksurfaces are available in two sizes of 3000 x 650 x 27mm and 2400 x 950 x 27mm and are supplied with two types of edging strips. Along the front edge, they run linear along the length and on the short edges provide an end grain effect, making the worktops indistinguishable from the look and feel of solid walnut.

stained finishes of Chalk, Fossil and Espresso Oak. Thicknesses start from a slimline 26mm through to 60mm and lengths from 1.2m to 4m. Matching upstands are also available for all species and colours.

Engineered Walnut is now part of the 14-strong Tuscan solid wood worktop range which offers a selection of whitewashed, stained and classic timbers including European Oak, Walnut, Iroko, Brown Ash and Country Beech. There are also four pre-oiled oak options in clear or

The Oak, Walnut, Ash and Beech Tuscan timbers are fully FSC® and PEFC™ certified with Iroko complying with EU Timber Regulation (EUTR) requirements, underlining the range’s environmental credentials.

www.tuscanworksurfaces.co.uk

SALES OF ROMAN'S THREE PART CLEANING SYSTEM BOOM Shower designer and manufacturer, Roman, saw a rapid return to previous levels of output after lockdown restrictions were lifted. But times are now clearly different.

Although Roman has embraced and promoted bathroom hygiene for decades, it’s now never been more important since COVID-19 broke into our lives. However, apart from regular cleaning agents, domestic bathroom hygiene products are possibly consumers least considered bathroom product.

Consumer research conducted in 2018 by the BMA concluded that hygiene was one of the key purchasing considerations.

Hygiene has always been a core pillars in the design process of Roman’s products.

Subsequently, all ranges are

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coated with Roman Ultra Care which seals the glass for longterm optical clarity and also benefits the end-user in the fact that it is easy-clean Roman say that sales are rocketing for Roman’s 3-part cleaning system for glass that may have discoloured or gone grey with age and use. This works on any glass around the house, not just showers. The first cream cleanses and takes the glass back to its original clean form; the second is exactly the protective glass coating factory applied by Roman; and the third is simply the Ultra Care product for ongoing cleaning and care.

Roman’s Liberty range features a genuine hygiene breakthrough by eliminating the need for any silicone on the vertical wall fixings. Instead, a hydro-active tape system, compresses inside

www.roman-showers.com the aluminium profiles during installation and seals fully from the inside of the profile. This negates the need for any vertical silicone which transforms the

look and maintenance on what are minimal framed products with specialist coloured metal finishes – no longer plastered in discolouring sealant.

Zenith looks, feels and performs like stone but can be templated, cut and fitted by the team on site.

• • • • • •

12.5mm thickness 100% waterproof Solid composition between two decorative sides Ideal for undermount sinks & engraved drainer grooves Colour-fast, complementary core No special tooling required

Transform spaces with the original and best solid compact laminate. Contact us today.

Pictured: Zenith in Marmo Grigio by Wilsonart UK

Lambton St Industrial Estate Shildon Co. Durham DL4 1PX UK

@wilsonartuk Tel: +44 (0) 1388 774661 Email: customerservices@wilsonart.co.uk www.wilsonart.co.uk

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Sponsor News

DESIGNED TO INSPIRE Vitra Publishes New Dedicated Brochures for Both Retailers and Consumers Based on market research and customer feedback, VitrA has taken a new approach to its product literature for both the Designer Collection and Bathroom Collection by publishing a consumerfocused brochure and a separate brochure for use by showroom staff.

The consumer brochures are packed with inspiring lifestyle imagery and innovative ideas, making it easy for them to make an informed choice. The technical information is kept simple, with just the essential product dimensions. The brochure for retail showrooms is more technical with exact sizes, technical drawings plus clear information about colours and product features.

The Designer Collection brochures feature ranges designed in collaboration with top name designers such as Arik Levy, Noa, Ross Lovegrove, Sebastian Conran, Terri Pecora, Claudio Bellini, and Matteo Thun, as well as ranges designed by the VitrA in-house design team.

This includes the new range Voyage by Arik Levy. The collection focuses on clean, modern, minimalist design.

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The Bathroom Collection brochures feature comprehensive ranges to suit domestic and commercial settings, including the popular S50, Integra and Valarte ranges. The consumer version also includes striking inspirational pages laid out in mood-board styles like Gadget Heaven, Country Classic and Small Spaces.

“We understand how confusing it can be for consumers to choose the right products for their new bathroom and by separating the information, we can help to bring some clarity and make the decision making that bit easier. Equally, the retailers can provide excellent customer service by having technical information at their fingertips.” explains Marketing Manager Margaret Talbot. “Consumers want to see the products and be inspired – apart from the basic dimensions and colours options, other technical information is less relevant for them, and importantly it encourages them to discuss the design with their retailer or installer. The new brochure format concentrates on looks to create the perfect, life-enhancing modern bathroom.”

The new brochures can be seen online at www.vitra.co.uk/brochures

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The most sophisticated yet accessible and user-friendly range of connected showers on the market.

For more details visit

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Industry News

supplied by

MHK APPOINTS NEW CHAIRMAN AFTER FOUNDER PASSES AWAY Following the death of Founder and Chairman Hans Strothoff in August, buying group MHK has appointed Werner Heilos as its new Chairman.

Strothoff had a long and successful career and before founding the buying group MHK in 1980 had worked for Finnish furniture company Asko and Designo in Stuttgart.

Prof Rainer Kirchdörfer, Chairman of the Supervisory Board of the MHK Group AG, with the MHK board of directors, presented details of the future management of the MHK Group to its employees at a memorial ceremony.

Kirchdörfer said: “Hans Strothoff has decreed that the MHK Group will remain together in its entirety.”

As executor of the will, Kirchdörfer will implement Strothoff’s ideas and wishes – and thus the new structure, which consists of the establishment and staffing of a foundation.

Kirchdörfer continued: “The individual MHK companies will be listed directly or indirectly under the future foundation. For the employees and shareholders of the MHK Group, this new structure will not result in any noticeable changes.”

The board of directors will be made up of six members.

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The majority of the board has remained the same, but new board member Donald Schieren has been promoted to Werner Heilos’s former procurement role as Heilos takes up the role as Chairman.

The board consists of: Wolfgang Becker, central settlement system, payment risk and business management; Frank Bermbach, banking and financial services; Dr Olaf Hoppelshäuser, sales, logistics and facility management; Kirk Mangels, marketing and corporate communication and Donald Schieren, procurement marketing. Heilos will handle strategic direction, human resources, finance and legal affairs.

Heilos said: “Entirely in the spirit of Hans Strothoff, we will continue to manage the MHK Group in the usual manner and jointly expand our market leadership.”

Kirchdörfer added: “From my discussions with the various committees, I can report how unanimously these decisions were welcomed by all sides.

This, too, is a clear signal of the cohesion within the MHK Group. The management board and the supervisory board will coordinate very closely and as a team will do everything in their power to lead the MHK Group into the future in the spirit of Hans Strothoff.”

COMPUSOFT’S NEW PRODUCT NAVIGATOR AIMS TO MAKE UPSELLING EASIER CAD specialist Compusoft has launched it a new Product Navigator to help showrooms upsell by allowing products to be searched and compared easily.

The new function is within Winner Design and it allows users to search using key product attributes and compare all appropriate matches side by side. The new tool has a variety of useful sales materials, which will allow a designer to answer any questions clients may have.

walk through their showroom.

“Product Navigator does just that. By using the data from our catalogues, this sales tool improves upselling kitchen products, making it easier for customers to see and compare different products.”

Other key functions include a comparison view, where you can look at different brands side-byside to compare specifications.

Product Navigator is webenabled and can be accessed anywhere, including a tablet device, which frees up designers to move around the showroom with a customer.

Media content includes extra sales materials for products, such as videos, website links and technical drawings. There is also a wish list function, where a customer’s favourite products can be added and found easily.

Compusoft UK Managing Director Alex Ainge said: “Our customers have told us that they need to have the fantastic sales information available in Winner Design at their fingertips, as they

All of these new features integrated into Winner Design, which means products can be directly imported into a design, quotation and order list in one step.

INSTALLED WITH CONFIDENCE No bathroom collection is complete without VitrA’s high quality wall-hung frames and flush plates.

Discover more at www.vitra-fitandforget.co.uk

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Industry News

supplied by

AMERICAN KBIS SHOW WILL BE ONLINE ONLY The National Kitchen and Bath Association (NKBA) has announced that its Kitchen and Bath Industry Show (KBIS) will now be fully virtual.

The in-person event that was scheduled to take place on February 9-11, 2021, at the Orange County Convention Center in Orlando, Florida, has been cancelled. The show would have run alongside the International Builders’ Show (IBS), organised by the National Association of Home Builders (NAHB).

The NKBA says that the health and safety of the exhibitors, attendees, partners and employees remains is its top priority. The organisation is confident it will be able to host a live event in February 8-10, 2022

at the same venue.

The current coronavirus restrictions in Florida and the USA have imposed limitations on large gatherings and travelling.

There are also companyimposed travel restrictions on employees affecting attendees and participating companies.

The international KBIS show will take place online during the second week in February and will offer interactive and immersive events. Registration will be free for all NKBA members.

The NKBA released a statement on its website saying: “The cancellation of the live event is due to continuing developments related to the Covid-19 pandemic, including current government restrictions and

limitations on large gatherings imposed by states and other local government and public health authorities; the inability of KBIS’s international community to travel to the show due to quarantine requirements and travel bans; and the various company-imposed travel restrictions on employees affecting attendees and participating companies.

“Despite cancelling our inperson February 2021 show, we are committed to keeping us all connected. As part of this commitment, we will be launching a virtual show and events platform during the second week of February that will offer interactive and immersive experiences for both exhibitors and attendees from wherever they are in the world.”

AMA PRAISES BATHROOM MANUFACTURERS’ ‘TEAM SPIRIT’ AS SALES RESILIENT DURING PANDEMIC The latest report from AMA Research said the bathroom products market remained resilient during the coronavirus pandemic thanks to the industry’s ‘team spirit’ and the “diversity of its distribution channels”.

bathroom industry”.

She added that “as a result of Covid-19, allies and competitors alike have been working together to protect their businesses, their industry and their economy overall, showing the resilience and importance of some of the products within the UK bathroom market today”.

This diversity, it added, enabled bathroom manufacturers to “maximise both domestic and commercial opportunities and focus on the more beneficial route as demand requires”.

She concluded: “Companies can feel proud that they are truly adaptable in the face of adversity. It can be seen very clearly within this market and this is what will help protect the market and its companies going forward.”

The report (Bathroom Market Report – UK 2020-2024) also said that the future of manufacturing companies will be driven not just by their products, but how they are perceived by the public in their response to the Covid-19 crisis.

This, said AMA Research, was built on core products well suited to the supply-andbuild and healthcare sectors, meaning they were able to secure contracts directly with key developers, helping the NHS cope with the increasing pressure from the volume of Covid-19 patients by providing ventilation equipment and PPE, as well as special pipe for emergency medical use in high-profile projects such

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as the Royal Marsden and the Nightingale hospitals.

The industry also provided plumbing and drainage products for urgent repair and maintenance work, including at RAF and Royal Navy facilities.

Some companies, said AMA Research, even donated their own PPE stock where they had surpluses, as well as supporting the community through local charity donations.

AMA Research said that with the requirements for social distancing and safety in the workplace for both the bathroom and construction industries, it was unlikely there would be a return to ‘normality’ until late 2021, if there is one at all.

Report Editor Michelle Turner praised “the sense of camaraderie and team spirit that has resonated throughout the

The report anticipated that the value of the UK bathroom market would recover, albeit at a slow to moderate pace in the short term.

It also suggested that market value would be influenced not only by the cumulative effects of Covid-19, but also current and further expected currency fluctuations as a result of Brexit proceedings from the start of 2021.

AMA Research said it expected stronger market performance towards the end of 2024.

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HIPPOSKIP (L)

IDEAL FOR:

IDEAL FOR:

IDEAL FOR:

• Rubble • Gardening projects • Heavy material

• Old bathroom suites • Small kitchens • DIY waste

• Kitchens & bathrooms • House improvements • Garden & DIY waste

BAG & COLLECTION FROM: RETAIL PRICE

£112.49 EX. VAT

BAG & COLLECTION FROM: TRADE PRICE

£97.18 EX. VAT

RETAIL PRICE

£137.49 EX. VAT

4.5 1.5

210 x 165 x 100cm

CUBIC YARDS

TONNES

BAG & COLLECTION FROM: TRADE PRICE

£118.74

EX. VAT

RETAIL PRICE

£208.33 EX. VAT

FOR MORE INFORMATION VISIT OUR WEBSITE HIPPOWASTE.CO.UK/TRADE OR CALL OUR TRADE LINE ON 02392 282981

TRADE PRICE

£181.20 EX. VAT Rated

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Industry News

supplied by

"CHALLENGES AHEAD FOR RETAILERS BUT DEMAND WILL REMAIN STRONG" Some retailers may be forced to consider how much retail space they need as consumer habits change, but demand will remain strong, according to Neil Clark, Managing Director of Franke UK. As many KBB designers are working from home and offering a new virtual service, many retailers may evaluate their space and decide to close studios, Clark believes. However, he also says that the physical retail experience cannot be replaced.

Clark said: “While nothing replaces the bricks-and-mortar experience, I do think many retailers will be evaluating how much retail space they really need if they can sell and operate differently. My view is that inevitably there will be fewer studios, but not fewer people in the market, just more of doing things differently.”

The Franke MD has commended showrooms and retailers for adapting to these changing times so quickly and using their creativity to engage with customers. Design consultations and presentations are now frequently done via videoconference, which both designers and customers have adapted to.

Clark said: “Covid is causing everyone to do things differently.

Not least kitchen retailers, who are stepping up to the plate and adapting in impressive ways.

Neil Clark, Managing Director of Franke UK

They are being more creative in how to get their message across, using technology platforms for design and presentation, while enhancing social media, website and marketing activity.”

Sales have been recovering after sales fell off for six months between March and September.

Franke UK reports that studio business has come back strongly, but the house-builder market has not bounced back so well.

“Six months ago, sales fell off a cliff for everyone, but they are now recovering,” said Clark.

“Across the Franke group, I have been monitoring other countries in Europe who were ahead of us to lock down and then open up again and our markets in Italy, Germany and France have come back really strongly. I am very encouraged by this picture and while we sold very little for a couple of months here in the UK, demand is still there and the overall balance for this year is looking quite positive.”

THREE NEW WREN STORES BRING TOTAL TO 99 Kitchen retailer Wren has opened two more stores, with a third scheduled for later this week.

The new stores have opened in Mansfield and Altrincham, with Oldham coming on stream on Friday, October 9 The new Mansfield store opened its doors on Friday, September 18 was the chain’s 97th. It has 64 kitchen displays and created 18 jobs locally. City Mayor Andy Abrahams was there to cut the ribbon (main pic) and was presented with a £500 donation towards his 500 Fund, which helps local community projects.

Cllr Abrahams said: “I am delighted that Wren Kitchens has come to Mansfield – I am confident they will be a success.

This is a very exciting time to be locating here with £50 million being invested in the town centre and with the council and many developers building homes all around the district.”

The Altrincham team

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The store has a dedicated design studio using its own dual-screen 3D design software, as well as a dedicated VR studio where customers can experience their new kitchen using virtual reality, allowing them to walk around inside it and open doors and drawers.

Mansfield Showroom Manager Andrew Hallam has 25 years’ experience as a retail manager.

He said: “We’re proud to be bringing the Wren brand to the Mansfield community as the nearest showrooms are some distance away in Nottingham and Derby.”

Altrincham is Wren’s 98th store and has 57 displays, creating 20 jobs. The 15,000sq ft store has two VR screens and a design studio for local architects and designers to use.

Altrincham Showroom Manager Alan Evans has 20 years’ experience as a retail manager.

He said: “We’re proud to be launching our state-of-theart showroom in the heart of Altrincham, and no matter where people are with their kitchen renovation project, we’re confident we can support them with expert advice, as well as inspire them with design tips to help create their dream kitchen.”

The Oldham store, its 99th, will open later this week and the chain’s 100th store is scheduled to open next month in Greenwich.

Wren kitchens employs around 5,500 people across all of its sites and is a family-run business.

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Industry News

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NEW BOOST FOR KBBREVIEW’S SAVE OUR SKILLS CAMPAIGN Podcast – the show launched at the start of the lockdown in March. The SOS episodes will looks specifically at practical advice for industry job seekers.

The first show examines CVs and covering letters with Franke UK Head of HR Louise Holloway.

Save Our Skills, the kbbreview campaign aimed at helping anyone made redundant in the kbb sector has stepped up a gear with a new podcast and sponsorship.

The Save Our Skills podcast will feature as a series of bonus episodes with The kbbreview

You can listen by using the player at the bottom of this page of by searching ‘kbbreview’ in your podcast app of choice.

Quooker has also signed up to continue its vital sponsorship of the Save Our Skills campaign.

“We’re delighted to continue to support this fantastic initiative,” said Quooker UK MD Stephen Johnson. “It’s so important that the kbb industry keeps as much

of the experience, skills and knowledge as it can at this really crucial time. This is just part of the range of initiatives Quooker is doing to support the sector and I hope it inspires others to work together for the common good.”

but also grow what we can do.

The main feature of the Save Our Skills campaign is the weekly e-mail sent to the whole industry that showcases those seeking new roles. Since its inception, nearly 60% of those featured have found new jobs.

“I really urge anyone who has been made redundant – or know anyone who has – to go to the website and think about putting themselves forward.

It really does work and I really must thank Quooker for all their support, it really makes Save Our Skills happen.”

“We are really proud of everything Save Our Skills has achieved so far,” said kbbreview Managing Editor Andrew Davies.

“But, as we approach the end of the furlough scheme, we want to make sure we not only continue,

“The new podcast episodes will give insightful, practical advice and the e-mails will keep going out every week to show the talent that’s out there for the taking.

The see all the candidates so far, and to find out about getting involved, go to: www.kbbreview.com/saveourskills

HOMEBASE TRIALS NEW HIGH-STREET KITCHEN AND BATHROOM SHOWROOM FORMAT Homebase has launched a new type of high-street showroom dedicated to kitchens and bathrooms. The showroom is dual-branded Bathstore and Kitchens by Homebase.

Originally a Bathstore showroom on Sydenham Road, Guildford, the new concept store offers a full design and installation service. Homebase is offering free 3D design appointments with customers in-store for both kitchen and bathroom projects.

Homebase acquired Bathstore in July 2019 after the bathroom retailer went into administration the month before. Homebase now operates 155 stores and 16 standalone Bathstore stores and is trialling new high-street stores.

This is the second type of new store format that Homebase is trialling. The first new high-street stores were two Decorate by Homebase that were launched in May 2020 in Cheadle and Sutton, which focus on paint, wallpaper, flooring and tiles.

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Damian McGloughlin, Chief Executive of Homebase, said: “I am extremely proud of the whole team, who have worked so hard to create and launch this new concept store at a time of widespread disruption. We have invested a great deal in the instore experience for customers across the country, which has included experimentation and innovation in new store concepts.

“Roux Kitchens and Copperbridge are fantastic additions to the wide range of products we offer customers to help create the latest home trends. The kitchen is the heart of the home, and we’re looking forward to helping more customers make their dream kitchens a reality.”

The split-level showroom has its ground floor dedicated to Roux and Copperbridge kitchens from Moores, while the first floor is a Bathstore section that has a range of bathroom displays.

Homebase offers a selection

Homeprojects, of leading brands, such as Villeroy and Boch and Duravit on the bathroom side, as well as appliance brands such as Neff, Smeg, Bosch and Kitchenaid.

Homeprojects, Homebase’s installation team, will take on the installation service and fully fit the kitchen or bathroom. The work comes with a two-year workmanship guarantee.

Homebase’s installation team, will take on the installation service and fully fit the kitchen or bathroom. The work comes with a two-year workmanship guarantee.

Smart Home.

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Smart Life. giraltd.co.uk

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Industry News

BLUM LAUNCHES NEW TECHNICAL SERVICES AREA ON ITS WEBSITE Now that the country is trying to return to some sort of normal, Blum has identified that technical services is an area where they can support businesses as much as possible. Accordingly, it has launched the all new ‘Technical Services’ area on blum.com.

With four main areas; Technical Services Overview, Technical Services Support, Technical Training and e-services there is support for every touch point of the business. From manufacturing, through distribution, retail and installers, to the end-user. All the ways to help in one place.

There is a new commissioning service available, and new technical training sessions – all able to be booked via the website.

The Technical Support team can be reached in a variety of ways, at their dedicated phone number 0800 2300 898, by email at technical.uk@blum.com or via their Live Support app – available for iphone at the app store or android at the google playstore.

For more information go to: www.blum.com 0800 2300 898

MOORES PARTNERS WITH SUPPLY CHAIN SUSTAINABILITY SCHOOL Moores Furniture Group Ltd has partnered with the Supply Chain Sustainability School to demonstrate how the ‘Kaizen’ methodology can be used to minimise both the company’s and their customers’ carbon footprint whilst also demonstrating environmental responsibility.

Moores adopted the ‘Kaizen’ method, which is an approach used to analyse current ways of working and create continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements. The Kaizen event focussed on analysing ‘touch points’ from the painted fascias leaving Moores’ Spray Shop through to the assembly and distribution processes. It identified that the process designed to apply a polythene sleeve to door and drawer fascias using an ‘L’ Sealer

was causing potential damage to the fascia through catching them on the sealer’s infeed mechanism. Through further analysis it was also realised that there is no significant benefit from the application of the polythene sleeve, as the product is adequately protected against abrasion by an initial protective film already applied to the fascia.

Eliminating this process removed unnecessary production equipment and polythene packaging, resulting in the removal of circa 20 tonnes of single use polythene per annum, complete with the associated environmental impacts for raw materials, manufacture, distribution and recycling operations for both Moores and its customers. www.moores.co.uk

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Bring the Great back into Britain - Install a Vogue (UK) Heated Towel Warmer or Designer Radiator

Image showing our Stainless Steel Pearl MD058

Vogue (UK) Ltd Strawberry Lane, Willenhall, West Midlands, WV13 3RS. United Kingdom T: +44(0) 1902 387000 F: +44(0) 1902 387001 E: sales@vogueuk.co.uk W: www.vogueuk.co.uk

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Industry News

2 BORA PRODUCTS WIN GERMAN DESIGN AWARD 2021 BORA, manufacturer of innovative cooktop extractors, is already looking forward to next year as its BORA X Pure range and recently launched BORA Professional 3.0 have both won the prestigious German Design Award for 2021.

The award places particular emphasis on outstanding and innovative design.

BORA’s founder Willi Bruckbauer commented: ‘We’ve created something really quite special with the BORA Professional 3.0 and the BORA X Pure, and we’re absolutely delighted that our efforts are being acknowledged with double awards.

The BORA concept started a major trend that continues to influence the entire kitchen industry.’

BORA Professional 3.0 is a modular system that can be customised to meet customer requirements. Its design highlight is the subtle, stainless-steel control knob with a black glass front and sensitive touch-operated surface with a high-definition, white LED display.

The unique, striking design of the air inlet nozzle on the BORA X Pure is what makes it stand out. It is slightly recessed into the centre of the cooktop and can be twisted to create various looks. The innovative eSwap system allows filters to be changed swiftly and easily from the top through the air inlet opening. www.bora.com

HI-MACS® EMBRACES THE TERRAZZO TREND WITH TWO NEW COLOURS When it comes to surface design trends, there’s one look that’s had a huge impact on both residential and commercial interiors alike.

Terrazzo, is an immensely popular floor and wall treatment that has really become popular, from floor styles, tabletops, bathroom basins and kitchens to even phone cases and stationery, the Terrazzo trend is everywhere and is subsequently, a look with longevity.

HI-MACS® is delighted to announce the launch of two stunning new colours in a new Terrazzo finish – Terrazzo Classico and Terrazzo Grigio. Taking the trend and developing it for application in any interior, HIMACS® Terrazzo can be used for residential, commercial and public projects of any size or style..

The origins of Terrazzo as we know it today reach back to 18th Century Venetian pavements and flooring but it wasn’t until the

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1920s that the look really took off.

The graphic design, renowned for its speckled, dotted, asymmetrical, imperfect random pattern contrast has evolved over the years to become the abstract illustrative print we know and love today.

Terrazzo goes with just about anything and the new HI-MACS® Terrazzo colours demonstrate this beautifully with the neutral tones of Terrazzo Classico and the industrial feel of Terrazzo Grigio.

professional projects. Numerous international certificates award HI-MACS® top marks for its hygienic performance, high indoor air quality and the fact that it is emission-free and nanoparticles-free. Resistant to dirt, bacteria and harsh chemicals, this smooth, nonporous material leaves nowhere for germs to hide, offering peace of mind for healthy homes and public spaces.

HI-MACS® works for virtually any interior application. Be it wall-coverings, countertops, shower areas, bathroom basins, kitchen countertops or island units in residential environments.

Made from a mix of minerals, pure acrylic and natural pigments, this solid surface material is hardwearing, resilient, seamless, hygienic and stain resistant and it can be thermoformed into curves, ideal for seamless wet room applications, kitchen islands and

Launched in September 2020, HI-MACS® Terrazzo in Classico and Grigio expands the HIMACS® solid surface portfolio to embrace this popular design trend, enabling homeowners, designers, architects, builders and specifiers to bring this latest look to surfaces and wall treatments.

HI-MACS® Terrazzo Combines aesthetic appeal with hygienic, hardwearing qualities. www.himacs.eu

SWITCH PLATES & SOCKETS

#Installation Systems

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H A RT L A N D C O L L E C T I O N

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Victorian Semi, Dulwich – Hartland Antique Brass.

Add the finishing touches to a Classic English Kitchen With its stylish slim front plates, the Hartland collection adds that final touch of quality to any luxury interior; whether traditional, contemporary, or a classic!

• 12 stunning plate finishes, including Matt Black • Complementary finishes on switch inserts • Ultra-fast dual 2.4A USB (4.8A total) • USB Type A & C output connectors as standard • Choice of grid plates & modules

Roca installation systems offer an affordable solution when a practical, hygienic and modern bathroom design is called for.

Contact us to request a catalogue or to discuss a project.

A wide range of different installation options are available, allowing easy install of wall-hung and back-to-wall WC’s along with bidets and basins.

Discover more at

www.hamilton-litestat.com

www.uk.roca.com

+44 (0)1747 860088 info@hamilton-litestat.com

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09/01/2020 14:13

Industry News

SCOTTISH RETAILER FIRST TO DISPLAY NEW POGGENPOHL +VENOVO Poggenpohl kitchen design concept, and the first to be developed for many years, is going to be on display in Scotland only at Kitchens International’s Showroom of the Year 2020 on Dundas St in Edinburgh.

The +Venovo kitchen range is specifically designed for living in 2020 and beyond. Combining wood, metal, ceramics and suspended units, the kitchen has a certain contemporary style and sculpture while maintaining functionality for modern living.

Design features include suspended cabinets which give a feeling of space and are ideal for open plan living; a raised worktop which adds character to an island and allows for an allocated washing, drying and food prep area;

“THE CREATION OF NEW DISTRIBUTION CHANNELS IS FUNDAMENTAL“ As social distancing rules remain in place and the industry continues to adapt to the ‘new normal‘, Gira has identified a rapid growth for future-proof lighting design, which is intelligent and self-serving.

new preventative measures and product differentiators.“

Accordingly, Gira has enjoyed progressive dialogue with specialist lighting distributor, Intalite UK, a specialist in decorative & technical lighting, and discovered that the two businesses share the same philosophy in that a greater product offering and the creation of new distribution channels is fundamental to business-success.

This has subsequently led to a collaboration between the two businesses.

Mark Booth, Managing Director at Gira UK says “To be able to come together and share ideas, technical expertise and products with fellow brands and businesses is a great way to stay reactive and commercial. Following the nationwide lockdown measures and inevitable lag in retail recovery, the general consensus from the industry (and country) is that ‘together we are stronger‘.

It’s extremely hard to not see the virtues of this philosophy in times of crisis, which is why we must pool our resources and consider all routes to market for a more united, sustainable future.“

John Keenan, Managing Director, Intalite UK says “COVID-19 has definitely impacted our business,but we have remained available remotely and communicated with our customers by phone and on email and we are now beginning to see a steady rise in sales and quotations. Now more than ever, we need to ensure we’re able to quickly respond to new areas of desirability and apply

John continues “We are really excited to begin talks with Gira and discuss how smart home technology is becoming a driving force behind contemporary lighting design. We are keen to grow our product portfolio so that we can supply our trade customers with everything they need to stay competitive and current, as more consumers begin to realise how intelligent design is making a huge

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Mark Booth, Managing Director, Gira UK Ltd

difference to the functionality of a home. Gira offers the lighting industry an ability to break into new, untapped markets where intelligent building design has become a driving force. I am confident this is an area of the business we want to explore and grow: especially as 99% of the brands we supply are compatible with the Gira eNet SMART HOME product range.“ www.intalite.co.uk www.gira.com/uk

streamlined cabinets with no or simple handles; open shelving for a living room look and a wide variety of finishes available from wood veneer to bright white.

KI’s Dundas St showroom was awarded the UK Showroom of the Year for its unique ideas and initiatives and its design and layout and this new addition will further enhance the whole customer offering and experience.

KI’s Brand Director Paul O’Brien said: “In what has been a tough year it is really encouraging to see new kitchen designs emerging.

Our clients look for the best in design, functionality and style and this new Poggenpohl design ticks all these boxes.” www.kitchensinternational.co.uk

“In what has been a tough year it is really encouraging to see new kitchen designs emerging. Our clients look for the best in design, functionality and style and this new Poggenpohl design ticks all these boxes.”

“COVID-19 has definitely impacted our business,but we have remained available remotely and communicated with our customers by phone and on email and we are now beginning to see a steady rise in sales and quotations.

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Industry News

GRAHAM LAUNCHES NEW ALTERNA COLLECTIONS Graham Plumbers’ Merchant has launched new-look Alterna collections for bathroom taps, kitchen taps, showers and wastes. Each collection includes new products alongside design updates to some of the most popular ranges and a whole host of new features and benefits.

The new Alterna Shower collection has a total of seven designs to choose from including the two new options in the Alterna Tagliamento range. Both thermostatic showers feature modern styling, with a cuboid mixer bar design and square shower heads making them ideal for any contemporary bathroom.

Both are also easy to install with fast fix wall mounting brackets.

The twin outlet version includes a single function handset

and rainfall shower head to create a truly luxurious shower experience.

Other popular thermostatic showers in the collection have received design updates, including the Iseo and Verano, both of which feature unique cool chrome technology to ensure the bar valve stays cool to the touch, and the Sesio twin outlet shower that offers a softer rounded counterpart to the Tagliamento.

In the Bathroom Tap collection there are four new ranges, all designed to complement the collection as a whole. The angular Brembo and crisply styled Liri will fit with any modern bathroom design, while the Ponza taps are ideal for those looking for a smoother aesthetic. Alternatively,

JAMES GARRISON, HEAD OF TRADE We’re very proud to become a Corporate Sponsor of BiKBBI and be part of the great work they do through Education, Standards and Support.

At VictoriaPlum.com, we strive to give Best in Sector customer service through our dedicated Trade Account Management Team, supporting our industry through providing over 6,000 products and advice while making sure that the installers we work with, feel supported and valued, which is reflected in our TrustPilot score.

I am really looking forward to working closely with BiKBBI and its members in the coming months and years.

for traditionally styled bathrooms there is the new Nure range.

In addition, the Ortona and Trade ranges feature new designs. The collection also includes both individual and mixer taps for baths and basins as well as bath fillers and bath shower mixers to provide options to suit any bathroom.

of bath and basin waste fittings, including three new products, a clicker basin waste, a rotary basin waste and a combi bath clicker waste.

The Alterna Kitchen Tap collection features two new designs, the elegantly styled single lever Oglio and twin lever Rubicon mixer taps. Alongside these additions are the newly updated Volterra and Contract mixer products. The collection also includes the Alterna Genoa alongside the deck mounted Contract mixer and Trade pillar taps.

Lucy Barriball, Senior Category Manager at Graham Plumbers’ Merchant said: “The updated Alterna collections offer a refreshed range with new products allowing greater choice for customers. The ranges have been designed with complementary styles to make creating an integrated and coordinated bathroom style simple and easy.

The collections also have options to suit any bathroom, whether the design is striving for the latest in contemporary style or a more traditional look.”

The fourth collection offers a range

www.grahamdirect.co.uk.

WORKTOPS

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Product Launch - Worksurfaces

CONTEMPORARY AESTHETICS MEETS SMART MATERIALS Worktop Express Launch Ultra-Matt Worktop Range.

Specialist online supplier of kitchen worktops, Worktop Express, has launched FENIX NTM® - a sleek, minimalist and contemporary worktop range that the company say will redefine kitchen design.

FENIX NTM worktops are beautifully designed and extremely durable, whilst providing a technical and aesthetic solution to two current interior design trends combining smart materials and ultra-matt surfaces.

Available in two thicknesses and five elegant colours with a selection of colourmatched sinks and accessories, customers now have all the

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surface solutions they require to redefine their kitchen design.

Beautiful Designs and Smart Materials in Harmony FENIX NTM is manufactured using a proprietary technology that creates a surface which is soft to the touch and anti-fingerprint, providing a luxurious kitchen centrepiece with a premium feel which only requires simple everyday care. FENIX NTM worktops also have cutting-edge thermalhealing properties which allow customers to easily repair superficial micro-scratches using everyday household items, making it perfect for those who want a beautiful, statement worktop that's easy to live with.

Customers can complete the sleek, minimalist design with unique colourmatched sinks which are available in a special mattcomposite material.

Product Launch - Worksurfaces

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Product Launch - Worksurfaces Perfect for complementing contemporary kitchens, FENIX NTM is available in a slimline 12mm profile and completely solid construction called Solid FENIX NTM. These worktops have many benefits of this innovative material, including being waterproof. Other Solid FENIX NTM worktops benefits include incredible durability with a high resistance to heat, impact and abrasion and are fully customisable, giving the customer complete control over the aesthetics and functionality of their kitchen worktop.

Worktop Express is supporting its confidence in its Solid FENIX NTM worktops by offering a generous 10-year warranty. The company also offers the same highly appealing colours and ultra-matt aesthetic in a 39mm profile.

Known as Bonded FENIX NTM, it is a more cost-effective way to get all the benefits of a FENIX NTM worktop in their home, supported by a 3-year warranty.

Worktops can be paired with a colourmatched sink to create a perfectly seamless aesthetic throughout their kitchen.

Worktop Express is supporting its confidence in its Solid FENIX NTM worktops by offering a generous 10-year warranty.

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Completing the look

Now Available at Worktop Express

The sinks are strikingly linear and are manufactured from a special matt-composite material. This material creates a “lotus effect”, allowing for the rapid flowing of water and easy cleaning, perfectly balancing aesthetics and functionality. All sinks are available in two sizes: 500mm and 720mm widths - giving customers a choice to select a size that is right for them.

Customers can purchase a Solid FENIX NTM or a Bonded FENIX NTM worktop in the confidence that they are purchasing from a major UK online worktop supplier in Worktop Express.

Complementing accessories including splashbacks and upstands are also available and made from the same unique material as the worktops, so customers can complete a seamless look from worktops to sinks and accessories to achieve the kitchen design they want.

Visit worktop-express.co.uk/fenixntm to view the entire range of worksurfaces, sinks and accessories or, if you wish to experience the complete range of colours and the superior ultra-matt effect of this innovative smart material first-hand, it is possible to order a FENIX NTM worktop sample pack at the same address. www.worktop-express.co.uk/fenixntm

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WHEN YOU NEED SUPPORT, HAFELE IS HERE TO HELP.

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FREE Next Day Delivery To support your business, we’ve halved our minimum free next day delivery threshold from £100 to £50 and extended it until the end of the year. Order before 4pm for Free Next Day Delivery. *T&Cs apply

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Company Profile

SUPPORTING KBB INSTALLERS THROUGH THE INDUSTRY’S MOST CHALLENGING ERA Elizabeth Briggs, Category Manager Sliding, Room & Building, Häfele UK

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The last six months has been a time of reflection, adaptation and flexibility.

As we all navigate new ways of working within social distancing and fresh health and safety rules, many businesses are coping with all kinds of increased pressures, from getting new business in and being able to complete projects, to having fewer team members and trying to adapt to the ever-changing legislation and guidelines.

We know there’s been a lot of pressure when it comes to resourcing, business operations, and delivering projects on time for our customers. Though Häfele has, like you, experienced a huge amount of change in the ways we operate, our priority has been to help our customers during these challenging times and make it as easy as possible for them to continue to work.

Company Profile

To make sure we’re offering the best possible services and solutions, we’ve spoken to our customers throughout lockdown to understand the hurdles that stand in the way of continuity, and how we can make changes of our own to help you work effectively and safely. Essentially, we’ve prioritised helping you achieve a new level of normal.

The pandemic may have impacted a lot of things about our personal and professional lives, but one thing always remains; whether you’re looking for technical, specification or design support, we’re here as an extension of your team. So, to help you secure new projects and continue growing your business during this new era, we’ve brought together some of our services and products to help you in these challenging times.

The pandemic may have impacted a lot of things about our personal and professional lives, but one thing always remains; whether you’re looking for technical, specification or design support, we’re here as an extension of your team.

Häfele Here to Help Whether you need to refine project plans so that they meet a customer’s changing budgets or find ways to improve the overall design and aesthetic of a project to maximise customer satisfaction, we’re here to help you.

We recently launched Häfele Here to Help, a dedicated package of support for our industry. Designed and delivered in response to feedback from customers who shared their Covid-19-related industry concerns with us, the programme will help installers, joiners and manufacturers to increase sales and enquiries, as well as deliver projects on time and on budget despite the financial, operational and logistical challenges presented by the pandemic.

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Company Profile To help customers who require extra support to plan future projects with confidence, the package includes a price freeze on all products for the rest of 2020. Additionally, it brings together a number of existing, value added services to make the design, specification and ordering process as easy as possible. This includes our free-of-charge Lighting Design Service, which allows users to see different options on how integrated LED lighting can transform furniture, units and other products. It also incorporates Häfele to Order, a bespoke, made-to-order manufacturing service that allows customers to order personalised packed and, in the case of lighting, assembled and tested products for their project, saving time and improving efficiencies when installing and fitting products.

Sliding door gear: technical specification support The pandemic has made it more important than ever for homes to be multifunctional, with our properties now being used for everything from working and learning, to exercising and relaxing. Homeowners are looking at the changes they can make to facilitate this new level of flexibility and as a result, we’re seeing increased demand for sliding door gear.

When not in use, sliding doors allow families to create larger, open plan areas for socialising, but can later be closed as a way to break up a space and create smaller, more private areas, such as home offices.

Every sliding door system is made up of a track, rollers and guide, but there are several technical elements to consider to ensure you get the right hardware, materials and specification to suit your customer’s project.

To support this and make the ordering of sliding door systems as easy as possible, we’ve launched a new technical support service.

Starting off with the dimensions of the open space you want to fill, you can then use our sliding door calculator to determine the size and weight of door you need to install. From here, give our Technical Team a call. Using both those calculations, they will specify the best system for the application, will help you decide what material would be best suited to the system and discuss options such as whether the door could be motorised.

Then, you could also use Häfele to Order to deliver the door’s associated components, such as the track and rollers, cut to exact measurements.

In one quick phone call, you’ll be able to order from a huge range of the most popular

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When not in use, sliding doors allow families to create larger, open plan areas for socialising, but can later be closed as a way to break up a space and create smaller, more private areas.

Company Profile

The Free space flap fitting promises to set a new standard in furniture design, planning, and production. It creates more storage room within cabinetry.

sliding door systems available to the exact specification required for your customer, and with the addition of Häfele to Order it’ll reach you as a single, pre-assembled set.

Free Space Flap We know that our customers are always on the lookout for fixtures and fittings which give more options when it comes to the style and functionality of furniture, so we’ve launched a flap fitting with that in mind.

The Free space flap fitting promises to set a new standard in furniture design, planning, and production. It creates more storage room within cabinetry, by eliminating the need for large cover caps, and has an internal installation depth of only 63mm. It’s installed using a single pre-mounted conventional screw connection on the side walls, which will make the building of cabinetry a much more efficient and speedy process.

Free space has a pin system, which requires only one fixing screw to lock the flap in place. Its spring force can be adjusted for a multi-position stop function and it has an integrated soft closing mechanism to ensure gentle and quiet closing of the flap.

The opening angle can be set and limited to 90° with a tool-free, integrated adjustment option, which allows the cabinet to be installed at an elevated height without risk of the door hitting the ceiling.

The Free space is available in five model versions which have a load bearing capacity between 1.2kg up to 10.7kg, and comes in white, light grey and anthracite as standard, and black as part of a special order product.

It can also be matched to any cabinet colour to create a seamless finish.

This is the first time Free space has been made available in the UK and will inspire installers to start thinking differently about hinge work.

As an agile manufacturer, we’ve used the pandemic as an opportunity to look at which services and products would most benefit our customers to help them get back to what they do best. And as the impact of COVID-19 continues to emerge in new ways, we’ll continue analysing what we can bring to market to support our industry in these turbulent times.

For more information on the packages available to support you throughout the pandemic and beyond, visit: hafele.co.uk/hafele-here-to-help

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Insurance Matters

Christopher Bates, Divisional Director, Corporate and Commercial Division, UIB Group

ENSURE YOU ARE PROTECTED IN THESE TOUGH TIMES In the autumn issue of The Installer magazine, insurance expert Christopher Bates of strategic BiKBBI partner UIB Insurance, gives his advice on how to choose a business insurance policy …

2020 has thrown just about everything it could at us and as we reach autumn and approach the year end, it’s almost impossible to predict what 2021 will bring. We all hope it will improve greatly but sadly, uncertainty prevails.

It has to improve surely! But what if it doesn’t? What if it’s more of the same or worse? Its therefore never a more important time for small businesses, especially small ones like KBB installers to protect themselves from what the future may bring.

Which brings me to insurance, when did you last look at your policy and check if your cover will suffice in these difficult times?

Insurance is a serious business and should be regarded as a fundamental part of protecting your company, covering you against a variety of risks ranging from accidental damage to angry customers. Importantly, installers need to understand that some insurance cover is required by law whereas some come as an optional safeguard against threats to you or your business and are designed to give you peace of mind whilst you go about your everyday business.

Understanding what you need and defining which is which policy, and where to find the right ones for you, is part and parcel of choosing the best small business insurance policy for you.

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Legal essentials Employers’ liability insurance is generally required by law for everyone with employees in the UK. It covers you against claims for compensation if an employee is injured or becomes ill as a result of negligence in the workplace. When deciding on a policy, do consider: • The amount covered. Most policies provide cover for £10 million as standard.

• The assistance offered. Some policies include access to legal advice in some circumstances.

• The extras. Certain policies can cover temporary employees, for example.

Protecting property Buildings insurance will often cover damage to property that you own, but if you’re in an office or retail unit, you could look for specialist office or shop insurance cover. These specialist products protect against things like damage to your computers, stock etc.

Almost all KBB installer businesses rely on a van. A dedicated business vehicle policy could help you stay on the road in the event of things like breakdown, damage and theft, for example, something we’ve covered in this magazine a lot recently Covering your back Any public-facing business should also consider the risk of injuring or badly advising their clients.

There are two key protections against this: • Public liability insurance, which covers your legal costs and business losses resulting from accidents that happen to anyone at your premises or as a result of negligence in your work environment.

• Professional indemnity is designed for advisers and professionals. It protects you if your client feels they have suffered financial losses because of negligence or mistakes in your advice or services.

Covering your concerns You can tailor most policies to include the things that are relevant to your business, but sometimes you’ll need to buy separate insurance. For example, you may need to insure company smartphones against theft or damage, or plan for separate healthcare cover if illness and absenteeism are a worry.

Ultimately, it comes down to the protections that are right for your own business. If you know what you need, a clear search can yield the perfect policy.

If assistance is needed, it may be best to contact an insurance broker and get a ‘business health check’. UIB Is the only insurance broker recommended by the BiKBBI and can be contacted via www.uibdirect.co.uk

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In Focus

In Focus The Installer Magazine wanted to get to know new BiKKBI sponsors BA a little better and so we asked the company’s Key Accounts Manager, Anthony McMorrow, a few questions to enlighten us.

Hi Anthony, tell us about your role and your key stakeholders?

As National Key Accounts Manager I’ve been covering this position for two years now and I love the challenge and variety that the role presents. I have a fantastic customer base dealing with a range of key stakeholders in the builders' merchant sector. .

How has COVID-19 affected your customer base?

It’s been a very challenging time for businesses generally but we are all learning to adapt our business models to support the buying behaviour of our key stakeholders. For example,

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we have noticed a huge shift towards online sales and we have had to adapt to help our customers meet the change. As a company we continue to listen to and support our customers so they can deliver the promises they are making to their own customers.

What is Kitchen Kit? Kitchen Kit is a new and exciting trade offer, from an installer’s perspective it is easy to choose, easy to buy and easy to build.

We’ve done our research and taken time to understand what both merchants and installers need from this type of product.

We have taken the hard work out of buying a trade kitchen by

Kitchen Kit is a new and exciting trade offer, from an installer’s perspective it is easy to choose, easy to buy and easy to build.

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In Focus pre-selecting the range of best sellers, including all components on one sku and offering a quick build cabinet solution with as little as a 30 second build-time!

Have you noticed any change in demand between contemporary and more traditional style kitchens?

Certainly J-Pull and slab kitchens continue to be on-trend but there will always be a market for the more traditional shaker style kitchen.

majority of the range is available on either 48-hour flat-pack despatch, or 10-day for rigid, so merchants don’t need to worry about clearing out stock if and when trends move on. Kitchen Kit is trade kitchens made easy and we have created a wealth of marketing material to help merchants sell Kitchen Kit. We pride ourselves on excellent customer service and high quality products keeping the merchants customers very

happy. This UK manufactured product delivers on all levels as well as being very competitively priced.

Why should an installer buy this product?

We have taken time to develop this product and as well as offering a quality UK manufactured product with on-trend style and colours, we’ve made Kitchen Kit easy

What are the benefits to merchants?

We have experts monitoring

User-friendliness! Quite simply, Kitchen Kit provides the merchant with a product that’s on-trend, easy to stock and easy to sell. We have experts monitoring trends so the work is already done for the merchant as it takes any risk away.

trends so the work is already

The best selling skus can be stocked in store but the

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done for the merchant as it takes any risk away.

to build and fit. The ordering process is simple and Kitchen Kit is available off the shelf or on demand. Fitting a kitchen has never been easier, every part of the furniture has been made to be easy to fit, for example the 30 seconds to build-time is a real game changer as we know that time is money for installers.

In addition, we have created marketing collateral for the installers to help them sell on to their end consumers.

Finally, the million dollar question! What challenges do you see ahead for the industry?

It’s very difficult to know what the future holds but this is a resilient industry and as long as we work together and adapt as an industry we can stay strong.

I also believe that Kitchen Kit is available at just the right time as it will help merchants and installers meet new challenges head on. www.kitchenkit.co.uk

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Bathrooms

600mm WIDE PANELS OFFER

EASE OF INSTALLATION

Showerwall 600 x 2400mm HPL bathroom wall panels in Positano Blue Terrazzo

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Bathrooms Steph Harris, Product Manager at Showerwall outlines why the company’s 600mm wide panel offers versatility for bathrooms and cloakrooms “Decorative waterproof wall panelling is now widely accepted as a fast installation, hygienic and easy clean alternative to tiles in bathrooms, ensuites and cloakrooms.

Our Showerwall range offers three widths - 600mm, 900mm and 1200mm and all panels are 2440mm high so can go straight up to the ceiling for a neat finish. These sizes offer a lot of flexibility for different applications around baths, showers, basins and as feature walls and the sizes can be mixed to suit the job.

The narrower 600 x 2440mm panel however is a good one for installers to be aware of as its particularly suitable for certain types of jobs and compact spaces.

The 600mm wide board is an easy size to transport, cut and handle. The panels are lightweight to lift and carry and so can easily be manoeuvred up and round stairs or into restricted spaces – and still create stylish, waterproof areas that are easy to clean and maintain.

Steph Harris, Product Manager, Showerwall

A major benefit for installers is that wallpanelling can be fitted in less than a day using simple joinery tools, either by fixing them to a wall or over existing tiles. "

Beautiful baths Baths are commonly 600mm wide x 1200m long. The 600mm wide panels are perfect for fitting around baths as one panel will fit conveniently behind the taps, while a run of two 600mm panels will sit neatly along the long edge.

in these situations the 600mm panels are an easier size to work with. They minimise cutting and wastage and are very easy to install behind basins and toilets giving the homeowner a stylish surface that is durable and easy to clean.

For jobs where there is a shower over the bath, the shower screen fixings can sit neatly at the outside edge of the 600mm wide panel.

Small shower rooms

Compact cloakrooms Lockdown has refocused consumers’ priorities when it comes to home renovations and hygiene has understandably moved up the list of priorities for many. There’s been a rise in people looking to add a downstairs cloakroom so that guests have a contained place to use, and to create a separate place for handwashing.

Cloakrooms by their very nature are compact spaces, sometimes squeezed under the stairs, and

Many people are now also looking to add extra showering capability to their homes, often by carving space off a bedroom to create a bijou en-suite. Showerwall’s smaller panels are the perfect solution when working around a 600 x 600mm shower tray as the panels can be simply lifted in and sealed in place, with no need for measuring and cutting beforehand.

Showerwall panels are also ideal for creating large walk in or level access showers to support multigenerational living as they can be fixed floor to ceiling and sealed at the base with the Sureseal four-point system.

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Fast to fit, waterproof and stylish The 600mm, 900mm and 1200mm panels are all available in 46 high pressure laminate decors ranging from fashionable terrazzos to luxury marbles and earthy stones to shimmering quartz.

The panels are manufactured from a moisture resistant MDF core and finished in high pressure laminate giving a 10.5mm thickness. They can be installed with Proclick installation using click design technology to lock the panels together without the need for joining trims - offering plenty of design and installation scope for installers when meeting a range of consumer needs.

A major benefit for installers is that wallpanelling can be fitted in less than a day using simple joinery tools, either by fixing them to a wall or over existing tiles. Compared to tiling it is far easier and less time consuming and extends your skills to offer a full turn-key solution to the homeowner and earn more money.

Showerwall is backed by a guarantee of up to 15-years and is available ex-stock nationwide from IDS, Ideal Bathrooms and Formula 1.

For more information contact Showerwall t: 0845 604 7334, e: info@showerwall.co.uk or: www.showerwall.co.uk

surfaces | clever ideas

Bathrooms

Decorative waterproof wall panelling is now widely accepted as a fast installation, hygienic and easy clean alternative to tiles in bathrooms, ensuites and cloakrooms.

Our Showerwall range offers three widths - 600mm, 900mm and 1200mm and all panels are 2440mm high so can go straight up to the ceiling for a neat finish."

omega

ww.bushboard.co.uk 01933 232272 us on our social media channels...

Showerwall 600 x 2400mm HPL bathroom wall panels in Cracked Grey décor

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options

omega

evolve

vista

installation support at your fingertips A WILSONART COMPANY

A WILSONART COMPANY

A WILSONART COMPANY

nuance

A WILSONART COMPANY

A WILSONART COMPANY

omega lifetime product guarantee

hygienic and antibacterial surface protection

high quality and durable surfaces

Installers - sign up to the Bushboard Installer Network for VIP access to upcoming training opportunities, and be notified by email when new installation and product information is available.

In the Resource Centre, you can submit case studies, before and afters and completed projects for the chance to feature on our website, gallery and social media; submit questions to our in-house experts and download installation guides. www.bushboard.co.uk/bushboard-resource-centre

www.bushboard.co.uk | Tel: 01933 232 272

A WILSONART COMPANY

Training & Support

BUSHBOARD INVESTS IN DIGITAL & TRAINING SUPPORT FOR INSTALLERS As one of the major suppliers of laminate surfaces in the kitchens and bathrooms market, Bushboard has always determined a large degree of its success to the value it places on fostering strong relationships with its installer partners and community.

Nick Jones, Sales Leader Wilsonart UK & Ireland

Working in partnership with BiKBBI, the new free online training course will be delivered by product specialists in the Bushboard team and will guide installers through best practice for fitting its Evolve compact laminate work surfaces.

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many installers who are treading the boards alone and value easily accessible and tangible support.

Additionally, Bushboard has also taken further steps in ramping up its efforts to support installers with a brand-new e-learning module, a worktop-specific CPD course for installers. Working in partnership with BiKBBI, the new free online training course will be delivered by product specialists in the Bushboard team and will guide installers through best practice for fitting its Evolve compact laminate work surfaces.

In these turbulent times, installers need to have the trust and reassurance in the brands they work with and the opportunity to hone their skills when it comes to understanding and fitting the product. An unsatisfactory experience for a consumer can have negative repercussions for both manufacturer and installer so it is essential that manufacturers offer initiatives, resources and support to their installer partners to help ensure the livelihood of their businesses are protected at these most crucial of times.

The Evolve range comprises an ultra-slim 12.5mm thickness and its range of 15 bold designs against a backdrop choice of five principal solid core colours enables installers to provide a cutting-edge design statement in their customer’s kitchens. The new module will also highlight how installers can use the Evolve range to streamline the fitting process, with shaping on-site made possible thanks to their solid coloured core and ease of cut.

At a time when face-to-face support is minimal, the importance of a digital support network for installers has never been more crucial. Bushboard has created The Installer Network, a digital resource centre dedicated to supporting its installer partners with the latest information on products and training opportunities.

Bushboard also has a Business Support Team, which features dedicated resource to it's installer community. To support the new Installer Network, this area will be a key touch point for installers, answering technical questions, providing help with training, understanding the needs of the installer and helping develop and encourage installers to use our products, including getting key marketing material into their hands to help their customers make their choice.

Hosting easily accessible installation guides, refresher product videos and direct contact support with a technical product expert when needed, networks like this provide a much-needed branch of support, which is so often amiss in the industry yet so important for

The Installer Network

|

www.bushboard.co.uk

Training & Support

Bushboard Evolve Urban Concrete

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Smart Technology

NEW GIRA

PUSHBUTTON SENSOR 4

Gira has revealed a new multi-functional control button, ideal for today’s premium smart home: The new Gira pushbutton sensor 4 will help homeowners take control of their smart homes as up to eight functions can be effortlessly controlled from one clever switch.

It allows for operation of lighting and blinds, moderate the temperature and humidity via sensor technology and thanks to an external temperature sensor, underfloor heating will automatically begin to function on a chilly evening or frosty morning.

Mark Booth, Managing Director at Gira UK says, “The market is showing demand for new KNX products because, as a green sustainable technology, it will create up to 60% energy savings and significantly reduce the carbon footprint of a building.”

Able to be applied to small and large buildings alike, the new Gira pushbutton

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The new Gira pushbutton sensor 4 will help homeowners take control of their smart homes as up to eight functions can be effortlessly controlled from one clever switch.

sensor 4 is designed to be a future-proof solution, which is easily updated via the Gira ETS Service App. This will ensure the device meets the KNX Secure standards for encrypted communications and protect your data at all times”.

Facilitating greater control at the touch of a button, the new Gira pushbutton sensor 4 enables the end user to control various functions in the KNX system and can be personalised by as the device is available with two, four, six or eight separate buttons which can be freely assigned, depending on personal needs. Also, Gira offers a labelling service so that the end-users switch can be indexed with the relevant functions, so that every button is clearly marked.

For more information regarding the Gira Inscription Service, please visit: www.marking.gira.com www.gira.com

With the wonderful Vital Capsule filter System, the benefits are clear

Delivering cleaner, healthier, better tasting water, the innovative Vital Capsule Filter System’s easy change filter removes 99.9% of bacteria, 99% of viruses, 99% of microplastics, plus rust, sediments and other small particles.

It also helps customers reduce single use plastics and can save the cost of buying bottled water. Offering a choice of designs and colours plus an additional chiller option, the Vital Capsule Filter System is clearly like nothing else.

Make it wonderful at franke.co.uk

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Brassware

"Simple care and maintenance is something that installers could also highlight to customers more so they understand, for example, the importance of changing the cartridge to prevent limescale build up in the boiler, while also improving water taste."

Franke’s Minerva 4-in-1 Electronic tap in Industrial Black

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Brassware

HYGIENIC MINERVA 4-IN-1 ELECTRONIC TAP REDUCES HAND CONTACT The expansion of the range has opened up the scope for installers when recommending products to clients that look great, are high performance and which are easy to maintain.

Current events mean that there is now a huge emphasis for good hygiene in the home and Franke’s newly extended Minerva 4-in-1 Electronic Instant Boiling Water tap range ticks all the boxes whilst reflecting the trend for colour in the kitchen with three new industrial design finishes of Industrial Black, Gold and Copper The Minerva 4-in-1 Electronic tap has long been a popular model in Franke’s portfolio thanks to its hands-free functionality. Now, with consumers increasingly looking at ways to reduce germ transmission and optimise hygiene in the home, an electronically operated tap is a very good option to recommend for installation.

LESS HAND CONTACT The Minerva 4-in-1 Electronic tap is digitally operated and reduces hand contact, while also offering a raft of other practical benefits

for the kitchen. One of these is that an instant boiling water tap dispenses 100°C water which is ideal for sterilising items.

across a range of kitchen styles.

The Minerva Original model is available in chrome for those who prefer a classic finish.

and offers the flexibility to be fitted horizontally or vertically, with just two drill holes and few tools required.

The tap features pre-set touchcontrols which can be activated by a single twist and two taps of the dial for 30 seconds of 100°C filtered boiling or 15 seconds of filtered cold and three taps for 60 seconds of 100°C filtered boiling or 30 seconds of filtered cold water from the 5 litre tank.

Once activated you can stand back and watch while it fills pans, teapots, cafetières and jugs. The 4-in-1 design also gives users to access to standard mains hot and cold water from a separate lever.

The Minerva Mondial and Helix are made from solid stainless steel and feature a coloured PVD coating that is designed to keep the structure of the stainless steel visible.

What’s more, the integral Pro M filter is designed so that it can be easily removed and replaced by the customer. Replacing the water filter is an important part of the ongoing maintenance of an instant boiling water tap.

It reduces limescale build up in the tank and also improves the quality of the dispensed water too. This is a point worth pointing out to consumers once you have installed the tap as it ensures the proper working of the tap ongoing.

MORE DESIGN SCOPE The three new industrial colours of Industrial Black, Gold and Copper are now available across Minerva’s Mondial L-Spout and the new Helix J-Spout tap models, in addition to stainless steel, to offer design flexibility

The expansion of the range has opened up the scope for installers when recommending products to clients that look great, are high performance and which are easy to maintain.

DON’T FIT AND FORGET Any installer will know just how easy the Minerva tap range is to install thanks to the innovative M-Box system.

The box contains no single parts, just one compact box containing Franke Pro M filter, inlet combination, mixing valve set, gasket set and control box Franke’s Minerva 4-in-1 Electronic tap

Jeanette Ward, communications manager at Franke UK comments: “Like all instant boiling water taps, the Minerva Electronic requires a little maintenance from time to time, just as you would with other appliances in the home, to keep them running like new. We are all used to adding salt and rinse aid to the dishwasher and with a hot tap you need to change the cartridge, wash the plastic casing and de-scale the tap sieve.

This takes no more than half an hour and should be done every six months. Although we cover this in our technical guide and on our website, simple care and maintenance is something that installers could also highlight to customers more so they understand, for example, the importance of changing the cartridge to prevent limescale build up in the boiler, while also improving water taste. While ongoing maintenance may not necessarily be the responsibility of the installer it may save them a return visit and could make for a more satisfied customer in the long-term.”

Contact Franke: 0161 436 6280 www.franke.co.uk

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Flooring

There's a strong design trend towards multi-width wood flooring at the moment, with consumers wanting a natural, lived-in aesthetic that has a nod to industrial chic."

Brada Chestnut from the Malmo™ Senses Multi-Width luxury vinyl tile collection

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Flooring

CREATE AN AUTHENTIC RECLAIMED FLOORING LOOK WITH MALMO™ The characterful look of reclaimed flooring can be easily created with the popular Brada designs, part of the Malmo™ Senses Multi-Width luxury vinyl tile collection.

Malmo™ Senses features the latest registered and embossed technology where the printed design is in line with the surface texture, enabling the material to perfectly mirror the look and feel of real wood.

Brada design comes in two fashionable colourways, Brada Storm and Brada Chestnut. Brada authentically replicates the look of reclaimed wood with random plank widths and lengths, but all achieved from a single plank size of 1220 x 180 x 5.5mm. The

product is compatible for use with waterpiped underfloor heating and is supplied in a pack size covering 1.75m².

Malmo™ LVT is fast and easy to install thanks to the Valinge 5G click system with push down end joints to offer extra stability. A 1mm underlay is attached and it features a thick 0.5mm wear layer, assuring a 25 year domestic warranty and 10 years for light commercial applications.

The Malmo™ LVT range is hardwearing and durable, resistant to indentations, will not chip or crack and is R10 slip resistant.

“There’s a strong design trend towards multi-width wood flooring at the moment,

with consumers wanting a natural, lived-in aesthetic that has a nod to industrial chic.

The Brada designs deliver a high level of realism but with all of the performance and cleaning advantages of a technical, manmade material.” says Gail Alcock, Product Director for Malmo™ The Brada multi-width designs are part of the 12-strong Malmo™ Senses LVT range available for 24-48 hour delivery from all IDS branches nationwide.

Contact Malmo™ on t: 08457 298 298, e: info@malmoflooring.com or: www.malmoflooring.com

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Installer Advice

PLAN YOUR WORK AND WORK YOUR PLAN Our intrepid KBB inspector, Richard Renouf, ventures to the coast and discusses the necessity of planning and how sometimes solutions are hiding in plain sight.

Boats in gardens make me curious. When they’re at the front of a house on a trailer they seem to be at the ready for an impromptu trip to the seaside or river. But when they’re big enough to need a crane, wedged up on blocks, and clearly have not had any care or maintenance for years, I wonder why they’re there at all, unless they’re simply monuments to good intentions.

Richard Renouf, Furniture & Floorcoverings Consultant

I set up a cross-line laser on a tripod and was amazed that the installer had managed to get the worktops level throughout

Today’s customer had a huge boat in the garden of his cottage, two streets away from the marina. It wouldn’t fit through his side gate – if it had been mobile. But it wasn’t seaworthy, so that issue wasn’t going to trouble him for some time.

He had greeted me at the front door, and as we walked through several rooms he regaled me with the story of his ‘recycled’ cottage. It had been built in 1861 using beams from a Belgian barn and arched windows from the Netherlands, all imported via the local port, he surmised. Floorboards ran in different directions and the bricks changed every few courses when you looked from the inside, although the outside was rendered so it had an acceptable façade.

He pointed to the kitchen doorway and I had to take a second look. The plinths were deeper on the right hand side and whilst the worktops appeared to be horizontal, the floor dropped away significantly. I entered the room and turned to the left to face the sink. Again, the floor was falling away to the left hand side.

I took out my laser floor scanner which is the quickest way to check the flatness and level of a floor and found a fall of 32 mm over the 6-metre length. The units at the lower end of the room were hovering above floor level. The feet were extended to their maximum height and the plinths had visible packers underneath.

I set up a cross-line laser on a tripod and was amazed that the installer had managed to get the worktops level throughout, but it was pretty clear the marking out had started at the top end of the room and the height had not been checked in several places before the units were fixed into position.

‘I was worried about a flood from the washing machine or dishwasher,’ said the customer. ‘I figured if I put a fall in the screed the water would all flow down and out of the door. I built this extension myself, you know.’

We discussed solutions before we considered who should pay. His partner wouldn’t agree to have the worktops lowered as they would, she felt, end up too low. But he had some wood which he could use to make new plinths – in a contrasting colour and perhaps create a ‘skirt’ around the gaps under the end panels.

I showed him the tall end panels that he had purchased for the tall housings. ‘Why not get some more of these and cut them down to make end panels the right size for the raised units and also to make matching plinths?’

I said.

It was a lightbulb moment for him. ‘I hadn’t thought of that,’ he said. It was certainly a more pleasing option and the actual cost of the materials needed was a fraction of some of the other options he had been thinking of pursuing. It was likely a compromise could be reached with the retailer, who planned the job, and the installer, both of whom didn’t check the basics and act professionally.

The moral of the story? Plan ahead. But remember, even when things go wrong the solution may not be as drastic as you fear.

www.richard-renouf.com

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Clean air with the system.

We conquer dust together.

Healthy, precise and time-saving work. Festool offers an uncompromising connection between mobile dust extractors and tools for every application, dust category and workplace. The result: simple and effective health protection in every situation thanks to a perfectly optimised system.

For more information visit www.festool.co.uk

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Tools, Power Tools & Equipment Advice

SAND EVERY EDGE EASILY Festool launches its new ES-ETS 125/ES-ETSC 125 edge sander

KBB installers and other tradespeople are all too familiar with the scenario of laborious, time-consuming sanding using a sanding block, sanding through edges and resurfacing edges. A thankless task and hardly profitable. Every edge is different: it can be sawn, routed and is sometimes untreated or painted. To sand edges as easily and effectively as possible, Festool has launched a versatile mobile edge sander.

"Our new edge sander eliminates the need to manual edge sand. Many people use a hand-sanding block to sand edges and although this is cheap, it is time-consuming which costs money, it also produces a lot of dust and is prone to flaws," explains product manager Simon Gröger at Festool.

"Until now many have used an eccentric sander, belt sander or orbital sander.

However, this requires skill and expertise, as more aggressive machine sanding can cause the edge to be sanded through or rounded when tipping over. And this usually requires many finishing steps, such as repeated priming or filling," added Simon Gröger.

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Tools, Power Tools & Equipment Advice The solution: A mobile edge sander for all edges

Dust-free sanding: Good for the surface and your lungs

Festool’s new edge sander is ideal for sanding solid wood as well as for intermediate sanding of paint and filler, for all edge finishing work and for trimming edges with any materials or coating.

For many years now, Festool has been focusing on protecting users' health with each new product developed. Against this background, virtually dust- free sanding is of course also possible with the new edge sander: Either using integral dust extraction with a dust bag or in conjunction with a mobile dust extractor.

"We developed the new edge sander so that even from the first application, there is no more tipping over on the edge or sanding through. Compared to edge sanding with a hand-sanding block, time savings of up to 50% can be achieved. Simply open the new Systainer³, take out the edge sander, position it on the edge and get started – quickly, effectively and faultlessly," explains product manager Gröger. The edge sander makes it possible to sand every type of edge, no matter what it looks like: Whether the edge is straight or curved, untreated or painted, perpendicular or at an angle (from 43° to 92°), whether the workpiece is small, large or bulky, narrow or wide (from 5 to 60 mm) – with the new edge sander, all edges can be sanded perfectly. Even external curves on the outline, e.g. on a round dining table, through to inner corners are possible.

You can find further information at: www.festool.co.uk

Sophisticated – right down to the smallest detail The angle adjustment also makes the new edge sander incredibly versatile. This feature enables even free angles to be copied and locked without tools. For the utmost precision, there is an angle display which can be calibrated. Gröger explains, "We have designed the new edge sander with two different sanding settings: In Hard mode, in other words in the setting for pre- sanding, the edge is sanded according to the set angle. In Soft mode – in other words in the setting for intermediate sanding, the edge sander adapts precisely to the surface to be sanded,"

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Waste Removal

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Waste Removal

DISPOSAL GUIDE FOR

INSTALLATION WASTE

Simple guide for tradespeople on how to dispose of rubbish created from installation work.

Disposal Options Unless you work for a large retail chain that includes waste removal in their offer, you have 3 options for waste 1) remove it yourself, 2) use a waste contractor, or 3) leave it with your customer.

1. REMOVE YOURSELF Provided you have an appropriate vehicle, are insured and licensed to move waste, and time to do it yourself, then this option is the most flexible. But, beware of minimum charges at the tip. Many charge 1 tonne minimum regardless of weight. If you take it back to your yard, then if possible, have different skips to split the material into more recyclable and therefore cheaper waste streams. But, beware of the regulatory constraints and remember burning waste is not allowed.

2. USE WASTE CONTRACTOR Using a professional leaves you more time to focus on what you’re being paid for, keeps your vehicle clean, and ensures you have the appropriate paperwork.

There are 3 methods:

1. SKIP

2. SKIP BAG

3. MAN & VAN

Waste type

Good for messy, dirty waste like rubble, tiles

Good for mainly messy, Any type but requires dirty waste like tiles rubble bags if messy

Size

6, 8 and 12 cu yards are most common. 4 yard rarely available

Most common are 1, 1.5 and 4.5 yards

Typical van size 12 or 14 yards. Charge less if less

Containment

Fixed container

Fixed (but floppy!) container

No containment.

Protect grass using tarp or bags

Cost

Cheapest if lots of heavy waste. Unless permit required

Most expensive per cubic yard

Cheapest unless lots of heavy waste

Speed

Rarely same day.

Delays if need for skip permit

Rarely same day.

Delays if need for skip permit

Normally fastest response

Labour

Not provided. Pay extra Not provided. Pay extra Labour included

Space

Need space on site to place the skip

Needs to be placed near road

Waste can be picked up from anywhere

Duration

Good for very long projects for neatness /H&S containment

Good for longer projects for neatness

Better for shorter term projects or frequent collections

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Waste Removal 3. LEAVE FOR CUSTOMER Often makes sense if customer having other works at the same time, so getting it all removed in one go is cheaper. Equally, some customers just like being in control. Those sorts of customers should be encouraged to look after the waste disposal, because whatever you do – they’re almost bound to question whether it was the best option!

Using a professional leaves you more time to focus on what you’re being paid for, keeps your vehicle clean, and ensures you have the appropriate paperwork.

www.anyjunk.co.uk KEEPING THE PRICE DOWN If you use a man & van then, other than shopping around (check out LoveJunk for this), good ways to keep cost down are: • Break down the waste – even though the weight will be the same, waste contractors only have fixed space in their vehicle. So, if your waste takes up less space, that leaves them with more space to pick up other junk before going to the tip • Bag loose waste – putting messy waste into bags makes it easier for contractors to clear. Less time on site means more time for other collections • Place it close to the road – reduces loading time • Anything the customer will take in their own bin? – particularly with small jobs, many customers are often fine with you leaving waste nicely bagged for collection by the council • Leave appliances for council or scrap man.

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Buy British - Install a Vogue Heated Towel Warmer or Designer Radiator

Harmonique

MD060 A perfect combination for heating and drying. This versatile product will suit any modern bathroom.

With a white double panelled radiator as standard and 25mm chrome horizontal tubes.

Other radiator colours can be specified.

Vogue (UK) Ltd Strawberry Lane, Willenhall, West Midlands, WV13 3RS. United Kingdom T: +44(0) 1902 387000 F: +44(0) 1902 387001 E: sales@vogueuk.co.uk W: www.vogueuk.co.uk

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Smart Home - Case Study

'SMARTENING'

UP A PERIOD PROPERTY

Hamilton’s wiring accessories add traditional finishing touch with modern functionality to Victorian renovation The Project: Ben and Vanessa Anders’ five-bed Victorian semi-detached home in Dulwich had not undergone any significant maintenance for 45 years.

The couple decided upon a major refurbishment of the south London property that included extending the rear to accommodate a new open plan kitchen, as well as restoring many of the property’s original features in a traditional style, while ensuring it was functional for them and their young family.

The Brief: With both Ben and Vanessa having a background in interiors, they had a strong sense of the style and design features they were aiming to achieve. The extended kitchen was set to be the focal point of the home with a deVOL Classic English Kitchen with Bella Antique Brass cup handles that complement the brass fixtures, including taps and light fittings. The kitchen was further enhanced by its Arabescato Marble worktops, famous for its dramatic black veining, The couple worked with Farrow & Ball to create a perfect colour palette throughout the home, the kitchen units were finished in ‘Off-Black’ with the wall cladding balancing the dark tones in ‘School House White.’

For the wiring accessories, a traditional low-tech solution was more in character in terms of style, but the functionality needed to support all the requirements of a modern family. They approached Hamilton at international interior design show Decorex to see if the British familyrun company could assist with products that gave them both the look and functionality they were after.

It’s always a pleasure to see a project turn out as beautifully as this, and to receive such positive client feedback. The Hamilton team is always pleased to get involved early in a project’s design stages to advise and support on solutions that are befitting of a new scheme.”

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Smart Home - Case Study

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Smart Home - Case Study The Solution: The Anders wanted a brass finish to be sympathetic with the kitchen and theme of the property’s design scheme, but they had to remain within budget and so Hamilton Hartland in Antique Brass was ideal.

The classic high-quality finish was exactly what they were looking for and it was priced competitively. The pair selected the more traditional plate style that features visible screws – better known as ‘box fix’ – as it complemented the period and style of the home rather than the more modern screwless option.

For functionality and flexibility, the home is predominantly fitted with 1, 2 and 3-gang rotary dimmer switches that allow the zonal lighting to be adjusted to the levels required by the family and their changing requirements. Meanwhile, at the entrance hall, 4-gang 2-way toggle switches are used due to their traditional style that is in-keeping with the period property and creates maximum visual impact as you enter.

For a modern family, the kitchen area is the hub of the home and it was important to facilitate smart phone recharging; accordingly, Hartland sockets with dual USB 2.4A charging capability were placed in specially selected areas of the kitchen area, such as the corner of the centre island, where people will often be seated.

In the other areas of the five-bed home, the Antique Brass finish works well with both the light and dark shades from the bespoke Farrow & Ball interior colour scheme. Hamilton’s range were selected in the garden too with Elemento exterior wiring accessories range with IP66 rating, which ensures the prevention of water and dust ingress, allow for safe and flexible outside functionality. Elemento double switched sockets were installed in the front and rear of the property and enable, for example, the easy use of festoon lighting on the rear terrace.

The couple decided upon a major refurbishment of the south London property that included extending the rear to accommodate a new open plan kitchen, as well as restoring many of the property’s original features in a traditional style

The Result: The Anders family is thrilled with their finished home commenting, “We absolutely love the Hamilton products and how they integrate into the finished décor,” says Vanessa Anders. “We looked at so many brass options that were in-keeping with the traditional style, but found that the quality and finish of many were not of the standard that we wanted. It was not an easy task, especially as we had a strict budget to keep too. However, Hamilton gave us exactly what we were looking for.”

Gavin Williams, Hamilton’s Sales & Marketing Director, says: “It’s always a pleasure to see a project turn out as beautifully as this, and to receive such positive client feedback. The Hamilton team is always pleased to get involved early in a project’s design stages to advise and support on solutions that are befitting of a new scheme.” www.hamilton-litestat.com

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INDEPENDENT Independent Expert Reports (CPR compliant)

FURNISHINGS CONSULTANT Dispute Resolution ● Training 07583 600805 ● richard@richard-renouf.com ● www.richard-renouf.com

Bathrooms

WHAT DO WE WANT FROM A BATHROOM?

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Bathrooms

One of the latest trends to hit the UK market is for smart toilets.

They are easy to use and incorporate intuitive controls with functions being controlled via a remote control. Smart toilets can also be extremely easy to install.

Today, there are a number of factors effecting how we design a bathroom and how we meet a homeowner’s expectations.

As consumers, we are becoming far more aware of sustainability and water saving. There is a wider understanding about the damage we are having on our environment and the measures we can take to reduce that impact. Reducing water and energy consumption is an important concept for consumers and subsequently, a growing number of bathrooms now have dual-flush cisterns.

Space is an important consideration when it comes to designing a bathroom. The layout of homes is changing especially in built up areas where houses in new developments are getting smaller and require unique solutions. In some cases whilst our bathrooms may be becoming smaller our expectations of them are becoming larger. We want more than functionality, it also has to reflect our lifestyle, our tastes and offer us relaxation. So, we expect functionality, privacy and design - all from one, small space.

streamlined furniture in a material, finish and colour that gives the illusion of space will be effective for all the right reasons.

It’s not just space that can be issue, it’s also difficult layouts.

A great solution for this type of problem is a WC with an integrated cistern. In this type of toilet, the cistern and flush plate do not need to be built into a wall, allowing for greater flexibility when planning a bathroom layout – it gives you the possibility to place a (wall hung) WC in tricky spots such as on a low partition wall or underneath a window frame. It also allows for easier installation and maintenance, again, as the cistern is not built into the wall.

We now expect technology to be incorporated into our homes.

Whether that’s being able to turn the heating on so its warm when you get home or being able to

boil the kettle before you get up in the mornings. All areas of the home are rapidly changing due to the impact of technology and the bathroom is no different, with mirrors housing Wi-Fi connections, integrated sockets in furniture and in-built TV options. The bathroom can be a hub of smart technology and offers a great business opportunity to installers.

One of the latest trends to hit the UK market is for smart toilets. They are easy to use and incorporate intuitive controls with functions being controlled via a remote control. Smart toilets can also be extremely easy to install. For example, the Roca In-Wash Inspira has hidden fixings and requires only one inlet and a conventional power supply. In-Wash also features an integrated control panel with wash, dry and stop functions making it simple to

use for homeowners. The water temperature, pressure, positing and dryer mode can all be set for individual users via the remote control. With its quick release soft close seat and self-cleaning nozzle, this toilet is easy to clean and hygienic giving homeowner’s peace of mind.

In summary, the bathroom needs to be functional whilst providing an environment to relax and unwind whilst reflecting the homeowners design styles. All of these elements combined can bring new business opportunities for installers and provide them with a chance to exceed their customer’s expectations.

By Claire Gay, Sector Marketing Manager at Roca UK www.uk.roca.com

There are a variety of products on the market that will help optimise space and will even reduce installation time. The latest installation systems conceal the cistern behind the wall, offering an alternative to traditional ceramic cisterns and are ideal for saving space in the bathroom and preserving the integrity of the design scheme. Compact options are also available when space is at a premium as well as low height variations to help with concealed installations beneath windows.

An illusion of space can also be achieved by using wallhung furniture and selecting

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Heating

STYLE & SUBSTANCE with new Lure Double Radiator by Vogue (UK) Vogue (UK), has unveiled its latest designer radiator in Lure Double, a new sculptural radiator with a bank of close-fitting double oval tubes ensuring efficient heat output.

“The modern home requires the right balance of comfort and style, which is why the release of the new double option for our Lure radiator is a welcome addition to our 2020 portfolio. The unique design of Lure Double delivers on style and substance, and it can be designed in a range of special painted finishes to ensure a perfect match in your home” says Steve Birch, Sales Director at Vogue (UK). www.vogueuk.co.uk

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Lure Double is available in White or Anthracite as standard and its simple, column-like construction will complement any style of décor able to bring shape, height and optimum performance.

Delivering a high heat output, the new double design creates a greater surface area to emit heat: making it the most suitable choice for medium and large room sizes.

Manufactured from mild steel works on closed heating systems and measures: H1800 x W352 x D105-110mm with a heat output: 2161/7373 Watts/BTUs. It comes with a 15 year quality assurance guarantee.

The unique design of Lure Double delivers on style and substance, and it can be designed in a range of special painted finishes to ensure a perfect match in your home”

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EMPOWER YOUR CUSTOMERS WITH THE ABILITY TO DESIGN AND PURCHASE ONLINE

To see our solution in action and discuss your Digital Transformation Strategy please contact Simon.booker@3ds.com

VISIT OUR WEBSITE

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KBBFocus is the go-to website to find all the latest industry news coverage, new product launches and trend updates.

Visit kbbfocus.com to find out more and sign up to our weekly newsletter!

www.kbbfocus.com 75

Financial Advice

COVID-19 GOVERNMENT SUPPORT ALL YOU NEED TO KNOW I sincerely hope that all readers are well and are experiencing improvements in business activity.

BREXIT trade deals are starting to nudge in a little but COVID-19 remains the dominant feature on the economic landscape, therefore A COVID related update is perhaps still appropriate.

Job Retention Scheme (Furlough) For those employers still having to furlough staff, the level of re-claim from HMR&C under the Job Retention Scheme fell to 60% of usual wages on the 1st October. There is a monthly cap of £1,875. The cap is proportionately adjusted if the employee has returned to work on a part time basis, so has a mixture of normal pay and furlough.

Employee’s national insurance and pension costs are now the responsibility of the employer. It is expected that furloughed workers will still receive 80% of their usual pay, with employers expected to fund the shortfall with the new 60% rate.

Correcting Errors The complexity of the calculations under the Job Retention Scheme and the testing conditions in which many payroll administrators are working is creating a situation where mistakes on claims will inevitably be made.

• 90 days from receiving the CJRS money you are not entitled to

HMR&C have acknowledged the difficult circumstances and have indicated that they do not intend on seeking out innocent mistakes and small errors for compliance action.

• 20 October 2020, if on or before 22 July you received CJRS money you’re not entitled to, or if circumstances changed.

Where businesses have made errors there is a formal process to make corrections and a timeframe as follows: If you have claimed too much CJRS grant and have not repaid it, you must notify HMR&C and repay the money by the latest of whichever date applies below:

Deferred VAT Repayment HMR&C have commenced issuing letters to businesses inviting them to repay their COVID deferred VAT payments as soon as possible after the 30th June 2020. The actual deadline for repayment of those amounts has been confirmed as the 31st March 2021 and businesses will need to ensure they have reviewed their forward cashflows with these payments in mind.

Loans

Dean Flood, Rowland Hall Chartered Certified Accountants

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The CBILS loan scheme closed to new applicants on the 30th September. The ‘Bounce Back Loan’ scheme remains available up to the 4th November although there is uncertainty whether this is the final date for applications or processed claims. Prompt action is recommended if you wish to consider the latter. Banks are undertaking increasing levels of due diligence for applications due to a perceived level of widespread fraud in this area, therefore, applications may take longer.

• 90 days from the point circumstances changed so that you were no longer entitled to keep the CJRS grant

Amounts not declared to HMR&C under these rules, which are subsequently found to be incorrect, are subject to potential penalties and interest charges.

HMR&C have received many thousands of tip-offs concerning fraudulent misuse of COVID related assistance schemes and have already ear-marked many thousands for review.

Financial Advice

Furlough Scheme Replacement The Job Retention Scheme ceases with effect from the 31st October and HMR&C have recently announced it will be replaced by the Job Support Scheme, which will run for 6 months to the end of April 2021.

At the outset, the scheme will benefit all employees where they work a minimum of one third of their usual contracted hours. HMR&C and the employer will then have to effectively ‘top up’ the employee’s wages, so that they earn at least 77% of their normal pay.

The government will pay one third of the hours not worked by the employee whilst the employer will pay an additional one third of unworked hours. The employer will have to cover the cost of employer’s NIC and pension contributions as this will not be met by government. The government contribution towards costs will be capped at £697.92 per month, per employee.

Calculation of normal wages will be similar to the rules under the ‘furlough’ scheme.

Employers who use this scheme and retain staff through this period will still qualify for the Job Retention Bonus if certain criteria are met. Please note that ‘large’ companies will be subject to a financial test to see if they qualify for use of the new scheme.

Details on the new scheme are gradually being clarified further by HMR&C so it is advisable to ensure that you monitor announcements from HMR&C and utilise the expertise of your tax and accounting advisors at this time.

Wishing you all the best of health. Financial advice by Dean Flood | www.rowlandhall.co.uk

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Business Advice - Houzz

HOW TO SECURE HIGHER-QUALITY CLIENTS 78

With the tough financial crisis showing no signs of abating, we asked our friends at Houzz to give us their thoughts on how independent KBB installers can attract more affluent customers.

Do you want to elevate your business to the next level of success? Attracting high-end clients with larger budgets and spending power could be your answer, but how do you secure these valuable clients? Houzz. co.uk, the widely known platform for home renovation and design, spoke to its community of professionals to share its experience and advice, providing handy steps that will help you raise the bar and start attracting the right clients.

Business Advice - Houzz Confidence It is key to stay true to your business’s principles but think creatively about how you can adapt your strategies and have the confidence to challenge yourself. “Adopting a ‘yes, we can’ attitude and being confident will make you push yourself to accept new ventures and bigger projects,” says Amit Malhotra of Aflux Designs, an interior design practice on Houzz. However, it is important to remember that new clients won’t arrive overnight, so have faith and be patient.

Adopting a ‘yes, we can’ attitude.

Understand and Identify Your Target Market High-end, quality clients are likely to be successful leaders and professionals in their fields and will expect a certain level of service and standard of quality. Be prepared to meet them at their level and show them that they can expect these high standards from you. These clients will have extensively researched similar businesses, so you will need to demonstrate the value of your services and how they will benefit from choosing you.

From the outset, you will need to show your top clients that you are prepared to go above and beyond to meet their needs, so offering a free one-to-one consultation will demonstrate your initiative and willingness. Using Houzz Pro software will allow you to move projects forward faster. By integrating your calendar you’ll be able to easily schedule video meetings to virtually meet your prospective clients.

Tailor Your Marketing Strategy Review your website and marketing material to ensure it promotes your business with a highquality tone and sophistication otherwise, high-end clients are likely to be put off by the lack of professionalism. Ensure that websites are fast loading and easily accessible, as prospective clients will want to find the information they need as quickly as possible. If your website is out of date, Houzz offers professional website building and hosting services as part of the Houzz Pro package.

The language used on your website and marketing materials is key, is it an accurate representation of the high-quality level of service and finish you are able to deliver? Ensure you are highlighting your service, results and expertise. And lastly, what are you doing to attract these higher-quality clients? To stand out in this market it may be worth investing in advertising which will promote your business to this new audience. Houzz’s local advertising programme will allow you to target the geographic locations of your choice and with a dedicated account manager, you’ll be able to brand your business effectively.

The language used on your website and marketing materials is key.

Photography is Key Photos of your past projects work as your CV for future prospective clients, so it is important to consider the quality of the images you’re showcasing. Are the images inspiring and aspirational?

We find that the most successful professionals on Houzz are those who hire professional photographers to shoot staged photos of their projects for their portfolio.

Josh Delane, from The Wood Works, a carpentry business on Houzz, shares this valuable insight.

“I think it comes down to how you portray yourself on all social platforms. If you are posting amateur photos taken on your phone it’s unlikely to grab the attention of high-quality clients. On the other hand, if you find a photographer who styles the shoot and takes high-quality images for you, it means that not only will you come across as professional and high-end, you may also have the added benefit of capturing other media attention, such as national magazines!”

Build Up Testimonials Reviews are an important reference point for prospective clients, and they will expect to find them on your website and Houzz profile. The best way to prompt a client to leave a review is to ask, and it’s best to do it as soon as possible so the experience is fresh in their mind. Furniture maker on Houzz, William Jones of Clermont Carpentry says, “I make sure I maintain a warm relationship with my clients. If I’ve done a good job, I feel comfortable asking them for a review afterwards.”

When a project is wrapping up, send a polite message asking them if they could let others know about your service by writing a quick review on your website or Houzz profile. Make it easy for them by including a link that will take them directly there!

Reviews are an important reference point for prospective clients. www.houzz.co.uk

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Q&A XXXXX xxxxxx Explain briefly your role within the BiKBBI?

Career ambitions?

I am the UK Operations Manager for Protect my install. I would describe my role as one of the cogs that helps provide a smooth operation of the platform. Helping to implement the right processes and practices across the business.

To become a Director at Protect my install or Head of Installation within the industry.

What has surprised you about the BiKBBI since joining?

Q& A with Gavaska Loney

In our autumn issue we feature Gavaska Loney for our staff Q & A. Gavaska joined the Protected team in February 2020, bringing a wealth of installation management experience.

A six-foot-six lad from North London, ‘Gav’ leads UK operations for Protected.

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I was surprised how passionate the Institute is about making a difference within the industry. It genuinely looks out for the best interest of installers and retailers alike.

What do you like the most about the industry?

Being able to meet so many different people over the years. Also being able to learn and equally influence to collectively give the best possible service to the end users.

And the least?

Professionals not knowing how important they are to the industry and not respecting their brand.

On the lighter side, who or what makes you laugh?

Recently, my five-year-old son Chase makes me laugh every day. He is a little comedian in the making.

Q&A

Party trick?

Name 3 famous people past or present that you would love to invite to a boys night out?

I can boil water in a plastic container.

Will Smith, Micky Flanagan and Dwayne Johnson.

What’s been the best day of your life (keep it clean!)?

Name 3 you’d least like to invite?

When I became a dad for the first time.

Dennis Rodman, Pete Doherty and Peter Andre

Finally, what’s the best piece of advice you’ve ever been given?

My dad once told me, never use excuses to cover mistake or incapacity. If you get it wrong, own up!

Favourite sport and team or sports person?

Football and Arsenal is my favourite team.

Name a record that would get you dancing and one to help you chill out?

Bob Marley – One Love would get me dancing and Damien Rice – Delicate would help me chill out.

What would you most like to hear said about you?

That I am humble.

And what would be the worst?

That I am arrogant.

Name your first car?

Volkswagen Golf GTi 16V Best 3 movies?

Notebook, The Pursuit of Happiness and Titanic.

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Movers & Shakers BRANDT DESIGN WELCOMES NEW PROJECT DESIGNER Brandt Design, continues to grow its team by apppointing Dionne O’Brien as Project Designer.

Working across both residential and contract interiors, Dionne has gained many years’ experience spanning design Dionne O’Brien, and management Project Designer, Brandt Design from her time at kbb specialists Cameo Kitchens, CC Kitchens and Majestic Showers, where she was able to hone her skills and discover her true passion for bespoke kitchen design.

Dionne O’Brien “I am really keen to widen my area of expertise and by virtue, capacity for original interior design projects. To have the opportunity to join such an inspiring company where I can draw on the experience of each design team across three showroom locations is a wonderful prospect.”

Scott Davis, Director at Brandt Design says “Given the current market conditions, we are delighted to welcome Dionne as she brings a level of bespoke design experience that is an ideal fit for our company.” www.brandtdesign.co.uk

AKW’S NEW BIDET TAKES INTIMATE CARE TO THE NEXT LEVEL

are also fully controlled via a handheld remote control. The bidet’s has a weight limit of 23.5 stone /150kg and side transfer lugs have been included, to minimise lateral movement when moving from a wheelchair. It also has a very quiet dryer mechanism and the fact that the seat, lid and bidet are detachable all allow for effective cleaning.

The AKW Bidet includes a high power 1750W instantaneous water heater that has six levels of temperature control and delivers warm water on demand, allowing for continual washing. There are five rear wash positions in addition to five feminine wash positions, as well as five intensity settings for the spray and four modes of spray. The 350W dryer also has a 3 minute drying cycle, six temperature settings and five adjustable speeds. In addition the AKW Bidet incorporates a self-cleaning function, is quiet to operate and has an inbuilt LED night light for ease of use, whenever needed.

There are two seat options, a sculpted variant for use with matching AKW sanitaryware and an ergonomic unit for use with AKW Livenza and most common toilet pan designs. The unit also has a seat sensor to prevent accidental usage.

RICHARD HUTCHINSON TO FILL NEW ROLE AT IMPERIAL BATHROOMS Imperial Bathrooms welcomes Richard Hutchinson as its new Key Accounts & Contracts Manager from October 2020.

Richard offers a wealth of commercial experience and over the last five years, has specialised Richard Hutchinson, in the bathroom Key Accounts & Contracts Manager sector focussing on key account management, lead generation and strategic growth partnerships. This new field-based management role will initially span the South of England, where Richard is tasked with identifying key growth markets and upholding a high level of customer service and product engagement.

AKW, one of the UK’s leading providers of accessibility solutions, has launched its new AKW Bidet. Manufactured for both social care and private installations, it has been developed to offer cost-effective, quick to install and easy to use and maintain bidet for those wanting a non-permanent solution.

Stuart Reynolds, Head of Product and Marketing at AKW comments: “The AKW Bidet is quick and easy to install and has been developed to bring increased independence. The bidet’s wide range of functionality, ease of installation and competitive price mean that it is sure to be popular with end users, installers and occupational therapists alike.”

The AKW Bidet is water mains fed and offers users a range of temperature, water spray and dryer options. The bidet’s wide range of functions

For more information, please contact AKW on:

Primarily involved in the development and nurturing of key accounts, Richard will be responsible for supporting new and existing clients, as well as implementing a robust business plan as the company undergoes a period of growth adjustment. “We’re extremely pleased to have Richard join our management team as we embark on the next phase of Imperial Bathrooms structural realignment,” says Graham Bucktrout, Managing Director.

www.akw-ltd.co.uk.

www.imperialbathrooms.com

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Movers & Shakers ‘RESTORATIVE BEDROOMS’ WITH NEW THERMO HEALING FINISHES BY DAVAL Daval, launches four super matt foil finishes with thermo healing properties: Cobalt Blue, Talpa, Hunter Green and Portobello.

Using nanotechnology, each new finish includes thermo healing properties that when heat is applied, can restore superficial micro-scratches & abrasions Ideal for modern day family homes where more wear and tear is inevitable, these new super matt foil finishes are suitable for both kitchens and bedrooms.

Pictured is new super matt Portobello finish, featured on a run of custom fitted wardrobes, which in this case are floor to ceiling and accommodate a 90 degree angle. By using a ceiling infill at the same height as your plinth, Daval make use of every inch of available storage space to create a look with true vertical symmetry.

Simon Bodsworth, Managing Director at Daval Furniture says “High-performance furniture with innovative surface treatments are essential these days, especially given the extra pressures of modern day life. To introduce a new set of super matt foil finishes with thermoactive foundation is an opportunity for our customers to very easily extend the lifespan of their kitchen or bedroom furniture through the simple application of heat.” daval-furniture.co.uk

ACCIDENT SAFETY A PRIORITY FOR MOORES Moores has received a commendation within the manufacturing industry from the Royal Society for the Prevention of Accidents (RoSPA).

NEW KBB WEBSITE KEEPS INDUSTRY UP TO DATE The recently launched KBB news and features website, KBBFocus, is aimed at busy industry professionals with the idea of providing a quick entertaining read for those on the go.

The brainchild of former EK&BBusiness magazine colleagues and award-winning team, Emma Hedges and Darren Summerfield, the website carries the latest industry news along with product launches, trend updates, new appointments, opinions and insight from industry experts. Easy to navigate with a modern and fresh-looking design, it has an informative weekly newsletter that is also available to sign up to. www.kbbfocus.com

RoSPA exists to save lives and reduce the number of injuries from preventable accidents. Its Industry Sector Awards celebrate companies that are committed to this cause, demonstrating a robust and high-quality safety management system and continuously improving health and safety performance. As a result of the COVID-19 crisis, this year’s RoSPA Award winners were announced during a virtual ceremony on September 3rd 2020.

Kevin Bell, Health and Safety Manager at Moores said “The well-being of our employees has always been an absolute top priority for us. We therefore retain, a rigorous health and safety policy to ensure that the highest standards are met and even surpassed. It is always an honour to our commitment commended by RoSPA, a well-respected and trusted industry voice. This year, we received a higher achiever award that recognises our continuous improvement in the health and safety sector as well as our achievements in leadership and commitment, employee engagement, risk management and collaboration with others. We look forward to continuing to build upon this progress in the months and years ahead.” www.moores.co.uk

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Movers & Shakers ‘SCANDI-STYLING’ WITH NEW ALASKAN OAK & TALPA FINISHES

BY DAVAL Taking inspiration from Scandinavia, British kitchen and furniture manufacturer, Daval, has unveiled two new kitchens.

Alaskan Oak is a white-washed oak effect with naturalistic knots and cracks (laminate), and Talpa: a contemporary matt finish in taupe (also laminate) The newly expanded portfolio by Daval delivers greater authenticity in design and considerable scope for increased personalisation. Simon Bodsworth, Managing Director at Daval Furniture explains, “The enduring trend for clean, high functioning Scandinavian interiors remains a popular style choice for the urban homeowner and so we chose to introduce a range of tactile finishes that conform to a perennial grey colour palette with authentic timber accents that are synonymous with Nordic inspired design.”

He continued, “As kitchens and living areas continue to unify one complete space in the home, we want to create new opportunities for designrich kitchen spaces that also support and nurture contemporary lifestyles.”

will appeal are knurled bar handles in matt black that add a touch of masculinity to each oak-effect drawer and door, and smoked glass wall display cabinets.

Pictured is the Varenna Furniture Collection that is designed with modern, slab doors. Sustainably sourced, Varenna Alaska Oak carries appeal to the conscientious homeowner who cares about their home, lifestyle and environment. Details that

Alaskan Oak offers a natural contrast to the new Talpa supermatt colour option, as pictured on Rio. www.daval-furniture.co.uk

WESTFIRE HITS THE SPOT FOR SMALLER SPACES WITH ITS UNIQ 37 COMPACT STOVE There’s something infinitely alluring about a wood burning stove. The flickering flames dancing about inside, the instant warmth that takes the chill off any room and the cosy comfort factor that it brings to your home are all reasons that many homeowners choose a stove as the centrepiece of their living room or open-plan space.

IMPERIAL BATHROOMS PUBLISHES NEW BROCHURE Imperial Bathrooms, unveils its brand new 2020 brochure ‘Classical British Bathrooms’, featuring over 320 pages of exclusive and original design inspiration for anyone considering their next bathroom project.

The new 2020/21 brochure beautifully presents Imperial Bathrooms comprehensive range of classically designed bathroom products and is broken down into eight different bathroom categories: bathing, showering, lighting, tiles, brassware, radiators, accessories and ancillaries Designed to make the consumers shopping experience easier and more informative from the outset. To obtain your digital edition or hard copy of the ‘Classical British Bathrooms’ brochure or to gain further product information and design advice, please contact Imperial Bathrooms: www.imperialbathrooms.com

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The Westfire Uniq 37 Compact is a cylindrical stove and is ideal for smaller as it and measures just H815mm x W596mm x D448mm and yet its powerful 7.2kW heat output, is capable of warming up to 100 sqᵐ of space. Exclusively available from Eurostove, the Anthracite-finish wood burner is

also EcoDesign Ready and is A rated for energy efficiency.

The curved Westfire Uniq 37 Compact saves space while creating a cosy focal point. What’s more, unlike many stoves that require up to 250mm from combustibles, the Westfire Uniq 37 Compact can be installed with just 100mm to any combustibles at the rear and 600mm to the side. It has a high 78% efficiency and is also registered for use in smoke-controlled areas, making it perfect for urban as well as rural living. www.eurostove.co.uk

Movers & Shakers ONLINE TRAINING STRONGLY SUPPORTED BY ROTPUNKT UK DEALER NETWORK German kitchen manufacturer Rotpunkt, has claimed an overwhelming response from its UK dealer network on the strength of its recent online training schedule, which was put into operation during lockdown.

Directed by Kim Rochester, UK Customer Relations Manager at Rotpunkt, this pre-emptive training programme saw the company conduct a total of 38 half-hour sessions throughout a nine week period from 8th April 2020.

The training was aimed at empowering its retailers to manage and anticipate change and covered a range of business fundamentals in each session, including new skills and product updates along with topical industry discussion on the latest business challenges presented by coronavirus and the path forward.

By maintaining a high level of brand support, Rotpunkt hopes to place confidence back in the high street and effectively help its retailers navigate the ‘new normal’ with a renewed sense of retail-power.

Matt Phillips, Head of UK Operations at Rotpunkt says, “We knew we had to act quickly when

COVID-19 was first detected and we have worked tirelessly to not only remain available to our customers, but also work with them to help navigate these unprecedented times. We felt that a special package of bite-sized online training and peer-to-peer support via Zoom would be effective and so it has proven judging by the response of our 100 UK dealers” Kim Rochester agrees with Matt and explains, “It was a privilege to plan and organise these sessions, which brought our retail community together and allowed us to maintain communication with our

SIRIUS APPROVED MEMBERS SCORE BIG AT IER AWARDS 2020 Eight awards were awarded to members of electrical appliance and kitchen retail industry buying group, Sirius, at the Innovative Electrical Retailing Awards 2020.

Steve Jones, Commercial Director at the Sirius Buying Group enthused, “We were very proud to sponsor the IER Awards 2020 as they have championed excellence in our sector for close to three decades. The awards honour the best products, brands, companies and industry professionals that have been influential in shaping the landscape of the electrical retailing market, which I believe is fundamental to sustainable business growth for all.”

customers when faced with showroom closures, reduced services, furloughed staff members and loss of earnings. I am delighted by the warm response from everyone who participated and I personally feel this initiative has helped strengthen our resolve to make this a regular standard-of-care for our UK dealer network.”

For further information on Rotpunkt UK and its range of kitchen furniture and designer solutions, please visit: www.rotpunktuk.com

“We know how dedicated our members are which is why it gives the group great such pleasure to see them gain recognition. We also wish to extend our appreciation to our approved suppliers who supply fantastic day-to-day support to ensure our members are able to provide for their local communities. A massive well done to all, and thank you” says Steve.

The Sirius Member IER Awards 2020 winners and highly commended: Steve summarised, “Interestingly, a significant number of this year’s award-winners were retailers who have diversified their portfolio to include kitchen solutions.” www.siriusbuyinggroupltd.co.uk

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