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Regular assessments of the whole or specific parts of the delivery system through process evaluation, audits, and spot checks are important to inform program administrators about the strengths and weaknesses of the delivery chain. Identifying program implementation bottlenecks can help correct course to prevent systemic bias and challenges that affect targeting outcomes. Box 4.3 provides an illustration of how Mali used
BOX 4 .3
Monitoring to Improve Performance in Mali’s Jigisemejiri Program Mali’s Jigisemejiri program was launched in 2013 in an environment characterized by a paucity of administrative data.a The program offers a good example of how to develop a rich data system by collecting and analyzing information from program beneficiaries and other stakeholders, opening communication channels for data providers to visualize and check their information, and investing in audit or quality control activities that ultimately increase the accuracy, relevance, and use of the data. Although other databases were scarce and interoperability with them was limited, the program administrators at the Unité Technique de Gestion Filets Sociaux made use of field evidence based on a series of activities that improved the program’s data system. Several audits and data quality control activities were embedded in the program design by including spot checks to review the full implementation process. This included intake, registration, and targeting functions (UTGFS 2014b, 2014c, 2014d); quarterly reports on coverage, payments, and grievancesb as well as profiling of the beneficiary population and assessments of grievances using the program management information systemc; and posttransfer assessment (UTGFS 2014a) based on a random sample of about 800 beneficiaries to be selected from among the first 5,000 beneficiaries, to measure the degree of satisfaction and short-term impact. The program’s monitoring and evaluation plan also includes an independent impact evaluation.d Before full program rollout (in 2018), the program administrators used all the available data to adjust the program design to improve effectiveness. For example, moving from phase 1 to phase 2, the program administrators revised the communication campaign and training of community leaders on the community-based targeting approach to improve targeting and reach more families with children younger continued next page
