The Fountains Residential Handbook

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RESIDENTIAL HANDBOOK

Community Standards of Occupancy

All residents in your community meet the same non-discriminatory qualification standards based on age, income, credit, and rental history. The maximum number of occupants allowed in each size apartment is posted in the Management Office. The Fountains policies require that should the number of occupants in your apartment change for any reason, you must contact the office immediately. If you have any questions regarding the standards of occupancy regulations, please contact:

City of Dallas Fair Housing Office

1500 Marilla Street, Room 1BN Dallas, Texas 75201

Fair Housing Statement

The Fountains is committed to compliance with all federal, state, and local Fair Housing Laws. The community policies are designed to provide for consistent and fair treatment of all residents. If you have any questions regarding the Fair Housing Laws, you may contact:

City of Dallas Fair Housing Office

1500 Marilla Street, Room 1BN

Dallas, Texas 75201

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3 Table of Contents THE FOUNTAINS RESIDENTIAL HANDBOOK 01 Welcome to The Fountains Page 04 02 Online Resident Portal Page 08 03 Safety Information Page 14 04 Community Guidelines Page 22 05 Apartment Maintenance Page 28 06 Community Amenities Page 32 07 Parking Details Page 40 08 Pet Information Page 44

The Fountains

Introduction

Discover The Fountains

Explore Preston Hollow Village

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YOUR NEW HOME

Welcome!

WE’RE EXCITED TO HAVE YOU IN OUR COMMUNITY.

Moving into a new home doesn’t have to be a headache. At The Fountains, we understand how busy your life is, so we want to help in any way we can to make move-in as stress-free as possible. Let us help you with the process, so that you can think less about the logistics and more about the memories you will make in your new home.

We have created this guide specifically with our residents in mind. We know you might have a few questions about your new home in our gated community, so we have provided important information that you will need to settle in after move-in. Use this guide to learn about not only our programs and policies, but also our commitment to your ideal living experience and some helpful tips for immersing yourself in our community. If you have any questions, please feel free to reach out to our team.

Kindly,

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The Fountains Management Team

Office Hours & Contact Information

OFFICE HOURS

Monday - Friday: 9:00AM - 5:30 PM

Saturday: 10:00 AM - 5:00 PM

Sunday: By Appointment Only

Hourssubjecttochange

Timesareavailableoutsideofofficehoursby appointment

OFFICE PHONE NUMBER (469) 828-1139

OFFICE EMAIL

fountains@spectrumprop.com

Additional Property Contact Information

EMERGENCY MAINTENANCE PHONE NUMBER: (469) 828-1139

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The Fountains is an inviting apartment community located in the beautiful Preston Hollow area of North Dallas, TX. The unique community is designed for both quiet nights at home and easy access to the greater Preston Hollow neighborhood, Preston Hollow Village and North Park Mall. Preston Hollow is an ideal community offering vibrant restaurants, neighborhood grocery stores, abundant shopping and services, parks, and a pet-friendly experience. With four floor plans ranging from one bedroom to three, The Fountains includes the luxury apartment amenities you’d expect and desire. These amenities include the courtyard with pool and grill, the 24-hour fitness center, a dog spa and wash, and covered parking.

The Fountains of Preston Hollow Preston Hollow Village

Preston Hollow Village is not just a shopping center; it is a vibrant destination composed of restaurants, retail, such as Trader Joe’s, an Orangetheory, fire fountains, sculptures, plazas, and a unique water feature. Designed to be a pedestrian friendly promenade, the plaza is built to accommodate concerts and art shows. All in all, Preston Hollow Village is a world-class urban destination bursting with energy and specifically designed as a pedestrian friendly, walkable destination. Cascading waterfalls and fire pits align the walkway from the plaza to the stage that hosts concerts and events.

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THE FOUNTAINS LEARN MORE
FLOORPLANS DISCOVER EXPLORE Click the button for more information and the shopping center’s directory.
DISCOVER
VIEW
8 Online Resident Portal Download the ActiveBuilding App Rental Payments Fill out your Profile and Contact Information Renter’s Insurance ActiveBuilding Community Guidelines THE FOUNTAINS

The Fountains rental payment policies are stated in your Apartment Lease Contract, but if you need a reminder, the policies are further explained below:

At The Fountains, community and resident satisfaction are the highest priority. Using The Fountains resident portal, you can not only complete logistical tasks like paying rent, communicating with the Management Office, and submitting service requests, but also connect with your neighbors and RSVP to upcoming resident events to further connect with this incredible community – all from the convenience of your smartphone or other devices.

TO GET STARTED

The following pages contain step-by-step guidelines to set up your online portal. Follow these simple steps to set up your account and start accessing your living experience online:

When you move in, you will receive an email from “ActiveBuilding” with a direct link to set up your account, or you can visit www.fountainsapt.com and click on the “Resident Access” tab. Then click on the “Resident Portal” button to log in and click on the “New User? Get Started Now” button.

From there, the portal will walk you through the steps to set up your username and password.

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STEP ONE

Download the ActiveBuilding App

ONCE YOU HAVE REGISTERED AND SET UP YOUR LOGIN INFORMATION ONLINE:

Download the app and access the ActiveBuilding portal from your smartphone by clicking the links next to this description. You can enable “Biometric Login. Toggle on the login screen to sign in with your smartphone’s Touch or Face ID the next time you open the app.

STEP TWO

Rental Payments

DOWNLOAD ON THE App Store

DOWNLOAD ON Google Play

Reviewing your monthly account statement and making rent payments is easy with ActiveBuilding.

FOLLOW THESE STEPS TO SET UP ONE-TIME OR RECURRING PAYMENTS:

Visit the “Make A Payment” section under the “Quick Links” menu to view your payment portal.

Through the payment portal, you can review your account statement and schedule one-time or recurring payments. The Fountains Office accepts payments by e-Check, debit or credit card, and eMoney Order. Visa, Discover, Mastercard, and American Express are accepted for debit or credit card payments. Certain fees apply.

If you prefer to pay directly through your bank account using e-Check, be sure to add your banking information for quick payments in the future.

You can also pay online with eMoney Order by following the steps for this option in your payment portal.

All rental payments are due on the first of the month and are late on the third of the month.

Rent checks will be deposited when they are received. No post-dated checks will be accepted.

A $50 fee plus applicable late charges will be assessed on all payments returned for any reason. Returned payments must be cleared immediately.

If the Management Team receives two returned payments, personal checks will no longer be accepted. You must pay by cashier’s check.

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STEP THREE

Fill Out Your Profile & Contact Information

Fill out your resident profile and connect with your neighbors by joining community interest groups, RSVP’ing to upcoming resident events, and more.

Be sure to keep your contact information updated so the Management Team can easily reach you and relay any important communication, especially in the event of emergencies.

Renter’s Insurance

SIGNING UP FOR RENTER’S INSURANCE IS MADE EASY WITH THE ACTIVEBUILDING APP.

YOU CAN OPT INTO ACTIVEBUILDING’S E-RENTERS INSURANCE PLAN DURING REGISTRATION FOR THE ONLINE PORTAL.

At least $300,000 of personal liability coverage is required.

Personal property coverage is not required, but it is strongly recommended because it covers your items if they are stolen, lost, or damaged (most cases).

Pet coverage is recommended to ensure any damages your pet may cause to your items or home.

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MORE
LEARN

ActiveBuilding Community Guidelines

To create and maintain a welcoming online space for the community, the following are some key guidelines and policies to keep in mind when interacting with the community in the ActiveBuilding resident portal.

RULE ONE

Interact as Yourself

Make sure your profile reflects your real identity so you can interact authentically with the Management Team and your neighbors online. Be sure to use your real name, a photo of yourself, and true information in your profile.

RULE TWO

Communicate Respectfully

Think of the portal as a virtual version of the community and communicate respectfully in the portal as you would with your neighbors and a Community Team Member in person.

Remember that everyone should feel welcome, safe, and respected in The Fountains community.

Approach any discussions and/or disagreements with compassion and empathy and keep other perspectives in mind.

Keep in mind that ActiveBuilding is not a platform for public shaming or settling personal disputes. If you have a concern about a neighbor, please reach out to the Community Team by phone or through the resident portal instead of posting online.

Avoid over-posting about the same topic, items for sale, etc. Please do not post more than two times on the same topic. Keep the Content Restrictions Policies in mind, which can be found on the following page.

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To ensure that the ActiveBuilding portal remains an online space where everyone in the community feels welcome, safe, and respected, posts that fall into the following categories will not be approved to post in the portal, at the discretion of the Community Team:

MISINFORMATION

Posts that attempt to spread misinformation (intentionally or unintentionally) and/or include false or misleading claims related to critical events or topics (e.g. community incidents, politics or social issues, etc.).

PERSONAL ATTACKS

Posts that personally attack or insult individuals, including other residents or a Community Team Member.

DISCRIMINATION & HARASSMENT

Posts that attack, harass, use hate speech, and/or show discrimination towards any protected class or group of people based on sex, race, age, color, creed, national origin, religion, disability, familial status, gender identity, or sexual orientation.

PROFANITY

Posts that use profane or obscene language.

SPAM & SOLICITATION

Posts that can be qualified as spam or solicitation.

Please review the examples of social posts that are ALLOWED and NOT ALLOWED :

• Resident marketplace posts selling or giving away personal items like furniture, home decorations, etc.

• Posts about local job opportunities

• Posts offering free or paid casual services such as babysitting, pet sitting, etc.

• Posts about pet adoptions, fostering, or re-homing

• Fundraising posts for local organizations or causes

• Posts advertising personal business or services (i.e. posting about your company’s insurance services or offering deals/discounts)

• Posts about franchising, investment, multilevel marketing, or other financial opportunities

• “Personal ads” with the intent of using ActiveBuilding as a dating service

• Posts selling pets

• Fundraising posts for non-local causes, personal expenses/needs, or political candidates

• Repeated posts of the same resident marketplace item

• Posts linking to items on other classified sites

• Posts offering discounts, gift cards, or giveaways as part of a referral program

THANK YOU FOR HELPING CREATE A WELCOMING AND HELPFUL ONLINE COMMUNITY THROUGH THE RESIDENT PORTAL. IF YOU HAVE ANY QUESTIONS ABOUT THESE POLICIES AND GUIDELINES OR HAVE TROUBLE ACCESSING THE PORTAL, PLEASE REACH OUT TO THE FOUNTAINS COMMUNITY TEAM.

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ALLOWED NOT ALLOWED

THE FOUNTAINS

Safety Information

General Guidelines

Fire Weather

Maintenance Emergencies

Gated Entries and Limited Access Systems

Out of Town Notice

Safeguarding Young Residents and Guests

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APARTMENT SAFETY INFORMATION

General Guidelines

Your safety is a top priority - while safety or security cannot be guaranteed, the sense of comfort you feel in the community is important. The Fountains has various features and policies in place to safeguard residents and the community. However, the best manager of your safety is you.

Throughout the following pages are some tips and guidelines you can use to protect yourself and your belongings.

Emergency Maintenance Phone Number: (469) 828-1139

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Observe Community Rules & Regulations

All policies are in place to protect residents and ensure a healthy and safe living experience. So, for everyone’s enjoyment, be sure to follow the community’s policies (both posted and in your lease agreement) for all common areas and amenities.

Avoid Risky or Dangerous Behavior

Using The Fountains community facilities and amenities is solely at the risk of the residents, occupants, and guests. Please take responsibility in avoiding risky, dangerous behavior that could potentially harm yourself or others when using the amenities.

As stated in your Apartment Lease Contract and in the Texas Apartment Association Security Guidelines for Residents, the community provides no guarantee of personal safety or security. The Fountains does not provide personal security services for residents or their guests. For this reason, it is strongly recommended that you:

Obtain adequate renter’s insurance coverage for your personal belongings.

Obtain adequate automobile insurance coverage.

If you notice any suspicious activity, call 911. DO NOT call the Management Office until you have contacted 911. This will waste precious time.

Help fight crime by calling 911 in any emergency or if you ever feel like your safety is threatened. Report any suspicious activity you observe, and help the police by focusing on details, like tag numbers, make and color of car, landmarks, and detailed descriptions of individuals.

Have your keys handy so you can access your car or home quickly.

Only open your door if you can identify or are expecting a guest, and never leave young children at home unattended.

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SAFETY DETAILS CONTINUED

Report Solicitors & Salespeople

The Fountains does not welcome door-to-door solicitors or salespeople in the community. If you spot any solicitors around the community, contact the Fountains Management Team right away. For your personal safety and protection, do not allow solicitors or strangers you are not expecting or who are not wearing Spectrum Properties attire or name tags into your home.

Keep valuables and bags out of plain view in your car or your home, especially around the holidays. Be sure to record serial numbers for your valuables in order to track them in case they are stolen. Items that are generally popular to steal are electronics (of any kind), cash, and tools.

Make sure all of your locks work and keep your doors and windows locked, even if you are at home or think you will be gone from your car or home for just a few minutes.

Avoid walking alone when possible, and stay in well-traveled and well-lit areas.

Let the Fountains Community Team know if any hallway or parking lot lights are out.

Avoid walking around with target items, like a cell phone or cash, in plain view.

If you are ever confronted by someone trying to rob you, stay calm and comply with the suspect’s demands. Obtain a good description and immediately call the police when you are safe. Do not call friends or family first.

Do not discharge a firearm on the property, except when allowed to by law.

Never display a gun, knife, or other weapon in the common area or in a way that may alarm others.

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Fire

Part of living in a community is understanding that your actions may affect your neighbors. Always take extra care to ensure that you are safe when in situations with higher risks of starting fires, such as cooking. Fire extinguishers are located at a close proximity to each door throughout the property. Here are a few safety precautions to follow to keep you and your neighbors safe:

PERSONAL FIRE SAFETY IN THE EVENT OF A FIRE

If you experience a fire in your apartment, exit the building immediately and go to the nearest safe location. Notify 911 immediately.

Before exiting through any doors, feel the handles to see if they are hot to the touch. If so, try to find another safe way to exit the apartment.

If a planned escape route is too dangerous to exit, stay where you are and stuff any doors or vents with wet towels to keep the smoke from entering. Turn the HVAC off, stay low, and place a wet towel over your nose and mouth.

Wave a bright cloth out of a window to let others and the fire department know that you are there.

HANDICAPPED EVACUATION

Each person should have a “buddy” assigned to assist them in the event of an evacuation.

It is important that the “buddy” remain with the person until the emergency is over.

Ask each person the best way to assist them to the stairwell and lead them to safety.

If it becomes necessary to move someone down the stairs, various lifting and carrying techniques can be utilized; ask the person the best way to assist them.

When disposing of grease, always let it cool before throwing it away in the garbage. Pour it into a can or cup to make disposal easier.

If cooking grease catches on fire while cooking, turn off the range, place a metal lid on the pot or pan, and pour baking soda onto the fire.

Monitor young guests carefully and make sure they do not turn on the range.

Avoid cooking while intoxicated, medicated, or fatigued.

No outside grilling is permitted on the property (except in the pool area).

Do not remove your smoke alarm or other fire protection mechanisms. If you encounter any problems with your alarm system, please call the Management Office immediately.

Do not put gas-operated tools or vehicles inside the apartment or the stairwells.

Smoking is prohibited on the property.

Fire laws and insurance requirements prohibit the use of BBQ grills in breezeways, balconies, or patios, as well as candles or anything with an open flame.

Lighter fluid and flames are potentially hazardous to most items, including boxes, furniture, and the building itself.

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!

Weather

Freezing Weather

IN THE EVENT OF SEVERE FREEZING WEATHER, A “FREEZE ALERT” SIGN WILL BE POSTED. SOME HELPFUL TIPS TO LIMIT DAMAGES IN THE CASE OF A FREEZE INCLUDE:

• Dripping both the hot and cold water faucets.

• Turn your thermostat above 60°F.

• Opening cabinets where any pipes are located.

• Avoid slick terraces and walkways.

• Notify the Management Office if any particular area of the community needs attention.

• Contact the Management Office ahead of time if you plan on going out of town.

Flash Floods

FLOODING CAN HAPPEN AS A RESULT OF EXCESSIVE RAIN OR AS AN AFTER-EFFECT OF A HURRICANE OR TROPICAL STORM. HERE IS WHAT TO DO IF THERE IS FLOODING IN YOUR AREA:

• Avoid walking, standing, or driving through flood waters. Just six inches of moving water can knock a person down, and one to two feet of water can move a vehicle.

• Move to higher ground as quickly as possible. Move your vehicle to higher ground if you are on a first floor parking level or parked in a flood zone.

• If you are in your car and water is rising around you:

• If the water is not moving, abandon the car and move to higher ground.

• If the water is moving, stay in the car and do not enter the moving water.

• Watch out for debris and areas that may have eroded due to flooding.

• Take pictures of damaged property for your insurance purposes.

Tornadoes and Severe Storms

TORNADOES AND SEVERE STORMS OFTEN STRIKE WHEN LEAST EXPECTED. AS YOU TAKE COVER, HERE ARE A FEW WAYS TO PROTECT YOURSELF AND YOUR HOME:

• Secure or bring inside outdoor furniture, plants, and decorations to prevent them from blowing away.

• Turn off and unplug computers, televisions, and other electrical equipment, so they are not damaged by a voltage surge.

• Make sure all doors and windows are latched tightly.

• Stay clear of any windows and/or patio doors that might shatter.

• If a tornado is coming, take cover in an interior hallway or room on the lowest floor of the building. Small interior rooms, like closets and bathrooms, are usually the safest.

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! ! !

Maintenance Emergencies

You can make emergency maintenance requests at any time by calling the number below:

EMERGENCY MAINTENANCE PHONE NUMBER: (469) 828-1139

THE FOLLOWING ITEMS ARE CONSIDERED EMERGENCY SERVICES. THESE ITEMS HAVE INCREASED PRIORITY.

Loss of utility service (water, electricity) that is not a grid-wide or provider issue

Any major plumbing issue, inoperable toilet (one toilet in the apartment), or major leaks

Loss of a necessary appliance (refrigerator or range)

Sewer leaks

Inoperable gates

Non-working A/C when outside temperatures are over 8 0°F

Non-working heat when outside temperatures are under 5 0°F

Any threatening situation, unsecured door or window, or anything requiring first responder or police/emergency personnel (fire, severe weather, flood, etc.)

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Gated Entries & Limited-Access Systems

The Fountains provides gated entryways and limited access to the community and its amenities for your safety. PLEASE KEEP THE FOLLOWING TIPS IN MIND REGARDING THESE SYSTEMS:

Only one car should enter or exit the parking gates at a time. Tailgating the car in front of you can result in the gate closing on you, which could damage both your car and the gates. Damage to your vehicle or the gate could result in repair charges.

Only use the entrance gate for entering the parking lot and the exit gate for exiting the parking lot. Not adhering to this rule may result in damage to the gates and your car.

Always be wary of pedestrians, especially children or pets as you enter or exit through the parking gate.

Although gates can deter criminal activity, they cannot actively prevent it. Always lock your car door and bring your personal belongings inside.

Out of Town Notice

If you are planning to be out of town, please notify the Management Office of the date you will be leaving, the date you will be returning, and an emergency phone number to reach you.

PLEASE NOTIFY THE MANAGEMENT OFFICE OF ANY GUEST THAT MIGHT BE CHECKING YOUR MAIL OR YOUR APARTMENT. THE MANAGEMENT TEAM WILL NOT RELEASE A KEY TO ANYONE NOT LISTED AS AN EMERGENCY CONTACT ON YOUR LEASE.

SAFETY CONTINUED

Safeguarding Young Residents (Under the Age of 16) & Guests

The Fountains requires that a parent, guardian, or legal custodian accompany anyone under the age of 16 or any guests when using community amenities and common areas. Also, be sure to check the community policy on the number of guests you are allowed to host in the common areas and amenity spaces. Please see Section 06: Community Amenities for more information.

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COMMUNITY AMENITIES

THE FOUNTAINS

Community Guidelines

Customer Relations

Smoke Free Living

Resident Communication

Good Neighbor Policy and Neighbor Complaints

Package and Mail Delivery

Common Areas

Decorating

Valet Trash and Recycling

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Customer Relations

The Fountains goal is to deliver experiences above and beyond expectations so that you are always completely satisfied with your home. The team is committed to assisting you with any issues at any time and supporting you through the process. If you ever have any concerns or questions regarding your living experience, please feel free to reach out to the Management Team at (469) 828-1139 or fountains@spectrumprop.com.

Smoke Free Living

At The Fountains, smoking and vaping are not permitted anywhere in the community - including all common areas and amenities, homes (inside or outside), offices, construction zones, and community grounds. This policy applies to your guests and visitors, as well as Fountains team members, subcontractors, and vendors in the community.

Resident Communication

Community and communication are high priorities. Community updates, events, and news will be announced through emails, the ActiveBuilding portal, posted flyers/letters, text messages, and phone calls. Upon moving in, you will automatically be added to The Fountains communication list. You can always opt out of certain communication methods at any time by updating your communication preferences in the ActiveBuilding portal.

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Good Neighbor Policy & Neighbor Complaints

Please be considerate of your neighbors and help maintain a quiet, clean, community environment for all to enjoy.

Sync up your schedule with The Fountains quiet hours (10:00 PM - 8:00 AM).

Make sure the sound on your TV or speakers - or any other noise - cannot be heard outside your apartment door.

If you live in an upstairs apartment home, be mindful of your downstairs neighbor and avoid jumping around or walking heavily. Take off hard-bottomed shoes like boots or heels when you walk in the door.

Consider adding a few rugs to your home to dampen any noise.

If you have children or larger pets living with you, please help them keep noise to a reasonable volume and reserve playtime for outside.

Keep in mind that evening and nighttime hours are not an appropriate time for loud household tasks like vacuuming, rearranging furniture, hanging pictures, etc.

ALL POLICIES IN THIS HANDBOOK APPLY TO RESIDENTS AND THEIR GUESTS.

Noise Complaints

IN THE CASE OF A NOISE COMPLAINT CONCERNING

A NEIGHBOR, FOLLOW THESE RECOMMENDED STEPS:

If you feel comfortable, speak to your neighbor, and attempt to resolve the issue. They may not be aware of the disturbance.

If the problem persists, contact the Management Team at (469) 828-1139 or via email at fountains@spectrumprop.com.

Package & Mail Delivery

There are designated mailboxes throughout the community. You can check your mail using the mail key that you received upon moving in. Packages will also be delivered directly to your door.

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Common Areas

The common areas are regularly cleaned and sanitized. Help keep the community clean and litter-free by picking up after yourself, your guests, and your pets.

If you notice any common areas that are not as clean as they should be, please contact the Management Office at (469) 828-1139 or at fountains@spectrumprop.com .

THE FOLLOWING ARE A FEW REMINDERS TO MAKE SURE THE COMMON AREAS STAY CLEAN AND SERENE:

Keep your belongings in your apartment. If you enjoy biking or use a bicycle for transportation, bring it into your apartment instead of leaving it on your patio/balcony.

Be sure to take all personal belongings with you when leaving any common areas.

If you use any recreational equipment or shift furniture around at the pool, remember to return them to their original locations for the next resident to use.

Please wipe down any fitness equipment after you are done using it.

If you are using sunblock or suntan oil at the pool, please lay down a towel to protect the pool furniture.

Keep noise to a minimum and remember to use headphones when listening to personal music devices.

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Decorating

The Fountains strives to maintain the community’s attractive appearance. Take pride in your community and help maintain it to the highest level of standards.

WHEN DECORATING, KEEP IN MIND ...

No structural changes or additions may be made to the exterior of the building including patios and balconies. Patios and balconies may not be used for storage. The Management Team reserves the right to monitor the appearance of your patio or balcony.

If you want to decorate your front door for a holiday or season, a decorative wreath is a nice touch. Just be sure to use a wreath hanger that hangs from the top of your door instead of nailing or screwing it into your door. Also, do not forget to take it down or replace it once that season or holiday is over.

You may hang items on your interior walls, but make sure the holes are small and do not cause any damage. Use reusable/removable adhesive strips/hooks to avoid damage to the walls. These can typically be found at your local hardware or retail store like Target or Walmart.

Patios & Balconies

The Fountains commitment to cleanliness also includes patios and balconies. Here are a few reminders about the community policies to make sure these standards are met:

ALLOWED

Outdoor Furniture

Towels Clothing Trash

Unplanted Pots

Bicycles

Recreational Equipment

Signs or Flags, including those for seasonal or sports-related purposes

Shade canopies and/ or screens anywhere on the exterior of the building

Grills and appliances

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NOT ALLOWED Plants Rugs

Valet Trash and Recycling

VALET TRASH COLLECTION DAYS ARE SUNDAY - THURSDAY

Trash Valet will not be available on the following holidays: Easter, Memorial Day, 4th of July, Labor Day, Halloween, Thanksgiving Day, Christmas Eve and Christmas Day, and New Year’s Eve and New Year’s Day.

TRASH REMINDERS

PLEASE FOLLOW THE TRASH POLICIES OUTLINED BELOW TO KEEP THE COMMUNITY CLEAN.

A black trash container will be provided to you upon move-in.

Place containers out between 6PM - 8PM .

Valet will begin collecting trash at 8PM .

Bring your container back inside your apartment by 9AM the following day.

Use 13-gallon trash bags.

Bag, tie, and place your trash in the container provided.

Double bag all doggy bags.

No furniture and/or mattresses can be disposed of on property.

Please do not put loose trash, broken glass, liquids, or sharp objects in your container.

No bags over 25lbs.

All trash bags must fit in your container when placed out for the valet.

Please do not put oversized items out for the valet. If you have bulky trash that does not fit in your container, please bring these items to the dumpster in the front of The Fountains.

Please take your trash directly to the dumpster on non-trash days.

Recycling is very important at The Fountains, this holds true for residents as well. To reduce the environmental footprint as much as possible, recycling has been incorporated into the trash valet service. When putting out your recycling for valet, please use a blue or clear plastic bag. Also, please break all boxes down and keep your trash and recycling separated. If you have excess boxes, please break them down and throw them away in the dumpster. For more information on recycling and recyclable items, click the button below.

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LEARN MORE

THE FOUNTAINS

Apartment Maintenance

Service Requests

Home Tips for Common Service Issues

Keys and Locks

Pest Control

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Service Requests

You can make a service request anytime through The Fountains resident portal or by calling the Management Office phone number.

MANAGEMENT OFFICE PHONE NUMBER (469) 828-1139

MAINTENANCE OPERATION HOURS

Monday - Friday: 9:00AM - 5:00 PM

Maintenance requests will be completed promptly during specified hours of operation, excluding holidays.

EMERGENCY REQUESTS WILL BE HANDLED AT ANY TIME INCLUDING AFTER OFFICE HOURS BY CALLING (469) 828-1139.

WHEN MAKING A MAINTENANCE REQUEST, PLEASE ...

Provide as much information as possible to allow the Maintenance Team to better diagnose the problem and provide a solution in a timely manner.

Be sure to note any special instructions for the Maintenance Team regarding alarms, pets, special instructions, etc.

PLEASE REPORT MAINTENANCE ISSUES AS SOON AS POSSIBLE, SO THAT ISSUES ARE NOT EXACERBATED.

A few days after your request is completed, you may receive an email with a link to a survey asking how the Maintenance Team did with your request. Please provide your honest feedback.

IS YOUR REQUEST CONSIDERED A MAINTENANCE EMERGENCY?

Emergency services have increased priority and will be taken care of at any time. Please review the “Maintenance Emergencies” page outlined in Section 03: Safety Information for a list of items considered to be emergency services.

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MAINTENANCE EMERGENCIES

Home Tips for Common Service Issues

Nobody likes dealing with a clogged toilet or drain. Plumbing issues in an apartment building can be a real issue - not only for you, but also for your neighbors and the local water system. The key to avoid plumbing issues is to remember the toilets, drains, and garbage disposals are not trash cans.

HERE ARE A FEW TIPS TO AVOID ANY POTENTIAL PLUMBING ISSUES:

The only items that should be flushed down your toilet are toilet paper and, well, you know what else. Even items that say they are “flushable” like bathroom and/or baby wipes and feminine products should not be flushed down your toilet and need to be thrown in the trash.

Keys & Locks

You should have received all keys and access devices needed at move-in. If at any time you lose your keys, call the Community Team during or after office hours to purchase replacements.

LOCK POLICIES

The Management Office will be happy to make you a duplicate or new key/key fob for a fee.

If you need to re-key your doors, a fee will apply.

After office hours, a charge of $100 will be assessed for lockouts. If you are locked out after hours, please call the Management Office at (469) 828-1139 to dispatch a maintenance technician. Please expect at least a 30-minute arrival time. For safety purposes, you must provide identification before the staff member unlocks your apartment.

The only items that should go down your garbage disposal are items you would eat. Avoid putting anything that you would not eat down the disposal like vegetable peels, fat/cooking oil/ grease, coffee grounds, eggshells, fruit, stickers, etc. These items should be thrown out with your household trash. KEY &

Your apartment is provided with latches on every window and a deadbolt on every exterior door. If your apartment has a sliding glass door, it is equipped with a handle latch and pin latch. Keep all windows and doors locked at all times. Upon moving in, check to make sure your apartment includes the above items and report any broken, missing, or unserviceable items to the Management Office.

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Pest Control

Pest control is provided. To keep pest control as effective as possible, do your part to keep your home clean and free of clutter.

IF YOU EVER SPOT SIGNS OF PESTS IN YOUR APARTMENT HOME, PLEASE PUT A WORK ORDER IN IMMEDIATELY AND CONTACT THE OFFICE AT (469) 828-1139.

The Fountains exterminating service will be happy to assist you with all pest control problems that you may experience. The Fountains exterminating service will be on the property every first and third Wednesday of the month.

INCORPORATE THESE PREVENTATIVE STEPS INTO YOUR DAILY ROUTINE TO KEEP PESTS OUT OF YOUR HOME AND THE COMMUNITY:

Wipe up messes and spills immediately.

Avoid leaving dirty dishes in the sink, on counters, or in other rooms.

Do not wait to store or throw away food after eating. Store food in sealed containers and/ or throw away food or empty containers, such as pizza boxes, takeout containers, pet food containers, etc. Make sure all food items (including pet food) are stored in sealed, airtight containers and not left open.

Be careful not to leave trash out in your home, or on your patio or balcony.

HVAC System

Do not leave magazines or old newspapers stacked up in your home, and be sure not to store cardboard containers on the floor.

Straighten up regularly and clear out clutter so pests cannot find convenient places to hide.

Use your bathroom exhaust fan when showering and take other steps to keep your home dry, so you can ward off pests that love wet environments.

Be sure to contact the Maintenance Team immediately if you spot a leaky faucet or broken pipe.

The Fountains Maintenance Team conducts regular maintenance inspections for items like checking and replacing your air filter. However, if you think that your air filter needs to be replaced let the Maintenance Team know.

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Community Amenities

Swimming Pool and Pool Area

Sunday - Saturday: 8:00 AM - 10:00 PM

Fitness Room Open 24 hours a day.

Clothes Care Center and Bike Rack

Open 24 hours a day.

Dog Spa Washing Station

Open 24 hours a day.

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SWIMMING POOL & POOL AREA RULES

WARNING - NO LIFEGUARD ON DUTY. CHILDREN SHOULD NOT USE POOL WITHOUT ADULT SUPERVISION. DIAL 911 FOR EMS OR POLICE EMERGENCY.

Persons using pool facilities do so at their own risk. Owner assumes no responsibilities for accident or injury.

Residents and guests should be especially careful in supervising and watching their young children at the pool.

Residents and guests shall be responsible at all times to make sure that small children do not get out of apartments unnoticed and that they do not wander into the pool area alone. Remember to use night latches, deadbolts, and window latches when small children are inside.

No one under the age of 16 will be allowed in the pool at any time, unless accompanied by a parent or guardian or a person over the age of 21 years who has been given written authority by the parent or guardian to supervise the child and who has assumed responsibility for such supervision.

The pool may be used only during listed hours.

Only residents and their guests may use the pool. No more than two resident guests are permitted to use the pool at any one time without management’s written approval.

No person who is ill may use the pool.

Any person who is under the influence of alcoholic beverages may be excluded from the pool area.

No running, horseplay, fighting, dangerous conduct or noise that is disturbing to the other residents is allowed in the pool area.

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Swimming Pool & Pool Area Information

The swimming pool at The Fountains is provided as an amenity. Please follow the rules that are listed on signs in each of the areas. If you choose to be in the pool, you do so at your own risk. The community assumes no responsibility for accidents or injuries that may occur to the resident or visitors. Please consult your physician if you have any questions or concerns regarding your use of the pool.

Swimming Pool Hours

SUNDAY - SATURDAY : 8:00 AM - 10:00 PM

Pool Area Hours

SUNDAY - SATURDAY : 8:00 AM - 10:00 PM

No Diving.

No music in the pool area after 8 PM .

No toys, inner tubes, or any other objects will be allowed in the pool at any time. Residents and guests will place their own towels over pool furniture when using suntan oil or other lotions. Swimming attire should be worn in the pool, and small children need to wear “swimmer” or “splasher” diapers. No glass containers or bottles are allowed in the pool area. Please bring plastic cups for beverages. Please keep noise to a minimum. If you have a noise complaint, contact the Management Office at (469) 828-1139 or fountains@spectrumprop.com.

BBQ grills are first come first serve. The Fountains does not allow reservation requests.

If you plan on having more than two guests in the pool area, you must notify the Management Office to get permission.

Approved parties in the common areas have a 3-hour time limit. They must be approved by the Management Office, are not considered private, and must not interfere with other residents’ use and enjoyment of the amenity. Do not throw anything onto the pool deck.

Do not leave any trash behind.

Pets are not allowed in the pool.

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THE FOUNTAINS

Fitness Room Information

The fitness room is provided for the enjoyment of all residents.

Operating Hours

OPEN 24 HOURS A DAY

These hours are subject to change.

Location in The Fountains

Adjacent to The Fountains Swimming

Pool & Pool Area

Help keep the fitness room clean and safe by remembering the following policies listed below:

Use the fitness room at your own risk. Attendants are not provided.

Please check with your physician prior to the use of the fitness room. Use of the fitness room is not recommended for:

Individuals taking medication.

Persons with heart conditions or medical limitations.

Individuals under the influence of alcohol.

MANAGEMENT IS NOT RESPONSIBLE FOR ACCIDENTS OR INJURIES.

FOR YOUR SAFETY AND ENJOYMENT, AND FOR THAT OF OTHERS:

Be careful with weights and other moving parts when using fitness equipment. Do not make repairs on fitness equipment. Please report needed repairs to the Management Office.

Do not use, adjust or operate fitness equipment beyond your physical limitations. Please report vandalism and unauthorized users. Do not remove fitness equipment from the fitness room.

Please wipe down fitness equipment after you are finished using it and return all free weights to their intended location.

Do not leave personal items in the fitness room. The Management Team is not responsible for lost or stolen articles.

Respect others by keeping noise to a minimum.

Dispose of any trash properly.

Ask for an orientation before using the exercise equipment.

CALL 911 IN CASE OF AN EMERGENCY.

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Clothes Care Center & Laundry Room

The Fountains has a laundry room located on the Southeast corner of the community, adjacent to the pool. The clothes care center’s laundry machines use the CEC Laundry Pay App for convenient payment via your phone. The Fountains clothes care center is available for use by all residents and with the CEC App, this process is simple, accessible as easy as one, two, three Follow the three simple steps below to get started.

Download the Free CEC Laundry Pay App

Get started using The Fountains Clothes Care Center by downloading the app on your smartphone. Use the buttons for quick access to the CEC Laundry Pay App.

STEP THREE Register & Sign In Start Washing!

You can load value with your Credit or Debit Card.

The CEC Laundry Pay App accepts AMEX, Discover, MasterCard, and Visa.

Start the washing machine by scanning the QR Code or entering the machine number into the App field.

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STEP ONE STEP TWO
DOWNLOAD ON THE App Store DOWNLOAD ON Google Play SMARTPHONE REGISTRATION CODE: CEC0148

The Fountains Community Bike Rack

If you need to store your bicycle, there are bike racks located next to the building for residents to use.

Dog Spa Washing Station

The dog washing station is located on the northeast corner of the community near the back parking. Please look for the “Dog Spa” signage to locate the proper entrance door. You must have the key code to gain access to the dog spa.

A full dog washing and drying station is provided. Just bring your own shampoo and grooming supplies. Only one dog per hour is allowed in the dog spa. When you are finished, make sure the water is completely turned off before exiting. All other pet etiquette and pet rules in the handbook apply.

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THE FOUNTAINS

Parking Details

Community Parking Procedures and Safe Driving Habits

Parking Policies

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Community Parking Procedures & Safe Driving Habits

ONLY PARK IN YOUR ASSIGNED SPOT.

When parking, make sure you take up only one spot by staying inside the lines.

Please do not park on curbs, on grassy or landscaped areas, in fire lanes, or in locations that could block traffic flow. Your vehicle will be towed if parked improperly.

Always observe posted speed limits and be wary of pedestrians, especially children and pets.

Make sure your children are not playing in areas with frequent community traffic.

Car maintenance is not allowed in the parking area.

The Fountains has the authority to tow any cars that are not operable or parked properly.

All vehicles must have current and valid registration. Only one assigned vehicle is allowed to park behind the private parking gate. All others will be towed.

Additional vehicles may be parked in the uncovered spaces behind the gates or on the street outside of the gates.

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THE
FOUNTAINS

Parking Policies

Please drive with caution through the parking lot. The gate will open and close using the keypad. You will receive your keypad code when you move in.

If the gate is malfunctioning, please call the phone number posted on the gate. If you damage the gate by manually lifting it or by driving through, you will be charged to repair any damages.

All resident cars must be registered in the Management Office and display an assigned parking permit. Only park in your reserved parking spot. Towing will be enforced

Visitors may only park in the designated guest parking spots outside of the gates. IF YOUR VEHICLE IS PARKED IN ANY UNAUTHORIZED AREAS, YOUR

VEHICLE WILL BE TOWED. UNAUTHORIZED AREAS INCLUDE: A handicap space without the legally required handicap placard hung from your rear view mirror or license plate

Fire Lanes

Designated “ NO PARKING” Areas

Another Resident’s Assigned Parking Spot

Vehicles with an invalid license, registration, or inspection will be tagged and towed.

Do not leave vehicles that are inoperable, on jacks, blocks, or leaking fluids. Do not park boats, trailers, or other recreational vehicles in the parking lot.

Littering in the parking lot is a lease violation and will result in a $25 fine. There are garbage cans located by the pool area.

ANY VIOLATION OF THESE POLICIES MAY RESULT IN YOUR CAR BEING TOWED.

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43

THE FOUNTAINS

Pet Information

Pet Types

Pet Registration Out and About

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If you are a pet owner, please be respectful and courteous to your community and neighbors to make sure that all residents and pets enjoy their living experience at The Fountains. To keep the grounds looking great and fellow residents and pets comfortable and safe, here are a few tips to follow:

PET TIPS & POINTERS

Some residents may have allergies or are simply cautious of pets, so any time you take your pets out for a stroll, make sure they are wearing a leash.

Pick up after your pets by carrying doggy bags or using the designated stations located in the community.

Remind your pet not to do their business in hallways, breezeways, and common areas. But if an accident does occur, be sure to clean up after them, wherever they go.

It is prohibited to let pets roam around on your patio or balcony by themselves, so only let them out when you are around to watch them.

Keep your dog’s barking to a minimum, especially during quiet hours-excessive barking that disturbs your neighbors can be considered a lease violation.

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Pet Types

THE FOUNTAINS GENERALLY WELCOMES MOST PETS INTO THE COMMUNITY.

Any animals that aren’t cats or dogs need to stay in a cage or tank. Aquarium tanks over 20 gallons are prohibited, and non-domestic animals are not allowed according to local laws and ordinances.

Pet Registration

If you had a pet at the time you signed your lease, you should have already signed a pet addendum, turned in a pet deposit and/or fee, and registered your pet on www.petscreening.com. Should you decide you want another pet or you are considering becoming a new pet owner, you will need to visit the Community Office to register the pet and sign a new animal addendum before bringing the pet home.

EVERY PET YOU HAVE LIVING WITH YOU NEEDS TO BE REGISTERED SEPARATELY.

REGISTER YOUR PET

SERVICE & ASSISTANCE ANIMALS

If you have a service or assistance animals, please log into your Pet Screening account for a Request for Reasonable Accommodation form to fill out.

Once submitted, your request will be evaluated according to the Americans with Disabilities Act (ADA), Fair Housing Act (FHA), Rehabilitation Act of 1973 (section 504), and state legislation.

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Out & About

It can be challenging when your pet crosses paths with unfamiliar pets and residents while out and about in the community and neighborhood. Please keep your pets on a leash at all times.

TO MAINTAIN AN ENVIRONMENT WHERE PETS AND THEIR NEIGHBORS FEEL COMFORTABLE AND SAFE, HERE ARE SOME WAYS TO KEEP ALL RESIDENTS IN THEIR COMFORT ZONE:

PET WASTE

Pet waste stations are provided throughout the community to make cleaning up after your pets easy. Make sure you know where you can and cannot take your pets when they need to go out. Please pick up after them using the pet stations provided or with bags of your own.

Inside your home, all pets should be housebroken. If they have an accident - either in your home or in a common area - please, wipe up after them and use a disinfectant spray to neutralize the odor so they aren’t encouraged to go to the bathroom in that same spot again.

There are outdoor spaces where your dog can run around and interact with other dogs. Here are some tips to help you manage interactions with neighbors or other pets in the common areas:

• When walking through breezeways and common areas, be as quiet as possible so your dog doesn’t disturb your neighbors.

• Teach your dog to walk closely with you on both your right and left sides. That way, you can make sure you are always between your dog and other pets, people, or surprises.

• Failure to clean up after your pet will result in a $250 fine.

• Pets may not use your patio or balcony as a bathroom.

• No pets should be left alone on your balcony or patio at any time.

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COMMUNITY PET RULES
“PETIQUETTE”
48 Thank you for calling The Fountains of Preston Hollow your home! As you settle in, please remember to love and respect where you live. As a community, let’s work together to be mindful of our actions and respect this beautiful property we get to call home. Please reach out to The Fountains Management Team with any questions. We are here to make your living experience the best it can be. Welcome Home OFFICE PHONE NUMBER (469) 828-1139 OFFICE EMAIL fountains@spectrumprop.com OFFICE HOURS Monday - Friday: 9:00AM - 5:30 PM Saturday: 10:00 AM - 5:00 PM Sunday: By Appointment Only Hourssubjecttochange Timesareavailableoutsideofofficehoursbyappointment
49

Articles inside

Pet Information

2min
pages 44-47

Parking Policies

1min
pages 42, 44

Parking Details

1min
pages 40-41

The Fountains Community Bike Rack

1min
pages 39-40

Fitness Room Information

1min
pages 36, 38

Swimming Pool & Pool Area Information

1min
pages 35-36

Community Amenities

1min
pages 32, 34

Home Tips for Common Service Issues

2min
pages 30-32

Apartment Maintenance

1min
pages 28-29

Valet Trash and Recycling

1min
pages 27-28

Good Neighbor Policy & Neighbor Complaints

2min
pages 24-26

Gated Entries & Limited-Access Systems

2min
pages 21-23

Report Solicitors & Salespeople

4min
pages 17-20

Safety Information

1min
pages 14-16

ActiveBuilding Community Guidelines

2min
pages 12-14

Download the ActiveBuilding App

1min
pages 10-11

The Fountains of Preston Hollow Preston Hollow Village

1min
pages 7, 9-10

The Fountains

1min
pages 4-7

Pet Information

2min
pages 44-47

Parking Policies

1min
pages 42, 44

Parking Details

1min
pages 40-41

The Fountains Community Bike Rack

1min
pages 39-40

Fitness Room Information

1min
pages 36, 38

Swimming Pool & Pool Area Information

1min
pages 35-36

Community Amenities

1min
pages 32, 34

Home Tips for Common Service Issues

2min
pages 30-32

Apartment Maintenance

1min
pages 28-29

Valet Trash and Recycling

1min
pages 27-28

Good Neighbor Policy & Neighbor Complaints

2min
pages 24-26

Gated Entries & Limited-Access Systems

2min
pages 21-23

Report Solicitors & Salespeople

4min
pages 17-20

Safety Information

1min
pages 14-16

ActiveBuilding Community Guidelines

2min
pages 12-14

Download the ActiveBuilding App

1min
pages 10-11

The Fountains of Preston Hollow Preston Hollow Village

1min
pages 7, 9-10

The Fountains

1min
pages 4-7
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