Home Tips for Common Service Issues

Nobody likes dealing with a clogged toilet or drain. Plumbing issues in an apartment building can be a real issue - not only for you, but also for your neighbors and the local water system. The key to avoid plumbing issues is to remember the toilets, drains, and garbage disposals are not trash cans.

HERE ARE A FEW TIPS TO AVOID ANY POTENTIAL PLUMBING ISSUES:

The only items that should be flushed down your toilet are toilet paper and, well, you know what else. Even items that say they are “flushable” like bathroom and/or baby wipes and feminine products should not be flushed down your toilet and need to be thrown in the trash.

Keys & Locks

You should have received all keys and access devices needed at move-in. If at any time you lose your keys, call the Community Team during or after office hours to purchase replacements.

Lock Policies

The Management Office will be happy to make you a duplicate or new key/key fob for a fee.

If you need to re-key your doors, a fee will apply.

After office hours, a charge of $100 will be assessed for lockouts. If you are locked out after hours, please call the Management Office at (469) 828-1139 to dispatch a maintenance technician. Please expect at least a 30-minute arrival time. For safety purposes, you must provide identification before the staff member unlocks your apartment.

The only items that should go down your garbage disposal are items you would eat. Avoid putting anything that you would not eat down the disposal like vegetable peels, fat/cooking oil/ grease, coffee grounds, eggshells, fruit, stickers, etc. These items should be thrown out with your household trash. KEY &

Your apartment is provided with latches on every window and a deadbolt on every exterior door. If your apartment has a sliding glass door, it is equipped with a handle latch and pin latch. Keep all windows and doors locked at all times. Upon moving in, check to make sure your apartment includes the above items and report any broken, missing, or unserviceable items to the Management Office.

Pest Control

Pest control is provided. To keep pest control as effective as possible, do your part to keep your home clean and free of clutter.

IF YOU EVER SPOT SIGNS OF PESTS IN YOUR APARTMENT HOME, PLEASE PUT A WORK ORDER IN IMMEDIATELY AND CONTACT THE OFFICE AT (469) 828-1139.

The Fountains exterminating service will be happy to assist you with all pest control problems that you may experience. The Fountains exterminating service will be on the property every first and third Wednesday of the month.

INCORPORATE THESE PREVENTATIVE STEPS INTO YOUR DAILY ROUTINE TO KEEP PESTS OUT OF YOUR HOME AND THE COMMUNITY:

Wipe up messes and spills immediately.

Avoid leaving dirty dishes in the sink, on counters, or in other rooms.

Do not wait to store or throw away food after eating. Store food in sealed containers and/ or throw away food or empty containers, such as pizza boxes, takeout containers, pet food containers, etc. Make sure all food items (including pet food) are stored in sealed, airtight containers and not left open.

Be careful not to leave trash out in your home, or on your patio or balcony.

HVAC System

Do not leave magazines or old newspapers stacked up in your home, and be sure not to store cardboard containers on the floor.

Straighten up regularly and clear out clutter so pests cannot find convenient places to hide.

Use your bathroom exhaust fan when showering and take other steps to keep your home dry, so you can ward off pests that love wet environments.

Be sure to contact the Maintenance Team immediately if you spot a leaky faucet or broken pipe.

The Fountains Maintenance Team conducts regular maintenance inspections for items like checking and replacing your air filter. However, if you think that your air filter needs to be replaced let the Maintenance Team know.

THE FOUNTAINS