Transfer and Refund Do you need to change or cancel your registration? You may be able to transfer to a different program, or receive a partial or full refund. Some conditions apply. Programs offered by Essex often have waiting lists. If you do not plan to attend, please allow someone else the opportunity by submitting your request to transfer or withdraw before the program begins! Requests processed based on date received.
Information
Transfer and Refund Policy Situation
Details
Refund Information
Transfer Information
Prior to start of program
Written notification is received 5 business days or more prior to the program start date
Full refund will be issued
Receive a full Family Account credit towards an alternate program
Written notification is received Receive a refund minus Receive a pro-rated Family Account on the 1st day of the program an administrative fee of 1 day to 3 day of program credit towards an alternate rd up to and including the 3 day $25.00 to a maximum of program of the program 40% of the course fee st
rd
After the 3rd lesson
Program has ended
Program is cancelled
Written notification is received after the 3rd day of the program
No refund will be issued
Receive a pro-rated Family Account credit only if accompanied by a medical note
Written notice is received after the program has ended A registrant cannot be accommodated due to insufficient enrollment or we cancel you program for other reasons
No refund will be issued
No transfers will be allowed
Full refund will be issued
Transfers will be made wherever possible
Transfers will be made wherever possible
Receive a pro-rated refund
Receive a pro-rated Family Account credit
A participant is withdrawn by our staff due to program incompatibility
Important Notice
All requests for transfers/refunds for Aquatic Leadership/Program Workshops/One Day Courses/Weekend Courses/ Day Camp Programs (please review Program Refund or Credit Request Form Day Camp/Workshops/One Day courses/ Leadership and Play Programs and Activities at essex.ca) must be received in writing 5 business days prior to the first day of program start dates. Customers cannot register for these courses once the program has begun; therefore this time is required to ensure course viability. Customers will receive a full refund or Family Account credit if they cancel in writing at least 5 business days prior to the first day of the program. No refunds for course materials or excursions/field trips will be issued if proper written notification is not received.
Register Register ONLINE ONLINE at... at...
Information: 519-776-8992
5
