Travelweek - JUNE 15, 2023

FUTURE OF TRAVEL

THE TRAVEL INDUSTRY SAYS THANK YOU TO TRAVEL AGENTS

Page 3

Industry says big “thank you” to agents at Travelweek’s Future of Travel event

TORONTO — It was a prize extravaganza at ‘Future of Travel: Agent Appreciation,’ Travelweek’s latest installment of its hugely successful online conference series.

Taking place May 31, the online event, launched in celebration of Travel Agent Month, featured 100 prize giveaways that included everything from airline tickets and hotel nights, to gift cards and exclusive gifts.

To watch the event in its entirety, click here.

“Travelweek and all of our partners want to say a big thank you and give a big pat on the back to all the travel agents out there who have been working tirelessly and serving their clients, sending people to amazing laces around the world,” said Devin Kinasz, publisher of Travelweek. “As many of you know, this month was Travel Agent Month so we’re piggybacking on that. We have many exciting guests so today is going to be both informative and fun.”

Here are some key updates from the event’s keynote speakers:

Jamie Milton, President, Uniglobe Carefree Travel, the founding travel agency of Travel Agent Day

When asked what inspired the very first Travel Agent Day back in 2011, Milton said she and her colleague, Colleen Lorenzen, had always felt that travel agents deserved their own day to be recognized, much like their staff on Admin Assistance Day. And now, more than a decade later, Travel Agent Day has taken off across Canada and in various parts of the world, with a vast number of suppliers offering booking incentives, rewards, prizes and words of appreciation every year. But what Milton really hopes to see from suppliers is competitive commissions and commission protection.

“I think we all deserve fair pay for

the work that’s being done. And I think that’s something that came to light throughout this past winter as being very important to travel agencies,” she said.

Milton also noted that agent resources are another way suppliers can show their appreciation for agents. “Allow us to be more selfserve, to get back to clients more quickly, to take the call wait times away from suppliers. It enables us to be a lot more efficient at our jobs, so the more tools they can give us, the better it is for everybody.”

Guy Young, Chief Engagement Officer, The Travel Corporation

The Travel Corporation, which comprises several brands including Trafalgar, Insight Vacations, Luxury Gold, Contiki, Uniworld and many more, is seeing major recovery across the board heading into the summer season.

“We are extremely pleased with the way bookings are trending from Canada,” said Young. “In five of the last six months, the number of bookings we’ve taken for each of those months has exceeded what we did in 2019.”

Adding that there’s still some capacity available for summer departures, from the May through September peak season, Young noted that The Travel Corporation, along with most touring brands, have the advantage

of pre-contracts in place for the majority of their space.

“I’m hearing from travel advisors that it’s very difficult to find space in the summer in Europe, and if they can find space, it’s very expensive. So we have this great advantage where we’ve pre-booked all our space. I would certainly encourage advisors, if their clients are looking to travel to Europe in the summer, to reach out to one of our brands because we do have some space left.”

Lorine Charles-St. Jules, CEO, Saint Lucia Tourism Authority

The island of Saint Lucia is experiencing a strong rebound, as St. Jules noted. Since the destination reopened to international visitors, and coupled with Canada’s elimination of all COVID-19 travel requirements, “we’ve seen a slew of Canadians coming in, particularly this quarter,” said St. Jules.

Travel agents can take advantage of several key resources from the Saint Lucia Tourism Authority, including its popular Saint Lucia Expert (SLEx) program, its YouTube channel and an annual travel agent incentive program called Saint Lucia Agent Months (SLAM) during which agents can run their own fams between June and November, as well as an array of digital assets and monthly incentives.

“We appreciate all the business that

travel agents bring to us. We have a team here who is in daily contact with them – no question, no query is too small for us. We’ll respond to you daily to let you know how to better sell Saint Lucia,” said St. Jules.

Armando Mendonca, President, AMpm Canada / Trade Liaison, Canada for the Vienna Tourist Board, and Elka Bachner, B2B Relations, Vienna Tourist Board

The pandemic didn’t stop the city of Vienna from growing and developing new offerings, as Mendonca noted.

“Vienna kept on building within the protocol guidelines and developed a virtual showcase series highlighting the August 2020 reopening of the Freud museum after extensive renovations, in addition to the Albertina Modern museum in March 2021,” he said. “Last August, after a three-year hiatus, I visited the city and the vibe and aesthetic have been enhanced with more hotel options and culinary delights. Our hoteliers boast an increase in Canadian arrivals, now sitting at 60% from 2019, and we’ll undoubtedly exceed these statistics with the summer lift just around the corner.”

Air Canada launched nonstop service between Toronto and Vienna in 2019 and currently offers daily flights from May 23 to Oct. 23, which will reduce to 5x weekly for the winter season. Austrian Airlines also launched in tandem with Air Canada nonstop service from Montreal to Vienna, flying 5x/weekly and reducing to 3/weekly during the winter.

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Bachner made sure to thank travel agents for their continued support throughout the pandemic and invited them all to sign up for the Vienna Experts Club International Program, “a fabulous program that offers current and up-to-date information on Vienna and exclusive discounts.” Click here for details.

Amanda Morris, Director of Sales, Canada, Playa Resorts

Celebrating its 10th anniversary this year, Playa Resorts has plenty for travel agents to be excited about, said Morris, from new resorts like Seadust Cancun and Hyatt Zilara Riviera Maya, to agent resources and programs, including its newly revamped AgentCash+ platform featuring handy property fact sheets, consumer-friendly webinars and more. Morris also encouraged agents to check out Playa’s Media Library where they can download photos and videos to use on social media or to print pull-up banners and other marketing materials, and sign up for fams to view Playa’s properties.

“We have each of our BDMs typically doing 3-4 fams every year to each of our destinations, giving agents an opportunity to come down and experience the properties for themselves,” said Morris. “We are growing quickly and constantly adding to our portfolio. We’re celebrating our 10th birthday this year and there’s been a lot of rapid growth within those 10 years.”

Casey Canevari, Senior Manager, Global Trade, Brand USA

Citing data from the Conference Board of Canada, he noted that in January/February of this year, 4.76 million Canadians returned home from an out-of-country overnight trip. Of that, 3.1 million came from the United States.

“That’s 90% of what was recorded in 2019, which is just absolutely fantastic and shows that with the borders open, people are coming across and they’re coming in strong,” said Canevari. “I have been traversing all over Canada these past two weeks, working on one of our films and speaking to a lot of travel agents. They’re saying that now that the border has reopened and all flight restrictions have been removed, those numbers are projected to go up and up, which is fantastic for us here at Brand USA.”

Kristin Karst, Co-Owner and Executive Vice-President, AmaWaterways

Everyone is excited about AmaWaterways’ river cruises in Colombia, the industry’s first to set sail on the Magdalena River. Starting in December 2023, there will be two seven-night itineraries with pre- and post-cruise land programs to choose from, sailing between Cartagena and Barranquilla onboard the AmaMagdalena and AmaMelodia.

Noting how the ships’ architect is actually from Medellin, Colombia, Karst said the feedback she has received from travel agents about Colombia has been extraordinary and that demand has been very high.

Write to Cindy

Sosroutomo at cindys@travelweek.ca

In light of the United States fi nally dropping its COVID-19 vaccine mandate for air travellers on May 12, 2023, Canevari said he’s expecting the relaxed rules to ramp up flights and visitation into the U.S. heading into the summer months.

“Group space is already filling up on both ships. We are so pleased with the reaction from our guests and our travel advisors – they are as excited as we are to explore this magical destination,” said Karst. “We are considered pioneers, as we open up new opportunities for our advisors and guests.”

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Two Milestones One City

150 years of the Vienna World’s Fair

The World’s Fair took place in Vienna 150 years ago. It was the driving force behind Vienna’s evolution into a truly global capital . A journey into Vienna’s past and its future.

300 years of the Belvedere Palace & Museum

In 2023, the anniversary of the Upper Belvedere‘s completion is celebrated together with many program highlights. A major special exhibition presents the moving history of this extraordinary institution.

Air Canada operates non-stop flights from Toronto to Vienna yearly.

aircanada.com/en-ca/flights-to-vienna

For more information visit the B2B section in the Vienna Tourist Board website.

b2b.wien.info/en

© Vienna Tourist Board/Paul Bauer

©

Vienna Tourist Board/Paul Bauer

1000 reasons to visit Vienna

Canada is a very important market and building partnerships is key to our success and growth in the leisure market. The Vienna Tourist Board is excited to include The 1000 as a preferred partner.”

unparalleled calibre of leisure and luxury product that the city has to offer to its members.”

The Vienna Tourist Board has signed a new preferred partnership with The 1000 as part of its efforts to expand its presence in the leisure product market.

Since launching in fall 2021, The 1000 – an exclusive club of wholly-verified, top-producing travel advisors from around the world – has continued to grow exponentially, including in Canada.

Said Elke Bachner, B2B Relations for the Vienna Tourist Board: “Our partnership enhances the Vienna Tourist Board’s reach of qualified ‘The 1000’ advisors, which we feel complements the calibre of product and services Vienna has to offer.

Bachner also noted that the partnership will help increase membership of the Tourist Board’s learning platform, Vienna Experts Club International (VECI), which provides a comprehensive insider’s look into the destination and offers reduced or free entrance to Viennese museums, concerts, restaurants and sightseeing excursions.

Jeff Sirota, Co-Founder of The 1000, said the club is excited to partner with the Vienna Tourist Board “as we continue to expand our supplier partnerships in order to provide stronger connections and expanded business opportunities for members of the world’s only collective of verified, vetted travel advisors.”

Armando Mendonça, President of AMpm Canada and Trade Liaison, Canada for the Vienna Tourist Board, added: “The 1000 is a perfect fit with Tim Morgan and Jeff Sirota at the helm as a preferred partner with the Vienna Tourist Board, offering an

This year, Vienna will be celebrating a milestone anniversary: the 300th anniversary of the Belvedere Palace, which was originally built in 1723 as a summer residence for the famous military commander Prince Eugene of Savoy. Now a museum, the palace will commemorate the milestone with a major exhibition featuring an art collection that spans 800 years, from the Middle Ages to present day.

This year also marks the 150th anniversary of Vienna’s World Fair, credited for catapulting the city to the forefront of the world stage, as well as the 125th anniversary of the iconic Imperial Hotel, which has hosted such famous guests as Queen Elizabeth II and Charlie Chaplin.

Air Canada offers daily nonstop service from Toronto to Vienna from May 23, 2023 through to Oct. 23, 2023, reducing to 5x/weekly during the winter. Austrian Airlines also offers nonstop yearly service from Montreal to Vienna.

For more information go to www. wien.info/en.

ELKE BACHNER

Europe invites the curious

Brand USA screens latest film for Canadian travel agents

Brand USA is fresh off a six-city roadshow across Canada during which it trained 409 travel advisors with a screening of its third big-screen film.

Launched in collaboration with Collette, the tour kicked off on April 25, 2023 with stops in Ottawa, Halifax, Winnipeg, Edmonton, Calgary and Vancouver. In each city, the screening also included a networking reception and a prize draw with the chance to win two tickets, provided by United Airlines, to the United States.

Brand USA senior manager Casey Canevari emceed the events and showcased the many travel trade resources available to travel advisors, including the organization’s travel trade website, the USA Discovery Program, an online travel agent training program, Road Trips USA, which showcases multi-state fly-drive itineraries across all states and territories, GO USA TV, an online streaming service with access to over 400 destinations, and much more. Access to all the resources and presentation used during the film can be found here.

Collette CEO Dan Sullivan Jr. also appeared at the Ottawa screening on April 25 to kick off the six-city tour. Herrington joined him in Ottawa before helping to wrap up the tour in Vancouver on May 10.

Narrated by Morgan Freeman, ‘Into Nature’s Wild’ aims to inform,

inspire and entertain the travel trade by following two protagonists: Native American astronaut John Herrington, and Alaskan pilot and youth advocate Ariel Tweto. The film features some of the most beautiful but lesser-known landscapes in the country, from the wilds of Alaska to the Oregon coast and the Appalachian Trail.

‘Into Nature’s Wild’ is the third collaborative feature film produced between MacGillivray Freeman Films and Brand USA, and is part of Brand USA’s multi-screen strategy to inspire and invite travellers from around the world to discover all that the United States offers.

As the destination marketing organization for the United States, Brand USA is tasked with increasing international visitation to the U.S. in order to fuel the economy and enhance the country’s image worldwide. According to studies by Oxford Economics, over the past eight years, the organization’s marketing initiatives have helped welcome 7.7 million incremental visitors to the USA, benefitting the U.S. economy with more than US$56 billion in total economic impact and supporting, on average, more than 45,000 incremental jobs a year.

‘ INTO NATURE’S WILD’ AIMS TO INFORM, INSPIRE AND ENTERTAIN THE TRAVEL TRADE.

Playa Hotels & Resorts adds two new Jewel properties to portfolio

Playa Hotels & Resorts has expanded its Jewel Resorts brand with the addition of two new Jewel Resorts in the Dominican Republic.

Having opened on Dec. 21, 2022, the all-ages Jewel Punta Cana is the first-ever Jewel property in the country, featuring 620 rooms and located 35 minutes from the Punta Cana International Airport on Uvero Alto Beach.

Twenty minutes away from Jewel Punta Cana and facing the Caribbean Sea is Jewel Palm Beach, which debuted shortly after its sister property on Jan. 7, 2023 with 500 guestrooms.

“The addition of Jewel Punta Cana and Jewel Palm Beach to Playa’s portfolio is a natural expansion of the Jewel brand given its success in Jamaica and its appeal to a mid-level luxury clientele,” said Dean Sullivan, Senior Vice President of Sales & Marketing of Playa Hotels & Resorts.

“These two resorts are a welcome addition for guests looking for an

exceptional yet affordable vacation in the Dominican Republic.”

The Jewel Resorts brand is renowned for its all-inclusive experience at a midscale price point, with upscale amenities, breathtaking beaches and diverse dining options all included. The brand also offers elevated spa experiences in addition to other first-class offerings.

Playa Hotels & Resorts currently

owns and/or manages a total portfolio consisting of 22 resorts, totalling 8,366 rooms, under the following brands: Hyatt Zilara/ Hyatt Ziva; Hilton All-Inclusive; Tapestry Collection by Hilton; Wyndham Alltra; Jewel Resorts; and The Luxury Collection.

For more information go to www. JewelResorts.com.

JEWEL PUNTA CANA

JEWEL PALM BEACH

Photos

Credit: Playa Hotels & Resorts

Saint Lucia Style

Discover a summer like no other, on an island like no other. Saint Lucia radiates a warmth that lasts long after the sun goes down. It’s an island where rainforests are lush, beaches are serene, and natural beauty must be seen to be believed. Here you can fill your days with all kinds of memorable activities, including chocolate-making classes, rum tasting, and catamaran cruises. For inspiration visit stlucia.org

stlucia.org

Summer in Saint Lucia with special rates and big savings

rooms with private plunge pools, all-inclusive options, family-focused programs, spa treatments and dining deals are just a few of the offers available through Sept. 30, 2023.

excursions offering include various experiences with Serenity Vacations & Tours and Rainforest Adventures.

Travellers have even more reason to visit Saint Lucia this summer with a new promotion featuring up to 65% off at over 40 accommodations, tours and excursions.

The ‘Discover Summer Saint Lucia Style’ off ers page on www.StLucia. org outlines all the special deals and discounts available at participating properties, from intimate inns and boutiques to quiet bed & breakfasts and luxury resorts. Butler service,

Participating properties include: Akasha Luxury Villa; Anse Chastanet; Ashiana Villa; Bay Gardens Resorts; Bay View #7; Bel Jou Hotel; BodyHoliday; Brise de Mer; Caille Blanc Villa & Hotel; Castles in Paradise Villa Resort; Cayman Villa; Coco Palm Hotel; Coconut Bay Beach Resort & Spa; Fond Doux Eco Resort; Harbour #6 and #7 from Blue Sky Luxury; Hummingbird Villa; Jade Mountain; La Haut Resort; Ladera Resort Saint Lucia; Oasis Marigot; Orchid Cottage; Pelican Point #3; Rabot Hotel from Hotel Chocolat; Saline Reef; Sandals Halcyon; Sea Pearl; Serenity at Coconut Bay; Smugglers Nest; South Sea House; StolenTime by Rendezvous; Sugarmon Villas; Tamarind Villa; Tet Rouge Resort; The Date House; The Landings Resort and Spa; The Lane Rodney Bay; Villa Cadasse; Villa Darcy; Villa Decaj; Villa Trou Rolland; Virtual Calmness and Windjammer Landing Villa Beach Resort. Sample tours and

Saint Lucia boasts nearly 100 miles of coastline and pristine beaches with crystal clear waters. While on the island, visitors will enjoy the newly-renovated facilities at tranquil Hummingbird Beach in Soufriere and the recently expanded mud baths in Sulphur Springs Park (the most Instagrammed spot in Saint Lucia). Additional sought-after summer activities include cooling off at Toraille Falls, taking in the spectacular 360-degree views of the island and the signature Pitons from Tet Paul Nature Trail, and snorkelling or diving at two dozen colorful marine-rich dive sites.

This summer, Air Canada operates three-times-a-week direct nonstop service from Toronto Pearson International Airport (YYZ) to Saint Lucia’s Hewanorra International Airport (UVF) on Sunday, Wednesday, and Friday. WestJet offers direct nonstop service from (YYZ) to (UVF) once a week on Sundays.

For more information about travel to Saint Lucia go to www.stlucia.org.

Photos courtesy of Saint Lucia Tourism Authority

TTC Tour Brands’ ‘Big Tour Study’ includes feedback from 1,800+ Canadian travellers

New findings from TTC Tour Brands’ first-ever annual ‘Big Tour Study’ sheds light on the travel preferences of travellers worldwide, including Canadians.

More than 1,800 Canadian TTC Tour travellers took part in the global survey, revealing vacationers’ motivations for choosing guided vacations, says the company. The poll underlines the latest tour trends for travel advisors booking open-aged brands Trafalgar, Luxury Gold, Insight Vacations, Brendan Vacations and Costsaver.

“We strive to create the most knowledgeable and resourceful advisor community in the industry and continue to identify ways to better support our partners in their business,” said Guy Young, Chief Engagement Officer of TTC Tour Brands. “This comprehensive annual study will continuously demonstrate what the thousands of TTC tour travellers seek in their travel experience and serve as an asset for travel advisors, arming them with the insights they need to make the sale.”

Young added: “Beyond knowing the in’s-and-out’s of each brand and itinerary, understanding traveller sentiment and purchase consideration is crucial information that our advisors need in their pockets to personally

pair each traveller with the right travel experience for them – from premium to value, luxury or special interest.”

The Big Tour Study surveyed 1,896 respondents across Canada. Respondents were majority female (69%), aged 55+ (91%) and retired (67%) with average household income of $100,000.

Key insights from the Big Tour Study include:

• Hidden gems are just as important as landmark travel experiences. The majority of TTC Tour travellers cite bucket list travel experiences as the top motivator for going guided (55%) but ranking as even more important is the desire to experience those off-the-beaten path moments that you may only fi nd through an expertly guided tour (61%).

• Guided tours give assurance in destination and logistical expertise. Findings suggest that tour travellers choose guided tours for the assurance of expertise, with 68% of TTC travellers trusting that TTC organizers are the utmost experts in planning an all-around ideal travel experience.

• New cultures and new countries drive higher spending, more bookings. New cultures (70%) and ticking off a new country (69%) are driving

factors for booking a tour, according to the study. TTC says travel advisors can convert more sales by diving into the itinerary highlights in new destinations with rich culture elements, adding “these travellers are also open to spending more on travel to guarantee a premium (31%) and personalized experience (40%).”

• Tour travellers seek connection with like-minded travellers. Traveling with a tour provides guests the opportunity to easily connect with like-minded travellers, and nearly half of tour travellers cited this is something they seek in their guided travel experience. This is a key sales point when advising clients on the benefits of going guided or traveling solo.

• Two-week European getaways are most popular with working professionals. According to the study, the majority of Canadian working professionals who book with TTC Tour are opting for tours between 8-14 days, which aligns with Canada’s PTO (paid time off) policy. Retirees are 16% more likely to book a tour 15+days compared to working professionals in Canada. The top regions of interest are Europe & Britain (86%) with the top destinations being Italy (37%) and England (36%).

Photos courtesy of TTC Tour Brands

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Antigua and Barbuda launch new ‘And’ campaign

If you ask the Antigua and Barbuda Tourism Authority (ABTA), they’ll tell you that Antigua and Barbuda may have become a victim of its own success.

After consistent exposure to the virtues of each island, some travellers have built their itineraries on the false assumption that it’s either Antigua or Barbuda. In doing so, they limit their vacation experience to just one of these sublime sister island.

The destination’s new 2023 campaign, appropriately titled ‘And,’ is a creative undertaking to right this wrong. The campaign’s goal is simple: to bring ‘And’ back with a vengeance. Like rum and punch, these unique tropical havens deserve to be celebrated and enjoyed together.

Antigua absolutely charms with rolling green hills that gently merge into azure waters and spectacular sunsets that rise over Falmouth Harbour. On the colourful streets of St. John’s, the soul of the island comes alive in the antique architecture, storied churches and galleries. For a glimpse into Antigua’s cultural heritage, Nelson’s Dockyard, a UNESCO-recognized fort, has been preserved with staggering authenticity, while the rocky terrain of Devil’s Bridge National Park offers stunning photo ops. Other must-see and must-do offerings include deepsea fishing, world-class spas, and the iconic clifftop eatery Sheer Rocks.

To the north, Barbuda is known for being an unspoiled Caribbean destination, home to vibrant reefs and coastal caves that eventually give way to a massive inland lagoon where red-throated Frigatebirds gather for spirited mating displays. Barbuda’s sparse population is part of its appeal, allowing visitors to truly unwind and escape from the everyday. Its world-renowned pink sand beaches

need to be seen to be believed, and its luxury offerings truly impress, including the Robert De Niro-owned Nobu with its signature restaurant right on the water, and the lavishly-appointed Barbuda Belle beach house. And though Antigua may have cornered the market in sailing with its high-profile annual regatta, Barbuda’s snorkelling and diving deserves special acclaim.

Infrastructure between the two islands is improving, allowing travellers to hop between the two sisters by boat or plane. A barbecue lunch in St. John’s before a day’s excursion to Codrington Lagoon, or a restorative stay at the Barbuda Belle coupled with sailing in English Harbour – these are the hallmarks of a new hybrid itinerary that all travellers should consider.

For more information go to www. visitantiguabarbuda.com.

Bring on the world.

Earn your spot at G Adventures’ 2023 Change Makers Summit

After a three-year hiatus due to the pandemic, G Adventures is bringing back its popular agent incentive program, Change Makers.

With the program, agents are able to earn their way to the company’s global summit, which will be held this year from Sept. 22-28 in a yet-to-berevealed destination.

The campaign incentivizes agents to focus on changing people’s lives through travel by booking G Adventures trips. Agents who successfully earn a place at the Change Makers Summit will see firsthand how their work directly impacts local communities in the destinations G Adventures visits.

To be eligible to earn a space, agents automatically receive one entry per ‘life changed’/traveller booked. The top eight agents from each region will qualify, with an additional five ‘wildcard’ spaces available to each region to allocate to any agent who commits to changing at least one person’s life by making at least one G Adventures booking.

A total of 13 ‘makers of change’ will be chosen from each of G Adventures’ major markets: the UK and Ireland, continental Europe, Canada, the United States, and Australia and New Zealand. The 65 agents will be brought together at the summit, which will also include members of G Adventures’ team of global purpose specialists and senior leaders from around the world.

Other highlights of the week-long event include visits to ‘G for Good’ community tourism projects built together with G Adventures’ non-profit

partner, Planeterra, as well as a fullday experience with guest speakers and a special party night.

“The feedback following our inaugural Change Makers Summit in 2019 was incredible. At G Adventures, we change the lives of our travellers when they choose to explore the world with us, and as the pioneers of community tourism we change the lives of people in the places we go. We’re so excited to not just welcome our valued agency partners on this special trip, but to also celebrate the return to travel with them,” said David Green, managing director for G Adventures in Canada.

The Change Makers challenge went live on March 1, 2023 and will run until June 30, 2023. Agents can visit https://sherpa.gadventures.com/ change-makers/ and log into Sherpa, or speak to their regional global purpose specialist for more information.

Experiences, connection, and meaning. Isn’t that what life’s all about? They’re the recipe for happiness. The pillars of living good. They fill us with wonder, and love, and a sense we’re all part of something bigger. They’re not hard to find. In fact, they’re everywhere we dare to go. All we need to do is embrace adventure and say…

Reach out to your Global Purchase Specialist (GPS) to learn what

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our adventures the greatest on Earth. gadventures.com

Hyatt launches new agent platform to highlight Inclusive Collection

Hyatt Hotels Corporation has launched ‘Confi dant Collective,’ a new online platform for travel advisors.

Designed exclusively to cultivate opportunities for advisors, the platform features enhanced sales and marketing tools and an extensive education program that highlights key differentiators and unique selling points of Hyatt’s new Inclusive Collection, comprising nine all-inclusive brands located throughout Mexico, the Caribbean, Central America, South America and Europe.

Through the website, travel advisors can become experts on the Inclusive Collection portfolio thanks to diverse content including new and informative video capabilities and opportunities to feature multiple promotional, sales, incentives and offers. They’ll also have access to the latest news and information on the portfolio.

Also featured prominently on the new website is ‘Confidant Learning,’ an interactive online educational platform that encompasses all brands in the Inclusive Collection portfolio,

with additional supplemental courses and annual recertification to enhance travel advisor knowledge and maintain their Confidant Collective advisor status. With greater functionality and an updated, more agile dashboard available via mobile application, travel advisors will be able to remain connected at all times.

As part of the Confidant Collective, the Inclusive Collection will soon invite advisors to participate in a revamped rewards program – Confidant Rewards – with new concepts and upgrades as well as the opportunity to register and redeem bookings at Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, and Sunscape Resorts & Spas. The rewards program is expected to

go live in the weeks ahead.

The tiered rewards program will introduce personalization and varied offerings through VIP travel advisor benefits, expanded cash options and a carefully curated collection of new redemption items for selection by travel advisors, including the option to redeem points for personal charitable contributions. Also, travel advisors can earn points faster through the new program, including the ability to earn more points the more they book.

Advisors from around the world will be able to participate in all aspects of Confidant Collective through a global expansion expected to rollout in international markets in the months ahead.

To join Confidant Collective, click here and follow the registration instructions to create an account.

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(C) Michael Dehaspe

(C) Michael Dehaspe

Brasserie Julie: Thomas Locus

Canada Jetlines inventory available through Amadeus

Travel advisors can now view and book Canada Jetlines inventory via the Amadeus travel platform.

The update follows the airline’s distribution agreement announcement in July 2022.

Amadeus is one of the world’s largest travel technology providers and powers IT systems for the global airline, hospitality and travel agency industries. Joining Amadeus enables Canada Jetlines to enhance its geographic reach and target new leisure traveller segments, while also providing travel agents with more selling options.

“Canada Jetlines’ business plan from day one has relied on strategic partnerships with the travel trade,

by offering very competitive earning opportunities for those travel agents who support our flights. We are excited to be able to distribute our seats through the Amadeus travel platform, placing our content in the hands of agents around the world,” said Duncan Bureau, Canada Jetlines’ Chief Commercial Officer.

“Since going live on the Amadeus travel platform, we have seen a significant increase in sales, which was expected, and we are pleased with

these results,” he added.

Kamal Singhee, VP Airlines, North America, Amadeus, said the company is “happy to enable Canada Jetlines to increase its global reach as the airline continues to grow sales with travel agencies around the world.”

Earlier this year Canada Jetlines announced new markets to Las Vegas and Cancun, which began operations in February and March, respectively. The airline operates a fleet of Airbus A320 aircraft.

Grand Palladium Jamaica Resort  & Spa’s multimillion dollar reno unveiled

Grand Palladium Jamaica Resort & Spa in Montego Bay has unveiled a beauty of a renovation.

The US$27.5 million project included the refurbishment of the resort’s common areas, plus the 537 hotel rooms. The accommodation options now include 48 suites.

The updates follow the 2016 renovation at the Grand Palladium Lady Hamilton Resort & Spa, located in the same resort managed by the Palladium Hotel Group.

NEW LOOK SUITES

The newly 537 refurbished rooms at Grand Palladium Jamaica Resort & Spa

are available after reopening at the beginning of the year. The room count now includes 48 suites with sea views: 40 Superior Junior Suite Private Pool Ocean View; and 8 Superior Suite Private Pool Oceanfront View.

Surrounded by vegetation, these swim-up suites offer a private pool and terrace, which are fully equipped with seating and a wooden pergola.

In the Superior Junior Suite Private Pool Ocean View, the pool is 86 square feet and the terrace is 161 square feet. Meanwhile the Superior Suite Private Pool Oceanfront View is now the largest in the entire hotel, featuring a 161 square foot pool and terrace fully furnished with a dining room. This room category has a private living room with a balcony,

a larger bedroom, and a relaxation area that includes a chaise lounge and a large glass window that overlooks the ocean.

COMMON SPACES

The refurbishment also includes the resort’s Infinity Saloon Bar and the open-air terrace, now featuring elegant awnings and lounge-style furniture. In the lobby, the reception area has also been updated with white trellis lattices and mirrors.

On the culinary end, the MoBay Restaurant, open for breakfast, lunch, and dinner, increased its capacity to accommodate up to a total of 286 diners. Divided into four areas by screens, the space now has two new food stations.

THE ULTIMATE FAMILY REUNION

JAMAICA

MONTEGO BAY, JAMAICA

Tourism Ireland rolls out new brand campaign

Tourism Ireland is inviting travellers to fill their hearts in the destination with its highly anticipated brand campaign.

Azores

Airlines offers easy airlift out of Canada

Azores Airlines is making it easy for Canadians to experience the magic of the Azores with frequent airlift out of Toronto and Montreal.

From Toronto, the airline offers year-round nonstop flights to Ponta Delgada as well as summer seasonal flights to Terceira. From Montreal, summer flights operate to Ponta Delgada and Terceira. Passengers can connect to cities such as Porto and

Lisbon, or stopover for up to seven nights in the Azores in either direction for free.

New this year, as of June 2, Azores Airlines connects Toronto to Funchal weekly. New direct flights depart Toronto on Fridays at 20:45, arriving in Funchal at 11:20+1. Return flights leave Funchal on Saturdays at 12:25 and arrive in Toronto at 19:30. This same aircraft service, with a stop in Ponta Delgada, offers seamless travel to the islands of Madeira.

Travel agents can register at www. sata4agents.com to receive the latest news. For more information go to https://sataspecialist.com/login.

Called ‘Fill your Heart with Ireland,’ the campaign celebrates the many ways in which Ireland captivates the hearts of visitors and locals alike by showcasing the country’s rich heritage, breathtaking landscapes, vibrant culture and the unique personalities of its people.

Leading the charge are beloved actors Sharon Horgan from the critically acclaimed series ‘Bad Sisters,’ and Saoirse-Monica Jackson and Jamie-Lee O’Donnell from the award-winning Netflix sensation ‘Derry Girls.’ Their engaging anecdotes bring to life the beauty and charm of Ireland, known as the land of ‘Cead Mile Failte,’ or one hundred thousand welcomes.

Looking ahead to the remainder of 2023, Ireland promises a treasure trove of experiences, from spirited Halloween celebrations like Puca in County Meath and the legendary Derry-Halloween Festival in Northern Ireland, to the Galway Oyster Festival and the Fleadh Cheoil in August.

Canadians can get to Ireland with daily direct year-round flights from Toronto to Dublin, as well as seasonal direct routes from Vancouver, Montreal and Calgary.

Recognizing the importance of Canadian travel advisors in showcasing and selling Ireland to their clients, Tourism Ireland remains committed to providing ongoing education and support to the travel trade. A host of opportunities including webinars, training sessions, fams and in-person events are available. In addition, travel advisors have access to comprehensive toolkits of promotional materials, including social media posts, images, videos, e-cards, gifs and more, and can also sign up for the Ireland Specialist Program, Irelands ContentPool.com – a content library offering over 45,000 free-to-use videos and images – and the exclusive Ireland Insiders Facebook Group, a community dedicated to Canadian travel agents.

For more information go to www. ireland.com.

Flanders’ top culinary ambassadors unite to promote the destination

A new alliance of top culinary ambassadors is set to position Flanders, Belgium as a major foodie destination.

A total of 21 head chefs, chocolatiers, brewers, hosts and food manufacturers from Flanders have been tasked to promote the city as a culinary destination at home and beyond with a new initiative called

‘Ambassadors of GOESTING.’

Initiated by VISITFLANDERS, the campaign aims to promote the rich culinary heritage of Flanders through untold stories about its robust Flemish food culture.

“Flemings are real epicureans, good food and drinks are deeply rooted in their DNA. They come to our restaurants in large numbers and with great enthusiasm, which allows me to fully and continuously develop my profession. The fact that I can be part of a collective of passionate culinary professionals is fantastic. I am proud to be able to further develop and propagate the culinary wealth of Flanders together with them,” says Wim Ballieu.

WHAT DOES GOESTING MEAN?

In Flanders, everyone knows what GOESTING means, but what gives people GOESTING is different for everyone. The term is commonly used in Flanders and roughly translates to a craving for food in the context of seduction, teasing and appetite. There is no defined translation in English for it. In simple terms, it is open to everyone’s individual interpretation and discovery.

THE GOESTING MANIFESTO

The alliance comprises a group of professionals who are responsible for: elevating the profile of local dishes and products; promoting Flanders

as a food destination; informing the public about how food impacts society, nature and health; working in a way that uses food for the greater good; anticipating what Flanders’ culinary future has to offer; extending Flanders’ (inter)national network in food; operating under the umbrella of Flanders; co-existing as a collective, not a business; and uniting in the belief that “a rising tide lifts all boats.”

For more information go to www. visitflanders.com/GOESTING.

Sunwing offering ‘feelgood’ deals and giveaways this summer

Sunwing is gearing up for a jam-packed summer season of deals, giveaways and social media content that taps into feel-good vacation experiences.

To help bring the feel-good spirit of summer to life, Sunwing is collaborating with content creators Clive Felice of Dads with Attitude, and Anthony “Antho” Tran, a Montreal-based content creator, podcaster and first-time all-inclusive getaway-goer, on a series of humourous videos and social media content through street-style interviews and first-hand experiences in destination.

SUNWING’S ‘FEELGOOD’ VIBES

Photo credit: Sunwing

Canadians are encouraged to keep an eye out for every bit of fun, feelgood content from Clive and Antho on their Instagram and TikTok channels that will continue throughout the summer months.

“We’ve got an exciting summer planned and we’re thrilled to kick off the season with Clive Felice and Antho Tran to help deliver the feelgood experiences our customers are craving,” said Samantha Taylor, Chief Marketing Officer for Sunwing Travel Group. “Recent research has shown that travel is a leading source of Canadians’ most impactful moments, and between great deals on the resorts they love and amazing giveaways they won’t want to miss, we’re committed to helping to ensure our customers can make unforgettable memories in the tropics this summer.”

The tour operator’s summer initiative is supported by recent Sunwing survey research that highlights the growing importance Canadians place

TRAVELLERS CAN LOOK FORWARD TO EXCITING CONTESTS THROUGHOUT THE SUMMER.

on travel for creating cherished memories, including cultivating deeper bonds with their loved ones (51%), developing an eagerness and excitement for exploring the world (55%) and fostering personal growth (34%), and will be driven by a number of marketing and social media activities paired with vibrant visual creatives with the goal to inspire travel lovers to reconsider how they summer vacation and help make lasting memories in paradise.

Sunwing will also feature a sizzling lineup of promotions and hot deals to hotter destinations, like the boutique paradise of Cayo Largo and the always popular Cancun, to help

customers get more out of their summer getaways while saving more upfront. Travellers can also look forward to exciting contests and spur-of-themoment giveaways from Sunwing throughout the summer, helping customers bring spontaneity back to their vacations in a big way.

As part of the Sunwing Guarantee, customers who book a vacation package receive their first checked bag free (a value of $100+ roundtrip), hotel transfers and the lowest price on change and cancellation protection with Sunwing’s Worry Free coverage options.

Visit Portugal launches sustainability initiatives

Visit Portugal is doubling down on its sustainable mission, intent on becoming one of the most sustainable tourist destinations in the world.

The organization has launched several initiatives to call for a change of action, led by the promotional message, ‘For a better planet, a better tourism.’

To help protect the oceans, Visit Portugal has created the ‘Unwanted Shapes’ campaign, inviting surfers to ride surfboard models made with sustainable materials, under the moto ‘Only one board can ride the future.’

In addition, Turismo de Portugal has developed ‘Oceans Wall,’ which invites 12 urban artists from several countries to create an art piece on a Lisbon public hospital’s wall to highlight the need for the preservation, protection and conservation of the oceans and marine resources.

For more information go to www. visitportugal.com.

Huntington Travel Group celebrates 50th anniversary

Huntington Travel Group (HTG) is saying a big thank you to its staff and travel advisor partners during its golden anniversary year.

In operation since 1973, the full-service wholesaler/consolidator is

celebrating its 50th anniversary and its longstanding reputation for being one of Canada’s most respected consolidators.

“In celebrating 50 years in business, I recognize our strong airline relationships that brought us to where we are. HTG’s offering includes the best choice flights and fares on a global platform and we qualify as the consolidator with the most airline contracts than any other to the African continent,” says Ravi Kumar, HTG’s COO.

Through HTG, travel advisors have access to first-level content and net fares to Europe, transborder, the Middle East, South Pacific, Asia, Latin America and South America, not only from all gateways in Canada but also several in the United States.

Dear Travel Advisors,

Huntington Travel Group, established in 1973, is proudly celebrating 50 years of dedicated service to the travel trade. Our sincere thanks to all of you for your support over the years. You helped us along this incredible journey, and we assure you of our unwavering support for years to come.

Kumar says Huntington’s strength is its staff, which has acquired GDS specialization and boasts decades of experience in managing complex airfares.

“They are experts at handling groups and have specialized knowledge of all major airline alliances. Above all, there’s always the possibility of them offering override commissions on many airlines in the economy, business and first,” he adds.

Over the years, the company has grown and expanded its offerings to include hotels and custom-tailored holidays. ‘Hotels by Huntington,’ a standalone brand, offers hotel rates at over 600,000 properties worldwide,

ALGARVE, PORTUGAL

ranging from economy to luxury. All hotels are booked in real time and hotel vouchers can be downloaded online. Travel agents receive net, prepaid rates, allowing them to control their own margins.

Escapades by Huntington (DBA MyEscapades) is the standalone holiday brand within the Group. Dedicated to giving one-of-a-kind travel experiences, the brand’s purpose is to bring formidable expertise and buying power to the table, allowing travel advisors to receive exactly the right product at affordable prices for their clients.

“We have always demonstrated a strong desire to work harmoniously with our travel agency partners. Hence, our Hunt Rewards program that adds dollars to your prepaid Hunt Rewards card every time you conduct business with us. Our hotels and holidays brands complement our air consolidation services to ensure that we are your one-stop shopping experience,” said Kumar.

Get to know Jamaica’s distinct resort areas

With six unique resort areas, Jamaica offers something for everyone, whether clients are a thrill-seeking group of friends, honeymooners looking for romance, or a family of four with little ones in tow.

MONTEGO BAY

This popular resort area is just minutes away from Sangster International Airport and is well-connected by roadways, making it the perfect home base for day trips to other areas of the

island. Visitors can enjoy a guided river rafting tour, tee off at a number of golf courses including Tryall Club and Cinnamon Hill, and swim in the bio-luminous waters of Luminous Lagoon.

NEGRIL

Known for its dramatic cliffs, golden beaches and laidback vibe, Negril offers plenty of attractions and experiences for all ages. The world-famous Seven Mile Beach is where to go for cool ocean breezes, kayaking, paddle boarding and horseback riding on the sand, while Royal Palm Reserve is perfect for birdwatchers and nature enthusiasts. Also not to be missed is Rick’s Café, situated on a rocky outcrop atop a 35-foot cliff and known for its cliff jumping.

JAMAICA’S SEVEN MILE BEACH

WE'VE ALWAYS HAD A STRONG DESIRE TO WORK WITH TRAVEL AGENTS.

OCHO RIOS

Ocho Rios is one of Jamaica’s major tourist hubs thanks to its family-friendly attractions, historic sites and fantastic food scene. The coastal area is well connected by highway roads – making it easy to get to and from airports in both Kingston and Montego Bay –and is also serviced by the Ocho Rios Cruise Port for travellers arriving by sea. Highlights include Dunn’s River Falls, one of Jamaica’s most popular attractions, Mystic Mountain, home to a variety of thrilling rides and a stateof-the-art chairlift, and Stush in the Bush, an unforgettable farm-to-table destination renowned for its sustainable cuisine.

PORT ANTONIO

A quiet and beautiful haven on Jamaica’s northeastern coast, Port Antonio is a favourite hideaway for visiting film stars and famous musicians. Here, guests can take a dip in the Blue Lagoon, explore Frenchman’s Cove, home to a casual beach bar and grill, and sample authentic jerk chicken at Boston Jerk Centre, credited as the birthplace of jerk cuisine.

SOUTH COAST

Visitors who want to escape the crowds gravitate to the secluded countryside of Jamaica’s South Coast. This wild and beautiful corner of the island is home to dark sand beaches, remote fishing villages and hidden waterfalls. Top attractions include Pelican Bar, located in the middle of the water, the seven-tiered YS Falls, and the Appleton Estate, a multi-sensory rum tasting experience.

KINGSTON

A cosmopolitan city with historic colonial architecture, Kingston is the go-to destination for art galleries, colourful markets, world-class dining, live concerts and festivals. Highlights include Devon House, the former home of

Jamaica’s first black millionaire, George Stiebel, the Bob Marley Museum, located in the legendary singer’s former residence, and the National Gallery in downtown Kingston, which tells the story of the island’s people through exhibitions and historic artifacts.

For more information about travel to Jamaica go to www.visitjamaica.com.

Relax and recharge in Wyoming

Being the least populated state in the U.S., Wyoming offers something no other state can: unparallel tranquility and calm not found anywhere else.

Its stunning mountains and the

vastness of its landscapes provide the perfect escape from major cities and the hustle of summer’s busy months, allowing visitors to reconnect with nature.

One of Wyoming’s signature experiences is a dude ranch vacation, available throughout the state. Accommodations range from the luxurious Brush Creek Ranch or Brooks Lake Lodge, to the oldest dude ranch in America – Eatons’ Ranch, where visitors can live out their cowboy/cowgirl adventures. Set against the eastern slopes of the Bighorn Mountains, Eatons’ offers both day rides and overnight pack trips into the mountains and across 7,000 acres of rolling hills and meadows, with activities that include roping lessons, fishing, hiking and dancing and karaoke.

For more information on travel to Wyoming, go to www.TravelWyoming. com.

WYOMING’S BEAUTIFUL LANDSCAPES

go than believe

bigger make

In Wyoming, you don’t have to imagine big adventure. It towers all around you. And beckons you to see it up close and personal. So, this summer, don’t think small. Go all out. Plan your adventure at TravelWyoming.com.

RESORTS

The countdown is on for the grand opening of the new Secrets Playa Blanca Costa Mujeres in Mexico. Part of Hyatt Hotels Corporation, the 509-room property is set to open by the end of 2023 just 12 miles north of Cancun. Upon opening, it will join Hyatt’s Inclusive Collection, the world’s largest portfolio of luxury all-inclusive resorts comprising 10 distinct brands. Elevated Preferred Club accommodations will include swim-out suites, exclusive access to the Preferred Club Lounge, an oceanfront beach club and a jungle-inspired pool. Other features include six à la carte gourmet restaurants, the Secrets Spa by Pevonia, 8,000 square feet of meeting and event space, wedding venues, an infinity pool terrace and four swimming pools.

DESTINATIONS

The newly reimagined Nassau Cruise Port has opened its doors to cruise passengers. In celebration of the grand opening, the port hosted a handful of private events on site and a ‘Cruise Passenger Day Party’ on May 27. The project was three years in the works and includes a sixth berth and new terminal building, a Junkanoo museum, event and entertainment spaces, a 3,500-seat amphitheatre, a living coral exhibit, local stores and new food and beverage facilities. Earlier this year, the Nassau cruise port set a record-breaking passenger arrival, welcoming 28,554 cruise visitors in one day.

AVIATION

Canadians have had a lot to do with the UK’s recovery, contributing 897,000 tourism arrivals in 2022. According to VisitBritain, Britain’s national tourism agency, visits from Canada to the United Kingdom last year increased by 3% over 2019. Plus, total spend saw a record-breaking total of $1.57 billion, up 27% over 2019, reports the Office for National Statistics. Spend per visit increased by almost a quarter, from $1,411 per trip in 2019 to $1,750 in 2022, with growth recorded across all trip purposes. Average length of stay for inbound Canadian travellers also grew by two nights in 2022, to 11 nights, three nights higher than the global average of eight nights. The Canadian market saw an impressive movement up the rankings scoreboard in 2022, ascending five ranks in both volume and value to sit within the top 10 key source markets. Canada currently represents the ninth largest and seventh largest most valuable market to the UK.

Airline industry net profits are expected to reach US$9.8 billion in 2023, more than double the previous forecast (December 2022) of $4.7 billion, says IATA. The revised forecast comes with an anticipated 1.2% net profit margin. Plus, airline industry operating profits are expected to reach $22.4 billion in 2023, “much improved” over the December forecast of a $3.2 billion operating profit. Some 4.35 billion people are expected to travel in 2023, close to the 4.54 billion passengers who flew in 2019. Total revenues are expected to grow 9.7% year over year to $803 billion, the first time they will top the $800 billion mark since 2019 ($838 billion).

Icelandair and Turkish Airlines have signed a new codeshare agreement that will expand the number of destinations on their networks. Icelandair passengers in North America and Iceland can connect eastbound via Turkish Airlines’ network to Istanbul, while Turkish Airlines worldwide passengers such as those in Asia or the Middle East will be able to connect westbound via Icelandair’s network to Iceland and Canada.

SECRETS PLAYA BLANCA COSTA MUJERES

NASSAU CRUISE PORT

WestJet, ALPA agreement ratified; Swoop will be integrated into WestJet

CALGARY — WestJet Group has announced the ratification of the second collective bargaining agreement between WestJet and the Air Line Pilots Association (ALPA), the certified union representing WestJet and Swoop pilots.

“The WestJet Group is pleased to have reached an industry-leading agreement in negotiation with ALPA that recognizes the value and instrumental contributions of our current and future pilots,” said Alexis von Hoensbroech, WestJet Group, Chief Executive Officer. “This agreement bolsters our ability to provide certainty and career opportunities across our organization for years to come while ensuring the competitive sustainability of the WestJet Group.”

The agreement is in effect from Jan. 1, 2023, and will be in place until Dec. 31, 2026.

SWOOP INTEGRATION

In a follow-up to a report last month, the agreement between WestJet Group and the pilots union includes the condition that Swoop must be fully integrated into WestJet.

WestJet says that through an expedited process, the airline anticipates a full integration into its mainline operations by the end of October.

To avoid traveller impact, Swoop will operate its existing network through to the end of its published schedule on October 28. Swoop employees will move to WestJet.

“The WestJet Group is confident in the outcome of this negotiated decision and the path forward to integrate Swoop into WestJet’s operations,” said

von Hoensbroech. “We continue our strategy toward providing reliable, affordable travel across the WestJet Group, leveraging the valuable experiences and learnings from the Swoop business model. This integration will enhance our ability to serve a broader spectrum of guests. Instead of only 16 aircraft serving the ultralow-cost market, each aircraft, in our 180-strong fleet, will offer ultra-affordable travel options through to a premium inflight experience.”

WestJet celebrates two new routes out of Calgary and Edmonton

CALGARY — WestJet is celebrating the start of two new routes: Calgary-Washington D.C., and Edmonton-Minneapolis.

The airline’s first-ever service between Calgary and Washington D.C. launched on June 2 with the departure of WS1618, the first of three weekly flights that will travel between the two cities this summer. With the new route, along with new service to Detroit and the restoration of service to an expansive list of U.S. destinations, WestJet has increased its Calgary transborder capacity by 46% compared to summer 2022. It now

offers direct service from Calgary to 20 U.S. destinations.

“We are thrilled to be celebrating the inauguration of our service between Calgary and Washington D.C., forming yet another meaningful connection between our home hub in Calgary and our southern neighbours that will provide newfound, seamless access to the world-renowned monuments in the capital city of the United States,” said Chris Avery, WestJet Vice-President, Network Planning, Alliances and Commercial Development.

Also launching on June 2 was WestJet’s nonstop transborder service between Edmonton and Minneapolis. With the inclusion of Minneapolis to Edmonton’s network, WestJet has increased Edmonton’s transborder capacity this summer by 150%, and its total network capacity by over 40%, marking the airline’s largest network expansion from a single city in its history.

Edmonton-Minneapolis service will run 5x/weekly this summer. Plus, through WestJet’s longstanding partnership with Delta Air Lines, guests connecting through Minneapolis will arrive in one of Delta’s major hubs, gaining access to a vast network of U.S. destinations including Boston, Miami, New York, Washington D.C. and more, on a single purchased ticket with check-in for all flights at the first departure, baggage tagged to their final destination and lounge access for select guests.

ACTA, CATO want transparency on Comp Fund changes

TORONTO — Two hours after ACTA and CATO issued a joint statement protesting the lack of transparency so far in the TICO funding review, TICO released its own statement in response.

In September 2022 TICO announced it was initiating a review process that includes an end-to-end look at TICO’s current funding framework, as well as a full review of the Compensation Fund.

It’s the most comprehensive review in TICO’s 25-year history, and as TICO CEO Richard Smart told trade media at the September 2022 press conference, “all options are on the table” for the Comp Fund, from a consumer-pay model, to a risk-based model, to eliminating the Fund altogether.

At that time, Smart noted that over the course of its 25-year history TICO has facilitated close to $5 million in restitution, and paid out $14.8 million from the Fund, to assist 24,037 consumers.

As part of a process that started back in 2016 and 2017, TICO made a number of recommendations to Ontario’s then-Liberal government for changes to the Travel Industry Act.

People

Many of those recommendations were implemented – but not the consumer-pay model.

In January 2020, just before the pandemic, industry groups including ACTA and CATO voiced their frustration with the Comp Fund stalemate. At that time, both groups said it was clear that despite extensive lobbying efforts, the Ontario government did not intend to revise the funding model.

In January 2023 TICO provided an update on the review process.

ACTA & CATO STATEMENT

On June 8 ACTA and CATO released a joint statement, raising the issue of what they say is a lack of transparency in the TICO funding review.

Here is the statement in full:

“Earlier this year, TICO announced the launch of the largest review of its funding framework and fee structure since inception.

“However, ACTA and CATO have been kept largely in the dark on the financial impact on TICO registrants.

Cruise industry veteran Cheryl Jiffo now onboard with Aqua Expeditions

Aqua Expeditions has announced Cheryl Jiffo as its new North America Sales Representative. Jiffo is now supporting Aqua Expeditions’ sales initiatives in Canada and the U.S. alongside Monika Weinsoft, Regional Director of Sales. With more than 15 years of experience in the luxury industry, Jiffo will focus on identifying new opportunities, developing relationships with key accounts, product training and driving sales growth all aimed at strengthening the positioning of Aqua’s fleet of five ships, which operate seven different luxury experiences. She previously held positions at Virgin Voyages, Regent Seven Seas Cruises and Expedia Cruises.

“This comprehensive review includes modernization of TICO’s current funding framework to ensure sustainable operations of TICO, as well as a full review of the Compensation Fund and associated contributions.

“‘Travel registrants will once again be called upon to pay the rising and staggering costs of an inadequate and costly system that doesn’t offer very much to consumers. TICO’s core mandate being consumer protection,’ said Jean Hébert, CATO Executive Director.

“CATO and ACTA have joined forces once again to speak out about shared concerns about the provincial regulator and in particular their opposition to maintaining the current registrant fee system to fund the Ontario Consumer Compensation Fund.

“‘While both organizations applaud the review of TICO, a full review of all TICO programs and administrative costs is needed,’ said Wendy Paradis, ACTA President. “We hope the current audit conducted by the office of the Ontario Auditor General – dubbed the ‘Value for Money audit’ – will provide positive results and responses to our concerns. However, we are very concerned that nowhere does it appear to mention moving to a consumer ‘insurance’ contribution model, that we have long been advocating.’

“Hébert said that ACTA and CATO will not stay silent until they are informed of the final decision. ‘We will mobilize to make sure TICO and the Ontario government will consider our recommendations and stop placing this unfair and uncompetitive burden on travel businesses.’

ACTA AND CATO HAVE BEEN KEPT LARGELY IN THE DARK ON THE FINANCIAL IMPACT ON TICO REGISTRANTS.

“‘This is the biggest fee review in TICO’s history and yet when we met with TICO’s consultants, we have been provided with very partial information and no fi nancial impact analysis on the industry. We do not appreciate being kept in the dark, we do not appreciate being told that our asks will once again be ignored without any reason or explanation,’ said Hébert.

“‘We are extremely frustrated with the process,’ said Paradis. ‘Since the pandemic, the travel industry is still struggling to recover from the decimating effects of the COVID-19 health and financial crisis. Travel businesses in Ontario are struggling with a post-pandemic debt load that is significant.’

“Both ACTA and CATO have long demanded a new funding model that will provide a fairer playing field and real protection to the consumer. The two associations have been working together and increased their advocacy efforts on this review process and have called for:

• A legislated Consumer ‘insurance’ contribution system similar to the one in Québec for an adequate Compensation Fund and real protection. In Québec, the consumer pays for that protection approximately $3.50 per $1,000 in travel expense.

• Full review of TICO programs and expenses

• Fix the Compensation Fund or eliminate it

• Exempt corporate travel agency clients from Fund

“‘We are very concerned that after many, many years of the industry calling for a fairer funding model of TICO  where the consumer is aware of the benefits of paying into an insurance program and receives better protection – once again our demands have been ignored. The burden of enhanced consumer protection will continue to be placed squarely on the industry and at a higher cost than ever,’ said Paradis.”

TICO STATEMENT

TICO issued its own statement, from TICO CEO Richard Smart, in response:

“TICO is actively conducting a comprehensive review of its funding framework, including the Compensation Fund.

“Since the start of the review, we have been committed to this being a transparent process.

“We have said that all funding options were on the table and would be explored and considered for a future funding model.

“As part of the review, a variety of stakeholders have been engaged to provide their input, including the trade associations, registrants, and Ontario consumers.

“Jurisdictional scans were conducted to understand models in other provinces and countries, their successes and also their setbacks.

“The final recommended approach is subject to a review by the Ontario government prior to being shared publicly.

“Once released, all registrants will have an opportunity to provide their feedback through a broad consultation process.

“The goal of the future funding framework is an innovative funding model that meets the needs of consumer protection today and the future.”

Hyatt announces two new allinclusive resorts coming to Cancun in early 2024

TORONTO — Two new all-inclusive resorts are coming to Cancun: Hyatt Vivid Grand Island, an adults-only resort; and right next door, the family-friendly 616-room luxury resort Dreams Grand Island.

Both properties are expected to open in Cancun in early 2024 within the Inclusive Collection, part of World of Hyatt. A Hyatt affiliate has entered into a management agreement with Grupo Murano for both resorts.

Hyatt Vivid Grand Island will mark the first Hyatt Vivid property in the Inclusive Collection portfolio. It will have 400 guest rooms designed for comfort and featuring expansive views, and will be geared to couples, friends and solo travellers seeking locally-inspired itineraries and social interaction. Experiential-driven dining emphasizes flexibility over formality, and includes a culinary collective with taco trucks, ceviche carts, a food hall, and more. The emphasis on experiences extends to activities too, with specialty fitness classes alongside modern fitness centres.

Meanwhile at the adjacent Dreams Grand Island, families will enjoy the

HYATT VIVID GRAND ISLAND AND DREAMS GRAND ISLAND RENDERING

brand’s Unlimited-Luxury inclusions such as pool and beach service, unlimited international and domestic topshelf spirits, 24-hour room and concierge services, daily activities and entertainment, nightly events and more.

All told between the two properties, there will be 19 culinary concepts (Japanese, Mexican, French, Mediterranean, and more), plus access to a 26,000-square-foot spa with 25 treatment rooms, multiple pools, a beach club and more.

Hyatt Hotels Corp. acquired Apple Leisure Group (ALG), parent company of AMR Collection, in 2021. In December 2022 it announced the rebranding of AMR Collection to the Inclusive Collection.

Transat enhances selection of winter 2023-2024 packages

MONTREAL — There’s more to book with Transat’s selection of packages for winter 2023-2024.

The tour operator has announced

People

WE ARE REAFFIRMING OUR POSITION AS A LEADER IN CANADA WITH THIS UNRIVALED RANGE OF PACKAGES

an extensive range of options for the season, including one checked baggage and over 370 hotels in the South, approximately 50 of which are new, with departures from eight Canadian cities. Those heading to Europe can choose from 150 hotels in Spain, France, Portugal and the United Kingdom.

“We are reaffirming our position as a leader in Canada with this unrivaled range of packages for the winter season, with a choice of more than 500 hotels on three continents. We take great pride in offering a travel experience that combines our expertise as an airline with our substantial know-how as a tour operator,” said Joseph Adamo, Transat’s Chief Sales and Marketing Officer.

Transat is offering five exclusive Sun collections with customized perks, including:

• Luxury Collection: 36 hotels including 7 additions

• Family Collection: 47 hotels including

Richard Todd returns to Unique Vacations Canada

Unique Vacations Canada has welcomed back Richard Todd to the team in the newly created role of Senior Sales Consultant. Effective immediately, Todd will serve as a high-level resource to Maureen Barnes-Smith, Vice President, Sales & Marketing Canada, and C.J. Smith, Director of Sales, on overall sales strategy and execution for the Canadian market. Working remotely from his home base in London, Ontario, Todd will also service and support travel advisors in the Southwestern Ontario region to help grow their Sandals and Beaches business.

Todd originally spent several years as part of the Unique Vacations Canada sales team between 1999 and 2005. He was then promoted and moved to the United States where he held a number of positions, including National Training Manager and Director of Sales & Marketing, West Coast region, before leaving the company in 2017 to pursue other endeavours.

9 additions, with kid-friendly activities

• R&R 18+ Collection: 10 adults-only hotels including 2 additions, with wellness facilities

• Solo Collection: 44 hotels including 8 additions, where travellers pay no single supplement

• Out of Office Collection: 13 hotels to work remotely from the beach

SOUTH PROMOTION

Thanks to Transat’s “Book Early, Get Plenty” promotion, Canadians who start planning their winter vacation right away can take advantage of the following perks:

• Up to $400 off for two people

• Price Drop Guarantee up to $200/ adult and $100/child

• Reduced deposit of $100/person

• Future travel credit of $50/adult and $25/child

• 50% off Option Flex Standard

The promotion applies to new individual bookings of Transat South packages made by June 29, 2023, for travel between Sept. 1, 2023 and April 30, 2024 (exceptions apply).

DUO PACKAGES

Exclusive to Transat, Duo packages offer the chance to discover two facets of a South destination – beach and city exploration – in a single trip. For example, in Cuba, guests can immerse themselves in Havana’s rich history then relax on Varadero’s pristine beaches. Or in Colombia, they can stroll through the colourful streets of Cartagena before escaping to the tranquil island of Barú.

WINTER IN EUROPE

Transat now offers an enticing selection of short- and long-term packages

in France (Lyon, Marseille, Paris), Portugal (Lisbon, Porto and Faro), Spain (Malaga) and the United Kingdom (London). These packages include flights, a choice of more than 150 hotels, transfers, excursions and much more. Travellers can also opt for à la carte hotels to further personalize their stay.

OPTION FLEX

Transat offers two types of Option Flex for South and Europe packages. With the Option Flex Standard, customers can cancel or change travel dates, destination or hotel, and obtain a travel credit up to 72 hours before departure for a fee of $89. The Flex Extra Option, on the other hand, allows customers to cancel or change travel dates, destination or hotel up to 24 hours before departure, and obtain a refund for a fee of $149. In both cases, it is also possible to transfer the package to a friend or family member up to 30 days before departure. Conditions apply.

FLIGHT PROGRAM

Air Transat recently unveiled an ambitious flight schedule for the winter season. It is expanding its offer by pursuing its strategy of annualizing its routes to the French provinces; Lyon and Marseille will now be operated year-round, and Nantes until mid-January. In addition, it’s significantly increasing its frequencies to South destinations.

Air Canada inaugurates two international flights from Montreal

MONTREAL — Air Canada celebrated not one, but two inaugural international flights from Montreal on June 2. Its nonstop, year-round service to Toulouse, France marks the airline’s

fourth destinations in France and the only year-round service between North America and southwestern France.

In addition, Air Canada’s seasonal services from Montreal to Copenhagen, Denmark complement its yearround services to the Danish capital from Toronto.

“We are very excited to have launched our long-awaited, year-round new flights between our Montreal global hub to the French-speaking world, and Toulouse!” said Mark Galardo, Executive Vice President, Revenue and Network Planning at Air Canada. “Not only are we connecting two significant business cities in the international aerospace industry, we are establishing another convenient link to France and providing travellers from Toulouse connections to a wide variety of destinations via our Montreal hub.”

He added that the airline is also thrilled to inaugurate its second route from Canada to Copenhagen, “offering travellers from both sides of the Atlantic more choices to visit and explore each other’s countries.”

Flights to Toulouse operate on an Airbus A330 aircraft featuring three classes of service, one of which was recently outfitted with special diagnostics sensors in partnership with In-Service Aircraft for a Global Observing System (IAGOS), an international non-profit that utilizes commercial aircraft as a global observation platform of climate change and air quality.

Montreal-Toulouse flights depart year round on Mondays, Wednesdays, Thursdays, Saturdays and Sundays, as of June 1. Toulouse-Montreal flights depart year-round on Mondays, Tuesdays, Thursdays, Fridays and Sundays as of June 2.

Montreal-Copenhagen summer flights operate Wednesdays, Thursdays, Fridays, Saturdays and Sundays as of June 1. Copenhagen-Montreal summer service flies Mondays, Thursdays, Fridays, Saturdays and Sundays.

Flair tops Canadian airlines with average number of complaints per 100 flights: CTA

TORONTO — The Canadian Transportation Agency says Flair Airlines Ltd. has the highest number of complaints per 100 flights of all the major airlines in Canada, as airlines have had a rocky recovery year with delayed and cancelled flights.

Between April 1, 2022 and March 31, 2023, Flair saw an average of 15.3 complaints per 100 flights.

Back in March, Flair saw four of its leased planes seized because of overdue payments, causing hundreds of cancelled flights.

Sunwing Airlines Inc. came second at 13.8 complaints per 100 flights, and Swoop Inc. was third at 13.2.

Meanwhile, WestJet had 6.6 complaints per 100 flights, and Air Canada had 4.3.

As demand for air travel soars in the wake of the COVID-19 pandemic, airlines have at times struggled to keep up with the past year seeing headlines about cancellations, delays and packed, chaotic airports.

WE ARE VERY EXCITED TO HAVE LAUNCHED OUR LONG-AWAITED, YEAR-ROUND NEW FLIGHTS.

Condor’s new nonstop seasonal EdmontonFrankfurt flights take off

EDMONTON — Condor Airlines’ new nonstop Frankfurt route from Edmonton is now operational, with twice-weekly flights on Tuesdays and Fridays.

The new route launched May 26.

First all-in Marriott-branded hotel opening 2024

CANCUN — The former Marriott Cancun Resort will reopen in early 2024 as an all-inclusive renamed Marriott Cancun, An All-Inclusive Resort.

The resort will become the first Marriott-branded all-inclusive resort in the world.

The former Marriott Cancun Resort closed its doors in March to undergo an extensive renovation for the conversion.

The announcement came the same day that competitor Hyatt Hotels Corporation revealed its own big Cancun news: Hyatt Vivid Grand Island, an adults-only resort, and right next door, the family-friendly 616room luxury resort Dreams Grand Island, will also open in early 2024 in Cancun.

It’s also the latest step in Marriott International’s quest to grow its all-inclusive footprint. In 2019 Marriott International announced it planned to invest hundreds of millions of dollars in all-inclusive resort product.

Marriott and its competitors may be relative newcomers to an all-inclusive market already dominated in Mexico and the Caribbean by Spain-based hotel conglomerates, and other dominant players including Sandals

Resorts. But they’re making up for lost time in a hurry.

“A VERY EXCITING REOPENING”

Marriott International says the former Marriott Cancun Resort has been Marriott International’s legacy property in the Yucatan Peninsula for several decades.

“Travellers will be relieved to discover that they will not be bidding their beloved Marriott Cancun Resort a permanent goodbye, but instead, expecting a very exciting reopening with a more modern product, as the property is being reimagined by Marriott, and utilizing the space to offer a sophisticated twist to the traditional all-inclusive concept,” said Alex Fiz, Area Vice President Caribbean & Managing Director All-Inclusive for Marriott International.

Since 2019 Marriott has grown its All-Inclusive by Marriott Bonvoy portfolio to 31 resorts. The company reports that a “vast number” of its 180 million Marriott Bonvoy members have expressed interest in taking an all-inclusive vacation.

Marriott Cancun, An All-Inclusive Resort will debut newly redesigned rooms, suites, lobby, meeting spaces, and public areas, including new restaurant concepts, expansive pools, and a lazy river and waterpark.

The resort began renovations in March 2023. Meanwhile the JW Marriott Cancun Resort & Spa sister resort is open and fully operating.

On Tuesdays, flight #DE2469 departs YEG at 5:50 p.m. and arrives in Frankfurt at 11:15 a.m. (+1 day). Return flight #DE2468 departs FRA at 2:05 p.m. and arrives in YEG at 3:50p.m.

On Fridays, flight #DE2469 departs YEG at 2:35 p.m. and arrives in FRA at 8 a.m. (+1 day). Return flight #DE2468 departs Frankfurt (FRA) at 11:05 a.m. and arrives in YEG at 12:45 p.m.

All flights to and from Edmonton are operated on Boeing 767-300 equipment this summer and feature three classes of service (Economy, Premium and Business).

This is Condor’s fi fth gateway in Canada, joining Toronto, Vancouver, Halifax,and Whitehorse.

Condor’s Business Class features lieflat seats, a personal in-seat, premium touch-screen entertainment system, power ports at every seat and premium menus with complimentary non-alcoholic and alcoholic beverages. Special menus are available for children as well as vegetarian, vegan and lactose or gluten-free meals. Business Class passengers also have access to priority check-in and lounge access.

Premium Class features seats with added legroom, leg rests and adjustable headrests, a premium in-flight, in-seat entertainment system with an extended program, USB ports at every seat, premium meals, and complimentary beverages.

RENDERING OF MARRIOTT CANCUN, AN ALL-INCLUSIVE RESORT

FAMILY TRAVEL

Plenty of feel-good vibes for families this summer season

Sunwing delivers on fun family vacations this summer

Providing families with unforgettable vacation experiences is part of the fabric of Sunwing, from convenient flights to all-ages destinations, to all inclusive resorts at varying price points with plenty of opportunities for fun, exclusive travel perks like the first checked bag free with Sunwing vacation packages on board Sunwing Airlines, and more.

This summer with Sunwing, Canadians can get inspired for more action-packed getaways at some of the most sought-after resorts in the tropics.

WHEN NICKELODEON CHARACTERS COME TO LIFE

Families can interact with their favourite Nickelodeon friends at Nickelodeon Hotels and Resorts Riviera Maya by Karisma. With multiple weekly flights to Cancun, kids will love the character meet and greets, making a splash at the six-acre-themed Aqua Nick water park, testing out daring water slides and exploring Bikini Bottom Beach while parents escape for a romantic meal nearby.

During the ‘Summer of SpongeBob’, those who book a minimum three-night stay and travel to select Nickelodeon resorts by Sept. 5, 2023 will enjoy $350 in resort credits that can be used towards spa treatments, a personal sliming and more.

LET THE GOOD TIMES ROCK AND ROLL

Hidden in Riviera Nayarit’s lush landscapes sits Hard Rock Hotel Vallarta. Every day brings an opportunity for guests of all ages to shine, between the Roxity Kids Club where young legends can join in on Pirate Treasure hunts, water dodgeball and arts and crafts, and the Cavern Club teens space with air hockey, Xbox, arcade games and more. Families can pick their vacation soundtrack with the Sound of Your Stay, jam out with Fender guitar rentals and enjoy live concerts, theme parties and nightly shows. Flights to Puerto Vallarta are available from select Western Canada gateways and Toronto this summer on board Sunwing Airlines.

A SECLUDED OASIS PRIMED FOR QUALITY TIME

Located on the intimate, pristine shores of Cayo Largo, there’s no end to the fun families will find at Memories Cayo Largo with a range of activities for all interests, from volleyball to mixology classes, dance lessons and so on. Kids will have a blast at the supervised Kids Club while parents unwind by the sparkling pool. Plus, there’s plenty of excitement and natural beauty in this boutique destination – exclusive to Sunwing travellers – families can enjoy together, including playing on Sirena Beach or Paraiso Beach, snorkelling some of the best sites in the Caribbean and visiting the local sea turtle sanctuary.

AT SUNWING SMILE RESORTS, FUN IS ALWAYS INCLUDED

Memories Varadero Beach Resort is ideal for kids and parents alike, with plenty to keep the family unit entertained from day to night. Included as one of Sunwing’s exclusive Smile Resorts, parents will love that kids 12 and under can stay, play and eat free, in addition to the action-packed Kids Club offering cooking classes, Lego building, carnivals and pyjama parties. Plus, there’s also a corkscrew water slide, four pools, the world-famous Varadero Beach just steps away, a relaxing spa and sprawling accommodations fit for the whole family.

For more information go to Sunwing.ca.

FIND YOUR feelgood

AT GRAND MEMORIES VARADERO

• Family-friendly beachfront resort

• On-site Kids Club with plenty of kid-friendly activities

• Cuban bar that’s perfect for soaking up the local culture.

Record number of travel agents at 14th annual Jam-Walk, with Jamaica Tourist Board in support of HHJF

By Annie Cicvaric

TORONTO — The ‘One Love’ vibe was in the air as travel professionals and friends laced up and descended on Toronto’s waterfront at the Palais Royale courtyard patio, ready to hit the boardwalk for the 14th annual Jam-Walk 5km walkathon and brunch.

With another record-breaking year under its belt, the Helping Hands Jamaica Foundation (HHJF) event was at capacity with sold-out numbers of 130 participants, 33 of which included members of the travel agent community, eagerly showing their support in record numbers.

Also in attendance were team members from the Jamaica Tourist Board (JTB), including Angella Bennett, Regional Director, Jamaica Tourist Board Canada. The JTB has been an event sponsor with a strong presence for several years, supporting educational initiatives for young people in Jamaica.

“We’re very proud to be associated with HHJF because it speaks volumes

to their work in Jamaica,” said Bennett. “That is to create an environment where children can learn in a happy space and have the proper classroom with proper Internet and computers. I see how it connects to tourism; this is our future tourism worker.”

This year’s walk raised an unprecedented $105,000 to support the foundation’s 26th school build, Orange Bay Infant School, in Port Antonio, Jamaica, this summer.

The travel agent community made a concerted effort and raised over $9,000.

Moreover, the travel industry’s attendance numbers rose from 10 in 2022 to 33 this year, with numbers expected to more than double in 2024.

“I am overjoyed with the response from the tribal community. Likewise, the travel agent community has shown me that not only are they interested in selling Jamaica, they are also interested in the welfare of the people. And so I’m genuinely thankful for their support, and Jamaica is also thankful,” said Bennett.

HHJF AIMS HIGH

The Helping Hands Jamaica Foundation

has developed and constructed more than 25 Jamaican schools, and is making admirable progress by completing its soon-to-be 26th.

Last year, they completed the Bourne Gordon’s Preschool and Kindergarten in Linstead, Jamaica.

HHJF has set a goal to raise a significant amount of funds to build schools with classrooms fitted with age-appropriate student furniture and essential items that enhance the school, such as kitchens with appliances, staff and student bathrooms, sickbays, fencing, playgrounds, and water harvesting systems.

The foundation’s motto, Participate, Educate, Elevate, believes providing the opportunity for education can eliminate the barriers to a child’s success.

“Our foundation aims for a future where every child can access education regardless of socio-economic status or location. We invite anyone who believes every child should have an equal opportunity to succeed to join us for Jam-walk!” said Karl Hale, HHJF Founder and Chairman.

In addition to fundraising, HHJF annually holds volunteer school builds in Jamaica, allowing organizations and individuals to participate in working holidays.

Team members come together to help build schools while being given time to participate in tours and activities, and construction experience is not required.

Travel advisors who are interested in supporting HHJF can obtain information on donations, the annual Jamrock gala or how to participate in a working holiday can visit www. helpinghandsjamaica.com.

ENJOYING JAM-WALK 2023 IN TORONTO ARE (L-R) ANGELLA BENNETT, REGIONAL DIRECTOR, JAMAICA TOURIST BOARD CANADA; ALFRED PAYNE, AMEX GLOBAL TRAVEL; ANNIE CICVARIC, VP MEDIA & CONTENT STRATEGY, TRAVELWEEK

THIS YEAR’S WALK RAISED AN UNPRECEDENTED $105,000 TO SUPPORT THE FOUNDATION’S 26TH SCHOOL BUILD, ORANGE BAY INFANT SCHOOL.

Intrepid adds more departures in Europe, Japan, Morocco and more

TORONTO — Intrepid has launched 300+ new departures for many of its most popular destinations around the world, including Europe, Japan and Morocco.

Here’s a look at where the world’s largest B-Corp-certified travel company has expanded its offering:

EUROPE

In the wake of continued strong growth in European travel, Intrepid’s local DMCs have worked to provide an additional 70 departures with 868 seats, in the past 6-8 weeks alone. Intrepid has seen its highest growth of European travel demand in Portugal, Greece, Italy and Iceland. The tour operator has also seen strong growth in France, with eight current offerings including an 8-day Cycle Provence, and the eightday Hike the Tour du Mont Blanc.

MOROCCO

Core to the Intrepid product, Morocco tourism continues to boom, with

People

a 474% increase in tourist arrivals for 2023, according to stats from the Tourism Observatory. Intrepid offers 27 unique Morocco itineraries including an eight-day Morocco Women’s Expedition and an eight-day Morocco Family Holiday. Since November 2022, Intrepid has expanded this range, adding an additional 193 departures with over 2500 spaces.

EGYPT & JORDAN

Intrepid offers 21 itineraries in Egypt including a 12-day Egypt Experience. Travellers will commonly pair the

WestJet Group appoints new EVP and Chief Financial Officer

The WestJet Group has appointed Michael (Mike) Scott to the role of WestJet Group Executive Vice-President and Chief Financial Officer. He will oversee all financial management of the WestJet Group. Scott’s career includes 13+ years as Chief Financial Officer and Treasurer at StandardAero. Before that he held a variety of senior level roles across the organization. He’s also worked with three different private equity sponsors.

Jenn Bue had been serving as interim CFO of the WestJet Group for the past five months. Bue will now transition to the role of Senior Vice President, Finance & Deputy Chief Financial Officer, reporting to Scott.

destination with Jordan, as offered on Intrepid’s 19-day Explore Egypt and Jordan. Through the destination expertise of Intrepid’s Egypt DMC, the tour operator has kept up with rising interest in the region, adding an additional 93 departures in Egypt and 55 departures in Jordan since November 2022.

JAPAN

Japan has been in extremely high demand since it reopened to international tourists in fall 2022. Intrepid has added an additional 47 departures and opened up over 200 spaces on existing itineraries, with 13 itineraries to choose from and a diverse range of trip styles including a 12-day Real Food Adventure and a top-selling 12day Premium Japan.

JAPAN REOPENED TO INTERNATIONAL TOURISTS IN FALL

2022.

SAHARA DESERT, MOROCCO WITH INTREPID TRAVEL

THIS VACATION PACKAGE OFFERS INCREDIBLE SAVINGS FOR LAND AND AIRFARE.

Goway package includes three free nights in Hong Kong with CX airfare

TORONTO — Goway is offering Canadian travellers three free nights in Hong Kong with its exclusive airfare package.

The limited time deal means Canadian travellers who book Goway’s Hong Kong World of Winners package will get three free nights in Hong Kong when flying from Toronto or Vancouver with Cathay Pacific.

The package includes first-class accommodation at the Park Hotel Hong Kong, private airport transfers, and a shared Hong Kong Island Tour, which includes a dim sum tasting at a Michelin-starred restaurant.

This offer is valid until 5 p.m. EDT on June 23.

Goway’s Product Manager for Asia and Middle East, Brittany Banks, says the package is the ideal way for Canadian travellers to explore the newly reopened Hong Kong, or to connect onward to Bali, Thailand, or elsewhere in Asia.

“This vacation package offers incredible savings for land and airfare,” says Banks. “Airfare costs have increased throughout recent months, so the savings on this package are especially remarkable. Canadian travellers who are planning a trip to Asia for this year or early 2024 should take advantage of this great offer immediately. Space is limited and we expect to sell out quickly!”

More details can be found at Goway’s website.

Good lift from Canada for this coming winter, says St. Kitts Tourism Authority

TORONTO — St. Kitts is ready to welcome more Canadians this year.

Thanks to strong and consistent load factors in the 2022-2023 winter season, St. Kitts got a 35% capacity upgrade from Air Canada, with weekly A321 service to the destination.

Not only that, but Air Canada recently showcased its plans for further increasing sun destination services this coming winter. The carrier’s seasonal direct service will return to St. Kitts in early November 2023 and run through the end of April 2024 with a convenient 9:30 a.m. departure time out of Toronto.

A St. Kitts Tourism Authority delegation including Ellison ‘Tommy’ Thompson, CEO of the St. Kitts Tourism Authority, visited Montreal last month to meet with Air Canada. Forward bookings for the season are already trending ahead of last year.

St. Kitts has been top-of-mind with travellers thanks to the St. Kitts Tourism Authority’s ‘Venture Deeper’ brand campaign, which launched in September 2022. The campaign introduced elements of introspective self-discovery and purpose-driven travel via documentary-style imagery and authentic story telling. Thompson says the destination has been gaining traction with modern travellers looking for more meaningful experiences.

“This year we inspired travellers to dive into our culture, history and beauty in a way that really resonated with those seeking a more authentic, soul-stirring getaway,” said Thompson. “And St. Kitts is now enjoying this incredible momentum of enhanced airlift, industry accolades and record media coverage. There’s a lot of buzz about the destination.”

Thompson also noted that at Virtuoso’s recent annual Symposium in Montreal, the luxury travel network revealed that an analysis of its Canadian client bookings showed St. Kitts trending as one of its ‘top outbound destinations’.

“While it is tempting to rest on our laurels, now is the time to ramp up our efforts even further,” said Thompson. “And we are delighted to unveil a new strategic partnership in Canada that in the coming months will create even more exposure for the island and help us reach new audiences. Stayed tuned on that news to come.”

ST. KITTS TOURISM AUTHORITY DELEGATION IN MONTREAL

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Construction begins on Hard Rock Hotel & Casino Ottawa,

opening spring

2025

OTTAWA — Hard Rock International has broken ground in Canada’s capital.

Construction has officially started on Hard Rock Hotel & Casino Ottawa, which is expected to be completed in spring 2025. The $350 million construction project is considered to be one of the largest private investment developments currently in Ottawa.

Upon completion the 150-room Hard Rock Hotel will offer 22 suites while an expanded Hard Rock Casino will house 1,500 slot machines, 40 live action table games, Sportsbook, high-limit gaming and a Baccarat room. There’ll also be an 1,800-seat Hard Rock Live theatre with standing room for 2,200, a Rock Shop and Unity Store, and more than 10 restaurants, bars and lounges including the award-winning Hard Rock Café and Council Oak Steakhouse.

A groundbreaking ceremony was held on June 6 at Rideau Carleton Casino, Future Hard Rock, the site of the new facility, which will remain open 24/7 during construction.

“We are excited to be one step closer to bringing our iconic brand and rich music history to the people of Ottawa and the surrounding region,” said Jon Lucas, Chief Operating Officer, Hard Rock International. “I wish to thank the provincial and municipal elected officials who helped us get here today. We are especially grateful to the Ontario Lottery and Gaming Corporation (OLG) and the Alcohol and Gaming Commission of Ontario (AGCO) who have been incredibly supportive in helping make this possible. We appreciate our partnership with them.”

Since the gaming site was added in February 2000, the City of Ottawa has received approximately $6

million annually and over $93 million in total payments from the OLG for hosting Rideau Carleton Casino, Future Hard Rock within the national capital region. This amount is expected to rise once the expanded facility is fully operational. An additional $1 million plus per year is invested in local sponsorships and nonprofits, benefiting local communities and the people within.

Air Canada to double service to Grenada this fall

ST. GEORGE’S, GRENADA — Grenada will be welcoming many more Canadians starting this fall thanks to the resumption of Air Canada service on Oct. 29.

With the resumed flights, Air Canada will be doubling its frequency to Maurice Bishop International Airport (GND) from Toronto Pearson International Airport (YYZ) to four weekly.

The Air Canada nonstop flights will operate on Sundays, Mondays, Wednesdays and Fridays, departing at 9:30 a.m. from YYZ and landing at GND at 3:55 p.m. The Grenada-Toronto leg will depart at 4:55 p.m. and arrive at YYZ at 9:55 p.m. Service will be aboard Air Canada’s Boeing 737 Max 8 with 16 business class seats and 153 economy seats.

“We are pleased to be able to offer more connections between Grenada and Toronto with up to four flights per week,” said Nino Montagnese, Vice President at Air Canada Vacations. “This enhanced schedule will allow Canadian travellers to experience the unspoiled natural gems and crystalline waters of Grenada. Customers can also escape to paradise with ease with Air Canada Vacations’ robust collection of vacation packages.”

Canada is Grenada’s fourth largest source market behind the United States, the UK and the Caribbean. Canadians can look forward to several major events in Grenada later this year, including Grenada Rugby World 7s from Nov. 30-Dec. 2, and Carriacou Parang Festival from Dec. 15-17. Grenada will also welcome two new luxury hotels in Q4: the luxury boutique Beach House by Silversands Grenada featuring standalone 1-bedroom villas and two 2-bedrooms suites, and Six Senses at La Sagesse, which will mark the brand’s debut in the Caribbean with 56 guestrooms, seven 1-bedroom villas and five 2-bedroom villas.

For more information go to www. puregrenada.com.

CANADA IS GRENADA’S FOURTH LARGEST SOURCE MARKET.

HARD ROCK HOTEL & CASINO OTTAWA'S GROUNDBREAKING CEREMONY

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AmaWaterways’ 2024 Heart of the River brochure now available

CALABASAS, CA — AmaWaterways’

2024 Heart of the River brochure includes sailings through the rivers of Europe, Egypt, Asia, Colombia and Africa.

The new brochure is available to order from the AmaWaterways site in print, or as a download in digital format.

Kristin Karst, executive vice president and co-founder of AmaWaterways, says that in the year ahead, AmaWaterways will continue on its path forward with new ships, itineraries and land packages, including the launch of the world’s longest river cruises in Europe, Seven River Journeys, the first-ever major river cruise

along the Magdalena River in Colombia, and the all-new culinary-themed Flavors of Burgundy itinerary.

“We have a lot in store for 2024 and are delighted to provide travel advisors and their clients with all the details they need to plan the trip of a lifetime,” said Karst. “Whether novice or veteran river cruisers, our 2024

sailing season truly has something for everyone, from the history and culture of Europe to the unexplored splendor of Colombia.”

CRUISING IN COLOMBIA

AmaWaterways is offering guests the choice between two seven-night

itineraries, Magic of Colombia and Wonders of Colombia. Sailing between Cartagena and Barranquilla, both new itineraries take travellers down the only river in the Caribbean region to experience sites and cultural traditions that have been recognized by UNESCO. AmaWaterways is the first-ever major river cruise line to sail along the Magdalena River in 2024.

The cruise line will offer two custom-built ships in Colombia: AmaMagdalena, launching this spring with 30 staterooms; and sister ship AmaMelodia with 32 staterooms. The ships offer 237 sq. ft. twin balcony staterooms, a heated pool, a fitness room, a nail salon and a new al fresco dining experience.

Passengers can extend their journey with optional pre-cruise land packages in Medellín and Cartagena, and a post-cruise land package in Panama City.

49-NIGHT SEVEN RIVER JOURNEYS THROUGH EUROPE IN 2024

On the heels of making history with the longest river cruise experience in Europe spanning 45 to 46 nights in 2023, AmaWaterways will debut an even longer Seven River Journeys itinerary  that gives travellers the opportunity to explore an additional country in 2024.

The two 49-night journeys take travellers on a voyage between the North Sea and the Black Sea. Sailing through 15 countries across the entire European continent, passengers will travel along the Rhine and Moselle rivers, through the Main-Danube Canal and cruise the full length of the Danube River including, for the first time, the Danube Delta region. Also a first for the cruise line, travellers can experience this voyage without transferring between ships; the entire river cruise takes place onboard AmaMora.

NEW FLAVORS OF BURGUNDY ITINERARY

AmaWaterways will debut its all-new

Flavors of Burgundy seven-night itinerary in 2024, with pre- and post-cruise land packages in Geneva, Switzerland and Paris. In each destination, travellers get ample leisure time and exclusive excursions.

To view and download AmaWaterways’ 2024 Heart of the River brochure, or to order up to five complimentary copies, visit AmaWaterways’ Travel Advisor Portal.

Save hundreds of dollars with Rocky Mountaineer’s two new promotions

VANCOUVER — Rocky Mountaineer has launched not one, but two limited-time promotions that will save

travellers hundreds of dollars off their bucket-list adventure this year.

The Family Pricing Promotion includes US$700 off per child (applicable for 17 years old and under) on any new SilverLeaf bookings for the Rockies to the Red Rocks route, a journey between Denver and Moab. The offer runs until Aug. 31 and applies to trips booked for the July or August 2023 season, when sharing a room with a parent or guardian, with a maximum of four guests per room. The birthdates of the child must be provided at the time of booking.

In addition, Rocky Mountaineer’s Final Call promotion that runs through June 30 includes Can$1,000 off per couple, or Can$500 per person, on all Canadian journeys, and US$1,000 off per couple, or US$500 off per person, on its U.S. route in 2023.

Go to www.rockymountaineer. com/promotions.

EXOTIK JOURNEYS’ RECENT FAM TO EGYPT WAS “A REMARKABLE DISCOVERY TOUR, THOUGHTFULLY CRAFTED FOR TRAVEL ADVISORS,” SAYS THE TOUR OPERATOR. IN MID-MAY TEAM MEMBERS FROM EXOTIK JOURNEYS - PART OF THE TRAVELBRANDS GROUP OF COMPANIES - AND NINE CANADIAN TRAVEL AGENTS TOOK IN THE LAND OF ANCIENT WONDERS ALONG THE NILE. EXOTIK JOURNEYS OFFERS A DIVERSE RANGE OF ITINERARIES IN EGYPT, INCLUDING CULTURAL TOURS, NILE CRUISES, AND DESERT ADVENTURES.

Carnival’s ‘Your Winning Plan’ competition comes with US$20,000 worth of prizes

MIAMI — Carnival’s new ‘Your Winning Plan’ program offers what the cruise line calls a tremendous business growth opportunity for travel advisors.

Agents will have the opportunity to create and enter their business plan in Carnival’s competition, to be Your Winning Plan’s champion.

The eight-part event and competition series aims to help travel advisors build winning business plans to fast track sales and income.

With the new program, agents will compete for US$20,000 worth of prizes, and also benefit from expertise from the Small Business Administration (SBA) and SBA’s resource partner, the America’s Small Business Development Center (SBDC) Network, as well as from renowned entrepreneur Daymond John from ABC’s reality TV show, ‘Shark Tank’, who will present the grand prize to Your Winning Plan’s champion.

Advisors will also hear from representatives from CLIA, ASTA and Carnival’s business development team with special training on social media, Carnival booking tools and the importance of developing a strong business plan.

Your Winning Plan is open to all travel advisors across the U.S., Canada and Puerto Rico. Events will be taking place in seven U.S. cities, plus there will also be an all-virtual event. The grand finale

will also be simulcast virtually. The virtual event is scheduled for Aug. 5, and the grand finale event is set for Houston, TX on Sept. 27.

The competition will choose seven semi-finalists, one from each event, judged by a panel of experts from Carnival, CLIA and ASTA. In addition to a $2,500 prize to use toward implementing their winning business plans, each semi-finalist will receive an all-expenses paid trip to the grand finale event in Houston to compete to be named Your Winning Plan’s champion and receive a $5,000 grand prize.

At the program finale in Houston, attendees will also hear from Carnival President Christine Duffy, Perez and members of Carnival’s leadership team.

To register, travel advisors should visit: GoCCL.com. Registration is on a first-come, first-serve basis.

Introduce your clients to the wonders of

The Hawai’i Destination Specialist Program eLearning program

A tiered, self-guided educational program that delivers in-depth knowledge and insights into the Hawaiian Islands. You’ll also learn how to promote Hawaiian Islands vacations to different traveller profiles to ensure your success.

SPAIN Specialist Program eLearning program

Agents completing a basic or advanced course before July 1st 2023 will be entered in a drawing for a $500 VISA card.

Designed for professionals who want to broaden their knowledge about Spain and obtain the Spain Specialist Certificate, allowing you use of the “Spain Specialist” logo for online communication and promotional materials. You will also be considered for future FAM trips and invitations to activities organized by the Tourist office of Spain.

FLANDERS Master Online Training eLearning program

Discover Belgium and its beautiful regions of Flanders and Brussels!

Learn about our great hospitality, our spectacular sights, unforgettable experiences, our amazing beers, our waffles and, of course, our delicious chocolate.