The Pinnacle Q2 2019
President’s Corner
3
Longevity at Smart City
T
possible.
HE Smart City way is built from a set of ten business principles and twenty daily basics, but one principle holds them all together, and without it, none of the others would be
Business Principle # 3 – It’s the People We have great people who want to do well, who are capable of doing great things and who come to work fired up to achieve them. Great people flourish in an environment that liberates and amplifies their energy.
live our business principles and daily basics every day; maintaining an environment that allows them to flourish within what we hope is a rewarding career with Smart City. Their longevity attracts more great people enabling the cycle to continue. As described in this issues cover story, Keith McNeely (Senior Director, Technology Services) became the second Smart City employee to celebrate 40 years with the company, with Bob Sutton (Director of Systems Development) celebrating his 43rd-anniversary last year. Smart City’s Business Principles were practically written about Keith and Bob. They both embody our principles and lead by example for others to
do the same. In addition to Bob and Keith, we currently have 12 team members that have been with Smart City for over twenty years, and another 26 working here for over fifteen. Their experience and commitment hold all of our business principles and daily basics together enabling Smart City to be the place Where Technology Meets Hospitality.
It takes great people to have “Integrity without Compromise,” to “Do Right by All Our Customers,” and “Continually Improve Processes.” Great people know to “Speak, Listen and Respond,” that “Teams Work” and everyone is better off when “We Care and Give Back.” Throughout the years, Smart City has employed great people who
Boosts
Long Beach Convention Center “Luis Dominguez (Event Coordinator), it was a pleasure working with you for ACT Expo 2019. Thank you for all you did before and onsite to ensure the success of our event. I look forward to working with you on ACT Expo 2020.” Kimberly Klonoski, Show Manager, ACT Expo Minneapolis Convention Center “Brian Clear (General Manager) and Tim Taylor (CSSR) were outstanding to work with and kept me updated every step of the way. I requested very specific billing and they were able to break everything out the way we needed making things much easier
for me on the backend. The attention to detail and communication was fantastic and well beyond what I’ve ever experienced previously. I can’t say enough good things about Brian and Tim – they are the best Smart City and overall internet folks I’ve ever worked with. Wish there were more of them out there!” Callye, NCAA Final Four Fan Fest Los Angeles Convention Center “Paula Ruiz (Event Coordinator) and Henry De La Rosa (General Manager) were both very responsive to our concerns and requests to stay within our budget and still provide a great service! Our Smart City team met all of our expectations and provided everything we needed!!! Paula was an absolute pleasure to work with! She anticipated our needs and provided quick, positive solutions to our needs.
We had a great partnership with Smart City because of her and I’d take her with us from city to city if we could!” American Association of Orthodontists, Show Management Greater Columbus Convention Center “Bill Duke (General Manager), thank you for all of your help during the Reimagine Me Conference June 3 and 4. Everything worked out great!!!” Judy Wright, Show Management Indianapolis Convention Center “Desmond Baskerville (Data Operations Professional) and your company provided excellent service for the entire event! Desmond and his team were very responsive to our needs and they took very good care of the few connectivity issues we experienced.” 2019 National Postal Forum
