RTO 45621
NT – TICKING ALL THE BOXES FEE FOR SERVICE – RELIABILITY, STRUCTURE AND CONSISTENCY! WRITTEN BY MARK HOPKINS, regional manager – civil train nt
WORKZONE PARTICIPANTS LENDING A HAND DURING A TRAIN ING SESSION
These were luxuries that were seldom afforded to Civil Train Northern Territory (CTNT) in relation to establishing a viable, long-term training operation in Central Australia. Our business model was based on quickly reacting to a client’s requests (usually with some kind of urgency involved) whilst being compliant, current and flexible in relation to how we delivered our services, irrelevant of the location. As mentioned in previous NT articles, to date, our journey has taken us to every corner
LOCAL! FEE FOR SERVICE. in order to develop and have the capacity to adequately and reliably service a local fee for service market viably, the following had to be in place. ф Suitable Location (training complex) ф Plant and Equipment readily available ф Administration in place to accommodate all enquiries, bookings, and same day certification ф Local, accredited (current) trainer able to deliver a number of RII units including (NT Worksafe) high risk and (DIPL) traffic management ф An established reputation as a professional, efficient (cost effective) provider ф Limited competition (industry based) 52
WORKZONE TRAINING ALICE SPRINGS
STEVE SYHEYER
of the Northern Territory and neighbouring communities in WA and SA, dealing with all Mother Nature had to offer. Facilitating countless remote training and assessment programs on construction sites (civil and general), Indigenous communities, cattle stations, mines, remote schools, land management projects etc, gaining a wealth of knowledge, and hopefully some respect along the way. This did however come at a cost – an ability to facilitate regular public courses.
ф Local knowledge, regarding new developments/projects, trends and patterns, cultural awareness, and environmental issues ф Local contacts (private and government)
I AM PLEASED TO REPORT ALL THE ABOVE BOXES ARE NOW WELL AND TRULY TICKED! As we slowly emerge from the impact of the COVID-19 pandemic, our public schedule and services are now advertised and promoted (online and radio) with confidence in relation to the required class sizes, trainers’ availability, suitable locations, resources, and equipment etc. Until recently, all that had not been possible.
This by no means imply our services will no longer be available in remote locations (CTNT has a number of remote programs booked for 2022). This just means a rearranging of priorities in relation to formulating a fixed NT public training calendar which best utilises our local resources. CTSA and CTNT management are in discussions on how best to cater for the increasing demand for remote training delivery within the NT, especially in relation to our strong working relationships with the numerous indigenous organisations we have come to know well.
CIVIL CONNECT
