QUALITY & CUSTOMER FOCUS
Return to List of Dimensions
KNOW OUR PRODUCT • • •
Speak to your team about the different types of programs offered by Adtalem’s institutions. Ask your team to research and summarize the programs offered by the different institutions. Invite guest speakers to your team meetings who can educate your team on different programs.
FOCUS ON OUR TARGET AUDIENCE •
Do research with your team to understand the following: o Who are the target students of your team, institution, or organization? o What are the needs of these students? o How does your work help to attract, retain, or graduate these students? o What are the biggest obstacles to these students while enrolled in our programs? o What are the biggest threats to the programs that these students are enrolled in?
COMMUNICATE THE QUALITY OF OUR PROGRAMS • •
Discuss statistics related to the graduation rate for the programs your team supports. Discuss what differentiates the quality of the programs your team supports vs. competitor programs.
UTILIZE FEEDBACK • • •
Research different ways to get feedback on the work of your team. Common methods of getting feedback include surveys, interviews, polls, and live feedback meetings. Analyze and summarize feedback related to your department’s work highlighting both the positive comments and the opportunities for improvement. Leverage Achieve 365 Feedback tool to seek feedback from customers throughout the year and share those comments with your team.
COLLABORATE • •
Have your team brainstorm ideas for addressing any opportunities for improvement and present their recommendations back to you. Remember Adtalem is a large organization with many experts in various domains. Find colleagues with the right expertise to help you devise better solutions for your target audience.
11 | P a g e
