CONFIDENCE IN LEADERS

BE A ROLE MODEL

• Establish an open-door policy and ensure that you follow through on that commitment. If a team member comes to you for help, you should make yourself available to talk either immediately or soon thereafter.• Remember that you represent what a successful person must to do be promoted to your team. • Always listen to your employees and their concerns, even in times when you disagree. • Be mindful of how you are presenting yourself with both verbal and non-verbal behaviors. • Be sure to actively listen and not think about what you are going to say next • Your team is learning how to lead by watching WHAT you do and HOW you do it. • As a best practice summarize what you heard the employee say before taking your turn to speak. • Check in with your team monthly see if there are things that you are not doing which would be helpful.

FOSTER OPEN DIALOGUE

• Establish an open-door policy and ensure that you follow through on that commitment. If a team member comes to you for help, try to make yourself available either immediately or soon thereafter. • Always listen to your employees and their concerns, even in times when you disagree. • Be sure to actively listen and not think about what you are going to say next.

BE TRANSPARENT & HONEST

• Be as honest as you can be with your employees in all situations. • Let your team know if you are not capable of sharing information because it is confidential. • If you don’t know an answer then don’t make one up. It is okay to say you need to research and get back to the employee or the team with an answer.

FOLLOW THROUGH

• If you tell your team that you will research and get back to them with an answer, then be sure to follow through by setting a due date and either providing an answer or a status update at that time. • Keep a running list of outstanding items that you are working on. Refer to these items in team meetings as appropriate to let the team know that you are still actively working on answers.

TAKE ACCOUNTABILTY & SHARE SUCCESS

• Take accountability for the tasks that are assigned to you and your team. • If a mistake is made by a team member, hold the team member accountable, but also think about what you could have done differently as a leader as well. • If you are recognized for the work of your team, be sure to share the success and recognize the team’s work in bringing about positive change.