Vanguard Engine Spring 2023

2023 Vanguard Town Hall Schedule

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USDEALEROFTHEYEARLEASING

2022 VOLVO: SALES WINNER

Congratulations to JC Hernandez, Chris Elliott, Joey Sepulbeda, and Richard Leos on winning the Volvo 2022 Q3/Q4 Sales Incentive Program. (JC and Chris from HWY 90 Houston are pictured to the right.)These new truck sales professionals have distinguished themselves and qualified for this recognition through their outstanding efforts selling safe & sustainable transportation solutions or service contracts in 2022. Volvo’s 2022 sales incentive program was uniquely different from prior years in that awards are given to only those in the top 5 spots at program completion. They earned a spot-on Volvos regional trip to Maui this year and crystal awards to commemorate their achievement.

VOLVO 2022

FINANCIAL SERVICES

CONTESTWINNER

CongratulationstoTonyQuesenberryon winningtheVolvo2022FinancialServices ContestfortheTop6performingF&I Managers.HealsoreceivedhisCORe (CredentialofReadiness),a150-hour certificateprogramonthefundamentalsof businessfromHarvardBusinessSchool Online.TheCOReiscomprisedofthree courses BusinessAnalytics,Economicsfor Managers,andFinancialAccounting developedbyleadingHarvardBusiness Schoolfaculty.

QTonyuesenberry

High Achievers

Humberto Velasco (TUC) and Christian Galvan (ELP) received their degrees from Western Tech December 2022. Congratulations Humberto & Christian!

Forest Park Service Department has reached 75% Service Advisor Masters Completion and 68% Master Tech Certification Completion. This is amazing, great job team!

Jake Perdue of Vanguard Commerce received his master technician certification. We're proud of you Jake!

David worked 32 years at the Chicago dealership as a master tech (under 4 different owners) and 4 years at Highway 90 as a Driver, Quality Control person and Safety Lead. He led the way in Houston’s Volvo -Mack merger coordinating the move of over 500 trucks and helping 35 Technicians move their tool boxes, he also managed clean up crews at the old locations. We will remember his work ethic for many years to come. We thank him for his, dedication, leadership, and hard work and wish him nothing but the best in his retirement.

DAVID UNDERWOOD, HOU Years Years

BUFORD PLUMLEY, ATL

Buford is an phenomenal Outside Sales Rep. He has been a part of the Vanguard Family from the very beginning! He has dedicated 52 years to the Forest Park location. He is a true legend…with not only his customers but also to all of his Vanguard family. Happy Retirement!

TERRY YOUN

DAVID DELMAN (NORTH CAROLINA)

KEN ADKINS

Through multiple mergers and acquisitions, Terry, David, and Ken built Advantage Truck Center into a dealer group that won the Volvo North American Dealer Group of the Year award in 2020 before merging with Vanguard Truck Centers in 2021. They all had successful careers in the truck dealership business through hard work and dedication to customer service. They were incredible leaders inside and outside the dealership and we wish them nothing but the best in their retirement!

GEORGETOWN OPENHOUSE

VanguardGeorgetownhostedanopenhouseeventonMarch27,2023.They invitedalloftheircustomersouttopartakeandprovidedadeliciousbarbeque lunchservedupbytheirveryowngrillmasters.

B R E A S T C A N C E R A W A R E N E S S

GEORGE TOWN

HAPPY HALLOWEEN

Phoenix, Buda, and Forest Park celebrate Halloween by dressing up in these remarkable costumes Each participant let their creativity shine through, and we applaud the time and effort that went into creating these ensembles, especially Austin’s Merman!

Buda

Forest Park

Phoenix

Phoenix

HOLIDAY MAGIC

In the spirit of of the Holiday season, VTC locations took the opportunity to sit down, give thanks and show gratitude for one another by enjoying a meal together. Each location catered a meal of their choice, kicked back, fi ellies and enjoyed each others' co

HAPPY HOLIDAYS!

KATY, HOU

CAHOKIA, STL

FOREST PARK, ATL

SAVANNAH, SAV

HWY 90, HOU

SAVANNAH, SAV

SAVANNAH, SAV

HAPPENINGS AROUND VANGUARD

10 YEARS STRONG

VTC St. Louis celebrated 10 years with Vanguard. They started out in a facility that had been home to Mack Trucks since 1927 They are now in 2 buildings on both sides of the river and continuing to grow.

WELCOME BABY BANKS!

Banks Alexander Norman was born December 12th, 2022, To Proud Papa Seth Norman, VTC Used Truck Manager, Forest Park

Congratulations on your bundle of joy!

WELCOME BABY WALKER!

Walker Couch born to proud Mama

Kayla Gass Couch, AR

Lead IBS, Forest Park

Congratulations on your bundle of joy!

LEASING TAKES LAS VEGAS

Vanguard Leasing attended the 2022 Nationalease Sales Conference in Las Vegas Leasing team member's in attendance included; Jim Smith, Caleb Alexander, Tom Stewart, David King, and Richard Kennedy. At the conference they learned new sales techniques, received detailed updates on national accounts, and had the opportunity to network with fellow Nationalease members from across the United States

In August 2022 the Houston Region started a Fantasy Football League . The league sparked lots of trash talking and a great deal of fun for participants. The season ended December 27th. Congratulations to the winners !

Professional League ($400/$200)

Champion - $400 – Chris Smith

Runner Up - $200 – Doug Malcomb

Expert League ($400/$200)

Champion - $400 - Diego Martinez

Runner Up - $200 – Robert Jones

Newbie League ($400/$200)

Champion - $400 - Adena Woods

Runner Up - $200 – Marcos Rodriguez

Intermediate League ($400/$200)

Champion - $400 – Richard Escamilla

Runner Up - $200 - Chris Elliott

Overall Points Leader ($250)

Top Spot - $250 – Adena Woods

"TEAMS THAT PLAY TOGETHER STAY TOGETHER"

FOREST PARK BOWLING NIGHT

Team Forest Park gathered for a night of bowling. The outing proved to be a true team building experience. System Administrator Kevin Bounthone earned the title MVP for his work on lane 22. Everyone had a great time and thoroughly enjoyed their evening of fun.

HOUSTONPITCH25

Houston hosted a team event at Pitch 25. They had more than 150 people show up.

Participants were treated to food and drinks, axe throwing, corn hole, dodge ball, bubble soccer and much more!

WELCOME TO VANGUARD’S LiveWell PROGRAM

powered by ActiveCare

Vanguard is invested in helping you be the healthiest version of yourself. Take a proactive role in managing your health with our updated wellness program through ActiveCare.

Earn 100 points to receive the maximum reward - $750 Wellness Incentive...

1 Register online at activecare.engagementrx.com, then complete the Health Assessment to earn 20 points

2

Complete the Annual Wellness Exam and record the date and physician information and upload the completed Wellness Exam Form in the Incentives & Rewards tile in ActiveCare. Once you submit the information you will be advanced $300 of the incentive on the last payroll of the following month. OR participate in an onsite screening at your work location in order to receive the incentive in December. Completion of either option earns 30 points.

3

Complete the Tobacco Attestation based on your tobacco use status. Nicotine users, complete the "Attestation for Tobacco Users" and the Digital Course-Quit Smoking for Good to earn 20 points; non-nicotine users, complete the "Attestation for Non-Tobacco Users" and earn 20 points.

4

Choose and complete a course from your Plan for Wellness to earn 30 points. Courses will be assigned based on your Health Assessment responses.

Spouses enrolled in the medical plan are also able to par cipate and receive the same rewards as the employee.

1 Go to activecare.engagementrx.com and register your account.

2 Access Google Play or the Apple App Store and search “ALAVEDA.” Click “Get” or “Install” to download the app.

3

Once the download is complete, click “Open” to open the app or navigate to your homepage and click on the Alaveda App icon.

Click “Already Have a Login.” Enter your existing username and password and click the orange “Sign In” button. activecare.engagementrx.com

QUALITY IS ALL AROUND YOU.

It’s easy to find higher-performing providers and hospitals

Quality care at a cost-effective price.

Being sick or injured can be stressful. Choosing the right provider shouldn’t be. That’s why we identify higher-performing* providers and hospitals in our online directories.

Cigna Care Designation (CCD) providers

Cigna reviews primary care providers (practitioners, internists and pediatricians) as well as providers in 18 common specialties, including cardiology, dermatology and general surgery. Providers that meet Cigna measures for both quality and cost efficiency receive the Cigna Care Designation.

Centers of Excellence (COE) hospitals

Cigna also reviews how successful a hospital is in treating 18 common conditions, such as heart conditions, hip replacements and surgeries. When hospitals meet program criteria for cost efficiency and health outcomes for a reviewed procedure or condition, they are deemed a Center of Excellence for that condition or procedure. Our ratings are based on actual patient outcomes, average lengths of stay and average costs we gathered from outside sources.

Why choose a CCD provider or COE hospital?

Choosing a provider or hospital that has proven quality and cost-efficiency results may mean better health outcomes and lower health care costs for you. These providers and hospitals consistently work to deliver quality care that focuses on improving your health while keeping health care costs reasonable.

How to find them

We make it easy for you to find Cigna Care Designation providers and Centers of Excellence hospitals by identifying them in our online directories on Cigna.com and myCigna.com.

To find a top-performing* CCD provider:

› On myCigna.com select “Find Care & Costs,” or

› On Cigna.com select “Find a Doctor, Dentist or Facility.” Select “Plans through your employer or school.”

Then, just look for the Cigna Care Designation symbol under the provider’s name on either site.

To find a top-rated* COE hospital:

› On myCigna.com select “Find Care & Costs,” then select “Locations.” Then type “Center of Excellence (COE) Hospitals” in the search box to see a list.

› On Cigna.com select “Find a Doctor, Dentist or Facility.” Select “Plans through your employer or school.” Then type “Center of Excellence (COE) Hospitals” in the search box to see a list.

You’ll notice the symbol under the hospital name on either site.

IMPORTANT NOTE: The listing of a provider in the Cigna.com directory does not guarantee that the provider participates in your specific health plan network. To confirm if a provider is in-network for your plan, visit myCigna.com, or call the number on your Cigna ID card and speak with a Cigna Customer Service Advocate.

Offered by Cigna Health and Life Insurance Company, or its affiliates.

*Providers and hospitals identified as having top results based on Cigna’s quality and cost-efficiency methodologies. Quality designations, cost-efficiency and other ratings reflect a partial assessment of quality and cost efficiency and should not be the sole basis for decision making. They are not a guarantee of the quality of care that will be provided to individual patients. You are encouraged to consider all relevant factors and consult with your physician when selecting a provider or hospital. Providers and hospitals are independent contractors solely responsible for care delivered; providers and hospitals are not agents of Cigna.

Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, see your plan documents.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company (CHLIC), Connecticut General Life Insurance Company, and HMO or service company subsidiaries of Cigna Health Corporation, including including Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc. (CHC-TN), and Cigna HealthCare of Texas, Inc. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN). The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. 926747 02/19 ©2019 Cigna. Some content provided under license.

KNOW BEFORE YOU GO

For minor medical conditions. Connect with a board-certified doctor via video or phone when, where and how it works best for you. Visit myCigna.com, or call MDLIVE at 888.726.3171 to talk with a doctor 24/7.*

For minor medical concerns. Staffed by nurse practitioners and physician assistants. Located in retail stores and pharmacies. Often open nights and weekends.

The best place to go for routine or preventive care or to keep track of medications. Many PCPs offer virtual care. Contact your PCP to schedule an in-person or virtual care visit. Find a PCP on myCigna.com

For conditions that aren’t life threatening. Staffed by nurses and doctors and usually have extended hours.

For immediate treatment of critical injuries or illness. Open 24/7. If a situation seems life threatening, call 911 or go to the nearest ER.

› Colds and flu

› Rashes

› Sore throats

› Headaches

› Stomachaches

› Fever

› Allergies

› Acne

› Urinary tract infections (UTIs) and more

› Colds and flu

› Rashes or skin conditions

› Sore throats, earaches, sinus pain

› Minor cuts or burns

› Pregnancy testing

› Vaccines

Your cost and time

› Costs the same or less than a visit with your primary care provider (PCP)

› Appointments typically in an hour or less

› No need to leave home or work

› Same or lower than provider’s office

› No appointment needed

› General health issues

› Preventive care

› Routine check-ups

› Vaccines and screenings

› Fever and flu symptoms

› Minor cuts, sprains, burns, rashes

› Headaches

› Lower back pain

› Joint pain

› Minor respiratory symptoms

› UTIs

› May charge copay/ coinsurance and/ or deductible

› Usually need appointment

› Short wait times

› Costs lower than emergency room (ER)

› No appointment needed

› Wait times vary

› Sudden numbness, weakness

› Uncontrolled bleeding

› Seizure or loss of consciousness

› Shortness of breath

› Chest pain

› Head injury/major trauma

› Blurry or loss of vision

› Severe cuts or burns

“Freestanding” ER locations are becoming more common in many areas. Because these ERs are not inside hospitals, they may look like urgent care centers. When you receive care at an ER, you’re billed at a much higher cost than at other health care facilities. Conditions treated **

› Overdose

› Highest cost

› No appointment needed

› Wait times may be long

Cigna Health Information Line

A telephone service staffed by clinicians who help you understand and make informed decisions about health issues you are experiencing, at no extra cost. These clinicians can help you choose the right care in the right setting at the right time, whether it’s reviewing home treatment options, following up on a PCP’s appointment or finding the nearest in-network urgent care center. Just call the number on your Cigna ID card, go to myCigna.com or use the myCigna® App.*** Open 24/7.

HEALTH CARE THAT’S THERE FOR YOU WHEN AND

WHERE YOU NEED IT

Head-to-toe virtual care1 from MDLIVE.®

It’s not always easy to find time for the health care you need. After all, doctors’ appointments traditionally involve time and travel. That can lead to putting off care until problems become more serious, and potentially more expensive.

That’s why Cigna has partnered with MDLIVE to offer a comprehensive suite of convenient virtual care options — available by phone or video whenever it works for you. MDLIVE board-certified doctors, dermatologists, psychiatrists and licensed therapists have an average of over 10 years of experience, and provide personalized care for hundreds of medical and behavioral health needs.

Now you don’t have to wait — or travel — for the care you need.

Connect with video or phone, whenever it’s convenient for you. Best of all, virtual care from MDLIVE board-certified doctors is available to you and your eligible dependents as part of your health benefits.

Primary Care

Preventive care, routine care, and specialist referrals

• Preventive care checkups/wellness screenings available at no additional cost2 to identify conditions early

• Routine care visits allow you to build a relationship with the same primary care provider (PCP) to help manage conditions

• Prescriptions available through home delivery or at local pharmacies, if appropriate

• Receive orders for biometrics, blood work and screenings at local facilities3

Urgent Care

On-demand care for minor medical conditions

• On-demand 24/7/365, including holidays

• Care for hundreds of minor medical conditions

• A convenient and affordable alternative to urgent care centers and the emergency room

• Prescriptions available, if appropriate

Behavioral Care

Talk therapy and psychiatry from the privacy of home

• Access to psychiatrists and therapists

• Schedule an appointment that works for you

• Option to select the same provider for every session

• Care for issues such as anxiety, stress, life changes, grief and depression

Dermatology4

Fast, customized care for skin, hair and nail conditions — no appointment required

• Board-certified dermatologists review pictures and symptoms; prescriptions available, if appropriate

• Care for common skin, hair and nail conditions including acne, eczema, psoriasis, rosacea, suspicious spots and more

• Diagnosis and customized treatment plan, usually within 24 hours

3 easy steps to connect to care

Virtual care visits are convenient and easy. To schedule an appointment:

Access MDLIVE by logging into myCigna.com and clicking on “Talk to a doctor.” You can also call MDLIVE at 888.726.3171. (No phone calls for virtual dermatology.)

Select the type of care you need: medical care or counseling; cost will be displayed on both myCigna.com and MDLIVE

Follow the prompts for an on-demand urgent care visit, to make an appointment for primary or behavioral care, or to upload photos for dermatology care

Appointments are available via video or phone, whenever it’s most convenient for you. Virtual dermatology does not require an appointment.

Together, all the way.®

1. Cigna provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. Refer to plan documents for complete description of virtual care services and costs. Virtual primary care through MDLIVE is only available for Cigna medical members aged 18 and older.

2. For customers who have a non-zero preventive care benefit, MDLIVE virtual wellness screenings will not cost $0 and will follow their preventive benefit.

3. Limited to labs contracted with MDLIVE for virtual wellness screenings.

4. Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days, but usually within 24 hours.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, or its affiliates. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

961333 11/21 © 2021 Cigna. Some content provided under license.

Risk planning for your family, your f inances—and your future

Prepare and store your impor tant documents using the Will & Legal Document Center

Making a plan for you and your family includes preparing for the unexpec ted. Along with designating beneficiaries for your retirement accounts, it’s a good idea to have legal documents in place to ensure your wishes for the future are carried out.

Take some time to make a plan for your assets, for the care of minor children, and plan who will make financial and medical decisions for you in the event you are unable to Get star ted preparing your plan today with Will & Legal Document Center provided by ARAG.

Resources for help with legal documents

Having the proper documents in place can help ensure you’re still in control in case something happens to you. With access to ARAG’s free online resources, you and/or your spouse can prepare these documents:

• Will Specify what happens to your proper ty af ter you die, and appoint the person to execute your estate You can also name a guardian for your minor children.

• Health care power of attorney Grant someone permission to make medical decisions in case you’re no longer able to make them yourself

• HIPA A authorization Grant someone access to your protec ted health information and medical records.

• Durable power of attorney Grant someone permission to make financial decisions for you.

• Living will Let your family and health care providers know your wishes for medical treatment if you’re unable to speak for yourself

• Medical treatment authorization for minors Grant consent for medical personnel to treat your child(ren) if you’re away

Plus, you can also access:

• Personal Information Organizer Download and save to record your personal and financial information— as well as funeral arrangements—in one convenient spot.

• Estate planning education and tools Get access to a variety of ar ticles and online resources.

A leader in legal ser vices

For more than 80 years, ARAG has committed to helping people handle life’s legal issues.1 This legal insurance company is an award-winner for customer ser vice

It’s ea sy to get star ted

Follow these simple steps to star t using these resources today at no cost.

1 | Visit principal com/milestones

2 | Selec t Will & Legal Document Prep

3 | You’ll be taken to the ARAG resource where you can get star ted

Need help with registration? Call ARAG Customer Care at 800-546-3718. Or, if you have questions about your Principal® account, call Principal at 800-547-7754.

1 ARAGlegal com

The value -added resources provided through ARAG Ser vices, LLC ( ARAG®) are not a par t of any insurance products and plan administrative ser vices provided through Principal Life Insurance Co or affiliated with any company of the Principal Financial Group® All resources may be changed or canceled at any time

The use of resources provided by ARAG Ser vices, LLC should not be considered a substitute for consultation with an attorney or advisor Principal® is not responsible for any loss, injur y, claim, liability, or damages related to the use of the ARAG Will & Legal Document Center resources.

Please remember that the ARAG legal documents, DIY Docs® are accurate and useful in many situations. Due to possible changes by a state, it is a good idea to periodically review a template used to be sure it is the most current template Whether or not the document is right for you and your situation depends on your circumstances. If you want specific advice regarding your situation, consult an attorney

Information is intended to be educational in nature and is not intended to be taken as a recommendation.

Insurance products and plan administrative ser vices provided through Principal Life Insurance Company®, a member of the Principal Financial Group®, Des Moines, Iowa 50392.

Principal®, Principal Financial Group® , and Principal and the logomark design are registered trademarks of Principal Financial Ser vices, Inc , a Principal Financial Group company, in the United States and are trademarks and ser vice marks of Principal Financial Ser vices, Inc , in various countries around the world.

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