HM December 2025

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All the winners and highly commended in the 2025 HM Awards, presented by Sealy Posturepedic

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General Manager Peter Tudehope takes on a new brand after 25 years under Radisson Blu Plaza.

Salter Brothers Hospitality CEO Tash Tobias takes new brands and projects to market.

Striking the balance between style and comfort in hotel uniforms.

Relive the 2025 HM Awards – catch up on all the winners and highly commendeds from the ceremonies in Auckland and Sydney.

Discover how hotels refurbishments are making a difference in the lives of the most vulnerable community members.

Why luxury and lifestyle hotels continue to thrive.

Wyndham’s Asia Pacific President Joon Aun OOI talks top priorities for 2026.

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Bring on another fantastic year ahead

What a fantastic year 2025 has been – it’s hard to believe 2026 is just around the corner.

This year, we experienced fantastic growth for our HM and Wayfarer magazines, saw another phenomenal turnout for the HM Awards presented by Sealy (p 38) and we launched two new AHICE events in Perth and Sydney under our new ‘Summit by AHICE’ brand.

We were thrilled to host events under our half-day market snapshot brand in two cities that have had exceptional performance in 2025, joining successful events in both London and Los Angeles.

In 2026, we will add Arabia to our list of events in a region that is also thriving from a growth perspective and we’ll make more announcements on that soon.

Our events have often been called “HM magazine live on stage” and what we set out to do when we launched AHICE some 16 years ago was bring our independent editorial thinking to the conference arena and that’s our premise to this day.

We have launched into new markets on the back of demand and what we want to do is continue to offer independent content that’s unscripted, detailed, sometimes provocative but always educational, informative, on-trend and usually entertaining.

I’m always mindful of when other events in our comp-set are being held and we like to plan well ahead to ensure they also know when we are hosting our conferences.

In the hotel industry and investment conference space, there are a few established brands globally like HICAP, IHIF, ALIS, NYU and more and I’ve been attending these events for over 20 years.

I have the utmost respect for what those events have done in the hotel industry and what they continue to provide – informative content, good networking and an opportunity to hear the trends in person.

It is a big world we all operate in, but hospitality is a very tight industry as we all know and there’s generally a decent amount of respect for each other in what’s a highly competitive market.

So, looking into 2026, I was genuinely surprised recently to see another conference organiser rescheduling their November event and sabotaging our September calendar slot for AHICE Far East Asia. Pretty disappointing.

We spend a lot of time ensuring we don’t clash with any other major events – in addition, our events have a crowd that is on average 95% unique to that market and they don’t come to other AHICE conferences – to ensure we are respectful to other businesses in our competitive set.

It’s not the first time we have seen a competitor do this and it won’t be the last, but I’m confident our many X-factors, including our unscripted interviews, enlightening keynotes that aren’t from the industry, evocative panel sessions, our networking events that turn into concerts and above all, our dedication to being hospitable and friendly to everyone, will help ensure continued success.

To all of our sponsors and partners, thank you for your ongoing support of AHICE, the HM Awards, HM and Wayfarer magazines and we appreciate it more than you can imagine.

Enjoy this fantastic issue of HM and I’d like to take this chance to wish our Editor, Ruth Hogan, all the best with the birth of her first child and enjoy the upcoming 12 months at home with your family.

A travel industry veteran journalist, Daisy Melwani, who many of our readers will know, has taken on the role of Editor. I'm pleased to welcome onboard Daisy, who you’ll all hear from.

Yours in hospitality,

James Wilkinson Editor-In-Chief, HM magazine Chair & Convenor, AHICE global conferences

This year saw the launch of two new AHICE events in Perth and Sydney under our new ‘Summit by AHICE’ brand

The HM global hot list

Hotels around the world capturing our attention this month.

ONE: Conrad Singapore Orchard

TWO: The Westin Hapuna Beach Resort

THREE: Four Seasons Hotel Hong Kong

FOUR: Crown Towers Perth

AHICE returned to Tokyo this year for another stellar event

TUESDAY 10 - WEDNESDAY 11 MARCH 2026

Limited early bird tickets on sale now until 31 January 2026

A new chapter

What better way to round off another mega year for hotels than at HM Awards. It was such a pleasure to catch up with so many of you and honour the talented and hardworking people that make up this incredible industry. A huge congratulations to all the nominees, winners and highly commended. It is no mean feat to be recognised amongst your peers for your achievements.

This year was particularly special to me as it was my last hurrah for a while as I head off on maternity leave this month. And no, being eight months pregnant didn’t stop me being on the dancefloor until midnight! If you experienced Toby Rand and his band then you’ll understand why.

As I take some time away from the desk, I leave you in the very capable hands of Daisy Melwani, who will be covering HM’s print and online content while I’m away. Daisy’s background in travel media means she’s already attuned to what’s happening in the hotel industry and I know you will welcome her warmly. As for me, I look forward to exploring your hotels with new eyes as I navigate the various challenging stages of travelling with a newborn/toddler.

Will I need a silent, solo retreat in the forest by about mid next year? Who’s to know.

Many thanks for all your well wishes and words of encouragement and support. I look forward to reconnecting and trading parenting stories with many of you when I return.

Until then, wishing you a joy-filled Christmas and a happy, healthy and prosperous 2026.

Ruth Hogan Editor, HM magazine

MEET THE HM TEAM…

Managing Director Simon Grover

Publisher James Wells

Editor–In–Chief James Wilkinson jwilkinson@intermedia.com.au

Editor Ruth Hogan rhogan@intermedia.com.au

Group Commercial Manager Tara Ducrou tducrou@intermedia.com.au

Production Manager Jacqui Cooper jacqui@intermedia.com.au

Graphic Designer Ryan Vizcarra

Photography HM Awards photography by O’Neill Photographics.

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Doors open at Hannah St Hotel

Art and culture come to the fore in latest Melbourne opening.

MELBOURNE’S LATEST LUXURY hotel, Hannah St Hotel – developed by Time and Place and operated by TFE Hotels – opens its doors in December.

Located within walking distance of Melbourne’s Arts Precinct, which is in the midst of a $1.7 billion transformation, the hotel is leaning into art and culture in its design and guest experience.

“Hannah St Hotel is about culture at its core: the art, the design, the people,

the local stories,” said General Manager, Peter Minatsis.

“As someone who has worked across the hospitality industry for many years, I’ve seen hotels that impress with luxury and service but what excites me most about Hannah St Hotel is its commitment to culture.”

Interiors by Flack Studio merge functionality with cultural storytelling, with the hotel serving as a “living gallery”

decorated with custom artworks, bespoke bronze sculptures like the Queensbridge Owl, by local sculptor, Joelle Mayberry, and a custom poem, These Infinite Beginnings, featured in light and sound.

“The hotel’s artworks are as layered and diverse as the materials in the building,” said Flack Studio Founding Director, David Flack.

“Each piece speaks to Melbourne’s energy, its creativity, and its urban pulse – so guests feel the city as soon as they walk in.”

Jo&Joe makes Asia Pacific debut

Accor and CP Group introduce Ennismore lifestyle brand Jo&Joe to the region.

ENNISMORE LIFESTYLE BRAND Jo&Joe has arrived in Asia Pacific with the official opening of Jo&Joe Auckland in November.

Owned by New Zealand-based investor and developer CP Group and operated by Accor, the hotel-hostel, located at 16-20 Fort Street, features 293 beds across 75 rooms, a 40-seat lobby bar where guests self-checkin, and a 50-seat rooftop bar and restaurant offering weekly DJ sets and live music with city views.

The brand’s signature ‘open house’ concept aims to serve as a relaxed social setting with bold interiors and playful communal spaces including the Happy House common area.

“Everyone is welcome at Jo&Joe,” said Jo&Joe Auckland General Manager, Kristen Pirie.

“We’ve created an inclusive place that combines the comfort of a hotel with the vibrancy and social atmosphere of a hostel, where both travellers and locals can enjoy the vibe and swap travel tales over a drink in our buzzing rooftop bar.”

Jo&Joe is a hotel-hostel brand centred around playful communal spaces

The accommodation offering includes private rooms with ensuite bathrooms, and shared dormitories for eight, six, or four people, with both female-only and male-only options, with shared and private bathrooms.

The Auckland hotel is the 11th Jo&Joe to open globally, following properties in Budapest, Hossegor (France), Paris Gentilly, Paris Nation, Rio de Janeiro, Rome, Vienna and in the Chinese cities of Yangzhou Hanjiang, Shaoguan Wujiang District, and Chengdu Dujiangyan.

Solaire Pool and Lounge brings a resort-style experience to the area

Club resort opens in Sydney’s west

A major redevelopment of the former Cabra-Vale Diggers Club answers calls for community-centred accommodation precinct.

AUSTRALIA’S FIRST INTEGRATED club resort officially opened its doors in Cabramatta in November, signalling a transformation for the region, repositioning it as a premier destination for dining, entertainment, accommodation and events.

The Cabravale Club Resort brings together the premier 140-room Novotel Sydney Cabramatta, Solaire Pool and Lounge, signature dining venues including Magma headed by acclaimed chef-owner Dany Karam alongside Bistro 1925, District 8, Horizon Asian dining and Poppy Café. It will also feature one of Western Sydney’s largest event and convention centres, The Cabravale Event and Conference Centre –with a 600-seat convention centre slated to open soon.

“Accor is incredibly proud to be part of this milestone moment for Western Sydney,” Accor Chief Operating Officer, Pacific, Adrian Williams said.

“The opening of the Cabravale Club Resort represents the next chapter in how this region lives, works, and travels. As the region continues to grow, demand for quality accommodation has never been stronger, and Novotel Sydney Cabramatta answers that call – setting a new benchmark for world-class hospitality and a flagship Novotel right here in the heart of Western Sydney.”

The reimagined destination represents “a new era” for the local community, according to Cabravale Club Resort Chief Executive Officer, Boris Belevski, adding it is a “place where people can stay, play and celebrate,

right here in the west. We’re showcasing what this region is capable of – ambition, energy and heart – and setting a new benchmark for hospitality in Australia.”

The transformation also re-energises the Club’s community mission through Cabravale Community, which supports local initiatives and national partners including The Sebastian Foundation, tackling youth mental health through its Open Parachute program.

“This is Western Sydney’s time. For too long, people have felt they had to go into the city for a great night out. Cabravale Club Resort changes that. We’re keeping people in the west, building tourism, and giving locals and visitors a world-class experience right here at home,” Cabravale Club Resort Chief Commercial Officer, Vicki Le said.

FROM THE PIT LANE TO THE PENTHOUSE

Marriott International accelerated to top performance in 2025, with the Mercedes-AMG PETRONAS F1 Team inspiring teamwork.

Marriott International ANZP executives (L-R): Natasha Rasheed, Senior Director of HR; William Blakelock, Senior Director of Revenue Strategy; Kelly Russell, Senior Director of Sales & Distribution; John Douglas, Senior Director of Finance; Jason Nuell, Regional Vice President; Carsten Siebert, Senior Director of Operations; Deb McDiarmid, Senior Director of Marketing; and Scott Lowe, Senior Director, Information Technology

Marriott International operates over 9,700 properties and 1.75 million rooms across more than 30 leading brands in 143 destinations worldwide. Powered by precision, teamwork, and an unwavering commitment to excellence – hallmarks of elite Formula 1 teams – the company’s hotels across Australia, New Zealand, and the Pacific (ANZP) delivered record-breaking performance in 2025. As 2026 approaches, Marriott enters the new year in one of its strongest positions yet, with a global pipeline of 3,923 properties and more than 596,000 rooms signalling sustained expansion and strong owner confidence.

A RECORD RUN

Marriott’s ANZP performance surged ahead in 2025, highlighting the success of its growth strategy and expertise in loyalty engagement. Australia achieved 12% higher occupancy than 2024, and even traditionally quieter months like July and August shattered expectations with 25% year-on-year growth – driven by strong performance in both group and retail sectors. Hotels reached up to 95% occupancy during Marriott Bonvoy partner events such as the Australian Open and the Formula 1 Australian Grand Prix weekends.

As the official partner for these events, Marriott Bonvoy isn’t just a loyalty program; it’s a lifestyle engine connecting nearly 260 million members worldwide to exclusive experiences, partnerships, and hospitality. Marriott Bonvoy’s partnership with the Mercedes-AMG PETRONAS Formula 1 Team offers members money-can't-buy access to some of the world’s most prestigious experiences, blending travel with culture, sport, and entertainment to redefine what it means to belong to a travel program. This synergy reflects Marriott’s ability to innovate and elevate loyalty beyond points – into members’ passions.

BEHIND GREAT PERFORMANCE IS A GREAT TEAM

Marriott ensures every property, from luxury resorts to lifestyle hotels, delivers the care, comfort, and reliability travellers desire, with a brand to suit every need. With over $5 billion in assets under management across 46 hotels in ANZP, Marriott represents the region’s largest, newest, and highest-performing hotels in iconic locations.

“Excellence isn’t a finish line, it’s a mindset.”

Jason Nuell, Marriott International

Jason Nuell, Regional Vice President - Australia, New Zealand, and Pacific says: “Our associates are the backbone of our business. Together we’ve created a clear vision that keeps everyone focused on what matters most – delivering excellence. Marriott embraces a culture of continuous improvement. Every process, every touchpoint is refined to deliver world-class standards. Because excellence isn’t a finish line, it’s a mindset. Across the region, leaders are united under this shared vision, ready to pivot at a moment’s notice when market conditions shift. This strategic agility ensures Marriott doesn’t just keep up – it leads the pack.”

Marriott’s commitment to excellence is reflected in numerous accolades: eight Michelin stars across Asia Pacific (excluding China), seven Australian properties awarded Chef Hat recognition, and Marriott

COVER STORY

Bonvoy named Best Hotel Loyalty Program by DestinAsian. Ritz-Carlton and St. Regis ranked among the top hotel brands for business and leisure travel, while Travel + Leisure Top 500 winners, Condé Nast Traveler Gold List properties, Gourmet Traveller Hotel Awards in ANZP, and 16 APAC hotels featured in Cvent’s Top 50 Meeting Hotels further underscore Marriott’s industry leadership.

INNOVATION THAT LEADS THE PACK

Marriott continues to transform hospitality through innovation, expansion, and inclusivity. The company was the first major hotel group to reshape the wholesale model, prioritising direct bookings to strengthen guest relationships and owner returns. Globally, new brands are extending Marriott’s footprint – Four Points Flex by Sheraton in Japan brings reliable, accessible midscale stays, while Series by Marriott will add over 100 hotels across India, meeting evolving traveller expectations with Marriott’s signature standards.

Closer to home, the Marriott Culinary Academy – the first in Australia – develops the next generation of skilled culinary talent through hands-on training and formal Chef qualifications. Marriott’s commitment to inclusivity remains a benchmark, earning Great Place to Work recognition across all 10 APEC markets, with initiatives supporting women in leadership, LGBTQ+ inclusion, and opportunities for people with disabilities.

THE ROAD AHEAD

Across Asia Pacific, Marriott operates over 660 hotels, with more than 400 in development across 25 brands in 22 countries, sustaining strong global momentum.

Richard Crawford, Vice President Hotel Development – Australia, New Zealand and Pacific at Marriott International said: “In a competitive and constantly evolving landscape, Marriott International continues to demonstrate resilience, adaptability, and forward thinking. With record

Marriott International is investing in the next generation of culinary talent with the launch of

results behind us in 2025 and ambitious years ahead, we’re looking forward to what’s to come and continuing to set the benchmark for hospitality in the region.”

The region’s growth pipeline includes upcoming openings in ANZP such as AC Hotel Gold Coast, Sheraton Port Moresby Stanley Hotel & Suites, Moxy Auckland, Moxy Sydney Pitt Street, Sheraton Christchurch, and Sydney Marriott Hotel Parramatta. By 2028, prestige developments like Marina Mirage, a Luxury Collection Resort Gold Coast, and The RitzCarlton Gold Coast will further solidify Marriott’s market leadership both globally and locally.

As Marriott accelerates into 2026, its formula for success is clear: vision, precision, empowerment, and innovation. By applying principles that echo the high-performance culture of Formula 1, Marriott continues to redefine hospitality leadership by delivering excellence at every turn. n

COVER STORY

the Marriott Culinary Academy in Australia

Construction has commenced on the Marina Mirage Gold Coast, a Luxury Collection Resort

Park Inn by Radisson makes Australian debut

Upper midscale brand brings ‘simple, upbeat, and great value’ proposition.

RADISSON HOTEL GROUP introduced its upper midscale brand Park Inn by Radisson to the Australian market with the official opening of a Melbourne hotel on Monday November 3.

Park Inn by Radisson Melbourne Carlton features vibrant interiors, 89 modern guest rooms with views across Princes Park, an outdoor swimming pool and a selection of dining options.

Located 4km from Melbourne’s CBD, the city-fringe hotel aims to deliver “feelgood, stress-free hospitality” and caters to families and groups with interconnecting room options.

“We’re proud to introduce Park Inn by Radisson to Australia from a spot that feels authentically Melbourne,” said Park Inn by Radisson Melbourne Carlton General Manager, Kathy Zha.

“Our guests get the best of both worlds, the city’s energy within minutes and the calm of Princes Park right outside. Whether you’re here for meetings, medical visits, game day, or a weekend on Lygon Street, we’ll keep things easy, comfortable, and uplifting.”

The hotel lobby features a café serving barista-brewed Piazza Dóro Italian coffee using responsibly sourced beans, while an all-day grab-and-go offers breakfast, simple lunch bites, and pizza in the evenings.

A wellness hub, that will include an infrared and steam sauna, as well as a cold plunge experience, is in development.

Sustainability is a core focus, with solar powering up to 80% of the hotel’s energy needs. High-efficiency 7L per minute showerheads and taps are in use and the drought-tolerant native landscaping needs minimal irrigation.

The hotel’s multilingual team speaks more than 10 languages, providing a personalised experience to a diverse traveller base.

“Park Inn by Radisson is designed for today’s traveller – simple, upbeat, and great value,” said

Radisson Hotel Group Chief Operating Officer, Middle East, Africa, and Southeast Asia Pacific, Tim Cordon.

“Melbourne Carlton is a strong first step for the brand in Australia, combining a connected location with efficient, sustainable operations that owners appreciate

“We’re excited to build on this momentum across key city and leisure markets in the region.”

Park Inn by Radisson Melbourne Carlton aims to deliver “feel-good, stress-free hospitality”

The Melbourne hotel features 89 guest rooms, a wellness hub and several food and beverages offerings

JUST RIGHT

The Crown Jewel of sleep at ESTE Wategos.

When entrepreneur and co-owner Chris Bissiotis began searching for the perfect mattress for ESTE Wategos, he likened it to the timeless tale of Goldilocks and the Three Bears; some were too soft, others too firm, but one was just right. That “just right” moment arrived with the Sealy Posturepedic Crown Jewel Luxury Plush, handcrafted in Australia for the ultimate balance of plush comfort and deep, orthopaedic support.

Perched where the morning sun first touches the land, ESTE Wategos is cradled between the infinite blues of the Pacific Ocean and the lush greens of Byron Bay’s rainforest-drenched cliffs. Here, nature’s blue–green space theory comes vividly to life. The harmony of water and greenery scientifically linked to restoration, rejuvenation, and mental clarity. The Posturepedic difference completes that picture, with decades of orthopaedic research ensuring that every night’s sleep is deeply restorative, so guests wake renewed, ready to embrace the day.

ESTE’s vision, shaped by Dr George Bilios and Chris Bissiotis, is grounded in the belief that nature itself is a prescription for health. This ethos extends to every detail from architecture and honed Italian travertine to bespoke spotted gum and rooftop glass-bottom pools that blur the boundary between ocean and sky. Even the entrance, with its grand staircase and lotus flower sculpture by a local artist, symbolises renewal. In the same spirit, Sealy’s locally-made Posturepedic mattresses support Australian craftsmanship and communities, bringing that ethos into every guest room.

But the most restorative element is found where the day ends, in the quiet luxury of sleep. Recognising that true indulgence begins with rest, ESTE partnered exclusively with Sealy to ensure every guest experiences the pinnacle of comfort and support. The Crown Jewel Luxury Plush

was selected for its unrivalled blend of plush comfort and advanced Posturepedic support – the science-backed design that helps align the spine, relieve pressure, and promote a deeper, more rejuvenating sleep.

As with ESTE’s philosophy of rebirth, guests awaken feeling renewed. Body, mind, and spirit.

Just as Goldilocks discovered, it’s not too soft, not too firm – but perfectly tuned to the body’s needs. This “jewel within the jewel” is the ideal close to a day of ocean air, rainforest walks, and personalised service, cradling guests into deep, uninterrupted rest.

At ESTE Wategos, luxury and nature are in perfect harmony and with the Sealy Posturepedic Crown Jewel, every morning begins just right. n

Photography by Courtney King

Sealy's locally-made Posturepedic mattresses support Australian craftmanship and communities

ESTE Wategos selected Sealy's Crown Jewel Plush for its blend of comfort and advanced Posturepedic support

Opened in 2023, Pullman Sydney Penrith was the first five-star hotel to open in Penrith

PULLMAN’S NEW ERA

A global relaunch of Pullman is redefining premium hospitality.

Pullman Hotels & Resorts, part of Accor’s global premium portfolio, has been reimagining what it means to travel, meet, and connect since 1859.

Today, it stands as the largest and fastest-growing premium hotel brand across Australia and New Zealand. Its versatility allows owners to adapt Pullman’s hallmarks to existing properties while benefiting from worldwide brand recognition and Accor’s unrivalled ALL Accor loyalty program.

“This growth reflects both the confidence of our owners and the appetite for premium, culturally attuned hospitality in the region,” said Adrian Williams, Chief Operating Officer of Accor in the Pacific region. “Pullman continues to deliver experiences that are globally connected yet locally relevant.”

Pullman recently announced a new culinary partnership with celebrated chef Nat Thaipun

MOMENTUM FOR GROWTH

“Pullman continues to deliver experiences that are globally connected yet locally relevant.”

Adrian Williams, Accor

Globally, Pullman operates more than 150 hotels in over 40 countries and has 70+ projects underway, positioning the brand to surpass 200 hotels within five years. Its expansion is fuelled by owner confidence and a growing demand for premium hospitality that balances design, culture, and elevated service.

In Australasia, the brand’s growth is equally ambitious. Pullman Hamilton in New Zealand is set to open in 2026, transforming the city’s tallest tower into a $100 million landmark featuring 191 premium rooms, a day spa, signature dining, valet services, and a rooftop lounge with sweeping city views.

Meanwhile, Pullman Perth Airport will debut in 2027 as the first hotel on the airport estate. The state-of-the-art 240-room hotel will feature a rooftop restaurant and bar, lobby lounge café, gymnasium, sauna, meeting facilities, and co-working spaces – setting a new benchmark for airport hospitality in the region.

“The Pacific remains a key focus for Pullman,” says Lindsay Leeser, Accor Pacific Chief Development Officer. “Its design-led approach, operational flexibility, and global platform make it highly attractive to owners, while delivering a premium experience that resonates with today’s traveller.”

A NEW CULINARY STAGE

At Pullman, culinary and mixology experiences are central to the guest journey. Bars act as social anchors, alive from the first espresso to the last cocktail, while menus prioritise spontaneity, shareability, and global flavours.

Pullman recently announced a new culinary partnership with celebrated chef Nat Thaipun, winner of MasterChef Australia 2024.

As Food & Beverage Ambassador for Pullman across Australia, New Zealand, and Asia, Thaipun will bring her creative flair and cultural influences to a series of dining experiences. From early 2026, guests can expect exclusive pop-ups, restaurant takeovers, and a curated selection of her signature dishes at Pullman properties throughout the Pacific and Asia.

Sydney is already experiencing Pullman’s culinary vision at Pullman Quay Grand Sydney Harbour, where two standout venues set the tone for elevated, socially-driven dining. Flaminia, from the acclaimed team behind Pilu at Freshwater – Giovanni Pilu and Marilyn Annecchini – is a harbourside Italian restaurant celebrating the warmth and flavour of Italy’s portside dining while showcasing the best of Australian seafood. Just steps away, El Vista offers a glamourous Latin-inspired escape, channelling the sun-soaked sophistication of 1960s Acapulco, a playground for Hollywood stars and jet-set travellers alike. Together, these venues demonstrate Pullman’s commitment to experiences that are as culturally rich as they are socially engaging, where design, cuisine, and atmosphere converge to create truly memorable moments. From harbourside dining to airport innovation and landmark urban transformation, Pullman is not just expanding its footprint – it is defining what premium hospitality looks like in the Pacific and around the globe.

With its blend of culture, cuisine, and connectivity, Pullman’s new era is a compelling blueprint for the next generation of hotel experiences. n

Pullman Perth Airport will debut in 2027 as the first hotel on the airport estate

Next chapter for former Club Med

La Vie Hotels and Resorts secures management of luxury resort at Queensland’s Lindeman Island.

SINGAPORE-BASED INVESTMENT

COMPANY Well Smart Group has appointed La Vie Hotels and Resorts to operate a new five-star hotel on Queensland’s Lindeman Island, with an international luxury brand to be selected.

Lindeman Island Resort is scheduled for completion in 2026 – with the resort opening shortly thereafter – following a multi-milliondollar transformation of the former Club Med site, which has remained dormant since Cyclone Yasi in 2011.

A holiday hotspot throughout the 1980s and 1990s, the resort attracted thousands of visitors and contributed significantly to Queensland’s tourism economy over the years.

Following Well Smart Group’s acquisition of the iconic Whitsundays island in 2023, a revitalisation plan was put in place to restore Lindeman Island to its former glory while embracing sustainability and modern luxury.

“Our vision is to create a sustainable, luxury destination that redefines island hospitality in Queensland,” said Well Smart Director, Jack Jia.

“With La Vie’s expertise in resort management, we are confident Lindeman Island will become a beacon for ecoluxury travel.”

Lindeman Island Resort will feature approximately 200 guest rooms and nine suites, multiple restaurants and bars,

a swimming pool, luxury spa and gym, conference and wedding/event spaces, spaces for staff accommodation and eco-friendly infrastructure, including a solar farm, as well as a new 50-metre jetty.

In addition to managing the property, La Vie Hotels and Resorts will secure an international luxury brand for Lindeman Island in 2026.

“La Vie Hotels and Resorts is thrilled to partner with Well Smart Group on this

There will be multiple restaurants and bars onsite at the five-star property

landmark project,” said La Vie Chief Executive Officer, Jerry Xu.

“Lindeman Island is more than a tropical paradise – it is a cornerstone of Queensland’s tourism heritage.

“First developed for visitors in the 1920s, Lindeman became one of the earliest Whitsunday islands to offer accommodation, paving the way for Queensland’s rise as a global holiday destination.

The former Club Med at Lindeman Island was destroyed by a cyclone in 2011

“Lindeman Island holds a special place in Australia’s tourism history, and together we will deliver a world-class resort experience that celebrates the Whitsundays’ natural beauty.”

The redevelopment is estimated at AU$40$50 million for the first phase, which is partly funded by the Queensland Government’s Growing Futures Tourism Program.

The initial works, including the jetty, is scheduled for completion next year.

The project is part of a broader AU$583 million master plan approved under Queensland’s coordinated projects framework, which includes ecotourism facilities and environmental enhancements such as native vegetation restoration and renewable energy initiatives.

“Our distinctive, pristine islands have helped shape Queensland’s standing as a global tourism leader and we are excited to see the revitalisation of Lindeman Island which has always been an iconic part of Queensland’s tourism story,” said Tourism and Events Queensland CEO, Craig Davidson.

“This important investment, breathing new life into Lindeman Island, will bolster Queensland’s international reputation as a world-class holiday destination providing an exceptional visitor experience.”

The redevelopment is expected to generate hundreds of jobs during construction and approximately 500 ongoing roles once operational, boosting tourism and economic growth in the Mackay and Whitsundays.

The new luxury hotel will feature 200 guest rooms and nine suites

Visitors finally back to pre-pandemic numbers

By James Goodwin, Chief Executive Officer, Accommodation Australia

THERE ARE MANY issues I wanted to discuss in my final column of the year. The need to reign in the unfettered growth of STRA or fears the important role migrants play in our industry will again be wrapped up in politics and concern about housing. But with Christmas fast approaching, no one wants to be a Grinch. So, I’ve decided to end the year on a high note. And the latest ABS visitor data is a long-awaited high note.

According to the latest ABS data, there were 696,500 short-term visitor arrivals in Australia in September 2025 – a increase of 10.4% compared to the same month last year. More importantly, for the first time since the pandemic, the monthly arrival number was above the pre-Covid level.

September 2025 was 0.2% above the 694,960 short term visitors who arrived in September 2019, and while that doesn’t seem like a huge increase it is an important milestone. It is symbolic of our industry’s long and slow climb back from the damage caused by the pandemic and it gives me great confidence for the new year ahead.

It is particularly good to see holiday arrivals are improving on the back of Tourism Australia’s latest promotional campaign. Holiday arrivals are up 13.6% compared to September 2024 and that is on the back of a 18.6% increase in August coinciding with the Lions tour.

Of the top 10 origin countries, New Zealand, the UK, Singapore, India South Korea, and Indonesia all had arrivals greater than September 2019.

The 12-month rolling total arrivals tell a more useful story, particularly for holidaymakers. In the 12 months to September 2025, there were 8,646,960 arrivals up 6.7% on the year to September 2024, with holiday arrivals at 3,794,030, up 8.3%.

Holiday arrivals historically peaked at 4.48 million in the year to December 2019. But if arrivals continue this way, they will be over 4.8 million for the year to June 2026. And that is the kind of news we all need at this time of year.

The Michelin Guide is great –let’s also back people

By James Doolan, Strategic Director, Hotel Council Aotearoa

NEW ZEALAND’S DECISION to fund the Michelin Guide’s entry is a potential game changer for the country’s culinary and tourism sectors. While Australia ultimately passed on the same opportunity, New Zealand has made an unambiguous play to capture the attention of high-value international travellers. With international visitation still not recovered to 2019 levels, the Michelin investment shows that New Zealand wants to play on a global stage and drive further growth.

For Australia, the decision not to pursue Michelin sparked industry debate. Some saw it as a missed chance to showcase the nation’s cuisine, while others questioned whether taxpayer dollars should support such ventures. New Zealand’s move is being watched closely on both sides of the Tasman, with many in the hospitality sector eager to see it pay off.

The Michelin Guide is not a silver bullet. Its success will depend on the sector’s ability to deliver the high standards demanded by Michelin’s inspectors and travelling gourmands. That means having enough skilled staff – both local and migrant – to meet rising expectations. It’s important to recognise that everywhere in the world, hospitality and restaurant sectors rely on high levels of migrant chefs and workers. This isn’t a sign of local failure, but a reflection of global trends and guest preferences. Opening a restaurant has long been a legitimate path for both political and economic refugees to lay down roots in a new home. In addition, the rise in popularity of authentic ethnic cuisine makes migrant participation in hospitality businesses essential for every major tourism destination.

The Michelin Guide is a catalyst for growth, higher standards and greater international

recognition. In order to truly reap the rewards from investing in the Michelin Guide, New Zealand must back its hospitality workforce, including welcoming migrant talent where there are local skills deficits. Only then can the region’s restaurants and hotels shine for the world’s most discerning diners.

Pullman's new look will span guest rooms, lobbies, and dining outlets

Pullman’s elevation

PULLMAN HOTELS AND RESORTS HAS BEEN RELAUNCHED BY ACCOR, AND THE NEW POSITIONING MARKS AN EXCITING SHIFT FOR THE BRAND AS STYLISH NEW HOTELS READY TO OPEN ACROSS THE WORLD. JAMES WILKINSON REPORTS FROM DUBAI.

Pullman's relaunch is part of Accor's strategy to get more targeted with new customers

Accor’s Pullman Hotels and Resorts has been given an electric new image, the first major global refresh since the brand debuted globally at Sydney Olympic Park in 2008.

The new positioning will see Pullman, part of Accor’s global Premium portfolio, elevated and focused on innovative events, excellent food and beverage and stylish lobbies, rooms and suites.

Accor’s new-look for the brand was revealed at the Pullman Dubai Downtown in November, during the launch of a new global events series called ‘Pullman xChange’ which featured visionary artists, developers and thinkers, including a neuroscientist and cyberpsychologist.

Accor’s Global Brand President, Premium, Benoît Racle, said the relaunch was designed

to inspire, energise and strengthen Pullman’s position as one of the world’s most dynamic hotel brands.

“Pullman’s transformation marks a bold step into the future – one that fuses our

heritage of movement and modernity with a renewed sense of purpose,” he said.

Racle said elevating Pullman in the brand’s comp-set of Hilton, Marriott, InterContinental and more was about firmly positioning the brand as the leader in the upper-upscale segment.

“Each hotel is conceived as a place of exchange, where ideas and people move freely, fostering creativity and connection. Launching this transformation alongside Pullman xChange felt instinctive, as the event truly brings our brand philosophy to life,” he said.

Upgrading the lobbies of Pullman hotels across the world, creating edgy food and beverage outlets and hosting world-class events are three of the key pillars for the brand going forward.

Accor Chief Commercial Officer – Premium, Midscale & Economy for Middle East, Africa and Asia Pacific, Kerry Healy, said meeting and event spaces have also been re-imagined with flexibility at their core – places designed to transform with ease from keynote venue to creative studio, from workshop arena to cultural runway – celebrating the belief that exchange thrives in environments built for possibility.

Healy said culinary and mixology experiences sit at the heart of the Pullman experience as bars take centre stage as social anchors, alive from the first espresso to the final cocktail.

On the back of that, next year Pullman will launch ‘Unexpected Pairings’, an experiential

bar ritual that will invite guests to draw from a deck of playing cards to discover imaginative flavour combinations of food and cocktails.

Speaking exclusively to HM, Healy said the feedback from owners about the brand changes had been very positive and upcoming hotels like Pullman Tokyo Ginza in Japan and Pullman Hamilton in New Zealand have been adapted to feature the new ‘Portal’ entrance.

“We have down directionally where we wanted to go [with the new design],” she said.

“So, the ones that have opened the last few years are closer to it, but we’re going to have a conversation with some of our owners to bring them on that journey and sell them the new story.”

With more than 150 hotels in over 40 countries and more than 70 projects in the pipeline, that’s a lot of owners to have on side with the changes, but Healy is confident of success.

“We have something super strong to go to the owners with and it’s not just a marketing spiel,” she told HM.

Healy said the new brand marketing elements would also allow Accor to get more targeted with new customers.

“It’s going to allow us to be deeply personal in the messaging in the audience targeting, and I think the type of marketing campaigns that we’re now ready to do.

“The owners are going to like that as well because it’s going to build much more awareness, much more brand love, and much more consideration, which all filters down the funnel to performance,” Healy told HM. n

There are more than 150 Pullman hotels in over 40 countries globally

KEEPING IT

AS WYNDHAM HOTELS AND RESORTS CONTINUES TO SIGN MAJOR PARTNERSHIPS, PRESIDENT, ASIA PACIFIC JOON AUN OOI, LOOKS AHEAD WITH A FOCUS ON SHARPENING THE ESSENTIALS. INTERVIEW BY RUTH  HOGAN.

Wyndham Hotels and Resorts recently signed a major franchise partnership with Ovolo Hotels. How is that going so far and how do you intend to progress this in 2026?

Our partnership with Ovolo is an important step for us because it’s not just about bringing new hotels into the system – it’s about backing a lifestyle brand that truly has its own point of view. Ovolo’s creativity, its design-led approach, and the way it connects with modern travellers add something genuinely different to our portfolio. Early signs have been very positive. Both teams are aligned on where we see opportunity, and the integration work is progressing well.

Looking ahead to 2026, the focus is on scale and relevance – introducing the Ovolo experience to more destinations across Asia Pacific where we know demand for lifestyle products continues to grow. Guests today want personality and a sense of place, and Ovolo delivers that exceptionally well.

We’re excited about what this collaboration can achieve together. It’s about amplifying a brand people already love and bringing it to markets where it can thrive.

Wyndham is taking on the boutique market through a partnership with Ovolo

Fun

Wyndham continues to expand its footprint in Australia and the South Pacific. Tell us about some of the recent highlights.

Australia and the South Pacific remain priority markets for us, and we’ve seen good momentum this year. Our partnership with Ovolo is one part of that story, but we’re also building depth across key destinations.

Fiji has been a standout with the launch of Wyndham Garden and Ramada Encore – both firsts for the market and strong indicators of brand confidence. These

Joon Aun OOI, Wyndham Hotels and Resorts

additions align well with the region’s growing demand for trusted midscale and upper-midscale offerings.

Our strategy across Australia and the South Pacific is consistent: lead with brands that meet local demand, support owners with scalable commercial tools, and add products that genuinely broaden guest choice.

We’re also lifting our visibility through our loyalty program. The partnership between Wyndham Rewards and Singapore Airlines’ KrisFlyer program is a good example – it connects one of the world’s strongest travel hubs to our regional network. It’s a simple, high-impact way to attract more travellers into our ecosystem.

Looking to Asia Pacific more broadly, what locations present the most opportunity for Wyndham?

Asia Pacific is incredibly diverse, so our growth strategy mirrors the region – market by market, opportunity by opportunity.

Southeast Asia continues to show strong traction. In Singapore, we opened our first Trademark Collection hotel – Hotel Traveltine Downtown – which plays directly into the rising demand for independent-style, designforward properties. We also expanded with Days Inn Singapore Novena, strengthening our presence in this strategically important gateway.

In Malaysia, we just signed the Wyndham Garden Kuantan, the 12th project with the same owner. This project demonstrates the appetite we’re seeing for solid, upper-midscale brands that offer consistency without compromising value.

Australia and New Zealand are mature, highly competitive markets. Here, success comes from brand clarity, strong commercial engines, and owner confidence. Today, we have more than 50 hotels across the two markets and 7 brands represented – from Wyndham and Ramada to Trademark and TRYP. Ramada alone has more than 20 hotels in the market, while Trademark has already reached 10.

Greater China continues to be one of our most important engines. We have just experienced the strongest first-half signing performance in the past five years, achieving a record-breaking execution number of over 75 direct franchise and management deals. We celebrated the 100th Days Inn milestone and launched Baymont by Wyndham in APAC for the first time via Kunming. The confidence from owners in this market remains incredibly strong.

Scale matters. Globally, Wyndham Hotels and Resorts has over 8,300 hotels, with our flagship Wyndham now surpassing 200 properties and Ramada exceeding 850. That creates brand strength, drives guest preference, and delivers the distribution power owners look for.

What are your expectations for the travel and hospitality landscape in 2026?

The region remains full of opportunities for Wyndham and hotel groups more broadly. Asia Pacific, particularly in Southeast Asia, Australia and the Pacific Rim, is

experiencing a development boom – as of Q3 2025, there are over 2,260 projects totalling 434,600 rooms in the pipeline, reflecting strong investor confidence and sustained demand across multiple markets.

From a demand standpoint, travel demand is recovering and maturing business and MICE travel are driving stable occupancy and healthy ADR growth, while moderate supply expansion through 2029 suggests a balanced market.

“Greater China continues to be one of our most important engines.”

Joon Aun OOI, Wyndham Hotels and Resorts

In short: the scale of pipeline activity, combined with recovering and maturing travel demand, means we’re not just building for growth – we’re building for a future where Wyndham’s brands can capture more value and deliver differentiated experiences across APAC. There’s room to lead, not just to participate.

What are your top priorities for Wyndham in 2026?

Next year is about sharpening the essentials: ensuring Wyndham continues to be a trusted, relevant, and inspiring partner for both travellers and owners across Asia-Pacific.

Our focus is threefold. First, we’re elevating how our brands show up – giving each a distinct identity that resonates, from lifestyle properties to midscale favourites and flagship Wyndham hotels. Second, we’re deepening connections – between guests and our brands, owners and our support systems, and teams across markets – by listening closely and responding to local needs. Finally, we’re leading with innovation and agility, exploring new ways to delight guests, embrace emerging trends, and strengthen relationships with owners, partners, and communities.

In 2026, it’s about moving the industry forward –delight travellers, empower owners, and, together with partners across the travel ecosystem, continue shaping and elevating hospitality – all while keeping a little fun in the mix. n

Wyndham has opened its first Trademark Collection hotel in Singapore, Hotel Traveltine Downtown

The next chapter

AFTER 25 YEARS AS RADISSON BLU PLAZA, THE HOTEL AT 27 O’CONNELL STREET SYDNEY HAS STOOD THE TEST OF TIME. GENERAL MANAGER PETER TUDEHOPE SPOKE TO RUTH HOGAN ABOUT ITS NEXT CHAPTER AS PARADOX SYDNEY.

Over the course of his 40 years in Sydney’s hotel scene, Peter Tudehope has witnessed a great evolution in the city’s accommodation landscape and the rise of a fiercely competitive marketplace.

“I opened the InterContinental Sydney – The Regent, back then – in August 1985,” Tudehope said.

“At that time, there were hardly any hotels in Sydney. There was no ANA [now ShangriLa Sydney]; Marriott was being built – it was going to open as a Ramada Renaissance.

“The Boulevard was one of the big competitors, The Wentworth was a big competitor, and the Hilton – that was it.”

For the past 20 years of his career, Tudehope has called 27 O’Connell Street, Sydney home.

“Historical buildings have always attracted me,” Tudehope said. “This building has so much history.”

As General Manager, he was welcomed thousands of guests through its doors,

mentored countless young employees, and witnessed plenty of hotels come and go.

“I’ve been very lucky; I’ve worked for an owner that has let me run this hotel as if it’s my own – you don’t find that too often,” he said.

That owner is TA Global, a Malaysia-based property developer with nine hotels around the world, including The Westin Melbourne, with more in the pipeline.

Since its opening in 2000, a month out from the Sydney Olympic Games, one brand name remained above the door, Radisson Blu Plaza Hotel – that is until July this year, when it ushered in a new era as Paradox Sydney.

“That’s one of the things I’m quite proud of,” Tudehope said. “If you look around the CBD, there are very few hotels that still operate under their original brand.”

TA Global Executive Chairman Datuk Tiah Thee Kian had a long-held dream of introducing his own hotel brand – a vision realised through the launch of Paradox Hotels and Resorts in April 2022.

His son, Tiah Joo Kim, is TA Global’s CEO and is passionate about driving the success of its hotel portfolio.

“I remember when we did the deal in 2015 to extend the management agreement for another 10 years, they indicated that would be the last, because they wanted to introduce their own brand,” Tudehope said.

“Sure enough, come July, when our contract came up, we became the fifth hotel to join the Paradox brand.

“A Paradox hotel immerses itself into the local culture, whether it be with food and beverage, artwork, music – anything that connects us to Australia.”

27 O’Connell Street Sydney became the fifth Paradox hotel globally in July this year

Peter Tudehope, Paradox Sydney

With a new brand comes challenges, but also advantages, as Tudehope explains.

“You lose some of the benefits of things like loyalty programs. Distribution has to be redefined. You can’t do the deals you could do under a major management company,” he said.

“But what we get is great agility. One of the things I’m really enjoying about the transfer is that we’re running the hotel again. The responsibility for its performance lands squarely on the people in the hotel. Over time, management has taken more and more of that responsibility to centralised setups and then passed down. Now it’s back with us. We’ve got to make all the decisions – we live and die by them.”

The long-standing leadership team – with an average tenure of 14 years – has stayed on.

“That was the right message for staff, and we’ve been able to transition fairly smoothly as a result,” Tudehope said.

With a loyalty program set to roll out in the second half of 2026, and a strong summer ahead, Tudehope is confident in the business outlook.

we’ve got some good business on the books, so we’re looking fairly positive for the summer season, which I’m pleased about.” n

“Summer

The historic hotel has been a constant feature in Sydney’s hotel scene for 25 years

Ardouration ERA OF

2026 IS SET TO BE A MEGA YEAR FOR SALTER BROTHERS HOSPITALITY AS THE ARDOUR BRAND MAKES A SPLASH AND MAJOR PROJECTS COME TO FRUITION, CEO TASH  TOBIAS TELLS RUTH HOGAN.

Two years on from its inception, Salter Brothers Hospitality (SBH) has already established itself as Australia's leading operator of luxury retreat hotels, with 19 properties currently on its books.

Born in August 2023, SBH was established by investment manager Salter Brothers – one of Australia’s largest hotel owners – to fill a gap in the market for a specialised and dedicated boutique lifestyle luxury manager.

Steered by Tash Tobias as CEO, SBH is the operator of choice for Salter Brothers’ highly regarded boutique assets including Milton Park in Bowral, New South Wales, Kingsford The Barossa in South Australia and properties under the Spicers Retreats and Bannisters brands.

“The rate of our growth has been quite phenomenal,” Tobias told HM

“Salter Brothers is renowned for unearthing opportunities – they’re never sitting still, and therefore neither are we.”

As an operator, SBH has the unique advantage of Salter Brothers’ decade of experience in market and its strong relationships with owners.

“We have a direct line to the owner,” Tobias said.

“We control our own brands and brand standards, and therefore we can be a lot more agile than those global operators. We’re still a startup in our DNA.”

But SBH’s growth ambitions extend well beyond the Salter Brothers portfolio, tapping into further opportunities in hospitality management.

“We already operate a couple of properties that Salter Brothers doesn’t own, including Spicers Hidden Vale, on behalf of the Turner family,” Tobias said.

“We’re also building our culinary collaborations with key partners like Rick Stein, extending the partnership beyond SBH properties, an example is the recent opening of Rick Stein at Coogee Beach based at the new InterContinental Sydney Coogee Beach.

“Salter Brothers will make opportunistic acquisitions where it makes sense, our growth strategy is very much around partnerships – Hotel Management Agreements (HMAs), leases and brand licensing agreements, where

Tash Tobias, Salter Brothers Hospitality

Milton Park in Bowral is currently undergoing a major refurbishment in preparation for a relaunch under Ardour Hotels and Resorts

an owner continues to manage and leverage the power of our brand.

“We get a lot of calls from owners who are keen to continue to manage their property but want to get some guidance around brand standards and distribution.”

ESTABLISHING ARDOUR

Over the last 12 months, SBH has been busy managing refurbishments and revamping food and beverage offerings at select properties in preparation for relaunch under its dedicated brand for heritage-rich retreats, Ardour Hotels and Resorts.

“Milton Park will open as Ardour Milton Park in Q1 2026, and Lilianfels won’t be too long after that,” Tobias said.

“While we’re working on the delivery of those projects, we’re also working through what the schedule looks like for 2026 and 2027.”

One of the key features of the Ardour brand will be around delivering a unique and personalised guest experience.

“Ardour is special in that the way we host people will be quite different,” Tobias said.

“We know that cookie-cutter luxury experience is very formulaic – we’ve all experienced it, and it is great and serves a purpose.

“We’re going to encourage our guests to enjoy their stays a little differently through a much more intuitive and immersive guest experience.”

SBH is currently piloting a new technology platform which will support greater personalisation of the guest experience, drilling down into the data behind each booking including at the restaurant and spa, not just accommodation.

“Our platform will give us a view of customers who are spa-only customers or restaurant-only customers, so we will know, no matter where people are, whether they like a gin and tonic or a dirty martini, or that they always have a massage on their first day,” Tobias said.

“In terms of personalisation, we will have one view of every one of our guests, no matter where across SBH they have been and whether they have been an accommodation guest or simply partaken in a

“We can be a lot more agile than the global operators. We’re still a startup in our DNA.”

Tash Tobias, Salter Brothers Hospitality

wellness experience. All our team can access the same information about that guest so we can make them feel uniquely welcome.”

While Salter Brothers is currently focused on Australia, there are no plans to limit the reach of the Ardour brand.

“From the time we started talking about Ardour publicly, we’ve talked about it as being a global brand,” Tobias said.

“We will focus on Australia in the first instance, and by the middle of 2027 we expect that we'll have six or seven hotels under the brand. And it shouldn't be too long before we find the right opportunities for that brand offshore.”

WELLNESS AND BEYOND

Among SBH’s big plans for 2026, is the launch of its own spa and wellness brand.

“Our wellness offering will be quite different,” Tobias said.

“It’s fair to say that the number one treatment in any spa across the country is a massage. And whilst we’ll certainly offer those, we've collaborated with leading global spa and wellness experts to design a new guest experience that sets the bar for wellness in the hotel environment.”

Tobias also hasn’t ruled out the possibility of developing new hotel brands to tap into different market segments in the future.

“At the moment, there’s plenty of scope for us to grow in our sector [boutique regional retreats] but we’d never say never to expanding beyond that if we see a need and a white space to do so.” n

Ardour Milton Park will feature a revamped food and beverage offering

Ardour Lilianfiels is set to launch in 2026

Form and function

HOTELS ARE INCREASINGLY ADOPTING FASHIONFORWARD INFLUENCES WHEN IT COMES TO UNIFORM DESIGN, CREATING A BALANCE BETWEEN COMFORT AND STYLE FOR THEIR TEAMS.

BY DAISY MELWANI

Doubling down on cohesion between aesthetic and comfort, hospitality uniforms are moving away from stiff, traditional black suits to a more comfortable and stylish range creating a unison between function and the guest experience.

The latest uniform trend is taking inspiration from the flexibility and comfort of athleisure wear, allowing staff to move efficiently and comfortably, in conjunction with “bespoke, fashion-informed design”, Dallen Design Creative Director, Paul Fitzpatrick said.

“Hotels are investing more than ever in the design and craft of their uniforms. They recognise the enormous influence these garments have on brand perception, guest connection, and staff confidence.”

Different hotel segments from economy to luxury adopt a unique approach to uniform design by their use of colours to textures, ensuring their brand is well captured at every stage of guest interaction.

“Uniforms have evolved from a functional necessity to a strategic design asset – one that speaks directly to the hotel’s identity,” Fitzpatrick said.

“Luxury resorts lean into relaxed, effortless elegance; urban lifestyle hotels opt for modern tailoring and bold accents; boutique properties express creativity through colour and texture.”

Growing in popularity is also a shift towards using the brand’s unique qualities to elevate uniform design, subtly influencing guests into the hotel ethos as soon as they step inside.

“Style has also evolved dramatically. The first major shift is a move towards bespoke, fashion-informed design,” Fitzpatrick said.

“We’re seeing uniforms that mirror current trends but are not too ʻfashion forwardʻ. Right now, it’s all about Cuban-collared shirts for F&B, elevated resort wear, soft tailoring, linen blends, thoughtful accessories, and custom prints that subtly echo the property’s identity.

“Guests notice these details, and it reinforces the hotel’s design language.

In terms of the environmental impact in a fast-moving high-turnover hotel, particularly of casual staff over peak periods, using ‛smarter systems’ ensures uniforms are part of a greater sustainability and recycling scheme.

“Sustainability in uniforms isn’t only about ʻgreen fabrics’– it’s about smarter systems, longer garment lifecycles, and designing

with longevity and flexibility in mind,” Fitzpatrick said.

“Many hotels are investing in higher-quality garments and while the upfront cost is slightly higher, the garments last significantly longer.”

Hotels can also consider using a “capsule collection” solution to reduce wastage. By including versatile items into their line-up, they can be arranged together to create looks across teams and reallocated easily during high turnover periods.

Furthermore, by adding RFID systems, hotels can limit the number of lost or misplaced items.

“In competitive markets, uniforms have become another way for hotels to show they’re thoughtful, contemporary, and committed to exceptional service,” Fitzpatrick said.

Soft colours and modern tailoring, are some trends from Dallen Design

SPOTLIGHT on talent

THE HOTEL INDUSTRY’S STAR PERFORMERS ACROSS AUSTRALIA, NEW ZEALAND AND THE SOUTH PACIFIC WERE RECOGNISED AT TWO STELLAR HM AWARDS CEREMONIES.

The 2025 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic, was a night to remember with 830 industry leaders gathering at The Fullerton Hotel Sydney on November 21 for a night of celebration.

A total of 48 categories were presented on the night with deserving winners from people to properties, projects and chains, before LA musician Toby Rand and his band put on a rockstar performance that kept attendees on the dancefloor all night.

Among the big wins of the evening was HM Magazine’s Australasian Hotelier of the

Year, which was awarded to Accor Pacific Chief Operating Officer, Adrian Williams. Hiton’s Alan Watts was named the AsiaPacific Hotelier of the Year, while the Global Hotelier of the Year award went to Marriott International’s Anthony Capuano.

QT Hotels and Resorts and Hilton were both winners in the Hotel Brand of the Year category, while Accor was awarded Accommodation Chain of the Year for the fourth consecutive year.

Former Accommodation Australia CEO Michael Johnson was inducted into the HM Awards Hall of Fame, while IHG’s Lachlan Walker was acknowledged with the Ashley

Spencer Service to the Industry award for his contribution to the hotel industry in Fiji.

For a second consecutive year, Capella Sydney took home the award for best Luxury Hotel and Australian Hotel of the Year, while The Eve Hotel Sydney was awarded best New Hotel and best Hotel Interior Design.

Top general managers were recognised with Hilton Fiji Beach Resort and Spa’s Carey Osborne awarded best Fiji General Manager; Girish Talreja of JW Marriott Auckland taking the win for New Zealand General Manager; and Benjamin Nesbitt of Pullman, Novotel and Ibis at Sydney Olympic Park awarded best Australian General Manager.

Commenting on Accor’s wins, Chief Operating Officer for the Pacific, Adrian Williams, said the group is honoured to receive such recognition in the HM Awards.

“We love what we do, and it’s a true reflection of the incredible talent, dedication, and passion of everyone at Accor,” he said.

“Being recognised by our industry peers is hugely rewarding, and it also highlights the privilege we have in working alongside our owners and partners, whose trust and collaboration are key to our success.

“Each year, the calibre of award nominees raises the hospitality benchmark even higher, and we congratulate our fellow industry colleagues on their achievements and service to our industry.”

SPOTLIGHT ON NEW ZEALAND AND SOUTH PACIFIC

Across the Tasman, New Zealand and the South Pacific’s leading properties and people were recognised at the HM Awards Aotearoa-Pacific gala ceremony in Auckland on October 31.

Over 200 industry executives attended the black-tie dinner to celebrate over 45 winners from across the region.

“Once again, the entries this year – from chefs to housekeepers, five-star resorts and apartment hotels – have been incredible and it has been terrific to see thousands of staff and properties highlight many achievements in another busy year,” said HM Awards Founder and Chief Judge, James Wilkinson.

“This year, 2025, marks our 23rd year of hosting the HM Awards and annually

recognising Australia, New Zealand and the South Pacific’s finest and I’m thrilled we are back in Auckland for a second time to honour Aotearoa and the Pacific’s top properties.”

The 2025 HM Awards Aotearoa Pacific gala presentation evening was headline sponsored by presentation partner Sealy New Zealand, alongside co-hosts Blue Mountains International Hotel Management School, fbm and FutureLog, Emerald Sponsors PurchasePlus, Tappoo and Wayfarer, Gold Sponsor Encore, and Bronze Sponsors JLL, Tourism Talent and Travmedia.

The event was also supported by Hotel Council Aotearoa and the Aotearoa Hotel Industry Conference and Exhibition (AHICE).

hmawards.com.au

1. Apartment Hotel

Sponsored by WINNER:

Adina Apartment Hotel Pentridge Melbourne

HIGHLY COMMENDED:

Pullman Quay Grand Sydney Harbour

Award presented by Jonathon Venables, Hostplus, and accepted by Sohail Singh, Sean Nguyen, Christian Price and Renee Atta, TFE Hotels

3. Midscale Hotel

Sponsored by WINNER: Moxy Sydney Airport

HIGHLY COMMENDED: PARKROYAL Darling Harbour, Sydney

Award presented by Mitchell Ferguson, Ozone Hospitality, and accepted by Sid Bhatia and Ari Foo, Moxy Sydney Airport

2. Economy Hotel

Sponsored by

WINNER: Hilton Garden Inn Busselton

HIGHLY COMMENDED: ibis Styles Melbourne Airport

Award presented by Mia Bronotte, BMIHMS, and accepted by Malcolm Zancanaro, Hilton Sydney

4. Upscale Hotel

Sponsored by WINNER: Hotel Indigo Melbourne on Flinders

HIGHLY COMMENDED: Little National Hotel Sydney

Award presented by Martin Baer, FBM, and accepted by April Ann Camurungan and Mitchell Morrow, Hotel Indigo Melbourne on Flinders

5. Upper-Upscale Hotel

Sponsored by

WINNER: Adelaide Marriott Hotel

HIGHLY COMMENDED: Ovolo Nishi

Award presented by Lee Kirk, Vingcard/Assa Abloy and accepted by Jason Nuell, Marriott International

6. Luxury Hotel

Sponsored by WINNER: Capella Sydney

HIGHLY COMMENDED: Crown Towers Sydney

Award presented by Benjamin Krieg, FutureLog, and accepted by Marc von Arnim, Capella Sydney

7. Lodge

Sponsored by WINNER: Sequoia Lodge

HIGHLY COMMENDED:

The Sebel Pinnacle Valley

Award presented by Mustafa Akbaba, Christopher Speck, Parth Tantry and Nicole Richards, Mount Lofty House

9. Resort

8. Business Hotel

Sponsored by WINNER: Rydges Melbourne

HIGHLY COMMENDED: The Fullerton Hotel Sydney

Award presented by Scott Wiedemann, Foxtel, and accepted by Hollie Cuthbertson and Lee Davey, Rydges Melbourne

Sponsored by WINNER:

JW Marriott Gold Coast Resort & Spa

HIGHLY COMMENDED: Crystalbrook Byron

Award presented by Alastair Stagg, IHS and accepted by Jason Nuell, Marriott International

10. Hotel Interior Design

Sponsored by WINNER:

The EVE Hotel Sydney

HIGHLY COMMENDED:

The Brighton Hotel Sydney - MGallery Collection

Award presented by Bianca McGinley, Sealy, and accepted by Ben Mellor, The Eve Hotel Sydney

11. Boutique Hotel

Sponsored by WINNER:

The Playford Hotel Adelaide - MGallery Collection

HIGHLY COMMENDED: StandardX, Melbourne

Award presented by Mitchell Ferguson, Ozone Hospitality, and accepted by Steve Finlayson, The Playford Hotel Adelaide - MGallery Collection

12. New Hotel

Sponsored by WINNER: The EVE Hotel Sydney

HIGHLY COMMENDED: The Lodge Wadjemup

Award presented by Meili Maerdan, FBM, and accepted by Ben Mellor, The Eve Hotel Sydney

13. Meetings & Conferencing Property

Sponsored by WINNER: InterContinental Sydney

HIGHLY COMMENDED: Hyatt Regency Sydney

Award presented by Katherine Pfahl, Encore, and accepted by Mark Newey, IHG Hotels & Resorts

14. Regional Property

Sponsored by WINNER: Spicers Peak Lodge

HIGHLY COMMENDED: InterContinental Sorrento Mornington Peninsula

Award presented by Dan Cockerell, BMIHMS, and accepted by Daniel Lewis, Emma Martin and Ally West, Salter Brothers Hospitality

15. Day Spa

Sponsored by WINNER: Crown Spa Sydney

HIGHLY COMMENDED: Auriga Spa, Capella Sydney

Award presented by Jenna Szymanski, Swisstrade, and accepted by Antonia Sdoucopoulos, Blair Campbell and Indi Heald, Crown Sydney

16. Hotel Bar

Sponsored by

WINNER:

Rooftop at QT, QT Melbourne

HIGHLY COMMENDED:

Cibaria's 55 North, Manly Pacific Hotel Sydney

Award presented by William De Beaurepaire, De Beaurepaire Wines, and accepted by David Sude, QT Hotels and Resorts

17. Hotel Restaurant

Sponsored by

WINNER: Lottie, The EVE Hotel Sydney

HIGHLY COMMENDED: Tilda, Sofitel Sydney Wentworth

Award presented by Gavin Hughes, Nespresso Professional, and accepted by Ben Mellor, The Eve Hotel Sydney

18. Tech Hotel

Sponsored by

WINNER:

Little National Hotel Newcastle

HIGHLY COMMENDED: Moxy Sydney Airport

Award presented by Scott Wiedemann, Foxtel, and accepted by Lars Werner, Lily Stevenson, Matthew Kent and Dijana Jonoska, Little National Hotel Newcastle

2025 HM Awards Presentation Partner Message

SEALY POSTUREPEDIC IS thrilled to support the HM Awards as a major sponsor for the 17th consecutive year. Each year, this event reminds us just how much passion, creativity and energy goes into making every guest stay something special.

This year’s nominees and winners truly showcased the best of our industry, and it was a joy to celebrate your achievements together. Every day, you’re creating

moments that keep guests coming back, from the warm welcome at check-in to that all-important night’s sleep. We’re proud to play a part in that, and it continues to inspire us to design products that help properties deliver comfort and care at every level.

A big thank you to everyone celebrated on the night, and to those who so generously supported Sala Bai Hotel School. Your

contributions helped make the evening not just memorable, but meaningful.

And to the HM Team, thank you for another fantastic event; we’re proud of our partnership and already looking forward to 2026. We’re excited for what’s ahead and look forward to continuing this journey with such a vibrant, talented, and forward-thinking community, helping you create stays guests remember for all the right reasons.

PROPERTY AWARDS – NEW ZEALAND

19. New Zealand Apartment Hotel

Sponsored by WINNER:

Pullman Auckland Hotel & Apartments

HIGHLY COMMENDED: Swiss-Belsuites Victoria Park, Auckland

Award presented by Nick Thomson, JLL, and accepted by Sam Sherer, Pullman Auckland

21. New Zealand

Meetings and Conferencing Property

Sponsored by WINNER: Hilton Queenstown Resort & Spa

HIGHLY COMMENDED: Rendezvous Heritage Hotel Queenstown

20. New Zealand Regional Property

Sponsored by

WINNER: Ratanui Lodge, Pohara

HIGHLY COMMENDED: Novotel New Plymouth Taranaki

Award accepted by James Niu and Akshay Bangari, Capstone Hotel Management

Award presented by Tim Keeling, Encore, and accepted by Jason Cleasby, Janine Al-Rawi and Claire Colehouse, Hilton

22. New Zealand

Boutique Hotel

Sponsored by WINNER: QT Queenstown

HIGHLY COMMENDED:

The Mayfair, Christchurch

Award presented by James Wilkinson, HM Magazine, and accepted by Kim Haynes, Michael Stamboulidis and Emilia Blaszkiewicz, QT Hotels and Resorts

24. New Zealand

Upscale Hotel

Sponsored by WINNER:

DoubleTree by Hilton Auckland Karaka

HIGHLY COMMENDED:

The Mayfair, Christchurch

Award accepted by Jinu Abraham, Karishma Nandan, Irene Edwards and Jason Cleasby, DoubleTree by Hilton Auckland Karaka

23. New Zealand Midscale Hotel

Sponsored by

WINNER: Crowne Plaza Queenstown

HIGHLY COMMENDED: Novotel Christchurch Airport

Award presented by Glenn Wahlstrom, Sealy, and accepted by Katie Robertson and Stewart Manson, Crowne Plaza Queenstown

25. New Zealand

Luxury Hotel

Sponsored by WINNER: JW Marriott Auckland

HIGHLY COMMENDED:

Sofitel Queenstown Hotel & Spa

Award presented by Glenn Wahlstrom, Sealy, and accepted by Girish Talreja, JW Marriott Auckland

26. New Zealand Lodge

Sponsored by WINNER: Rosewood Cape Kidnappers

HIGHLY COMMENDED: Delamore Lodge

Award presented by Nick Thomson, JLL

2025 HM Awards Co-Host Message

AT BLUE MOUNTAINS International Hotel Management School (BMIHMS), we are proud to once again co-host the HM Awards for Excellence. As we move to 2026 and implement our BMIHMS strategic update that ensures the next chapter of the hotel school, our renewed focus is on industry partnership, innovation, and preparing the next generation of hotel leaders. Through course

redesign, practical immersion, and co-created experiences with leading hotel brands, we are elevating hotel management education to new heights. As always, we celebrate the success of our alumni and colleagues shaping the industry’s future. Congratulations to this year’s winners and nominees – we look forward to continuing our shared journey of excellence.

27. New Zealand Hotel Bar

Sponsored by WINNER: Rooftop at QT Auckland

HIGHLY COMMENDED: Our Land Bar, Cordis Auckland

Award accepted by Sasha Bardwell, QT Hotels & Resorts and Michael Stamboulidis, QT Auckland

PROPERTY AWARDS – SOUTH PACIFIC 29.

Sponsored by WINNER: Royal Davui Island Resort

HIGHLY COMMENDED: Yasawa Island Resort & Spa

Award presented by James Wilkinson, HM Magazine

28. New Zealand Hotel Restaurant

Sponsored by WINNER: Onemata Restaurant, Park Hyatt Auckland

HIGHLY COMMENDED: Bistro Saine, Hotel Indigo Auckland

Award accepted by Brett Sweetman and Brent Marti, Park Hyatt Auckland

Fijian Boutique Resort

30. Fijian Upscale Resort

Sponsored by WINNER: Crowne Plaza Fiji Nadi Bay Resort & Spa

HIGHLY COMMENDED: Sheraton Fiji Golf & Beach Resort

Award accepted by Ryan South, InterContinental Auckland

32. South Pacific Property

Sponsored by WINNER: Pacific Resort Aitutaki

HIGHLY COMMENDED:

InterContinental Bora Bora Resort Thalasso & Spa

Award presented by Nick Thomson, JLL, and accepted by James Wilkinson, HM Magazine

31. Fijian Luxury Resort

Sponsored by WINNER: Sofitel Fiji Resort & Spa

HIGHLY COMMENDED: InterContinental Fiji Golf Resort & Spa

Award accepted by Eshni Chetty, Sofitel Fiji Resort & Spa

GENERAL AWARDS – AUSTRALIA, AOTEAROA AND SOUTH PACIFIC

Sponsored by

WINNERS:

AU: Coolcations, Salter Brothers Hospitality

NZ: Hotel Indigo Auckland

HIGHLY COMMENDED:

AU: The Rebirth of a Sydney Icon, Sofitel Sydney Wentworth NZ: SkyCity Auckland

Above: Award presented by Kate Tonniges, Sealy, and accepted by Daniel Lewis, Ally West and Emma Martin, Salter Brothers Hospitality

Right: Award accepted by Matt Simister and Alice Scott, Hotel Indigo Auckland and Danelle Ayers, Moda

34. Innovative Collaboration

Sponsored by WINNERS:

AU: Tier 3 Accessible Accommodation, Quest Burwood East x The Accessible Group NZ: DoubleTree by Hilton Wellington

HIGHLY COMMENDED:

AU: Marriott Bonvoy x Australian Open NZ: QT Queenstown

Above: Award presented by Malcolm Jull, PurchasePlus, and accepted by Kris Marinakis, Quest Burwood East Right: Award presented by Nathan Broadhead, PurchasePlus, and accepted by Leon Martel, Hilton Lake Taupo and Claire Colehouse, Hilton Auckland

35. Environmental Program

Sponsored by

WINNERS:

AU: Corporate Sustainability, Pan Pacific Hotels Group

NZ: Cordis Auckland

SP: Castaway Island Fiji Resort

HIGHLY COMMENDED:

AU: No Room for Waste, Accor Pacific

NZ: InterContinental Auckland

SP: Sofitel Fiji Resort & Spa

Award presented by Glenn Wahlstrom, Sealy, and accepted by Craig Bonnor and Carol Mendes, Cordis Auckland

Award accepted by Jeroen Meijer, Pan Pacific Hotels Group

Award accepted by Darshita Naidu, Outrigger Fiji Beach Resort

36. Human Resources Initiative

Sponsored by

WINNERS:

AU: College Olympics, Adelaide Marriott

NZ: Pacific Sofitel Legend, Sofitel, MGallery, Emblems

SP: FNPF-owned IHG Hotels Fiji

HIGHLY COMMENDED:

AU: Langham Hospitality Group, Pacific NZ: JW Marriott Auckland

SP: Crowne Plaza Fiji Nadi Bay Resort & Spa

Award presented by Kelly Dodd, Tourism Talent, and accepted by Reto Borer, Sofitel Auckland Viaduct Harbour

Award accepted by Deb McDiarmid, Marriott International

Award presented by Kelly Dodd, Tourism Talent, and accepted by Stewart Manson, IHG Hotels & Resorts

2025 HM Awards Co-Host Message

FBM IS HONOURED to once again have co-hosted the 2025 HM Awards, celebrating the remarkable talent, dedication, and innovation that continue to elevate the hospitality industry. We extend our heartfelt congratulations to this year’s winners, highly commended recipients, finalists, and nominees.

As leaders in outsourced housekeeping, we recognise the essential impact that behind-the-scenes excellence has on creating unforgettable guest experiences.

And at FBM, we believe that hard work deserves to be seen,

celebrated, and rewarded. We believe it is essential to recognise the exceptional efforts of all teams and take pride in elevating people and supporting their journey as they grow into future leaders of the industry.

To all the venues, professionals, and innovators celebrated in 2025 congratulations on your tremendous achievements, and thank you for continually raising the standard of excellence within our industry.

Here’s to another year of extraordinary accomplishments in the hospitality community we are so proud to support.

PEOPLE AWARDS – AUSTRALIA, NEW ZEALAND AND SOUTH PACIFIC

37. Concierge

Sponsored by WINNERS:

AU: Jonathan Fambart, Capella Sydney

NZ: Luciano Borneana, InterContinental Auckland

SP: Sikeli Nailesu, InterContinental Fiji Golf Resort & Spa

HIGHLY COMMENDED:

AU: Jacob Halliday, The Langham Gold Coast

SP: Joeli Varo, Sheraton Fiji Golf & Beach Resort

Award accepted by Luciano Borneana, InterContinental Auckland

Award accepted by Matt Simister, Hotel Indigo Auckland

Award presented by Andrew MacDonald, FBM, and accepted by Jonathan Fambart, Capella Sydney

WINNERS:

AU: Tiffany Jones, Crystalbrook Byron

NZ: James Laird, QT Auckland

SP: Sayed Alam, Marriott International Fiji

38. Hotel Chef

Sponsored by

HIGHLY COMMENDED:

AU: Chainarong Tuangsit, The Ritz-Carlton, Perth

NZ: Chris Scott, Sherwood Queenstown

SP: Ryan Nathanael, Crowne Plaza Fiji Nadi Bay Resort & Spa

Award accepted by Sasha Bardwell, Michael Stamboulidis and Toni York, QT Auckland

Award accepted by Tiffany Jones, Crystalbrook Byron

Award accepted by Girish Talreja, JW Marriott Auckland

39. Food and Beverage Associate

Sponsored by

WINNERS:

AU: Bayley McGuire, Pullman Sydney Penrith

NZ: Varun Sharma, Novotel Christchurch Airport

SP: Sera Wati, InterContinental Fiji Golf Resort & Spa

HIGHLY COMMENDED:

AU: Eloise Kerr, The Westin Melbourne

NZ: Lance Ourednik, Grand Millennium Auckland

SP: Kesaia Dirateri, DoubleTree Resort by Hilton Fiji - Sonaisali Island

Award accepted by Varun Sharma, Novotel Christchurch Airport

Award accepted by Matt Simister, Hotel Indigo Auckland

Award presented by Benjamin Krieg, FutureLog, and accepted by Bayley McGuire, Pullman Sydney Penrith

40. Human Resources Associate

Sponsored by

WINNERS:

AU: Stephanie Lopesi, Salter Brothers Hospitality Real Estate Joint Venture & Accor

NZ: Kathy Le, Hilton Auckland

SP: Sotia Tikoimatuku, FNPF-owned IHG Fiji Hotels

HIGHLY COMMENDED:

AU: Jane Law, InterContinental Sydney

NZ: Karishma Priti Nandan, DoubleTree by Hilton Auckland Karaka SP: Eshni Chetty, Sofitel Fiji Beach Resort & Spa

Award accepted by Kathy Le, and Claire Colehouse, Hilton Auckland

Award accepted by Stewart Manson, IHG Hotels & Resorts

Award presented by Kimberley Roberts, BMIHMS and accepted by Stephanie Lopesi, Salter Brothers Hospitality Real Estate Joint Venture & Accor

41. Sales Associate

Sponsored by

WINNERS:

AU: Akshay Singh, IHG Hotels & Resorts

NZ: Daisuke Endo, JW Marriott Auckland

SP: Javed Rahim, Hilton Fiji Beach Resort & Spa

HIGHLY COMMENDED:

AU: Nakita Fernandes, Club Wyndham South Pacific

NZ: Stephanie Tan, The Mayfair Christchurch

SP: Darshita Naidu, OUTRIGGER Fiji Beach Resort

Award accepted by Karishma Nandan and Irene Edwards, DoubleTree by Hilton Auckland Karaka

Award accepted by Daisuke Endo, JW Marriott Auckland

Award presented by Doddy Christianto, BMIHMS, and accepted by Lisa Rangitutia, IHG Hotels & Resorts

42. Marketing & Communications Associate

Sponsored by

WINNERS:

AU: Jodi Clark and Rebecca Astier, TFE Hotels & Glasshouse Communications

NZ: Ginni Post and Danelle Ayers, GP Communications & Moda

SP: Sarah Chung, Hilton Fiji Beach Resort & Spa

HIGHLY COMMENDED:

AU: Florence Rocca, Capella Sydney

NZ: Ali Smith, Scenic Hotel Group

NZ: Olivia Brown, JW Marriott Auckland

Award accepted by Ginni Post, GP Communications and Danelle Ayers, Moda Award accepted by Irene Edwards, DoubleTree by Hilton Auckland Karaka

Award accepted by Emma Soutter, TFE Hotels, and Ben Mellor, The Eve Hotel Sydney

43. Front Office Associate

Sponsored by WINNERS:

AU: Saroj Poudel, The Brighton Hotel Sydney - MGallery Collection

NZ: Prachie Jan Amelda Gloriani, Te Arikinui Pullman Auckland Airport

SP: Vikrant Avinit Gounder, Fiji Marriott Resort Momi Bay

HIGHLY COMMENDED:

AU: Madison Stancic, QT Sydney

NZ: Jomon George, Hilton Lake Taupo

SP: Nainase Buna, InterContinental Fiji Golf Resort & Spa

Award accepted by Prachie Jan Amelda Gloriani, Te Arikinui Pullman Auckland Airport

Award accepted by Girish Talreja, JW Marriott Auckland

Award presented by Scott Richards, BMIHMS, and accepted by Saroj Poudel, The Brighton Hotel Sydney - MGallery Collection

2025 HM Awards Co-Host Message

FUTURELOG IS PROUD to continue its role as a sponsor and partner of the HM Awards, an event that stands as the benchmark for excellence across the hospitality industry in Australia and the Pacific. This partnership reflects our deep commitment to supporting the outstanding people, teams and brands that shape our region’s hotel landscape. The HM Awards celebrate innovation, leadership and service at the highest level, recognising the individuals and

organisations who consistently deliver exceptional guest experiences. We offer our warmest congratulations not only to all those nominated and all those who took home awards, but to the entire hospitality industry, whose dedication, resilience and passion make this sector truly special. FutureLog is honoured to stand alongside so many remarkable achievers and to support an industry that continues to set new standards of excellence and inspires us all.

44. Finance Associate

Sponsored by WINNERS:

AU: Leanne Charles, Travel + Leisure Co.

NZ: Ollie Clark, SkyCity Auckland

SP: Vuniivi Nadumu, DoubleTree Resort by Hilton Fiji - Sonaisali Island

HIGHLY COMMENDED:

AU: Monica Chu, Accor Apartments & Realty

SP: Manisha Lata, Grand Pacific Hotel Suva

Award accepted by Ollie Clark, SkyCity Auckland

Award accepted by Jason Cleasby, DoubleTree by Hilton Auckland Karaka

Award presented by Michael McDonald, Hostplus, and accepted by Peter Dias, Travel + Leisure Co.

45. Revenue Management Associate

Sponsored by WINNERS:

AU: Suzette Gunn, La Vie Hotels & Resorts

NZ: Minghao (Dean) Duan, JW Marriott Auckland

SP: Kirshan Singh, Sofitel Fiji Beach Resort & Spa

HIGHLY COMMENDED:

AU: Christopher Rajaratnam, Pan Pacific Perth

NZ: Laurel Liddle, SkyCity Auckland

NZ: Alvin Cai, Sofitel Auckland Viaduct Harbour

Award accepted by Girish Talreja, JW Marriott Auckland

Award accepted by Eshni Chetty, Sofitel Fiji Beach Resort & Spa

Award presented by Benjamin Krieg, FutureLog, and accepted by Suzette Gunn, La Vie Hotels & Resorts

46. Housekeeper

Sponsored by WINNERS:

AU: Vilma Aguilar Comodas, Aiden Darling Harbour

NZ: Jennifer Seyb, Scenic Hotel Southern Cross

SP: Nevote Laudola, Crowne Plaza Fiji Nadi Bay Resort & Spa

HIGHLY COMMENDED:

AU: Alison Tonks, Quest Newcastle West

NZ: Arti Naidu, Cordis Auckland

SP: Susana Raika, OUTRIGGER Fiji Beach Resort

Award accepted by Jennifer Seyb and Richard de Graaf, Scenic Hotel Southern Cross

Award accepted by Ryan South, InterContinental Auckland

Award presented by Oman Magar, FBM, and accepted by Vilma Aguilar Comodas, Aiden Darling Harbour

47. Hotel Engineer

Sponsored by WINNERS:

AU: Keoni Toseki-Solomona, Sofitel Sydney Wentworth

NZ: Rebecca Dawson, Sofitel Auckland Viaduct Harbour

SP: Paula Moceiwai, Castaway Island Fiji Resort

HIGHLY COMMENDED:

AU: Shirley Loo, W Sydney

NZ: Paul Bristow, Rydges Latimer Christchurch

SP: Vijay Prasad, Fiji Marriott Resort Momi Bay

Award accepted by Rebecca Dawson, Sofitel Auckland Viaduct Harbour

Award accepted by Darshita Naidu, Outrigger Fiji Beach Resort

Award presented by Scott Wiedemann, Foxtel, and accepted by Lauren Job, Sofitel Sydney Wentworth

48. Rising Star

Sponsored by

WINNERS:

AU: Georgia Hayman, Mount Lofty House

AU: Bailey Wootton, Pullman Sydney Penrith

AU: Gwyneth Santiago, The Westin Melbourne

NZ: Bikesh Sherchan, JW Marriott Auckland

NZ: Karishma Singh, Movenpick Hotel Auckland

SP: Saimoni Raiwako, Marriott International Fiji

HIGHLY COMMENDED:

NZ: Emilia Blaszkiewicz, QT Queenstown

SP: Sereima Tinainaituku, Castaway Island Fiji Resort

Award presented by Jonathon Venables, Hostplus, and accepted by Deb McDiarmid, Marriott International

Award accepted by Bailey Wootton, Pullman Sydney Penrith, and Kimberley Roberts, BMIHMS

Award accepted by Bikesh Sherchan, JW Marriott Auckland

Award accepted by Karishma Singh, Movenpick Hotel Auckland

Award accepted by Girish Talreja, JW Marriott Auckland

2025 HM Awards Co-Host Message

HOSTPLUS IS A very proud partner of the HM Awards and would like to congratulate all the 2025 winners and finalists.

The HM Awards provide an opportunity to reflect and celebrate the success of industry over the past 12 months.

The Awards also enable us to recognise the talent and diversity of the people, teams and organisations who make up the hospitality and accommodation sector across Australia.

We look forward to continuing to show our support for the important work you do in 2026.

On behalf of Hostplus, congratulations to all the 2025 HM Award recipients.

49. Fijian General Manager

Sponsored by WINNER:

Carey Osborne, Hilton Fiji Beach Resort & Spa

HIGHLY COMMENDED:

Kaydee Ravasua, Yasawa Island Resort & Spa

Award presented by Kaushal Tappoo, Tappoo, and accepted by Malcolm Zancanaro, Hilton Sydney

50. New Zealand General Manager

Sponsored by WINNER:

Girish Talreja, JW Marriott Auckland

HIGHLY COMMENDED:

Ryan South, InterContinental Auckland

Award presented by Meili Maerdan, fbm, and accepted by Jason Nuell, Marriott International

51. Australian General Manager

Sponsored by WINNER: Benjamin Nesbitt, Pullman, Novotel & ibis at Sydney Olympic Park

HIGHLY COMMENDED: Joanna Carruthers, Rydges Sydney Airport

Award presented by Lara Dredge, Hostplus, and accepted by Benjamin Nesbitt, Pullman, Novotel & ibis at Sydney Olympic Park

52. Service to the Community

Sponsored by WINNER: Hilton Sydney

HIGHLY COMMENDED: Langham Hospitality Group

Award presented by Daniel Amos, Sealy, and accepted by Malcolm Zancanaro, Hilton Sydney

Sponsored by

Award presented by James Wilkinson, HM Magazine, and accepted by Gareth Long, IHG Hotels & Resorts

54. Hall of Fame

Sponsored by

Award presented by James Wilkinson, HM Magazine

INDUCTEE: Michael Johnson

WINNER: Carey Osborne, Hilton Fiji Beach Resort & Spa

55. Hotel Brand of the Year

Sponsored by

WINNERS:

HIGHLY COMMENDED:

Hilton QT Hotels and Resorts

Pullman Hotels & Resorts

Award accepted by Malcolm Zancanaro, Hilton Sydney and Hilton associates

Award accepted by David Sude and fellow QT Hotels & Resorts associates

56. Accommodation Chain of the Year

Sponsored by

WINNER: Accor HIGHLY COMMENDED: IHG Hotels and Resorts

Award accepted by Adrian Williams and Accor Pacific associates

57. Fijian Hotel of the Year

Sponsored by WINNER: OUTRIGGER Fiji Beach Resort

HIGHLY COMMENDED: InterContinental Fiji Golf Resort and Spa

Award presented by Kaushal Tappoo, Tappoo, and accepted by Darren Shaw, Outrigger Fiji Beach Resort

58. New Zealand Hotel of the Year

Sponsored by WINNER: Park Hyatt Auckland

HIGHLY COMMENDED: InterContinental Auckland

Award presented by Benjamin Krieg, FutureLog, and accepted by Jane Lyons, Hyatt Regency Sydney

59. Australian Hotel of the Year

Sponsored by

WINNERS: Capella Sydney Crown Sydney

HIGHLY COMMENDED:

The Calile Hotel, Brisbane

Award accepted by Marc von Arnim and Capella Sydney associates

Award accepted by Blair Campbell and Crown Sydney associates

60. HM Magazine

Hotelier of the Year

Sponsored by WINNER: Adrian Williams, Accor

HIGHLY COMMENDED: Matthew Tripolone, IHG Hotels and Resorts

Award presented by Tara Ducrou, HM Magazine and Daniel Amos, Sealy, and accepted by Adrian Williams, Accor

61.

Magazine Asia-Pacific Hotelier of the Year

Sponsored by

WINNER: Alan Watts, Hilton

HIGHLY COMMENDED: Rajeev Menon, Marriott International

Award presented by Ruth Hogan, HM Magazine and Paul McDonough, Sealy, and accepted by Malcolm Zancanaro, Hilton Sydney

62. HM Magazine Global Hotelier of the Year

Sponsored by

HIGHLY COMMENDED:

WINNER: Anthony Capuano, Marriott International

Sébastien Bazin, Accor

Award presented by James Wilkinson, HM Magazine and Mila Todorovic, Sealy, and accepted by Jason Nuell, Marriott International

A RESTART WITHReLove

A HOTEL REFURBISHMENT CAN MEAN A FRESH START FOR SOME OF THE MOST VULNERABLE MEMBERS OF THE COMMUNITY, WRITES RUTH HOGAN.

In a competitive market, with guests increasingly seeking design-led experiences, a hotel’s refurbishment cycle is continually contracting.

Whether it’s a soft refresh, major renovation or a complete redesign and repositioning, these property upgrades come at a high cost and high waste.

Since discovering ReLove – a not-for-profit organisation dedicated to helping people in need rebuild their lives and homes – many hotels are exploring a new way to divert furniture and whitegoods from landfill, while giving back to the community.

Established in 2021 by architect Ren Fernando and former investment banker Ben Stammer, ReLove partners with hotels to rescue high-quality furniture and whitegoods from landfill during refurbishments, redirecting it to families impacted by domestic violence, people experiencing homelessness, and individuals seeking asylum.

Numerous Sydney hotels are already working with the charity including Hyatt Regency Sydney, The Fullerton Hotel Sydney, Parkroyal Parramatta, Adina Darling Harbour and a number of Salter Brothers and Toga properties.

DIGNITY AND CHOICE

At its headquarters in Sydney’s Alexandria, ReLove’s clients are welcomed, without judgement, for “shopping appointments” in a calm, colourful and comforting environment where they are empowered to make decisions about what their new home will look like.

“We’re not social workers. We’re sticking to our part of the puzzle, which is providing furniture and homewares chosen with dignity and delivered fast,” Stammer told HM

Each week, ReLove supports an average of 20-25 families, which equates to about 60-75 people.

“About 75% of our clients are women who’ve been through domestic violence and or homelessness. And about 40% of our clients are First Nations people. That’s not a target or goal – that's the need in our community.

“We see some large family units. Children are often the forgotten victims of violence and homelessness.

“More and more, we’re supporting youth at risk, the youth who’ve been experiencing homelessness. And women over the age of 55 are a growing cohort.”

ReLove relies on a community of volunteers to support its mission

Stammer referenced one woman who became single after a domestic violence relationship. While she didn’t have much in her superannuation, she was supporting herself until she became injured and could no longer work. Over a 10-year period she fell into cycles of homelessness. When housing for her came up, ReLove fully furnished her house.

“On average, it takes someone who has experienced domestic violence seven times to leave a perpetrator,” Stammer said.

“Securing housing can be a challenge, and if a person is waiting for assistance, potentially

sleeping on the floor with no furniture. That might be another driver sending someone back into a violent situation, especially when kids are involved.”

ReLove’s warehouse is designed like an Ikea store, with distinct sections for sofas, dining sets, kitchen appliances and utensils, home decor and artwork – the list goes on.

“We're often supporting people at a time of great disempowerment. Some of the people that we support can't quite believe that they have the choice.”

HOTELS DOING GOOD

Following his retirement as CEO of Accommodation Australia last year, Michael Johnson began dedicating his time, expertise and industry connections to the team at ReLove to help drive hotel partnerships.

As the charity’s hotel ambassador, Johnson makes connections with hotels and conducts onsite audits to evaluate furniture’s suitability for ReLove.

Johnson and the ReLove team have witnessed hotels and suppliers go above and beyond to support ReLove by taking care of logistics and delivery of goods to its warehouse.

“With Adina Town Hall last year, Toga Group built in costs to help fund 47 furniture trucks to deliver to ReLove. We took that volume over three days, and all of that furniture has gone to new homes,” Stammer said.

At a recent audit of beds at Hyatt Regency Sydney, Johnson was blown away by the support shown by the team.

“They had about 120 beds, and they said, ‘we'll bring them to the ballroom for you, you audit them, and then we'll take them to the loading dock’,” Johnson explained.

“That is a really good example of a hotel providing those logistics, and then Sealy got on board to assist with delivery.”

As Sealy dropped off the new beds, they took care of delivery of the select products to ReLove and delivered the remainder for recycling.

Stammer says it’s crucial to get ReLove involved early in the process to aid with this planning and avoid quality goods going to waste.

“Landfill is about $550 a tonne,” he said. “And we see this all the time with hotels and with office de-fits: the demolition trucks turn up, they drag all the stuff out as quickly and as efficiently as possible, and it just goes straight to landfill without another thought.

“We’re trying to step in the middle of all of that and provide beautiful stuff that has another 10, 20, 30 years of life.”

While ReLove also works with retail and office partners, hotels can offer a wide variety of items suitable for a household – from fridges, kettle and microwaves to televisions, furniture and décor items.

Bed sheets are an item currently in high demand.

“We need sheets at volume to keep up with demand,” Stammer said. “We'd love to connect with some of the suppliers into the hotel industry who are laundering and providing really good sheets.”

“We need sheets at volume to keep up with demand.”

Ben Stammer, ReLove

ONGOING SUPPORT

On a daily basis, ReLove’s team of five fulltime staff and 10-20 community volunteers are busy co-ordinating shopping appointments, delivering and setting up furniture to people’s homes, receiving deliveries and restocking the warehouse.

“We have about 400 people who are regular community volunteers at ReLove, and they coordinate the shopping appointments,” Stammer explained.

While ReLove recently received a one-off grant from the New South Wales government to scale its support of Homes NSW New South Wales, it doesn’t receive any ongoing government funding, instead relying on philanthropy like the Judith Nelson Foundation, the Snow Foundation, Community Capital. And the support of some corporates.

In a further bid to fund its mission, ReLove recently launched its own social enterprise, ReStory where members of the public can purchase sought-after vintage and designer items.

“Hotels have a lot of unique and great quality furniture in communal spaces and guest rooms that we can sell to help fund the work that we do.

“If we can sell something at ReStory for $500, that furnishes a full home as part of ReLove.”

NATIONAL IMPACT

While ReLove currently has just only one premises in Sydney, it is interested in working with hotels all around the country.

“If we can find a transport partner to help us get it to Sydney, it’s cheaper than going into landfill,” Stammer said.

“There are empty trucks running between the capital cities all the time, it just takes a bit of time and flexibility.”

Stammer also hasn’t ruled out the possibility of opening ReLove locations in other states.

“As demand continues to rise, our model is ready to scale. We aim to expand ReLove across other states and regional NSW to meet this need and support more Australians rebuilding their lives.” n

The ReLove Store is designed to give dignity and choice to those in difficult times

Former hotelier Michael Johnson (far left) with ReLove Co-Founders, Ren Fernando and Ben Stammer

Ennismore lifestyle brand 25hours made its Australian debut in October

Living LARGE

LUXURY AND LIFESTYLE CONTINUE TO DEFY EXPECTATIONS WITH DEMAND SHOWING NO SIGN OF ABATING.

ACCOR

Brett Forer, Vice President Development, Pacific

Accor is a world leader in luxury hospitality. Driven by our esteemed luxury brands as well as lifestyle with Ennismore, the fastest-growing lifestyle hospitality company, Accor has curated a remarkable global network of iconic, stylish and memorable properties.

The Pacific region has long been a strategic focus for Ennismore’s growth, and its entry into the region aligns with the unique attractiveness of the market. In recent years, there has been a rising demand for lifestyle brands, where locals and international guests are looking for authentic, creative and immersive experiences.

In 2025, Ennismore introduced three highly anticipated hotels in Australia – 25hours Hotel The Olympia in Sydney, Mondrian Gold Coast Hotel and Residences at Burleigh Heads, and Hyde Melbourne Place – all making their Australian brand debuts. Hyde Perth is due to open in 2026.

Ennismore also recently announced the signing of The Hoxton in Melbourne’s historic Cremorne suburb, which is a melting pot for creativity and innovation and a natural fit for the brand. The Hoxton, Melbourne is set to open in 2027.

Off the back of these new and upcoming openings, we are seeing considerable interest from developers and hotel owners exploring new projects or looking to reposition existing assets.

In the luxury space, Sofitel continues to advance its global evolution, supported by a major renovation program with 33% of the network committed to refurbishment by 2027 and 29 new openings planned by 2030. In the Pacific, Sofitel Queenstown Hotel and Spa is nearing completion of its room refurbishment, strengthening its position as a leading alpine retreat. Sofitel Noosa Pacific Resort will also relaunch this December as Elysium Noosa Resort – MGallery Collection, introducing a new chapter of coastal luxury.

MGallery Collection’s global growth remains strong, with 49 properties in the pipeline and 11% of the network undergoing refurbishment by 2027. In Australia, The Brighton Hotel Sydney – MGallery Collection has just reopened following a major transformation, with four new restaurant concepts still to come. Momentum continues across the region, with additional Pacific projects soon to be announced.

Emblems, Accor’s newest luxury brand, has launched with its flagship property in the United Kingdom and six further openings confirmed through 2027. With a long-term ambition for 60 properties worldwide by 2032, the brand is generating strong interest and exciting potential for future expansion into the Pacific.

Across our luxury and lifestyle portfolio, we are actively exploring numerous opportunities to expand these unique offerings across the Pacific. As we continue our growth, we remain dedicated to delivering exceptional experiences that resonate with today’s discerning travellers.

EVT

Norman Arundel, Director of Hotels and Resorts

Luxury and lifestyle hotels are often lumped together, but let’s set the record straight – they’re distinct concepts that deserve their own spotlight.

In today’s hotel landscape, brands like QT Hotels and Resorts lead the way in luxury lifestyle, captivating guests with immersive design and curated experiences. Meanwhile, LyLo and Atura are redefining what lifestyle experiences mean in the economy and mid-market sectors, delivering standout stays that prove exceptional experiences aren’t limited to the top end.

We’re witnessing a shift in guest behaviour with travellers prioritising memorable experiences over luxury goods, a trend highlighted in a recent article in The Economist, which notes the rise

EVT is capturing the premium end of the market through its QT brand

of “luxury travel” over “luxury retail”. Our customer insights echo this trend, nudging hotels – luxury, lifestyle, and everything in between – to create authentic, story-driven offerings. These range from innovative dining concepts to bold local partnerships and approachable service at every price point. At EVT, we’re committed to staying at the forefront of these trends. We have exciting new openings across the spectrum, including QT Parramatta, Atura Oran Park and Independent Collection’s Florin Hotel Sydney. We’re also in the early stages of planning a flagship LyLo hotel for the Gold Coast and expanding the brand to Fremantle.

For hotel investors, it’s all about maximising returns. Sometimes, a QT hotel is the game-changer, delivering premium value; other times, LyLo leads as the most profitable option. Every site and ownership model is unique. That’s where EVT’s diverse brands and flexible operating models shine. Whether it’s luxury, lifestyle, or classic comfort, EVT delivers agile solutions that boost owner value and create unforgettable guest experiences.

HILTON

Tushar Raniga, Regional Director, Development, Australasia

Hilton’s luxury and lifestyle business in Asia Pacific is accelerating. With more than 160 hotels currently operating in the region, we are on track to surpass 250 in the coming years. This growth underscores Hilton’s position as the fastest-growing hospitality company in APAC, with nearly one in every four rooms under construction in the region flying the Hilton flag. Luxury remains a core focus. In 2025, we announced landmark signings including NoMad Singapore, opening in early 2027, and Waldorf Astoria properties in Sydney, Jaipur, Bali, and New Delhi between 2027 and 2029. These deals reflect strong owner confidence and our commitment to delivering iconic, experience-led destinations. International demand, especially from Asia, continues to rise, with travellers increasingly opting for longer stays and higher spending. They are seeking authentic, curated experiences, which create lasting memories. Lifestyle brands can excel by delivering intentional design, immersive food and beverage concepts, and wellness-led experiences.

Owners are prioritising meaningful upgrades that go beyond aesthetics, focusing on technology such as our Digital Key and Travel with Purpose initiatives, which not only enhance the guest experience, but also protect asset value.

We are also seeing culture become an even more critical driver of performance. A strong service culture sits at the heart of delivering luxury and lifestyle experiences that resonate with today’s travellers. This has only grown in importance, and Hilton’s recent recognition as the World’s #1 Best Workplace reinforces the strength of our culture and the role it plays in attracting, developing and retaining the talent needed to deliver exceptional guest experiences.

Challenges remain. Cities with rising premium inventory face stronger competition, while skilled labour shortages and high construction costs require owners to be strategic and focus on highimpact refurbishments.

The luxury and lifestyle market in APAC is evolving rapidly. By combining global brand strength with a focus on guest experience, Hilton is shaping a future where modern luxury is not just about hotels but about creating long-term value for guests and owners alike. Our aim is to be the world’s best place to stay, delivering unforgettable experiences wherever we operate.

HYATT

Stephen Ho, President – Greater China and Growth, Asia Pacific

At Hyatt we are seeing thriving demand for luxury and lifestyle hotels, with a pipeline of close to 90 such properties expected to open over the next five years across the region. Driving this is a significant shift in traveler expectations as they seek authentic experiences and meaningful indulgence.

We are addressing these changing needs through the evolution of both our Luxury and Lifestyle portfolios. For example, we debuted Park Hyatt Kuala Lumpur earlier this year atop the iconic Merdeka 118, the tallest skyscraper in Asia Pacific. Similarly, Park Hyatt Tokyo will reopen in December, inviting a new generation to discover the iconic property immortalized on film in Lost in Translation.

Waldorf Astoria properties are set to open in Bali, Sydney, Jaipur and New Delhi in the coming years

In our Lifestyle portfolio, we recently introduced Thompson Shanghai Expo, debuting the brand in the region. Originating in New York’s Soho district as a cultural home base for people plugged into the city, the brand’s identity is brought to life through curated programming developed with the local creative community.

We see similar momentum in Australia, where hotel occupancy is expected to rise in 2026. Next year we plan to bring the Andaz brand to Australia for the first time with Andaz Gold Coast. Designed for those with a global sensibility, Andaz hotels are grounded in their local surroundings, with the new hotel’s design inspired by the transformation of sunlight unfolding each day on the Gold Coast. The brand continues to gain strong momentum among developers, with upcoming openings in Bangkok and Shanghai. Plans have also been announced for Andaz Hong Kong Central and Andaz Hiroshima, both set to open in 2027, along with future locations in Nagoya and Taipei.

While these brands resonate with travelers looking for full-service offerings, it is important not to overlook how this trend can engage high-end guests across segments. For example, the recently opened Caption by Hyatt Central Sydney incorporates hyper-local offerings, including a partnership with acclaimed Sydney artist Chris Yee. Hyatt House South Melbourne, meanwhile, offers pet-friendly, residentialstyle living for short-term or long-term stays.

As part of our Essentials portfolio, these hotels blend lifestyle elements with a clear sense of place while providing a more accessible entry point for guests. This targeted and intentional growth across new markets, combined with our industry-leading World of Hyatt loyalty program, adds value for owners by expanding our loyal member case and encouraging people to further explore our brand portfolios.

IHG HOTELS & RESORTS

Cameron Burke, Director of Development – Australasia & Pacific

In 2025, IHG Hotels and Resorts solidified its position as a market-leader in Australia’s luxury and lifestyle landscape with a raft of major

announcements encompassing landmark new build projects, flagship conversions and the return of a global icon. This momentum reflects the strength of IHG’s global Luxury and Lifestyle portfolio, which includes 550 open hotels across more than 70 countries.

In April, we announced the signing of InterContinental Barossa Valley, which will be the first globally-branded luxury resort in Australia’s most famous wine region. We then unveiled the strategic repositioning of Salter Brothers’ Crowne Plaza estate – with Coogee, Melbourne and Canberra all to be transformed under our InterContinental brand. The jewel in the crown being InterContinental Melbourne The Rialto’s transformation to Regent Melbourne – marking the return of the world’s first upper-luxury hotel brand to Australia after a 20-year absence.

We were then incredibly proud to announce that our region’s two largest conversion opportunities had been secured for IHG – welcoming both InterContinental Brisbane and the Mayfair Hotel in Adelaide to our estate in 2025, the latter of which will be rebranded to our ardentlyfollowed Kimpton brand in 2026.

These milestones not only underscore Australia’s growing appetite for hotels with story, soul and status – but critically, IHG’s momentum in the luxury and lifestyle segment. As global travel patterns shift toward experiential luxury and lifestyle-led discovery, IHG’s suite of respected and renowned brands ensure we’re best placed to capture latent demand in this lucrative segment.

This positioning has become incredibly important for IHG, as across the market we’re seeing a clear evolution in both traveller and owner expectations. Leisure and business travellers are seeking more than just indulgence, and owners are requiring rate premiums to justify elevated development costs.

Across Australasia and Pacific, this momentum mirrors a strong regional footprint, with 80 open hotels across nine brands and a further 26 in the pipeline, reinforcing sustained demand for high quality brands that deliver performance and differentiation.

With IHG’s luxury and lifestyle brands perfectly positioned at this cross-section, we’re looking forward to more exciting announcements to follow in 2026.

Hyatt is set to bring the Andaz brand to Gold Coast next year

TFE HOTELS

John Sutcliffe, Director of Development

Today’s travellers increasingly seek hotel experiences that are immersive, distinctive, and deeply connected to their destination – an evolution in guest expectations that continues to fuel the success of luxury and lifestyle hotels. Modern guests want more than just a comfortable room; they want to feel part of the neighbourhood they are visiting. They look for food, beverage, retail, arts, sports, and cultural experiences that allow them to engage authentically with the local community. As a result, travellers are willing to pay premium rates for stays that deliver this sense of place, making such projects commercially viable even amid rising construction and operating costs.

Developers and owners recognise that high-end design and elevated service standards – that are a prerequisite of our Collection By TFE Hotels portfolio – can coexist with strong financial returns. This dynamic has kept TFE Hotels’ luxury white-label Collection properties in high demand, particularly for mixed-use or high-end precinct developments where a hotel can serve at the heart. TFE’s Collection hotels continue to build momentum by offering exceptional accommodation paired with curated culinary, retail, and events – an approach that resonates strongly with both guests and owners.

Following the outstanding success of The Eve Hotel in Sydney, the next property to join the Collection will be the Hannah St Hotel on Melbourne’s Southbank, opening December 8. Situated within the landmark Queensbridge Building – a major mixed-use development featuring residential, hospitality, and event spaces – Hannah St Hotel is integral to a broader vision to revitalise the precinct and create vibrant connections between hospitality, culture, and urban life. True to the ethos of the Collection by TFE Hotels, Hannah St Hotel will be unmistakably individual, with bold design and intuitive service tailored to reflect its unique location while maintaining the brand’s hallmark standards.

HOTELS & RESORTS

Matt Holmes, Vice President of Development, South East

Asia and Pacific Rim

The luxury and lifestyle segment continues to evolve rapidly across Asia Pacific, shaped by shifting traveller expectations, new generational influences, and an increasingly competitive development landscape. At Wyndham, this is an important area of focus, particularly as more owners look for brands that balance global recognition with operational flexibility and strong commercial performance.

Our partnership with Ovolo Hotels this year is a great example of where the segment is heading. Ovolo brings a creative, lifestyle-led approach that resonates with today’s modern traveller. Under the collaboration, four Ovolo properties in Australia have already opened – showing what’s possible when a distinctive lifestyle brand pairs with Wyndham’s scale and distribution.

Wyndham Grand also reflects this momentum. With more than 60 hotels across Asia Pacific, it delivers elevated design and service while keeping the local authenticity guests increasingly seek. It continues to perform well for owners wanting to compete in the upper-upscale space without overcomplicating operations.

Owner interest in this segment is driven by two clear trends. First, markets across Southeast Asia and Pacific Rim are seeing strong demand from high-spending travellers from India, China, and around the region. Second, owners want brands that help their properties stand out while driving real commercial results. Wyndham’s owner-first philosophy and strengthened direct distribution channels make this category especially appealing for conversions and new builds.

Of course, the opportunities come with challenges: rising development costs, tight labour markets, and intense competition for prime sites. This environment pushes all of us – brands and owners – to stay agile, thoughtful, and focused on long-term sustainability as we shape the next chapter of luxury and lifestyle hospitality in the region. n

WYNDHAM

Hannah St Hotel opens in December as part of the Collection by TFE Hotels portfolio

THANKS TO OUR 2025 SPONSORS AND PARTNERS

Hawaiian

PERFORMANCE

THE 2025 ALOHA HOTEL INDUSTRY CONFERENCE AND EXHIBITION (AHICE) TOOK CENTRE STAGE IN HONOLULU ON NOVEMBER 7, WITH THE EVENT AT PRINCE WAIKIKI ATTRACTING OVER 50 SPEAKERS FROM ACROSS THE GLOBE.

The third Aloha Hotel Industry Conference and Exhibition to be held in the Hawaiian Islands attracted an audience of over 150 leading executives and a comprehensive look at hotel operations, development, investment and technology in the State.

Attendees at AHICE Aloha – which was sponsored by over 20 leading hotel and tourism businesses headlined by Foundation Partner Outrigger and Principal Partner Accor enjoyed a day of engaging keynote talks, evocative panel sessions and enlightening discussions that provided an in-depth look at Hawaii’s hotel and tourism sectors.

The event – which attracted speakers from across the Hawaiian Islands, Tokyo, Los Angeles and Sydney – was kicked-off by the enigmatic Luana Maitland, Outrigger’s Area Director of Cultural Experience, who gave a wonderful, authentic and heartfelt Hawaiian welcome.

Hawaiʻi Visitors and Convention Bureau (HVCB) President and CEO, Aaron J. Salā, then took to the stage to talk about tourism across the Hawaiian Islands and plans to elevate the marketing for the destination.

He said the ongoing success of the Cirque du Soleil show ‘Auana, for which he was the Cultural Creative Producer, was continuing to be a big win for the State, particularly in showcasing Hawaiian culture to visitors.

Leading Hoteliers Daniel Barnard (Ala Moana Hotel by Mantra), Jim Braman (The Cliffs at Princeville) and Jerry Gibson (Hawaii Hospitality Group) then provided an industry outlook for 2026 on a session moderated by Sassato Principal Dan Wacksman.

Colliers International Associate Vice President – Hawaii, Michael Perkins, then provided a fantastic insight into the real estate market across the state, highlighting key new developments and recent sales that have attracted major attention.

There was an engaging discussion on the Hawai’i Islands Investment & Development Outlook panel – featuring Mark Bratton (Colliers), Bob Walsh (Wyndham), F. Kevin Aucello (Powell and Aucello), Juliette Imhof (Ace Hotel Group) and Kenneth Kan (Outrigger) – which looked some recent announcements by Wyndham, where

Over 150 hotel industry executives were in attendance

AHICE Aloha returned in November for its third year

Ace would like to open hotels and general expectations for the Hawaiian Islands.

Outrigger Hospitality Group President and CEO, Jeff Wagoner, then took to the stage for a one-on-one and he spoke about the company’s upgrading of hotels across Hawaii and what’s next – a major upgrade of the Outrigger Waikiki Beach Resort, the hotel that started the business, which will be “absolutely phenomenal”, according to the popular hotelier.

He said work would begin soon on the project, which would firmly elevate the hotel located on the “50-yard line” of Kalakaua Avenue in Waikiki.

Sassato’s Wacksman was then joined on stage by Talk Agency Founder, Cooper Jitts, with the two providing a fantastic update on the state of play for hotel technology and it proved to be one of the most popular sessions of the day.

Ohana Beverage Co Sommelier, Thomas Smith, then looked at food and beverage trends for 2026, which continues to be centred around local produce, bespoke cocktails and highquality service.

Seibu Prince Hotels and Resorts’ Regional President of the Americas, Victor Osumi, was the next of the Q&As and the former US Air Force fighter pilot who grew up in Hawaii spoke about the company’s growth ambitions across the state.

Osumi also provided an update on the upgrade of the Mauna Kea Beach Hotel, which he said was firmly elevating the resort in a competitive part of the Big Island.

The lead singer of Ashenmoon, RadioXX and Juke Kartel, Toby Rand, who flew from Los Angeles for AHICE, and local Hawaiian musician, Alx Kawakami, then spoke about the importance of live music in hotels and the important part that plays for artists across the state.

Up next, HVS Senior Vice President, Hawaii and Northern California Region Leader, John Berean, provided an insightful update on performance expectations for the Hawaiian Islands, which showed lots of positivity across the State.

Castle Resorts and Hotels President and CEO, Matt Bailey, then offered an enlightening insight into his company’s recent Big Island signing with Wyndham and why he chose the popular chain, alongside many issues facing the industry on Maui and O’ahu, growth ambitions and more.

The final session of the day looked at tourism expectations for the Hawaiian Islands, with Angela Murphy (Outrigger), Cooper Jitts (Talk Agency), Soo Kim (Holokai Catamaran) and Tyron Hensel (Cirque du Soleil 'Auana) discussing how they see the market at present, which was firmly positive.

AHICE Aloha then wrapped up with a networking event sponsored by Prince Resorts Hawaii and Ohana Beverage Co,

which featured high-quality wines, delicious canapes and a brilliant acoustic performance by Toby Rand, his wife Kia Warren and local Hawaiian artists.

Major sponsors and affiliates of the event included Foundation Partner Outrigger; Principal Partner Accor; Affiliate Partners IHG Hotel Owners Association, Hawaii Hotel Alliance, Hawaiʻi Visitors and Convention Bureau and the University of Hawaii at Manoa; Emerald Sponsors Hilton and Wyndham; Gold Sponsors Colliers, Hawaii Hotel Hui, IHG Hotels and Resorts, JLL, KHON2, Luxury Escapes, Marriott, Ohana Beverage Co and Purchase Plus; and Silver Sponsors Holokai Catamaran, HVS, Powell and Aucello, Talk Agency, The Orchard Lei Company, THSA Hotel Advisors and Travel + Leisure.

Feedback from the event has been fantastic to date and the event will return on Wednesday November 11, 2026, in Honolulu, with a host venue to be revealed soon. n

The event attracted speakers from across the Hawaiian Islands, Tokyo, Los Angeles and Sydney

Delegates enjoyed live music during the evening networking session

ON THE

M ove

YOUR ROUNDUP OF THE LATEST KEY APPOINTMENTS ACROSS THE HOTEL INDUSTRY.

TFE HOTELS

STUTI KUMAR HAS joined TFE Hotels’ New Zealand Country Office as the new Director of People and Capability for New Zealand. Kumar brings a decade of experience in New Zealand’s human resources sector, most recently serving as the General Manager of People and Culture at Ezi Car Rental in Auckland where she played a pivotal role in enhancing leadership capabilities, coaching and development to drive organisational growth and performance.

ACCOR

AS A HOSPITALITY leader with more than two decades of global experience, Accor’s Ben Creek, has stepped into a new role within the group, taking the reins as Vice President Food and Beverage for Asia and Pacific Regions.

“There has never been a more exciting time for hotel restaurants, bars and events and I’m honoured to be leading the team to elevate our hospitality experience for our guests and owners,” Creek said.

The move follows the recently launched Table For hospitality group, led by Creek, which joins industry heavyweights across culinary, operations, design and guest experience, with support from external hospitality leaders, into a new dedicated F&B group.

PAN PACIFIC HOTELS GROUP SEASONED COMMERCIAL STRATEGIST, Celine Du has been appointed by Pan Pacific Hotels Group (PPHG) as Chief Commercial and Marketing Officer.

The move comes at a transformative time for the Singaporean group, following a recent rebranding of its three core brands, Pan Pacific, Parkroyal Collection and Parkroyal.

With over three decades of experience in senior roles across luxury hotel brands, Du will lead PPHG’s commercial strategy and performance across both corporate and property levels to maximise revenue generation and growth, alongside overseeing global brand positioning and customer engagement strategies.

SOFITEL SYDNEY WENTWORTH

MARK BURNS HAS been appointed to the role of General Manager at Sofitel Sydney Wentworth bringing 30 years of international hospitality leadership and expertise in operational excellence, brand positioning, and cultural engagement.

Having previously led several high-profile hotel transformations, Burns brings expertise in heritage preservation, people-focused leadership and guest experience to the hotel following its $70 million revamp.

“Mark’s extensive leadership experience, coupled with his passion for hospitality, makes him the ideal steward for this next chapter,” said Sofitel Legend, Sofitel, MGallery and Emblems Vice President Operations, Pacific, David Fraser.

Burns will oversee the hotel’s continued repositioning, including the evolution of its luxury programs, guest experience and partnerships as the Hotel of the Arts.

Ben Creek

Stuti Kumar

Celine Du

Mark Burns

WEDNESDAY 6 – THURSDAY 7 MAY 2026 ADELAIDE OVAL, SOUTH AUSTRALIA

Limited early bird tickets on sale now until 28 February 2026 The hotel event where deals get done