epay world autumn 2018

AUTUMN 2018

ON DEMAND The state of our TV viewing habits

ALSO INSIDE: Alternative Payments It pays to offer more payment options

Easter gift card guide What to sell this Easter

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HOW THE RETAILER LOADS A CASH TOP UP CARD 1 Customer presents card or mobile app.

2 Swipe the card or scan the barcode using your epay terminal. Follow the prompts on your epay terminal.

Repeat for multiple loads.

3 Retailer collects payment using cash or card.

4 Wagering account is immediately credited for instant access to funds.

5 Customer is provided with activation confirmation receipt.

Sportsbet Cash issued by EML Payment Solutions Ltd ABN 30 131 436 532 AFSL 404131. Consider if the card is right for you. Read the PDS at www.sportsbetcash.com.au

For more info or to get Cash Top Up activated in your store contact epay on

1300 301 408

AUTUMN 2018

www.epayworldwide.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayworldwide.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome I

t’s a great pleasure to bring you our first issue for the year and to wish everyone a very happy start to 2018. I trust you all managed to get some time off over Summer and celebrated what I hope was a period of excellent retail success.

In the Autumn 2018 edition of epayWorld magazine we focus on the benefits of alternative payments and how accepting them in your store can lead to increased sales.

We speak with several leading retailers – including WHSmith and Priceline Pharmacy – about how they capitalised on the Chinese New Year sales period by accepting Alipay payments in their stores.

By specifically targeting Chinese buyers with discounts and offers on the Alipay mobile app they attracted all-new customers and are now one step ahead of their competitors with many more key Chinese shopping dates on the horizon.

Our retailer profile this issue – Raju Panthi from Priceline Pharmacy Town Hall – told us this about the benefits of partnering with epay for Alipay and WeChat Pay: “These new forms of payment are what some of our customers are increasingly using and we can see growth in this area in years to come. In order to capitalise on this we engaged epay for a solution and working with them is a delight. They made the whole process easy to understand, gave us some ideas and marketing support and implemented it all in quick time.”

“These new forms of payment are what some of our customers are increasingly using and we can see growth in this area in years to come.”

To find out more about epay’s alternative payment options, or to start accepting Alipay and WeChat Pay payments in your store, talk to one of our customer service representatives today.

Our cover feature on page 8 focuses on the rise and rise of subscription video on demand (SVOD) services in Australia. The statistics show that the likes of Netflix and Stan are now more popular than traditional Pay TV operators like Foxtel with 32 percent of all Australians SVOD customers in 2017.

So let your customers know you have our Netflix, Stan and iTunes gift cards available as all age-sectors of the community have caught the binge TV bug and anyone coming into your store could represent a sale.

Easter arrives early this year so make sure you read our Easter gift card guide on page 22 and discover which epay products to promote ahead of the long public holiday.

Our new TicketMaster and RedBalloon gift cards will be the ideal way to experience a memorable Easter event while our holiday and flight products – from Luxury Escapes, Virgin, and Jetstar – will be just the ticket for a getaway.

And to help our retailers boost the awareness of our product range, we have released all-new POS collateral that we highlight on page 28. Take a look at all that we have on offer and fill out the order form on page 29 so you can have our latest POS material on display in your store.

Kind regards, Matt Blayney Country Manager

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CONTENTS

6

FEATURES 8

ON DEMAND The rise of subscription video on demand

18

PAY DAY It pays to offer alternative payment options in your store

22

EASTER GIFT GUIDE See what will be the top products to promote this Easter

REGULARS

18

6

THE TECH SPACE The latest gadgets and devices on the market

12

CONFERENCE SPOTLIGHT epay recently attended a number of key conferences

15

WHAT’S HOT The top epay products popular with consumers right now

24

RETAILER PROFILE Raju Panthi Priceline Pharmacy Town Hall

34

34

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GAME REVIEWS The new Xbox and PlayStation titles out now

Prepaid Ultimate Plus

15GB on $ 10 SIM Standard 500MB + bonus data with 7 day expiry

+ Data Rollover

up to 10GB when you recharge before expiry

Activate by 28/03/18

Call 1300 30 79 79 to order your Prepaid SIMs. All for use in Australia. Fair Go Policy applies.

Bonus Offer: Bonus data may take up to 72 hours to be applied and will expire at the same time as the standard inclusion, unless data rollover applies. Subsequent $10 recharges will give 500MB data. Excludes SIM swaps. Not to be used with any other offer. Limit once per customer. Compatibility: If you bring your own device, make sure it’s not locked to other networks and is compatible with the Optus network. To learn more, visit optus.com.au/compatibility

TECHNOLOGY SPOTLIGHT

THE TECH SPACE Check out these great gift ideas consumers can purchase with the epay products available in your store.

iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on these amazing audio products.

Available in amounts of: $20/$30/$50/$100

Beats EP On-Ear Headphones Deliver masterfully tuned sound the way it was meant to be heard. Powered by fine-tuned acoustics for incredible clarity, breadth and balance, they are the ideal introduction to Beats for any music lover. beatsbydre.com

Marley Chant Bluetooth Speaker This Bluetooth speaker offers bold sound and design for every setting.

Featuring a fabric and bamboo exterior, it delivers deep, rich sound and heavy bass response to keep your soundtrack going strong. thehouseofmarley.com

Xbox One Wireless Controller Sea of Thieves Weigh anchor and get ready to fight, sail and loot in style with this new controller to accompany the Sea of Thieves game. It’s even adorned with laser-etched barnacles, a golden trigger and a skull that glows. xbox.com

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XBOX GIFT CARDS Spend hours playing on your Xbox One with this new controller after your pick up a gift card in store.

Available in amounts of: $15, $25, $50 and $100

TECHNOLOGY SPOTLIGHT

Anki Cozmo Collector's Edition Thanks to AI, Cozmo can express hundreds of emotions – from curious to clever, persistent to playful and he has personality plus. He knows your name, face, and quirks and best of all he continues to evolve the more you hang out. anki.com

AVAILABLE AT JB Hi-Fi Get the Anki Cozmo Collector's Edition with the JB Hi-Fi Gift Card or thousands of other gifts in store or online.

Available in amounts of: $50/$100

HP Envy 2-in-1 Laptop Sleek and adaptable, the HP Envy 2-in-1 Laptop can handle various productivity and entertainment tasks with ease, whether in laptop mode or using its touchscreen in tablet mode. hp.com

MICROSOFT OFFICE Make the HP Envy 2-in-1 Laptop even better with the Office 365 Home software download available through epay electronics retailers.

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INDUSTRY PROFILE – VIDEO ON DEMAND

The State of Subscription video on demand (SVOD) has changed Australia’s TV and movie viewing habits forever.

The act of consuming content on-demand, as well as live-streaming, across multiple devices has now become the new-norm for Australians – so much so that subscriptions to the likes of Netflix and Stan are outpacing the traditional Pay TV operators.

PAID SERVICES – USED OR STILL USING 69%

Netflix

30%

Stan

23%

Foxtel Go

WHO IS KING?

Netflix is the most used paid streaming service in Australia with almost 70 percent of video on demand consumers having used it or are still using it.

Foxtel Now

14%

Google Play

14%

Fetch TV Amazon

11% 5%

*Figures do not include free trials

SVOD

75%

Sign up to specific providers due to their content

71%

The biggest gripe with SVOD is buffering

WHO IS STREAMING?

Paid video on demand services have universal age appeal but millennials are definitely the big users of this industry.

80%

More than 8 in 10 millennials use SVOD and that number is rising

32%

Of all Australians were SVOD customers in 2017

73%

WOMEN More Australian women than men (65%) use or have used Netflix

40%

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31%

Of all Australians were Pay TV customers in 2017

A NETFLIX CASE STUDY OF USERS

65+ YEAR-OLDS The number of elderly Australians using Netflix is steadily rising 8

PAY

96%

MILLENNIALS Almost all Australian millennials have used or are using Netflix

80%

UNDER 18S Australian kids and teenagers have taken to Netflix in a big way

INDUSTRY PROFILE – VIDEO ON DEMAND

Video on Demand WHO ARE THE PLAYERS?

There are now a wide range of SVOD providers in Australia. We list them and their respective benefits and costs:

From $9.99 a month

From $10 a month

From $10 a month

Stranger Things, Jessica Jones, The Crown and more

Sherlock, Breaking Bad, The Hunger Games and more

Game of Thrones, live sport, Hannibal and more

Can be viewed in SD or HD

Can be viewed in SD or HD

Can be viewed in SD or HD

View on up to 4 devices at any one time

View on up to 3 devices at any one time

View on up to 5 devices at any one time

Movies from 99c, TV shows from 99c Homeland, Grey’s Anatomy and more

American Gods, Transparent, Mozart in the Jungle and more

Movies from $5.99, TV shows from $2.99 The Walking Dead, The Big Bang Theory, Suits and more

Can be viewed in SD or HD

Can be viewed in SD or HD

Can be viewed in SD or HD

Can be viewed in SD or HD

View on up to 3 devices at any one time

View on up to 3 devices at any one time

View on up to 3 devices at any one time

View on up to 3 devices at any one time

From $3 a month

Pay TV Pay TV Pay TV Pay TV Pay TV P

TV

From $11.99 a month Escape the Night, Squad Wars, Kedi and more

TO BINGE AND TO CATCH-UP

WHY WE STREAM?

A disillusionment with traditional Pay TV providers, new video on demand services coming into the market, actual content and the prevalence of binge and catch-up viewing are the big drivers of why people stream.

TO WATCH LIVE SPORT

TO WATCH MOVIES

TO WATCH ON-RELEASE DATE EXPRESS FROM THE US

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INDUSTRY PROFILE – VIDEO ON DEMAND

HOW WE STREAM? 39% Laptop/Desktop 34% Apple iPad 30% Apple iPhone 28% Smart TV

WHERE WE STREAM?

86%

57%

watched SVOD in the living room

14%

on public transport

watched SVOD in the bedroom

13% in the office

Australians watched 17.5 hours of content per week last year

12% in the kitchen

9%

in the bathroom

WHAT TO WATCH IN 2018?

The top SVOD TV shows and movies for the year ahead:

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Jessica Jones

Cargo

A Series of Unfortunate Events (Season 2)

Romper Stomper

Billions (Season 3)

Moonlight

Homeland (Season 7)

McMafia

Blue Planet II

YOUR TV SHOWS & MOVIES. YOUR WAY.

STEP ONE Take the Netflix Gift Card to the counter and choose one of the following denominations: $20, $30, or $50

STEP TWO Go to www.netflix.com.au to redeem

STEP THREE Enter the PIN on your receipt - done!

TO ORDER YOUR NETFLIX GIFT CARDS Call epay Customer Service 1300 301 408 or email epayausupport@epayworldwide.com.au

CONFERENCE SPOTLIGHT

UCB NATIONAL CONFERENCE

The United Convenience Buyers National Conference and Trade Show was held late last year at the Royal Pines Resort on the Gold Coast where over 450 industry members were in attendance. UCB CEO Darren Park and other industry leaders spoke at a Business Sessions symposium on the latest trends in the P&C Industry and how businesses can maximise in-store opportunities. The highlight of the Conference was the Gala Awards Dinner where the theme was Halloween. epay was again nominated in the Communications category but unfortunately was pipped to the award by Telstra.

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CONFERENCE SPOTLIGHT

WOMEN IN PAYMENTS SYMPOSIUM

Late last year epay attended the Sydney Women in Payments Symposium at the Sofitel Wentworth Hotel.

The Symposium featured inspiring keynote presentations from leading experts including Women in Payments CEO and founder Kristy Duncan. There were also executive panel discussions and breakout sessions that provided powerful and relevant career development content in the fields of consumer payments, commercial payments and leadership.

Images supplied by Women in Payments Š Zak Kaczmarek ep ay AU T UMN 2018

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PRODUCT SPOTLIGHT

WHAT’S

HOT

These are the big ticket items with consumers right now.

Uber Make sure your store is up to play with the food and transport revolution by offering Uber gift cards to your customers. Available in denominations of $25, $50 and $100, the Uber gift card is filled with possibilities – whether for a night out with friends, a safe ride to the airport or the latest creation from a local restaurant.

Adobe Acrobat Pro DC Just one of many amazing products from the Adobe Acrobat stable, the Pro DC is a must-have for your store. With a one-year subscription, it delivers the latest Acrobat software plus Adobe Document Cloud services which enables users to work with PDF documents at their desks and on the go.

iTunes If ever there was a product to consistently have displayed at your point of sale, then gift cards from iTunes are the one. They are always on our hot product list as they make the perfect, hassle free gift for people of all ages while they are also a great way for individuals to access the amazing content on the iTunes store.

Luxury Escapes Give the gift of travel from one of Australia’s favourite online holiday destinations. Luxury Escapes gift cards are available in $50, $100, $250, $500 and $1000 denominations, are valid for three years and can be redeemed on any one of the amazing holidays on offer. ep ay AU T UMN 2018

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Switch to Austr winning mobile network ‘Best in Test’ P3 Connect Mobile Benchmark, 2017

Pick up a Prepaid SIM today

ralia’s

ALIPAY SPOTLIGHT

ALIPAY PAYS OFF

The Chinese New Year celebrations may have ended for another year but the benefits continue for Australian retailers. We speak with four businesses who are benefitting from the Chinese tourist spend by accepting Alipay payments in their stores.

WHSmith’s Head of Retail Operations Glen McCormack interviewed by Alipay and introducing WHSmith to a Chinese audience WHSmith has been accepting Alipay payments for over six months WHSmith placed gifts for Chinese customers in red envelopes during the Chinese New Year McCormack lent his hand to making Chinese New Year decorations to place in store

Chinese New Year scrolls – which wish shoppers a happy New Year – are a great idea to place at the front of your store

WHSmith For more than six months WHSmith stores have been accepting Alipay and the benefits have been immediate.

Their Head of Retail Operations Glen McCormack said the stationery chain has all of its deals advertised on the Alipay app in the coupon page. “The key benefit we’ve seen is increased foot traffic and in brand exposure,” he said. In the lead up to the Chinese New Year celebrations, WHSmith decorated all of their stores in Chinese New Year decorations, displayed all of their Alipay deals on the app in Chinese New Year style while they offered lots of deals aimed specifically at Chinese visitors.

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Pretty Ballerinas advertise on the Alipay app for Pretty Ballerinas discounts off certain shoes Much loved by celebrities throughout the world, Pretty Ballerinas offer a range of beautifully made shoes and now accept Alipay payments in store.

During the Chinese New Year celebrations and throughout the year they advertise on the Alipay app discounts on different shoes – specifically targeted at their Chinese customers. “We are very pleased to offer Alipay payments to our customers, especially our Chinese visitors,” Chief Operating Officer Nina-Gai Till said.

“With Alipay, our Chinese visitors receive a seamless payment system, allowing them the comfort of familiarity and ease of use.” It’s no surprise that Pretty Ballerinas would recommend Alipay to other retailers: “We would highly recommend the Alipay platform to all retailers who work with Chinese visitors – it is a courtesy to be able to offer ease of payment and to make our guests feel at home. From a retailer point of view, working with Alipay is simple and effective as a tool to connect with an important customer base.”

“With Alipay, our Chinese visitors receive a seamless payment system, allowing them the comfort of familiarity and ease of use,” Pretty Ballerinas Chief Operating Officer Nina-Gai Till.

Pretty Ballerinas always try to have Mandarin speaking staff available to help their customers

ALIPAY SPOTLIGHT L'Occitane En Provence The world renowned beauty product retailer says accepting Alipay payments in store enables them to reach out and engage with the Chinese market. “We tailor offers just for the Alipay community,” L’Occitane’s Retail Marketing Manager Julie Chan said. “During the Chinese New Year period we offered a lucky envelope to each Alipay user with gift cards starting from $10 up to $150. This was a nice way to connect with the Alipay community.”

“Most Chinese customers are using mobile apps to pay so not accepting this method of payment would be a missed sales opportunity,” L’Occitane’s Retail Marketing Manager Julie Chan.

Ladurée The French luxury bakery and sweets maker is one of the world's best-known sellers of the doubledecker macaron – 15000 of which are sold worldwide every day. They are now also known for accepting Alipay payments in store.

“During the Chinese New Year we hosted a special high tea with a complimentary gift with purchase (Michael Kors perfume and gift boxed gold leaf macaron) valued at $26 for Alipay users. We also did a complimentary tea tasting stand to showcase our tea range to Chinese customers,” Ladurée Sales and Marketing Manager Kylie Ritter said.

Ladurée is one of the world's bestknown sellers of the double-decker macaron

L’Occitane tailors offers specifically for the Alipay community to attract more sales

Ladurée promoted Chinese New Year offers on the Alipay app – including this gift package with a high tea

Available now through epay To sign up or for more information: P. 1300 301 408 E. signup@epayworldwide.com.au

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Alipay, available now through epay What is Alipay?

Benefits for epay retailers

Alipay is China’s leading third-party online payment solution, providing an easy, safe and secure way for millions of individuals and businesses to make and receive payments.

New alternative payment services coming with continual new launches.

Instant authorisation and confirmation through your epay terminal.

Our easy to use terminal also allows you to sell

450

#1

million registered Chinese users

China’s No.1 mobile payment market

epay’s prepaid products and services including:

Telco, Software, Music and Gaming, Online Cash, Transport and Tolling, Gift and more!

Why choose Alipay?

Benefits to offer Alipay in store

With 1.2 million Chinese visitors to Australia every year, rising to $14 billion annual spend by 2020, accepting Alipay as a new payment method can help you grow your foot traffic and sales.

• Access to an enormous base of loyal Alipay users

$8.9b

22%

$8k

$8.9 billion is the Chinese annual spend in AUS

Annual increase in Chinese tourists every year

average spend per person

• Build your own decal and display coupons to attract users • All settlement in AUD direct to your bank account from epay

Ongoing support

170k 170,000 Chinese students live here

• Location based services allow you to market to customers and bring them into your store

• Face to face retailer training and hardware installation is available Direct flights to Australia daily

Influx during Chinese New Year

• Ongoing service and support 24/7, 365 days a year

NO SCANNER

Customer clicks Alipay APP

Customer clicks ‘SCAN’ icon

Customer scans QR code print out from epay terminal to finalise transaction

SCANNER

In-store experience

Customer clicks Alipay APP

Customer clicks ‘PAY’ icon

Retailer scans QR code to finalise transaction

Free POS Materials • Counter Stand • Window Sticker • Till Topper For more info or to order FREE POS contact epay: 1300 301 408 or support@epayworldwide.com.au

TO SIGN UP NOW: Call 1300 301 408, fax 02) 8117 9869, email signup@epayworldwide.com.au Business name: Business address: Business type: CELLULAR / PETROLEUM / NEWSAGENT / SUPERMARKET / GROCERY / CONVENIENCE / ELECTRICAL / RETAIL / OTHER Operating as: INDEPENDENT STORE / FRANCHISEE / INDEPENDENT CHAIN / CORPORATE CHAIN No. of stores:

Estimated monthly prepaid sales (AUD):

Member of a buying group: YES / NO Contact name: Email:

If yes, group name: Phone:

Fax:

GIFT CARD SPOTLIGHT

EASTER GIFT GUIDE Seal plays the ICC Sydney Theatre on Good Friday

The Broncos and Titans face off at Suncorp Stadium on Easter Sunday

EXPERIENCE IT A RedBalloon gift card is the perfect gift for hard to buy for people this Easter as it can be used to purchase any of the 2000 or more experiences available online. Give the gift of experience this Easter with RedBalloon that will enable the recipient to things like a sporting experience like race car driving, or a facial and massage and even a magic show.

Roar 'n' Snore Sleepover at Melbourne Zoo – an experience for two

JUST THE TICKET Whether you need tickets to a concert, sporting event, comedy night or to the theatre, a gift card from TicketMaster will be the ultimate gift this Easter. With a long, four-day weekend plus an always jam-packed Easter entertainment calendar there will be no shortage of things individuals or families can do with one.

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A twilight experience doing the Adelaide Oval Roof Climb

GIFT CARD SPOTLIGHT

TIME FOR DIY The great Australian Easter tradition is to use the long weekend productively to get all those little jobs done around the house or car. Therefore our gift cards from Mitre 10 and Supercheap Auto will be perfect this Easter. Why not slip one to dad alongside his Easter egg and make sure he does all those jobs he’s been promising to do all summer.

HOP TO THE SHOPS A huge number of people would rather spend their holidays shopping than doing anything else this Easter so make sure you have our retail gift cards on show in your store. And with Mother’s Day and other key shopping periods on the horizon our retail gift cards will continue to make the ideal gift throughout the year.

GO ON HOLIDAY Take advantage of the last major public holiday period for some time and make extra sales of our travel gift cards. People will be taking holidays en masse this Easter so our Luxury Escapes, Jetstar and Virgin gift cards will be just the ticket to take people away to the destinations of their dreams.

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RETAILER PROFILE

SPOT LIGHT...

Raju Panthi Priceline Pharmacy Town Hall

Tell us about your business We established in 2015 with one goal in mind – to provide the best health and beauty experience for customers in the heart of Sydney. Being a Priceline branded pharmacy, we offer an extensive range of products across health and beauty that includes prescription and over-thecounter medicine, vitamins, skincare, haircare, cosmetics and fragrances. Our mission is to make our customers happy and we strive to deliver great personalised advice, low prices and efficient service.

What are the benefits of partnering with epay for Alipay and Wechat Pay? These new forms of payment are what some of our customers are increasingly using and we can see growth in this area in years to come. In order to capitalise on this we engaged epay for a solution and working with them is a delight.

They made the whole process easy to understand, gave us some ideas and marketing support and implemented it all in quick time.

What are the benefits of accepting Alipay/Wechat payments in your store?

We have already seen an increase in sales using AliPay and Wechat Pay and our

customers seem happy that we offer the service. We think it gives us a competitive edge over other stores and it also reduces cash handling and errors. I think it was a good move for us and I’m looking forward to see how it will impact our sales over the next few months.

How do you advertise the new payment methods to capture people's attention?

We have placed epay point of sale material throughout the store to let customers know we accept these payment types. This is important as it draws customers in and reminds them to utilise the new payment options available.

What did you do for Chinese New Year and what will you do this year to capture more Chinese spend?

We had a number of sales events during the New Year period and that certainly helped bring customers to the store.

Additionally, we utilised the Alipay app to advertise in-store discounts and bonus offers and this translated into increased sales and foot traffic. It is such an important shopping season for Sydney and we were glad to be part of such a great event. ep ay AU T UMN 2018

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WeChat Pay, available now through epay WeChat is not just a mobile messaging app - it’s a new lifestyle, connecting people with people, services, devices and more.

In 5 years, WeChat has:

Benefits to offer WeChat Pay in store • Access to an enormous base of loyal WeChat users

938M

10M

200K

>600M

Monthly Active Users

Official Accounts

Developers

WeChat Pay Users

WeChat Pay makes online and offline payment fast and convenient • Online: In App Pay and Pay via Official Account • Offline: Customer scan merchants and Merchants scan customers

WeChat’s Public Services makes accomplishing traditionally offline services easy Prevent long wait times: Book hospital appointments and reserve tables for dinner before arriving.

• Editorial content, promotional offers, store news push to followers • All settlement in AUD direct to your bank account from epay

Benefits for epay Retailers • New alternative payment services coming with continual new launches.

• Instant authorisation and confirmation through your epay terminal.

• Our easy to use terminal also allows you to sell epay’s prepaid products and services including: Telco, Software, Music and Gaming, Online Cash, Transport and Tolling, Gift and more!

Ongoing support • Face to face retailer training and hardware installation is available • Ongoing service and support 24/7, 365 days a year

WeChat Official Accounts enable full interactive marketing to your target audience • Invite customers to follow when WeChat Pay is being used

Free POS Counter Stand, Window Sticker, Till Topper To order contact epay: 1300 301 408 or support@epayworldwide.com.au

• Editorial content, promotional offers, store news push to followers

WeChat Pay

50% of WeChat users spend more than 1 hour on the WeChat App every day!

In-store experience - NO SCANNER 1

2

In-store experience - SCANNER

3

1

07:00 Wake Up

ONE DAY OF WeChat

07:45 Leave for work Read two articles

Pay for breakfast with WeChat Pay

09:00 Start work Read unread group chats

10:00 Work break Browse Moments, send and receive messages

12:00 Lunch break Open Lucky Money and pay for lunch

12:45 After-Lunch break Chat with friends in group chats

17:00 Finish work Browse Moments

16:00 Go home after work

Business name: Business address:

Business type: CELLULAR / PETROLEUM / NEWSAGENT / SUPERMARKET / GROCERY / CONVENIENCE / ELECTRICAL / RETAIL / OTHER

Operating as: INDEPENDENT STORE / FRANCHISEE / INDEPENDENT CHAIN / CORPORATE CHAIN

No. of stores: Estimated monthly prepaid sales (AUD): Member of a buying group: YES / NO If yes, group name:

Pay for groceries for dinner using WeChat Pay

Contact name:

20:00 Watch TV

Phone:

Read articles, browse Moments

22:00 Before sleeping Chat with friends, grab Lucky Money

3

TO SIGN UP NOW: Call 1300 301 408, fax 02) 8117 9869, email signup@epayworldwide.com.au

Browse Moments

08:30 Arrive near office

2

Fax: Email:

OUR NEW POS MATERIAL MAXIMISE YOUR SALES IN 3 EASY STEPS

1

2

3

Ensure you have epay's vibrant point of sale material up in your store

Display epay gift cards in a highly visible area. We recommend a display by the counter. Displays are also successful at the point of entry to your store

Ensure that your epay stock is continually replenished and offer an epay recharge, along with other sales, to increase your basket spend

External Flag 450mm x 630mm

A3 Poster

A4 Poster

A6 Wobbler

A5 Counter Stand

Till Topper 160mm x 50mm

A3 Counter Mat

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A4 Window Decal

ORDER YOUR NEW POS TODAY! To order displays or POS material at any time you can contact epay Customer Service: Phone: 1300 301 408 Fax: 02 8117 9869 (complete the form below) Email: support@epayworldwide.com.au Log on to: www.epayworldwide.com.au

HALF PRICE STANDS

Store name: RID/TID: Store address: Contact person: Number/Email: Tick the items you would like to order: Wobbler A4 Poster

Till Topper

A4 Window Decal

A5 Counter Stand

A3 Counter Mat

A3 Poster

Flag

Order your free epay till topper and place it on top of your cash register. Research shows that stores utilising the epay till topper attract 20 percent more mobile recharge sales.

For a limited time pay just half price for four different sized epay gift card stands.

Turn to page 31 for all the details and fill out the order form.

1

Call us on 1300 301 408 or email support@ epayworldwide.com.au to order your till topper and other POS material today

2

Bend in half. Peel off the strip under the side that says ‘Ask your customer if they need to recharge’ and stick to the other side. Peel off the other strip

3

Place the till topper on top of your cash register. Have the side that says ‘Ask your customer if they need to recharge’ facing you as an everyday reminder

The gift card stands come fully loaded with gift cards.

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PRODUCT SPOTLIGHT

NEW PRODUCT ROLLOUT FEBRUARY Lycamobile Product Name

Terminal Name

Barcode

RRP

Lyca Unlimited $10

Lyca Unltd $10

5060172544424

$10.00

Lyca Unlimited $20

Lyca Unltd $20

5060172544431

$20.00

Lyca Unlimited XS

Lyca Unltd XS $25

5060172544448

$25.00

Lyca Unlimited S

Lyca Unltd S $30

5060172544455

$30.00

Lyca Unlimited M

Lyca Unltd M $40

5060172544462

$40.00

Lyca Unlimited L

Lyca Unltd L $45

5060172544479

$45.00

Lyca Unlimited XL

Lyca Unltd XL $50

5060172544486

$50.00

Adobe Acrobat Pro DC Multi Platfrm 12M-M POSA AUS

APRO DC Multi 12M-M

5051254645627

$299.00

Adobe Acrobat DC 12M WIN COM-M POSA AUS

ACRO DC WIN 12M-M

5051254645610

$249.00

Adobe Acrobat Pro DC Multi Platfrm 12M-B POSA AUS

APRO DC Multi 12M-B

5051254645634

$299.00

Adobe Acrobat DC 12M WIN COM-B POSA AUS

ACRO DC WIN 12M-B

5051254642404

$249.00

Game Pass 6M

9337694045231

$65.95

$20 Google Play Gift Card

$20 Google Play

76750269141

$20.00

$30 Google Play Gift Card

$30 Google Play

76750269165

$30.00

$50 Google Play Gift Card

$50 Google Play

76750269189

$50.00

Adobe Barcode

Adobe Magstrip

MARCH Microsoft Xbox ESD Xbox Game Pass 6M AUS ESD APRIL Blackhawk Google Play POSA AUS

*The new Google Play cards will be available for order from April onwards 30

ep ay AU T UMN 2018

HALF PRICE STANDS Back by popular demand, our range of stands are again available to our epay World readers at half price until 1st May 2018.

To order one of our stands at this special price please fill in the order form below and send to epay customer service. The stands come fully loaded with gift cards.

Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material.

Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.

ALL STANDS COME LOADED! WITH CARDS

115cm

75cm

150cm

150cm

15cm

23cm

43cm

43cm

CLIP STRIP WAS $35 + GST

16 HOOK STAND WAS $75 + GST

32 HOOK STAND WAS $279 + GST

72 HOOK STAND WAS $699 + GST

NOW $17.50 + GST

NOW $37.50 + GST

NOW $139.50 + GST

NOW $349.50 + GST

STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products.

To order, fill in the form below and email back to marketing@epayworldwide.com.au Store Name RID/TID Store Address Contact Person Contact Number/Email

Clip Strip 16 Hook Stand 32 Hook Stand 72 Hook Stand

Please place a tick in the corresponding circle to identify which item you would like. ep ay AU T UMN 2018

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Fraud Alert DO

Ensure the customer has paid in full before processing the payment.

For cash voucher products like VPAY, we recommend you only accept cash as payment.

DON'T

Never provide your five digit sales code to anyone or let them operate your terminal alone.

Do not give vouchers to the customer until the full valid payment has been received.

Never give out voucher numbers over the phone, even if the caller claims to be from epay; or a product vendor; or from a Government Department.

epay will never, in person or over the phone, ask you to print a voucher and ask for the codes on it!

THINGS TO KNOW

Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used.

For more information on fraud, visit www.scamwatch.gov.au

WHAT TO DO IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD

If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes.

Contact epay customer service on 1300 301 408 immediately.

H ave your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal.

Call the police at Crime Stoppers on 1800 333 000.

www.epayworldwide.com.au 32

ep ay AU T UMN 2018

Key information for retailers

HOW TO DO A TERMINAL REFUND

If you print out the wrong voucher or an incorrect amount, follow these steps: Menu – Refund Transactions – Sale Type – Enter Serial Number or swipe card – Enter the epay Transaction Number – Refund receipt printed.

Remember, refunding a voucher TXN from the terminal does not deactivate the voucher until it has been checked and blocked by the network. This could take several weeks. If the voucher is found to be used, you will be recharged for the full TXN amount.

HOW TO REQUEST A REFUND

BY PHONE

Call epay customer service on 1300 301 408 within 72 hours of printing the voucher to log a refund or void request. Requests outside of this time-frame will not be accepted.

Retain copies of the voucher and/or POSA card plus POSA Activation receipt until these have been cleared for refund by the network.

Not all products can be refunded and will never be refunded if they have been used.

If you believe you have been defrauded, refer to the WHAT TO DO section

END OF DAY REPORT

O nly an operator with authority to print reports can run the reports Press the purple Totals key, enter your Sign-On code, press Enter Press End of Day. Press Yes to print End Day? Press Yes (if Yes is not pressed, sales are carried until the next day)

EPAY EXTRANET

This online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account.

Email extranet@epayworldwide. com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password.

Go to: www.epayworldwide.com.au Then, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.

Customer service 1300 301 408 ep ay AU T UMN 2018

33

GAME REVIEWS

EA SPORTS UFC 3 $99.95 on Xbox One This new release revolutionises authentic fighting movement with Real Player Motion Tech – a new animation technology that delivers the most responsive athletic motion in sports gaming. Every punch, kick and block has been captured on motion-capture technology to look and feel life-like and responsive, delivering a more competitive fighting experience.

XBOX – WHAT’S HOT FAR CRY 5 $99.95 on Xbox One

THE CREW 2 $99.95 on Xbox One

XBOX LIVE GOLD MEMBERSHIP

Far Cry comes to America in the latest instalment of the award-winning franchise where you’ll be welcomed to Hope County, Montana – the home to a fanatical doomsday cult known as Eden’s Gate. Stand up to Joseph Seed, spark the resistance and liberate the people.

34

ep ay AU T UMN 2018

Take on the US motorsports scene as you explore the land, air and sea in one of the most exhilarating open worlds ever created. With a wide variety of exotic cars, bikes, boats and planes to choose from, experience the adrenaline-pumping excitement of the various disciplines.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months

GAME REVIEWS

MONSTER HUNTER: WORLD $99.95 on PlayStation 4 Take on the role of a hunter and slay ferocious monsters in a living, breathing ecosystem where you can use the landscape and its diverse inhabitants to get the upper hand. Hunt alone or in coop with up to three other players and use materials collected from fallen foes to craft new gear and take on even bigger, badder beasts.

PLAYSTATION – WHAT’S HOT DRAGON BALL FIGHTER Z $99.95 on PlayStation 4

MOSS $44.95 on PlayStation 4

PlayStation®Store icon_R

Take control of some of the most iconic warriors from the Dragon Ball Z universe and let rip with a tide of unstoppable moves and devastating aerial combos as you fight to overcome the most powerful adversaries in the universe.

This is an action-adventure puzzle game tailor-made for virtual reality. It takes the classic components of a great game – such as compelling characters, combat and exploration – and combines them with the exciting opportunities of VR.

Sony Computer E

PlayStation users can top-up their PlayStation Network Wallet to unlock a range of games, add-on content and movies from PlayStation Store.

New cards now available ep ay AU T UMN 2018

35

$14.90

Recharge

Now available through the epay terminal

Extra Small Plan

0.5GB+1.5GB bonus ends 31.05.18

Up to 100 minutes of international talk* For personal use only in Oz. Not transferable and not redeemable for cash. All inclusions expire after 30 days. $14.90 Extra Small Plan includes unlimited standard national talk, text and MMS (including 13, 1300 and 1800 numbers; but excluding Pivotel). Includes $1 bonus credit for standard international calls, 500MB plus 1.5GB bonus for each recharge, valid until 31/05/2018 unless extended. For full plan rates, terms and list of selected countries see www.lebara.com.au/30-day-plans. Data sessions rounded to the nearest KB. Once data inclusion is exhausted, you will need to purchase a data pack or use main balance (excess data 2c/MB) to continue using data. Unused data and plan credit expires after 30 days. 1GB = 1024MB