A Letter from the CEO and Board Chair
Fiscal Year 2020 has been an eventful year to say the least. These words permeate and resound with an echo as we navigate and confront the many uncertainties in our world today.
Fiscal Year 2020 was historic for Triad Adult & Pediatric Medicine, Inc. (TAPM) with many victories. TAPM successfully achieved goals never imagined in the areas of service expansion and financial sustainability. The purchase of TAPM’s first medical building was monument; the team anxiously awaits the near future renovations and the grand opening in the year 2021. The Board of Directors and Leadership Team of TAPM are commended as they fulfilled the outlined strategic goals for the fiscal year.
Fiscal Year 2020 also greeted us with the unexpected novel coronavirus (COVID-19). This virus shifted the best-laid plans, and thrusted the world and TAPM to persevere. COVID-19 has changed how we do business and serve our clients. Healthcare providers across the world accepted the challenge of addressing COVID-19 and providing quality healthcare; thus the surge for telehealth patient visits was born. TAPM met this challenge with the implementation of a new telehealth platform, which allowed the flexibility to continue to provide healthcare and behavioral health services with the same level of compassion and respect TAPM patients were accustomed to receiving. The shift from face-to-face office visits to over 50% of our patient visits now being virtual via telephone and/or video, demonstrates TAPM’s flexibility and commitment to patient care.
Fiscal Year 2020 introduced the remote work from home model. This model became the new normal for a large portion of TAPM administrative staff, which promoted social distancing while mitigating the risk of spreading COVID-19.
Fiscal Year 2020 was a successful year for community collaboration and partnerships. TAPM collaborated with many community partners to provide COVID-19 testing to vulnerable populations in Guilford County and the surrounding areas. TAPM pivoted as the news of COVID-19 continued to evolve, thus changing the way we serve our community.
This new way of thinking and working will catapult us into the new fiscal year. Our vision is clear and with the support of our Board of Directors, Community Partners and TAPM Staff, we will continue the fight against COVID-19 and reconciliation in our community.
Sincerely,
Michelle A. Lewis
Chris Rivera
Michelle Lewis Chris Rivera Chief Executive Officer Board Chair
CLINICAL UPDATES
NOT BUSINESS AS USUSAL
The fight of a global pandemic, adjusting to the changes in the social climate, and accommodating the changing needs of our patients, employees and community partners are just a few of the 2020 headlines that changed our clinic.
Providing quality comprehensive integrated care is at the forefront of our daily activities. Our diverse provider team spans various disciplines, backgrounds and more. It's their commitment to patient care that keeps our community healthy one patient at a time.
Dr. Tamika Lott, Interim CMO
15,584
DR. TAMIKA LOTT, INTERIM CMO
Newborn Circumcisions
Dr. Faith Lockett Gardner
Dr. Faith Lockett Gardner has had a niche for doing procedures since first being trained as a Pediatric physician. When she saw the need for circumcisions to be performed at Triad Adult & Pediatric Medicine, Inc. (TAPM), she turned that idea into a reality. Dr. Lockett Gardner says that, “New parents already have a lot to worry about without having the extra burden of paying out of pocket for the circumcision. This is why I wanted to offer this local and affordable service." Dr. Lockett Gardner says, "that, as a Federally Qualified Health Center, Triad Adult and Pediatric Medicine provides medical care with dignity, and it is our responsibility to make sure patients have access to as many resources possible.” Procedure offered at our Pediatrics at Wendover office for newborn boys up to 2 weeks
45 Circumcisions YTD & Counting
Taking Control Diabetes Program
Ying Marshall, Registered Dietitian
AtTAPM,Yingprovidespersonalizedcounselingforadults,elderlyandchildrenwithfoodallergies, pre-diabetes,diabetes,hypertension,hyperlipidemia,overweight/obesity,underweightorother diagnoses,inordertoimprovetheirqualityoflife.Yingalsoimplementsthe“TakeControl!” program.ItisTAPM’snewestdiabetesself-caremanagementprogramspecificallyforpeoplewith DiabetesMellitus. Thisprogramincludesone-on-oneinitialdiabetesassessment,twoofdiabetes educationgroupclasses,followupone-on-oneappointmentandmonthlysupportgroupclasses. Thisaimstoimprovebloodglucosecontrolandpreventshort/longtermcomplicationsthrough nutrition,exercise,medicationtherapyandstressmanagement.
Behavioral Health
Wendy Scott, Director of Integrated Behavioral Health
The Behavioral Health Team is an integral part of the TAPM integrated healthcare model. The team is comprised of Behavioral Health Clinicians (Licensed Clinical Social Workers), Behavioral Health Care Managers, Community Health Workers and Healthy Steps Specialists. Behavioral Health offers assistance when emotional, behavioral or physical problems are interfering with one's daily life. TAPM focuses on addressing the social drivers of health as apart of our commitment to meeting the needs of the (whole) person - body and mind.
MonthlyWrapAround Meeting gatheringofcommunity partnerstodiscussarea updatestofurther s portandpositively tpatients.
Access Increases in Mental Health & Substance Abuse Services (AIMS)
TAPM Multidisciplinary Effort
The AIMS (Access Increases In Mental Health and Substance Abuse Services) clinic was designed at our Family Medicine at Commerce location, in compliance with AIMS HRSA (Health Resources & Services Administration) grant guidelines, to provide increased integrated behavioral health and primary care services to patients identified as highest risk for negative health outcomes related to chronic pain, past or current substance use, trauma and chronic disease. Currently, AIMS is managing patients who are seen every other week. AIMS is operating at full capacity within the allotted clinic time. New patients are welcomed as we expand.
Formerly Incarcerated Transition Program (FIT)
Eugene Wilson, FIT Community Supervisor
The TAPM FIT Program is designed to empower community members upon their return from incarceration to become self-sufficient and to reach their health and wellness goals. Servicing Guilford County, we connect people with needed health services and assist them with all aspects of re-entry: including housing, job training, legal needs, education, transportation, and life skills.
The FIT Program Partners Directly With:
UNC Family Medicine
The North Carolina Department of Public Safety
The North Carolina Community Health Center Association
Federally Qualified Health Centers (TAPM)
County Departments of Public Health
Community-based Reentry Organizations
Local Reentry Councils (Guilford County Re-entry Council)
2159 & COUNTING
Tested in hot spot areas of Greensboro and High Point
*As of July 31, 2020
TELEHEALTH
COMMUNITY TESTING
TAPM formed and executed “Marathon Mission” to assist with COVID-19 testing in the Guilford County area Partners include: Guilford County Health Department, UnitedHealthcare, Guilford County Emergency Management System, Greensboro Housing Authority, City of High Point Housing Authority, and Old North State Medical Society
The COVID-19 pandemic is reshaping the healthcare landscape and we likely won’t return to the way things used to be. Providers engage patients through Telehealth (phone and/or video).
438 & COUNTING
Total Telehealth Visits April 2020 - June 2020
VIRTUAL MEETINGS
Over 90% of in-person meetings converted to virtual meetings using interactive web based platforms and conference calls In-person meetings require all participants to wear masks and remain 6-ft apart in accordance with CDC guidelines
N O T Business A S U S U A L
Total Number of Babies Seen
Patient Satisfaction Scores (Oct
2019 - May 2020)
FamilyMedicineatEugene
FamilyMedicineatArlington
FamilyMedicineatCommerce
FamilyMedicineatBrentwood
TheDoctorisverynice, andexplainseverything withpatience;the Doctorlistened carefullyaboutwhatI hadtosay.Thankyou verymuch!
ShemademefeellikeI mattered.Ifeltlikeshe wasconcernedabout whatwasgoingwith me.Ilookforwardto hercalls.
Patientsurveysaresentouteach nighttopatientcellphonesand theyhave3daystocompleteThe surveyasksquestionsaboutthe servicereceivedaswellasthe facilityPatientshavetheability torequestfeedbacktotheir responsesandastaffmemberwill respondwithin48hoursTAPM currentlyusesFeedtrailtocapture patientfeedback 90% Patient Satisfaction
Excellentcare-due totestingtheteam feltthatmyNPwas needed...shewent beyondandgother rightawaysoIcould bealsotested.
Shewasrealnice very helpfulwithmybaby... alsomadesurehewason hisrightgrowthtrack.
Allofmyexperiences areamazingwithallof yourstaff.Ireally appreciatehowmuch thestaffcaresforand interactswithmyboys
2019 Theme America’s Health Centers: Rooted
Preservingfinancialintegrityamidapandemic uestobeoneofTAPM'sfocalpoints.Fiscal 020yieldedpositiveresultsintheareasof e,cashonhand,andaccountsreceivableatan elow.Ourcommitmenttofinancial abilitywillchartourpathtoFiscalYear2021. fromHealthResourcesService istration(HRSA)inresponsetoCOVID-19 dwithkeepingtheorganizationontrack allyaswequicklyrespondedtotheneedsof mmunity.
eCole,CFO
intentionally void of color except black and white in support of our diverse patient and employee population!
STATEMENT OF UNITY - WITH ONE VOICE
FROM OUR CEO, MICHELLE LEWIS
This
crying voice is for all people, especially those of color, minorities and the underserved who have experienced different forms of injustice.
CommunityHealthCentershavebeenintheforefrontof addressingpoverty,healthdisparities,social,mentalandeconomic inequalityfordecades. TriadAdultandPediatricMedicine,Inc. (TAPM)representsthefaceofdiversitythroughthedemographics ofourstaffandpatientpopulation.Asaleaderinthemedical community,TAPMjoinsthemanyvoicescryingoutforunityand peace.
Thiscryingvoiceisforallpeople,especiallythoseofcolor, minoritiesandtheunderservedwhohaveexperienceddifferent formsofinjustice. Thewordsofourmissionstandtruertodaythan everbefore,“WEPROVIDECAREWITHCOMPASSIONAND RESPECTTOOURCOMMUNITY.”Itisthatcompassionand respectthatweseektoamplifyourvoices,andspeakagainstthe wrongfuldeathofGeorgeFloydandmanyothers.Inthesameera, wearefightingaglobalpandemicthatisalsotakingthelivesofour neighbors.
WithOneVoice
Westandincommonalityforfairandequaltreatmentofall regardlessofgender,raceoranyotherdifference.
Wecryoutforpeace,wecryoutforjustice,wecryoutfor change(asinthewordsofthepledgeofallegiance;"onenation underGod,indivisible,withlibertyandjusticeforall").
WecryouttostopthespreadofCOVID-19,wecryoutfor familiesimpactedbythedisease.
Wecryoutknowingthattogetherwecandomorethanapart.
Wetakethistimetostandwithourcommunitypartnersin solidarityforchange.Westrivetocreateequalityinourcommunity inthespaceofhealthcare,andtodayitreachesfarbeyond.Asa communityhealthcenter,wewillcontinuetopromoteunityand equalityforthebettermentofourcommunity,stateandnation.
Withonevoice,TAPMwillcontinuetobeabeaconoflight andpillarofequalityforallpeople.
BOARD OF DIRECTORS
Chris Rivera
Board Chair
Maxine Salazar
Vice Board Chair/ Personnel Committee Chair
Clarence Williamson
Finance Chair
Vilma Reid
Board Secretary & Quality Improvement Committee Chair
Felicia Reid
Fund Development/Community Engagement Committee Chair
Jasmine Beard
Board Member
Tiffany Grant
Board Member
Stan Wilson
Board Member
Sofia Crisp
Board Member
T A P M L E A D E R S
SENIOR LEADERSHIP
Michelle Lewis Chief Executive Officer
Dr. Tamika Lott Interim Chief Medical Officer
Danielle Cole Chief Financial Officer
Katina Marshall Senior Practice Administrator
Wendy Scott Director of Integrated Behavioral Health
Ashlee Langston Director of Clinical & Quality Services
NaKeisha Thorpe Director of Human Resources
Maurice McGhee, Director of Information Technology
MANAGERS
Dr. Andrea Scholer, Lead Pediatrician
Charla Nelson, Lead Nurse
Hunter Barnes, Manager of Integrated Behavioral Health
Karen Bass, Billing Manager
Regina Edwards, Practice Administrator
Vanessa Kington, Practice Administrator
Eugene Wilson, FIT Community Supervisor
LaKeisha Harris, Credentialing Manager Executive Assistant
Korie Beck, Marketing & Recruiting Manager
PROVIDERS
Dr. Danielle Artis, Pediatrician
Dr. Teresa Bratton, Pediatric Asthma & Immunology
Nykedtra Brown, Family Nurse Practitioner
Dr. Peter Coccaro, Pediatrician
Channel Dobson, Family Nurse Practitioner
Dr. Faith Lockett Gardner, Pediatrician
Romana Hayes, Family Nurse Practitioner
Monica Kelly-Coleman, Family Nurse Practitioner
Tanika Lewis, Family Nurse Practitioner
Sarrin List, Family Nurse Practitioner
Ying Marshall, Registered Dietician
Dr. Marcia Moran, Pediatrician
Gretchen Netherton, Pediatric Nurse Practitioner
Daniel Ntibrey, Family Nurse Practitioner
Laura O'Neal, Behavioral Health Clinician
Daphnee Pierre-Louis, Family Nurse Practitioner
David Pitonzo, Physician Assistant
Lauren Poleto, DNP, Pediatric Nurse Practitioner
Jocelyn Sampson, Behavioral Health Clinician
Kawanna Skinner, Pediatric Nurse Practitioner
Elizabeth Spangle, Family Nurse Practitioner
Dr. Andrea Scholer, Pediatrician
Sonja White, Family Nurse Practitioner
Max Wilmot, Physician Assistant
Thank you !
We would like to express our sincerest gratitude to our donors, sponsors, staff, community partners and patients!
TRIAD ADULT & PEDIATRIC MEDICINE 2020 DONORS
Arthur Kriner
Berklehammer
Carol Simpson
Carola Jo Westermann
Charles Ernest, Jr
Charles LaBella
Charles Ward
Christopher Rivera
Clarence Williamson
D. Kim Wright
Dan and Bonnie McAlister
David and Kay Rule
David Hurewitz
Donald E. Cunningham
Donald Murinson
Dr. Bob and Kinm Murray
Dr. Jerry VaughanElla Wertz
Erwin Fuller, Jr
First Baptist Church
First Friends Meeting
Floyd Nesbitt
Fred Wilson/Jennifer Schaal
Gary and Kay Leonard
George and Evelyn Bitar
Gregory Dean
HB Phillips and Barbara Carter
James and Linda Martin
JEFF KATZ AND ROSEN
John and Elaine Griffin
John and Susan Small
John Dilworth
Kathryn Ross
Kay and Jack Sanders
Larry Davis
Lorraine Malphurs
Martha DeVries
Mary Ann James
Mary McConnell
Mildred Block Levin Family
Mr & Mrs Herbert Broadmeadow II
Ms Carolyn Kingman
Naomi and Patrick Ballen
Norma Moore
Pam and Alan Duncan
TAPM Sponsors - Friends of TAPM Brunch
Cone Health Foundation UnitedHealthcare
Community Foundation of Greater Greensboro RSM LabCorp
Redeeming Love Word Ministries – High Point, NC
Dr. Carola Westermann
Cone Health Graduate Medical Program
Piedmont Health Services and Sickle Cell Agency
Guilford County Department of Public Health (DHHS)
High Point University Department of Physician Assistant Studies
Edward Jones Triad Kids Dental Friendly Pharmacy
Greensboro Urban Ministry
Guilford Child Development
Mt. Pleasant Church – Greensboro, NC
Zing Life Services
Mt. Zion Baptist Church – Greensboro, NC
North Carolina Community Health Center Association
National Association of Community Health Centers
Ray and Marge Sullivan
Ray Sullivan
Rene and Tom Cone
Robert and Mary Jane Fitzsimmons
Robert Ehinger
Ronald and Barbara Cassell
Sharon Johnston
Sherri Forrester
Stanley Wilson
Stephen and Anne Fleming
Steve and Marie Klein
Stuart and Elyse Tafeen
Susan Stinson
Sydney Britt
Thomas Harmon, Jr
Thomas Metcalfe
Tom and Gayle Bowers
Corrina Miller
Will and Mary Truslow, MD
Mount Zion Baptist Church
Access to healthcare and addressing the social drivers of health remain our top priority; the strength of the TAPM team has been evident in our commitment to innovation and providing comprehensive and quality healthcare during challenging times.
MICHELLE A. LEWIS, CEO
NEW MEDICAL OFFICE BUILDING ComingSoon... ComingSoon...
High Point, NC