TAPM
LOCATIONS & SERVICES
LOCATIONS & SERVICES
TABLE OF CONTENTS
Family Medicine at Arlington 1205 Arlington Street
Greensboro, NC 27406 (Ph) 336 333 3348
Mon-Fri: 8:30am-5:30pm
Family Medicine at Brentwood 2039 Brentwood Street Ste B109
High Point, NC 27263 (Ph) 336.355.9722
Mon-Thurs: 8:00am-5:00pm
Family Medicine at Elm
606 N Elm Street
High Point, NC 27262 (Ph) 336.884.0224
Mon-Fri: 8:30am-5:30pm Saturdays (Oct-Mar): 9am-1pm
Family Medicine at Eugene 1002 S Eugene Street
Greensboro, NC 27406 (Ph) 336.355.9920
M, W, Thurs, & Fri: 8:00am-5:00pm
Family Medicine at Northwood 300 W Northwood Street
Greensboro, NC 27401 (Ph) 336.355.9696
Mon & Thurs: 8:00am-5:00pm
Pediatrics at Wendover 1046 E Wendover Avenue
Greensboro, NC 27405 (Ph) 336.272.1050
Mon-Fri: 8:30am-5:30pm Saturdays (Oct-Mar): 9am-1pm
ADULT & PEDIATRIC
+ Asthma care
+ Birth control/contraception
+ COVID-19 testing
+ COVID-19 vaccine
+ Developmental Services
+ NCFIT (formerly incarcerated transition) program
+ Fluoride dental varnish
+ General primary care
+ HealthySteps
+ Immunizations
+ Integrated behavioral health
+ Language services
+ Management of chronic conditions
+ Medicare wellness/preventative exams
+ Medication assistance program
+ Nutrition
+ On-site lab services
+ Psychiatry
+ Telehealth Appointments
+ Well & sick physical exams
LETTER CEO & BOARD CHAIR
HEALTH EQUITY MATTERS
TABLE OF CONTENTS
For decades, community health centers like Triad Adult and Pediatric Medicine, Inc (TAPM) have fostered and embraced the Health Center movement and Health Equity has been the cornerstone Triad Adult and Pediatric Medicine has remained a stable force in Guilford County throughout turbulent and uncertain times, as the prolonged COVID-19 pandemic continued to shed light on the healthcare inequities in our society
Health Centers like TAPM have faced unrivaled challenges in staffing, meeting local, state, federal and Medicaid Managed Care changes; all while aiming to provide exceptional primary and behavioral healthcare services As we continue our quest to hire mission-driven individuals with a passion for Health Equity, we remain faithful to the call If we are going to conquer Health Equity inadequacies, we must have the right people in the right places Therefore, strengthening our staff development and hiring models will align us to meet the future challenges of the workforce with resilience
It was the forward-thinking of the TAPM leadership team and Board of Directors that led the organization through yet, another challenging but rewarding year As the TAPM team kept Health Equity as the focal point, we were able to navigate and evolve the ever-changing healthcare landscape From providing primary care, behavioral health, telemedicine, psychiatry, and a host of other services, TAPM has remained true to its mission. We have leveraged resources to provide innovative programs and services, incorporating continuous quality improvement while experiencing sustainable success and growth. Our multidisciplinary team approach and staff commitment despite the staffing challenges have remained priceless.
Expanding access to equitable healthcare with new offices in High Point and Greensboro was timely, and the need for increased access to assess, treat, and manage chronic disease and behavioral health conditions remain at the top of the list. TAPM has strategically expanded access and infrastructure while transforming our practice model. But there is more work to be done.
Health Equity requires empathy and relationship building to better understand the needs of those we serve We must close the divide between the haves and the have-nots and work together for a healthier and equitable society There is a bridge to cross the great divide and it is the power of interconnectedness
Strong community partnerships have proven to be key in collectively addressing the many social determinants of health The only way we can transform healthcare is by bringing communities and resources together that help individuals reach their fullest potential as a citizen of this great county
TAPM has reached new horizons and embarked on new territory all with the goal of expanding access to affordable healthcare We are honored that for almost 25 years, TAPM has been a part of the Health Equity movement, and we are positioning our organization to be one of the staples of Future Health Equity in our community
Thank you to our staff, Board of Directors, community partners, funders, and donors You all play a vital role in the Health Equity of Guilford County
Michelle Lewis Chief Executive Officer
Chris Rivera Board Chair
DR. CARMEN ROBINSON Chief Medical Officer
LETTER FROM OUR CMO
It has been another year here at Triad Adult and Pediatric Medicine (TAPM), and certainly one We have been stretched and pushed in ways we would not have imagined, and per usual, TAPM has come out on top! We are very excited about the new and planned services we will offer to our patients Our Behavioral Health department has expanded to include direct psychiatric services – a major win for our patients who might otherwise have to wait months for an external psychiatrist to become available With our recent site expansion, we will be able to offer a dedicated location for Office-based Opioid Therapy (OBOT) as well as other planned specialty services.
More recently, TAPM has entered into a partnership with Greensboro Area Health Education Center and Cone Health to provide “School-based Telehealth” to Union Hill Elementary school in High Point, NC. Our Greensboro and High Point pediatric providers will connect with the school’s medical telepresenter and the student, as well as their parents for a virtual office visit. Using cutting-edge technology, providers can look in the ears, listen to the heart and lungs, evaluate skin conditions, and much more, all while remaining at their primary clinical site. We are so excited to be one of the first FQHCs in North Carolina to implement this novel service With school-based telehealth, we significantly reduce student absenteeism, while allowing parents to remain at work or at home with siblings With this service, health equity and education equity join forces
It has become apparent that COVID-19 is here to stay The good news is that TAPM is more than equal to the task, and continues to adapt to this almost-endemic disease as appropriate It has been so inspiring to see our team members roll up their sleeves, and go head-to-head against this virus We have increased our vaccination efforts, offered outpatient treatment with Paxlovid, attended trainings, and much more in order to provide the utmost protection to our patients, our team members, and the community at large
As we now face the emerging Monkeypox, we have quickly compiled the lessons and techniques learned from the COVID-19 pandemic and have applied them to this new global spread. Already we are revising and adapting our Infection Control policies to ensure safety and mitigate transmission. Our clinical team keeps a close watch on updates from our county and state health departments as well as the Centers for Disease Control and Prevention.
TAPM is on the move. Being Focused on Excellence and Devoted to Care remains our mission and marching order We consider it our deepest honor and blessing to continue serving our community
29,384
CLINICAL
UPDATES
"Health equity is providing access to all regardless of an individual's ability to pay." VACCINE AT-HOME TESTING KITS
"Life is too short & you should cherish your loved ones while they are here"
- Vanessa Steward
"Life is short andprecious, enjoy every moment of it and spread love "
- Aline Ruhashya
"I am grateful that although myself, some family, and friends experienced COVID-19, we all overcame it"
- Lakeisha Harris
25,038
4,346
THERAPEUTICS MASKS
"I am grateful to see my coworkers come together in 90+ degree weather with PPE on and workingin the hot sun for hours while testing our community with compassion and dedication "
- ChristyHarbison
"Mental illness is real, and we must take it seriously "
- Vora Parramore-Ndupu
When having mental health issues do to the stress of the never ending pandemic don't be ashamed to seek the help that is needed " - Shanieka Thompson
"Covid-19 has taught me the importance of staying in the moment, because you may not get another one "
- Danielle Artis, MD
BEHAVIORAL HEALTH
& SOCIAL DETERMINANTS OF HEALTH
SDOH NEEDS
IMPROVING
SOCIAL DETERMINANTS OF HEALTH
“Health Equity is leveraging community partners to meet the needs of our customers.”
FOOD INSECURITY
It is PDY&F's goal to cultivate a community garden that will be the springboard to:
#1 Feed Greensboro
#2 Educate the community
#3 Launch a new generation of black and brown farmers
5,250+
MEALS DONATED TO TAPM PATIENTS AS OF JUNE 2022
10,500+ MEALS PROJECTED BY DECEMBER 31, 2022
TRANSPORTATION
TAPM partners with Uber Health to help patients get to their scheduled primary and specialty care appointments
“Health Equity means a second chance and, in some cases, a first chance for Justice served individuals.”
STATS OF CURRENT FIT PATIENTS
NC
COMMUNITY PARTNERSHIPS
QUALITY
QUALITY IMPROVEMENT
“Health Equity is applying an equity lens to quality and safety initiatives.”
CHAMPION PROVIDERS
COLORECTAL CANCER SCREENINGS
DEPRESSION SCREENINGS
AGE 12+
WELL CHILD VISITS UNDER 30 MONTHS
RETINOPATHY
CLINIC
TOP 3 CHAMPION TEAMS
Sarrin List, FNP & Paola Echevarria, CMA
Romana Hayes, FNP & Takenya Spencer, CMA
Daniel Ntibrey, FNP & Diana Vega, CMA
PEER REVIEW CHAMPION PROVIDERS
Carmen Robinson, MD
Sarrin List, FNP
PEER REVIEW CHAMPION PROVIDERS
Andrea Scholer, MD
Danielle Artis, MD
Channel Dobson, FNP
Elizabeth Spangle, FNP
CHAMPION PROVIDERS
Romana Hayes, FNP
Alvesha Williams, FNP
CUSTOMER EXPERIENCE & ENGAGEMENT
“Health Equity is meeting the needs of today’s evolving customer where they are.”
PATIENT SURVEY RESULTS
(July 2021 - June 2022)
FamilyMedicineatEugene
FamilyMedicineatElm
PediatricsatWendover
FamilyMedicineatArlington
FamilyMedicineatBrentwood
FamilyMedicineatNorthwood TAPMAverage
Patient surveys are sent out each night to patient cell phones. Patients are given 3 days to complete the survey. Questions asked in the survey include topics such as service received, facility maintenance, provider approval, etc. Patients have the ability to request feedback from a TAPM team member as well.
WHAT OUR PATIENTS HAVE TO SAY ABOUT US...
"Great Service! Very transparent experience My 2 kids and I were all seen at once I was overwhelmed but the ladies handled it with ease Definitely staying!"
"I am very satisfied about your services The way you treat your patients Thank you so much for your professionalism"
"Best doctors office around! Highly recommended! No place is perfect but they are the closest to it. Not only do they service their patients but they also service the community! "
"Great customer service and knowledge of questions you may have Very friendly staff Thank you and keep up the great work"
FIT
FINANCIAL REVIEW
FISCAL YEAR 2022 GRANTS
Psychiatry Services
Teen Wellness Program Now Offering
“Health
G R A N D O P E N I N
EXPANDING
C O M I N G S O O N
TO HEALTH EQUITY
PEOPLEONTHEMOVE COMMITTED
OUTSTANDING WOMEN IN BUSINESS
CongratulationsMichelleLewis
Chief Executive Officer
Michelle Lewis, CEO was recognized as an Outstanding Woman in Business by the Triad Business Journal for 2022. This award recognizes powerful female leaders in the Triad.
COMMITTED TO HEALTH EQUITY
SERVICE AWARDS
20 YEARS OF COMMITTED SERVICE & RETIRED
Vera Burnett, Billing Specialist, celebrated 20 years with TAPM and Retired in March 2021
25 YEARS OF COMMITTED SERVICE & STILL GOING STRONG
Katina Marshall, COO, celebrated 25 years with TAPM
INAUGURAL DRIVING SUCCESS AWARD
Danielle Cole, CFO, was presented with the Inaugural TAPM Driving Success Award for her hard work and dedication to the new TAPM buildings/clinics that have opened in the past year
PEOPLEONTHEMOVE COMMITTED TO HEALTH EQUITY
SPECIAL ACCOMPLISHMENTS
Danielle Cole, Chief Finance Officer Katina Marshall, Chief Operations Officer
Danielle completed the Truist Executive Leadership Program: Mastering Leadership Dynamics a foundational course focusing on self and interpersonal awareness Danielle also received the TAPM inaugural "Driving Success" award for her crucial role in leading TAPM.
Kristen Moore, Marketing and Social Media Specialist
Kristen graduated from the 2022 class of Other Voices Diversity Leadership - The Greensboro Chamber of Commerce signature diversity, equity and inclusion program focused on bringing together individuals from all life experiences to engage in frank and open dialogue to build insight and understanding of the roots of prejudice Kristen also attended JCI North American Academy in St Louis, MO - an immersive experience that combines leadership and personal growth.
Beyonka Leak, Billing Specialist
Beyonka passed her CPC exam to become a official Certified Medical Coder
Kenya Armstrong, Medical Assistant
Kenya Armstrong, RMA completed her Registered Phlebotomy Technician Certification
Paola Reyes-Echevarria, Medical Assistant
Katina completed the Executive Leadership Academy sponsored by the Non-Profit Consortium This program is an extensive nine-month Executive Leadership program The program is designed to build leadership capacity in the local nonprofit sector by providing a unique opportunity for selected executive leaders to gain world-class leadership and coaching skills.
Regina Edwards, Practice Administrator
Paola was voted as Employee of the Year for the year 2021 This award goes to the employee who consistently exemplifies TAPM's mission, vision, and core values.
aren Bass, ing Manager
Karen received her Community Health Coding & billing Specialist Certification
Regina graduated from the 2022 class of Leadership High Point - a 10-month program of Business High Point - Chamber of Commerce that transforms actively engaged citizens and leaders into community champions and Chamber ambassadors
Eugene Wilson, FIT Community Health Outreach Supervisor
Eugene received a certificate for completing the Accelerated Leadership program through Graceland University
Sara Collins, Billing Specialist
Sara received her Community Health Coding & billing Specialist Certification.
PEOPLEONTHEMOVE
COMMITTED TO HEALTH EQUITY
MENTAL HEALTH FIRST AID
Mental Health First Aid is a course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders The training gives you the skills you need to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis.
MHFA Certified Instructors
Eugene Wilson
Carmen Robinson
Della Blankenship
Kiandra Long
Ava Lee
Betina Keel
Ashlee Langston
Latoya Corey
Lakeisha Harris
Shakira Marsha
MHFA STAFF GRADUATION CURRENT
2021 - 2022 MHFA Graduates
Dr Faith Lockett Gardner
Paola Echevarria
Dora Gonzalez
Brenda Rodriguez
Brittany Johnson (Harley)
Elizabeth Spangle
Diana Vega
Kiana Quezada
Gretchen Netherton
Vanessa Stewart
Karen Bass
Cinthia Barrios Lopez
LaVette Cunningham
Christy Harbison
Michelle Cook
Meaghan Whitson
Joseph Boles
Destany Hansen
Regina Wilkins
Irene Yaya
Aline Ruhashya
Jaclyn Noble
TAPM LEADERSHIP
MichelleLewis CEO
SENIOR MANAGEMENT
Michelle Lewis, Chief Executive Officer
Danielle Cole Chief Finance Officer
Katina Marshall Chief Operations Officer
Carmen Robinson, MD Chief Medical Officer
MANAGERS
Karen Bass Billing Manager
Jacqueline Britt Practice Administrator
LaToya Corey, RN Lead Nurse
LaVette Cunningham QI Manager
Regina Edwards Practice Administrator
Lakeisha Harris Credentialing Manager, Executive Assistant
ShalondaShipp DirectorofHumanResources
Maurice McGhee Director of Information Technology
Erica Smedley Director of Nursing
Ashlee Langston Director of Clinical & Quality Services
Meaghan Whitson, MSW, LCSW Director of Behavioral Health
Kristen Moore, MBA Marketing & Social Media Specialist
Charla Nelson, RN Lead Nurse
Heather Newman, RN Lead Nurse
Vora Parramore-Ndupu Practice Administrator
Randa Rumley Special Projects Manager
Andrea Scholer, MD Lead Pediatrician
Eugene Wilson FIT Community Supervisor
PROVIDERS
Desteny Adams, FNP Resident Family Medicine
Daniellee Artis, MD Pediatrics
Joseph Boles, LCSW Behavioral Health
Teresa Bratton, MD Pediatric Asthma & Immunology
Nykedtra Brown, FNP Family Medicine
Andre Chambers, LCSWA Behavioral Health
Peter Coccaro, MD Pediatrics
Channel Dobson, FNP Pediatrics
Romana Hayes, FNP Family Medicine
Faith Lockett Gardner, MD
Pediatrics
Tanika Lewis, FNP Family Medicine
Sarrin List, FNP
Family Medicine
Ying Marshall, RD Nutrition
TAPM PROVIDERS
Marcia Moran, MD Pediatrics
Gretchen Netherton, PNP Pediatrics
Ralph Newman, MD Psychiatry
Daniel Ntibrey, FNP Family Medicine
Ruth Nzenwa, FNP Family Medicine
David Pitonzo, PA Family Medicine
Andrea Scholer, MD Pediatrician
Kawanna Skinner, PNP
Pediatrics
Elizabeth Spangle, FNP Family Medicine
David Roper, MD Pediatrics
Meaghan Whitson, LCSW Behavioral Health
Alvesha Williams, FNP Family Medicine
Irene Yaya, FNP Family Medicine
BOARD OF DIRECTORS
JULY 2O21 - JULY 2022 BOARD
CHRISRIVERA
Board Chair
JASMINEBEARD
Vice Chair
SOFIACRISP
Board Secretary
DR.CLARENCEWILLIAMSON
Treasurer & Finance Chair
MARCUSTHOMAS
Community Engagement & Fund Development Chair
TIFFANYGRANT
Personnel Chair
FELICIAREID
Quality Improvement Committee Chair
SANDYRACHELS
Board Member
MILAGROSAMARO
Board Member
Jennifer and Fred Schaal
David Hurewitz
Hal Phillips and Barbara Carter
Mrs Barbara Lockett
William Truslow
Arthur Kriner
Donald S. Murinson Charitable Fund
Peter and Jeri Whitfield
Larry Davis
Mr and Mrs Michael Berkelhammer
George and Evelyn Bitar
Della and Kenneth Gillis
Kay Sanders
Rosemary Schell
Sherri Forrester
THANK YOU DONORS
Lorraine Malphurs
Carol Simpson
John and Elaine Griffin
Jeffrey Katz and Ila Rosenthal
Felicia Reid
Dr. Rod and Linda Mortenson
Kim Wright
Herbert Broadmeadow II
Dr. Jeff Katz and Ms. Ila Rosenthal
Ginger and Ken Karb
Hannah Britt
Charles and Elizabeth LaBella
Ronald and Barbara Cassell
Sharon Johnston
Rene and Tom Cone
Betsy and Mitchell Oakley
William Markham
Thomas and Fray Metcalf
Robert Murray
Dr and Mr Ray Sullivan
Carole Stoneking
Leigh Ann Klee
Ernestine Taylor
Ken and Ginger Karb
Pleasant Union United Meth Church
First Friends Meeting Women Society
Clarence Williamson
Mary McConnell
Catherine Murray
“Providing access to health care with compassion and respect is what we do - Ensuring Health Equity is who we are.”
- Michelle Lewis, Chief Executive Officer
“Resilience and Results is our Aim - Health Equity is our Goal.”
– Chris Rivera, Board Chair
