MISSION
Triad Adult and Pediatric Medicine, Inc. provides equitable and comprehensive healthcare with compassion and respect to our community.
VISION
Triad Adult and Pediatric Medicine, Inc. strives to be the provider of choice while working with patients and their families to deliver the highest quality of physical, emotional, and behavioral healthcare
Dear Friends and Supporters,
As we reflect on another year at Triad Adult and Pediatric Medicine, Inc (TAPM), we are reminded of our commitment to making a profound TAPM Impact in our community. This year’s theme, "TAPM Impact –Mission Driven, Vision Focused," perfectly encapsulates our dedication to serving our patients and fostering their health and well-being.
At TAPM, our mission has always been to provide equitable and comprehensive healthcare with compassion and respect. Every day, our dedicated team exemplifies this Mission Driven approach, working to ensure that all individuals, regardless of their circumstances, have access to the quality care they deserve. This mission guides our initiatives, shapes our programs, and inspires our interactions with patients and families alike.
In 2024, we are proud to have launched several innovative programs aimed at addressing our community’s healthcare needs. Our Pilot Self-Monitoring Blood Pressure Program has empowered patients to take control of their health, while our expanded Diabetes Management services have provided critical care to those managing chronic conditions. Our Period Poverty Project has addressed the essential need for menstrual products, distributing over 1,500 products to women in need, further promoting health equity.
Recognizing the national challenges of recruitment and retention, TAPM has proactively launched the Pathways to Success program and the Medical Assistant Apprenticeship program in partnership with the North Carolina Community Health Center Association (NCCHCA). These initiatives are essential in developing and retaining the next generation of healthcare professionals. Additionally, we are excited to continue our Vision Focused strategy, particularly as we look forward to the opening of our inaugural dental clinic in High Point, NC, as part of a collaboration with High Point University
We are also proud to report a successful Operational Site Visit (OSV) conducted by the Health Resources and Services Administration (HRSA), where TAPM’s Pathways to Success program was recognized as a promising practice that could serve as a model for other health centers.
Together, we have achieved remarkable milestones, but there is still much work to be done. Your support plays a vital role in helping us realize our vision and amplify our TAPM Impact. We invite you to continue partnering with us on this journey, as we work to expand access to quality healthcare and address health disparities in our community
MichelleLewis Chief Executive Officer
“Thank you for your continued belief in our mission and for standing with us as we work to create a healthier, more equitable future for all.”
Chair
Family Medicine at Arlington 1205 Arlington Street
Greensboro, NC 27406 (Ph) 336 333 3348
Mon-Fri: 8:00am-5:00pm
Family Medicine at Brentwood 2039 Brentwood Street Ste B109 High Point, NC 27263 (Ph) 336 355 9722
Mon-Thurs: 8:00am-5:00pm
Family Medicine at Elm 606 N Elm Street
High Point, NC 27262 (Ph) 336 884 0224
Mon-Fri: 8:00am-5:00pm Saturdays (Oct-Mar): 9am-1pm
Family Medicine at Eugene 1002 S Eugene Street
Greensboro, NC 27406 (Ph) 336.355.9920
W, Thurs: 8:00am-5:00pm
Family Medicine at Northwood 300 W Northwood Street
Greensboro, NC 27401 (Ph) 336.355.9696
Mon-Fri: 8:00am-5:00pm
Pediatrics at Wendover 1046 E Wendover Avenue
Greensboro, NC 27405 (Ph) 336.272.1050
Mon-Fri: 8:00am-5:00pm Saturdays (Oct-Mar): 9am-1pm
+ Asthma care
+ Birth control/contraception
+ COVID-19 testing
+ COVID-19 vaccine
+ Developmental services
+ NC FIT (formerly incarcerated transition)
+ Fluoride dental varnish
+ General primary care
+ HealthySteps
+ Immunizations
+ Integrated behavioral health
+ Interpretation assistance available
+ Management of chronic conditions
+ Medicare wellness/preventative exams
+ Nutrition
+ On-site lab services
+ Self-Monitoring Blood Pressure Program
+ Telehealth appointments
+ Well & sick physical exams
+ Teen Wellness
JULY2023-JUNE2024
13,018 Unique Patients
32,832 Patient Visits
1,865 New Patients
Dr. Santiya Bell is a dedicated dental professional with over 20 years of experience in private practice, community care, and dental education. She earned her Doctor of Dental Medicine from Nova Southeastern University in 2001. Before joining TAPM, Dr. Bell served as Director of Quality Improvement/Quality Assurance at High Point University’s Workman School of Dental Medicine, and she has also practiced with University Dental Associates and DentalWorks.
Dr. Bell's career highlights include founding her own private practice and later providing care for Guilford Adult Health Dental Inspired by her parents’ commitment to public service, she is passionate about enhancing community health At TAPM, her guiding principle is to ask, “What can I do to set this practice and its people up for success?” Dr. Bell is excited to lead the establishment of TAPM’s first dental clinic.
Focus on Prevention: Every visit focuses on educating patients to prevent future issues
Improving Access: Bringing essential dental care to underserved communities in High Point
We extend our heartfelt gratitude to the dedicated community volunteers who have supported TAPM leadership over the past year in establishing the groundwork for our upcoming dental practice. Their generous contributions of time, talent, and resources have been invaluable to our mission.
Committee Members
Felicia Reid, MSN, RN - TAPM Board Member
Brandon J. Washington, DDS, MHA, FICOI, FAAIP - Regional Supervisor, NCDHHS Oral Program
Anbec DeShield-Mayes, DDS, MPA - General Dentist and Owner, Best Smile Dental
Tammy Artis, DDS, PA - Owner, Tammy Artis Dentistry
Lisa Duck, MPH, MCHCS - Executive Director of Strategic Partnerships, Kellin Foundation
Opening Spring/Summer 2025
Health Resources and Services Administration (HRSA)
Expanding capital assistance for hurricane response and recovery efforts (CARE)
American Rescue Plan Act
North Carolina Community Health Center Association State Appropriation for Community Health Centers
Reach Out and Read
FIT (Formerly Incarcerated Transition) Program
Equity Allies Giving Circle + Community Foundation of Greater Greensboro
17% FY2024 Awarded Grants
$16.8M FY2024 Budget
Triad Adult & Pediatric Medicine, Inc. is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as a part of an award totaling $2,288,106 for the fiscal year 2024. This does not include supplemental COVID-19 awards
This year, we're excited to highlight the success of our new call center team, created in response to patient feedback about long wait times at our Wendover location Staffing shortages had caused delays, so we took action by introducing virtual call center specialists to better serve our patients.
With two specialists now fielding around 2,100 calls per month, we've drastically reduced wait times and improved patient satisfaction. This has also allowed our in-office staff to focus more on delivering exceptional face-to-face care.
We remain dedicated to being a trusted resource for our patients and look forward to continuing to enhance our call center services in the year ahead.
Reduced patient wait times for phone inquiries
Improved overall patient satisfaction through quicker response times
Enhanced patient access to information and assistance
Allowed in-office staff to dedicate more attention to in-person patient care
Supported better scheduling and appointment management
Behavioral Health and Social Drivers of Health (SDOH) play a crucial role in shaping an individual’s overall well-being. Behavioral health refers to the emotional, psychological, and social factors that impact how we manage stress, maintain relationships, and navigate mental health challenges. These aspects are deeply connected to physical health, as mental health conditions often have a direct effect on physical wellness.
Social Drivers of Health, including factors like income, education, and living conditions, significantly influence an individual's ability to access care and maintain good health. By addressing both behavioral health and these external influences, we can better tackle health disparities, improve overall mental and physical health outcomes, and move toward a healthier, more equitable community.
These graphs illustrate the percentage of patients who have these behavioral health and SDOH needs.
1,028,026
845
153
Diabetes is a significant public health issue, and at TAPM, we are dedicated to reducing barriers to care for our patients living with this condition As a patient-centered medical home, our goal is to provide comprehensive care that helps prevent serious complications such as heart disease, stroke, kidney disease, blindness, and more
In partnership with Prevent Blindness North Carolina, TAPM offers free retinopathy screenings for diabetic patients 18 years and older, regardless of their ability to pay. Patients with abnormal findings are referred by their primary care provider to specialists for further treatment. Beyond retinal screenings, we also assess patients for a range of risk factors, including family history of glaucoma and vision changes.
Through this program, we’re able to provide essential preventive services to uninsured and underinsured patients who might otherwise face lengthy wait times for specialist care.
At Triad Adult and Pediatric Medicine, we are committed to meeting our patients where they are and addressing their unique needs. Many of our patients face chronic conditions like hypertension, often compounded by various social drivers of health. As their patient-centered medical home, we prioritize empowering our patients on their wellness journey.
Hypertension, commonly referred to as the "silent killer," is a prevalent issue in our patient population. To address this, we launched the Self-Monitoring Blood Pressure Program—a 12-week initiative designed to educate patients on managing their blood pressure, recognizing symptoms of heart attack and stroke, and adopting healthy lifestyle habits. Through weekly collaboration between Health Coaches and Primary Care Providers, we closely monitor patients’ progress, medication adherence, and help overcome any barriers they face
This program has not only led to significant improvements in blood pressure control but also empowered patients to take charge of their health, working hand-in-hand with their healthcare team to reach their personal health goals.
“This program has impacted my health tremendously. It coached me in so many different ways, and I am so grateful. The program is very encouraging and gives you all the tools you need to help you along. If it hadn’t been for my coach, I would never have reached the blood pressure levels I have now. The program has been with me from beginning to end, and I encourage everyone to reach out because it can be very helpful to you ”
- Harold Stuart, Self Monitoring Blood Pressure Program Patient
TAPM Nutrition Service provides individualized nutrition counseling to promote wellness and manage medical conditions such as diabetes, cardiovascular diseases, gastrointestinal disorders, and more. Our registered dietitians work with patients to assess eating habits, establish goals, and improve overall health through tailored dietary plans and physical activity
The Diabetes Self-Management Education and Support (DSMES) program empowers patients to manage their diabetes effectively through personalized assessments, educational classes, and follow-up support. The program helps improve blood sugar levels, prevent complications, and lower healthcare costs while also offering emotional support for those living with diabetes.
A key highlight of our Nutrition Service in 2023-2024 is the partnership with the Guilford County Public Health Department. Since November 2023, TAPM’s Registered Dietitian, Ying Marshall, was training and collaborating with Deshawn McNeil, a nutritionist from Guilford County Public Health. Deshawn leads diabetes education for preconception and interconception health services to reduce infant mortality and provided nutrition services for TAPM patients two days a week. This collaboration significantly extended our outreach and impact in the community.
During Women’s History Month, TAPM focused on addressing the critical issue of period poverty a growing health concern that affects millions of women worldwide. In the U.S., nearly 22 million women live in poverty, many of whom struggle to afford menstrual products. This lack of access poses significant health risks, including increased chances of urinary tract infections, especially when inadequate menstrual supplies are used for extended periods.
TAPM is committed to advancing health equity through various community-focused initiatives, such as our food pantry and clothing closet. This year, we expanded our efforts by launching a feminine product drive to support our female patients. We partnered with employees and the local community to collect essential items that were distributed to patients in need.
This initiative addressed a vital health concern and empowered women within our community by ensuring access to necessary products that promote both dignity and well-being.
1,500+ Feminine products collected and distributed
OUR GOAL
Patient surveys are sent out each night to patient cell phones. Patients are given 3 days to complete the survey. Questions asked in the survey include topics such as service received, facility maintenance, provider approval, etc. Patients have the ability to request feedback from a TAPM team member as well.
“Solo te felicito por el trato humano y amable que recibimos Un millón de gracias Dios lo bendiga ”
“This was first time at this location any everything was amazing!! I liked the environment and the staff was beyond friendly!”
"Our experience with Dr Artis is always top tier Along with all nurses and staff we come in contact with They make my children feel happy, memorable and welcome at every visit "
At TAPM, we prioritize a thriving workplace culture that fosters both professional and personal development for our colleagues. Our Culture Excellence initiative focuses on making TAPM the employer and provider of choice by investing in our greatest asset our people.
We are partnering with Corporate Transcendence, experts in workforce culture transformation. Their proven methodologies are guiding our organizational assessments, leadership mastermind sessions, and the formation of a Culture Excellence Council.
Led by our Senior Leadership Team, this initiative emphasizes employee feedback, patient satisfaction, and colleague engagement. Through shared learning and open discussions, we are committed to cultivating a positive culture that enhances the quality of care we provide to our community.
Pathways to Success is an innovative leadership development program designed to identify and cultivate future leaders within TAPM. Through a structured approach that includes mentoring, professional development, and targeted training, the program empowers staff to reach their full potential. Pathways to Success reflects a strategic cultural shift within TAPM, focusing on fostering long-term growth and sustainability by nurturing talent from within the organization.
By emphasizing the importance of longevity, dedication, and work values that align with TAPM’s Mission, Vision, and Core Values, this program ensures that our leadership pipeline remains strong and futurefocused. As we advance our people, processes, and technology, Pathways to Success serves as a critical tool for promoting innovation, reinforcing organizational commitment, and maintaining our high standards of care and service excellence It is through this program that we can ensure continued growth and align our team with TAPM’s goals for the future
Danielle Cole, Chief Finance and Business Development Officer
We’re proud to announce the promotion of Danielle Cole to Chief Finance and Business Development Officer. Danielle’s visionary leadership and financial expertise have been instrumental in TAPM’s growth, driving key expansions and acquisitions that allow us to better serve our community. Her commitment to building a strong foundation for our organization aligns directly with our mission of providing accessible, high-quality care
Through Pathways to Success, Danielle’s new role exemplifies TAPM’s commitment to fostering internal talent and strategic advancement. Her promotion highlights the power of nurturing leaders who embody TAPM’s core values, ensuring we remain sustainable and community-focused for years to come.
In 2024, TAPM, in partnership with the North Carolina Community Health Center Association (NCCHCA), launched its Medical Assistant Apprenticeship Program to provide a clear pathway into the healthcare field for individuals seeking hands-on experience and professional development. This one-year program offers participants the unique opportunity to earn while they learn, combining paid work with formal education. It’s a stepping stone for those with a high school diploma or equivalent who are eager to begin a career in healthcare.
This year, we welcomed two dedicated individuals into the program. As they balance classroom learning with practical experience in our clinical setting, they are gaining valuable skills and knowledge. By the end of the program, these apprentices will be well-prepared to enter the workforce as qualified medical assistants, equipped with the training needed to support TAPM’s mission of providing equitable, compassionate healthcare to our community
TAPM is proud to offer this opportunity through our partnership with NCCHCA and is excited to continue growing the program, further investing in the future of healthcare in our region.
Community outreach is a vital component of TAPM’s mission, as it extends beyond clinical care to support the broader Guilford County community. Our work is powered by dedicated Community Health Workers (CHWs), who use best practices in community care to help individuals build a sense of belonging, connection, and collective support. These efforts play a critical role in improving recovery, overall well-being, and access to essential health services.
As part of TAPM’s Strategic Plan, we are committed to intentional outreach and building partnerships with local stakeholders. These collaborations allow us to better serve the community and ensure that residents have access to resources that enhance their health and quality of life. One such initiative includes our partnership with local Enrollment Assisters, who are onsite to help individuals apply for Medicaid following its expansion on December 1, 2023.
Additionally, TAPM’s mobile unit has bolstered our visibility and brought healthcare services directly to underserved areas From facilitating health clinics to engaging with community initiatives, we continue to make an impact A highlight this year was our Outreach team being invited to the Governor's Mansion for Governor Roy Cooper's Proclamation for Reentry 2030. In the coming year, we are excited to explore and expand our services even further, reaching more individuals in need.
The North Carolina Formerly Incarcerated Transition (NC FIT) Program has seen growth and change throughout the past year. As the program has expanded, our team has focused on adapting to meet the evolving needs of the community.
To better support those we serve, NC FIT has brought on additional staff, particularly individuals with lived experience, who provide invaluable guidance to those reentering society. Outreach and community engagement remain top priorities, helping us further our mission.
NC FIT connects formerly incarcerated individuals with chronic diseases, mental health conditions, and/or substance use disorders to critical healthcare services and reentry resources, aiding their transition back into the community
OUR MISSION:
Improve the well-being and health of people who have been recently released and improve their chances of successful reentry into the community.
OUR GOAL:
Connect individuals being released from incarceration with necessary health services, encompassing physical health, mental health, and substance use disorder treatment. Assist FIT Program clients with all aspects of reentry, including housing, job training, legal needs, education, transportation, and life skills.
Mental Health First Aid equips individuals with the skills to recognize and respond to signs of mental illness and substance use disorders. It empowers participants to offer initial support and timely intervention to those in need. The training also emphasizes empathy, nonjudgmental support, and self-care for those providing assistance, helping to ensure their own mental well-being while supporting others.
Aline
In April, Jaclyn Noble and Aline Ruhashya attended the annual Mental Health First Aid (MHFA) Summit in St. Louis, Missouri. They gained new skills, heard from MHFA thought leaders, and connected with fellow instructors and trainers.
Alisha Johnson
Amanda Marsh
Amber Cranford
Brittany Godley
Beyonka Leak
Chantal Young
Cinnamon Reese
Danielle Cole
DeAngelo Bolden
Dawana Dunn Morris
Hope Stickle
Katina Marshall
Kristen Moore
Liberty Riley
Lindsey Garcia
Maleeha Hassan
Missy Bravo
Sonya Valdies 2023
Maurice McGhee
Nicole Anderson
Paola Reyes-Echevarria
Reid Brannan
Shalonda Shipp
Shakeerah Miles
Our TAPM providers are more than just healthcare professionals; they are compassionate individuals committed to advancing the health and well-being of our community. From primary care to specialized services, each team member brings a wealth of knowledge, a caring approach, and an unwavering dedication to each patient they serve.
Michelle A. Lewis Chief Executive Officer
Danielle Cole Chief Finance & Business Development Officer
Katina Marshall-Dawson Chief Operations Officer
Subhankar Samal, MD Chief Medical Officer
Karen Bass Revenue Cycle Manager MANAGERS
Jacqueline Britt Practice Administrator
Charla Nelson, RN Lead Nurse
LaVette Cunningham Quality Improvement Manager
Regina Edwards Practice Administrator
Alisha Johnson Executive Assistant
Shalonda Shipp Director of Human Resources
Maurice McGhee Director of Information Technology
Ashlee Langston Director of Care Management Services
Meaghan Whitson, MSW, LCSW Director of Behavioral Health
Eugene Wilson Outreach and Enrollment Manager
Michelle Holder, RN Lead Nurse
Vora Parramore-Ndupu Practice Administrator
Randa Rumley Special Projects Manager/EHR System Analyst
Andrea Scholer, MD Lead Pediatrician
Kristen Moore, MBA Marketing & Social Media Manager
FELICIA REID Board Chair
JASMINE BEARD Vice Chair
TIFFANY GRANT
Board Secretary, Personnel Committee Chair
SOPHIA CRISP
Treasurer & Finance Chair
MARCUS THOMAS
Community Engagement & Fund Development Chair
MILAGROS AMARO
Quality Improvement Committee Chair
CHRIS RIVERA Board Member
TIFFANY PILSON Board Member
DR. CLARENCE WILLIAMSON Board Member
Thank You, Felicia, Chris, and Tiffany!
For Your Leadership and Dedication
Your unwavering commitment to expanding access to quality healthcare in Guilford County has left a lasting legacy. We are deeply thankful for your leadership and the positive impact you’ve had on our community. Your guidance has helped shape the lives of many, and we are grateful for your continued support in driving our mission forward.
We extend our heartfelt gratitude to all of our donors Your generosity empowers Triad Adult and Pediatric Medicine to continue providing compassionate, equitable healthcare to those in need. Through your support, we can expand our services, offer critical programs, and impact the lives of countless individuals in our community. Together, we are making a difference and helping to build a healthier future for all. Thank you for being an essential part of our mission.
Alan Duncan
Ann O. Brown
Betty Pierson
Carol P. Stevens
Carol Simpson
Catherine Murray
Charles Lownes
David Hurewitz
D Kim Wright
Donald Cunningham
Dr. and Mrs. Donald S. Murinson
Dr. and Mrs. Rodney Mortenson
Dr. Bruce Brodie
Ella Wertz
Erwin Fuller, Jr.
Felicia Reid
First Baptist Church of Greensboro
First Friends Meeting
Foy Eugene Grubb Jr. Living Trust
Gary and Kathryn Leonard
Hannah Britt
HB Phillips
Ila Rosenthal and Addie
Jeffrey Katz and Ila Rosenthal
Jennifer Schaal
John and Elaine Griffin
John Neufeld
Julie and Joseph King
Kay Sanders
Kenneth and Della Gillis
Kimberly Mathews
Larry Davis
Sandy and Lisa Duck
Lorraine J Malphurs
Mary McConnell
Mary R Mathews
Mr and Mrs Tom Cone
Pat and Peter Levitin
Paul Hessling
Phillips Carter
Dr. Richard Kaplan
Robert and Donna Ehinger
Robert and Levina Kollar
Robert and Mary Jane Fitzsimons
Robert Murray
Ronald and Barbara Cassell
Roncisco Davis
Rosemarie Broadmeadow
Sharon Johnston
Sherri R. Forrester
St. James Presbyterian Church
Stout Family Foundation
Dr. Stuart Tafeen
Thomas L. Bien, Jr.
Virginia B. Karb
This year, Triad Adult and Pediatric Medicine was honored to receive a generous grant from the Equity Allies Giving Circle, a group within the Community Foundation of Greater Greensboro dedicated to addressing systemic inequities in our community. This giving circle, which emerged from the Equity Allies affinity group founded in 2019, brings together a committed group of approximately 20 donors who pool their resources to make impactful grants targeting social and racial inequities in Greensboro
Led by Robin Lane, the Equity Allies Giving Circle meets regularly to engage in discussions about local issues, with a particular focus on the causes and effects of medical debt and its disproportionate impact on communities of color. Their work emphasizes a commitment to viewing these challenges through a justice lens, advocating for and funding initiatives that go beyond traditional charitable approaches.
The mission of the Equity Allies Giving Circle aligns closely with TAPM's commitment to providing equitable and comprehensive healthcare. We are immensely grateful for their support, which will help us further our mission to serve the community with compassion and respect. This partnership inspires us as we strive to address the health disparities facing our community and work towards creating a more equitable healthcare system for all.
