Triad Adult & Pediatric Medicine 2024 Annual Report

ANNUAL REPORT 2024 TAPM IMPACT MISSION DRIVEN VISION FOCUSED JULY 2023 -JUNE 2024

336.355.9696 Greensboro & High Point www.tapmedicine.com 4

THE CORE OF WHO WE ARE AND WHAT WE DO

MISSION Triad Adult and Pediatric Medicine, Inc. provides equitable and comprehensive healthcare with compassion and respect to our community.

VISION Triad Adult and Pediatric Medicine, Inc. strives to be the provider of choice while working with patients and their families to deliver the highest quality of physical, emotional, and behavioral healthcare.

CORE VALUES Customer First Culture Respect Global Diversity

Quality Care Compassion Integrity

MISSION DRIVEN | VISION FOCUSED

5

TABLE OF CONTENTS 4 TAPM Impact

18 Period Poverty

5 Locations & Services

19 Patient Experience

7 Patient Visits

20 Culture Excellence

8 TAPM Dental

21 Pathways to Success

10 Financial Review

22 Medical Assistant Apprenticeship

12 Call Center

23 Community Outreach

13 Quality Improvement

24 NC FIT Program

14 Behavioral Health

25 Mental Health First Aide

15 Prevent Blindness

26 TAPM Providers & Leadership

16 Blood Pressure Program

29 Board of Directors

17 Nutrition & Diabetes

30 Donors

This Health Center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

MISSION DRIVEN | VISION FOCUSED

Triad Adult & Pediatric Medicine, Inc. is a Federally Qualified Health Center (FQHC) and an FTCA Deemed Facility.

6

TAPM IMPACT

MISSION DRIVEN | VISION FOCUSED

A Letter from Our CEO and Board Chair

Dear Friends and Supporters, As we reflect on another year at Triad Adult and Pediatric Medicine, Inc. (TAPM), we are reminded of our commitment to making a profound TAPM Impact in our community. This year’s theme, "TAPM Impact – Mission Driven, Vision Focused," perfectly encapsulates our dedication to serving our patients and fostering their health and well-being.

At TAPM, our mission has always been to provide equitable and comprehensive healthcare with compassion and respect. Every day, our dedicated team exemplifies this Mission Driven approach, working to ensure that all individuals, regardless of their circumstances, have access to the quality care they deserve. This mission guides our initiatives, shapes our programs, and inspires our interactions with patients and families alike.

In 2024, we are proud to have launched several innovative programs aimed at addressing our community’s healthcare needs. Our Pilot Self-Monitoring Blood Pressure Program has empowered patients to take control of their health, while our expanded Diabetes Management services have provided critical care to those managing chronic conditions. Our Period Poverty Project has addressed the essential need for menstrual products, distributing over 1,500 products to women in need, further promoting health equity.

Recognizing the national challenges of recruitment and retention, TAPM has proactively launched the Pathways to Success program and the Medical Assistant Apprenticeship program in partnership with the North Carolina Community Health Center Association (NCCHCA). These initiatives are essential in developing and retaining the next generation of healthcare professionals. Additionally, we are excited to continue our Vision Focused strategy, particularly as we look forward to the opening of our inaugural dental clinic in High Point, NC, as part of a collaboration with High Point University.

We are also proud to report a successful Operational Site Visit (OSV) conducted by the Health Resources and Services Administration (HRSA), where TAPM’s Pathways to Success program was recognized as a promising practice that could serve as a model for other health centers.

Together, we have achieved remarkable milestones, but there is still much work to be done. Your support plays a vital role in helping us realize our vision and amplify our TAPM Impact. We invite you to continue partnering with us on this journey, as we work to expand access to quality healthcare and address health disparities in our community.

“Thank you for your continued belief in our mission and for standing with us as we work to create a healthier, more equitable future for all.”

Michelle Lewis

Chief Executive Officer

MISSION DRIVEN | VISION FOCUSED

Felicia Reid

2024 Board Chair

7

LOCATIONS & SERVICES Six TAPM Locations Across Guilford Co.

Adult & Pediatric Services

Family Medicine at Arlington 1205 Arlington Street Greensboro, NC 27406 (Ph) 336.333.3348 Mon-Fri: 8:00am-5:00pm

+ Asthma care + Birth control/contraception + COVID-19 testing + COVID-19 vaccine + Developmental services + NC FIT (formerly incarcerated transition) + Fluoride dental varnish + General primary care + HealthySteps + Immunizations + Integrated behavioral health + Interpretation assistance available + Management of chronic conditions + Medicare wellness/preventative exams + Nutrition + On-site lab services + Self-Monitoring Blood Pressure Program + Telehealth appointments + Well & sick physical exams + Teen Wellness

Family Medicine at Brentwood 2039 Brentwood Street Ste B109 High Point, NC 27263 (Ph) 336.355.9722 Mon-Thurs: 8:00am-5:00pm

Family Medicine at Elm 606 N Elm Street High Point, NC 27262 (Ph) 336.884.0224 Mon-Fri: 8:00am-5:00pm Saturdays (Oct-Mar): 9am-1pm

Family Medicine at Eugene 1002 S Eugene Street Greensboro, NC 27406 (Ph) 336.355.9920 W, Thurs: 8:00am-5:00pm

Julie Knight/Triad Business Journal

Family Medicine at Northwood 300 W Northwood Street Greensboro, NC 27401 (Ph) 336.355.9696 Mon-Fri: 8:00am-5:00pm

Pediatrics at Wendover 1046 E Wendover Avenue Greensboro, NC 27405 (Ph) 336.272.1050 Mon-Fri: 8:00am-5:00pm Saturdays (Oct-Mar): 9am-1pm

MISSION DRIVEN | VISION FOCUSED

8

YEAR IN REVIEW JULY 2023 -JUNE 2024

MISSION DRIVEN | VISION FOCUSED

9

PATIENT VISITS

13,018 Unique Patients

32,832

1,865 New Patients

Patient Visits

ACCESS FIRST

10

TAPM DENTAL

THE WORK HAS BEGUN

Dr. Santiya Bell is a dedicated dental professional with over 20 years of experience in private practice, community care, and dental education. She earned her Doctor of Dental Medicine from Nova Southeastern University in 2001. Before joining TAPM, Dr. Bell served as Director of Quality Improvement/Quality Assurance at High Point University’s Workman School of Dental Medicine, and she has also practiced with University Dental Associates and DentalWorks.

Dr. Bell's career highlights include founding her own private practice and later providing care for Guilford Adult Health Dental. Inspired by her parents’ commitment to public service, she is passionate about enhancing community health. At TAPM, her guiding principle is to ask, “What can I do to set this practice and its people up for success?” Dr. Bell is excited to lead the establishment of TAPM’s first dental clinic.

Santiya Bell, DMD Interim Dental Director

Focus on Prevention: Every visit focuses on educating patients to prevent future issues Improving Access: Bringing essential dental care to underserved communities in High Point

Dental Ad-hoc Committee We extend our heartfelt gratitude to the dedicated community volunteers who have supported TAPM leadership over the past year in establishing the groundwork for our upcoming dental practice. Their generous contributions of time, talent, and resources have been invaluable to our mission.

Committee Members Felicia Reid, MSN, RN - TAPM Board Member Brandon J. Washington, DDS, MHA, FICOI, FAAIP - Regional Supervisor, NCDHHS Oral Program Anbec DeShield-Mayes, DDS, MPA - General Dentist and Owner, Best Smile Dental Tammy Artis, DDS, PA - Owner, Tammy Artis Dentistry Lisa Duck, MPH, MCHCS - Executive Director of Strategic Partnerships, Kellin Foundation

ACCESS FIRST

11

SNEAK PEAK OF TAPM DENTAL Opening Spring/Summer 2025

TAPM DENTAL 231 Plaza Lane - 2nd floor High Point, NC 27263

ACCESS FIRST

12

FINANCIAL REVIEW PEDIATRIC PAYER MIX Medicaid - 90% Private Insurance - 4% None/Underinsured - 6%

ADULT PAYER MIX Medicaid - 51% Medicare - 7% Private Insurance - 24% None/Underinsured - 18%

TOTAL PAYER MIX Medicaid - 79% Medicare - 1% Private Insurance - 10% None/Underinsured - 10%

FISCAL YEAR 2024 GRANTS Health Resources and Services Administration (HRSA) Expanding capital assistance for hurricane response and recovery efforts (CARE) American Rescue Plan Act North Carolina Community Health Center Association State Appropriation for Community Health Centers Reach Out and Read FIT (Formerly Incarcerated Transition) Program Equity Allies Giving Circle + Community Foundation of Greater Greensboro

ACCESS FIRST

13

$16.8M FY2024 Budget

17%

77%

6%

FY2024 Awarded Grants

FY2024 Insurance + Patient Revenue

*Additional financial resourced required to cover a deficit in budget.

Shortfall Funding

Triad Adult & Pediatric Medicine, Inc. is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as a part of an award totaling $2,288,106 for the fiscal year 2024. This does not include supplemental COVID-19 awards.

ACCESS FIRST

14

CALL CENTER YOU ASKED, AND WE LISTENED!

Nancy Franco Call Center Specialist

This year, we're excited to highlight the success of our new call center team, created in response to patient feedback about long wait times at our Wendover location. Staffing shortages had caused delays, so we took action by introducing virtual call center specialists to better serve our patients.

With two specialists now fielding around 2,100 calls per month, we've drastically reduced wait times and improved patient satisfaction. This has also allowed our in-office staff to focus more on delivering exceptional face-to-face care.

Jennifer Rodriguez Call Center Specialist

We remain dedicated to being a trusted resource for our patients and look forward to continuing to enhance our call center services in the year ahead.

CALL CENTER INTRODUCED IN APRIL 2024

Reduced patient wait times for phone inquiries Improved overall patient satisfaction through quicker response times Enhanced patient access to information and assistance Allowed in-office staff to dedicate more attention to in-person patient care Supported better scheduling and appointment management

ACCESS FIRST

15

QUALITY IMPROVEMENT 88%

80%

57%

Adult Weight Management

Cholesterol Management

Controlled Hypertension

82%

73%

78%

35%

Depression Screenings

Smoking Cessation

Controlled Diabetes (A1c)

Mammogram Screenings

76%

45%

50%

100%

Colorectal Cancer Screening

Cervical Cancer Screenings

Early Entry Prenatal Care

63% Children & Adolescent Weight Management

Tobacco Use Screening & Cessation Intervention

Indicates an increase from last fiscal year

153

1445

371

781

Free Diabetic Retinopathy Screenings

Pediatric Photo Screenings

FOBT Colorectal Cancer Screening Test Kits to Patients

Newborns Entered into the Practice

QUALITY FIRST

16

BEHAVIORAL HEALTH Behavioral Health and Social Drivers of Health (SDOH) play a crucial role in shaping an individual’s overall well-being. Behavioral health refers to the emotional, psychological, and social factors that impact how we manage stress, maintain relationships, and navigate mental health challenges. These aspects are deeply connected to physical health, as mental health conditions often have a direct effect on physical wellness.

Social Drivers of Health, including factors like income, education, and living conditions, significantly influence an individual's ability to access care and maintain good health. By addressing both behavioral health and these external influences, we can better tackle health disparities, improve overall mental and physical health outcomes, and move toward a healthier, more equitable community.

SOCIAL DRIVERS OF HEALTH

Behavioral Health Need by Patient Percentage

41%

Depression Depression

27%

Anxiety Anxiety

11%

Alcohol Alcohol

Sleep Sleep

These graphs illustrate the percentage of patients who have these behavioral health and SDOH needs.

27%

Mood Mood

10%

Incarceration Incarceration

11% 16%

Drugs Drugs 0

10

20

30

40

50

SDOH Need by Patient Percentage

61%

Food Food

28%

Transportation Transportation

25%

Safety Safety

53%

Housing Housing 0

QUALITY FIRST

10

20

30

40

50

60

70

17

PREVENT BLINDNESS 1,028,026 Adults in North Carolina (12%) have been diagnosed with diabetes

845 Active TAPM patients (5%) are living with diabetes

153

Diabetes is a significant public health issue, and at TAPM, we are dedicated to reducing barriers to care for our patients living with this condition. As a patient-centered medical home, our goal is to provide comprehensive care that helps prevent serious complications such as heart disease, stroke, kidney disease, blindness, and more.

In partnership with Prevent Blindness North Carolina, TAPM offers free retinopathy screenings for diabetic patients 18 years and older, regardless of their ability to pay. Patients with abnormal findings are referred by their primary care provider to specialists for further treatment.

Beyond retinal screenings, we also assess patients for a range of risk factors, including family history of glaucoma and vision changes.

Through this program, we’re able to provide essential preventive services to uninsured and underinsured patients who might otherwise face lengthy wait times for specialist care.

Free retinopathy screenings to diabetic patients

QUALITY FIRST

18

SELF-MONITORING BLOOD PRESSURE At Triad Adult and Pediatric Medicine, we are committed to meeting our patients where they are and addressing their unique needs. Many of our patients face chronic conditions like hypertension, often compounded by various social drivers of health. As their patient-centered medical home, we prioritize empowering our patients on their wellness journey.

Hypertension, commonly referred to as the "silent killer," is a prevalent issue in our patient population.

To address this, we launched the Self-Monitoring Blood Pressure Program—a 12-week initiative designed to educate patients on managing their blood pressure, recognizing symptoms of heart attack and stroke, and adopting healthy lifestyle habits. Through weekly collaboration between Health Coaches and Primary Care Providers, we closely monitor patients’ progress, medication adherence, and help overcome any barriers they face.

This program has not only led to significant improvements in blood pressure control but also empowered patients to take charge of their health, working hand-in-hand with their healthcare team to reach their personal health goals.

“This program has impacted my health tremendously. It coached me in so many different ways, and I am so grateful. The program is very encouraging and gives you all the tools you need to help you along. If it hadn’t been for my coach, I would never have reached the blood pressure levels I have now. The program has been with me from beginning to end, and I encourage everyone to reach out because it can be very helpful to you.”

- Harold Stuart, Self Monitoring Blood Pressure Program Patient

QUALITY FIRST

19

NUTRITION + DIABETES TAPM Nutrition Service provides individualized nutrition counseling to promote wellness and manage medical conditions such as diabetes, cardiovascular diseases, gastrointestinal disorders, and more. Our registered dietitians work with patients to assess eating habits, establish goals, and improve overall health through tailored dietary plans and physical activity

Referrals for Nutrition Service

The Diabetes Self-Management Education and Support (DSMES) program empowers patients to manage their diabetes effectively through personalized assessments, educational classes, and follow-up support. The program helps improve blood sugar levels, prevent complications, and lower healthcare costs while also offering emotional support for those living with diabetes.

419

544

Attended Nutrition Service Sessions

A key highlight of our Nutrition Service in 2023-2024 is the partnership with the Guilford County Public Health Department.

Since November 2023, TAPM’s Registered Dietitian, Ying Marshall, was training and collaborating with Deshawn McNeil, a nutritionist from Guilford County Public Health. Deshawn leads diabetes education for preconception and interconception health services to reduce infant mortality and provided nutrition services for TAPM patients two days a week. This collaboration significantly extended our outreach and impact in the community.

QUALITY FIRST

204 Referrals for Diabetes Services

20

PERIOD POVERTY During Women’s History Month, TAPM focused on addressing the critical issue of period poverty—a growing health concern that affects millions of women worldwide. In the U.S., nearly 22 million women live in poverty, many of whom struggle to afford menstrual products. This lack of access poses significant health risks, including increased chances of urinary tract infections, especially when inadequate menstrual supplies are used for extended periods.

TAPM is committed to advancing health equity through various community-focused initiatives, such as our food pantry and clothing closet. This year, we expanded our efforts by launching a feminine product drive to support our female patients. We partnered with employees and the local community to collect essential items that were distributed to patients in need.

This initiative addressed a vital health concern and empowered women within our community by ensuring access to necessary products that promote both dignity and well-being.

1,500+ Feminine products collected and distributed

92

CUSTOMER FIRST

21

PATIENT EXPERIENCE Family Medicine at Eugene Family Medicine at Eugene

83%

Family Medicine at Northwood Family Medicine at Northwood

83%

Family Medicine at Brentwood Family Medicine at Brentwood

82%

Pediatrics at Wendover Pediatrics at Wendover

OUR GOAL:

82%

Family Medicine Family Medicine at Elm at Elm

82%

Family Medicine at Arlington Family Medicine at Arlington

80%

Our GoalGOAL OUR 0

90% 20

40

60

80

100

Patient surveys are sent out each night to patient cell phones. Patients are given 3 days to complete the survey.

Questions asked in the survey include topics such as service received, facility maintenance, provider approval, etc. Patients have the ability to request feedback from a TAPM team member as well.

“Solo te felicito por el trato humano y amable que recibimos. Un millón de gracias. Dios lo bendiga.”

“This was first time at this location any everything was amazing!! I liked the environment and the staff was beyond friendly!”

"Our experience with Dr. Artis is always top tier.

Along with all nurses and staff we come in contact with. They make my children feel happy, memorable and welcome at every visit."

CUSTOMER FIRST

22

CULTURE EXCELLENCE At TAPM, we prioritize a thriving workplace culture that fosters both professional and personal development for our colleagues. Our Culture Excellence initiative focuses on making TAPM the employer and provider of choice by investing in our greatest asset—our people.

We are partnering with Corporate Transcendence, experts in workforce culture transformation. Their proven methodologies are guiding our organizational assessments, leadership mastermind sessions, and the formation of a Culture Excellence Council.

Led by our Senior Leadership Team, this initiative emphasizes employee feedback, patient satisfaction, and colleague engagement. Through shared learning and open discussions, we are committed to cultivating a positive culture that enhances the quality of care we provide to our community.

92

Karen Bass, Revenue Cycle Manager Culture Excellence Lead

Culture Excellence Advisors

PEOPLE FIRST

23

PATHWAYS TO SUCCESS Pathways to Success is an innovative leadership development program designed to identify and cultivate future leaders within TAPM. Through a structured approach that includes mentoring, professional development, and targeted training, the program empowers staff to reach their full potential.

Pathways to Success reflects a strategic cultural shift within TAPM, focusing on fostering long-term growth and sustainability by nurturing talent from within the organization.

By emphasizing the importance of longevity, dedication, and work values that align with TAPM’s Mission, Vision, and Core Values, this program ensures that our leadership pipeline remains strong and futurefocused. As we advance our people, processes, and technology, Pathways to Success serves as a critical tool for promoting innovation, reinforcing organizational commitment, and maintaining our high standards of care and service excellence. It is through this program that we can ensure continued growth and align our team with TAPM’s goals for the future.

Elevating Leadership: Danielle Cole’s Strategic Impact on TAPM’s Growth We’re proud to announce the promotion of Danielle Cole to Chief Finance and Business Development Officer. Danielle’s visionary leadership and financial expertise have been instrumental in TAPM’s growth, driving key expansions and acquisitions that allow us to better serve our community. Her commitment to building a strong foundation for our organization aligns directly with our mission of providing accessible, high-quality care.

Danielle Cole, Chief Finance and Business Development Officer

PEOPLE FIRST

Through Pathways to Success, Danielle’s new role exemplifies TAPM’s commitment to fostering internal talent and strategic advancement. Her promotion highlights the power of nurturing leaders who embody TAPM’s core values, ensuring we remain sustainable and community-focused for years to come.

24

MEDICAL ASSISTANT APPRENTICESHIP In 2024, TAPM, in partnership with the North Carolina Community Health Center Association (NCCHCA), launched its Medical Assistant Apprenticeship Program to provide a clear pathway into the healthcare field for individuals seeking hands-on experience and professional development. This one-year program offers participants the unique opportunity to earn while they learn, combining paid work with formal education. It’s a stepping stone for those with a high school diploma or equivalent who are eager to begin a career in healthcare.

This year, we welcomed two dedicated individuals into the program. As they balance classroom learning with practical experience in our clinical setting, they are gaining valuable skills and knowledge. By the end of the program, these apprentices will be well-prepared to enter the workforce as qualified medical assistants, equipped with the training needed to support TAPM’s mission of providing equitable, compassionate healthcare to our community.

TAPM is proud to offer this opportunity through our partnership with NCCHCA and is excited to continue growing the program, further investing in the future of healthcare in our region.

Julianna Cruz Medical Assistant Apprentice

Jessica Coles Medical Assistant Apprentice

-Oliver Wendell Holmes Sr.

PEOPLE FIRST

25

COMMUNITY OUTREACH Community outreach is a vital component of TAPM’s mission, as it extends beyond clinical care to support the broader Guilford County community. Our work is powered by dedicated Community Health Workers (CHWs), who use best practices in community care to help individuals build a sense of belonging, connection, and collective support. These efforts play a critical role in improving recovery, overall well-being, and access to essential health services.

As part of TAPM’s Strategic Plan, we are committed to intentional outreach and building partnerships with local stakeholders. These collaborations allow us to better serve the community and ensure that residents have access to resources that enhance their health and quality of life. One such initiative includes our partnership with local Enrollment Assisters, who are onsite to help individuals apply for Medicaid following its expansion on December 1, 2023.

Additionally, TAPM’s mobile unit has bolstered our visibility and brought healthcare services directly to underserved areas. From facilitating health clinics to engaging with community initiatives, we continue to make an impact. A highlight this year was our Outreach team being invited to the Governor's Mansion for Governor Roy Cooper's Proclamation for Reentry 2030. In the coming year, we are excited to explore and expand our services even further, reaching more individuals in need.

COMMUNITY FIRST

26

NC - FIT PROGRAM The North Carolina Formerly Incarcerated Transition (NC FIT) Program has seen growth and change throughout the past year. As the program has expanded, our team has focused on adapting to meet the evolving needs of the community.

OUR MISSION: Improve the well-being and health of people who have been recently released and improve their chances of successful reentry into the community.

To better support those we serve, NC FIT has brought on additional staff, particularly individuals with lived experience, who provide invaluable guidance to those reentering society. Outreach and community engagement remain top priorities, helping us further our mission.

OUR GOAL: Connect individuals being released from incarceration with necessary health services, encompassing physical health, mental health, and substance use disorder treatment. Assist FIT Program clients with all aspects of reentry, including housing, job training, legal needs, education, transportation, and life skills.

NC FIT connects formerly incarcerated individuals with chronic diseases, mental health conditions, and/or substance use disorders to critical healthcare services and reentry resources, aiding their transition back into the community.

92 Greensboro 120

100

High Point

116

92

80

63

61

60

32

49

52

21

40

21

24

20

4 0

Total Patients Served FIT patients served since program inception

COMMUNITY FIRST

CurrentFIT Patients Current patients

Entered Employment Insurance Assistance FITGraduated FIT patients who have FIT patients who have Established FIT patients whoor have graduated - gold status established employment insurance or assistance

27

MENTAL HEALTH FIRST AID Mental Health First Aid equips individuals with the skills to recognize and respond to signs of mental illness and substance use disorders. It empowers participants to offer initial support and timely intervention to those in need. The training also emphasizes empathy, nonjudgmental support, and self-care for those providing assistance, helping to ensure their own mental well-being while supporting others.

102

35

TAPM Staff Members Trained in MHFA

Community Members Trained in MHFA

MHFA Certified Instructors Jaclyn Noble

Aline Ruhashya

FIT Behavioral Health Care Manager

QI Coordinator/Health Coach

In April, Jaclyn Noble and Aline Ruhashya attended the annual Mental Health First Aid (MHFA) Summit in St. Louis, Missouri.

They gained new skills, heard from MHFA thought leaders, and connected with fellow instructors and trainers.

2023 - 2024 MHFA Graduates Alisha Johnson Amanda Marsh Amber Cranford Brittany Godley Beyonka Leak Chantal Young Cinnamon Reese Danielle Cole

COMMUNITY FIRST

DeAngelo Bolden Dawana Dunn Morris Hope Stickle Katina Marshall Kristen Moore Liberty Riley Lindsey Garcia Maleeha Hassan

Maurice McGhee Missy Bravo Nicole Anderson Paola Reyes-Echevarria Reid Brannan Shalonda Shipp Shakeerah Miles Sonya Valdies

28

TAPM PROVIDERS

Andrea Scholer, MD Lead Pediatrician Family Medicine at Elm

Christian Jasper, MD Family Medicine Family Medicine at Elm

David Pitonzo, PA

David Roper, MD

Physician Assistant Family Medicine at Elm

Pediatrician Pediatrics at Wendover

Hope Stickle, PNP Pediatric Nurse Practitioner Family Medicine at Elm

Liberty Riley, LMFT Behavioral Health Pediatrics at Wendover

TAPM FIRST

Irene Yaya, FNP Family Nurse Practitioner Family Medicine at Arlington

Maleeha Hassan, LCSWA Behavioral Health Family Medicine at Elm

Daniellee Artis, MD Pediatrician Pediatrics at Wendover

Faith Lockett Gardner, MD Pediatrician Pediatrics at Wendover

Kawana Skinner, PNP Pediatric Nurse Practitioner Pediatrics at Wendover

Meghan Whitson, LCSW Director of Behavioral Health

Daniel Ntibrey, FNP Family Nurse Practitioner Family Medicine at Brentwood

Gretchen Netherton, PNP Pediatric Nurse Practitioner Pediatrics at Wendover

Karly Moorefield, PA Physician Assistant Family Medicine at Elm

Morgan Darrow, PA Physician Assistant Family Medicine at Northwood

29

COMMITTED TO COMPASSIONATE CARE

Nicole Anderson, PNP

Nykedtra Brown, FNP

Pediatric Nurse Practitioner Family Medicine at Elm

Family Nurse Practitioner Family Medicine at Eugene

Rudra Shah, PNP Pediatric Nurse Practitioner Pediatrics at Wendover

Tanika Lewis, FNP Family Nurse Practitioner Family Medicine at Arlington

Ruthe Nzenwa, FNP Family Nurse Practitioner Family Medicine at Elm

Peter Coccaro, MD Pediatrician Pediatrics at Wendover

Subhankar Samal, MD

Reid Brannan, LSCWA Behavioral Health Family Medicine at Northwood

Sydney Robinson, PNP

Chief Medical Officer Family Medicine at Northwood

Pediatric Nurse Practitioner Pediatrics at Wendover

Teresa Bratton, MD

Tiffany Lucas, FNP

Victoria Beamer, MD

Pediatric Asthma & Allergy Pediatrics at Wendover

Family Nurse Practitioner Family Medicine at Eugene

Family Medicine Family Medicine at Elm

Our TAPM providers are more than just healthcare professionals; they are compassionate individuals committed to advancing the health and well-being of our community. From primary care to specialized services, each team member brings a wealth of knowledge, a caring approach, and an unwavering dedication to each patient they serve.

Ying Marshall, RD Registered Dietician Family Medicine at Elm

TAPM FIRST

30

TAPM LEADERSHIP SENIOR MANAGEMENT Michelle A. Lewis Chief Executive Officer

Shalonda Shipp Director of Human Resources

Danielle Cole Chief Finance & Business Development Officer

Maurice McGhee Director of Information Technology

Katina Marshall-Dawson Chief Operations Officer

Ashlee Langston Director of Care Management Services

Subhankar Samal, MD Chief Medical Officer

Meaghan Whitson, MSW, LCSW Director of Behavioral Health

MANAGERS Karen Bass Revenue Cycle Manager

Eugene Wilson Outreach and Enrollment Manager

Jacqueline Britt Practice Administrator

Michelle Holder, RN Lead Nurse

Charla Nelson, RN Lead Nurse

Vora Parramore-Ndupu Practice Administrator

LaVette Cunningham Quality Improvement Manager

Randa Rumley Special Projects Manager/EHR System Analyst

Regina Edwards Practice Administrator

Andrea Scholer, MD Lead Pediatrician

Alisha Johnson Executive Assistant

Kristen Moore, MBA Marketing & Social Media Manager

TAPM FIRST

31

BOARD OF DIRECTORS JULY 2O23 - JULY 2024 BOARD FELICIA REID Board Chair

CHRIS RIVERA Board Member

JASMINE BEARD

TIFFANY PILSON

Vice Chair

Board Member

TIFFANY GRANT

DR. CLARENCE WILLIAMSON

Board Secretary, Personnel Committee Chair

Board Member

SOPHIA CRISP Treasurer & Finance Chair

MARCUS THOMAS Community Engagement & Fund Development Chair

MILAGROS AMARO Quality Improvement Committee Chair

Thank You, Felicia, Chris, and Tiffany!

For Your Leadership and Dedication

Felicia Reid - Served 8 years Chris Rivera - Served 8 years Tiffany Grant - Served 4 years

Your unwavering commitment to expanding access to quality healthcare in Guilford County has left a lasting legacy. We are deeply thankful for your leadership and the positive impact you’ve had on our community. Your guidance has helped shape the lives of many, and we are grateful for your continued support in driving our mission forward.

TAPM FIRST

32

THANK YOU DONORS Thank You to Our Generous Donors!

We extend our heartfelt gratitude to all of our donors. Your generosity empowers Triad Adult and Pediatric Medicine to continue providing compassionate, equitable healthcare to those in need.

Through your support, we can expand our services, offer critical programs, and impact the lives of countless individuals in our community. Together, we are making a difference and helping to build a healthier future for all. Thank you for being an essential part of our mission.

JULY 2O23 - JULY 2024 DONORS Alan Duncan Ann O. Brown Betty Pierson Carol P. Stevens Carol Simpson Catherine Murray Charles Lownes David Hurewitz D. Kim Wright Donald Cunningham Dr. and Mrs. Donald S. Murinson Dr. and Mrs. Rodney Mortenson Dr. Bruce Brodie Ella Wertz Erwin Fuller, Jr. Felicia Reid First Baptist Church of Greensboro First Friends Meeting Foy Eugene Grubb Jr. Living Trust Gary and Kathryn Leonard Hannah Britt HB Phillips Ila Rosenthal and Addie Jeffrey Katz and Ila Rosenthal Jennifer Schaal John and Elaine Griffin John Neufeld

TAPM FIRST

Julie and Joseph King Kay Sanders Kenneth and Della Gillis Kimberly Mathews Larry Davis Sandy and Lisa Duck Lorraine J Malphurs Mary McConnell Mary R. Mathews Mr. and Mrs. Tom Cone Pat and Peter Levitin Paul Hessling Phillips Carter Dr. Richard Kaplan Robert and Donna Ehinger Robert and Levina Kollar Robert and Mary Jane Fitzsimons Robert Murray Ronald and Barbara Cassell Roncisco Davis Rosemarie Broadmeadow Sharon Johnston Sherri R. Forrester St. James Presbyterian Church Stout Family Foundation Dr. Stuart Tafeen Thomas L. Bien, Jr. Virginia B. Karb

33

DONOR SPOTLIGHT EQUITY ALLIES GIVING CIRCLE

Donor Spotlight: Equity Allies Giving Circle This year, Triad Adult and Pediatric Medicine was honored to receive a generous grant from the Equity Allies Giving Circle, a group within the Community Foundation of Greater Greensboro dedicated to addressing systemic inequities in our community. This giving circle, which emerged from the Equity Allies affinity group founded in 2019, brings together a committed group of approximately 20 donors who pool their resources to make impactful grants targeting social and racial inequities in Greensboro.

Led by Robin Lane, the Equity Allies Giving Circle meets regularly to engage in discussions about local issues, with a particular focus on the causes and effects of medical debt and its disproportionate impact on communities of color. Their work emphasizes a commitment to viewing these challenges through a justice lens, advocating for and funding initiatives that go beyond traditional charitable approaches.

The mission of the Equity Allies Giving Circle aligns closely with TAPM's commitment to providing equitable and comprehensive healthcare. We are immensely grateful for their support, which will help us further our mission to serve the community with compassion and respect. This partnership inspires us as we strive to address the health disparities facing our community and work towards creating a more equitable healthcare system for all.

TAPM FIRST

34

SERVING THE GUILFORD COUNTY COMMUNITY FOR OVER 25 YEARS

WWW.TAPMEDICINE.COM

35