Quarter 2 Patient Insight Report

Patient Insight, Involvement and Partnership Report

DAWN'S FOREWORD

Southern Health NHS Foundation NHS Trust is committed to working together in partnership with people to ensure that the services we provide are of high quality and are delivered in a comfortable, caring, compassionate and safe environment.

This report describes some of the ways in which we have engaged our patients, carers and service users and partner organisations during the summer months

The summer was a busy time for the engagement team and thankfully we enjoyed lots of sunshine for our outdoor events The New Forest Show and the multicultural Mela Festival attracted a lot of visitors and gave us a great opportunity to chat to people about our services and hear people’s personal experiences. The reports from around our services are great examples of the ways in which our staff engaged with their patients, carers and families, and had a lot of fun along the way.

New developments this quarter include the introduction of Oxehealth in our CAMHS units. This system enables staff to take observations without disturbing someone whilst they are sleeping. It uses a special camera within the bedroom to take pulse and breathing rates. It then sends this information to a computer or tablet that the nurses have.

Thanks to all our services who have contributed towards this report – its great to see the range of engagement activity taking place across the organisation.

We hope you enjoy reading the report We welcome comments and suggestions about our report, please do get in touch if you would like to give us feedback

D a w n B u c k

Deputy Director, Patient Experience and Engagement

Dawn buck@southernhealth nhs uk

Quick overview

The volunteer team from New Forest National Park Authority

HCSW Induction

New Forest Show

New Bedrooms at Melbury Lodge

New Ward opening at Alton Hospital

Martha, our new involvement facilitator spent time getting to know our community nursing teams and did a couple days out and about with the nurses (in Havant and New Milton), visiting patients in their homes and learning more about the service and support we provide in the community. Martha has started working with the teams on creating a feedback survey to get patients’ views.

ESTHER PROJECT

Martha will be leading the work to roll out the ESTHER programme across the trust

The ESTHER project began in Sweden in 1997, following a patient story that made them realise their services weren’t as patient friendly as they should be Within the programme, the programme name is ESTHER and they refer to patients as Esthers

In 2006, they trained their first ESTHER coaches and have since promoted the programme internationally. There are ESTHER programmes running in Kent, Singapore and other places!

If you would like to know more or get involved please email: estherproject@southernhealth.nhs.uk

NEW FOREST SHOW

Martha joined the team at the New Forest Show which was a great experience The team fundraised for Brighterway charity and promoted our services and engagement opportunities at SHFT. We chatted to a lot of the public and promoted the Carers and patients support hub, as well as membership

O R K I N G W I T H S E R V I C E U S E R S

Martha's 15 month old pup Rex was the star of the show and kept everyone entertained

If you would like to get involved please contact Martha.Gathercole@southernhealth@nhs.uk

Different recruitment opportunities

Oxehealth role out as start across the our CAMHS units

This system enables staff to take observations without disturbing someone whilst they are sleeping. It uses a special camera within the bedroom to take pulse and breathing rates It then sends this information to a computer or tablet that the nurses have

R S

Phase 3 of the SULSAs have started within Physical Health we now have a number of teams that now have ways to collect feedback from those using their services If you would like to find out more about how we collect feedback or would like to get involved please email su feedback@southernhealth nhs uk

The Trust is refurbishing all the wards at Melbury Lodge and this is now well underway We have worked with over 100 service users and carers - it was a long process as there were lots of decisions to make, from the layout, inside and out, the paint colours and so much more here are some updated pictures of the work

If you would like to get involved please contact Beth.ford@southernhealth@nhs.uk

PHASE 3 OF THE SULSA'S

REFURBISHMENT OF MELBURY LODGE

PILOT OF OXEHEALTH IN OUR CAMHS UNITS

There are now a number of ways you can share your feedback

Your voice matters

First there is the national Friends and Family test also known as the FFT's

This survey is a way of telling us what you think of the service you received

Are you a carer, family member or friend? how about leaving some feedback about how you were treated

Have you received really great care? Why not pass on your thanks by leaving positive feedback

If you would like to get involved in the feedback programme please email su.feedback@southernhealth.nhs.uk

Enrichment

Our Summer Enrichment Week themes were Science, Music and Sport, giving our young people a wide range of activities and experiences We enjoyed a selection of visitors across all three enrichment weeks

We organised a wide range of learning opportunities and fun activities, to ensure that our young people had a broad and rich programme each day, with time to relax and reflect As usual, our young people responded to the challenge of discussion, research, design, collaboration and just having a go. Teamwork formed essential elements of an extremely enjoyable week. English and maths sessions, with a fun twist, were also included to maintain an academic element

Puzzle Trails, each morning, gave opportunities to engage the brain and work with other young people to solve challenging puzzles. We provided visual puzzles this week, which were popular

Young Person Presentation on Ableism

A young person created an informative and eye opening presentation on Ableism for the service and external stakeholders. It really made us challenge our thinking and consider ways in which we incorporate the presentation in our service development and training We would like to say a big thank you to him for the work he has done

At Bluebird House

Young people attended ‘Posh night’ which included Mocktails, poker, chess, triominos, canapes. Young people were given the opportunity to dress up for the occasion

Young people have welcomed Pets as Therapy Dogs visiting the units each week and have engaged positively with this opportunity.

All three units have monthly young people’s forum where they have the opportunity to be involved with projects and share feedbacks and ideas for improvements within the units This is facilitated by the Occupational Therapy team

At Bluebird house and Austen house there are young people who are employed to run the shop within each unit.

Leigh House music studio

Young people at Leigh House have been involved with designing and decorating a music studio for them to be able to use Brighterways funding has been used to buy new music equipment.

Young people have been involved with the recruitment of staff within the Occupational therapy team This involved giving tours to potential applicants, interviewing and being involved in the decision making process

We had some feedback on the SHFT health and wellbeing team that provide support to both young people and staff at Swanwick Lodge.

Swanwick Lodge

Young People

"They are the best people you would ever ask for They are here to help us. We would do nothing without them NHS is the best, stay safe!”

“She’s amazing at her job and always comes on the unit to see the Young People and helps in incidents”

The staff here are really good to talk to and have a rant to! They also make us feel 10 x better when we are poorly!

"It is very good having a health team, they are very supportive and listen to me and help me with my needs”

"She is so caring and supportive, always thinking about others, very warm hearted and positive – Thank you for always being kind”

“for being amazing! Always helping out when needed and without being asked”

O R K I N G W I T H O U R S E R V I C E S

The young people also presented a member of our team with a certificate …… “For enthusiasm……. In dancing like nobody is watching!”

Future events:

Peer Power Organisation are returning to continue their work with the young people, looking at how their voice is heard in their health care and also with staff, by way of coaching sessions to support them in their work with young people.

Hampshire Healthy Families is a service delivered in partnership between Southern Health NHS Foundation Trust and Barnardo’s

World Breastfeeding Week took place from Monday 1 August – Sunday 7 August 2022. The awareness week is coordinated by World Alliance for Breastfeeding Action (WABA), a global network of individuals and organisations dedicated to the protection, promotion and support of breastfeeding worldwide

Throughout the week, Hampshire Healthy Families in partnership with the Breastfeeding Network (BfN), held social picnics around Hampshire. The picnics were free to attend and open to parents, carers, and all those supporting the breastfeeding journey

Susan Tatsinkou, Professional Lead for Southern Health NHS Children and Family Services, said: “This will be an ideal opportunity to come together. Breastfeeding significantly improves the health and development of infants and children, and also contributes to the health and wellbeing of the mother Covid has impacted on the support for families, the picnics allow a chance for everyone to celebrate the benefits of breastfeeding and share the learning, ultimately to come back together and support each other.”

The picnics return after being suspended for the last two years due to the pandemic

Early Intervention in Psychosis (EIP)

EIP Transformation and Improvement Team are holding monthly Communication Strategy forums and have developed an EIP Communication strategy with service users and carers

The group have started developing a poster which will be shared with stakeholders to promote EIP. We have also been reviewing the EIP Standard Operating Procedure and shared this with the group for feedback Ongoing meetings will work through an action plan based on the strategy

We are holding quarterly focus groups where we are reviewing the EIP service and looking at service improvement. This has enabled us to develop an EIP service user feedback survey which has been updated by Beth Ford

EIP have carers/peer support workers employed on permanent contracts in all 4 teams.

Carers peer support workers have been worked across EIP services to hold regular carer’s groups and events including a face to face Christmas party held in Alton

EIP teams include service users in recruitment.

Future events:

We are continuing to hold the Communication Strategy forums on a monthly basis and will work through the EIP communication strategy. We will also continue with the quarterly focus groups

K I N G W I T H O U R S E R V I C E S

The group is going from strength to strength and increase in numbers, with the purpose being to provide essential peer support and sharing of information, for staff carers There are currently 84 group members

Staff Carer Definition

‘is an employee who, outside the workplace, provides unpaid care and support to a family member or friend due to their disability, health condition, frailty, mental health problem, addiction or other health and care need If you are looking after a child, including your own child, who has special physical or mental health support needs, then you are also a carer.’

The group meets monthly for 1 hour and they are encouraged to buddy up with each other in between. Please would line managers afford the time to Staff carers to attend the peer support meetings.

The group is well received and the staff value the opportunity to come together, please see the feedback from the group: Since starting the Trust in April, I have found the staff carer support group a great help.

‘Everyone is kind, friendly and supportive. We share experiences and information This makes such a difference as most carers don’t know what help and support is available to them For new carers Jane’s knowledge and signposting abilities and the way she engages the group, to see if someone on the meeting can help or have suggestions is amazing. Having a shared forum to talk openly about our feelings, concerns, difficulties and worries as carers is helpful and supports with all of our wellbeing We all understand how lonely caring can be and having these meetings knowing you are not alone I know has made a difference to me As a manager it also helps with how I think about my staff wellbeing and how we can be supportive and understanding, as becoming a carer could happen to anyone at any time. I my case, mine and my family’s life changed in a split second due to traffic accident So I think everyone should think of carers as you never know when I could be you ’ Wendy

For more information on Carers please email us at Carers.involvement@southernhealth.nhs.uk

‘I have been a part of the Staff Carers Together support group since it started Initially I wasn't a carer for my husband but the confidential group gave me confidence to know that if I had any questions or concerns I could raise them and that I wasn't the only person in this situation. Now I am a carer and just knowing that there are others within SHFT in similar situations is very reassuring. Having a member of HR on our meetings means queries can be raised in an informal way and answer something that maybe you hadn't even thought about

The best gift we can all give to people is our time, compassion and kindness and that is what the Staff Carers Together group provides

‘Caring for an elderly parent whilst managing a busy job can feel isolating and challenging You can feel as if you are never doing anything right – not able to give of your best to your work, your own family, or your parent. Becoming part of the SHFT carers’ community has been transformational for me I have received such a warm welcome, amongst others who really understand how hard it can be to care alongside your work. I feel my feelings of worry and concern are validated and accepted. The community is led expertly by Jane, Carers Support Officer, who brings tremendous warmth and wisdom to her role I can’t thank them enough for all they do.’

For more information on Carers please email us at Carers.involvement@southernhealth.nhs.uk

Facilitated by Jane Tibble who is a carer with help from Anneliese Reynolds in HR and in her absence John McNeil.

Staff carers struggle to communicate about their caring role to their colleagues and line manager They fear stigma and a negative response, worry about the person they care for being judged, and that they will miss out. Telling a line manager that you are a carer may not always feel like an easy step. It’s important that staff carers feel able to discuss their situation and feel empowered to work with their line manager to find solutions without risk of repercussion’

One of the reasons for launching the Carer Passport scheme for staff is to help make conversations about being a carer outside of work easier, providing a way for you to explain your situation to your manager

Many carers worry about their ability to continue to do their job for their employer and on their career prospects, due to the impact that caring has on them daily. Many carers leave work altogether due to their caring role outside of work, please talk to your line manager and complete a Carers Passport

The introduction of the Carers Passport was a fantastic idea

It opens up discussion on a difficult topic. My line manager is very approachable and she was very happy to use this for myself She also felt it useful to know what was available to staff and use for others if required ’

I was able to discuss with my manager about the stresses and time needed to support my relative, in my caring role and not feeling guilty about taking some time, to receive or make calls in working hours

For more information on Carers please email us at Carers.involvement@southernhealth.nhs.uk

August 2022

The Triangle of Care self-assessment toolkits were circulated for Star 2 of the Triangle of Care (ToC) accreditation, for the inpatient services - AMH, OPMH, CAMHS, and Forensics who completed Star 1, and all the community services in AMH, OPMH, CAMHS, Forensics and LD were asked to complete their first ToC assessment

Drop-in sessions were arranged and guidance was circulated to all Carers Leads to share with their teams, to help complete these The aim is to gain star 2 early in 2023

Reminders were sent out weekly via the Carers Leads Bulletin and discussed at the monthly Carers Leads network meetings.

(NB Star 3 will include Physical health Services )

CARERS FEEDBACK SURVEY

The newly developed carers survey (in line with Service User Led Standards for Audits) is now live and available for staff to share with carers and families https://eu surveymonkey com/r/rw1carers?team code=CARE

K I N G W I T H O U R C A R E R S

PARENTS/CARERS FORUM – WEDNESDAY 17TH AUGUST (AUSTEN HOUSE SUMMER FESTIVAL)

A fantastic day was had by all at the Austen House Summer Festival. It was great that so many parents were able to attend and share the fun with the young people and staff The day started with a Parent/Carer Forum, an informal event for parents to meet each other, network and a tour of Austen House The Forum provided an opportunity for us to gather feedback from parents on their experience of Austen House, the care their young person has received, make suggestions on how we can improve our service and provide their thoughts on the Austen House Mission Statement We will collate all of the helpful suggestions made by parents and send out a “You Said We Did” update in the Autumn

Here is some of the lovely feedback we have received from parents on their experience of the day

"Could you please extend our huge thank you to ALL the staff for the wonderful day today It was great to see the whole unit so that we can picture M there rather than imagine where she is Being able to spend time with M and the other young people she has befriended was really lovely and to see her interacting with them and the staff in a relaxed, happy manner helps reassure us that she is comfortable in this environment "

“To all the amazing staff members at Austen House. Firstly, not all super heroes wear capes but from the bottom of our hearts as E's parents, we think ALL of you do We were blown away by how caring, considerate, loving and positive you all are It was an eye opener to be on the ward as parents and to experience it first-hand. Never once did we see anyone not being totally involved and invested in all the activities "

"Meeting the professionals that look after M on a day to day basis helps us to continue to build the trust that you are doing your best for her and which will ultimately bring her home to us. Having the opportunity to meet with key members of her team allowed us to have open discussions that cannot be had over the phone We also enjoyed all the games in the garden despite M winning most of them! We appreciate all the time and effort that everyone put in to make the day such a success”.

SouthernHealth PeerSupport

The peer support service has experienced another period of accelerated growth in the quarter taking the total workforce number to 33

We continue to develop strong relationships with divisions to support the recruitment and meaningful employment of lived experience staff into peer roles.

Our education programme is going from strength to strength with more and more staff members becoming trained in a wide range of peer related courses.

The peer support service has been approached by health education England to provide information on our in-house education programme as a example of national exemplar at a national conference later this year

This is great news both for the Trust and the service to be acknowledged at a national level is a great accolade and testament to the team and their hard work We are looking positively to move into the next quarter with yet more exciting expansion into physical health services

We have also started the recruitment of a peer worker educator

We will update you soon on the exciting working that is coming up

R S U P P O R T P R O G R A M M E

For more information on peer support please email us at Peer support@southernhealth nhs uk

This service will provide a friendly listening and support service where patients and carers can share their feedback with a focus on resolutions

The Support Hub has attended five local events to advertise this new service as well as setting up a total of 10 support hubs across Hampshire. As a result of this new service, we have been able to signpost people to the right services, deal with low level enquiries preventing these from being looked at as a concern/complaint, as well as provide people a place to share their feedback We have received lots of positive feedback about this service which is included below

Events attended

25th June 2022 - St Denys Mental Health Awareness Day, Southampton

16th July 2022 - Mela Festival, Southampton

26th, 27th & 28th July 2022 - New Forest Show, Brockenhurst

Outreach Clinic’s

St Denys – Southampton – Once a month

Lymington Hospital – Every Fortnight

With 10 more hubs for the next quarter

Examples of how we are making a difference:

A lady was upset as she still had a temporary death certificate for her husband who passed away in March We managed find out and signpost her to an organisation who was able to help immediately.

An inpatient commented “It’s great to see an impartial team coming in to support the patients away from the wards, I’m very grateful for you coming and listening to my concerns today”

We supported someone who had followed countless leads getting someone to listen to her and failed We met in the library for a coffee and listened to her story She felt confident that we were going to open doors that were currently closed to her After attending a PPG meeting on her behalf, we were able to successfully take her enquiries forward.

A lady from another outreach clinic was embarrassed and worried about asking for a refund from her husband’s Care Home since his passing a few weeks ago We contacted the Care Home on her behalf and arranged for her to have a £1,000 refund.

CarersandPatientsSupportHub@southernhealth.nhs.uk

Feedback and issues raised via our Complaints and Patient Experience service are monitored and reported on monthly

The reports are submitted to our Patient Experience and Caring group and then presented to the Quality and Safety Committee followed by the Trust Board.

These reports are available on our website as part of the Trust Board papers https://www southernhealth nhs uk/about-us/our-board/meetings-and-papers

We have recently established a Complaints Review Panel which meets on a quarterly basis The group is made up of representatives from divisional staff, complaints advisors, Healthwatch, the Integrated Care system and service users and carers. The aim of the panel is to monitor the effectiveness and quality of our management of Complaints, to share good practice and ensure that the Trust is learning from complaints

If you would like to give feedback on our complaint process please scan the QR code

if you would like more information or have any questions please email complaints@southernhealth.nhs.uk

Getting involved

We have a group of people, patients, service users, and members of the public, who get involved in research through our Public Involvement Initiative. You are welcome to join us.

Public Involvement is about actively involving people in the work that researchers do This can be people who have used or do use services, informal carers and families, members of the general public and organisations which represent users of NHS services and community groups.

The types of activities that we do as part of PPI are:

Being part of a project group

Helping to write lay summaries and patient information sheets used in research projects

Designing studies by helping researchers to ask good and relevant questions

Conducting research by carrying out questionnaires with research participants

Sharing findings by presenting information in suitable formats to appropriate audiences

You can be involved in as little or as much as you like, and in whatever projects you are interested in We will make sure that your involvement is manageable and that you can get the best from being involved

What can I gain from being part of research?

The benefits can be something additional to put on your CV, meeting new people, developing new skills and gaining confidence You may find you develop positive working relationships and have fun too!

Sometimes there is payment available for taking part - we will refund travel expenses on production of receipts, and we offer a mileage allowance

By getting involved you can also help future generations get access to better treatments because they have been designed by the people who have lived experience of being under the NHS.

Opportunity to get involved

A Trainee Clinical Psychologist at the University of Southampton is looking for people to help with a project The study will be looking at exploring the experiences of help and support seeking for people of Black, African and Caribbean heritage experiencing long term psychosis.

The project is looking for a small number of people of black, African and/or Caribbean with lived experience of mental health who may be interested in joining a PPI group to help comment on and guide their ideas for this piece of research.

If you are interested please reply to Christabella Van Laarhoven

C Van-Laarhoven@soton ac uk, but I’d appreciate you copying me in or send me a text (07557 541942) so I know who has applied

Please feel free to spread the word.

In the Southern Health 2020-2024 strategy document, one key priority is the ‘improve health and wellbeing through outstanding services’ A key story of success would be, ‘equal support for our vulnerable and seldom heard communities’.

Within community development ‘seldom heard communities’ is a difficult phrase Often communities have not been asked or are perceived as too complicated to talk to These communities commonly find themselves on the margins of decision making, economic wellbeing, safety and security and healthy life expectancy.

For many months we had planned some thought provoking workshops with the Margaret Clitherow Trust and in July, August and September they were delivered to 60 participants The Margaret Clitherow Trust (MCT) serve the Gypsy, Roma and Traveller (GRT) communities in Southern England.

“Death by suicide accounts for approximately 11% of Traveller deaths” (2019 data)

There was so much to learn The participants came from a variety of professions and indeed organisations but with the one aim – to understand more about these communities and to find ways to engage to provide good physical and mental health care.

One of the most poignant and searing comments came from a study in 2017 that stated, “The Commission for Racial Equality previously described discrimination against GRT people as the last respectable form of racism” (‘The last acceptable form of racism?' The Traveller Movement, September 2017). As a result 30% of the GRT community experienced discrimination in relation to accessing health care. Respondents to the study’s survey also reported that they regularly hid their ethnicity in order to access health services and receive equal treatment

At Southern Health we do not tolerate racial abuse or discrimination. The workshops with the Margaret Clitherow Trust taught us to listen to the GRT communities who struggle to have their voice heard Oftentimes the voice of discrimination is heard around the kitchen table when the GRT communities arrive in our neighbourhood. The last bastion of "acceptable racism" that should not be accepted and we are working to break down these barriers in healthcare.

In 2023 we will engage further with MCT to look at specific health issues, particularly around infant mortality and suicide prevention, and to use their volunteers to support our clinical colleagues.

I N G W I T H O U R C O M M U N I T I E S

At the beginning of August, we welcomed back the volunteers from the New Forest National Park Authority (NFNPA) After two years it was certainly great to re-connect and to tackle the upkeep of our developing meadowland at Tatchbury

Our partnership work with the NFNPA has flourished over the years. They have an ambitious partnership plan working with partner organisations to create a network of restored and expanded habitats enabling wildlife to thrive

Our restoration of meadowland at Tatchbury not only has the purpose of restoring a habitat but also provides a space for hope, health and healing. It is an ongoing project and we are grateful to the NFNPA for their continuing interest and support through the volunteers

The volunteer team from New Forest National Park Authority

Down tools and polish off cake – end of a perfect day!

FUNDRAISING EVENT

All money raised by the division will go towards supporting projects for their area - the more they raise, the more projects can be funded.

The ‘Brighterway Annual Fundraising Divisional Award’

This trophy will be awarded to the division that raises the most funds for Brighterway in 2022/23 through fundraising and regular giving.

The money raised will not just go into the Brighterway general funding pot All money raised by the division will go towards supporting projects for their division - the more they raise, the more projects can be funded

The BAFDA year starts on Friday 1 April 2022

We will publish a league table every month, I’ll keep you updated.

NAMED THE ‘BAFDA’! PORTSMOUTH & SOUTH EAST ARE LEADING THE WAY.

REGULAR WAYS TO SUPPORT THE BRIGHTERWAY CHARITY

Pennies from Heaven

We want to say a massive THANK YOU to everyone who has signed up to Pennies from Heaven so far, your small change is helping to make big changes! We hit a milestone of 514 staff members and are well on our way to winning a bronze award with ‘Pennies from heaven’ by signing up 10% of our staff. We would love to hit this target.

SIGN UP TODAY – click on the linkhttps://www penniesfromheaven co uk/donatemypennies/

Your Donations have enabled us to fund:

Easter Eggs, Specialist IT Systems, Pool and Table Tennis Tables and a Games Room

'Pennies from Heaven' enables staff to make donations to our Trust charity every month from their salary without lifting a finger. Setting it up takes less than a minute, but the results make a world of difference The scheme works by taking just the pennies from your monthly salary and donating them to Brighterway For example, if you earned £850 34 last month, the charity would collect the 34p The most you can ever give is 99p each month you are paid – equalling a maximum of just £11.88 in a year!

Become a Charity Champion, we have recently appointed 3 more charity champions giving us 10 in total click on the linkhttps://www brighterway org uk/werelooking-for-charity-champions/ and sign up.

Like to give more? Then sign up to CAF - Charity Aid Foundation CAF allows staff at Southern Health NHS Foundation Trust to donate any amount to the Brighterway charity through their monthly pay. Click on the link and make your contributionwww brighterway org uk/regular-giving/

Scan here to also donate

To make a one-time donation, text RAINBOW followed by the amount you’d like to donate to 70480 (e g RAINBOW 5 to make a £5 donation). Texts will cost your chosen amount plus one standard rate message. You can give any whole amount from £1 to £20

Working in Partnership Committee

Our Working in Partnership committee is a well-established Trust-wide group of patients, service users, carers, voluntary sector, and community groups who support our engagement agenda Key aims of the group include:

be a voice for, and champion, the interests and perspectives of patients, their families and friends, and any who use or are affected by Southern Health Foundation Trust services foster good working relationships, communication and cooperation between organisations involved with people who are patients, or use, or are affected by Trust services support the efforts of Southern Health staff and Board to provide excellent service, improve service quality and have those achievements recognised to be an instance of co-production at the Trust-wide level with a focus on quality improvement of services

DURING THE LAST QUARTER THE GROUP HAVE GIVEN THEIR VIEWS AND FEEDBACK AND SUGGESTIONS ON A VARIETY OF TOPICS INCLUDING:

New NHS Programme – Wessex Care Records

Social Prescribing

CQC Update

CQUIN update

Consultation on HIOW People First strategy

Autismn and Health project

ICS Quality strategy

Addiction and Mental health

Review of Community Mental health and learning disability services

If you would like to come along or get involved email people.participation@southernhealth.nhs.uk

The Chair of the Working in Partnership committee provides a regular quarterly report to the Patient Experience and Caring group and this includes recommendations to ensure the continual development of the group.

Families, Carers and Friends Involvement Group

The focus of this group is how the family and friends (carers) of Trust patients and service users, and those they care for, may be better supported and supporting the implementation and delivery of the Hampshire Joint Carers Strategy and the Southampton Strategy The group actively monitors our carers action plan and receives regular updates on our implementation of Triangle of Care.

During the last quarter the group have given their views and feedback and suggestions on a variety of topics including:

Continence service – bladder and bowel leaflet

Monitoring the Carers plan

Update on Family Liaison work

Consultation on HIOW People First strategy

Review of Community Mental health and LD services

If you would like to come along or get involved email people.participation@southernhealth.nhs.uk

THE FOLLOWING SOURCES OF INFORMATION HAVE BEEN USED TO PRODUCE THIS REPORT:

Patient/Carers forums

Inpatient community meetings

Community Engagement programme

Social media Surveys

Service user audits

Transformation projects across the trust Service engagement activity

Inpatient community meetings

Using the information sources identified above, the report informs the Quality and Safety committee and the Trust Board on:

Trends Learning Actions taken Improvements Future Plans

It is understood that each method of feedback has its strengths and weaknesses Using all methods of information available enables the Trust to better understand the patient’s experience of our services and is beneficial to help prioritise where to focus effort on action planning It also enables us to identify good practice which can be shared widely.

FEEDBACK ON OUR LAST INSIGHT REPORT

“I love the new format its really clear and simple and full of pictures"

"It really does show the breadth and depth of the involvement within the Trust, well done everyone you all should be very proud of yourselves

Mindfulness exercises you can try

Mindful eating.

This involves paying attention to the taste, sight and textures of what you eat. Try this when drinking a cup of tea or coffee for example. You could focus on the temperature, how the liquid feels on your tongue, how sweet it tastes or watch the steam that it gives off.

Mindful moving, walking or running.

While exercising, try focusing on the feeling of your body moving If you go for a mindful walk, you might notice the breeze against your skin, the feeling of your feet or hands against different textures on the ground or nearby surfaces, and the different smells around you.

Body scan.

This is where you move your attention slowly through different parts of your body Start from the top of your head and move all the way down to the end of your toes. You could focus on feelings of warmth, tension, tingling or relaxation of different parts of your body

Mindful colouring and drawing.

Rather than trying to draw something in particular, focus on the colours and the sensation of your pencil against the paper You could use a mindfulness colouring book.

Mindful meditation.

This involves sitting quietly to focus on your breathing, thoughts, sensations in your body or things you can sense around you. Try to bring your attention back to the present if your mind starts to wander. Many people also find that yoga helps them to concentrate on their breathing and focus on the present moment.

The above are examples are not the only ways you can practise mindfulness. So many activities can be done mindfully Different things work for different people, so if you don’t find one exercise useful, try another You can also try adapting them to suit you and make them easier to fit in with your daily life, such as mindfully cooking dinner or folding laundry

R W E L LB E I N G M A T T E R S

If you want to try mindfulness, you don't need any special equipment for the following exercises:

If you would like to get involved or create your own engagement programme but feel like you need some support please do contact us to have a chat

There are a number of different ways to be further involved, including:

Volunteering

Becoming a member of our groups

Joining a patient and/or carer forum

Supporting our charity

Attending our Board meetings

Helping us collect feedback

Engage with us on social media such as - twitter, Facebook and Instagram

If you would like to get involved email people.participation@southernhealth.nhs.uk