Indy Real Producers- April 2021 by QBDarla

C O N N E C T I N G .

E L E VAT I N G .

I N S P I R I N G .

Mark Dietel of Mark Dietel Realty

Determined to Please

Partner Spotlight: Old Town Design Group Celebrating Leaders: Mike Jones Rising Star: Laura Waters

APRIL 2021

2 • April 2021

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TA B L E O F

CONTENTS 06

10 Chief’s Corner

Celebrating Leaders: Mike Jones

28 Security Home

The REALTOR® Foundation Update

The RP Team: Late-Night Talk Show Guest

Partner Spotlight: Old Town Design Group

Rising Star: Laura Waters

Cover Story: Mark Dietel

Top 200 Standings (from January 1 to February 28, 2021)

If you are interested in contributing or nominating REALTORS® for certain stories, please email us at brian.ramsey@realproducersmag.com. DISCLAIMER: Any articles included in this publication and/or opinions expressed therein do not necessarily reflect the views of The N2 Company d/b/a Real Producers but remain solely those of the author(s). The publication contains paid advertisements by local companies. These companies are not endorsed or specifically recommended by The N2 Company or the publisher. Therefore, neither The N2 Company nor the publisher may be held liable or responsible for business practices of these companies. NOTE: When community events take place, photographers may be present to take photos for that event and they may be used in this publication.

4 • April 2021

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Located in Westfield, Noblesville, Brownsburg and Cumberland

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MEET THE

I N DY

REAL PRODUCER TEAM

Remington Ramsey

Publisher If you had a late-night talk show, who would be your first guest? My daughter, Charlee. The world would instantly fall in love with her.

Ladi Gross

Photography If you had a late-night talk show, who would be your first guest? My husband. We would have great on-camera banter!

Dr. Brian Ramsey

Editor-in-Chief If you had a late-night talk show, who would be your first guest? Tom Hanks – we would talk about Wilson and Mister Rogers.

Azia Ellis - Singleton

Photography If you had a late-night talk show, who would be your first guest? Trevor Noah

Joshua Smith

Videography If you had a late-night talk show, who would be your first guest? Kevin Hart.

If you are interested in contributing or nominating REALTORS® for certain stories, please email us at Brian.Ramsey@realproducersmag.com.

6 • April 2021

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Indy Real Producers • 7

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FINANCIAL SERVICES Grabovsky Group Robin Stark (317) 777-9299

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chief’s corner By Dr. Brian Ramsey - Editor-in-Chief of Indy Real Producer’s Magazine

Words of Life HEALING OR DESTRUCTION

“What We Have Here is a Failure to Communicate!” Many people give the credit for this famous line to the 1967 movie starring Paul Newman called Cool Hand Luke (which I have not seen), but I am fairly sure that Barney Fife (Andy Griffith) said it once, so I am going to attribute it to him. Barney may have had some trouble with critical thinking skills at times, but he did know when things were going awry! I was watching my grandgirls (and they are the grandest) the other day, and I noticed a few instances of failures in communication. I wanted to write some thoughts down so that I could prepare 10 • April 2021

for my next “Poppy” lecture to enhance their growth and life skills. Sure, the soon-to-be five of them range from “arriving soon” to four in age, but nonetheless, they seem enchanted by my wisdom, and it is my job to teach them my sage advice – before they discover other distractions – like school and friends. There are some redeemable things that I like about their communication, like the extreme honesty, quick responses to unpleasant situations and the fact that when they are upset with one another, they cry 30 minutes later when they have to leave each other. I do not think anyone has responded @realproducers

that way to my visit. Still, they have not “learned” some of the bad habits yet that I see in my life and others (no names to protect the guilty) that truly hinder relationships at times. I have a brief list of suggestions to avoid communication failures. 1. Focus Only on the Truth – We need to learn to be appropriately confrontational. We all know that person who glibly spews out their true feelings with no filter and then says something like, “I am just being honest with you; I am a real open person.” This might just be an excuse for the fact that they have not practiced graceful speech. We need to speak up when something happens, and we need to stay focused upon what is true – not just what we think we might see in the situation. Avoiding deceit, exaggeration and extreme passive-aggressive comments provide the foundation for a more honest approach. Since most cannot read someone’s mind (though I think my wife might be dangerously close), many may never understand that there is a problem, so we must express the issue in a way that underscores the key features without adding or subtracting unnecessary things. Of course, the motivation for this is built upon the fact that we truly care for other people and hope they love us enough to do the same. We want the best for our families, friends and clients, and we want to have the hard realproducersmag.com

conversations to protect them; we are just worried that the confrontation might not have the desired result we hoped for. We avoid the interaction and then deal with the real fallout later. You sales professionals are used to hard conversations, so this should be developed as your default setting.

my chores, but she would probably agree with my newer application here. Once something is corrected, there is hope for continued growth – instead of further failure.

2. Keep Everything Real – Quickly – When is the right time to deal with something? There may be some mitigating circumstances, but the general rule is that we should solve today’s problems today. Avoid excuses to wait and have some insight to walk away until explosive anger sets in. Then, you might be ready to have the right kind of conversation – one that follows the Dragnet Rule: “Just the facts, sir” (dating myself), done at the right time with the right internal attitude. Waiting often exacerbates the issue because it allows other things and feelings to “muddy the waters” and keeps people from restoring something that is broken. Grandma always told me to never put off until tomorrow what could be done today. I knew she meant

3. Expend your Energy Solving the Problem not Slandering the Person – In the current culture in which we live, this thought should not cause any angst, but it does. I do not need to

tell you that shouting harmful words to others that attacks their character, rips apart their inner core or tears down their growth is wrong. Yet, even at an early age, we see that children have made a point to learn to be “mean” and “bully.” We want to take our pound of flesh to show someone that we have been nearly mortally wounded, but this saps our resources Indy Real Producers • 11

leaving us with little left to find the way out of the true problem. Even our early teachers at school told us to use words that build someone up – not untruths but actually helpful words that bring growth and clarity. Whoever said that “words can never harm me” must have been suffering from a slight head injury and not thinking clearly. Sometimes I have to be reminded of an old football injury, but I can recall someone’s ill-spirited comments from decades ago in an instant. Funny how that works, since I cannot remember what I ate yesterday for lunch, but those life-changing conversations have a long shelf life.

Putting aside the wrong words and speaking the right ones opens the door to become solution-oriented. When people are not busy taking revenge upon another, so to speak, they have plenty of time and resources to actually fix the issue. When we “fix” things together, we become promoters of collaboration and building in one another’s lives rather than those who destroy and reap poor relationships. 4. Practice Your Responses – Put the right behavior first and Minimize Reacting Emotionally – Emotions are a part of our lives (article for another day), but we should never be

On the flip side, you may recall the graceful, encouraging words of a parent, teacher, coach or friend at just the right time, and they created a game-changing event in your life. Ralph Waldo Emerson said that “speech is power. Speech is to persuade, to convert, to compel. It is to bring another out his bad sense into your good sense.”

controlled by them. Many allow situations to make them angry which can lead to inappropriate overt actions – eventually influencing extreme manifestations like hostility, screaming, abusive speech and even thoughts at harming another. I have seen the responses of other’s grandkids, and I have heard stories about closings that went the wrong direction. Just kidding – sort of. Seriously, all of us are capable of becoming defensive and of mounting up arguments instead of properly interpreting the elements of our communication and then developing great attitudes – like kindness, compassion and forgiveness. I have seen many this last year mention that people really want others to agree with them and not really exchange ideas. There are many roads that lead to the brawling pit of irritation, but the wiser and more gracious person disciplines their actions and words so that they create an atmosphere of change – making each person involved in a process of growth and transformation. I have so much more to say on this topic, but my grandgirls have limited attention spans, and I promised ice cream! Winston Churchill said, “You can always count on Americans to do the right thing – after they’ve tried everything else.” Let’s prove him wrong. et’s model great communication, right responses and the learning of great communication habits! Time for chocolate mint chip!

12 • April 2021

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celebrating leaders By Dr. Brian Ramsey

MIKE JONES FINDING YOUR NICHE Nate Parker has said, “Identify your niche and dominate it. And whenever I say dominate, I just mean work harder than anyone else could possibly work at it.” It is the same philosophy that Mike Jones of RE/MAX At The Crossing has, and he has been asking the same question of himself for almost a decade and a half now, “How can I make this work?” The truth is, Mike has been making real estate work since his inception in the career. He does not like to take “no” for an answer, and when someone says that he cannot do something, he considers it a challenge to prove them wrong. In just his second year of the business, Mike met with an investor that he knew to have drinks, and like most

14 • April 2021

young agents, he wanted to inquire the secret to the businessman’s success. During the conversation, the friend expressed doubt about Mike’s ability to sell real estate. Mike proceeded to walk around the bar and give everyone who would listen his card and a quick elevator speech about his profession. One receptive couple took him up on his offer to sell their home which had been on the market for a year. In 13 days, Jones sold their home, and later returned to the bar for more farming and to share the story with his friend. That conversation led to the opportunity of selling over 300 homes that year and over 600 homes total for him that powered Mike through the recession and beyond. Mike loves the feeling of accomplishment when helping people. “It is so

great to serve people by helping them navigate a process that they otherwise might not be able to accomplish on their own,” explains Jones. More importantly, Mike enjoys journeying with cohorts and being a part of their success too. It is a matter of guiding people and clients to their goals, and Mike seems to have endless energy for the process. For him, success is akin to the old commercial for Don’s Guns – he just loves to sell houses and bring joy to people. When asked about the challenges he faced, Mike notes that he was so fortunate to find great mentors who taught him about the correct kind of leadership early on. “Surround yourself with the best kind of people who have the same values, and they will teach you what is needed to succeed,”

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he says. Real estate does not give anyone anything, so Jones encourages people to realize that they must make it happen.

IT IS SO GREAT TO SERVE PEOPLE BY HELPING THEM NAVIGATE A PROCESS THAT THEY OTHERWISE MIGHT NOT BE ABLE TO ACCOMPLISH ON THEIR OWN.

Jones says that the great agents will be dedicated and unafraid to “put themselves out there” for others to know that they are ready and eager to help when the right time comes. Good agents are willing to fail, motivated to talk with people, and they understand the importance of using social media. He has seen all kinds of personalities succeed, and that is why he says that each agent must understand who they are, what their niche is and then “go do it!” Mike has always been competitive. He was born in Stockholm, Sweden, raised in Baltimore, Maryland until 8-years old and then finished his youth in Indianapolis. He was on two championship football teams at Bishop Chatard and even played college football at Indiana State. He later transferred to Ball State University where he studied Criminal Justice and Psychology. Oddly enough, he has used some of what he learned in college in his work in real estate. He benefitted by understanding how to read different personalities, gaining a level of understanding of contract law and learning how to process stressful situations.

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A previous football coach told him that he would make a good agent, and Mike decided to prove him right. Seven years ago, he was approached about buying an agency, and he agreed to take the threeyear transition of ownership. After only one year, RE/MAX asked him to acquire the brokerage which later merged with another agency. Mike has built his brokerage from 8 agents to 32, and they have forged their company on the simple yet profound staple of treating others the way they want to be treated.

“After a busy day, my wife and I eat and spend time with the kids, and when they go to sleep, we open our computers and find a way to relax with more work – but we love it,” says Jones. He often enjoys working on graphic design and media projects for his business, but they also like the occasional movie. Mike Jones sells homes! – it is what his tagline promises to do, and he

will faithfully continue to learn ways to do it more and with greater efficiency. He trusts that someday, people will remember him as a good person who put people first and, in the end, helped them to find a way beyond their limitations to realize their dreams and goals. That is his niche, and he works very hard at it!

Along the way, many have poured into Mike’s life, and he is very quick to give them praise and honor. It is such a great thing to emulate the practice – of impacting others, for it lasts for a very long time. One such mentor is Warren “Butch” Harling, who is a Manager with Caliber Home Loans. Mike expresses his extreme appreciation for Harling noting that “he has guided me from my first steps in real estate, through my growth as an agent and in starting my family. He taught me how to treat my agents as I would like to be treated, and I owe a lot of my success to his mentoring.” Mike and his wife, Elizabeth, who is a Mortgage Processor for Caliber Home Loans, have two children: Claire (6) and Thomas (4). He admits that he really does not have much in the way of hobbies. 16 • April 2021

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Passion – it is one of the words and probably the best to describe Jim Trueblood. He loves to quote that common expression to the agency, “Work hard; play hard.” For Trueblood, though, it is more than just assuming 100% effort but making sure you display it in every area of life. It is how he approaches life, and he looks for it in the people with whom he surrounds himself.

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JIM TRUEBLOOD

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Indy Real Producers • 21

partner spotlight

OLD TOWN DESIGN GROUP Exceeding Expectations with Exceptional People 22 • April 2021

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Building a house can be an exciting adventure. It is a journey in finding the right neighborhood, builder, plan design and price range to bring your dream home to reality. Old Town Design Group’s (Old Town) passion is walking with you on this journey as they transform a design on paper into your new home. Each home is created with a unique personality and purpose – an extension of you and your family. How do they accomplish this? Quite simply, by hiring exceptional people to create an exceptional experience. “At Old Town, we are proud to have a team of passionate and dedicated experts who work hard to deliver an exceptional customer experience from start to finish. Our passion is to build lasting relationships with our clients, trade partners, communities and each other based on our Core Values,” says Liz Yust, Director of Sales & Marketing. The core values Yust speaks to is inclusive of: Innovation, Ownership, Flexibility, Perseverance and Appreciation. Old Town’s team of talented professionals, each trained to do their specialized part in delivering a quality home to you, believe in providing a high level of service and care. The results are beautifully built homes and communities that reflect Old Town Design Group’s timeless design, casual yet sophisticated elegance and comfortable craftsmanship.

Old Town has a passion for building great communities that began with the revitalization of Carmel’s Arts & Design District. Old Town continues to span geographically in order to provide quality dream homes all across central Indiana. From Franklin and Bargersville on the southside to Carmel, Zionsville, Westfield and Fishers on the northside and even reaching into West Lafayette, each location offers a unique living experience. Whether it is an urban cityscape you are after with proximity to the Monon Trail, shops and restaurants, or the lush surroundings of a golf course community, or even a traditional, family-friendly neighborhood, Old Town can help you plan and design the perfect living experience. In addition to building in established

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Indy Real Producers • 23

communities, Old Town will build a signature home on any open lot throughout Hamilton County. Whether you meet the experts of Old Town at a model home or call for an independent, on-site consultation, you will receive the same personalized care. “Our promise to all of our clients is to earn your trust, listen to understand your needs and to deliver a quality home. We do this by being honest throughout the process, proactively communicating, paying attention to the details and most importantly, doing what we say we will do,” Yust explains. Old Town has spent years finetuning their customer experience and continually strives for excellence.

24 • April 2021

1. Consultation: To begin, enjoy a personal consultation with a New Home Consultant. During the initial consultation, experts get to know you, finding out about your lifestyle, needs, likes and dislikes and how they can make your home special to you. Once your wants, needs and budget are established, the consultant recommends which neighborhood is the right fit for your lifestyle. At that point, they will take the time to walk lots with you and choose one on which you can make your dream home a reality. This is the part of the process that gets exciting because it is finally time to dream and design your home. 2. Design: Old Town’s team of inhouse architects will listen to your requirements and wishes, creating an innovative floor plan for your family’s needs and lifestyle. A final design follows, where you will see comprehensive plans including exterior elevations, creative details and a timeline for your project. 3. Estimating: Old Town’s internal estimating team will prepare a preliminary estimate to ensure your budget is met and on track. After Old Town’s team has confirmed the final plans and specifications, you will receive a firm price before signing on the dotted line to start building your home.

4. Selections: Old Town’s interior design partner, Everything Home, will then help you navigate through the selection process through the many choices of cabinetry, appliances, faucets, paint colors, trim and more. Your personal designer will hold three design meetings with you to ensure a cohesive look for your home that exceeds expectations from the inside out. 5. Building: Thanks to BuilderTREND, a cloud-based project management system, you can go online and see the progress on your home every step of the way. From personal electrical walks to hands-on trim discussions with the lead carpenter, the building team is in constant communication with you. They work with you and each other to ensure each task is being completed on time and is exactly what you ordered. 6. Welcome Home: When your home is complete, in an ongoing tradition, Old Town throws a celebration to welcome you to your new home and the Old Town family. Now, you too are a part of this exceptional family. To learn more about the Old Town Design Group team, homes and communities, visit OldTownDesignGroup.com.

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26 • April 2021

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As we are all spending more time at home these days, many homeowners are realizing they either need more space, or a different use of space. When you are ready to build the home of your dreams, look no further than Davis Homes. The Davis Homes team will work with you to design the space that makes the most sense for your routines and lifestyle. Whether you need home office space, or student study areas, the exceptionally talented Davis Design Team will work with you to accomplish your needs. The recent opening of an updated Davis Homes Design Studio, in the Keystone Crossing area provides new home buyers the opportunity to view current design features in a comfortable setting with advice from Davis’ expert designers. IT'S A GREAT TIME TO BUY “With today’s historically low interest rates, the resulting unprecedented buying power makes it the perfect time to build your brand-new home,” said Klein. Davis Homes works with you to create the home you want within a price range you are comfortable with. The in-house Davis Mortgage Services, along with other preferred mortgage lenders, will tailor financing to your needs and desires.

BUILDING WITH TODAY'S DESIGN TRENDS “Today’s more discerning buyers generally want more open designs, taller ceilings, larger windows, larger kitchen islands and gourmet-style cooking ability, walk-in shower spas, outdoor living areas, and in many cases are not as focused on the size of the space, as they are on the style and features within the space. These are just some of the benefits of building your own new home versus buying an older used home,” Jerrod Klein, V.P. of Sales and Marketing for Davis Homes said. The Davis Homes team is also focused on today’s exterior design desires, such as Craftsman, Modern Prairie, Modern Farmhouse, and other modern twists on more traditional architecture. YOUR HOME IS IN GOOD HANDS Davis Homes is a local, family-owned builder currently building On Your Lot Custom Homes throughout Central Indiana, as well as building new homes in numerous custom communities in Indianapolis and the surrounding area. “We are proud to have become Central Indiana’s largest On Your Lot home builder. Our niche of providing affordable customized building, with a focus on great value to our clients, has resulted in record sales and growing demand for our services. This has resulted in us expanding our offering to even higher new home price points. We now serve customer needs from the $300,000 range, to over one million,” said President and CEO Brad Davis, a third-generation builder. Davis says his experienced team will lead you through all aspects of the home building process. From land assessment or helping you find the perfect lot, to designing the home and working with you on the features most important to you, to the last home inspection, you and your home are in good hands. Whether you dream of building on your own lot or in a beautiful planned community, contact Davis Homes online at DavisHomes.com to discuss building your custom home.

317.548.HOME DavisHomes.com NewHome@DavisHomes.com realproducersmag.com

Indy Real Producers • 27

Pool Inspections &

Troubleshooting By Phil Thornberry

Pools have their own set of issues from a new owner’s point of view. This is one place not to skimp on the inspection process. Virtually all components of a pool have a life expectancy, and replacement can be expensive. Knowing how old the components are and how long they typically last is good information for budgeting. There are also different levels of inspection that need to be considered. A basic pool inspection is visual and covers the basin, deck, automatic cover, pump(s), filter, drains, returns and exposed piping. Areas not covered are buried piping, hidden areas and components underground, computer control systems and some other optional equipment. Being present for the inspection is important. Do not expect “Pool School” from the inspector, but the more a buyer can learn about the pool, the better. Weekly regular maintenance and sometimes, daily maintenance, is needed when pH levels get out of balance. If the buyer has never had a pool, we recommend they pay a service company to give them a full lesson on maintaining it and their specific equipment.

28 • April 2021

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It is important that the buyer be aware of an important limitation of the basic pool inspection. While leaks from pumps, heaters and exposed piping are relatively straightforward and will be reported in a basic inspection, underground leaks are harder to find and can be expensive to fix. Unfortunately, all a seller needs to do is top the pool off before the inspection, and the problem is passed on undetected. Determining whether an underground leak is present requires more time, and/or special equipment. There are two ways to determine if a leak is present. First is the bucket test. This test should be performed when there is no rain, and the pool is not being used. Place four five-gallon buckets, each with four gallons of water in them at each corner next to the pool. Water level should be marked in each bucket and in the pool. After two days, the levels in the buckets should be measured to determine how much has evaporated. The amounts from the buckets should be averaged and compared to the measured water loss in the pool. They should match. If the pool loses more, there is a hidden leak.

Pools have components that will wear out over time. Keep in mind that improper PH balance can reduce the life significantly. Here are some average life expectancies of major pool components. 1. Vinyl liner 10 years 2. Automatic cover 10 years 3. Pump 8 years 4. Heater 10-12 years We have owned and maintained four pools over the last 25 years. We have enjoyed them and feel the cost and occasional frustration is worth the enjoyment. From one pool owner to another prospective pool owner, I would like to share some personal observations. 1. Salt chlorine generators save money on chemicals, and weekly maintenance is reduced, but payback on the money invested took 2+ years. 2. Sand filters save money over cartridge filters, and regular cleaning is much easier. 3. The good automatic cleaners are expensive but worth it in time saved and quality of results. 4. Your children will say they will help, but they will not.

Obviously, the bucket test requires time, and without at least two days, results are not dependable. If a faster method is needed, there is a second test that uses an instrument called The Leakalyzer. It can detect a pool leak in just a few minutes, but there will be an additional charge due to the cost of the equipment. Once the presence of an underground leak is confirmed with one of the testing methods mentioned above, there are leak detection companies that can be hired to pinpoint the location.

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Indy Real Producers • 29

The REALTOR® Foundation Update

By Gabie Benson

A Ball to Remember – 2021 On Saturday, January 23rd, hundreds of guests tuned in to watch the annual MIBOR Ball filmed at the historic Indiana Roof Ballroom and helped raise over $65,000 for the Foundation’s mission. The Ball: A Benefit for the REALTOR® Foundation is an event that blends industry recognition and a celebration of new leadership with fundraising for the REALTOR® Foundation. MIBOR members have gathered at The Ball for decades, each January, to bestow the industry’s highest awards upon their peers and raise critical funds for the Foundation. A virtual experience brought the industry together to carry on the tradition with a new twist. Regina Jones took the stage in her official first duty as 2021 MIBOR

30 • April 2021

President to share her vision for the year. Guests bid on a variety of auction items including trips, gift certificates, sports memorabilia, and unique art. Live auctioneers Todd Ferris and Terry Waggoner joined the program to offer unique items and entertain guests at home. Local band duo, Dave & Rae wrapped up the night with a pajama dance party! Hats off to Amy Mocas of Berkshire Hathaway HomeServices Indiana Realty who was named REALTOR® of the Year. Amy was joined by fellow honorees: Distinguished Service Winners John Creamer of Century 21 Scheetz and Dee Young of New Day Realty, F.C. “Bud” Tucker Winner Mike Wood of Bailey & Wood Mortgage Lender, Affiliate of the Year Julie Catton of ATA National

Title Group, and Denver Hutt Rising Star Winner, Larry Nutt of Fancher Mortgage Group. Congratulations to all the deserving winners and nominees. The Ball: A Benefit for the REALTOR® Foundation is a wrap, but do not despair! Your next chance to party with – and for – the REALTOR® Foundation is just around the corner. Mark your calendars for July 23rd! Our old Feed the Fight event continues to evolve and grow. In 2021, the event becomes “License to Thrill: A Party for the REALTOR® Foundation.” Stay tuned for more details at www.realtorfoundation.org or follow the Foundation on Facebook for the latest news.

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Indy Real Producers • 31

Laura Waters rising star By Dr. Brian Ramsey

32 • April 2021

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It’s Not Just Me; It’s We Helen Keller said, “Alone we can do so little; together we can do so much.” If you were to ask Laura Waters about her emergence on the real estate scene, she would quickly point you to her appreciation of her brokerage and her business partner. She is almost skipping the rising star phase and heading for great heights, but she sees her journey as a “we” thing and not a “me.” In fact, the first two requirements on her advice list for agents is to find the right place to serve and the right people to surround yourself with. Laura grew up in Lafayette, Indiana, and while others were attending college close to home, she wanted to venture out and find new places, people and experiences. It is part of her DNA, and you might even call her, “Laura the Explorer.” It is a passion for her to try new things, go places and meet new people, and she started it by attending Indiana University to study Education. After graduating (2012), Laura taught a couple of months in Scotland and then returned home to teach for five years in the Avon Community School system. She taught all subjects but focused often upon reading and Social Studies. While it was a good experience, Waters soon discovered that it did not check all of her boxes for job, so she went searching.

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Laura’s husband, Lane, teaches at Park Tudor, and when she asked him if he knew anyone in real estate, he gave her the names of former parents of students he had taught. The pivot was set in motion, and Waters’ skills with people and education launched a new career. Laura is an extremely inquisitive person (her husband calls her the Question Master), so real estate provides plenty of questions and solutions to discover. She loves guiding people through the process, and although her sales have led her everywhere, she really enjoys it when she can sell in her own “backyard” – Downtown Indy. She and Lane love exploring the many things that the city offers, and building a life there is quite fulfilling.

Though she was extremely prepared for her work, there were a few challenges to overcome like hearing the word, “no.” “I was not used to hearing that word,” she notes, “and I had to adjust quickly.” Laura had to sell herself and her subjects every day in front of the classroom, but the concept of sales took on a new meaning for her. She soon adapted to the realm of competition, and she was able to quickly learn the real estate process. For her, success is really about being

Indy Real Producers • 33

acquisition of her partner, Leyton Wellbaum. The two worked together at the same agency for some time, and they organically joined forces – sharing the same values of educating people and building relationships. “Leyton is the perfect compliment to my nature, and our work together has made all the difference,” says Laura. The two formed the team of Waters and Wellbaum Real Estate and have since added two more members: Tim Sanders and Joe Wagle.

I do not want to be let down and neither do clients, so we work to collaborate on the same goals and solutions.

happy, and though it may sound trite, she says that real estate gives her the opportunity to gain a reward that is measurable to her efforts. Waters noticed that the great agents know that each client requires something different, and communication is vital. She explains that a foundational quality is to recognize that setting expectations is a key to a great experience for all. “I do not want to be let down and neither do clients, so we work to collaborate on the same goals and solutions,” she advises. At the end of the day, Laura labors diligently to build trust, and she wants to be authentic, not only with clients but her peers as well. In her short career span, Laura has learned a lot and accomplished more, but two game-changers for her were her exposure on social media and the

34 • April 2021

Fused with a seemingly unending supply of energy, Laura works to build the right kind of experience and success for each client. She loves working in real estate, for it provides ample opportunity to learn about community – the people and businesses that make neighborhoods so intimate and enjoyable. The history and architecture feed her former desire to learn about the past, and her passion to impact culture gives her just the right motivation to continue forward to make a difference. Laura and Lane love to travel, and every year (minus COVID-19), they have planned one international trip. While at home, they try to find new spots to eat and shop. They also have befriended some builders and renovators who share their love of community, and they enjoy biking nearby. In fact, the two were married on the canal. Someday, Laura Waters hopes that people will remember her for being excited, engaged and committed to her contribution to community. She works for the growing and changing of neighborhoods, to make things better and to remember – It is all about “we.”

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realproducersmag.com

Indy Real Producers • 35

Mark Dietel

of Mark Dietel Realty

Determined to Please cover story

By Dr. Brian Ramsey By Photography by Moments Between Us Azia Ellis Singleton

Ralph Waldo Emerson is credited with the saying that “the purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.” When Mark Dietel’s father coined the family business’ tagline – “Determined to Please” – Mark may not have imagined the impact that it would have on him and those whom the business served. Sure, it was a challenge to provide the best possible service to others to secure a great customer experience of complete satisfaction, but it became a mantra for

36 • April 2021

Mark. In time, Dietel found a whole new meaning of the phrase when his life changed through faith in God, and he began to please Him in all ways. Along the way, there were a few times that Mark could describe a major paradigm shift that he would consider to be a game-changer for him. More

were about his change as a person, but he is thankful for the ones that taught him to be the right kind of businessman too. After graduating from Indiana University with a degree in Accounting, Mark took a position with a nationally known accounting firm for a while.

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Indy Real Producers • 37

38 • April 2021

@realproducers

been vital to his progress. At this point, he is loving the opportunity to help mentor and motivate younger agents to become successful leaders. For Dietel, success is really about creating a team based upon common core values and a healthy culture and impacting it to the point that if he steps away for a moment or longer, it will function in the way it should – contributing to the development and success of the members. Dietel remembers that his father built a business that included multiple stores, but that is not what he valued the most. It was more about the people that those places served both as employees and customers, and that lesson has fueled Mark’s commitment to building his business the same way. He also knows that the team agents are people who become creative assets to their own business. Mark is not afraid to watch an agent leave and become his competition, for to him, that is the best compliment – interesting!

He later migrated back home to join the family business, Mr. D’s Food Market, where he worked alongside his mom and dad for two decades. When the business was sold to Marsh in 2003, Dietel was faced with a pivoting career change. For a few years, he worked for a small commercial real estate developer that taught him a lot about the commercial real estate industry. He later established a commercial brokerage of his own with Bruce Richardson,

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but the downward turn of the economy took a toll on it. In 2012, Mark made the decision to adapt to residential real estate, and the move has been rewarding and fulfilling. Mark loves people and has since his days working on the floor of the food market – interacting with customers and helping meet their needs. He knows that the creation of a team (which can mean so many things to many different people) has

One might conclude that Mark’s experience in formulating a business, management, and customer service could give him a head-start for real estate. They were great tools, but he also had to learn how to grow quickly from scratch with little capital, and he had to learn the business of selling real estate. He remembers writing 10 personal cards a day to his sphere and developing strategies for prospecting and approaching people. The struggles paved the way to his success, and Mark uses those experiences to advise agents today. “I tell newer agents to find a place with the same values, try to fit into a team environment and to find someone who can train them to quickly find their ‘transactional mode,’ and that process will set them up to succeed.”

Indy Real Producers • 39

40 • April 2021

@realproducers

Perhaps the most important quality in agents is their passion! It is difficult to measure a person’s inner drive to succeed, but without it, the struggle is real. Mark notes that he learned so much about this when watching and working with his parents. He has ceaselessly labored to teach that aspect to his personal and professional family as well. Dietel is quick to give huge kudos to his 14-member team. They are the biggest part of his success, and he is thankful that each one has been placed there. “I am so thankful to see them succeed and create a thriving business to help their families,” he says. Mark has known his wife, Mary, for 45 years (married 37). They have

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five children: Kevin (wife Gwynne – three daughters), who works in the tax world, Bryan (wife Erin), who graduated from TOP GUN and is stationed in Japan as a Navy pilot, Keith (wife Lakin), who are both P.A.s, David (wife Brittney), who created Dietel Electric, and last but certainly not least, Marina, who serves in the Coast Guard. Mark and Mary are quite supportive of The Boaz Project, which inspires and equips leaders around the globe to care for orphans in their own communities. Marina was adopted from Kazakhstan, and she adds a whole new dimension to the family. Mark and Mary have enjoyed family vacations in the past at their cabin twenty hours away in

northwest Ontario, Canada, on Lake of the Woods. Mostly, they enjoy time together – walking, working out or biking. When asked about a legacy, Mark’s answer was reflective and of significant value. “I do not think much about how other people think of me, really, but I am very concerned that my family sees me and my wife as examples of a good life and proper marriage. I want them to value hard work, moral concepts and loving other people. Life is never about cars, money and pleasure but rather about modeling core values to others and their children,” he explains. Emerson would have been proud of Mark Dietel!

Indy Real Producers • 41

TOP 200 STANDINGS Teams and Individuals From January 1, 2021 to February 28, 2021

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

Bif Ward (4950)

TUCK14

8,728,490

623,464

Justin Steill (32551)

BHHS12

6,304,425

484,956

Dick Richwine (2678)

BHHS01

6,235,253

415,684

James Trueblood (25885)

TRBL01

4,965,400

331,027

Mark Linder (10770)

CESC02

4,725,600

393,800

Matt McLaughlin (7651)

TUCK14

4,570,400

457,040

Scott Lindsay (35253)

CESC05

4,491,255

345,481

Clay Burris (32046)

CESC09

4,463,390

297,559

Jonathan Bell (32684)

RISE01

4,402,884

440,288

Jason O'Neil (30185)

CRCE01

4,380,527

1,095,132

Shannon Gilbert (29925)

EZST04

4,339,900

255,288

Mandy Sheckles (30432)

TUCK05

4,330,400

206,210

Jennifer McLean (34872)

CESC01

4,178,570

278,571

Stephanie Evelo (9684)

KWIN05

3,972,900

283,779

Mike Deck (6201)

BHHS12

3,958,105

494,763

Sheri Putman (17712)

ECOR01

3,890,500

648,417

Jean Donica (19562)

RREP01

3,815,080

293,468

Stacy Barry (22327)

CESC04

3,795,025

345,002

Stephen Clark (25339)

KWIN01

3,654,300

281,100

Jeneene West (11081)

JWES01

3,572,910

210,171

Jennil Salazar (31656)

REAB09

3,495,000

499,286

Ann E. Williams (31762)

CESC01

3,305,065

330,507

Rachel Schaller (42519)

RIDG01

3,152,073

315,207

Jay O'Neil (8204)

ECOR01

3,145,000

1,572,500

Mike Scheetz (9293)

CESC01

3,046,270

338,474

Bradley Grant (20888)

CESC07

2,969,990

371,249

Eric Forney (33514)

KWIN04

2,962,000

227,846

Kimberly Carpenter (15467)

TRBL01

2,932,931

488,822

Christopher B. Fahy (34333)

BHHS02

2,898,725

579,745

Kevin P. Elson (8938)

REAB01

2,888,995

412,714

Mitch Rolsky (27007)

KWIN16

2,805,310

561,062

Michael Fisher (3266)

CARP14

2,803,950

560,790

Robert Lather (40513)

CESC02

2,775,894

252,354

42 • April 2021

@realproducers

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

Derek Manis (42426)

TUCK08

2,703,557

450,593

Tina Floyd-Snodgrass (17498)

KWIN01

2,695,700

385,100

Seth Patton (31823)

LUXC01

2,694,000

898,000

Brian Sanders (9359)

CESC04

2,687,000

537,400

Penny Dunn (30844)

CESC01

2,684,890

383,556

Steve Silver (37438)

RMPR01

2,659,200

189,943

Austin Mielczarek (42582)

KWIN04

2,622,500

374,643

Aaron Wheeler (32775)

AGWH01

2,616,610

290,734

Julie Morton (12879)

CRHR01

2,599,800

866,600

Susan Ancona (1358)

TUCK06

2,580,000

860,000

Heather Upton (21499)

KWIN05

2,545,785

169,719

Clayton Gittus (40352)

REDF01

2,508,100

250,810

David Brenton (7208)

DBTM01

2,504,900

227,718

Jen Webster (4222)

TUCK14

2,501,500

357,357

Joe Everhart (5556)

EVRR01

2,485,000

497,000

David Martin (1976)

TUCK14

2,429,900

607,475

Kelley Joice (29954)

BHHS01

2,411,000

602,750

Disclaimer: Information is pulled directly from MLS. New construction or numbers not reported to MLS within the date range listed are not included. MLS is not responsible for submitting this data. Some teams may report each agent individually. Indy Real Producers does not alter or compile this data, nor claim responsibility for the stats reported to/by MLS. Data is based off of Mibor counties.

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Indy Real Producers • 43

TOP 200 STANDINGS Teams and Individuals From January 1, 2021 to February 28, 2021

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

Allen Williams (13229)

BHHS02

2,381,900

793,967

Eric A. Wolfe (25107)

PIEG01

2,377,800

237,780

Lisa Kercheval Aerne (7862)

TUCK08

2,345,000

1,172,500

Mary Wernke (29829)

TUCK14

2,302,500

767,500

Corina Jones (24987)

YRHM01

2,295,301

208,664

Michelle Chandler (16363)

KWIN10

2,293,200

191,100

Scott Smith (6385)

KWIN02

2,288,893

163,492

James Melson (31772)

CARP12

2,273,500

757,833

Carolyn Sanders (12855)

SANG01

2,260,500

322,929

Drew Schroeder (21297)

EXPL01

2,256,000

564,000

James Wilson (19057)

REMD01

2,247,000

374,500

Brian Ayer (4022)

AYER01

2,200,000

733,333

Matthew Reffeitt (8851)

KWIN04

2,195,695

219,570

Ronda Cooper (31640)

FARE01

2,188,000

312,571

Craig DeBoor (33481)

EXPL01

2,176,495

272,062

Kristen Hale (34007)

TUCK10

2,174,000

John Wright (36763)

TUCK10

2,174,000

44 • April 2021

@realproducers

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

Jami Horton (35229)

KWIN14

2,173,500

310,500

Troy Dixon (32711)

TRBL01

2,169,945

542,486

Kelly Huff (30636)

TUCK10

2,135,900

305,129

Matthew Kressley (19670)

TUCK10

2,116,335

423,267

Kristie Smith (19304)

KWIN05

2,103,845

350,641

Joseph Kempler (24223)

CNPR01

2,097,200

349,533

Lindsey Smalling (30943)

TUCK05

2,081,765

208,177

Anuja Gupta (35975)

RREP01

2,072,920

296,131

Carrie Holle (31603)

EZST02

2,072,356

518,089

Christopher Price (21181)

KWIN04

2,065,500

187,773

Rich Boals (35099)

TUCK04

2,049,000

341,500

Mark Dietel (29430)

DRRL01

2,047,000

341,167

Nancy Meek (764)

TUCK14

2,040,155

408,031

Matt King (38196)

TUCK14

2,040,000

680,000

Jamie Boer (17121)

TRBL01

2,026,500

405,300

Ron Rose (6209)

IRPL01

2,014,471

223,830

Carlos Higareda (22562)

EXPL01

2,003,500

400,700

Brian Maire (32173)

URE 01

2,003,500

333,917

Gary Angstadt (15254)

CESC05

2,000,100

285,729

Ashley Wright (34397)

TUCK20

1,989,708

198,971

Hayley Wild (39344)

TRBL01

1,976,200

247,025

Thomas Endicott (3920)

KWIN05

1,971,900

219,100

Donal A. Kohler (6045)

KOHL01

1,971,000

394,200

Todd Messer (29847)

JPHL01

1,952,300

390,460

Timothy E. Yazel (13657)

YZGR01

1,938,000

323,000

Salai Lungngam (37456)

CRLR01

1,901,400

190,140

Andrew Fansler (20247)

LPRO01

1,885,000

942,500

Thomas Corbett (33308)

KWIN05

1,881,999

376,400

Vern Carter (21973)

FFRL01

1,863,000

372,600

Christopher Schrader (9301)

DREZ01

1,847,967

230,996

Jill Thompson (40061)

REDF01

1,844,900

263,557

Gary Swift (14703)

CESC01

1,819,995

363,999

100

Joshua Vida (29955)

PDIG01

1,807,400

225,925

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Indy Real Producers • 45

At Magnolia, You're More Than An Account Number

HOMEBUYERS IN CENTRAL INDIANA HAVE BEEN TRUSTING MATT WITH HOME FINANCING FOR OVER 10 YEARS. Located in the new Braden building in downtown Fishers

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Indy Real Producers • 47

TOP 200 STANDINGS Teams and Individuals From January 1, 2021 to February 28, 2021

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

101

Sarabjit Sikand (19328)

DRHR01

1,796,246

299,374

102

Patrick Keller (36900)

CPRT01

1,784,000

356,800

103

Anthony Robinson (32028)

KWIN05

1,781,000

161,909

104

Julie C. Preston (20209)

TUCK02

1,753,852

438,463

105

Jeffrey D. Paxson (18702)

JPTM01

1,744,300

193,811

106

Tonda Hoagland (22630)

KWIN02

1,723,800

287,300

107

Julie Schnepp (10638)

RMAX01

1,716,000

214,500

108

Paula Smith (22201)

SFRI01

1,711,000

342,200

109

Lori Davis Smith (19528)

KWIN04

1,705,000

568,333

110

Jamie Suchotzky (30968)

RHOT01

1,691,500

241,643

111

Deanna Petruzelli (33564)

CESC01

1,690,204

422,551

112

Robert VanHook (19956)

CESC02

1,689,770

211,221

113

Mark Branch (26476)

EZST01

1,675,927

335,185

114

Robyn Breece (30802)

EZST01

1,666,895

277,816

115

Chris Harcourt (36634)

RMCN01

1,659,860

184,429

116

Nathan Inskeep (40181)

EZST01

1,652,700

236,100

117

Manjit Nagra (25496)

SABI01

1,650,000

825,000

48 • April 2021

@realproducers

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

118

Phillip Shively (13495)

CARP35

1,643,370

273,895

119

Nancy Mutchmore (20603)

TUCK07

1,643,000

410,750

120

Connie Hill (33989)

CESC01

1,628,490

271,415

121

John Stone (29080)

EXPL01

1,614,990

538,330

122

Nicholas Laviolette (28773)

TUCK18

1,614,900

403,725

123

Amber D. Greene (28096)

GRLT01

1,611,300

146,482

124

Todd L. Cook (35316)

KWIN02

1,605,153

229,308

125

Charlie Brown (11053)

BENC01

1,603,400

267,233

126

T. Andrew Crouch (30146)

GTRE01

1,600,000

800,000

127

Carl Vargas (3918)

TUCK04

1,596,465

266,078

128

Reinhard Pollach (29143)

CARP14

1,579,400

394,850

129

Steven R. Custis (28281)

RMCN01

1,572,100

142,918

130

Jennifer Shopp (24143)

BHHS02

1,548,000

516,000

131

Joshua C. Ember (26373)

TUCK02

1,547,400

386,850

132

Tom McNulty (5982)

MCNU01

1,547,048

221,007

133

Michael Mercho (34866)

KWIN01

1,542,500

308,500

134

Jayne Gauci (20605)

REAB01

1,520,500

217,214

135

Laura Waters (39181)

EZST01

1,520,080

304,016

136

Guangsheng Yang (24647)

SNSH01

1,505,000

376,250

137

Linda Carpenter (12105)

FTRE03

1,500,000

138

A. Christie Parker (17573)

TUCK04

1,499,000

139

James Embry (22365)

KWIN01

1,497,600

249,600

140

Patrick Watkins (12593)

MWRG01

1,496,900

249,483

141

Steve Masuccio (18412)

CESC09

1,490,090

745,045

142

Nina E. Klemm (28417)

TUCK07

1,479,999

740,000

143

Mike Ellis (29444)

CSRG01

1,472,000

490,667

144

Dennis Barrow (25152)

KWIN17

1,467,000

489,000

145

Cindy Stockhaus (31531)

CARP08

1,465,540

209,363

146

Brandon Cooper (24201)

CPRE01

1,450,550

290,110

147

Sarah Curry (29013)

KWIN05

1,435,000

717,500

148

Steve Sergi (8832)

REMD01

1,434,400

286,880

149

Fred Nelson (30236)

CESC02

1,431,085

477,028

150

James Miller (35962)

BHHS12

1,430,000

357,500

realproducersmag.com

Indy Real Producers • 49

TOP 200 STANDINGS Teams and Individuals From January 1, 2021 to February 28, 2021

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

151

Glenn Bill (7134)

EXPL01

1,428,999

476,333

152

Peggy Kieper (6438)

TUCK04

1,424,600

284,920

153

Jennifer Bliss (36882)

PLCL01

1,414,800

353,700

154

Will E. Lonnemann (24119)

TUCK14

1,403,500

350,875

155

Kimberly Brennan (39055)

CARP09

1,400,000

700,000

156

Cassandra L. Zentko (24824)

NLRE01

1,396,800

232,800

157

Rodney Heard (25890)

EXPL01

1,394,495

232,416

158

Chad Hess (25287)

FCCH01

1,394,400

232,400

159

David Neal (40227)

KWIN05

1,390,000

160

Sherry H. Drybrough (16473)

TUCK14

1,380,000

690,000

161

Mark P. Studebaker (20351)

TRBL01

1,376,375

229,396

162

Miguel Rodriguez (41929)

KWIN04

1,371,000

195,857

163

Jacilynn Ferris (42974)

UNRT01

1,364,900

227,483

164

Chandra Sekhar Alokam (39744)

FRJJ01

1,363,300

194,757

165

Jodi Gandy (33432)

HNRL01

1,357,000

169,625

166

James Eiteljorg (41498)

RENU01

1,354,000

451,333

167

Kate Tuttle (39598)

PLCL01

1,350,000

450,000

50 • April 2021

@realproducers

Rank

Agent Name

Office

Transactions

Volume

Average

List

Sold

Total

Price

168

Sarah Sanders (31452)

RREP01

1,349,800

192,829

169

Elizabeth Marks-Strauss (35825)

TUCK03

1,345,600

336,400

170

Jimmy Dulin (3654)

REAB01

1,341,000

447,000

171

Jay Minor (42220)

WTTL01

1,332,000

666,000

172

Kathleen Combs-Byrd (41171)

LOPA01

1,330,400

147,822

173

David Charles (33357)

CSRG04

1,323,000

330,750

174

Harvir Kaur (40362)

CARP11

1,320,000

264,000

175

Eli Skinner (34308)

SIML01

1,319,000

329,750

176

Jennifer Marlow (27740)

REAB01

1,319,000

329,750

177

Ngun Til (38161)

CELT01

1,312,900

218,817

178

Larry Gregerson (23178)

CESC03

1,310,000

327,500

179

Dana Huston (42793)

CESC09

1,299,999

180

Ryan Orr (29808)

REMG03

1,289,700

128,970

181

Jes Waller (37352)

FCEE01

1,281,950

320,488

182

Diane Brooks (8362)

TUCK07

1,280,300

320,075

183

Tracy Wright (27566)

ECOR01

1,280,000

640,000

184

Diane Cassidy (28036)

TUCK03

1,277,000

425,667

185

Laura Heigl (23066)

CESC05

1,273,670

424,557

186

Karen Tanner (24680)

BOTA01

1,269,500

211,583

187

Michael Lyons (14855)

KWIN01

1,267,500

253,500

188

Denise Fiore (24458)

CESC05

1,265,000

316,250

189

Curtis Lee Whitesell (26958)

WHIT01

1,265,000

190

Morgan L Lathery (32380)

KWIN04

1,259,490

251,898

191

Bethany Little (40376)

HRLS01

1,258,900

314,725

192

Pegg Kennedy (7191)

TUCK06

1,258,000

251,600

193

Jamie M. Richardson (24842)

RLWA01

1,253,400

125,340

194

Scott Adams (16615)

RLWA01

1,253,400

125,340

195

Catherine Fese (39175)

TUCK10

1,249,900

416,633

196

Christie Kuehl (31904)

BHHS01

1,241,500

620,750

197

Timothy O'Connor (6723)

BHHS01

1,233,500

246,700

198

Steffanie Hensley (37955)

RMAC01

1,233,000

246,600

199

Nicole M. Peters (33301)

CESC04

1,228,500

409,500

200

Jason Alsup (26628)

EXPL01

1,227,175

245,435

realproducersmag.com

Indy Real Producers • 51

New to the area, not new to Title!

Amy Wheeler

Account Manager Cell: 317-987-4994 amy@trademarktitleinc.com

Amber Gaskill

Account Manager Cell: 260-444-6240 amber@trademarktitleinc.com

52 • April 2021

@realproducers

realproducersmag.com

Indy Real Producers • 53

THE MOST TRUSTED

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