IN!SIDE nr.33 - Training

TRAINING

EDITORIAL NOTE  WELCOME FROM THE CEO  INSIGHTS FROM NEXUS COMMUNITY  ABOUT NEXUS

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BREMBO: PROVIDING BRAKE TRAINING AT THE HIGHEST LEVEL

N!ACADEMY CLOUD

SUMMARY

WELCOME FROM THE CEO

Gaël

Escribe, CEO

NEXUS Automotive International

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

• Automotive Academy: a regional skill accelerator in motion, Automotive Academy • Remanufacturing and Turbocharging for Sustainability, Borg Warner • Brembo: providing brake training at the highest level, Brembo

• Accelerate your performance with Electude’s training solutions, Electude • Discover the TruckLab training initiative in Lithuania, Remigijus Vaitkus, Jupojos • Liqui Moly on site training: Fit for the job and the customer, Liqui Moly • Maximum flexibility: The MAHLE Aftermarket training portal, Mahle • Various trainings from

MANN-FILTER, Mann + Hummel • Knowledge & skills acquisition and retention: how to manipulate yourself, N! Academy • The workflow of Next Academy, José Luis Soriano, Next Academy Technical Trainer • NRF: 10 trainers, 10 languages and more than 1.000 trainings a year! NRF •

PASCOLI Group: highly professional training for truck workshops, Pascoli • Knowledge will drive workshop success, Schaeffler • Introducing the TVS knowledge center, TVS • Automotive aftermarket and educational challenges, Maria Elo, Associate Professor University of Southern Denmark • N! IN!SIDE catches up with Damien Martin on Valeo’s training strategy, Damien Martin, Vice President at Valeo, IAM Global Accounts & Channels Development Valeo • ZF Aftermarket training makes automotive workshops fit for high-voltage technology, ZF

24h E-Learning platform

Garage Gurus Online training platform brings the expertise and knowledge of our Master Trainers to your sofa.

GARAGE GURUS TRAINING

OUR MISSION

Garage Gurus was created to make technicians, garage owners, and distributors’ jobs easier. We provide a high standard of services, including telephone support, in person training and online courses, all related to our product categories:

Braking Emissions Control Engine & Sealing

• Maintenance

• Shocks & Struts

• Steering & Suspension

EXPERT SUPPORT SERVICE

Hands-on training

Our trainers will come to you in their Garage Gurus On-The-Go technology vans, offering product demonstrations, hands-on equipment training and information on the latest products.

Live training

Do you want to take your career to the next level? We can organise a workshop with our Master Technicians at our place or yours that fits your requirements. The Garage Gurus Onsite facilities are located in Breda in the Netherlands and Johannesburg in South-Africa. Live too far away? Then, we can organize the course at your place.

Answers to your questions

Need an answer fast? You need Garage Gurus OnCall. Contact us by phone or fill a form for a quick and professional answer during EMEA working hours (Monday till Friday 08:30h till 17:00h).

Garage Gurus is the technical support service operated by Tenneco Inc’s global aftermarket business group, DRiV.

WELCOME FROM THE CEO

Dear valued partner,

Now, it’s time to go back to school! In this special INSIDE September issue, we focus on Training! I would like to thank the experts from within our community who shared their knowledge and introduced the latest initiatives & tools.

Find out the latest news from members of the Automotive Academy, Electude, N! Service Team, N!Academy Steering Committee, Service Next and TVS Knowledge Center; without forgetting our suppliers partners.

The enlarged N!Academy team also provides its expertise on knowledge & skills acquisition and retention. All these activities could of course be powered ‘in-house’ by the Learning Management System – The N! Academy Cloud.

Training is indeed key to our industry successfully meeting the challenges we face including a shortage of talent, digitalization and electrification.

As a global market leader, we must continue to highlight and analyze the trends & stakes so that we can move forward with a common and precise goal: to support growth!

Let us use the inspiration from our members to the future benefit of everyone!

Now, enjoy reading!

Gaël Escribe CEO of NEXUS Automotive International

YOUR PARTNER FOR SUCCES

Eurol is the biggest independent lubricant manufacturer from The Netherlands, our products are available in over 90 countries. We produce and supply approved and OEM-specified lubricants. Our importers can rely on a partnership, where flexible and custom made support in Marketing & Sales immediately results in profitable distribution of Eurol Lubricants. Interested? Please contact us by email: intersales@eurol.com

Application-Specific

Designs

TRAINING ACTIVITY IS PART OF CONTINUING EDUCATION

AUTOMOTIVE ACADEMY: A REGIONAL SKILL ACCELERATOR IN MOTION

Training is an undeniable lever in the development and mastery of the distribution of automotive spare parts, whether for equipment manufacturers or for distributors.

For equipment manufacturers, training is inseparable from the development of new products: each product launched requires appropriate training. This becomes even more important as the technological evolution of recent years, which is revolutionizing automotive technology (electrification, autonomous driving, etc.), profoundly disrupts the field of knowledge in the car maintenance industry. It now requires increased attention to train stakeholders in the automotive aftersales, whether at the commercial or technical level.

For distributors, training not only helps sales and technical sales teams to better master new products in order to sell them better, but it is essential for their garage customers who will offer and fit these products.

The development of the training activity within Nexus Automotive Algeria therefore came naturally in order to offer the package of services necessary for the business growth of our members, whether they are equipment manufacturers or distributors.

This training activity, which is part of continuing education, pre-supposes that the learners who come to attend the training have the necessary pre-requisites to follow the training offered by the

suppliers. Unfortunately, this is not always the case and, if we add the difficulties linked to the mastery of the languages of transmission (English, French), we find ourselves with a significant gap between what is taught and what is acquired. This is mainly due to the weakness of the programs offered in the initial training cycles (diploma and qualifying) on the one hand, and the absence of continuing training centers on the other.

We can therefore summarize the situation of the training sector in the automotive field in Algeria, which also reflects the situation in many countries of the region and the continent, as follows: public vocational training no longer meets the needs of the labor market and the programs are out of step with the technologies and techniques of the trades in the sector. There is therefore a mismatch between supply and demand, which considerably reduces the chances of hiring young graduates. Based on this reality on the ground, we have opted for the creation of an entity totally dedicated to training – the Automotive Academy - which will include not only the training courses developed by N!Academy and the equipment partners, but also offer additional training courses allowing learners to acquire the necessary knowledge to follow the training offered by our partners and the skills required to offer quality services.

TRAINING ACTIVITY IS PART OF CONTINUING EDUCATION

Automotive Academy is the first training center in Africa where Nexus Automotive International and IAMaga are directly involved, not only as shareholders but also as partners in the business development.

Automotive Academy has obtained its approval from the Algerian State and has signed a strategic partnership agreement with the Ministry of Vocational Training and Education for the creation of the “Centre d’Excellence de formation aux métiers de l’Industrie et des Services de l’Automobile et de la Mobilité : CEISAM” (Center of Excellence for Training in Automotive and Mobility Industry and Services Professions). This is located in a public vocational training and learning center on an area of 22,000 m².

The objective of CEISAM is to create the repositories of automotive training programs for diploma courses (CAP, BT and BTS) and qualifying courses (2 to 6 months) and the repository of automotive activities and trades. This strategic position will allow us to profoundly transform the landscape of vocational training and to acquire experience in this area that we can deploy in other countries on the continent.

Automotive Academy will deploy its activities along two lines of development: that of training and that of assistance in the development of garage networks (PC-LCV Maintenance, HD Maintenance and Bodywork). We will thus offer a complete package of knowledge, skills and tools to the various stakeholders in the automotive aftermarket.

In addition to the development of CEISAM as described above, Automotive Academy will be a Technocentre, where activities related to training will be developed on the one hand, and those to

assistance services for the development of garage networks on the other.

Training will be delivered “face-to-face” on the basis of programs developed by our equipment partners, comprising additional upgrading and à la carte themes, and remote (webinars and e-learning) via N!Academy Cloud, and with (should this be: as well as) immersive learning solutions (VR solutions and simulators).

As regards technical and commercial assistance for the development of garage networks, the Automotive Academy technical platform will make it possible to implement the digital solutions developed by N!Services, which are mainly for workshop management (GMS) and database management. A remote technical assistance unit will also be set up for the garages.

To date, our trainers have followed the Train the Trainer sessions organized by N!Academy in Germany, (which took place in June 2022) and in Spain (May 2023).

We have already organized training sessions at the Automotive Academy site with our partner Mahle covering: automatic gearbox oil change station, automatic air conditioning station and ADAS).

For the start of the school year in September, we are organizing training courses for trucks: Jaltest diagnostic tool and wheel geometry.

We will also launch our Nexus Auto pilot center on the Automotive Academy site, which will be the benchmark workshop for garage networks and a learning platform for learners. This is where the digital solutions developed by N!Services will be implemented.

In conclusion, all of these service activities reflect the credo of Nexus Automotive International: “We owe you more than business as usual.” This motto ably reflects the actions taking place at ground level anywhere within the globe! 

More Than Just Parts How the bilstein group Trains Workshops

automotive industry, the bilstein group‘s subsidiary in Serbia, Ferdinand Bilstein South East Europe d.o.o., has implemented a project called ECAP (Education Center for Auto Professionals).

vis B sont resserrées avec le couple de 9Nm recommandé, les deux vis du support A peuvent aussi être res- serrées à nouveau avec un couple de 5Nm.

de visser le couvercle de soupape, il faut tout d’abord dévisser les deux vis du support A. Remarque: Tout d’abord les deux

ES Atención: Afloje los tornillos del soporte A antes de apretar la tapa de la válvula.Importante: Solo cuando los dos tornillos (B) se hayan apretado al par especificado de 9Nm por el fabricante, se pueden apretar los dos pernos del soporte A con un par de 5Nm. IT Attenzione: allentare due bulloni del supporto A prima di serrare il coperchio valvole. Nota: solo quando due bulloni (B) sono stati serrati alla coppia specificata dal produttore di 9Nm, due bulloni del supporto A possono essere nuovamente

In addition to its exceptional range of replacement parts, the bilstein group stands out with comprehensive services, which focus primarily on workshops. From technical information sheets to specialised training programmes, we are committed to equipping our partners with the knowledge and skills they need.

Technical Trainings for Workshops

As a leading supplier and manufacturer of wear and tear parts, the bilstein group has extensive technical expertise. Our aim is to qualify workshop staff by sharing this knowledge. Our team of technical consultants offers skills-based training in areas such as suspension technology, water pump/cooling systems and engine management.

During these informative courses, participants gain an insight into typical damage symptoms and learn how to avoid installation errors. We also provide training on specialist tools and diagnostic techniques, enabling mechanics to improve their skills and deliver exceptional service.

Balkans‘ First Training Centre for Independent Mechanics

Over 90% of mechanics in the Balkans work for independent workshops. With the aim of providing these mechanics with easier access to technical information and to new technologies and trends in the

ECAP is the first training centre for independent mechanics in the Balkans. It was established under the auspices of the German Federal Ministry for Economic Cooperation and Development. Professional trainers provide participants with theoretical and practical knowledge in the field of mechatronics, with over 20 different training courses covering the complete architecture of modern vehicles. Topics range from active and passive safety systems, diagnostics, exhaust systems, hybrid powertrains and high-voltage vehicles to workshop management.

Direct Access to Essential Know-How

Another service provided by the bilstein group is the provision of technical information sheets on its range of spare parts. They provide support and best-practice solutions for the automotive workshop.

Our „PROTIPS“ contain essential knowledge for the workshop and present optimised repair solutions as well as insights into new product lines. In addition, selected parts are accompanied by an „INFO“, a product-related description that is included in the part packaging and provides the workshop with important installation information.

For more information, contact us at: info@bilsteingroup.com

COMMITTED TO DRIVING THE TRANSITION TO EMOBILITY

REMANUFACTURING AND TURBOCHARGING FOR SUSTAINABILITY

As a transformative global product leader, BorgWarner is committed to driving the transition to eMobility with a vision of building a cleaner, healthier, safer future for all, in a more energy-efficient world. The company’s Charging Forward accelerated electrification strategy and is closely aligned with its sustainability program, in which full lifecycle innovation plays an essential role.

In 2022, BorgWarner sourced around 36% of raw materials for new manufacturing from recycled or remanufactured supplies. Alongside transitioning the product portfolio to electrification and reducing component weight, further circular product development is underway to increase the content of remanufactured materials to help achieve the company’s Scope 3 target of 25% carbon emissions reduction by 2031, compared to a 2021 baseline.

During almost three decades of remanufacturing vehicle parts including turbochargers, alternators, generators, electronic unit injectors and exhaust gas recirculating valves, BorgWarner has reclaimed and recycled more than 24,500 metric tons of cast iron and aluminum. The turbocharger remanufacturing program alone has saved some 5.2 million turbines, compressor housings and bearings from landfill, enabling the recovery and re-use of tens of thousands of metric tons of cast iron and thousands of metric tons of aluminum.

Turbochargers offer additional environmental benefits beyond the re-use of valuable resources. For

example, by harnessing exhaust gas energy that would otherwise go to waste, a turbocharger can improve the fuel efficiency of a gasoline internal combustion engine by about 9%, reducing the consumption of fossil fuels and their associated exhaust emissions.

In 2022, BorgWarner produced 8.9 million wastegate turbochargers that were fitted to approximately 7.7 million gasoline powered cars. Those turbochargers will go on to save an estimated 16.75 million metric tons of carbon during the average lifetime of the vehicles, based on the turbocharger’s share of a vehicle’s air system.

Now that owners are keeping their vehicles for longer, remanufactured replacement turbochargers are increasingly in demand, helping to lower emissions by restoring lost efficiency. Additional turbocharger references continue to be added regularly from the BorgWarner remanufacturing center in Poland to ensure availability for most applications.

Being a cost-effective option to new replacements, remanufactured parts will always be a popular choice, particularly for older vehicles – but as well as providing good value, they represent an environmentally conscious contribution to BorgWarner’s own sustainability goals and those of its customers. 

ContiAcademy Trainingforyoursuccessfultyrebusiness.

TheContiAcademysupportsyouwithawiderangeofexpertiseandoffersyouand yourentireteamtrainingandconsultingontopicsrelatingtotyres,technology, marketing,processanalysisandselectedworkshopsonpersonaldevelopment.

Thetrainingprograminourmarketorganizationsincludeforexample:

Training-onsiteoralsovirtuallywithdefinedtopics, carriedoutbyourprofessionaltrainerteamforexample:tyrebasics,salesargumentation

E-Learningsviaourplatformwww.contiacademyonline.com forexample:SportContact™7,commercialvehiclebasics.

Futuretopiclearning forexampleE-Mobility

Pleasecontactyourlocalmarketrepresentativeforthelocaltraining scheduleandindividualtrainingrequests.

Knowledge and Training: Essential for your business!

Stricter emission requirements, and new legislation for heavy duty vehicles, has made exhaust solutions increasingly complex and trickier to service and maintain.

So, why don’t you get fueled up on knowledge about exhaust technologies and market trends with your preferred partner Before, During and After the purchase of exhaust spare parts?

Be the workshop troubleshooting wizzard with our guides and FAQs.

PROVIDE A COMPREHENSIVE INSIGHT

BREMBO: PROVIDING BRAKE TRAINING AT THE HIGHEST LEVEL

The Brembo training sessions are organized in collaboration with Brembo official distributors and, depending on the needs of the participants, general topics can be covered, as well as individual focal points.

The major topics covered could include:

- The disc brake system. During the session, participants will receive an update on the latest Brembo braking system innovations and recommend to their customers the best product to meet their needs.

- Braking systems technologies for electric vehicles. Training given on new automotive trends related to electrification and how these impact the braking system.

- Maintenance and diagnosis of the braking system to provide an in-depth knowledge on the maintenance of the vehicle braking system (how

to identify and solve problems more quickly and effectively).

The aim of these training courses is to provide a comprehensive insight into the world of brakes from design through to production; the braking system and all its components are presented and explained, supported by interactive contents. In this way, the mechanics receive useful information for their daily workshop operations, as well as accessing numerous tips and solutions for specific technical problems.

At the end of the training, all participants receive access to the Brake System Academy, which con-

tains the topics taught during the course, as well as a few extras, a small gift and a certificate of attendance.

The regular Brembo newsletter keeps participants up to date with the latest Brembo brake developments. 

For more information on how to take part in a technical training course, please log on to: How to become a Brembo ExpertBrembo (bremboparts.com)

FOCUSED ON TODAY…

Our training, whether online or face-to-face, is tailored to the needs of workshops. How do we know what they require? We surveyed 4,000 of them and gained insights into their processes and the challenges they face each day.

The technicians we questioned are hungry for resources and information to support their work and streamline the repair process. Instead of developing generic automotive repair videos and courses, we built resources based on the real-world needs of the garages.

Introducing the Rule of Three

Our solution to the challenges workshops face is to offer a blend of online and offline learning and information resources. Delphi’s training journey is guided by a principle we call the “Rule of Three.” This refers to the timeframes that technicians typically face when making repairs or setting aside a few hours or days to learn a new skill to advance their career and better serve their customers.

Here is a look at the three aspects of the Rule of Three and what each illustrates.

FREE-TO-VIEW

How-To video content published on free to view channels such as YouTube, and the Masters of Motion hub.

E-LEARNING

Powerful subscription-based platform covering 200+ training modules, extensive video content, a simulator, and much more.

FACE-TO-FACE

Training in a Delphi technical centre, combining theory and practical on-vehicle courses.

Created by technicians, for technicians.

...PREPARING FOR TOMORROW

Minutes

When the vehicle is on the lift inside the repair shop, mechanics have a very short time to diagnose the problem and decide on a solution. The pressure is on. The wrong answer can delay the repair schedule for the rest of the day. We imagined a scenario where the technicians only have three minutes to diagnose the problem and find the proper solution.

Our survey found that most technicians would often resort to YouTube and Google to find solutions when the problem wasn’t immediately obvious. We realised that posting our educational videos on YouTube is a way to support repair professionals when they need it the most: when the car is on the lift and the deadline for finding a problem is fast approaching.

Hours

Most people lead busy lives, and this is no different in the workshops. Technicians often do not have the time to move between locations to undertake their learning in an official training centre environment. But, often a 3 hour window can become available if a pending vehicle service has been moved.

Our online training platform, the Delphi Academy, allow professionals to build skills and perfect repair abilities in manageable increments without additional travel and commitments - as we often say, it allows technicians to learn where, when, and how best fits their needs.

Days

Some advanced skills require a longer time commitment and face-to-face instruction. Our in-person instruction at Delphi Training Centres across Europe teaches advanced skills, such as working on electric vehicles or high-performance cars. Technicians come away from the training experience with new knowledge to complete complex repairs and aftermarket parts installations.

An Eye on the Future

This blended learning approach, our Rule of Three, makes vital information available to workshops, effectively assisting them as they make repairs and install parts. We are confident the Rule of Three philosophy will work with any new auto technologies coming onto the market. With the right information, workshops can perform repairs effectively and efficiently without worrying that the job is beyond their abilities.

A BLEND OF CUTTING-EDGE TECHNOLOGY AND IMMERSIVE LEARNING

ACCELERATE YOUR PERFORMANCE WITH ELECTUDE’S TRAINING SOLUTIONS

Knowledge and skills are the fuel that propels success in the fast-paced world of the automotive industry. Electude’s training solutions meet the ever-growing demands of suppliers and customers enabling them to stay ahead of the curve. Electude’s e-learning can be accessed through NEXUS Academy Cloud.

Electude is the world’s leading provider of automotive training solutions. Its e-learning courses are a blend of cutting-edge technology and immersive learning, designed to unleash the true potential of automotive professionals. Learners can diagnose complex issues, master repair techniques, and navigate through realistic scenarios – all at their fingertips.

With Electude, you can hone skills, sharpen your expertise, and grow the competitive edge of your

mechanics and other professionals - helping to unlock continuous business growth. With Electude’s training, you can identify, develop, and strengthen the technical knowledge and knowhow of your automotive professionals.

Key benefits of Electude:

1. Simulates real-world experience

2. Includes problem solving training in all lessons

3. Quick comprehension with gamified lessons

4. Save time through self-graded assessments

A BLEND OF CUTTING-EDGE TECHNOLOGY AND IMMERSIVE LEARNING

Whether your focus is on light vehicles, hybrid/ electric vehicles, or heavy vehicles; Electude has a tailored solution for you. Dive deep into the intricacies of mechanical components, engine systems, safety features, electrical engineering, and much more. Electude offers hundreds of lessons and quizzes that include knowledge tests in over thirty languages.

With Electude as your trusted training partner, you can accelerate your success. Experience training that captures your attention and keeps you engaged. Fuel your success with Electude’s immersive, interactive, and industry-leading training. Try a demo module, or visit Electude’s website today and dare to conquer the automotive world with our help. 

www.electude.com

• Used in more than 70 countries

• Over 900.000 learners

• Over 50.000 instructors

• Over 4.000 clients

Interested by the Electude content? Drop us an email @ nexusacademy@nexusautomotive.eu.

More Service. More Expertise.

Elring – Das Original: Your reliable Gasket Partner

Our technical training offer for workshop and engine specialists in the passenger car and commercial vehicle segment ranges from flexible online seminars to on-site hands-on trainings with the Elring Training Truck.

Sales staff is also trained on our products in the areas of catalogue, cross-selling and basic technical knowledge.

To support our training offering, assembly videos and tutorials can be found on the Elring – Das Original YouTube channel.

PREMIUM TRAINING FROM THE NO.1 FRICTION EXPERT

Advancing technology and increasingly complex systems have evolved the brake replacement process. Keep your knowledge and skills up-to-date with the latest training programme, delivered by the leading friction expert.

The comprehensive training programme provides in-depth technical advice on brakes and safety; giving you the know-how and competitive edge to keep ahead in today’s challenging market.

OE Data based truck solution including vehicle identification by VIN number

INVESTING IN TRAINING DEFINITELY PAYS OFF

REMIGIJUS VAITKUS, Development and innovation director, Jupojos

DISCOVER THE TRUCKLAB TRAINING INITIATIVE IN LITHUANIA

The accelerating development of technology and innovation increasingly influences our lives, both in personal and work activities. New and more advanced products, their features, services and operations are inseparable without knowledge about them and acquiring new skills. This learning process becomes increasingly important professionally every year, and the ability to learn is one of the priority competencies of an employee.

The multi-purpose vehicle market, which is at the forefront of extremely rapid technological changes, forces companies and personnel to pay due attention to the acquisition and updating of new knowledge. Inactivity in this area leads to stagnation and a decrease in competitiveness –for example, a sales manager who is unaware

of new product features cannot advise or consult his customer and influence sales; and a mechanic who doesn’t learn new service and repair procedures just becomes an auxiliary worker.

NexusTruck Lithuania has highlighted the importance of training since the beginning of 2020, establishing the TruckLab training initiative. This program distinguishes 3 main directions:

• Acquainting vehicle parts sales specialists with new products, their features and uniqueness. It is good that most parts manufacturers understand the importance of this issue and can offer the services of their lecturers free of charge.

• Technical training for garage workers. The lack of this is quite clearly emphasized by market participants. The big manufacturers can usually offer fairly narrow training purely related to their products. Detailed topics about vehicle nodes or systems are more difficult to reach (e.g. Jaltest University)

• We see great value in initiatives with vocational schools and colleges training vehicle specialists, as it represents an investment in the competitive and professional future of the market. Help with teaching tools, providing relevant information and the preparation of methodical materials helps schools to keep up with current events and respond to market needs. The organization and sponsorship of various events and competitionssuch as the Young Truck Mechanic Competition - promotes the interests of young specialists in their chosen profession.

Investing in training definitely pays off, with the results of this often only coming through in the long term. Therefore, we appreciate the understanding and support given by manufacturing companies to provide free seminars, as well as the N!Academy division of Nexus Automotive International. 

WOLF OIL CORPORATION: WHERE TRAINING FUELS YOUR SUCCESS

Belgian lubricant manufacturer Wolf Oil Corporation believes that exceptional lubricants must be backed by exceptional knowledge. That’s why they invest in comprehensive technical training programs to share their expertise with partners, helping them thrive in today’s complex aftermarket.

With their two brands, Wolf Lubricants and Champion Lubricants, the company equips its partners with the technocommercial knowledge needed to excel.

By working closely with Nexus Academy , and with the in-house expertise , Wolf Oil Corporation ensures that every training is personalized, tailored to the market, and constantly evolving.

FOR DISTRIBUTORS AND END USERS

These training programmes have been specifically developed for the distributors, workshops and technicians.

Led by Johan Van Hove, the Senior Technical & Training Manager with over 25 years of international experience, these sessions dig into the technical details to boost the confidence of the participants and help them choose, understand, and optimize lubricants for the best performance and efficiency. Designed for a diverse audience, the sessions are designed to meet the specific needs and interests of each group, making sure every participant gets targeted guidance.

NEXUS ACADEMY

Two years ago, Wolf Oil Corporation joined Nexus Academy

As part of the “Train the Trainer” initiative, Johan Van Hove actively conducts training sessions exclusively designed for the valued Nexus members.

The program covers a broad range of topics like engine oils, sustainable solutions, transmission oils, electrification and more!

Johan Van Hove stated: “Our sessions with enthusiastic Nexus members have been incredibly engaging and we eagerly look forward to expanding our interactions as we move towards the future.”

PERSONALISED APPROACH TO TRAINING

Thanks to its local sales representatives, Wolf Oil Corporation offers a more personalized approach to training, ensuring that it best aligns with the local market.

Whether that means technical sessions or hands-on workshops, these programs can be tailored to provide a competitive edge for the partners of Wolf Oil Corporation.

WHAT ARE PEOPLE SAYING?

Arnaud Chailloux, Managing Director of SACI, Guadeloupe:

“The tailored training content and expertise of Champion have provided us with the necessary knowledge and skills to outperform our competitors. This technical support, combined with our commitment to delivering high-quality products, is essential in maintaining a competitive edge and creating substantial value for our company.“

Oleksiy Hordiyenko, President and Owner of Auto Standard Group, Ukraine:

“As the lubricant industry has grown more complex over time, the significance of knowledge in creating value for our business has become key. We are thrilled with the training programs provided by Wolf, which have effectively equipped our team with the essential expertise and insightful perspectives needed to drive our business forward.“

Sébastien PROUX, General Director of Tractafric Motors Côte d’Ivoire & Région Afrique de l’Ouest:

“Champion Lubricants’ customized training programs stand out for their exceptional quality, effectively bolstering our sales force. We observe a tangible influence of these programs on our sales performance, and we greatly appreciate the significant value they bring to our company.”

Customer satisfaction is in your hands.

Exide batteries and workshop tools ensure best service.

The most common cause of breakdown is battery failure or more precisely failure to detect the imminent end of the battery's life.

That is why Exide not only offers a complete range OE quality batteries, but the right tools to test, charge and replace them.

Our advanced EBT 965P Tester is a true gamechanger with Conductance Profiling Technology that can diagnose any issues related to power availability or cold cranking amps (CCA). It also links to a very 'smart' App to forward test results directly to customer's mobile device. Exide's allin-one intelligent battery chargers work with the latest AGM, EFB and even GEL technologies. If a battery requires replacement, we offer a great time-saving battery finder App and webpage to select the right battery and vehicle installation guide with task time calculation. Start-Stop batteries require resetting of the BMS, so Exide provides the tool for that too. Give your customer the best service and build your battery business together with Exide.

A WIDE DIVERSITY OF TRAINING COURSES, DEMONSTRATIONS AND PRACTICAL TRAINING SESSIONS

LIQUI MOLY ON SITE TRAINING: FIT FOR THE JOB AND THE CUSTOMER

LIQUI MOLY is known for its wide range with over 4000 articles and is regularly voted as best brand in many German trade magazines. But did you know that the German brand also has an excellent training service for your workshop?

Automotive technology is taking giant leaps forward. Car manufacturers are outstripping one another every day with new engines and technologies. Customers expect workshops to be up to date with the latest technology at all times. They need the relevant technical knowledge to give their customers in the workshop comprehensive and professional advice.

LIQUI MOLY supports them with a wide diversity of training courses, demonstrations and practical training sessions. They provide them, their employees and their customers with first-hand expertise, product information and all manner of useful tricks and subtleties.

Today, teaching and training is more essential than ever to keep up with stiff competition. On

the other hand, technological development in the car industry keeps racing ahead with increasing speed, always demanding new knowledge. That means that workshops and employees have to remain on the ball and keeping up with vehicle manufacturer innovations.

LIQUI MOLY technical advisors impart the necessary expertise with dedication and understanding - without academic frills – but with lots of experience and practical examples. Training sessions are tailored to your requests and suggested subjects are directed above all to the listeners’ needs. After all, they want to communicate not only factual information, but also enjoyment of the subject! This is an essential prerequisite for the subsequent success of the training.

Have a word with the LIQUI MOLY dealer responsible for your company. He will consult with you on content, breadth and dates of your training courses. Training events are held worldwide on the premises of their sales partners, at customers, or at their training academy in Ulm.

LIQUI MOLY can provide both practical presentations and theoretical training courses! They have compiled the following subjects for your training. These can also be adapted to your particular needs:

• Motor and transmission oils

• Commercial vehicle lubricants

• Additives

• Fitting and removal of vehicle windows

• Cleaning of air conditioning systems

• Oils and additives for gas engines

• Professional plastics repair

• Cleaning of injection systems

• Industrial/hydraulic oils and lubricants

• Workshop and service products

• Professional laminated glass repairs

• Gear Tronic III

• JetClean Tronic II

So, take your pick and make LIQUI MOLY products even more functional with the best knowledge available. 

Also, don´t forget to check-out the interesting LIQUI MOLY Workshop Concepts on their website:

RIDE CONTROL

Every FCS Automotive product is engineered to meet O.E.M. quality using the latest state of the art manufacturing processes. All components and valving are specifically designed and calibrated to match form, fit and function for vehicle application and provide the OE ride and feel. Each unit is compression & durability tested to ensure units meet OE specifications. All units include Freudenberg NOK seals, a highly-polished chrome rod finish, high performance shock oil and an OE style piston to ensure premium OE quality.

95% or higher shipping rate Ships between 5-7 business days

Competitive coverage on those hard to find applications

Manufactured to meet or exceed OE quality

A warranty defect rate well below the national average

BEST-IN-CLASS MARKET COVERAGE

BENEFITS

•Improves steering and handling

•Improves braking ability and safety

•Minimize wear and tear on tires and other components

•FCS ride control products feature Velocity Proportional Valving technology that provides proportional damping based on the speed of vehicle-to-road impact

ADVANTAGE

•Best value choice to restore OE Performance and driving conditions

•Ideal balance of comfort and control for any driving conditions

•Engineered and tested to meet OE specifications

VALUE PRICE POINT

FCS is able to deliver Premium Performance at an Affordable Price as a result of our efficiency.

Maximize your sales opportunities and profitably with a proven value alternative to OE replacement parts www.fcsautoparts.com 866-708-4554

OE QUALITY SOLUTIONS

A BROADER RANGE OF GATES OPTIONS TO MATCH LOCAL MARKET DEMAND

A leader in the design and development of high-technology automotive products, Gates has an established OE pedigree and over 100 years of experience in hose manufacturing. High quality production processes and OE quality performances are attributes synonymous with hose products sold under the Gates brand. New references continue to be added to each range as the demand for OE replacement quality hoses gathers pace. Select Gates-branded replacements or a wide range of applications from:

■ Turbocharger Systems

■ Cooling Systems

■ Fuel Systems

■ Air Systems

All Gates hoses are designed as a first time fit. They are made from proven OE quality materials and where appropriate, they are fitted with the same fast fitting connectors installed as OE.

SYSTEMS SUPPORT FOR GATES SUPPLIERS

Turbocharger hoses, cooling system hoses, fuel system hoses and hoses for air systems are all available from Gates suppliers. The latest part numbers in each range have been introduced in response to installer demand that’s already being generated at garage level. Gates. For comprehensive OE quality solutions

FUEL SYSTEM

GATESTECHZONE.COM GATES AUTOMOTIVE CATALOGUE APP

AIR SYSTEM

TURBOCHARGER SYSTEM

Sharing technical know-how is of critical importance in the independent aftermarket. Gates live webinars give you and your team an opportunity to watch, listen, ask questions, and get answers in real-time.

Repairing the steering system: this is why flushing before installation is so important!

Steering systems from GKN Automotive offer you and your customers OE quality in line with the highest safety standards along with optimal driving comfort.

But be advised: Only a steering system that has been repaired with care will work safely and correctly in the long run. Before replacing the power pump or steering rack, the steering system must be flushed with hydraulic oil and checked for rubber and metal abrasion. This is the only way to rule out possible consequential damage caused by dirt and debris remains in the system. If this is overlooked, the replaced components could fail prematurely, making the claim to the warranty null and void.

Here’s how to do it correctly:

It is not enough to just drain and refill the hydraulic oil

Carefully flush the steering system with approved hydraulic oil and check for material residue

Only a clean steering system can guarantee smooth operation without blockages and leaks

Detailed flushing instructions are available in TecDoc and the in the product packaging

AN EXTENSIVE RANGE OF TRAINING COURSES

MAXIMUM FLEXIBILITY: THE MAHLE AFTERMARKET TRAINING PORTAL

MAHLE Aftermarket’s extensive range of training courses is now also available bundled in a training portal - with additional offers and opportunities to further expand its own expertise. On training.mahle.com you can register for training courses, manage them and view your own learning progress. In addition, the direct entry into the online training takes place here.

Flexible booking, flexible learning

You don’t have to come to us to take advantage of our learning opportunities. If training on site is not possible on your part, or if you would like to minimize expenses and downtimes, we are happy to conduct training courses online. In order to cover all needs, the training offer includes three areas:

The face-to-face trainings focus on theory or practice. In every case, you will receive pure firsthand know-how from the technical experts who are available to answer questions during and after the training – whether at your site or at a MAHLE location near you.

The interactive e-learning offers are free of charge and can be completed at any time with free time management. The browser-based online trainings run on all PCs, tablets or smartphones; and are available around the clock. This makes it fun when expanding your knowledge.

The free of charge live online trainings with our experts show you how to work easier, better and more efficiently. These usually take place on a monthly basis and cover current topics. 

YOUR WAY TO THE TRAINING PORTAL

You can register quickly and easily at training.mahle.com/self-signup. Only your name, e-mail address and the code MAHLEEN must be filled in. After successful confirmation of the registration link by e-mail, you can browse the training portal and register directly for suitable training.

If you have any questions about any training topic, please contact us directly at ma.training@mahle.com.

IMI accreditation offers GS Yuasa Academy learners professional certification.

The GS Yuasa Academy, which recently launched across Europe, is the only battery training program to have partnered with The Institute of the Motor Industry. The online learning platform will give users who have completed all courses the opportunity to become a fully-fledged member of the IMI.

GS Yuasa Academy is the most powerful comprehensive online battery learning platform available. Featuring over 20 detailed training courses, it covers every step of a battery’s ‘journey’ – from leaving the shelf, through ongoing maintenance, to end of service life.

It is designed to help businesses revolutionise their battery offering by improving customer service, reducing warranty returns and maximising battery business revenue potential.

Once users have successfully completed all GS Yuasa Academy courses, they will be eligible to apply for IMI certification and membership through the platform. If they decide to do so they will then receive a printed certificate, membership pack and a range of benefits from the highly respected institution.

The Institute of the Motor Industry (IMI) was founded in 1920, with the goal to establish new skills and knowledge benchmarks for the emerging automotive industry. IMI’s purpose is to provide and continuously evolve, the way people working in the automotive sector can attain recognition for relevant professional competence.

IMI members are committed to personal development and the hi ghest technical standards. By becoming an IMI member, users can join a global community of best practice, get access to exclusive training, career information and advice and enjoy many personal and business discounts.

Ian Newham, Training Manager at GS Yuasa Batter Sales UK Ltd said, “We are extremely proud to partner with IMI through our GS Yuasa Academy online learning platform. We’ve worked hard to make the academy the most comprehensive learning solution available and this partnership certainly does th at. We’re pleased to be able to give industry professionals the opportunity to join such a highly valued institute of the automotive sector.

“We’ve seen incredible engagement since the European launch of GS Yuasa Academy –workshops, technicians, distribu tors and individuals have all rallied behind it. We know they love the broad range of content and the dynamic way in which it’s delivered. Each module only takes a few minutes to complete and can be completed at your own pace. T he fact that users can simply leave the site and then pick up where they left off is a real bonus for technicians and workshop owners with a busy work schedule too.”

The first dedicated online battery training platform

GS Yuasa Academy is a cutting edge online learning platform, purpose built to deliver professional battery training and certification.

• Over 20 detailed training courses

• More than 100 dynamic videos

• Downloadable certificates

• Tailored learning for your job role

Learn at your own pace. Wherever. Whenever.

Start learning online at academy.gs-yuasa.eu

Winner of Top Product Award in the

SHARING THE HIGHEST LEVEL OF KNOWLEDGE WITH OUR CUSTOMERS

TRAINING OPPORTUNITIES FROM MANN-FILTER

MANN-FILTER offers different training programs for its customers within the Automotive Aftermarket.

At MANN-FILTER, the premium brand of global filtration expert MANN+HUMMEL, we are committed to sharing the highest level of knowledge with our customers as part of our philosophy. Building customer intimacy is essential to our daily business, and one of the primary ways we achieve this is through comprehensive training.

Our training programs for the Automotive Aftermarket cover a wide range of topics, including product knowledge, market insights and technological advancements. Depending on our customers’ needs, we utilize various communication channels, such as face-to-face training, online sessions, or educational videos shared on social media platforms.

Our face-to-face training sessions, conducted either in-house or at our customers’ premises, enable us to directly engage with them. These sessions provide a holistic understanding of filtration and can span from a few hours up to two days, including a tour of the world’s largest filter plant in Marklkofen, for example. By interacting with our in-house specialists, customers benefit from direct contact and gain ‘hands-on’ experience with our products and production capabilities.

In contrast, our online training sessions are tailored to specific topics, such as e-mobility or the off-highway market. These sessions prioritize interactive learning, and we ensure key takeaways are shared with participants after each session. To ensure success, we focus on creating engaging content and employing effective delivery techniques. Online sessions typically last around 90 minutes, conveniently fitting into participants’ schedules.

Furthermore, we produce educational training videos that cover topics with long-term relevance. For instance, one of our videos explains how to change the fuel filter in various passenger car applications.

Training plays a crucial role in our organization’s customer communication strategy. It serves as a swift and precise tool to maintain close relationships with our customers, ensuring we stay aligned with their needs and expectations.

Interested in a training? Then simply contact your respective sales representative or the Customer Service Center, Tel. +49 7141 98-2550, e-mail: customer-service@mann-hummel.com

» EXHAUST GAS TEMPERATURE SENSORS FROM HERTH+BUSS

Indispensable protection against overheating

Exhaust gas temperature sensors are used in both petrol and diesel vehicles. In the latter, they mainly provide protection for components and overheating, including turbochargers and catalytic converters. They also ensure accurate regeneration of the diesel particulate filter by ensuring that the necessary temperature is achieved for the free-burning process. In petrol engines, exhaust gas temperature sensors are mainly found in vehicles with modern GDI engines or turbo engines. These are frequently installed, especially in the context of the downsizing trend. Here, too, the exhaust gas temperature sensors perform similar functions. They protect turbochargers and catalytic converters, take over fault detection and on-board diagnostics for the petrol particle filter.

Symptoms of defective EGT sensors

Defective or even completely failed exhaust gas temperature sensors become noticeable, for example, when fuel efficiency decreases. In this case, fuel consumption increases without benefiting the vehicle’s drive system, because the regeneration of the exhaust gas temperature sensor takes longer. Defective AGT sensors can also lead to a deterioration in driving behaviour.

Possible causes of a defect

Due to their installation position, exhaust gas temperature sensors are exposed to extremely high temperature fluctuations and thus high loads. Excessive temperatures of over 900° Celsius can hinder regeneration or even cause it to be aborted. This can then result in damage to the diesel particulate filter. Another possible cause can be strong vibrations that cause internal wires to break off or cause wire breaks. However, defective exhaust gas temperature sensors can also cause consequential damage to petrol engines, requiring costly repairs.

Replacing the AGT sensor

If a complication occurs with the exhaust gas temperature sensor, an error is reported in the engine control unit and the engine

warning light flashes. The error can then be read out with a diagnostic device and the defective AGT sensor analysed. Finally, the sensor is replaced. To ensure proper regeneration, the sensor should also be replaced whenever the diesel particulate filter is replaced. We also offer exhaust gas temperature sensors for easy replacement. The Elparts range includes over 350 different AGT sensors that can be used in a wide variety of vehicle models. These include sensors for both diesel and petrol vehicles.

Sockets for safe removal of the sensors

We also offer matching sockets especially for exhaust gas temperature sensors. Due to the high temperatures, AGT sensors literally eat into the thread after some time and can only be unscrewed again with great difficulty and increased effort. Regular ring spanners

or open-ended spanners are usually not tight enough or too unstable to loosen the sensors safely. This poses the risk of slipping and injuring yourself. Our socket spanners, on the other hand, are shaped so that they fit perfectly on almost all exhaust gas temperature sensors and lambda sensors. In addition, the reinforced design enables a secure hold even when a lot of force is applied.

Sensor, exhaust gas temperature

Item number: 70682*/70683*

Socket, exhaust gas temperature sensors

Item number: 95924682

ELPARTS – from small to large to whole range!

With our technical knowledge portal no question remains unanswered.

HELLA TECH WORLD – free of charge and freely accessible.

www.hella.com/techworld

ALIN LAURENTIU, Technical Training Supervisor

A STRONG FOCUS ON EDUCATION AND TRAINING

NRF: 10 TRAINERS, 10 LANGUAGES AND MORE THAN 1,000 TRAININGS A YEAR!

NRF has a strong focus on education and training. A dedicated team of 10 trainers travels daily to distributors and workshops to provide training. From engine cooling and A/C training to special EV training, NRF offers it all.

Why does NRF offer this service?

NRF has a strong focus on providing the best service at various levels. Although NRF sells its aftermarket parts to distributors, NRF feels a strong need to reach out further and connect directly with workshops and mechanics. In this way, NRF understands the needs and challenges at workshop level. They want to share knowledge and

educate mechanics on proper installation procedures and safety precautions. Ultimately, proper installation lowers warranty rates and leads to greater customer satisfaction.

Training and TECHsupport

NRF has 10 technical trainers who are located at their locations throughout Europe. This allows NRF to offer training in local languages. Furthermore, it’s easy for the trainers to visit local clients as the distances to travel are relatively short. All trainings are available in the following languages: English, Dutch, German, French, Spanish, Portuguese, Italian, Polish, Romanian, and Bulgarian.

In addition to providing training, NRF offers a technical support service called TECHsupport. The trainers are available for technical questions, diagnosis and advice. TECHsupport can be reached by phone, email, and WhatsApp. So, if a mechanic has questions or problems while assembling an NRF part, he or she can contact NRF directly!

1,000 trainings per year

Being on the road daily with 10 people means that the trainers visit many distributors and workshops. On average, NRF is providing 1,000 trainings per year, with a total of more than 8,500 participants.

Training topics

NRF offers a range of more than 11,000 engine cooling and climate control parts. In recent years, NRF has even expanded the product range to include various sensor groups and turbo hoses. The training courses are obviously linked to the

offer. For distributors, trainings are more general and focus on the range and benefits of NRF parts. For workshops, the trainings are really technical. They go into depth on the system and specific parts.

New EV trainings

NRF has a strong focus on e-Mobility as the aftermarket for electric vehicles is also growing substantially. In addition to a growing e-Mobility product range, NRF has several EV test vehicles, including a Tesla Model S and Tesla Model 3. The technical team records many installation tutorials, which can be found on the NRF YouTube channel. The training team has gained substantial knowledge about EV in the past few years, training themselves to become specialists in this field. As a result, NRF is now offering dedicated EV training courses.

EV training topics are:

- How to prepare an electric vehicle for maintenance?

- General maintenance information

- A/C maintenance and cooling parts

- Safety measures

INTERESTED IN AN NRF TRAINING?

For more information on our training services, please contact Alin Laurentiu a.laurentiu@nrf.eu techsupport@nrf.eu

Service training for retail and workshop

Trained employees are a valuable addition for the spare parts market and auto repair shops. Because vehicles are becoming ever more complex, and new technologies involve ever new challenges. We offer the right training for every target group: novices and experts, technicians and office staff, wholesale and repair shop. Below is a selection of our current training measures that we offer online and as presence events:

 Principles of filtration | 60 Min.

 BER | Warranty & guarantee | 45 Min.

 Effect of filtration on the turbocharger | 45 Min.

 How fuel filters protect the fuel system | 45 Min.

 Functionality and advantages of the biofunctional cabin air filter Blue.care | 30 Min.

 Filtration of the future | 30 Min.

Of course, we will be glad to adapt the training to your individual requirements and available time frame: feel free to ask us!

Your advantages:

 More than 65 years of experience in OEM filtration solutions

 Fast and efficient solutions for numerous filtration tasks

 Specialized knowledge facilitates repairs, maintenance and servicing

 Training measures are offered online and as presence events

 Special shop training in the form of webinars or presence events by experts for experts

Contact:

A strong companion!

Our trainers also support your customer service employees in the field.

Hitachi Astemo Aftermarket Germany GmbH is one of the leading partners of high quality automotive aftermarket parts. The steadily growing portfolio includes products from the fields of electronics, sensors, steering, fuel supply, engine management and suspension. At Hitachi Astemo, we regularly train new customers worldwide about our products so that they can share their knowledge with interested parties. Our know-how supports our customers in solving challenges and is available to them with the help of our Technical Support. The increasing complexity of electronics in vehicles requires specific knowledge. With our in-house development, we offer training in various categories and specifically address the essential functions and characteristics.

We are also available for you online! Our webinars allow you to participate in training courses from any location.

In addition, on our YouTube channel we present practical examples of how you can easily and efficiently install, diagnose and use our products. With over 5000 subscribers and more than 150 videos in different languages, we offer you an accurate insight into our portfolio globally.

Discover our training offers and become an expert in your industry. Contact us today!

HOW TO EMPOWER YOURSELF

KNOWLEDGE & SKILLS ACQUISITION AND RETENTION: HOW TO MANIPULATE YOURSELF

This starts like so many items published on social networks: full of beautiful 1-click promises, answering to the user’s main expectation of effortless results.

In our case, this one begins in the same way, but ends differently! As this edition of INS!DE is dedicated to training, you will read the many interesting contributions on training deployment, the various opportunities offered by Nexus partners and the great initiatives undertaken by Nexus members. Here, you will have the opportunity to dive into the mechanics of the science of education.

Let’s now take a look at how to capture the attention of trainees and ensure they acquire coherent, lasting knowledge and skills.

WHAT IS THE NERVOUS SYSTEM?

The human nervous system comprises the brain, the spinal cord and a complex network of nerves. This system sends messages between the brain and the body, with the brain controlling all body functions. The spinal cord runs from the brain down the back. It contains thread-like nerves that branch off to every organ and every part of the body. This network of nerves transmits messages from the brain to the different parts of the body, and we can play with it when we know how.

WHAT NEUROSCIENCE CAN BRING TO YOUR ORGANIZATION?

“High Performing Learning Organizations are 92% more likely to innovate”. © Deloitte Development LLC. All rights reserved. Member of Deloitte ToucheTohmatsu Limited

The impact of deploying learning is enormous if we consider the potential improvement in the organization’s adaptability, quality, productivity and, of course, the company’s profitability.

In the study “Meet the Modern Learner”, Bersin by Deloitte, the portrait of an adult learner was summed up as follows:

• Impatient

• Easily distracted

• Overwhelmed

• Wants to feel empowered

• Looking for on-demand and collaborative learning

• Over-connected and over-stimulated

Learning is like physical exercise. Neurons activate and relay information to each other, creating a new neural network, with no distinction between what is real and imaginary (for example a plane simulator). This is the opportunity to increase knowledge and skills, by applying a few principles when designing content or delivering training:

FOCUS CAPABILITY > The adult brain has an attention span of about 20 minutes for moderately complex subjects. It drops to just 10 minutes for highly complex subjects. A new product range or a new technology, for example, will be considered by the brain as quite complex and educational designers must adapt accordingly in order to catch learners’ attention, using specific learning methods. Nowadays, people are used to scrolling-on after few seconds. The change will also be considered as an issue. If not decided by the user: it could be a move outside their comfort zone and they may be tempted to reject any new situations.

PRACTICE DURATION > The 20-Hour Rule: “How to rapidly learn any new skill” has been popularized by author Josh Kaufman in his book titled

“The First 20 Hours: How to Learn Anything... Fast!” which is considered a rule of thumb. However, such an approach isn’t always the case. You’ve probably heard the theory that it takes ten thousand hours to master a skill… but for some this is not always the case. You can be sufficiently proficient in just a few days’ practice, simply through the passion you put into daily practice.

LEARNING

MANAGEMENT METHODS

> Feeling obliged to do something, you will not learn but proposed to integrate a special program, getting access to premium information, earning grades, certifications, diplomas and you will be trapped in the learning process. The knowledge and skills retention will highly vary depending on the activity selected.

New technologies bring great added value when it comes to talking about learning retention. Augmented reality or Virtual reality have retention rates quite similar to those of face-to-face activities.

In order to meet the learners’ expectations, we can play with the various activities and add a few tricks such as:

• MICRO-LEARNING > Short sequences of up to 3 minutes in length: featuring video, text, images, or audio… can quickly fill in knowledge gaps. The perfect example of this is in-app help, which provides access to information whilst using the tool or tutorials which provide a step-by-step guide for any type of repair.

• ANCHORING > Repetition is the key to knowledge retention. Repeated learning about the same topic in different ways will ensure lasting retention.

• ACCESSIBILITY & DIGITALIZATION OF THE EXPERIENCE > Available 24/7, the N!Academy Cloud supports the anchoring of the knowledge by empowering the learner. They can pick and choose the content they are looking for.

• ENTERTAINMENT AND ATTENTION RATE > Kids can learn foreign languages by spending some time playing with friends, which provides a mix of repetition, positive feedback and hours of fun. Adequate sleep, good food, and casual activities

- in addition to training - will allow a good knowledge retention to any grown adult attending a training session, thanks to the interactions with the group and the trainer(s).

• FAIL AND LEARN > You will feel rewarded not making mistakes, but if you take the risk of practicing and repeating until it works - even if it’s not perfect the first time or after 10 tries - you’ll become much more grounded. You’re not the same person you were a few years ago, you’ve taken the time to learn and practice.

These methods shouldn’t be seen as the answer to all the concerns separately, but as part of an overall pedagogical approach: the BLENDED-LEARNING.

As you may know, the Nexus Academy training offering aims to provide you and your Customers with a turnkey solution for a quality training experience. The content and tools are at your disposal and, depending on the scheme you choose, you can set up your own N!Academy experience in a matter of weeks, at a modest cost. 

LET’S GROW KNOWLEDGE, SKILLS & SENSE OF BELONGING BY SUPPORTING THEIR ACQUISITION BY YOUR STAFF AND CUSTOMERS.

If you would like to know more about by N!Academy solutions then drop us an email: @nexusacademy@nexusautomotive.eu

Bosch Brakes

Born Safe

Bosch braking systems, from the pedal to the wheel: the entire range of Bosch brake components include more than 10,000 different products. It enables workshops to work efficiently and offer a safe repair of the complete braking system to their customers.

Because for us safety always comes first.

10 MINUTES TO PERFECTION

CHALLENGE ACCEPTED

Hot water high-pressure cleaners don’t mess around. They’re fast and thorough and remove the most stubborn dirt from your vehicles, which means more work done in less time. Discover the whole range at kaercher.com

A CONSTANTLY EVOLVING ENVIRONMENT

JOSÉ LUIS SORIANO, Technical Trainer

THE WORKFLOW OF NEXT ACADEMY

Operation and organization

In the automotive sector, technical training is essential to remain up-to-date and competent in a constantly evolving environment. This is why Service Next’s technical training department, Next Academy, plays a crucial role in the professional development of mechanics and technicians in the network’s workshop sector.

A highlight of the Next Academy is the consideration of the opinions gathered from partner workshops and the consensus of the training and technical assistance teams when choosing the subject matter and/or vehicles on which training will be given. This ensures that the courses are relevant and meet the real needs of the industry.

Once the subject or vehicle has been selected, an exhaustive study and preparation is carried out. This involves a detailed analysis of all its technical characteristics, systems and components in order to be able to offer complete and accurate training. It is important to note that this stage requires great dedication on the part of the team of trainers, as they must have up-to-date knowledge of the latest technological developments and market trends, continuously attending manufacturers’ training and to educate the trainers at an international level. Once the study is completed, the trainer prepares the technical content in different formats. This includes visual presentations, technical manuals, explanatory videos, or even virtual simulations. The objective of this is to offer a variety of didactic resources that facilitate learning and allow participants to better understand the theoretical concepts.

With all the material prepared, it is time to travel and conduct the courses. These courses usually last 8 to 16 hours, divided approximately into 50% theory and 50% practical. The combination of both approaches is essential for participants to be able to apply the knowledge acquired in real situations and develop their practical skills.

The theoretical part of the course is fundamental to understanding the principles and concepts behind repair techniques. The practical part of the course covers aspects such as the fault diagnosis process, electrical schematic interpretation, electronic management systems, and much more. In addition, the trainers make use of tools, parts and components with examples and case studies to illustrate the application of theoretical concepts in real situations. During face-to-face classes, Next Academy trainers use different didactic methodologies to encourage

the active participation of students. This may include discussions, comments on solved cases already, and previous experiences of the attendees.

The goal is to create a dynamic and collaborative environment that stimulates learning and allows participants to share experiences and knowledge with each other. To achieve this goal, attendees also enjoy sharing lunch and dinner, generating a connecting atmosphere and a unique environment. With all the considerations noted above, Next Academy places a high valuation in the opinion of the course attendees in terms of the subject matter taught, the course development, the professional contribution to the workshop and the technical and teaching skills of the trainers who form the training team.

This information is uploaded directly by the students onto a digital platform, where the results obtained are displayed.

Today, the Next Academy training department has 5 technical trainers who have great experience and technical knowledge. The Next Academy team of experts comprises: José Luís Soriano, Alfonso Ramírez, Javier Ramos, Ismael Fuentes and Lluís Godayol. 

KEEP IT RUNNING

Service that thinks ahead

Fleet operators, distributors and workshops have one thing in common: They all need customized support to achieve their business objectives. The aftermarket expert Knorr-Bremse TruckServices provides a differentiated concept, from its hotline to customized training courses for its partners.

Keep it running

For the aftermarket expert TruckServices, competent services are a key element in partnering with fleet operators, workshops and distributors. TruckServices focuses on the question of what kind of hands-on support is needed to minimize vehicle downtime and thus ensure lasting efficiency in operation. From easy solutions to specific problems, to expert handling of products, or high availability and fast delivery – TruckServices covers all areas with its portfolio and is constantly expanding its products and services to cater for the needs of its partners in the best possible way.

From professionals for professionals

A service is only productive if it addresses the very specific requirements of the partners. TruckServices has found convincing ways and means to achieve exactly this purpose. The TruckServices technical hotline not only answers questions of a general nature, but has a team of experts who can provide workshops with support to resolve highly specific technical issues. A 24-hour helpline is also available to support fleet managers and drivers looking for a workshop in their vicinity. On the TruckServices

customer portal, distributors can find everything they need for express ordering and for core return. Workshops not only benefit from comprehensive, multilingual documentation, but can also expedite work processes and, for example, identify faults more rapidly with the help of diagnostic tools.

Expert training courses

It is important for workshops to keep their employess' knowledge up to date and to develop their skills. On the one hand, to ensure professional handling and diagnosis of the latest systems and components, and on the other, because it’s a question of image. TruckServices provides targeted professional development with its extensive offering of both theoretical and practical training courses. The training courses are delivered Face to Face or in virtual classrooms by qualified experts who themselves have a great deal of workshop experience and can help professionals with just the right tips and tricks for their day-to-day work. Furthermore, the training sessions are supported by a comprehensive range of eLearnings.

For an overview of the full of services from TruckServices, go to truckservices.knorr-bremse.com.

With these solutions, we support your GREAT WORK! That’s what you do every day. We’ll give you everything you need to do this—quickly, reliably, and worldwide, as well as in high quality.

PASCOLI GROUP: HIGHLY PROFESSIONAL TRAINING FOR TRUCK WORKSHOPS

Pascoli Group was founded in 1973 in the province of Venice. Within 50 years it has been able to optimally develop the distribution of spare parts and accessories - starting with buses and adding trucks and trailers over the years, as well as grinding all types of engines.

Pascoli has also created a sister company specializing in lubricants, additives, chemicals and service products. In the years to follow it expanded its operations to offer diagnostic and repair equipment for workshops along with service and training. A strong demand for specialized training courses has been generated by the evolution from mechanical/ electrical to mechatronic. During the last ten-years, courses have been designed based on customers needs and understanding the importance of putting them at the center of the company’s mission.

With the companies mainly located in Italy within the Group, we can organize courses in dedicated classrooms facilitating the movement of participants.

Pascoli has evolved from sole proprietorship into Pascoli Group. Pascoli has 18 connected companies and subsidiaries, with 20 warehouses occu-

PROFESSIONALISM AND EXPERIENCE AT THE SERVICE OF OUR CUSTOMERS

pying 33,000 square meters, 500,000 managed codes; and distributes spare parts for 70 original equipment brands.

Automotive technology is constantly being developed, always seeking to be more precise, effective, and less polluting. To achieve this, the single mechanical component has been coupled to electrical or electronic management - especially when it comes to the control of exhaust emissions and driving safety. Hence, the need to have diagnostic devices that can enable the repairer to understand the cause of the problem with absolute precision. Understanding, therefore, means having concrete bases on which to reason in order to arrive at the solution. There also needs to be a clear understanding of the whole operating system, both mechanical and electrical. It is for this reason that today we hear a lot about mechatronics in the workshop. Within this sector, we put our professionalism and experience at the service of our customers to facilitate the reparative dynamics. Our experience has shown us that many mechanics still don’t take into account all these aspects, therefore risking compromising the outcome of the repair, the profitability, the operation of new spare parts provided by distributors, as well as the trust of their customers. Fortunately, there are also many professionals who understand how important it is to provide high levels of performance, investing in both experienced employees and new recruits.

For us, our greatest success is seeing workshops participating in all the courses we offer. This means that we have acknowledged and met their requests, thereby earning their trust. Moreover, creating a true spirit of collaboration and dedication ensures a job well done.

In addition to the training of technicians, we offer courses for qualifications and occupational safety

(Julie I would change this to: we offer occupational safety courses and qualifications through certified institutions specializing in the automotive and truck sector. For these types of courses, we can offer very affordable prices. It is also our job to make the workshops aware of these aspects so that they are not neglected.

Safety at work is a duty which cannot be abandoned but must also be accessible to everyone and to all companies in order to understand and apply it.

In our training offer there are also management courses covering managerial, sales, marketing and service. There are also couses to become a central revisions inspector, mechatronics technician, tire mechanic or coachbuilder. Based on customer requests, we can create tailor-made study paths (wherever possible), based on the number of participants at their locations.

We believe that at this time of strong technological innovation, Pascoli Group can help customers keep pace with developments. This ‘added-value’ is an essential component in continuing the professional path together. 

TecAlliance ranks MANN-FILTER as „Premier Data Supplier“ (PDS)

MANN-FILTER receives new gold status for maintaining the highest standards of quality for supplied data. TecDoc is the leading spare parts catalog system on the independent automotive aftermarket.

In February 2023, premium brand MANN-FILTER, part of global filtration expert MANN+HUMMEL, is awarded the TecDoc Gold Standard „Premier Data Supplier“ by TecAlliance. This seal of quality is given to data suppliers that ensure the highest standard of quality for supplied data. These data providers are assessed on the basis of numerous criteria, such as validation and key performance indicators (KPIs). Before the „Premier Data Supplier“ seal of quality was introduced in 2021, the strong MANN-FILTER brand had been a „Certified Data Supplier“ for years.

„We are very proud that MANN-FILTER has been given this award“, says Frank Friedmann, Director Product Management IAM Europe at MANN+HUMMEL. „Highquality data is an immensely important component of our focus on total customer dedication. We help our customers by providing high-quality information about our filters, i.e., dimensions, images, product features, cross references, and links to the respective vehicles. This enables workshops and wholesalers to quickly find in TecDoc the exact filter they need for their specific application, among more than 6,800 MANN-FILTER filters worldwide. This is what we mean by our slogan „MANN-FILTER – Perfect parts. Perfect service.“, Friedmann adds.

TecAlliance is a global industry initiative that has been setting standards for data within the international automotive aftermarket for over 25 years. TecDoc is a service provided by TecAlliance and the world’s leading spare parts catalog on the automotive aftermarket.

As a strong, global brand under worldwide filtration expert MANN+HUMMEL, MANN-FILTER offers an extensive range of filters in original equipment quality for the automotive aftermarket. With a market coverage of almost 97 percent, MANN-FILTER provides air filters, oil filters, fuel filters, and cabin air filters for nearly every passenger car as well as a number of commercial, agricultural, and construction vehicles. With the slogan „Perfect parts. Perfect service.“, this premium brand is synonymous with innovative, high-quality products, total customer dedication, and outstanding service in sales and marketing.

MANN-FILTER with the „Premier Data Supplier“ seal of quality from TecAlliance

COMMITTED TO SUPPORTING INDEPENDENT WORKSHOPS

KNOWLEDGE WILL DRIVE WORKSHOP SUCCESS

Workshop professionals are aware that with the increasing complexity of vehicle applications, the demands in terms of repairs are also on the rise. Therefore, it is crucial to continuously refresh and enhance specialist repair knowledge to stay abreast of emerging technologies. As part of this, Schaeffler Automotive Aftermarket is committed to supporting independent workshops with a strong service package and holistic expert know-how.

Schaeffler REPXPERT bundles workshop services

Through its REPXPERT service brand, the Aftermarket Division of Schaeffler provides an extensive range of technical support and assistance. Services are available for the entire LuK, INA and FAG product lineup in the areas of drivetrain, engine and chassis. This is available across all vehicle segments - passenger cars, light and heavy commercial vehicles, as well as tractors – are covered by the broad assistance portfolio. Up-to-date service information, vehicle-specific installation instructions, practical expert tips and detailed technical training make everyday workshop work requirements noticeably easier. Whether via the REPXPERT online portal, mobile app, or in personal contact via telephone hotline: Schaeffler aims to increase workshop efficiency to enable the best possible repair.

One Code – One Scan – One Access

Schaeffler recently introduced a unique QR-code, which is located on the outside of all its Aftermarket packaging. Using it is very easy: simply scan the code with the smartphone camera and access a variety of features and information in real-time. This includes:

• Latest product information: All necessary product details for a specific repair solution are availa-

ble through a scan. (Updated daily for over 40,000 articles).

• Product authenticity check: The Schaeffler OneCode provides information on the authenticity of the pur-chased product. This creates additional security for distribution partners and garages. This prevents counter-feits.

• Detailed repair instructions: Step-by-step instructions and installation guidelines are available digitally, without the need for a time-consuming search.

• Digital Bonus Points: Collecting the popular REPXPERT bonus points is now easier than ever. Redeem points with a click and convert them into attractive gifts.

Try out the Schaeffler OneCode functionality yourself by scanning the QR code with your smartphone! 

WELCOME TO THE NEXT LEVEL

CHOOSE MAGNETI MARELLI CHECKSTAR FOR HYBRID OR ELECTRIC CARS

Our workshops offer original spare parts and qualified professionals authorized to work on latest-generation motors.

High-voltage expertise for automotive professionals.

Follow us on Certified MEYLE online training in working on electric vehicles. MEYLE offers not only an expanding range of high-quality spare parts for electric vehicles, but also the high-voltage training needed by workshops and motor vehicle mechatronics technicians. In the certified* MEYLE online training courses, automotive professionals learn the theory and practice basics in a practical and instructive manner – for free, accessible globally around the clock and in a choice of English or German. Expanding your knowledge is worth your while – to ensure that professional vehicle repairs remain in the hands of the IAM in the future of electric mobility too.

More information at www.meyle.com/en/trainings

* The training in the form of e-learning was created on the basis of DGUV Information 200-005, Chapter V, No. 1. This e-learning module was created according to German law and describes the situation in Germany. The international requirements may vary per country. Please familiarise yourself with the specific regulations in your country.

5 PILLARS APPROACH

NATARAJ PADMANABHAN, Assistant Vice President

INTRODUCING THE TVS KNOWLEDGE CENTER

FIVE PILLAR APPROACH

1. Productivity Management This refers to the practice of optimizing and maximizing the efficiency and output of individuals, teams, and organizations.

We focus on Flat rate time reduction by managing time and also by Optimizing operational costs. By implementing productivity management strategies, individuals and organizations can enhance their overall performance and accomplish more in less time.

2. Competency Management – Enhancing Competency management by focusing on training the team on increasing First Time right. Key to this is enhancing in house capabilities and identifying, developing, and optimizing the skills and abilities of individuals to enhance organizational performance.

3. Business Development – Enhancing Business development by strategic activities and initiatives aimed at identifying and creating opportunities for growth, expansion, and profitability within an organization.

4.Technology Leadership – Adopting and development of digital platform applications to improve customer experience, as well as Automation of the manual process. This involves guiding and influencing the effective and innovative use of technology to drive organizational success and competitive advantage.

5.Technical Superiority - Technical superiority refers to the state of having a technological advantage over competitors by investing in future technology, as well as in research and development - in addition to in-house content development which leads to superior performance, innovation, and market position.

KEY DRIVERS

1. Operations - By management and execution of business processes, activities, and resources to

ensure efficient production, delivery, and optimization of goods or services. This is achieved through active listening of the voice of business. In addition to this, competency development focusing on future skill is required.

2. Customer – By focusing directly on improving and bringing consistency to the customer experience through technology, and to improve customer satisfaction, prioritize proactive communication, deliver high-quality products or services, provide prompt and personalized support; and consistently seek feedback to understand and meet customer needs effectively.

3. Business - Improving business by optimizing workflow efficiency, development of new revenue streams enhancing service quality and leveraging advanced diagnostic tools. Undertake business analytics for Parts/Sales/Service to identify focus areas of improvement and for the fostering of strong customer relationships for sustainable growth and profitability.

WHAT WE DO

1. TVS SCHOOL ACADEMY -

a. Certification Programs (3 months) affiliated to Automotive Skill Development Council, India

• Technician Orientation Program PV and CV Level 3

• Technician Orientation Program – CV Aggregates Level 3

• Vehicle Salesman Program PV and CV Level 3

• Parts Salesman Program PV and CV Level 3

b. Vocational Diploma Programs (3 years) affiliated to NAPS

• Mechanical Motor Vehicle Trade

• Mechanical Denting Painting & Welding Trade

2. TVS ACADEMIC TRAINING CENTRE (Automotive Skill Development for enabling Business) Skilling programs for all Roles in Automotive Aftermarket Dealership PV and CV

• Re Skilling Sales, Service and Parts team

• Up Skilling Sales, Service and Parts team

• New Skilling Sales, Service and Parts team

3. TVS ACADEMY BUSINESS MANAGER TRAINING Manager Development programs for Automotive Aftermarket Dealership PV and CV

• Entrepreneur Development Program

• Procurement Management Program

• Supply chain Management Program

• Warehouse Management Program

4. INOVATION LAB SERVICES

Process Re-engineering and Digitisation of Process

• Service Process Reengineering

• Repair Procedure Digitisation

• Service Advisor Process Digitisation

• Repair Diagnostics Solution

• Telematics Solution

Let the experts make you stronger

ENHANCE COMPETITIVENESS WITH OUR TRAINING CONCEPT

Our professional, high-quality educational program encapsulates the most vital topics within Air-Conditioning and Engine Efficiency Systems, including thermal management systems in New Energy Vehicles.

In the non-commercial approach, we share purely technical and value-adding tech knowledge to strengthen you and your customers in the IAM field. We cover all needs from fundamentals to experts and educate multilingually and by various means – from live training to self-learning and via easily accessible online assets.

NISSENS TRAINING CONCEPT

COMPLETE AIR-CONDITIONING COVERAGE

COMPLETE TURBO & EFFICIENCY SYSTEMS COVERAGE

NEW ENERGY VEHICLE THERMAL SYSTEMS LEARNING

PROFESSIONAL SETUP, HGH-QUALITY CONTENT

HIGHLY EFFECTIVE LIVE & SELF-LEARNING

AVAILABLE WORLDWIDE, MULTILINGUAL, 25+ TRAINERS

NITERRA’S AFTERMARKET BRANDS

SUPERIOR IGNITION PARTS AND VEHICLE ELECTRONICS

Niterra, formerly known as NGK SPARK PLUG, is the supplier of choice when it comes to ignition parts and vehicle electronics. Nothing shows that more clearly than the iconic NGK and NTK brand names and logos.

Niterra is the number one supplier of spark plugs for OE and IAM. With more than 1,600 part numbers available for the European market, the NGK Ignition Parts brand covers 89% of the petrol vehicles in Europe. And NGK glow plugs provide a similar market coverage for diesel engines. The company’s expertise doesn’t end there. Niterra produces spark plugs for almost every type of engine, from automotive to motorcycles, marine, power sports and many other applications.

The comprehensive and growing range of NTK Vehicle Electronics also makes Niterra one of the leading vehicle electronics specialists for the Aftermarket. With 6 product lines, the NTK brand offers a top-quality solution for almost every vehicle sensor need. And Niterra is proud to note that its vehicle electronics make an important contribution to the environment by keeping emissions as low as possible.

For over 85 years now, Niterra has been renowned for its dedication to performance and precision. And even while the company widens its focus to Medical, Environment & Energy and Communications, Mobility will continue to be one of the pillars on which the company is built. With its strong customer focus and its trusted automotive brands - NGK Ignition Parts and NTK Vehicle Electronics – Niterra will continue to provide its fans and customers the performance and precision they are used to.

GENERATE DISCUSSIONS ON THE IMPORTANCE OF EDUCATION AND TRAINING

Prof. Dr. MARIA ELO University of Southern Denmark

AUTOMOTIVE AFTERMARKET AND EDUCATIONAL CHALLENGES

It is important to understand the interdependent nature of employment effects, labour market developments and education. For example, in Finland, almost half (48%) of the automotive sector employment (import, sales, repair, maintenance, leasing and control) represents repair and maintenance jobs1, but despite the strategic importance of automotive mobility in such a country of large geographic distances, educational institutions still need external structural support, e.g. via projects to generate capacity for the automotive aftermarket2. Educational institutions are important actors building capacity via tech, engineering, and business programs for sectors like the automotive aftermarket.

Surprisingly, education that produces professional degrees and diplomas - serving sectors such as the automotive aftermarket and its multifaceted tasks - is often taken for granted. In many European countries, education has been organized by the public sector - funded by taxes - creating a solid base for free education that is accessible for all. This principle has been the backbone fill-

ing the talent pipeline for garages, service stations and other automotive aftermarket players over generations. It has provided diverse knowledge, competences and skill sets from mechanics and mechatronics to service business and trade. Usually, this public system consists of vocational training institutions, universities of applied science and classic universities. The system has also introduced and included training elements for upskilling following the needs of the market and the technological changes. The task to keep up with the demands of the time, to foster competitive skillsets and to create capacity building for particular industries or sectors has been perceived as a societal function, something that is important for all.

Simultaneously, large corporations and multinational enterprises have developed their own in-house training and education systems to keep their talent pipelines filled and well-equipped. In automotive aftermarket, this has naturally focused more on particular brands and dealerships. Notably, these training and education solutions are

1See more in https://www.aut.fi/tilastot/toimialatilastoja/autoalan_tyollistavyys

2See more in https://www.redu.fi/fi/redu/hankkeet/totta

GENERATE DISCUSSIONS ON THE IMPORTANCE OF EDUCATION AND TRAINING

generated by the private sector needs serving the strategies of individual companies, not those of regions or societal segments. Furthermore, they are different as they may not provide classic degrees or diplomas that are accredited by state institutions or accreditation agencies. Hence, the value of such education in another context may be contested, which creates an issue of skill transferability.

This is particularly an issue for mobile talents who wish to employ their skills in a different country or state, as professional certificates issued by private companies may not be valid or acknowledged in the new country. Hence, mobility of talent calls for better formal transferability of skills that enable full engagement of skills in a variety of contexts. In the EU public sector education context, most degrees and diplomas are subject to an acknowledgement program that attempts to create comparable and transferable educational outputs. These outputs may be full degree programs or smaller modular accredited training certificates. The idea is to allow intra-EU mobility of talent in a smooth manner serving European labour markets whilst avoiding brain waste, i.e. under - or unemployment of talent.

As the efforts to create a European labour market have progressed, the attention has often been on university diplomas and less on vocational training.

Yet, many European countries have available solutions that could be benchmarked. For example, there are special dual education systems and systems of apprenticeship that result in competitive skillsets for the automotive aftermarket. Flexible education allows for smooth talent development, already in parallel with the high school (see: https://www.raseko.fi/en/learning-environments/ car-service-and-repair/). Unfortunately, such systems often remain local or regional “champions”.

The future of educational systems for AA requires more attention for multiple reasons. Firstly, there have been cuts in the public funding budgets within many countries that have resulted in a reduction in the level of educational resources devoted to developing diverse experts for the automotive aftermarkets. Yet due to the demographic changes, many European countries are in an era of increasing demand for a better talent pipeline . Secondy, the megatrends affecting the automotive aftermarket call for increasing demand for skill advancement also content-wise, e.g. for the electrification. Thirdly, the cost-cutting in public education sends a signal to the youth that the sector is not future-proof or of value to society. Fourthly, a narrower focus on public education programs produces rigid pathways for a particular task and not the kind of flexible and future-loaded competences and skills students wish to acquire. Finally, the decreasing resources

of the public sector education push for a development of a corporate dominance in education and training that will further complicate the status of the independent automotive aftermarket and its future talent pipeline. Therefore, the efforts of TALENTS4AA and University of Southern Denmark (SDU) - in collaboration with Karlsruhe Institute of Technology and GARAC - to generate discussions on the importance of education and training with different stakeholders are well-received by students. For example, our SDU students have great ideas and viewpoints on how to develop the sector: we developed different options for diagonal educational pathways in a classroom exercise in collaboration with BOSCH.

We argue that the contemporary youth need flexible educational pathways which enable them to develop competitive and useful skills and competences that can be employed in multiple settings. Automotive aftermarket players and respective institutions could further enhance their collaboration with public education and training to demonstrate the actual societal importance of the automotive aftermarket sector and connect earlier with future talent to co-create the solutions needed for a sustainable future. 

DAMIEN MARTIN, VICE PRESIDENT AT VALEO IAM GLOBAL ACCOUNTS & CHANNELS DEVELOPMENT

N! INSIDE CATCHES UP WITH DAMIEN MARTIN ON VALEO’S TRAINING STRATEGY

What would you say is Valeo’s training strategy at a global level?

Damien Martin: Training at Valeo has long been a priority of ours. Valeo’s global training strategy aims to support professionals in aftermarket mobility transformations as their trusted technical advisor. We recognize the importance of addressing challenges such as the reluctance

TRAINING AT VALEO HAS LONG BEEN A PRIORITY OF OURS

of independent workshops to service hybrid vehicles, as revealed by a mystery shopping study where 70% of workshops declined brake pad replacements and directed customers to OEM dealers. With the increasing prevalence of electrified vehicles, it is crucial that independent aftermarket workshops possess the necessary knowledge and expertise to confidently maintain and repair such vehicles.

Did Covid-19 have a big impact on training?

D. M.: Prior to the Covid-19 pandemic, mechanics primarily required “face-to-face training” with minimal digitalization. However, due to Covid-induced changes, online training became the only option to meet workshops’ training needs. Thanks to Valeo’s proactive preparation and deployment, a comprehensive portfolio of webinar training was introduced from the start of the pandemic.

So, you are in a strong position to deal with the challenges that the pandemic created?

D. M.: Absolutely. We have a robust on-line training platform called TechAssist which can also be integrated into our Customers’ own digital platforms. Thanks to this offer, we have achieved

significant growth, delivering 127,000 training hours in 2022.

Wow! That’s a huge number of training hours. Do you think all training will be done online from now on?

D. M.: No, I do not think so. Now there is a growing demand for “face-to-face” training once again, mainly focused on hands-on training. Valeo believes in strengthening technical knowledge through a balanced combination of online and face-to-face training sessions.

How has Valeo Service shifted its focus beyond conventional discussions in the IAM to prioritise the technician as an important player in the auto industry?

D. M.: Well, technicians are the ones selecting the parts and fitting Valeo’s products. They must be perfectly informed! Valeo acknowledges this by emphasizing the importance of technician knowledge in part selection and fitting. They identify two KPIs: time to find the failure origin and warranty repairs. Accurate diagnosis is crucial as workshops often can’t charge for diagnostic time, and 98% of warranty claims are rejected due to installation errors. Valeo aims to help workshops maximize revenue and optimize labor time through proper training, especially with the rise of new technologies like electrification and ADAS systems. We firmly believe that business profitability is directly linked to training and so offer a comprehensive training portfolio.

Questioner: So what is Valeo offering the market in terms of training?

D. M.: Every product receives tailored training content, regardless of its technical complexity, and is divided into three knowledge levels: Basic,

Advanced, and Expert. Each level allows technicians to progress according to their needs and expertise. The Basic level introduces each system and its components, the Advanced level delves into system features and technologies; and the Expert level covers repair, replacement, and advanced diagnostics procedures.

The whole technical training offer covers from Traditional Product Lines (ICE-related products) to New Technologies (covering electrification, ADAS and new components).

And what about the future of training?

D. M.: Moving forwards, Valeo will continue to offer hands-on experience in “face-to-face” sessions and enhance the digital experience with video tutorials, 3D exploded images, visual aids, and step-by-step guides. The online platform also allows for measuring the trainee’s acquired knowledge.

How does the Valeo training offer fit into the N! Academy roadmap?

D. M.: As one of the members of the N! Academy Steering Committee, Valeo plays a crucial role in shaping the N! Academy Training road map through continuous collaboration.

In 2022, Valeo trained 6,468 Nexus customers, with 4,277 taking online courses and 2,191 participating in face-to-face sessions. The training was not limited to Nexus workshops alone; Valeo also conducted “Train The Trainer (TTT)” sessions for over 200 N! Members, focusing on new technologies like ADAS and Electrification. Additional “face-to-face” sessions were deployed in Germany, Spain (Madrid & Barcelona), and planned for in India, combining fullday training with factory visits.

Our mission consists in empowering N! Trainers as knowledge catalysts, spreading Valeo’s expertise far and wide. 

TRAINING AT VALEO HAS LONG BEEN A PRIORITY OF OURS

TOMORROW IS TODAY WITH ELECTRIC AND HYBRID VEHICLES

CABIN AIR FILTER EV RANGE

European TOP 10 sales

Benoît Ducorps CEO Dariusz Czarnecki Head of Operations

Jean-Claude Roques Talent Acquisition Manager Eric Dauvergne Director of Finance

Véronique Tahmizian Office & Customer Care Manager

Rita Saliba Communication & Events Manager

Maria Chahine Communication and Events Assistant

Carmel Rafaeli Head of Startup & Investors Operations

Kazuna Yamamoto Start-up Specialist

Alexandre Viallet Sakellariadou Venture Scout

Juan Pablo Hernandez Startup Analyst

THE OEM ADVANTAGE, NOW FOR THE AFTERMARKET!

WITH OVER 80 TAILORED SYSTEMS AVAILABLE FOR IMMEDIATE DELIVERY AND A FAST GROWING PORTFOLIO, POWERISE IS MORE ACCESSIBLE THAN EVER.

DON'T LIMIT YOUR CHOICES TO THE OE DEALERSHIP.

The TecCom Order Pro Initiative: The next level of trading in the independent automotive aftermarket

Unleashing competitive advantage in the digital transformation with three key pillars

The TecCom Order Pro initiative is the ultimate answer to the rapid evolution of the independent automotive aftermarket – for both suppliers and buyers.

Stay competitive ordering with extended flexibility and certified quality standards, facing increasing digitisation, supply chain disruption and globalisation.

To increase business success, Order Pro relies on three pillars:

1. TecCom Network – offers valuable insights to discover new business partners in the global automotive aftermarket and expand your existing network. It provides relevant information about business processes and solutions in a user-friendly manner.

2. TecCom Excellence Program – ensures the quality of messages and compliance with the business processes in the automotive aftermarket and guarantees the highest quality standards for customers. Our certified suppliers are the ideal choice for buyers.

3. TecCom TXML 5.0 – is the new format! TXML 5.0 enables more information in the ordering

process and integrates future-proof functions such as drop shipping. It offers maximum transparency, significantly increased flexibility and enhanced information. It also supports new use cases in evolving markets worldwide.

Take your business to the next level with TecCom Order Pro.

Contact us at orderpro@tecalliance.net to explore the possibilities and discover how Order Pro can benefit your business. Reach out to us today and unlock new opportunities for your business.

A BLENDING LEARNING APPROACH OF ON-LINE AND CLASSROOM TRAINING

ZF AFTERMARKET TRAINING MAKES AUTOMOTIVE WORKSHOPS FIT FOR

HIGH-VOLTAGE TECHNOLOGY

Working on electrified cars is now part of everyday life in automotive workshops. However, without the correct training, workshop employees are not allowed to touch an electric or hybrid vehicle by hand; a rule which even applies to simple maintenance work on conventional vehicle systems.

High-voltage training by ZF Aftermarket, consisting of coordinated e-learning and practical hands-on training, ensures optimal learning success with significantly reduced attendance times and thus lower costs. The leading solution provider offers training for all levels of high-voltage competence, up to and including the ability to carry out work on live components.

The DGUV (German Statutory Accident Insurance) has identified three areas for which differing training regulations apply and for uniformity, has determined that a teaching unit (TU) is equal to 45 minutes.

The three areas are:

1. Operating vehicles: This includes activities which the driver himself could also carry out. As well as refuelling a vehicle and changing consumables, simple service work such as changing a wiper blade now requires a basic level of training in high-voltage systems.

2. Non-electrical work: More extensive training (0.5-2 TU) is required for mechanical work and repairs to the 12-volt vehicle electrical system and the 48-volt components of modern hybrid cars, as the components could have been damaged during the process.

3. Electrical engineering work: This involves troubleshooting, removal and installation of high-voltage components. For these, automotive mechatronics technicians require training of at least 8 TU (theoretical part) plus 4 to 8 TU of practical experience. This applies to so-called intrinsically safe vehicles (usually passenger cars). Work on non-intrinsically safe vehicles (such as commercial vehicles or vehicles involved in accidents) requires a minimum of 40 TU of training if the employee already has previous electrical engineering knowledge in the automotive field (such as training as a mechatronics technician). (The level of training here equates to ZF HV Expert Level 2.) Work on live high-voltage components (e.g.replacing battery cells) requires additional qualifications (Equating to the later mentioned ZF level 3).

Expert knowledge at first hand

This all shows the level of training commitment necessary. By employing a blended learning approach of on-line and classroom training, ZF Aftermarket significantly reduces employee

downtime and therefore reduces cost. A twopart course will equip a delegate with the ZF ’high-voltage expert level 2’ qualification needed to carry out electrical engineering work on vehicles. Entry requirements are competency based, after passing an initial exam.

As the theoretical parts are taught via e-learnings, the classroom training - including practical exercises - takes only three days. Corresponding to the expert for high-voltage systems level 2 according to DGUV-Information 200-005, this qualification will enable delegates to replace components, troubleshoot as well as switch the HV system on and off

In addition to levels 1 and 2, ZF Aftermarket also offers training for car workshops to become a ZF high-voltage expert level 3 (corresponds to the training “Expert for high-voltage systems level 3”). The focus here is on working on high-voltage components that are under voltage. 

ZF [pro]Academy

The ZF [pro]Academy offers a variety of opportunities to support the daily business of workshops and to get fit for Next Generation Mobility. Topics to choose from include driveline, chassis and brakes, as well as steering technology. Since modern vehicles have a high number of electronic parts, ZF also offers trainings on vehicle electrics, electronics and high-voltage technology. To round up the topics there are also courses on corporate management, human resources, services and marketing.

MADE FOR ROOKIES. MADE FOR EXPERTS. MADE FOR YOU.

Clear and comprehensible: VARTA® E-Learnings rely on easy accessibility to impart knowledge on all relevant battery topics. The new xEV series covers drivetrain electrification and the role of the 12V battery in electric vehicles. Check the VARTA Partner Portal, get access to our digital trainings and become a true Battery Expert. #MadeForYourFuture. www.varta-partner-portal.com

It all starts with

OE

DE ORIGINAL SPARE PART

MADE IN GERMANY

Fit for the future: Technology, business management, strategy Everything your workshop needs for growth

New technologies pose ever-increasing challenges for workshops. Your needs are our priority. That’s why we offer the perfect solution to make your workshop fit for the future.

The ContiAcademy offers a comprehensive training program with first-hand technical knowledge and everything for your business development.

Throughout Europe, we offer face-to-face and online training, as well as self-study courses and individual business consulting for workshops.

Technology

> Accredited expert training on climate control, exhaust gas, airbags and high-voltage systems (level 0 to 3)

> Competence training: wheels, tires, belt drives, brakes and electronic control systems

Business development

> Earning money today and tomorrow

> Finding and retaining employees

> Establishing profitable business areas

Individual coaching and on-the-job training