INS!DE 37 - WORSHOPS - COVERING 360° OF THEIR NEEDS

Introducing 100% plastic-free, recyclable packaging A new initiative from OSRAM

With the switch to eco-friendly packaging across their entire lamp portfolio—OSRAM is not only making our roads brighter, but reducing the footprint of their products for the environment.

Responsible driving innovations

Today’s eco-conscious consumers are constantly looking for ways to lower their environmental footprint — and for brands and businesses that align with their values. OSRAM’s new ecofriendly packaging is just the latest in a long line of innovations that allow automotive professionals and retailers to support their customers’ goal of minimizing waste. From long-lasting ULTRA LIFE halogens to street-legal1 LED replacement lamps; an important step in terms of both lighting progress and sustainability. But product innovations are not the only route to a more sustainable future.

In 2022 OSRAM launched an eco-friendly packaging initiative as part of a larger commitment to resource awareness. The results were hugely positive. Going forward, all OSRAM lamps will be packaged in 100% plastic-free, recyclable materials, made from renewable resources. That means not just the newer LED lamps, but their traditional Halogen and Xenon lamps too.

The products haven’t changed, and neither have their prices, but this packaging upgrade goes a long way. The new boxes and blisters protect the products just as well without plastic. And while the products are no longer visible, the bulbs are depicted in actual size on the box along with all the information businesses and end consumers might need.

It’s a small change. But on a big scale, small changes add up. By using recycled and 100% recyclable cardboard, OSRAM are removing hundreds of tons of plastic from production each year, and significantly reducing their CO2 emissions. That’s good news for the environment, of course, but also for automotive workshops and retailers— who have their own sustainability targets.

The new plastic-free packaging will be phased in according to stock availability and retailer requirements. So, if you don’t see them all on the shelf immediately, you can rest assured they will be soon.

1 Approved LED light source - only applies to the respective countries in which there is approval or to which an equivalent approval applies and the vehicle models and light functions currently listed in the compatibility list. For more details see www.osram.com/nb-led

2 compared to halogen lamps

An upgrade for safety and sustainability

Motorists who want to make the smart choice for themselves and the environment, can now upgrade their old halogen lamps to OSRAM’s next generation NIGHT BREAKER® LED lamps. The first street-legal retrofit LED lamps from OSRAM were also their first to come in eco-friendly retail packaging. And their performance on the road puts them up with the best and brightest lamps ever produced. In comparison to standard halogen lamps, the LED retrofit lamps consume up to 60% less energy while the specially developed vibration-resistant design contributes to up to 5 times longer lifetime2.

When you’re navigating dark country roads or busy city streets, brilliant vision is your best defence in the dark. OSRAM’s high-quality lamps are renowned for helping motorists spot unexpected obstacles. Now, thanks to their new plastic-free packaging, you can avoid unnecessary plastic waste too—as a business and as road user. Look for the PLASTIC FREE PACKAGING icon on all new OSRAM lighting packs.

Be road ready. Be eco ready with OSRAM.

 THE NEXUS ITALY RELAUNCH INITIATIVE IS PRODUCING REMARKABLE RESULTS!



TVS, TRAINING OUR TEAM ON FUTURE SKILLS IN ELECTRIC VEHICLES (EV), HYBRID, AND ALTERNATIVE FUELS  WHY NEXUSAUTO IS THE SMART CHOICE FOR POLISH WORKSHOPS

GATES, ACCESSORY BELT KIT: PRESERVING PERFORMANCE AND RELIABILITY



SCHAEFFLER, NAVIGATING THE E-MOBILITY SHIFT: INSIGHTS FROM SCHAEFFLER ON WORKSHOP DEMANDS AND SOLUTIONS

MAHLE LAUNCHES NEW GENERATION OF WORKSHOP DIAGNOSTIC TOOLS



ZF AFTERMARKET UNVEILS FUTUREPROOF MOBILITY SOLUTIONS AT AUTOMECHANIKA FRANKFURT 2024

VALEO SPECIALIST CLUB: JOIN THE GAME!

INSIDE 37 | SEPTEMBER 2024

NEXUS IN ! SIDE MAGAZINE is published by NEXUS Automotive International, Geneva, Switzerland.

NEXUS Automotive International SA Chemin du Château-Bloch 11

1219 Le Lignon | Geneva | Switzerland

T +41 22 306 49 50 www.nexusautomotiveinternational.eu

BRIGHTENING OUR FUTURE TOGETHER

SUMMARY

WELCOME FROM THE CEO

Gaël Escribe, CEO NEXUS Automotive International

NEWS FROM N!

• G. Srinivasa Raghavan elected New Chairman of the Board at NEXUS Automotive International • Robert Roos, President of APSG and NEXUS North America, joins the NEXUS Automotive International Executive Committee • NEXUS Automotive International accelerates growth with strategic tyre investment, N! Tyres Team

INSIDERS

• N! Academy Cloud Team, the transformative power of a strong Learning Management System • N! Academy Italy, the NEXUS Italy relaunch initiative is producing remarkable results! • N! Academy Poland, why NEXUSAUTO is the smart choice for Polish workshops • N! Academy Team Latam, leading training initiatives for NEXUS members & distributors • N! Service Team, Garage Network Solutions

• NRF: 10 trainers, 10 languages and more than 1,000 trainings a year! • Schaeffler, navigating the E-Mobility shift: insights from Schaeffler on workshop demands and solutions • Valeo Specialist Club: join the game! ZF Aftermarket unveils future-proof mobility solutions at Automechanika Frankfurt 2024 34 104 12 08

by NEXUS: a structuring approach • N! Service Team, Lead! The perfect path to enhanced lead creation for distributors & workshops

• N ! Service Team, Training vs. Remote Technical Assistance: what is the best approach for independent repair shops? • TVS, training our team on future skills in Electric Vehicles (EV), hybrid, and alternative fuels • WOP! The ultimate modular platform for Workshops, now featuring a new Garage Management Solution module

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

• Gates, Accessory belt kit: preserving performance and reliability • Mahle launches new generation of workshop diagnostic tools

WELCOME FROM THE CEO

Dear Readers,

It is with great enthusiasm that I welcome you to the latest issue of INSIDE Magazine, dedicated to the workshop services covering 360° of the needs.

Our mission is to be a trusted source of information, inspiration, and innovation, bringing the latest trends, expert insights, and practical solutions to elevate the workshop operations.

The automotive industry is evolving at an unprecedented pace, and workshops are at the heart of this transformation. From advancements in diagnostic technologies and repair techniques to the increasing importance of sustainability and customer satisfaction, the landscape is rich with opportunities and challenges. INSIDE Magazine is here to guide through these changes, offering in-depth articles, interviews with industry leaders.

Our team is committed to providing content that not only informs but also empowers. We believe in the power of knowledge sharing and community building. Through our magazine, we aim to create a platform where workshop professionals can connect, learn, and grow together.

Thank you for joining us on this exciting journey. Warm regards,

Gaël Escribe CEO of NEXUS Automotive International

Workshops and Covering 360° of Their Needs

In addition to its exceptional range of replacement parts, the bilstein group stands out with comprehensive services, which, in addition to dealers, focus primarily on workshops. These include technical information sheets, training programs, videos, and a three-year manufacturer’s guarantee for all brands.

Expertise for Workshops: Technical Bulletins

Our technical bulletins offer support and best-practice solutions for the automotive workshop:

• PROTIPS – Important workshop information about optimized repair solutions or new product lines in detail

• INFO – Product-related description provides the workshop with important information on installation

Supplied Complete. Repaired Non-Stop: febi Pro Kits

• Guaranteed to contain all the parts needed for the repair in question (e.g. screws and nuts)

• Practically oriented, tailored to the respective repair requirement solution

• Possibility to carry out necessary repairs immediately

For All bilstein group Brands: 3 Year Manufacturer Guarantee

• Valid for all replacement parts in the range

• A clear promise that you can trust our products

High Professional Competence: Technical Trainings

Our advice and assistance to workshops.

• Technical consultants with high professional competence

• Establishing personal contact

• Following areas covered:

- Suspension technology

- Water pump/cooling system

- Engine management (with focus on timing belts, timing chains and auxiliary drive)

Seeing More on Social Media: YouTube, Instagram and More

Plenty of videos for visual learners on different platforms.

• Technical videos on various products and models on YouTube

• Informative videos on selected products on Facebook (only in German)

Searching Becomes Finding: The partsfinder

The complete product range of the febi, SWAG and Blue Print brands in a single, ultra-modern system.

• More than 75,000 different items for cars and commercial vehicles

• Description of the replacement parts is all you need

• Reach your destination in a maximum of three clicks

• Available in more than 25 languages

• Order function for existing customer

G. SRINIVASA RAGHAVAN, Chairman of the Board of Directors of NEXUS Automotive International

G. SRINIVASA RAGHAVAN ELECTED NEW CHAIRMAN OF THE BOARD AT NEXUS AUTOMOTIVE

INTERNATIONAL

With this appointment, NEXUS’ “growth accelerator” and “innovative” approach around the world is reinforced.

In line with NEXUS’ DNA since its creation 10 years ago, NEXUS has elected a leader coming from a fast-growing market, India, as Chairman of its Board of Directors.

It is the first time that an Indian leader is taking a global responsibility of that kind in the Automotive Aftermarket, reflecting the rising role of India in the overall Global economy.

This election sends a powerful message to the entire automotive industry, underscoring

NEXUS ’s rising influence in India and broader Asian markets. It demonstrates at the same time how innovation is at the heart of NEXUS’ DNA, Raghavan being the leader of Ki-Mobility (TVS Group), a very innovative start-up that is heading towards a large success.

It also highlights the company’s dedication to expanding its geographical reach, following the leadership of former chairmen from the Middle East (Akram Sharour) and South America (Gerson Prado).

N! NEWS

NEXUS remains dedicated to leading the path and proposing innovative solutions to guarantee sustainable growth. With G. Srinivasa Raghavan steering the Board of Directors, the company is set to continue its trajectory of success, reinforcing its global presence and accelerating the pace of innovative investments within the Global Automotive Aftermarket landscape.

Gaël Escribe, CEO of NEXUS, commented on the election: “Raghavan’s appointment aligns perfectly with our core values and our commitment to investing in and supporting activities in fast-growing markets. His leadership will drive us forward and embark on a new decade of global reinforcement. Our new motto, ‘Brightening our future,’ encapsulates our vision for growth and innovation in the coming decades.”

Raghavan Srinivasa added, “I am honored to take on this role at such a pivotal time for NEXUS. We are poised to strengthen our position as a leader in the automotive aftermarket industry, facing major challenges head-on. Innovation in a fast transformation industry is a key answer to take benefits from rising opportunities”. 

XTRA LINE

SUPERIOR STYLE, XTRA PERFORMANCE

The Xtra range draws quality and expertise from the highest technical standards of original equipment production. Sleek design, superior style and excellent sports performance without compromising comfort and durability.

Brembo Xtra and Brembo Max discs are the very essence of advanced technology. The holes in the Brembo Xtra and the slots of the Brembo Max break the water veil for optimal performance even in wet conditions and promote optimal air circulation and unparalleled heat dissipation, thus ensuring effective cooling for decisive braking in any situation.

The holes on the brake band of the Brembo Xtra disc not only give a sporty aesthetic, but also improve performance, eliminating material deposits.

Even the slots of the Brembo Max disc are not only aesthetically pleasing: the particular processing of the grooves of these discs, treated with anti-corrosion UV paint, allows you to easily check their wear status.

Composed of a mix of 30 different components, there are then the Brembo Xtra brake pads, a synthesis of innovation. Their exclusive friction material guarantees excellent performance without compromising durability and comfort, ensuring unparalleled precision. These pads work in perfect synergy with Brembo Max and Brembo Xtra discs, ensuring total control of the braking system.

Completing the range are the Brembo X-Style calipers, an elegant statement of style for premium models. Made of aluminum, they combine the timeless elegance of Brembo calipers with a unique touch of color, allowing you to best express your personal style.

The advantages of the Xtra line are evident: with superior grip, excellent performance in wet conditions, and maximum friction even at high temperatures, every journey will become a safe and unprecedented driving experience. And when safety is at stake, the tests do not lie: the Brembo Xtra range has indeed been subjected to rigorous tests, overcoming challenges both in the laboratory and on the road, for this reason it is the superior technical choice that ensures unparalleled peace of mind.

PERFORMANCE

Comparison tests carried out between Brembo Xtra range against the significant competitor offering of drilled/ grooved discs and pads combinations.

ROBERT ROOS, President of APSG and NEXUS

North America

ROBERT ROOS, PRESIDENT OF APSG AND NEXUS NORTH AMERICA, JOINS THE NEXUS AUTOMOTIVE INTERNATIONAL EXECUTIVE COMMITTEE

This move will intensify the focus on accelerating growth in North America. NEXUS Automotive International’s Executive Committee highlights its focus on North America by welcoming Robert Roos (APSG –NEXUS North America), effective July 1st .

This appointment aligns with the company’s increased ambitions in North America, aiming to accelerate the growth plans of N!’s OEM partners and gradually integrate a growing number of North American partners.

This objective will be supported by a more active presence of the NEXUS team in Grapevine - TEXAS, at APSG’s headquarters. Besides its “growth accelerator” prime goal, this presence will enable the

proactive deployment of NEXUS initiatives such as Mobilion, Marketparts and SmartParts.

Robert Roos currently serves as the President & CEO of The Pronto Network – APSG and President of NEXUS North America. With a robust career of over forty years in the automotive industry, Robert has held key positions that underscore his expertise and leadership.

N! NEWS

Prior to his current roles, Robert was the Vice President of Sales & Marketing at National Pronto Association, where he spearheaded various marketing initiatives. He also led the marketing efforts at XL Parts, contributing significantly to the company’s growth and market presence.

In addition to his professional responsibilities, Robert actively participates in multiple industry committees including The Education Committee within The Auto Care Association, The AWDA Board of Governors, and the University of the Aftermarket Foundation, demonstrating his commitment to advancing the automotive sector through collaborative efforts and industry-wide initiatives.

Robert Roos expressed his enthusiasm for the role, starting, “I am honored to take on this role at such a significant time for NEXUS. Together, we will continue to drive innovation and growth, ensuring that NEXUS remains at the forefront of the automotive aftermarket industry.”

Gaël Escribe, NEXUS Automotive International CEO said: “We are thrilled to welcome Robert to N!’s Executive Committee. Our focus on growth in this region is encapsulated by our new motto ‘Brightening our future’, which perfectly reflects our vision for growth and innovation in the coming decades.” 

ContiTech Antriebssysteme GmbH www.continental-engineparts.com aam@continental.com

BELTS IN OIL: NEW TOOL SETS

Two new tool sets make it easier to conduct repairs on

engines with belt-in-oil technology.

If the timing belt runs in oil, friction is reduced, allowing the engine to run more efficiently and smoothly. So, it’s no wonder that engines with this technology are fitted by vehicle manufacturers in their millions. Carrying out work on them, however, is seriously time-consuming.

For the first time, two tool sets specially designed for belt-in-oil engines are now available from Continental to enable mechanics to successfully change the timing belt of these engines and set their timing in accordance with the manufacturer’s specifications with ease, even in a confined space.

THREE IN ONE

Tool Box V10 is a complementary set containing a torque mul tiplier that professional mechanics will need for certain models of Ford EcoBoost engine. On these engines, it is mandatory to use a torque multiplier for tightening the bolt on the crankshaft belt pulley. In addition to the torque multiplier, this high-quality tool set also comes with retaining plates, fastening bolts, a supporting arm and reinforced sockets. There is also a spacer plate that is needed for attaching the lever arm to the engine block of some models.

A TRULY WORTHWHILE PURCHASE

Tool Box V09 contains all the tools required for working on the Ford EcoBoost and Ford 2.0l EcoBlue engines or the 1.2l PureTech units from Opel or the PSA Group.

This is because the belt-in-oil engines in question can be found under the hood of millions of vehicles in Europe that are now coming into the workshop for maintenance. The tools in these sets will enable mechanics to carry out repairs to a high standard (in accordance with the manufacturer’s specifications) more easily, reliably and efficiently. Not only will this result in more efficient use of time, it will keep mechanics happy and ensure satisfied customers too.

MANN-FILTER is new proPoints partner

From June 17, 2024 MANN-FILTER will become a new partner of the proPoints loyalty program. Independent workshops will receive bonus points for purchasing MANN-FILTER products.

For independent workshops, purchasing MANN-FILTER products will be much more worthwhile in the future. The premium brand of filtration expert MANN+HUMMEL will join the proPoints bonus program in mid-June, expanding the scheme to five strong partners.

ProPoints is a joint customer loyalty program of HELLA, Niterra, VARTA and ZF Aftermarket – and now also MANN-FILTER. “With this new partnership, we are offering our customers real added value and thus rewarding their purchasing loyalty,” says Anna Lewandowska, Sales Promotion Manager Automotive Aftermarket at MANN+HUMMEL. Registered proPoints participants will automatically receive digital points for every MANN-FILTER product they purchase. These points can then be redeemed in the proPoints shop for high-quality rewards of various types. From office equipment and multimedia to workwear, tools and kitchen equipment – there is plenty of practical support for workshops.

“Registration for workshops that want to participate is also very simple,” says Lewandowska. “You register on the website https://propoints.com, confirm the regis-

tration link, create a password and select your wholesalers. That‘s all. It couldn‘t be simpler! And the best thing is, as a welcome gift in June, every workshop will receive 100 extra points when purchasing MANN-FILTER products in addition to the usual 50 starting points. Besides this, workshops collect double points for every MANN-FILTER item purchased in July. And remember, it‘s completely free and non-binding,” explains Lewandowska.

The offer is currently valid for all independent workshops in Austria, Czechia, Germany, Hungary, Poland, Romania and Switzerland. Further markets will follow at a later date. Up to now, 17 000 workshops throughout Europe are already using the free loyalty program.

“We are already looking forward to the launch of the joint proPoints loyalty program and thank our customers for choosing MANN-FILTER every day!” concludes Lewandowska.

More information about MANN-FILTER and the bonus program proPoints can be found at https://www. mann-filter.com/en/service/loyalty-program.html

Collect points with every purchase of MANN-FILTER products and benefit from the proPoints loyality program. Register now for free!

Up to now, we have scored points with our customers. From now on, our customers will also score points with us. We will be a new partner of the proPoints rewards program as of June 2024. After registering, independent workshops will receive digital points for every MANN-FILTER product purchased. These points can be redeemed in the proPoints shop for high-quality rewards – from office equipment and multimedia to work clothing and tools. Another reason to rely on genuine MANN-FILTER products in original equipment quality. MANN-FILTER – Perfect parts. Perfect service. www.mann-filter.com On your points. Get

NEXUS AUTOMOTIVE INTERNATIONAL ACCELERATES GROWTH WITH STRATEGIC TYRE INVESTMENTS

NEXUS Automotive International, the leading community in the automotive aftermarket, has announced progressive strategic investments in tyres. With a vast community spanning 138 countries, NEXUS is wellpositioned to shape the future of the industry through innovative and sustainable models.

The Importance of Tyres in the EV Era

As the automotive landscape evolves, the shift to electric vehicles (EVs) underscores the critical role of tyres. EVs demand specialized tyres for optimal performance, safety, and efficiency. NEXUS recognizes that investing in tyres is not only timely but essential to meet the changing needs of its members.

Complementing Spare Parts and Gaining an Edge

Tyres naturally complement the existing spare parts offering within NEXUS. By adding tyres to the N! members’ portfolio, NEXUS gains a competitive advantage. While some competitors focus solely on spare parts, NEXUS can now offer a comprehensive solution. Members can leverage their existing customer base to penetrate

the tyre market while simultaneously attracting new customers with a compelling tyre offer.

Multi-Sourcing Opportunities and Tailored Availability

NEXUS will leverage its WOP platform and other garage resources to offer a state-ofthe-art garage tyre program and tools. The very competitive nature of the tyre business, the thin margins, and the need for immediate availability of complex product offerings with multiple tyre sizes and technologies push for the use of a comprehensive tyre digital platform within the N! community. This platform will facilitate multi-sourcing opportunities for tyre manufacturers and wholesalers. N! members will benefit from a complete product range, competitive pricing, and availability tailored

N! NEWS

to their specific needs. This combined approach minimizes stock investment, allowing distributors to optimize resources efficiently.

Customer Lock-In and Last-Mile Delivery Optimization

Tyres are often the primary reason for cars to enter workshops, making it crucial for members to retain control over their customers despite increased solicitations. By offering a one-stop-shop service for parts and tyres, NEXUS will help its members maintain a strong competitive presence in their marketplaces. Tyres also play a crucial role in making the last-mile delivery of distributor vans more profitable. By optimizing these often-empty last miles, NEXUS members can enhance operational efficiency and reduce delivery costs.

NEXUS’ Forward-Thinking Move

While tyres have always been present within the N! Community, which already holds a strong competitive position in their marketplaces, it is now time for a strategic move that will materialize in most geographies within the next few months.

NEXUS’ progressive investment in tyres aligns with its commitment to sustainability, innovation, and growth. By strategically embracing the tyre industry, NEXUS remains at the forefront of shaping the future of the automotive aftermarket. 

Keeping workshop equipment reliably ready for use

New service offer:

With the 5-year peace-of-mind warranty, Bosch offers up to 5 years warranty ** on workshop equipment products – for reliable operation in accordance with the manufacturer‘s specifications. Workshops benefit from high operational readiness of their workshop equipment and good predictability of ongoing usage costs.

DELPHI’S COMPLETE WORKSHOP SOLUTIONS:

STAY AHEAD WITH DELPHI

In a rapidly evolving vehicle technology landscape, it’s vital for technicians to remain at the forefront. Delphi’s Workshop Solutions are here to empower you with the cutting-edge tools and knowledge to deliver unparalleled service. Discover why Delphi should be your go-to for workshop excellence...

UNMATCHED DIAGNOSTICS: MEET THE FUTURE WITH BLUETECH VCI

Delphi stands at the pinnacle of diagnostic technology. Our innovative hardware caters to both CAR and HD (Heavy Duty) segments, ensuring comprehensive coverage. Our HD license spans trucks, buses, and trailers, offering extensive support. Frequent software updates continually enhance our application database, introduce ground breaking features, and refine the user interface.

Our state-of-the-art BlueTech VCI is the ultimate solution for advanced diagnostics, ADAS calibrations, pass-thru, and more. Its integrated security gateway unlocks seamless operations across FCA, VAG, Iveco, Mercedes, Smart, Volvo, and Polestar. For the CAR segment, our 2024 release is more robust than ever.

68 brands

1417 models

301 EV models

41439 unique system selections

81 brands

760 models

37 EV models

19230 unique system selections

YOUR KEY TO EXCELLENCE AND EFFICIENCY

COMPREHENSIVE VEHICLE TECHNICAL INFORMATION: ALWAYS A STEP AHEAD

Delphi’s Vehicle Technical Information (VTI) combines essential repair data and technical drawings, including torque figures, OE service, maintenance schedules, and wiring diagrams VTI is available as a standalone package or integrated into the DS software for both CAR and HD Empower technicians to execute repairs with confidence and precision, reducing downtime and elevating service quality

ENHANCED CATALOGUING: PRECISION AT YOUR FINGERTIPS

Our cataloguing system is specifically designed to support technicians with utmost accuracy. Delphi’s online catalogue, backed by TecDoc’s premier data supplier status, provides access to over 270,000 cross-references. This ensures technicians can always find the exact part they need. Our catalogue also features nearly 5,000 360-degree images, making part identification easier than ever.

ADVANCED TECHNICIAN TRAINING: EMPOWERMENT THROUGH KNOWLEDGE

At Delphi, we believe in continuous learning and are proud participants in the Nexus Train the Trainer Program. Our training expert, Phil Mitchell, delivered insightful presentations on technologies including diagnostics and more.

Our eLearning platform, available in six European languages, along with face-to-face training sessions across Europe, ensures comprehensive learning. In 2023 alone, over 1,500 technicians engaged in more than 10,000 hours of training!

MASTERS OF MOTION: PUTTING TECHNICIANS AT THE FOREFRONT

Available on the N!Academy platform and free for all members of the N! community, Masters of Motion gives technicians unparalleled access to relevant, up-to-date resources that transform the complex into something understandable and actionable. We publish a technical articles and how-to video every single week - join Masters of Motion and stay tuned for more.

BE YOUR BEST WITH DELPHI

None of us can predict the future of the automotive industry, but we can be sure that technology will advance at an increasingly rapid pace. With Delphi, technicians will have access to the tools and insight they need to keep pace with this evolution and stay ahead of the competition.

COVERING YOUR DRIVE

Ferodo® is pleased to extend its market coverage through the new products introduction: COVERING YOUR DRIVE. Ferodo® Brake Pads help professional installers restore safe, durable, original equipment-style braking performance on a vast majority of passenger vehicles operated worldwide.

www.ferodo.com

INSIDERS WORKSHOPS COVERING 360° OF THEIR NEEDS

DRIVING EXCELLENCE IN WORKSHOPS WITH THE N!ACADEMY

CLOUD

THE TRANSFORMATIVE POWER OF A STRONG LEARNING MANAGEMENT SYSTEM

The Automotive industry training comprises various types of needs and constraints: mandatory activities deployed by car manufacturers to their authorized repairers, training offers proposed by workshop network brands to their affiliates, and comprehensive training content created and deployed by suppliers to the different channels.

The offer is broad, and the target is similar: providing game-changing knowledge and skills transfer to workshop staff, enabling significant business growth.

For all players, the constraints are the same and significantly impact the consumption of training: time, cost, ever-evolving technologies, content quality, languages, resource availability, and engagement.

Made by and for the Automotive Aftermarket community, the N!Academy Cloud aims to address the main concerns any continuous learning organization may encounter.

This versatile, accessible learning platform is currently used by all NEXUS members, who benefit from the vast range of train-

ing opportunities it provides. This tool is a key element of the training experience that NEXUS aims to provide to its members. It is a pivotal component of the training experience offered to NEXUS Member staff, from executives to technical teams.

It is also a powerful asset for members who wish to provide their customers and workshops with dedicated technical training offers, such as NEXUS Poland for the NEXUSAUTO network, NEXUS Italy for their AUTO and TRUCK workshops, and members in Brunei, Chad...

N!ACADEMY CLOUD KEY FEATURES

• User-friendliness

• Extensive multilingual library of resources

• 24/7 access

An experience enhanced by several functionalities:

• Tailor-made training experience

• Catalog with dynamic filters

• Calendar view displaying the upcoming activities

• Custom pages per audience type

These features are a draw to those looking for straightforward solutions to their training needs. This is also a game-changing training portfolio that the NEXUS community can propose to their customers. The portal can be tailored to each specific community, within which each user has their own ongoing training and progress highlighted on their home page, or ‘dashboard’.

THE CURRENT OFFER CONSISTS OF:

• TUTORIALS > “how-to”, with video explanations, hands-on demonstrations from industry experts, directly from the suppliers and various brands,

• WEBINARS > recorded sessions with N!Academy sponsor experts, with the most up to date trends and information,

• E-LEARNING MODULES > interactive teaching on a huge range of topics,

• INSTRUCTOR-LED TRAINING > access to live sessions delivered by the best-in-class suppliers,

• REFERENCE MATERIALS > The most up-to-date resources from our brand partners.

Those members who have already joined the N!Academy Cloud community are enhancing their technical skills in a range of easily searchable topics. From airconditioning to wipers, with material from brands like BOSCH all the way to ZF. It is a turn-key solution for the community, providing workshops with user-friendly and efficient training courses. 

A TEAMWORK PROVIDING WORKSHOPS WITH QUALITY TRAINING SOLUTIONS

The list of the N!Academy sponsors is a long and a quality one: BOSCH, Valeo, ZF Group, Delphi, TotalEnergies, NRF, NTN, Brembo, Clarios, Dinex, Elring, Exide, Knorr-Bremse, Mahle, Philipps, Schaeffler, W OLF Oil...

Among them, MANN+HUMMEL is part of the Steering Committee and has been providing a large number of tutorials available in English, Polish and Italian on the N!Academy Cloud for their 3 brands: MANNFilter, Filtron and WIX.

Don’t miss the opportunity to join the experience by scanning the QR Code below or drop us an email to discuss about the

various schemes @ nexusacademy@ nexusautomotive.eu.

Diesel Injector coding (Technical - 45 MINS)

EV health testing (Technical - 45 MINS)

ADAS and Steering (Technical - 45 MINS)

Heavy Duty Train

The Trainer Valencia

• Injector overview

• Injector testing parameters,

• Injector coding creation

• Injector programming

• What is EV battery health testing?

• Similarities to 12v batteries

• The 5 levels of battery health checks

• When does a steering job affect the ADAS system?

• Track rod end replacement, what’s next?

• How to check if the ADAS requires calibration

• Diagnostic tools

• Diesel injector repairs with hands-on activities

N!ACADEMY x MASTERS OF MOTION

We understand the importance of training for technicians. That’s why we are excited to announce our upcoming virtual and face-to-face training sessions in partnership with the N!Academy. Join us to explore a range of topics, including diesel injector coding, EV health, ADAS, diagnostics, and steering. Don’t miss this opportunity to enhance your skills and knowledge! Choose the Aftermarket partner who’s here to help you keep ahead, today and tomorrow

delphiaftermarket.com

Harmonious Engine Combustion

NISSENS THROTTLE BODY

Trust the experts. Consider the premium-quality aftermarket throttle body from Nissens. It is designed and tested to meet the Genuine Nissens Quality standard, ensuring excellent performance and long, trouble-free operation.

All Nissens Throttle Bodies are First Fit products, with necessary seals and clips included when needed. Our range covers various product types for popular vehicle applications.

THE DIFFERENCE

FACTORY NEW, NO REMAN, NO CHARGES

FULL COMPATIBILITY WITH THE VEHICLE

EXCELLENT ENGINE & EMISSIONS PERFORMANCE

ENGINE EFFICIENCY & EMISSIONS SYSTEM

ENGINE’S LIFE-SPAN DURABILITY

EASY INSTALLATION, GASKETS / O-RINGS INCLUDED (FIRST FIT)

Sustainability: Why independent workshops should think green now Continental Study “Sustainability in European Workshops”

The green transition in the mobility industry has also reached workshops and customers – workshops that provide more proactive advice can score points with their customers

To see where the industry stands in terms of sustainability, the market research institute Ipsos surveyed workshops and customers in five European countries on behalf of Continental: France, Germany, Italy, Poland and Spain. An important result of the representative study: The topic has reached workshops and customers alike. On average in Europe, 46 percent of independent workshops have already dealt intensively with the topic, 28 percent to “some extent”. However,

many are still hesitant when it comes to advising customers on sustainable products. They could certainly approach the issue more proactively.

Customers want sustainability –but rarely ask for it

Reducing emissions and pollution, avoiding or recycling waste: workshop customers have clear expectations of a sustainable workshop – at least when it comes to operational processes. However, they do not yet have sustainable products in mind: 71 percent are aware of such products at all. However, three out of four customers are open to appropriate advice. However, only very few

workshops – three percent – comply with this request and provide proactive advice.

Sustainability as a strategic opportunity

“Our study shows that the topic of sustainability has arrived in the industry,” says Enno Straten, head of the Automotive Aftermarket business segment at Continental. “Workshop customers want sustainability – in terms of services and products. Independent workshops that recognize this and also incorporate the topic of sustainability into customer advice are not only doing more for the environment, they also have a good chance of doing better business.”

For an average of 72 percent of drivers, it is “somewhat” or “very important” how sustainably their workshop operates.

Only three percent of the workshop customers surveyed say that their workshop actively advises them on sustainable products. Three out of four customers are open to such advice.

THE NEXUSAUTO WORKSHOP CONCEPT, A POWERFUL LEVER FOR BUSINESS

LORENZO TITARO, Network & Fleet Business Coordinator Consultant, NEXUS Automotive Italia

THE NEXUS ITALY RELAUNCH INITIATIVE IS PRODUCING REMARKABLE RESULTS!

The NEXUS Italy relaunch initiative is producing remarkable results! NEXUS Italia* relaunched the NEXUSAUTO* workshop network starting from June 1st, 2024. In previous years, there had been a focus on some services related to the network, but often leaving room for Italian members to make local agreements to provide certain services such as parts delivery and training to workshops.

The full story of NEXUSAUTO’s revival in Italy

“I have worked closely with our members to establish a centralised organisation and a clearer project structure that allows all workshops across Italy to access standardised services, regardless of their location. Leveraging the excellent solutions provided by NEXUS Automotive International, such as WOP! or N!Academy Cloud, a package called SMART has been created, which encompasses all the main areas of network

building (from management software to databases, technical training to workshop image, and even digital services).

The SMART package has been designed with a relatively low access fee to allow all workshops to embrace the NEXUS network and get to know it, subsequently gaining access to other services I have defined as EXTRA, available at an additional cost, which will allow all workshops to customise their package in the most suitable way.

THE NEXUSAUTO WORKSHOP CONCEPT, A POWERFUL LEVER FOR BUSINESS

The EXTRA services are diverse:

• Telephone technical assistance and remote diagnosis, now essential for workshop operations, with an exclusive collaboration agreement with Atech Italia.

• Battery checks for Electric and plug-in Hybrid Vehicles with a product recognised at the European level and provided EXCLUSIVELY in Italy to the NEXUS network by Quattroruote Professional.

• Legal assistance and debt recovery.

• Possible deferred payments for the workshop’s customers.

• Agreements for deferred payments from workshops to distributors.

• Additional visual identity and digital image services.

We began promoting the project across the territory with local events organized by distributors at the beginning of February 2024, having interested workshops

* NEXUS Automotive Italia is an Italian structure composed of several members, all wholesalers, or aggregating Parts distributors: ABCAR, AGMA, AUTORICAMBI C.O.R.I., C.d.r., CAMA, CAR SERVICE, Co.r.a., CRAMER, EUROPARTS, Genei Distribution Service, GIEMME, Global Spare Group, Italian Business Group, MOVIDIS, NEOPARTS, PASCOLI SPA, PELLONI AUTO, Pi-Vi Ricambi, QLT AUTOMOTIVE, SE.CO.RI., SORES, TELOS, TRIONE RICAMBI SRL.

** The NEXUSAUTO workshop concept from NEXUS Automotive International is a complete toolbox for NEXUS members who wish to reorganise their workshops or launch a new network concept. In Italy, exclusive use of the licence has been assigned to NEXUS Automotive Italia, which is implementing it for its members with full support.

sign a pre-agreement, which we started transforming into formal agreements from June 1st 2024, with the signing of digital contracts and an audit designed at country level with the collaboration of Quattroruote Professional. This structure now allows us to have comprehensive business intelligence, giving us a consistently up-to-date

snapshot of the characteristics and quality of the Italian network.

The results are remarkable, as, to date, between contracts and pre-agreements, our network can count on 160 new structures across the country, with the ambition to reach 200 by the end of 2024.” 

NEXUS ITALY has been organizing regular workshop concept evening with the support of its members. These events dedicated to the presentation of the new breakthrough concept, designed using the international toolbox and local services, have been held across Italy and let to tremendous results.

An evening in Rende (Cosenza) with as guests Andrea De Franco (President Neoparts scrl) and Paolo Colabucci (General Manager of Pro.Parts), presenting the DFR Group 78-year history.

A presentation of the @Nexusauto project held at the Pero headquarters of NEXUS Automotive Italia, organised by Proparts (partner Neoparts scrl), Andrea De Franco (President Neoparts scrl) and Paolo Colabucci (General Manager of Proparts).

DENSO’s LOTM initiative promotes technical knowledge with a little healthy competition

DENSO Aftermarket’s ongoing commitment to helping technicians increase their technical knowledge and understanding is nowhere more evident than through its European wide League of True Mechanics competition

“We introduced the League of True Mechanics (LOTM) in 2020 to provide a little friendly competition to run alongside high quality training and assessment modules to help technicians increase their technical knowledge and improve their overall skillset,” said DENSO Aftermarket Europe, Pan European Strategic Marketing Manager, Fatiha Laauich, “and it became an instant hit with professionals across Europe.

”As DENSO is widely recognised as one of the most technically proficient automotive parts manufacturers, the competition naturally combines technical training and online learning with assessments . Therefore, the DENSO e-learning programme provides detailed technical information and the interactive online courses that the LOTM competition is based on relies on technicians studying the material and a final exam, during which they have the opportunity to win DENSO coins.”

The coins are awarded by correctly answering the question posed by a ‘mini quiz’ that periodically appears within the modules and then in the final exam at the end, with the number of DENSO coins earned during the year determining the overall position in the competition.

In addition to its primary informative and educational objectives, the LOTM competition combines both regional and European interest, because annually it features not only market specific winners, which in some regions include both workshop and distributor categories, but also an overall, pan-European winner.

Naturally, because the study courses from the previous year’s LOTM competitions are still useful and relevant, they remain on the DENSO e-Learning platform indefinitely, but to keep the competition fresh and up to date with the latest important additional technical content, new modules are also introduced every year.

To get involved, simply visit the League of True Mechanics portal, register as a 'Garage' or 'Distributor,' start collecting coins, and get a chance to win one of the top 10 prizes or a super prize – a voucher for €2,000.

Don’t miss this opportunity! Take part in the competition, gain valuable technical knowledge, and win fantastic prizes!

Still have questions? Check out the LOTM video or visit the program website for more details.

Elring-Service

First-class engine gaskets, comprehensive training programme

A broad, market-orientated spare parts range is good, and an equally powerful service makes the range perfect.

DID YOU KNOW?

We support our trade and workshop partners worldwide with everything required for day-to-day work. A wide range of clearly laid out information media forms the basis.

Our practical training courses, which take place directly at the sites of our customers, bring specialist personnel up to date with state-of-the-art sealing technology.

Media Center

Sealants adviser

Service information

Exploded view drawings Newsletter

More top service. More know-how for practical use. More professional support.

With our Training Truck, hands-on training courses can be held at the site of our customers or at trade fairs. A brief introduction to the multifaceted world of gaskets is followed by practical work on a demonstration engine mounted on an extendable platform on the pick-up loading area of a Dodge Ram. On the engine, our trainers provide insights on all sealing surfaces, their influence on the seal and, finally, professional installation.

The secret to success: The training courses take place on an equal footing and have a practical focus. The experiences of the participants are exchanged and unanswered questions are clarified in an open discussion. Our hands-on training courses are in great demand throughout Europe.

The Elring YouTube Channel contains practical assembly videos, which explain important assembly steps clearly and in detail and provide practice-oriented information.

DRIVING SUCCESS WITH A LEADING WORKSHOP NETWORK SOLUTION!

RAFAŁ KĘDZIOREK, Manager of Network Development, NEXUSAUTO

WHY NEXUSAUTO IS THE SMART CHOICE FOR POLISH WORKSHOPS

2024 marks the sixth year of development for the NEXUSAUTO network in Poland. Managed by NEXUS Automotive Central Europe (NACE), NEXUSAUTO is part of NEXUS Automotive International S.A., one of the largest purchasing groups in the automotive aftermarket. This milestone presents an opportune moment for workshops across Poland to consider joining the network. Here’s why NEXUSAUTO stands out among the many workshop networks available.

THE KEY TO INDEPENDENCE AND GROWTH

At NEXUSAUTO, autonomy is a cornerstone of our philosophy. While we provide insights into market trends and potential threats, the ultimate decision-making power rests with the workshop owner. This approach ensures that each workshop maintains its independence while benefiting from the extensive support and resources we offer.

ENTRY REQUIREMENTS AND INITIAL BENEFITS

To become a part of NEXUSAUTO, a workshop needs a recommendation from one of our partner wholesalers. Additionally, there are formal requirements such as a minimum number of workstations and a dedicated reception area. Upon joining, workshops receive a complimentary visualisation package, including a modern signboard. However, the true value extends beyond the signage, encompassing the quality of service, professionalism, fairness

DRIVING SUCCESS WITH A LEADING WORKSHOP NETWORK SOLUTION!

in customer interactions, and effective communication that follows.

ACCESS TO NEXUSPLATFORM

Membership in NEXUSAUTO provides workshops with access to the NexusPlatform. Purchases from NEXUSAUTO distributors are converted into points, which can be used to acquire a wide range of tools, equipment, software, workwear, and specialised services. Workshops can also independently configure and control access to technical and legal helplines.

TRAINING AND DEVELOPMENT THROUGH NEXUSACADEMY

NexusAcademy offers a series of valuable training sessions, both traditional and remote. NexusAcademy Locally provides training for workshop staff and optionally invited guests, all free of charge. Training is conducted in real workshop conditions with appropriately equipped trainers.

For younger mechanics, the NEXUSAUTO Junior Academy organises events in technical schools, demonstrating the operations of an independent car service and highlighting new technological solutions in modern vehicles.

NETWORKING AND EXPOSURE THROUGH NEXUSAUTO EVENTS

NEXUSAUTO Expo > Local workshop fairs held under the NEXUSAUTO tent, featuring specialists in workshop software and equipment. These events provide comprehensive information about the NEXUSAUTO program.

NEXUSAUTO Day > This flagship activity involves free testing of various car systems with the participation of local workshops. These events are often held in shopping mall parking lots, gas stations, car rallies, or local events.

COMPREHENSIVE SUPPORT AND COMMUNICATION

NEXUSAUTO Members receive regular updates through monthly remote meetings, emails, SMS, and WhatsApp messages. This includes technical support, advice on repairs for electric vehicles, legal advice, insurance, and environmental protection among other services.

ANNUAL NEXUSAUTO CONFERENCE

The annual NEXUSAUTO Conference is a highlight for the network, bringing together affiliated mechanics, partners,

and suppliers. The conference features workshop fairs, extensive NexusAcademy training panels, discussion panels, and awards for various competitions and promotions.

HOW TO JOIN THE EXPERIENCE

If a workshop owner shows interest, we arrange a comprehensive presentation of the entire program, either remote or faceto-face. If both parties remain interested, the process of visualisation, documentation, and integration into the network and NexusPlatform begins efficiently. Throughout, we ensure the workshop maintains its independence in all key areas, distinguishing our network in Poland.

NEXUSAUTO offers a robust package that balances support with independence, extensive training opportunities, valuable rewards through NexusPlatform, and significant networking events. These elements create a dynamic environment for workshops to thrive while maintaining their unique identity. 

NEXUSAUTO Day

NEXUSAUTO Expo

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The perfect brake solution for every vehicle

• Over 80 years of development expertise from series production

• more than EUR 30 million investment per year

• formulations precisely matched to the vehicle

• Own test benches, test fleet and test track

• 2,000 hours dyno-testing and 300,000 kilometres of road tests per pad development

• Own team of specialists for ‘noise and comfort behaviour’

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Trusted services for your truck

TotalEnergies works with a network of independent garages and retail fuel stations that provide high-quality truck care.

Those partners of TotalEnergies, who are specialized in oil change and truck maintenance servicing at large, are recognized by TotalEnergies for their high level of professionalism, as well as their ability to comply with demanding quality and safety standards.

SOUTH AMERICA

HUGO HERRASTI, Business Development Manager LATAM, NEXUS Automotive International

LEADING TRAINING INITIATIVES FOR NEXUS MEMBERS & DISTRIBUTORS

It is well known that there is no better promotional tool than understanding in detail the quality and performance of a premium product. NEXUS understands this fundamental concept well, which is why it provides a unique tool to its community of auto parts Suppliers-Distributors-Users, capable of attracting diverse populations and managing a wealth of information. This platform is known as N!Academy Cloud.

Moreover, it’s not only crucial to grasp this concept and pursue community benefits but also vital to address how an industry-focused education project is approached. Therefore, NEXUS has recognised regionalisation as a key factor in project development. Our commu -

nity spans five continents with diverse languages, customs, and time zones.

From the perspective of Latin America, a region for which we are responsible alongside Fernando Passos, we understand the importance of adapting content, reaching consensus with suppliers, and tailoring them to each country and specific market. This consideration includes fleets of varied origins and sometimes older ages, differing from global trends.

In our region, we primarily operate in two languages across three time zones, which presents manageable challenges. We always prioritise an intuitive platform that can be easily operated by users in their native language.

The functionality we aim for has two main aspects. Firstly, to create a comprehensive reference library for users, containing materials that our suppliers believe add value for distributors, both technically and commercially, such as catalogues, videos, brochures, etc. Secondly, to organise virtual events, whether live or recorded, as part of a scheduled framework throughout the year, agreed upon with suppliers. During this phase, we empower suppliers to take the lead in proposing topics and training schemes, with which we facilitate the prompt delivery and high engagement.

It’s worth noting that all N! Members have free access to N!Academy Cloud, fostering significant participation across various

project facets. For example, in Argentina, N!Academy Cloud boasts over 400 users, with an average attendance of more than 100 participants per training session, showcasing the exponential resource optimisation through virtual means proposed by N!Academy.

NEXUS believes in training because we see the satisfaction it brings to supplier presenters and distributor attendees. Our commitment to defending product quality through knowledge is undoubtedly crucial.

NEXUS SOUTH AMERICA is regularly arranging online training sessions for their community and managed to reach more than 200 participants

e.g. N!Academy South America Catalogue view

e.g. the last training session about batteries with 229 attendees.

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CUSTOMERS

GARAGE NETWORK SOLUTIONS BY NEXUS: A STRUCTURING APPROACH

The Automotive aftermarket is evolving regularly lead by new technologies (Electric & Hybrid, Advanced Driver Assistance Systems, digitisation...), new ownership trends (leasing, car sharing..), and local regulations (EU internal combustion vehicles ban..) with evolving phase-out targets, but one thing remains stable, the fact that the workshop is at the centre of the relationship with the end-users: owners, fleet managers, drivers are all relying on the ability of the next-door repair shop to maintain their vehicle and help with any issues.

The customer’s attraction to a specific workshop is made of several criteria of which the importance may vary depending on the country, culture, type of customer... but will always be taken into consideration:

• HIGH-QUALITY STANDARDS > A commitment to quality guarantees that customers receive reliable and efficient service every time.

• EXPERT TECHNICIANS > Continuous professional development training ensures that the staff is always updated with the latest automotive technologies and repair techniques, providing customers with expert care for their vehicles.

• ADVANCED DIAGNOSTIC TOOLS > Using state-of-the-art diagnostic equipment, workshops can accurately identify and address issues with vehicles. This pre-

cision in diagnostics leads to more effective repairs, saving customers time and reducing the likelihood of recurrent problems.

• QUALITY PARTS > Workshops use genuine, high-quality parts sourced directly from reputable manufacturers and quality white labelled brands such as DRIVE+, ensuring that all replacements and repairs are durable and maintain the integrity of the vehicle, offering customers peace of mind and enhancing vehicle performance.

• COMPREHENSIVE SERVICE RANGE > By offering a wide range of services, from maintenance to complex repairs, whether dealing with internal combustion vehicles, electric vehicles, or hybrids, workshops are equipped to handle various automotive needs, making them a one-stop solution for customers.

N!SERVICE SIDE

• CUSTOMER-CENTRIC APPROACH > Friendly and knowledgeable staff provide personalised service, ensuring that each customer’s specific needs and preferences are met. A customer-centric approach fosters long-term relationships and trust.

• CONVENIENT LOCATIONS > An extensive network of workshops strategically located for customer convenience and easy accessibility and widespread availability mean that customers can find a workshop nearby, reducing travel time and making it easier to maintain their vehicles regularly.

• TRANSPARENT PRICING > Transparent pricing policies build trust and ensure that customers are fully aware of the costs involved before any work begins. This transparency eliminates surprises and helps customers make informed decisions about their vehicle maintenance.

• INNOVATIVE SOLUTIONS > Being at the forefront of adopting innovative automotive solutions. This includes offering services for the latest vehicle technologies, such as electric and hybrid cars, ensuring that customers have access to modern and efficient automotive care.

• STRONG BRAND REPUTATION > Creating a strong brand reputation for a workshop means associating with a trusted

name known for its excellence and reliability in automotive services. Building a full organisation for reliable workshops means opting for superior quality, expertise, and comprehensive service. The strong brand reputation, combined with a customer-centric approach and advanced technological support, ensures that every vehicle receives the best possible care. For customers seeking reliable, efficient, and professional automotive services, these kinds of workshops stand out as the optimal choice.

Being fully equipped requires a lot of investment and at the same time a lot of flexibility for a workshop. They rely on supportive partners. As a leading player in the automotive industry, NEXUS Automotive International offers an extensive range of garage network concepts through its N! Service department. Designed to cater to the specific needs of various automotive segments, these concepts aim to deliver high-quality services and ensure customer satisfaction. As part of its comprehensive strategy, NEXUS also focuses on creating and deploying workshop network concepts while serving as a parts distributor. Here is a detailed overview of the different concepts and how they integrate with NEXUS Members’ role.

NEXUSAUTO

NEXUSAUTO is NEXUS’s generalist garage network dedicated to the maintenance and repair of passenger cars. This concept is designed to meet motorists’ needs for regular maintenance and various repairs, ensuring high standards of quality. NEXUSAUTO affiliated garages benefit from continuous training, advanced diagnostic tools, and access to high-quality spare parts, enabling them to provide reliable and efficient service.

> Launched in 2015 with ID Rechange in France, this brand is deployed in 18 countries, involving more than 30 NEXUS Members and a total of 600+ workshops*.

NEXUSTRUCK

The NEXUSTRUCK concept specifically caters to commercial vehicles and heavy trucks. Given the unique maintenance and repair requirements of these vehicles, NEXUSTRUCK offers tailored solutions to ensure their proper functioning and durability. NEXUSTRUCK garages are equipped with the necessary infrastructure to handle trucks and large vehicles, with a focus on swift and efficient interventions, thereby minimising downtime for transport companies.

> Launched in 2016 with URVI in Spain, this brand is deployed in 16 countries, involving more than 15 NEXUS Members and a total of 89+ workshops*.

MB Auto in Poland belongs to the local NEXUSAUTO network.

Garage Val d’Anjou is the very first NEXUSAUTO opened by ID Rechange (France) in 2015.

BXT Service Centre is the very first NEXUSTRUCK opened by URVI (Spain) in 2016.

N!SERVICE

POWERED BY NEXUSAUTO OR NEXUSTRUCK

The Powered by network provides all the freedom required by the Automotive Aftermarket mindset and allows NEXUS Members to run their own brand, enjoying at the same time the N! Service portfolio. This concept is intended for existing networks but also new projects which can grow under this NEXUS umbrella. Powered by garages provide their customers with the same superior quality services, meeting the stringent demands of performance car owners with a personalised brand.

> These brands are present in 10 countries, involving a dozen NEXUS Members and covering a network of 1500+ workshops*.

EVOLT!

EVOLT! represents NEXUS’s commitment to energy transition and sustainable mobility. This concept is dedicated to Electric and Hybrid vehicles, offering services tailored to the specificities of these technologies.

EVOLT! garages are trained to work on

electric propulsion systems, batteries, and other components specific to eco-friendly vehicles. By promoting EVOLT!, NEXUS actively contributes to the adoption of low-emission vehicles and the reduction of carbon footprints.

> This new EV & Hybrid repair solution has been launched earlier this year with a successful pilot phase in France with ID Rechange.

NEXUSGLASS

NEXUSGLASS is the network specialising in automotive glazing services. This concept meets the needs for the repair and replacement of windshields and other vehicle glass elements. NEXUSGLASS workshops use high-quality products and advanced installation techniques to ensure the safety and aesthetics of vehicles. This network guarantees swift and efficient interventions, minimising inconvenience for customers.

> NEXUS French Member, ID Rechange is again at the centre of a new concept and has been the very first to launch the NEXUSGLASS licence.

CREATING A WORKSHOP NETWORK CONCEPT AND DEPLOYING IT AS A PARTS DISTRIBUTOR

NEXUS’s approach to creating a workshop network concept involves a comprehensive strategy that integrates training, infrastructure development, and efficient parts distribution. By establishing a network of workshops across various segments, NEXUS ensures that each garage is equipped with the necessary tools, technology, and expertise to deliver high-quality services.

As a parts distributor, NEXUS Members play a crucial role in supporting these workshops. The distribution network is designed to provide timely access to a wide range of high-quality automotive parts, ensuring that repair shops can operate efficiently and meet customer demands promptly. This integration of workshop networks and parts distribution enhances the overall service quality, reduces downtime, and increases customer satisfaction.

The garage network concepts proposed by NEXUS through its N! Service department illustrate the diversity and specialisation of services offered to meet the varied needs of motorists. Whether for passenger cars, heavy trucks, performance vehicles, electric vehicles, or glazing services, NEXUS is committed to providing high-quality solu-

tions supported by technical expertise and a robust parts distribution network. By creating and deploying workshop network concepts as a parts distributor, NEXUS significantly contributes to the continuous improvement of service standards in the automotive industry, enhancing customer trust and satisfaction.

Play the right card by adding gamechanging services to your portfolio offer for workshops and contact your NEXUS Business developer or drop us an email @ service@nexusautomotive.eu

YOUR N! SERVICE TEAM

*Figures as of June, 30th 2024.

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THE PERFECT PATH TO ENHANCED LEAD CREATION FOR DISTRIBUTORS & WORKSHOPS

Being a vehicle owner is not an easy task. While owning a vehicle offers the freedom of autonomous movement, it also comes with the responsibility of proper maintenance. For customers, the primary concern is finding the right workshop. For workshops, the challenge is to offer the right parts at the right price. This interplay is a story of matching customer needs with the appropriate workshop, whether for maintenance, repairs, bodywork, or hybrid & electric vehicle services, and delivering quality service at an affordable price.

The customer acquisition and lead generation are more critical than ever for workshops and parts distribution points of sale. Indeed, they face a constant challenge: customer turnover due to Natural Attrition (relocation, changes in needs...), Competitive market (constant churn as customers switch to competitors offering better deals, services, or convenience), Changing customer preferences (new customers who align with the latest trends and demands in the market), Business growth (relying solely on repeat busi-

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ness limits the potential for expansion), Revenue stability (more predictable and steady flow of business.), Building brand loyalty (converting new customers into loyal, repeat clients through quality service and engagement strategies). This strategy is not only essential for growth but also a necessity for sustainability

LOCAL digitalization

A simple platform for collaboration central and local teams

PARTOO, parts of the NEXUS LEAD! Portfolio, provides effective tools that enhance online visibility to make all the difference.

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Products that cover the whole cycle

#1 PRESENCE MANAGEMENT

It helps local businesses GET FOUND online by:

• Managing the business data and synchronize it on the most important sites, ensuring a higher ranking and increasing the positioning on Google: Follow its synchronization status on the different platforms.

• Posting on different platforms in just a few clicks. Create one or multiple posts and publish them on Google, Facebook, Instagram.

• Measuring the online visibility success. Track the key performance indicators from the visibility statistics tab: keywords, views, and actions.

#2 REVIEW MANAGEMENT

It is an essential activity and the tool helps workshops GET CHOSEN online by:

• Receiving email alerts and notifications for new reviews: daily, weekly and/or monthly email reports for the new reviews received and push directly on smartphone. of Google users will just click on the first three results and on Google Maps. of consumers look for information online (on Google, Facebook, Waze, etc.) before visiting a store. 91% 65%

• Saving time in review management (alerts, custom sorts) by accessing reviews received on Google, Facebook and easily reply to them from a single interface.

• Replying more easily: One solution with 4 response options: manual, automatic, using reply templates, or with the help of AI-driven response suggestions.

Measuring the e-reputation of the workshop from the statistics tab (average score, number of reviews, etc.) and maximizing the customer experience, tagging the reviews to identify the major trends.

CENTRALISED CONTROL OF IMAGE AND INFORMATION

... allowing network managers, distributors, and workshops to manage the information of their sites and regain control over existing pages: contact details, address, opening hours, reviews...

“The PARTOO partnership fits perfectly into the global digital strategy that we implemented four years ago for TECHNICAR Services by modernizing the brand’s institutional website.The combination of PRESENCE MANAGEMENT, REVIEW MANAGEMENT, and STORE LOCATOR has significantly contributed to enhancing the visibility of TECHNICAR Services* garages, particularly with a notable increase in calls and requests for directions to their workshops (+3%).”

Sandra HENRIC,

ALTERNATIVE

AUTOPARTS

workshop network responsible

of consumers read online reviews before visiting a local business. 98% 59%

of consumers say they would not visit a business that does not reply to reviews at all.

*TECHNICAR Services is a Powered by NEXUSAUTO network

N!SERVICE

These comprehensive features make it an indispensable tool for workshops aiming for growth and enhanced customer engagement.

The perfect online platform for workshop Owners and network Managers.

Workshop and site owners can easily manage their content, ensuring all information is up-to-date and engaging for potential customers at any moment.

Designed to boost the online presence of workshops and distributors, ensuring a

comprehensive control over their digital footprint. PARTOO solutions can transform businesses and create a seamless connection between workshops and their customers.

Together, let’s stay one step ahead by ensuring that workshops meet and exceed customer needs in today’s fast-moving, digitally-dominated market. 

YOUR N! SERVICE TEAM

What about PARTOO, partner of NEXUS Automotive International | Established in 2014, this tech company operates in 150 countries. With a dedicated team of 430 professionals, Partoo focuses on maintaining and developing its powerful platform, adding over 50 new features in 2023.

Partoo’s extensive experience in digitalizing the customer experience has led to the creation of innovative functionalities. These include a unique management tool for presence and review management, and

a mobile app designed for local management by end users—workshops or points of sale. Their solution caters equally to independent retailer managers of franchised shops and the marketing departments of large groups.

By meeting various customer requirements, Partoo has built a substantial portfolio of major brands, boasting more than 1,000 clients, including Stellantis, Toyota, Renault, Nissan, and since 2022, NEXUS.

Shock & Strut Inspection Guide

Perform

a Bounce Test

READ NOW & USE LATER

Make sure the vehicle’s ride height is right – correct suspension function and ride quality depends upon it. A car’s suspension incorporates engineered geometry based upon the factory’s ride height. When that height changes, often over time as springs sag, it a ects how well the suspension system is able to properly do its job – particularly in front suspensions.

Ride control is often over looked and even ignored. Breaking this cycle of deferred maintenance or replacement means that customers get better handling, shorter stopping distances and money savings by not prematurely wearing out tires, brakes and suspension parts.

1. Make sure the vehicle is on a leveled at surface

2. One corner at a time, push down with all your body weight and release

3. Observe how the vehicle reacts

•If it bounces once, the shocks or struts will need future repairs

•If it bounces more than twice, it is highly recommended to replace the shocks or struts (in pairs)

•If the vehicle returns to its resting position, no replacement is needed

4. Perform the test on all four corners

Bene ts of Replacing Worn Out Shocks & Struts with FCS Automotive

Safety

•Full Control of Vehicle

•Shorter Braking Distance

•Steering Stability

•Reduce Chances of Bottoming out

Improved Performance

•Suspension & Steering in Sync

•Handles the Worst Road Conditions

•Restores Vehicles Ride Back to OE

•Absorbs Harsh, Damaging Road Impact

Future Repair Costs

•Reduces Premature Tire Wear

•Less Wear on Tie Rods,

Control Arms, Ball Joints, Etc.

•Fewer Brake Replacements

•Less Drag, Save Fuel

SATISFACTION GUARANTEED

FCS products are engineered to meet O.E.M. quality using the latest state of the art manufacturing processes. All components and valving are speci cally designed and calibrated to match form, t and function for vehicle application and provide the original OE ride and feel.

No Control With Control No Control With Control

R

Sell and bye bye? But not with us.

We support workshops with our expertise, the right battery solution, service, and tools.

Selecting

Battery Finder

Workshops are evolving to meet changing vehicle needs, including fitments, replacements, and advanced diagnostics. Exide Technologies is already setting standards today in providing customers with future-proof solutions and the program that make them fit for the future.

Charging

Battery Charger

Testing

Battery Tester EBT965P & Battery Tester app

The Exide Battery Finder guides to easily find the right battery.

Scan the code to open the Battery Finder.

Replacing

TRAINING VS. REMOTE TECHNICAL ASSISTANCE: WHAT IS THE BEST APPROACH FOR INDEPENDENT REPAIR SHOPS?

The automotive repair landscape is rapidly evolving, driven by advancements in vehicle technology and stringent regulatory requirements. For independent aftermarket repair shops, staying competitive means adapting to these changes, particularly when it comes to accessing security-related vehicle information.

This raises a critical question: should shops invest in extensive training for their technicians, or is it more effective to rely on remote technical assistance to get the job done? Here’s a closer look at these options and why, at NEXUS, we believe that combining both may be the best strategy.

TRAINING | INVESTING IN SKILLS FOR THE LONG TERM

Technical training provides long-term benefits, no discussion about that; it has been proved. N!Academy is one of the pillars of the NEXUS services from the early stage of our community. With the support of its partners, N!Academy enables 10,000+ technicians every year to improve their skills. Nevertheless, it requires a significant investment of time and money. The rapidly

evolving nature of vehicle technologies means that knowledge can quickly become outdated, necessitating continuous training cycles. For our main partners, independent repair shops, this ongoing commitment can be challenging, especially when immediate job efficiency is critical to maintain customer satisfaction and business flow.

In the last year, N!Academy has identified the growing difficulties to bring the technicians into the traditional classroom and have been pursuing their investigation to keep the technicians on track. With Service Next, NEXUS is supporting a new immersive approach: Virtual Reality (VR); to solve the equation Cost / Time vs Efficiency.

N!SERVICE SIDE

With VR, students see a significant improvement in their knowledge absorption rate and it is much more cost-effective, as training costs can be reduced by up to 80%.

This new training concept allows the workshop to maintain its repair service normally, as classes can be taken outside of business hours. It is flexible because courses can be accessed as many times as needed and can be taken in different modules. Indeed, it is a personalised training adapted to the individual’s learning pace and style, with a fully interactive experience. This interactivity and the fact that it is a highly innovative technique

increase the team’s motivation to acquire new knowledge.

TECHNICAL ASSISTANCE | IMMEDIATE EXPERTISE AT FINGERTIPS

On the other hand, Remote Technical Assistance offers an alternative by providing on-demand access to expert guidance and advanced diagnostic tools, including dealer-level capabilities. This model allows technicians to connect with experts who can guide them through complex repairs in real-time, significantly reducing diagnostic errors and repair times.

The advantage of Remote Assistance is its immediacy—technicians can get the help they need when they need it, without the delay of enrolling in and completing training programs. This approach enhances operational efficiency and ensures that shops can handle even the most advanced repairs with confidence.

BETTER WITH A SERMI CERTIFIED PARTNER

For independent repair shops, partnering with SERMI-certified Remote Assistance companies is now a must in Europe, as these partners can offer access to restricted security-related information and electronic diagnostics that are essential for modern vehicle repairs. Service Next experts are already SERMI certified and offer OE remote diagnostic to NEXUS community.

SERMI CERTIFICATION

WHAT IS IT ?

SERMI (Security-Related Repair and Maintenance Information)

certification is a European initiative aimed at regulating access to security-related repair and maintenance information for motor vehicles. A standardized and secure process that allows independent repairers access to security-related information.

COMBINING TRAINING AND TECHNICAL ASSISTANCE | THE NEXUS VISION

At NEXUS, rather than choosing between training and remote technical assistance, we enable independent repair shops to blend both solutions.

At first by giving access to the free content of the N!Academy Cloud platform, enhanced on demand by modern techniques like technical e-Learning, Virtual Reality to equip technicians with a solid understanding and the confidence to tackle a broad range of repairs independently.

Complementing this with access to SERMI-certified Remote Technical Assistance allows the NEXUS workshops community to fill in the gaps, particularly when dealing

with complex, security-related, or highly technical repairs.

This balanced strategy not only boosts operational efficiency but also positions NEXUS partners as a forward-thinking leader in the independent repair industry, ready to meet the demands of today’s technologically advanced vehicles.

Drop us an email at service@nexusautomotive.eu to discover more about this tailor-made Remote Technical Assistance or the Virtual Reality service for NEXUS Members. 

YOUR N! SERVICE TEAM

How can brake noise complaints be avoided?

Brake pads are black and inconspicuous. They are one of the spare parts that often go unnoticed. However, the brake pad plays a central role when it comes to avoiding annoying noises and complaints in the workshop.

Noise reduction starts with the mixture and components of the friction material. Precisely customised formulations from series manufacturers rather than standard mixtures from other suppliers should be used to avoid complaints.

Secondary measures, such as underlayers, damping shims, directional pads, chamfers, slots and additional masses, help dampen the transmission of vibrations from the pad to other brake components. However, these measures can only enhance a good friction material; they cannot compensate for unsuitable mixtures when it comes to noise development.

It’s not always the brake’s fault! The noise is often not due to the brakes themselves but to worn or damaged chassis parts that transmit vibrations to the brakes. This requires expert knowledge.

AT TEXTAR, A DEDICATED TEAM FOCUSES EXCLUSIVELY ON NOISE, VIBRATION AND HARSHNESS (NVH)

TEXTAR HAS DEVELOPED 50,000 DIFFERENT FRICTION FORMULATIONS

THE PORTFOLIO INCLUDES 350 NOISE DAMPING SHIM MATERIALS

TEXTAR RIGOROUSLY TESTS WITH SEVEN NOISE TEST BENCHES RUNNING 24/7, IN-HOUSE ROAD TESTS AND ADVANCED ANALYSIS AND SIMULATION TOOLS

In the future, NVH (Noise, Vibration and Harshness) characteristics, which encompass comfort and noise behaviour, will become even more important: Many factors lead to increased sensitivity. Electrification and the absence of engine noise make quieter brakes essential, even while travelling. The trend towards lightweight construction, low-dust brake pads and coated discs as well as driver assistance systems additionally increases the risk of unwanted vibrations. As a result, vehicle owners are more likely to seek assistance at the workshop.

+ NEW FORMULATIONS

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COMPATIBLE WITH EV VEHICLES

As one of Europe’s leading independent lubricants blenders, Wolf Lubricants has a history of engine fluid expertise you can rely on. This deep knowledge has helped to launch a new range of coolants and anti-freeze products, including advanced solutions for electric cars, all meeting the latest EU regulations. Built to meet the toughest OEM standards, Wolf’s coolants are poised to lead the future of vehicle care.

Wolf, drives your progress.

To view our full range, visit www.wolflubes.com

JUST THREE LETTERS ENSURE THE HIGHEST EFFICIENCY

The established NGK and NTK automotive brands are the bedrock of Niterra’s ongoing success and will remain a major pillar going forward, even as the company diversifies to embrace new business opportunities in the fields of Medical, Environment & Energy and Communications in addition to Mobility.

Niterra (formerly NGK SPARK PLUG) is a leading automotive and technical ceramics supplier. With nearly 90 years of experience, Niterra is known globally for its flagship NGK Ignition Parts as well as its NTK Vehicle Electronics brands. The superior quality, extreme precision and total reliability of NGK and NTK products continue to optimise the efficient performance of combustion engines worldwide to this day. In fact, the two brands are a top choice when it comes to ignition technology and vehicle electronics among OE carmakers, distributors and wholesalers within the Aftermarket. The company’s dedication to research and development further ensures products are always at the cutting edge of technological progress.

The range of high-performance products made under the NGK Ignition Parts brand includes spark plugs, glow plugs, ignition coils as well as ignition leads and caps.

In contrast, oxygen sensors, exhaust gas temperature sensors (EGTS), MAP/MAF sensors, engine speed and position sensors, EGR valves as well as exhaust gas and differential pressure sensors can be found within the NTK Vehicle Electronics range.

In addition, Niterra provides unrivalled sales support via modern communication channels. In this vein, key technical details can be found on TekniWiki, the Part Finder makes it easy to source information on spare parts and the latest company news is posted on the website and Social Media channels.

TVS APPROACH

NATARAJ PADMANABHAN, Assistant Vice President, TVS

MONINDER SINGH, General Manager, TVS

TRAINING OUR TEAM ON FUTURE SKILLS IN ELECTRIC VEHICLES (EV),

HYBRID, AND ALTERNATIVE FUELS

Training our team on future skills in Electric Vehicles (EV), Hybrid, and Alternative Fuels is essential for several compelling reasons:

1. Rapid Technological Advancements

The automotive industry is undergoing a transformative shift toward electrification and sustainable energy sources. Innovations in EV, hybrid technology, and alternative fuels are accelerating. To stay competitive, our team must be well-versed in these new technologies and the latest advancements.

2. Environmental Regulations and Sustainability Goals

Governments and regulatory bodies worldwide are setting stringent emissions

targets and promoting cleaner energy alternatives. Companies must adapt to these regulations by developing and servicing vehicles that meet these standards. Training our team ensures compliance and positions us as a leader in sustainable practices.

3. Market Demand and Consumer Preferences

There is a growing consumer demand for environmentally friendly vehicles. Consumers are increasingly opting for EVs and hybrids due to their lower environmental impact and cost savings in fuel. By equipping our team with the skills to develop and service these vehicles, we can better meet market demands and enhance customer satisfaction.

4. Economic Benefits

Training on new technologies can lead to significant cost savings. Understanding the intricacies of EVs and hybrids can improve efficiency in production, maintenance, and repair processes. This can reduce operational costs and increase profitability.

5. Future-Proofing the Workforce

As the industry continues to evolve, new roles and skills will emerge. By proactively training our team, we future-proof our workforce, ensuring they remain relevant and capable of adapting to future changes and innovations.

TVS APPROACH

TVS Knowledge Centre’s Future Skilling Initiatives for Electric Vehicles, Hybrid, and Alternative Fuels

In response to the rapid transformation in the automotive industry and the increasing prominence of electric vehicles, hybrid vehicles, and alternative fuels, TVS Knowledge Centre is dedicated to equipping its internal workforce with the skills necessary to thrive in this evolving landscape. Recognizing the need for comprehensive and forward-thinking training programs, the Centre has implemented several initiatives aimed at fostering expertise in these new vehicle technologies.

1. Basic Courses

TVS Knowledge Centre created foundational courses that cover the basics of hybrid technology, electric vehicles, and alternative fuels, including:

• Understanding electric powertrains and hybrid powertrains

• Fundamentals of hybrid technology and battery technology

• Introduction to energy management systems and EV charging infrastructure

• Overview of the regulatory environment and safety standards

• Hybrid system architecture

• Battery management

• Battery technologies

• Regenerative braking systems

2. Advanced Technical Training

• Battery management systems (BMS)

• Power electronics and motor control

• Thermal management of EV components

• Diagnostics and troubleshooting of electric drivetrains

3. Cross-Functional Teams

TVS Knowledge Centre promotes the formation of cross-functional teams to encourage knowledge sharing on EV, hybrid technologies, and alternative fuels.

4. Industry Partnerships

The Centre has established partnerships with leading OEMs specializing in electric and hybrid vehicles. These collaborations provide access to cutting-edge research, guest lectures from industry experts, and opportunities for joint development projects.

5. Online Learning Platforms

Recognizing the need for flexible learning, TVS Knowledge Centre provides access to online courses and resources. Employees

can learn at their own pace, keeping up with the latest advancements in technology through:

• E-learning modules on emerging trends and technologies

• Webinars and virtual workshops with industry experts

• Access to a digital library in Google Classrooms

By focusing on these key areas, TVS Knowledge Centre is not only preparing its employees for the current demands of the vehicle market but also ensuring they are equipped to handle future advancements. The Centre’s comprehensive approach to training and development aims to create a future-ready workforce capable of driving innovation and maintaining TVS’s competitive edge in the automotive industry. These initiatives reflect TVS Knowledge Centre’s commitment to continuous learning and adaptation, ensuring its employees are well-prepared to contribute to the company’s growth and success in the era of electric vehicles. 

SX-Countertrack® technology

Especially when it comes to repairing driveline components such as joints and shafts, it is important to use technologies identical to those used in series production at the factory. This is why you should rely exclusively on expertise from one of the leading OE suppliers. GKN Automotive is the only supplier offering the latest Countertrack® technology on the independent spare parts market, ensuring that your customers can enjoy safety, comfort and longevity just like with the original part.

Unchanged handling guaranteed with SX-Countertrack® technology from GKN Automotive:

Identical articulation angle to that of the OE joint

Identical steering geometry and design

The same maximum steering angle

Uniform torque transfer at any steering angle

Best possible vibration characteristics under load

GKN Automotive: the same maximum steering angle!

Transmission oil change kits.

Perfect for every workshop:

The new transmission oil change kits for Mercedes-Benz, BMW and VW make oil changes faster and more cost-effective. These complete kits contain everything you need:

Transmission oil filter, transmission oil, assembly material, gloves and an oil change tag.

“The oil change should be as easy and convenient as possible for the mechanic. Everything is contained in one box, including fitting materials, gloves and a service sheet. No additional material is required - this saves time, money and nerves,” says Jörg Beuke, Head of Product Management at Hengst. All kits are equipped with Hengst premium oil “Made in Germany”.

HENGST.garage

Watch the YouTube video about the new products in the HENGST.garage.

Kai presents our new transmission oil change kits there.

WOP! | THE ULTIMATE MODULAR PLATFORM FOR WORKSHOPS, NOW FEATURING A NEW GARAGE MANAGEMENT SOLUTION MODULE

WOP! is the NEXUS comprehensive management platform for auto repair businesses. As an evolutive and modular platform, repairers can create their own digital workplace. GMS (Garage Management System) module is the brand-new solution that simplifies work processes across all areas and increases productivity. Totally integrated, it makes WOP! the ultimate solution to make workshops more profitable.

HOW CAN A FULLY INTEGRATED GARAGE MANAGEMENT SYSTEM EASE

THE DAILY ACTIVITIES OF A WORKSHOP?

Non-productive activities are one of the burdens many workshops endure. Wasting time on actions not directly related to repairs or on tedious and repetitive administrative tasks represents minutes or even hours lost throughout the day.

Everything a workshop needs to manage is now available in WOP!:

• Repair time

• Technical assistance

• Spare parts purchases

• Worker time tracking

• Customer contact, and more...

From administrative staff to mechanics who need to access technical documentation for car repairs, every process allows WOP! users to save time compared to their previous ways of working.

“The difference between the program I used before, and WOP! is like going from a 600 to a Ferrari.”

Yolanda Villarejo, JESVIAUTO manager A SPG workshop

Powered by NEXUSAUTO

David Roca, CTO at Service Next, illustrates with a concrete example: “We have verified that it takes a workshop up to 40 minutes to prepare an estimate—from checking the vehicle, locating parts, determining labour time, requesting material prices and availability from the supplier, and finally compiling this into a document to effectively deliver to the customer.”

All these steps can be performed without leaving the platform and on any device with a browser: be it a computer, smartphone, or tablet.

ACCESSIBLE FOR ANY TYPE OF USER: FROM DISTRIBUTORS TO WORKSHOPS

From its origin, WOP! was designed to be a very user-friendly tool. One of the plat-

form’s key features is its intuitive use. If a workshop has previously used a management tool, they will be able to handle the GMS (Garage Management System) module of WOP! confidently within a few days. For first-time users, it takes only a few days to master, depending on the time available to explore all its details. Moreover, Service Next’s customer care team is always ready to resolve any queries that may arise, and every day from 3 to 4 PM, there is training available that addresses users’ doubts and covers all program areas,” reveals David Roca.

Yolanda Villarejo, manager of Talleres Jesviauto in La Puebla de Almoradiel (Toledo), explains the difference between the program she used before: “it’s like going from a 600 to a Ferrari.” In her workshop, two mechanics and she herself use the platform—mechanics via mobile to register check-ins and check-outs, and Yolanda for all administrative matters, valuing “having everything at hand on the same screen.”

”It takes a workshop between 30 and 40 minutes to prepare an average estimate due to all the steps involved. With WOP! and its GMS module, all of these can be done without leaving the platform.”

David Roca, Service Next Chief Technical Officer

WHAT ABOUT SERVICE NEXT, THE NEXUS AUTOMOTIVE INTERNATIONAL SERVICE FACTORY

Service Next four Product & Service divisions can help Distributors and workshops grow and simplify their work:

• Training and education for the sector, both in-person and via VR (virtual reality).

• Advanced technical support services for industry professionals.

• Technical information platforms for the sector.

• IT developments supporting the sector.

A UNIQUE 360° DIGITAL PLATFORM

VEHICLE IDENTIFICATION by License plate / VIN / Model

PARTS ORDERING with Price & Availability

TECHNICAL SUPPORT and Remote Diagnostic

TECHNICAL INFORMATION

Maintenance & Repair

CUSTOMER MANAGEMENT

Clients & Vehicles

GARAGE MANAGEMENT SYSTEM from quotes to invoicing

100% overview

Are you looking for a resource to improve your trailer brake maintenance and diagnostics? The Haldex Trailer Application Guide provides unique electronic access to all Haldex trailer systems, designed specifically for workshops and technicians.

ELPARTS I JAKOPARTS

ELECTRICS

HERTHUNDBUSS.COM/EN

DOOR LOCK – GUARANTEE

A HIGH LEVEL OF SAFETY

 Available for various vehicles cover a wide range of different manufacturers

 Exact OE referencing Herth+Buss is equivalent to OE and is mapped directly to original equipment parts

 High quality

Robust and protected against tampering

 Durable

Functionality is guaranteed even with frequent use over a long period of time

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

SKF Timing Chain Kit

THE NEXT GENERATION OF SOFTWARE SOLUTION FOR DIGITAL AUTOMOTIVE WORKSHOPS PROCESSES

Location independent database: managing multiple firms or branches and their unique customer and vehicle master data.

IQT: digital and fast transfer of the cost estimates with direct response capabilities for customer.

tmERIK differentiates between UI language for multiple users and reporting language.

Parts catalog interfaces to all browser based TOPMOTIVE systems.

Overview of all real-time updates – quickly react to important events or system changes.

Cash register module with integrated TSE and EC terminal connection for contactless payment processing (German and Austrian markets only)

Chat module for optimal communication, data exchange and interaction with customers.

tmERIK is the cloud-based solution that can also be used in an international environment without any problems. tmERIK includes all modules that significantly simplify the everyday work in automotive workshops. Through the direct connection to the respective wholesaler catalog, tmERIK enables even more efficient, smooth and digital communication. Thanks to automatic system guidance, initial instruction in the standard settings is straightforward. If questions arise, support can be contacted directly via the application.

A PREVENTIVE MAINTENANCE APPROACH

ACCESSORY BELT KIT: PRESERVING

PERFORMANCE AND RELIABILITY

At first glance, today’s accessory belt drive systems (ABDS) may seem very similar to the first systems used decades ago. However, technological progress and adaptation to increasingly stringent anti-pollution regulations mean that the latest systems are subject to increased wear and tear. In addition to the belts, it’s good workshop practice to ensure that all components in the system are included in scheduled vehicle maintenance programs.

In the complex world of automotive engineering, accessory belt drive systems (ABDS) play key, but often underrated roles in overall engine performance. As engines have become more compact and more efficient, the demands on ABDS systems have increased to such a degree that regular maintenance is an essential part of vehicle reliability.

Preventive maintenance and good workshop practice

As the engine accumulates hours of operation, the individual ABDS components begin to exhibit wear and consequently, the efficiency of the drive system is reduced. The performance of some parts may deteriorate more quickly than others. This deterioration, in turn, adversely affects the entire ABDS, which is now

working much harder, but less efficiently. The vehicle will soon be returning to the workshop for repairs.

Strategies that advocate corrective maintenance only when parts fail offer false economies. It’s more sensible - and good working practice - to anticipate potential component failures by introducing preventive maintenance programs. These are designed to preserve ABDS performance, avoid drive system failure, and ensure that engine performance is never compromised.

E-Start system

The E-Start system is a complex mechanism. In contrast to a standard accessory belt, E-Start systems usually have a dual tensioner concept, which means that

the system will have two tensioners, one on each side of the alternator pulley, in this way the alternator pulley is correctly wrapped by the Micro-V belt and ensure the right grip. The tension and stress driven by these systems are far higher. Consequently, wear to both the belt and the tensioner is also higher and that is why the maintenance intervals are usually earlier than mechanics have been used to. The approximate intervals are between 90.000 - 140.000 km.

Stretch fit belts

Many vehicles are equipped with a system that, having a stretch fit belt to operate, does not have a tensioner, but this does not mean that the rest of the components do not deteriorate, the alternator pulley and the crankshaft pulley still have to work and end up deteriorating in the same way, so, even if the car does not have a tensioner, the correct maintenance involves changing components that are close to the end of their useful life.

The problems in an ABDS are not always a consequence of the individual failure of isolated components. Sometimes, they occur because of small amounts of wear on all of the components. In conclusion, what’s clear is that the complexity and

compact design of modern engines require a shift in the vehicle maintenance perspective. The ABDS is integral to vehicle performance. It demands thorough and proactive care.

By introducing a preventive maintenance approach — replacing all components together, rather than individually — not only do we enhance vehicle reliability, but we also achieve significant cost savings by minimizing future repairs. This holistic approach is not just about maintaining a vehicle. It’s also about ensuring its optimal performance and reliability over the long haul. 

ONE NAME. ONE BOX. ONE SOLUTION.

ONE NAME. ONE BOX. ONE SOLUTION. Engines are becoming increasingly complicated. That’s why we prefer to keep things simple. Gates Micro-V ® Accessory Belt Drive System (ABDS).

No other brand in the European independent aftermarket has the coverage, range and OE heritage of Gates Micro-V Kits. Gates offers a complete solution to give your customers up to 100,000km (or 62,000miles) of smooth, trouble-free motoring – and add value to your workshop for always coming up with the right answer.

GATES MICRO-V KITS. THERE IS ONLY ONE NAME TO CHOOSE.

THE ENTIRE WORLD OF ELECTRONICS.

GLOBAL EXPERTISE: OE EXPERTISE FROM HELLA COMBINED WITH DIAGNOSTICS KNOW-HOW FROM HELLA GUTMANN – FOR FAST AND PROFITABLE WORKSHOP SOLUTIONS.

FOR THE VERY HIGHEST DEMANDS

As developers of brake systems we never stop reinventing ourselves. We are constantly improving our technologies to come up with the best possible solutions – today and tomorrow. For this reason our customers throughout the world count on us not only for genuine spare parts but also for OEM products. ATE. Committed to quality.

GUIDING WORKSHOP TEAMS

INTUITIVELY AND MORE

EFFICIENTLY

PHILIPP GROSSE KLEIMANN,

Member of the MAHLE Management Committee and Head of the Aftermarket business unit

MAHLE LAUNCHES NEW GENERATION OF WORKSHOP DIAGNOSTIC TOOLS

In April 2024, MAHLE Aftermarket launched the second generation of its workshop diagnostic tools MAHLE TechPRO® and BRAIN BEE Connex.

The developers have completely redesigned the user interface and further improved usability. It now guides workshop teams intuitively and more efficiently through the respective application, enabling smooth vehicle diagnostics. All important tools are immediately available at a glance. This simplifies the workflow and saves valuable time. The new VCI connector sets standards as the smallest connector with integrated DoIP (Diagnostics over Internet Protocol) on the market, enabling flexible and powerful diagnostics of vehicle systems via the internet. The

robust housing of the new generation is specially designed for everyday workshop use.

“Digitalization is finding its way into independent workshops. This makes it all the more important to provide teams with a diagnostic tool that meets the new requirements and supports them in their work. With TechPRO® 2, we’re making workshops fit for the digital future,” explains Philipp Grosse Kleimann, Member of the MAHLE Management Committee and Head of the Aftermarket business unit.

Easy-to-understand icons and video tutorials make operation easier and guide you through the diagnostic process in a self-explanatory manner. An integrated camera captures the vehicle number with one click and automatically starts the correct application. The new Smart Scan function provides workshop staff with additional information on the fault codes read from the vehicle, such as OEM service bulletins, recall data and repair tips. With the flexible license models, the diagnostic device can be configured according to individual requirements. Diagnostic level,

subscription terms, accessory packages: Workshops can book all options according to their individual requirements. Existing customers of previous versions continue to receive support and benefit from regular updates.

TechPRO® 2 and BRAIN BEE Connex 2 are also compatible with the MAHLE Cyber Security Pass (MCS Pass), which means that independent workshops can continue to access vehicle diagnostic data that is encrypted by security gateways easily and conveniently. 

The robust housing of the new MAHLE TechPRO® 2 is specially designed tough everyday workshop use.

The diagnostic tool for everyday workshop use

A new generation of MAHLE diagnostic tools is conquering the market: The MAHLE TechPRO® 2, with its improved user interface, enables even more intuitive and thus more efficient vehicle diagnostics. With TechPRO® 2, you get a diagnostic device that is extremely robust and yet surprisingly easy to use.

n Indestructible tablet: IP66 certified

n Smallest VCI connector with integrated DoIP on the market

n 8 MP camera for access to all video recognition functions

n 10.1-inch multi-touch capacitive screen

n Animated tutorials for complex operations

n Tailor-made tool thanks to extensive configuration options

mahle-aftermarket.com

SMART CARS PUT TO THE TEST IN ITALY

A topic commonly debated between suspension manufacturers and technicians is whether shock absorbers should be replaced if there is no obvious damage or leakage. To give this topic a practical test, we visited a workshop in Verona in northern Italy.

Every day we unconsciously adapt our driving style to the vehicle characteristics that change as fundamental components age. By 80,000km, an OE shock absorber no longer performs as the car manufacturer intended it to. At this mileage, the series of delicate valves inside have had hydraulic oil flowing through them approximately 75 million times, making them more fragile and brittle. They cannot control the flow of oil as they did when new, reducing the damping effectiveness of the shock absorber.

We worked with two people who drive identical cars. Susanna drives a Smart ForTwo 700cc with just under 100,000km, she was convinced it still drove perfectly. Federico has a Smart ForTwo 700cc with 180,000km. He knew the car didn’t behave like it did when it was new, but in his opinion the shock absorbers still had a lot to give as the car was driving very well.

Both participants first test drove the other’s car. Then the shock absorbers, coil springs, protection kits and suspension mounting kits were replaced on both cars.

The results for the 180,000km car:

Susanna said “When I tested Federico’s car, I immediately thought that it couldn’t be identical to mine. On the potholes and the bumps, I had the feeling something was about to give way. When I tried it again with the new suspension, I recognised that it behaved more like my car, but it was now more precise and less noisy than mine.”

Federico said “I was so used to this car by now that I didn’t realise how much it had lost in precision and steering. When braking, especially when cornering, I always associated the lack of stability with the very short wheelbase. Now it really is a whole different ride. I can only imagine in the wet how much less unpredictable the car will be, I notice right away that ESP intervention is much less frequent and less invasive on unevenness and the cobblestones which are on many road surfaces in this area”.

The results for the 100,000km car:

Susanna explains “I really didn’t expect this, the car drives great! Not that it was bad before but driving it every day didn’t allow me to be objective. Now can I say that the difference can be felt, even though the shock absorbers we replaced had ‘only’ covered 97,000km”.

Federico admits “The difference is obvious. Now the two cars really seem identical in driving. More precise, more stable, more controllable. I never expected such an obvious difference”.

The two Smart ForTwo owners who participated in our test were amazed what a difference replacing the shock absorbers, coil springs, mounting and protection kits had made to their vehicles. They are very representative of the average motorist, who adapts their own driving style according to the performance of their vehicle, without realising that the braking and steering precision has deteriorated.

A STRONG FOCUS ON EDUCATION AND TRAINING

NRF: 10 TRAINERS, 10 LANGUAGES AND MORE THAN 1,000 TRAININGS A YEAR!

NRF has a strong focus on education and training. A dedicated team of 10 trainers travels daily to distributors and workshops to provide training. From engine cooling and A/C training to special EV training, NRF offers it all.

Why does NRF offer this service?

NRF has a strong focus on providing the best service at various levels. Although NRF sells its aftermarket parts to distributors, NRF feels a strong need to reach out further and connect directly with workshops and mechanics. In this way, NRF understands the needs and challenges at workshop level. They want to share knowledge and educate mechanics on proper installation procedures and safety precautions. Ultimately, proper installation lowers warranty rates and leads to greater customer satisfaction.

Training and TECHsupport

NRF has 10 technical trainers who are located at their locations throughout Europe. This allows NRF to offer training in local languages. Furthermore, it’s easy for the trainers to visit local clients as the distances to travel are relatively short. All trainings are available in the following languages: English, Dutch, German, French, Spanish, Portuguese, Italian, Polish, Romanian, and Bulgarian.

In addition to providing training, NRF offers a technical support service called TECHsupport. The trainers are available for technical questions, diagnosis and advice. TECHsupport can be reached by phone, email, and WhatsApp. So, if a mechanic has questions or problems while assembling an NRF part, he or she can contact NRF directly!

1,000 trainings per year

Being on the road daily with 10 people means that the trainers visit many distributors and workshops. On average, NRF is providing 1,000 trainings per year, with a total of more than 8,500 participants.

Training topics

NRF offers a range of more than 12,000 engine cooling and climate control parts. In recent years, NRF has even expanded the product range to include various sensor groups and turbo hoses. The training courses are obviously linked to the offer. For distributors, trainings are more general and focus on the range and benefits

A STRONG FOCUS ON EDUCATION AND TRAINING

of NRF parts. For workshops, the trainings are really technical. They go into depth on the system and specific parts.

New EV trainings

NRF has a strong focus on e-Mobility as the aftermarket for electric vehicles is also growing substantially. In addition to a growing e-Mobility product range, NRF has several EV test vehicles, including a Tesla Model S and Tesla Model 3. The technical team records many installation tutorials, which can be found on the NRF YouTube channel. The training team has gained substantial knowledge about EV in the past few years, training themselves to become specialists in this field. As a result, NRF is now offering dedicated EV training courses.

EV training topics are:

• How to prepare an electric vehicle for maintenance?

• General maintenance information

- A/C maintenance and cooling parts

• Safety measures 

INTERESTED

IN AN NRF TRAINING?

For more information on our trainingservices, please contact Alin Laurentiu : a.laurentiu@nrf.eu / techsupport@nrf.eu

A single allencompassing solution

Following its acquisition of a majority stake in Spanish diagnostics specialist Cojali, Knorr-Bremse is working on combining the functions of its existing diagnostic systems for trucks and trailers – NEO and ECUtalk - with the strengths of Cojali's multibrand diagnostics system, Jaltest, to create a single software solution called KnorrBremse Diagnostics. Jaltest is already the only option for carrying out diagnostics on Knorr-Bremse's latest trailer electronic braking system, iTEBS® X.

The number of mechatronic parts in commercial vehicles is rapidly increasing, which means that service companies have a growing quantity of data available for analysis from each vehicle. The constantly expanding proportion of electronic systems means that diagnostics are now the most important workshop tool for the complex task of repairing a commercial vehicle. State-of-the-art diagnostic systems significantly contribute to the prevention of unplanned downtimes. Until recently, Knorr-Bremse relied on its own applications: NEO, for the diagnosis of Knorr-Bremse systems in trucks, and ECUtalk for testing trailers and semi-trailers equipped with a Knorr-Bremse Trailer EBS (TEBS). Knorr-Bremse’s majority shareholding in Cojali now opens up additional opportunities.

"Multi-brand vehicle diagnostics are Cojali's speciality - the company is one of the leading international providers in this field," says Alexander Wagner, Head of Aftermarket/TruckServices EMEA at Knorr-Bremse Commercial Vehicle Systems. "Many years ago we recognized that data-driven solutions and connectivity are one of the key trends shaping the commercial vehicle industry. Now we are strengthening

Knorr-Bremse's aftermarket offering by including in our portfolio a leading diagnostics provider with more than 20 years of experience," explains Wagner.

Cojali's Jaltest software covers all the requirements for diagnostics on commercial vehicles - from tractor units to trailers - regardless of the vehicle brand. "Jaltest now provides the basis of a complete solution for our customers, and especially for workshops, as it also includes the functions of our own, specialized diagnostic systems, combined with our manufacturer-specific expertise. Only this combination enables precise testing of Knorr- Bremse components," explains Simon Binar, Team Lead Digital Workshop Services & Tools. An initial result of the collaboration between Knorr-Bremse and Cojali is the fact that the latest generation of trailer EBS - iTEBS X - can only be tested by the Jaltest-based solution in conjunction with the Jaltest Link hardware.

The existing diagnostic solutions from Knorr-Bremse, NEO and ECUtalk, are expected to be merged into Knorr-Bremse Diagnostics from mid-year onwards and will be used only together with the Jaltest Link hardware, explains Simon Binar, who as project lead is coordinating the merge of the Jaltest and Knorr-Bremse diagnostic solutions. After this change, all Knorr-Bremse systems can be diagnosed with the Knorr-Bremse Diagnostics software, regardless of the vehicle type. "The switch to Knorr-Bremse Diagnostics thus offers all customers a standardized, future-proof diagnostic solution," explains Simon Binar.

The existing diagnostics solutions can continue to be used after this change, as long as the respective NEO and ECUtalk software licenses remain valid. The NEO and ECUtalk diagnostics functions are available as software add-ons for Jaltest installations and extend the functionality of Jaltest multi-brand diagnostics. It will also be possible to license a software version that exclusively covers Knorr- Bremse systems. In both cases, the user interface and user experience of Knorr-Bremse Diagnostics is based on that of Jaltest. Only the Jaltest Link hardware will then be used.

Simon Binar advises customers to switch to Knorr-Bremse Diagnostics in good time: "This will protect all customers for the future. The new diagnostics landscape offered by Knorr-Bremse reduces the variety of devices required for repair and maintenance and simplifies the cabling." In addition, Knorr- Bremse Diagnostics will provide additional guided work instructions alongside all the proven functions of the current individual systems. In contrast to the previous pricing model, the new diagnostics will be offered as an annual subscription that includes all regular software updates. This will ensure that the software

is always up-to-date and, among other things, will facilitate greater vehicle repair efficiency by providing the latest repair hints.

To provide a smooth transition to using Knorr-Bremse Diagnostics, experts from Knorr-Bremse Commercial Vehicle Systems' TECH-Support TruckService are supporting all customers with the integration of the new diagnostic system and with updates to existing devices.

Acquisition with benefits

In November 2022, Knorr-Bremse acquired a majority stake in Spanish company Cojali S.L., a leading global developer and manufacturer of stationary and remote diagnostic systems for commercial and special vehicles. With its Jaltest brand, the company is a leading international provider of multi-brand diagnostic solutions for commercial vehicles. Jaltest supports diagnostics on around 200 commercial vehicle brands and 6,000 commercial vehicle models. More than 30,000 trucks are currently equipped with Jaltest telematics and can therefore be diagnosed remotely.

WHERE THERE’S MOVEMENT, THERE’S MOOVE

Moove is at the forefront of global automotive lubricant and chemical solutions. In Europe, we proudly drive powerhouse brands towards a future of excellence in vehicle care.

Exceeding industry standards

Sets new benchmarks in quality

Future-ready product development

Products made for mechanics

Extensive portfolio of OEM approved products

Seasonally tailored ancillaries and lubricants

Tools to help workshops win 100% compatibility guaranteed

INCREASING THE DEMANDS AND COMPLEXITY OF REPAIR WORK FOR WORKSHOPS

RAMDAS CHERUPARA, President Product Management/R&D, Schaeffler Vehicle Lifetime Solutions

NAVIGATING THE E-MOBILITY SHIFT: INSIGHTS FROM SCHAEFFLER ON WORKSHOP DEMANDS AND SOLUTIONS

What repair products do you offer in the area of e-mobility? What is the level of interest and demand from the independent workshop market? To what extent has this area already been incorporated into REPXPERT and what information can workshops find there?

The electrification of the drivetrain is changing the type of vehicle components: powertrain (transmission and engine) and chassis. This technological change is increasing the demands and complexity of repair work for workshops. This applies to vehicles with electric drives as well as classic combustion engine. The need for

specially trained employees and new diagnostic technologies and tools is increasing the pressure on workshops.

Schaeffler Vehicle Lifetime Solutions supports workshops with a holistic product and service portfolio. The aim is to reduce complexity. On the one hand, Schaeffler Vehicle Lifetime Solutions develops smart product solutions in the field of e-mobility (e.g., Schaeffler e-axles RepSystem-G which is a repair solution for e-axles). On the other hand, the company offers technological expertise in the field of e-mobility under the REPXPERT service brand with technical training and specific repair information.

INCREASING THE DEMANDS AND COMPLEXITY OF REPAIR WORK FOR WORKSHOPS

• The company is well equipped for hybrid vehicles and electrically powered vehicles: Vehicle Lifetime Solutions already offers over 2,300 repair solutions covering more than 1,800 vehicle models making up nearly 40 million cars parc in the relevant age bracket for the Independent Aftermarket

• As a pioneer in the market, the Vehicle Lifetime Solutions division works together with the Schaeffler Automotive OE divisions and workshops, among others, to develop the perfect solution. This requires an understanding of the OE design, failure behavior, and the needs of the workshop. With the Schaeffler e-axle RepSystem-G, the company offers the first repair solution for the e-axle of Volkswagen e-Golf, including associated training and repair instructions, that enables workshops to carry out professional repairs on technically demanding electric vehicles. All necessary components can be replaced in one repair process instead of replacing them entire e-axle at great expense. This not only saves resources and CO2 emissions, but also repair costs.

• In addition, there are solutions for smart thermal management that ensure efficient and reliable cooling of hybrid and electric vehicles. With the addition of electric auxiliary water pumps to its product portfolio, Schaeffler Vehicle Lifetime Solutions enables efficient and professional repairs with its plug-and-play repair solutions.

• Other components for the electric drivetrain, such as electric motors, will also be added. In hybrid powertrains, the discon-

nect clutch is already an important component that allows the electric motor to operate independently of the combustion engine. Vehicle Lifetime Solutions has a comprehensive complete solution in its portfolio for repairs.

• With the shift in transmission technology - driven by hybridization - from manual to automated transmissions, demand is also shifting. The company already has corresponding solutions in its portfolio and is gradually expanding them - for example for the continuously variable transmission (CVT), the torque converter (TorCon) and the double clutch transmission (2CT).

The desired change in mobility poses major challenges for the supplier industry in particular. What goals and intentions is Schaeffler pursuing in order to be prepared for this in the future and how does it intend to continue to successfully support both sides (combustion engine and e-mob) with regard to the independent (workshop) market?

Schaeffler Vehicle Lifetime Solutions continuously evaluates the most important trends affecting both the business and independent workshops. These include electrification, automation and autonomous driving, vehicle connectivity, digitalization and sustainability. It is important to understand the overall impact of these trends on independent garages. Based on this analysis and feedback from the field on initial failures, the company is developing product and service solutions that

enable workshops to operate efficiently and profitably. For example, Schaeffler Vehicle Lifetime Solutions has its own e-mobility department that focuses solely on new product and service categories and provides intensive training on e-mobility for its own REPXPERT technical trainers to make them fit for the new technologies.

Regardless of the drive technologywhether classic combustion engine, hybrid or electric motor - Schaeffler Vehicle Lifetime Solutions has the right solution. With its comprehensive product range in original equipment quality and its expertise from within the Schaeffler Group, we are well prepared for future vehicle generations. But Schaeffler Vehicle Lifetime Solutions also offers a wide range of spare parts and repair options for combustion engines which will need to be supported for many more years.

“Our goal is to position Schaeffler Vehicle Lifetime Solutions as the expert for electrically powered vehicles. Our current focus is on the electric powertrain - we develop product and service solutions for electric axles and concentrate on transmissions and

electric motors. The merger of Schaeffler and Vitesco Technologies under the Schaeffler brand will combine the innovative power and operational strength of both companies. Together, both companies will enhance their technological capabilities, drive the electrification of the powertrain and develop innovative solutions to meet the changing needs of its customers as an industry leader”.

Are there any new features at REPEXPERT? What services does the workshop portal include and what are the biggest advantages for the workshop?

The independent spare parts market is facing a transformation - new technologies and electric vehicles, digitalization and the shortage of skilled workers are

presenting independent workshops with existential challenges. That is why Schaeffler is investing heavily in services to provide independent workshops with the best possible support in their work today and tomorrow, making them more competitive and profitable.

One of Schaeffler’s greatest strengths is its ability to think in terms of repair solutions and thus offer customer-centric products and solutions. In order to be able to identify a suitable set from LuK, INA or FAG as quickly as possible, the company has developed the set search - “Schaeffler Set Finder” https://aftermarket. schaeffler.com/en/set-finder

This is because in everyday workshop practice, the right spare parts for a repair order are usually identified individually using reference numbers, which are determined from the familiar VIN decoder catalogs such as Partslink or the OE manufacturer parts catalogs. The mechanic then compiles the required spare parts individually as a list of reference numbers. To support the mechanic in precisely this application, Schaeffler Vehicle Lifetime Solutions has developed a search function that identifies the right set for several reference numbers. The set search is very easy to use. 

SETTING A NEW PERFORMANCE STANDARD!

Hitachi Astemo is proud to announce the latest addition to our range of high pressure pumps (HPP) with our newest “Generation 5”.

The Gen 5 HPP series is a completely new development by Hitachi Astemo and can build up pressures to 500bar currently. With their full stainless-steel body, they are designed for:

• Lower noise

• Higher efficiency

• Weight reduction

These pumps are used in vehicles that are still under series production, therefore the amount of VIOs will continue to grow in the future. The Gen 5 HPPs are adopted on the newest VW Group 1.0 TFSI and 1.5 TFSI engines in both ICE and hybrid applications.

Today these two high pressure pumps already cover over 2.5 million vehicles in EMEA.

* EMEA implies the 17 most relevant countries in the region

OE names for references only. Please check the TecDoc catalogue for a complete application list of

Eugen-Gerstenmaier-Str.

E-Mail: emea.af@hitachiastemo.com

HITACHI No. 2503097

HITACHI No. 2503096

AN INNOVATIVE DIGITAL LOYALTY PROGRAM

VALEO SPECIALIST CLUB: JOIN THE GAME!

Valeo’s Specialist Club is an innovative digital loyalty program crafted to offer exceptional rewards to automotive professionals who use Valeo products. In 2024, Valeo is giving out extra goodies, bonuses, and gifts to Specialist Club loyalty members

The Valeo Games

By taking part in a scan challenge on a monthly basis and scanning the required product, members have the opportunity to win anything from a video projector, to a watch, to valuable gift cards.

Scan, Spin, and Win

Another fun game open to Valeo Specialist Club members is the “guaranteed win” wheel of fortune. Members are able to enjoy this new benefit by trying out weekly challenges, which will appear when a “Spin & Win” button pops up at the bottom of their Specialist Club app.

If they can meet the requirements of the challenge (for example, by scanning 2 products), then the chance to play the game and spin the wheel becomes possible. Prizes come in the form of points,

special gift cards/vouchers, or gifts from the online catalogue.

Specialist Club Benefits

Valeo’s Specialist Club digital reward program is free of charge and only takes two minutes to register for. The dedicated app simplifies the user’s experience, eliminating the hassle of cutting paper barcodes and mailing proofs of purchase. Just scan the barcode of any purchased Valeo product with the app and effortlessly watch points accumulate. It’s truly as easy as that !

Launched in June 2018, the Specialist Club has international reach across 16 countries around the world. With more than 60,000 members, Valeo’s loyalty program has one single aim: to reward an extremely valued and appreciated mechanic base. 

THE ANATOMY OF EFFICIENCY

What makes a strong and high-performance engine?

Our chain kits are designed for flawless replacement: from the study of the original components to the production for the aftermarket with the same quality as the OE.

The kit includes all components required for repair, each element is individually protected and marked. The chain’s life has been improved, through a system of holes that increases its self-lubrication and reduces wear. One kit to synchronise and to keep every engine in perfect condition. Lear more at metelligroup.it

MEYLE Electronics

MEYLE and electronics? You bet! After all, cars are becoming increasingly complex. They are featuring more and more electronics and often present workshops with major challenges. Our MEYLE Electronics range impresses across the board. Entirely on a par with OE and comprising an incredible portfolio. Available immediately and ready to use right away. Our greatest asset for virtually all cars is accuracy of fit. Be it sensors for assistance systems, engine and exhaust management or parts for ignition and glow systems, MEYLE Electronics covers all bases and keeps cars on the road. Anyone who is familiar with us knows our spare parts are irreplaceable!

Designed with you in mind

Advanced lighting performance that lasts

Discover Philips Xperion 6000, our latest range of professional work lights, designed with you to handle any daily tasks in tough environments.

ENHANCE THE OPERATIONS OF PROFESSIONALS THAT SUPPORT THE ECOSYSTEM

ZF AFTERMARKET UNVEILS

FUTURE-PROOF MOBILITY SOLUTIONS AT AUTOMECHANIKA FRANKFURT 2024

ZF Aftermarket invites to Automechanika Frankfurt 2024 to showcase its newest products and solutions designed to enhance the operations of professionals that support the ecosystem.

Located in the exclusive “Forum” building, ZF will feature a marketplace-like environment catering to its key customer target groups. It includes specific areas for Distributors, Workshops, and Fleets, focusing on the audience’s needs. On the other side, the Heritage Area will highlight ZF’s long-standing innovation and partnerships. The Hands-On Area will offer live training sessions and product demonstrations.

“Automechanika Frankfurt is the perfect place to discuss with our customers and partners from around the world how we will, together, navigate rapid industry changes and technological advancements,” comments Philippe Colpron, Head of ZF Aftermarket. “We will be presenting there the latest extensions to our renowned broad and deep portfolio of quality products, and also showcase value-added ecosystem solutions that drive the necessary digital transformation in the operations of our partners, demonstrating our dedication to driving the industry forward.”

This year, among many new developments to be unveiled at Automechanika 2024, ZF Aftermarket is set to premier ZF [pro] Manager, introduce new Sachs Air Struts, and celebrate the 40th anniversary of its Workshop Concepts. These milestones reflect ZF’s commitment to innovation, quality, and long-term partnerships in the automotive aftermarket.

Taking customer relationship into the digital world with ZF [pro]Manager With its global innovation ZF [pro]Manager, ZF Aftermarket will present a holistic digital management tool at Automechanika 2024 that enables automotive workshops to deal professionally with modern customer requirements. Today’s customers expect a convenient digital service characterized by seamless and transparent communication, as well as proactive information and digital payment options. Through proactive and transparent information to car owners, workshops have the opportunity to significantly strengthen customer loyalty and generate additional business.

ENHANCE THE OPERATIONS OF PROFESSIONALS THAT SUPPORT THE ECOSYSTEM

ZF [pro]Manager improves the customer journey through automated customer communication from the workshop to car owners and order processing. This leads to increased efficiency and less telephone work. The browser-based system offers a customer-friendly front end and enables smooth workshop processes from quote approval with video support to digital invoicing and payment. Additional business opportunities arise, for example, through automated promotions and digital connectivity to booking and fleet solutions. The modern user experience increases customer satisfaction and loyalty through fast and transparent communication.

Launching Sachs Air Struts that combine Air Spring and CDC Shock Absorber Due to the increasing number of vehicles with air suspension, workshops are increasingly confronted with this topic. With the new Sachs Air Struts, independent vehicle workshops now have a complete solution to provide their customers with the best possible service in this area. The combination of air spring and shock absorber in one part enables perfect interaction between the two key components.

To start with, ZF Aftermarket will introduce a range of air struts including Sachs CDC Shock Absorbers. In use, sensors monitor all influences on the movement of the vehicle. These signals are processed by a control unit, which transmits the required damping forces to the proportional damping valve every two milliseconds. This

continuously adjusts the damping forces according to the respective driving situation and road conditions. In difficult driving situations, for example, the damping is automatically set harder. For the driver, this means more control and stability, but also more comfort. Sachs Air Strutswhich correspond to OE parts in terms of quality, function and accuracy of fit - will be available for Audi Q7, Porsche Cayenne and VW Touareg, among others, at the start of sales.

Marking four decades of innovation and partnership in the automotive aftermarket

ZF Aftermarket marks the 40th anniversary of its workshop concepts, a legacy that began in 1984 with the launch of Original SACHS Service (OSS). Over the decades, ZF has continuously evolved its offerings, culminating in the comprehensive ZF [pro] Tech service package introduced in 2012. Today, over 12,000 automotive businesses in Europe benefit from ZF [pro]Tech’s

technical support, training, and exclusive service information.

Reflecting on this milestone, Philippe Colpron states: “Creating strong customer relationships is core to our values. The loyalty and commitment of our workshop partners have been crucial to ZF Aftermarket’s recognition as a leading workshop partner globally.”

ZF Aftermarket’s participation in Automechanika 2024 underscores its role as a leader in the automotive aftermarket. By unveiling its latest innovations, ZF demonstrates its unwavering commitment to supporting customers in delivering exceptional service and driving digital transformation. 

FOR MORE INFORMATION, visit us at Messe Frankfurt in the Forum, Level 01.

More success for your workshop

The 2-in-1 device: Fuel and intake system cleaning with JetClean Tronic II

Offer your customers simple and professional cleaning of the fuel and intake system with the help of our JetClean Tronic II cleaning device. Problems with the systems can thus be rectified quickly and reliably. Suitable for almost all mixture formation and injection systems.

Air conditioner cleaning

The Air Conditioner Cleaning Set is specially designed for workshops. This includes a compressed air gun equipped with a spray probe. The long, flexible probe allows for treatment of the entire evaporator surface. The cleaner is applied with compressed air through a 360° nozzle. The evaporator is not merely scented but is thoroughly cleaned and freed of deposits between the fins. With the A/C cleaner for workshops, you can safely and professionally remove all bacteria and fungi.

Additional business from windshield bonding

Offer your customers a cost-effective alternative to windshield replacement. Stone chipping or cracks in the windshield can be repaired quickly, cleanly and safely with the laminated glass repair system from LIQUI MOLY. You will receive the necessary know-how at a LIQUI MOLY training course.

Automatic transmission oil service with Gear Tronic III

Automatic transmissions should be cleaned before every oil change. Absolute cleanliness is a guarantee for smooth operation and a long service life, especially in these transmissions. Gear Tronic III simplifies this service immensely and practically takes care of flushing and changing the fluid by itself. We also offer adapter kits for almost all commercially available vehicles.

Benefit from the appeal of our brand

Fly the flag with LIQUI MOLY and put a strong brand in front of your company as a driving force. Our advertising material guarantees a strong presence in commercial and workshop sales rooms. All advertising material shown here can be requested from the sales representative responsible.

Additional sales with additives

Solve engine problems and earn money – with LIQUI MOLY additives. Offer your customers efficient services with our Pro-Line additives specially developed for the workshop or secure attractive additional income through additives in the sales room.

A UNIQUE 360° DIGITAL PLATFORM

VEHICLE IDENTIFICATION via VIN number

PARTS ORDERING with Price & Availability

TOP 12 TRUCK BRANDS

OE Parts information

CROSS-REFERENCING of IAM Spare parts

M O R E T H A N A P A R T S C A T A L O G !