Issuu

39 INSIDE EDITION 39 • MAY 2025

Artificial Intelligence

HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY? AI: The future “Match” for the Automotive Aftermarket? NEXUS & GiPA

The Artificial Intelligence era Winston Ma

Maximising Efficiency & Innovation With AI N! Service

THE AUTOMOTIVE AFTERMARKET COMPANY

Welcome to N! Community Idir

SUMMARY WELCOME FROM THE CEO

Escribe, 04 Gaël CEO NEXUS Automotive International

The future “Match” for 16 AI: the Automotive Aftermarket?,

Gaël Escribe, CEO NEXUS Automotive International & Almudena Benedito, CEO GiPA

N! NEWS

to N! Community, 20 Welcome Alessandro Monzeglio, CEO Idir

Development

Artificial Intelligence era, 24 The Winston Ma, Executive Director

Sindberg Thomsen appointed 08 Anja Senior Vice President Business

INSIDERS

NEXUS Automotive International and Cummins Inc. join forces to develop N! HD supplier portfolio NEXUS Automotive International launched its first session of the INSEAD Aftermarket Executive Program to contribute to the progressive future of the automotive aftermarket

at the Global Public Investment Funds Forum and Adjunct Professor at the New York University School

Efficiency & Innovation 28 Maximising With AI: Workshop Services Leading The Automotive Digital Shift, N! Service

INSIGHTS FROM THE NEXUS COMMUNITY

the way for an energy-efficient 38 Paving world: BorgWarner EGR Technologies, Borgwarner

chance to do better: How AI enables 42 Aa stronger partnership in the Aftermarket, Jim Elkær Bebe, Development Manager & Luise Jørgensen, Sales Manager, Nordics Dinex

Lifecycle and Mobility is ready 46 MAHLE for E-Mobility warranty claims: 50 Revolutionizing Schaeffler‘s AI system makes them faster and more efficient, Schaeffler

because it looks the same, 56 Just it doesn’t mean it’s the same,

Johan Gente, Global Head of Strategy and Innovation Vehicle Aftermarket SKF

Specialist Club: 60 Valeo work hard, win hard!, Valeo ProAI: The source of vehicle 64 ZF intelligence, ZF

INSIGHTS FROM SUPPLIERS

INSIDE 39 | MAY 2025 NEXUS IN!SIDE MAGAZINE is published by NEXUS Automotive International, Geneva, Switzerland.

NEXUS Automotive International SA Chemin du Château-Bloch 11 1219 Le Lignon | Geneva | Switzerland T +41 22 306 49 50 www.nexusautomotiveinternational.eu

Proud2be

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WELCOME FROM THE CEO

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Dear Readers, As the automotive aftermarket industry evolves, we find ourselves at the forefront of a mobility revolution. New mobility services—ranging from shared and electric vehicles to autonomous transportation—are transforming the way we think about transportation and reshaping the aftermarket landscape. In this edition, we delve into the dynamic world of new mobility services, exploring how innovations like vehicle connectivity, on- demand services, and electrification are driving new business opportunities for aftermarket players. From maintenance solutions for electric vehicles to software-based diagnostics for autonomous fleets, the shift toward mobility-as-a-service presents a wealth of opportunities and challenges for both seasoned industry professionals and newcomers. We also shine a spotlight on the role of sustainability in mobility services, as environmental consciousness grows in importance among consumers and businesses alike. The aftermarket industry must adapt, innovate, and embrace these changes to stay competitive and relevant. As we explore these exciting developments, we encourage our readers to engage with the trends that are not only reshaping mobility but also the very core of the aftermarket industry. Welcome to the next frontier of automotive aftermarket—where innovation meets mobility. Enjoy your reading of INSIDE Magazine. Warm regards, Gaël Escribe

CEO of NEXUS Automotive International

N ! NEWS

SIDE Anja Sindberg Thomsen appointed Senior Vice President Business Development

NEXUS Automotive International is delighted to announce the appointment of Anja Sindberg Thomsen as Senior Vice President Business Development from March 1st, 2025. Anja will play a critical role in enhancing NEXUS positioning, strengthening relationships with key industry stakeholders. She will oversee business development initiatives to maximise revenue, enhance competitive positioning and support NEXUS ambitions.

Gaël Escribe said: “We are very excited to welcome Anja in the coming weeks. Her role will be crucial in strengthening our position as a global leader and aligning more closely with our suppliers’ expectations. Her impressive career in our industry will be instrumental to our next chapter”.

Anja Thomsen dedicated over 20 years to Nissens Automotive, building a distinguished career within the company. Over the years, she took on various key roles, progressively expanding her responsibilities and contributing significantly to the company’s success.

Anja Thomsen said: “I am very excited to join NEXUS Automotive as Senior Vice President, marking my return to the automotive aftermarket industry after a few years away. I look forward to collaborating with our valued stakeholders, including suppliers, distributors and NEXUS colleagues, as we work together to drive innovation, growth and bring value to our stakeholders. I am eager to re-engage with this dynamic industry and contribute to the ongoing evolution of the aftermarket sector and excited to embark on this new journey with such a talented team!” 

Her extensive tenure at Nissens highlights her deep expertise in the automotive industry and her strong leadership capabilities, culminating in her role as Vice President of Sales. Anja’s commitment and impact remain a testament to her lasting contributions to the organization’s growth and global presence. I N S I D E E D I T I O N 39 • M A Y 2 0 2 5

N! NEWS THE AUTOMOTIVE AFTERMARKET COMPANY

BRIGHTENING OUR FUTURE TOGETHER

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NEXUS Automotive International and Cummins Inc. join forces to develop N! HD supplier portfolio NEXUS Automotive International is delighted to welcome Cummins Drivetrains and Braking Systems, experts in the heavy-duty parts aftermarket segment, to its supplier portfolio. This partnership aims to accelerate the global growth of its heavy-duty component sales starting January 1st, 2025. NEXUS Automotive International and Cummins Drivetrain and Braking Systems (CDBS) announced today an agreement of terms in principle designed to boost parts and aftermarket revenue worldwide. The partnership encompasses strategic opportunities, training initiatives, and an expanded range of offerings, which will deliver mutual benefits to both organizations and the independent automotive aftermarket industry. This agreement enables NEXUS to leverage its extensive expertise in the heavy-duty aftermarket sector while providing Cummins with increased visibility within the N! community. This includes the highest-quality braking and driveline components for heavy commercial vehicles. The product range will feature Meritor-branded, Euclid, and all-make categories. I N S I D E E D I T I O N 39 • M A Y 2 0 2 5

Janusz Zielinski, HD Business Unit Director at NEXUS, stated: “The cooperation with CDBS showcases NEXUS’ priority of working with global tier one suppliers. This partnership reaffirms our strong commitment to promoting a sustainable aftermarket. Additionally, CDBS’ remanufactured parts program supports fleets in meeting all sustainability requirements.” Terry Livingston, Global Business Development Leader at Cummins, added: “We intend to leverage NEXUS’ established global distribution network to accelerate CDBS’ independent aftermarket channel sales. Growth efforts will focus on increasing revenue in Europe, North America, Latin America, the Middle East, Africa, and Asia-Pacific for our heavy-duty components.” 

N! NEWS

About Cummins Inc.

Cummins Inc., a global power solutions leader, is comprised of five business segments – Components, Engine, Distribution, Power Systems and Accelera by Cummins – supported by our global manufacturing and extensive service and support network, skilled workforce and vast technological expertise. Cummins is committed to its Destination Zero strategy, which is grounded in the company’s commitment to sustainability and helping its customers successfully navigate the energy transition with its broad portfolio of products. The products range from advanced diesel, natural gas, electric and hybrid powertrains and powertrain-related components including, aftertreatment, turbochargers, fuel systems, valvetrain technologies, controls systems, air handling systems, automated transmissions, axles, drivelines, brakes, suspension systems, electric power generation systems, batteries, electrified power systems, hydrogen production technologies and fuel cell products. Headquartered in Columbus, Indiana (U.S.), since its founding in 1919, Cummins employs approximately 75,500 people committed to powering a more prosperous world through three global corporate responsibility priorities critical to healthy communities: education, environment, and equality of opportunity. Cummins serves its customers online, through a network of company-owned and independent distributor locations, and through thousands of dealer locations worldwide and earned about $735 million on sales of $34.1 billion in 2023. See how Cummins is powering a world that’s always on by accessing news releases and more information at https://www.cummins.com/.

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NEXUS Automotive International launched its first session of the INSEAD Aftermarket Executive Program to contribute to the progressive future of the automotive aftermarket

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N! NEWS NEXUS Automotive International, in partnership with the international business school INSEAD, its first aftermarket executive training program alongside 50 elite participants, including CEOs and executives from manufacturing and distribution sectors across all continents from January 22-24, 2025, at the prestigious Palace de Menthon in Annecy, France.

As recognised leaders in the automotive aftermarket industry, C-levels are well aware of the radical transformations reshaping the industry. The electric vehicle revolution, geopolitical and financial crises, climate change, and rising material costs to name only a few, are exerting unprecedented pressures on the automotive aftermarket activities. Now, more than ever, there is an urgent need for foresight, strategic agility, and innovative solutions to navigate these challenges and to better understand the future. To address this critical need, NEXUS took the initiative to ask INSEAD, a globally recognised leader in executive education to collaborate with NEXUS to create a unique, certified program designed specifically for top-tier executives of the industry. The comprehensive agenda, developed in collaboration with INSEAD, features sessions on key megatrends that will impact the aftermarket industry. The goal was to

provide valuable insights, potential solutions, and opportunities for improvement within the automotive aftermarket industry. The program featured presentations from highly qualified speakers. Gaël Escribe, NEXUS’ CEO said: “We are very proud to launch the first session of what promises to be a transformative experience with 50 elite participants. This 2,5 days were indeed insightful and rich in discussions in order to contribute to the collective progress of our industry and deepen our understanding of its future”. Loïc Sadoulet, program director and professor at INSEAD: “It was a dynamic, engaging 2.5 days, with CEOs and top leaders of various parts of the world. It was a wonderful alchemy of academic inputs, speakers from various industries, and discussions to ground the learnings to the context of the participants. Our aim is to foster a vibrant community that will continue learning and exploring new horizons in this rapidly changing world.” 

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INSIDERS HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

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THE FOURTH INDUSTRIAL REVOLUTION: AI

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INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

GAËL ESCRIBE, CEO NEXUS Automotive International

ALMUDENA BENEDITO, CEO GiPA

AI: THE FUTURE “MATCH” FOR THE AUTOMOTIVE AFTERMARKET? Artificial intelligence (AI) is poised to become a key player in the automotive aftermarket. This technology, encompassing areas such as machine learning, data analysis, and computer vision, offers significant opportunities to improve efficiency, profitability, and innovation in this industry. AI: A driver of growth and innovation According to a Harvard Business Review study, AI can generate an increase of over 50% in leads in the sales sector. Additionally, the use of chatbots reduces customer service costs by 30%, according to Accenture. In terms of operational efficiency, AI could lead to a 20% increase in productivity in France by 2035, according to IBM. AI integration at GiPA GiPA is integrating AI to protect the value of its content, facilitate access to its resources, train its teams, and offer new services: •O ptimise study processes: AI can analyse large datasets, automate manual tasks, and improve the quality of deliverables.

• I mprove participant engagement and response quality: AI can anticipate needs, predict trends, and better manage risks. •S ynthesise raw data and make predictions: AI can identify trends and generate summary reports, as well as perform predictive analysis. •C ollect data from multiple sources: AI analyses texts, images, and videos to extract information. Challenges and risks associated with AI Despite its many advantages, AI presents challenges, such as trust in data sources and the information created. For example, 68% of French people use generative AI without informing their supervisor. There are

SIDE also risks associated with prefabricated and inaccurate answers, biases in the models, protection of intellectual property and data, as well as cyber fraud. To regulate AI, the European Union has implemented the AI Act, a law aimed at ensuring the development, safe use, and respect of rights in AI. This law, which is expected to come into force in 2026, defines AI neutrally and establishes a classification according to a risk profile.

THE FOURTH INDUSTRIAL REVOLUTION: AI

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AI in the automotive industry: multiple benefits at stakes The automotive industry is one of the sectors where AI has the greatest potential for transformation. Indeed, AI improves efficiency at all levels of the aftermarket value chain: • Inventory management and forecasting: AI optimises storage and production schedules. • Supply chain optimization: AI helps to accelerate deliveries and reduce shipping costs. • Personalised marketing and sales: AI enables the creation of targeted marketing campaigns and personalised product suggestions. • Intelligent parts identification and ordering: AI facilitates the identification of parts through image recognition and ensures compatibility between original and aftermarket parts. • Predictive maintenance and demand generation: AI helps to predict the necessary maintenance and anticipate the ordering of parts. • Price optimization: AI enables dynamic pricing based on market analysis and optimises margins.

INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

AI at the workshop level AI can anticipate failures, improve vehicle performance, and assist with diagnoses. It also offers interactive training via simulations for workshop personnel. Finally, AI can automate service operations through augmented reality and robotics, which reduces time and costs. AI at the distribution level AI contributes to optimising the supply chain through demand forecasting, stock optimisation, automation of logistics processes, and analysis of supplier data. It also helps reduce costs through price optimisation, analysis

of wear trends, automation of purchasing decisions, and supply chain flexibility. AI is a powerful tool that is clearly transforming the automotive aftermarket. Although there are challenges to address, the potential benefits are considerable. The question is whether the aftermarket will take the lead or be led by others. The generative AI market is expected to reach €110.8 billion in 2030, and its contribution to the global economy could reach $15.7 trillion according to PWC. It is therefore essential for the players in this market to prepare for this transformation… 

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NETWORK, INNOVATION, AND DEVELOPMENT WITH NEXUS

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INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

IDIR SPA: A LEADING NAME IN THE AUTOMOTIVE AFTERMARKET Founded in 1980, IDIR SpA is a key player in the automotive spare parts distribution sector, with over 70 years of experience that began with a small spare parts shop opened by the Monzeglio family in 1950 in Naples. Today, IDIR operates nationwide, managing an assortment of over 250,000 product references across more than 80 product lines. Thanks to the Maddaloni (CE) hub covering an area of 30,000 m², five local hubs, and a team of over 250 employees, IDIR ensures a reliable, fast, and widespread service, meeting the needs of over 3,000 active customers every day. The company stands out for its ability to innovate, continuously investing in cutting-edge technologies and digital solutions to optimise the supply chain and improve operational efficiency. IDIR partners with some of the most prominent international brands and continues to expand its presence with a strategy based on quality, reliability, and customer- centricity.

How do you see the future of the automotive aftermarket sector in the short and long term, given challenges like electrification and AI? In the short term, the automotive aftermarket sector will undergo a transitional period marked by the increasing adoption of electric vehicles (EVs) and AI-based solutions. Companies will need to adapt quickly, investing in new skills, digital tools, and sustainable solutions to meet customers’ ever-evolving needs. In the long term, we foresee a complete transformation of the industry, driven by sustainability regulations, AI-based predictive maintenance, and a growing focus on connected services. Electrification will redefine the value chain, while data-driven solutions will enhance efficiency and customer experience.

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Companies that embrace innovation and digitalisation will remain competitive and thrive in this evolving landscape. What do you expect from the N! community? We expect the Nexus community to provide a collaborative environment that fosters knowledge sharing, innovation, and access to global expertise. Through partnerships and networking opportunities, we aim to gain valuable insights into emerging trends, best practices, and technological advancements that can guide our growth and strategic development. What are the reasons for pride in joining NEXUS? Joining NEXUS represents an opportunity to be part of a forward-thinking network that embraces innovation and sustainability in the automotive aftermarket sector. We take pride in collaborating with a community that values excellence, shares our commitment to customer-oriented solutions, and offers access to a global ecosystem of suppliers and partners. What are you willing to contribute to the N! community? We are ready to share our expertise in the automotive aftermarket sector, with a strong focus on digital transformation and sustainability. Our goal is to provide insights

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on leveraging artificial intelligence and data analytics to optimise operations, enhance customer relationships, and explore new business models aligned with the future needs of the sector. How is AI influencing your daily operations? AI is playing a crucial role in our daily operations, optimising management, predictive analysis, and improving customer interaction through personalised experiences. We use AI-driven tools to enhance demand forecasting, optimise logistics, and provide accurate real-time data that supports strategic decision-making. As AI continues to evolve, we anticipate further growth in efficiency and innovation across all business areas, from sales to logistics.  Alessandro Monzeglio CEO of IDIR SpA

INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

From left to right: Alessandro, Sergio, and Emanuele Monzeglio.

ALESSANDRO MONZEGLIO leads IDIR SpA as CEO, with specific responsibility for Supply Chain and Logistics Management, strategic areas for the company. As the third generation of the founding family, he continues to drive growth focused on innovation and operational efficiency. Under his leadership, IDIR has introduced advanced technological solutions to optimize business processes and improve logistics management. His daily commitment is aimed at adopting digital tools to promote greater efficiency and sustainability, ensuring reliable service that meets the needs of an ever-evolving market.

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INVEST IN ROBUST CUSTOMER DATA FOUNDATIONS

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INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

THE ARTIFICIAL INTELLIGENCE ERA

WINSTON MA, Executive Director at the Global Public Investment Funds Forum and Adjunct Professor at the New York University School

Did we already enter an AI / Data Economy after the digital economy one? Yes. The last decade digital economy was centered around the spread of the mobile internet, and the mobile economy drove a boom in e-commerce and mobile entertainment. Now in the age of AI, the new key words have been “data” and “intelligence”. Businesses are looking beyond the mobile internet; instead, they are rushing to learn how new “data technologies” like AI, also including the internet of things, blockchain, cloud computing and data analytics (dubbed “iABCD”), can be integrated into their businesses to unlock value from non-traditional angles.

Why should companies focus on data to fully benefit from AI? Your AI is only as good as your data. Although generative AI models often dominate the headlines and discussions, they merely represent the visible fraction of a much larger “data iceberg”. Data differentiates algorithms and models, and proprietary data provides a sustainable AI moat – this is ever true because the general LLM models developed by major tech companies are quickly commoditised (because they don’t have proprietary data from specific industry sectors). As any business leader, it’s critical to recognise that data – its quality, diversity, governance, and operational pipelines – will

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make or break your generative AI initiatives. Investing in robust data practices is the key to riding the generative AI wave. What are your recommendations to optimise data mining to feed AI? Companies need to change their mindset to treat data as their strategic asset. Instead of thinking about data storage and management as a cost, they should invest in robust customer data foundations and data curation for business-specific models. To truly harness the power of data as a competitive differentiator, companies should consciously develop high quality datasets to optimise data mining to feed AI. At the same time, companies must ensure they enact best practices when storing

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data, whether for AI or in general. To protect their AI’s value, companies must tread cautiously with it and regularly check that no breaches or threats have occurred. As technology continues to grow and evolve, so does the threat of cyberattacks. Do you think that Deepseek will dethrone OpenAI? The emergence of DeepSeek (and similar European open-source players like Mistral) fundamentally changed the AI narrative by Open AI and Big Techs in two critical ways. For one, open weight models are commoditising the foundation-model layer, which creates opportunities for application builders. For two, despite the massive hype around computer chip processing power, algorithmic innovations are rapidly pushing

INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

down AI training costs. These two powerful trends give global firms a chance to catch up in global AI race: there is a growing sentiment that we can achieve more with less—that cutting-edge AI applications no longer require vast resources. What’s the important takeaway from the Paris AI summit – for Europe’s AI Development? The US-China AI rivalry brings a very, very high sense of urgency to Europe, as the global race in artificial intelligence is kicking into a higher gear. It represents a mental shift for Europe in particular: instead of focusing on AI safety, European political and business leaders this time made clear that a primary goal is to harness the technology’s economic benefits.

The new prevailing attitude is “We need to make champions”, and both private investors and public governments are opening the money spigot. Private investors, led by the venture capital firm General Catalyst, announced the A.I. Champions Initiative for the European Union, which calls for investing €150 billion over the next five years. President Emmanuel Macron of France pledged €110 billion to bolster his country’s A.I. industry, while the broader European Union committed €200 billion for an initiative that includes funding for so-called gigafactories to help train A.I. models. It will be interesting to see if the AI push would revive the recent EU SWF Fund initiative. 

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N!SERVICE

EMPOWERING DISTRIBUTORS, WORKSHOPS, AND DRIVERS WITH AI-DRIVEN SOLUTIONS FOR EVERY NEED

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INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

MAXIMISING EFFICIENCY & INNOVATION WITH AI: WORKSHOP SERVICES LEADING THE AUTOMOTIVE DIGITAL SHIFT AI IN THE AFTERMARKET: TRANSFORMING SERVICES FOR DISTRIBUTORS, WORKSHOPS, AND DRIVERS Artificial Intelligence (AI) is reshaping industries worldwide, and the automotive aftermarket is no exception. As digital transformation accelerates, AI-powered solutions are enhancing operational efficiency, streamlining workflows, and improving user experience across workshops, training platforms, and translation services. At NEXUS Service, we integrate AI across multiple areas to support workshops, distributors, and customers, ensuring seamless access to innovative tools that save time, reduce errors, and improve productivity. These advancements allow our network to keep pace with industry changes, particularly as mobility solutions evolve. BOOSTING PRODUCTIVITY WITH AI-ENABLED WORKSHOP MANAGEMENT WOP! is the NEXUS Service all-in-one management platform, designed to simplify

operations for repairers. With its new Garage Management System (GMS) module, workshops can now fully integrate automated processes into their daily activities, reducing administrative workload and boosting profitability. WOP!, the ultimate modular platform for workshops is now featuring a (GMS) Module. Non-productive activities remain a major challenge for workshops. Time spent on manual administration, searching for vehicle repair data, and estimating repair costs represents lost revenue and inefficiencies. AI is solving this problem by automating and integrating workshop operations into a single platform. ● Repair time requests ● Technical assistance ● Spare parts purchases ● Worker time tracking ● Customer communication With AI-driven automation, workshops gain instant access to relevant data and process optimisation, ensuring that every step, from vehicle check-in to final invoice, is streamlined.

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N!SERVICE

A REAL-WORLD EXAMPLE: AI SAVING TIME IN WORKSHOPS With full mobile accessibility, WOP! allows mechanics and administrators to manage workflows directly from a computer, tablet, or Smartphone, ensuring flexibility and realtime updates.

EMPOWERING DISTRIBUTORS, WORKSHOPS, AND DRIVERS WITH AI-DRIVEN SOLUTIONS FOR EVERY NEED

From small independent garages to large repair networks, GMS is revolutionising workshop operations, helping them become more productive and profitable. Speech to text data capture is currently tested to create seamless quotes at the appointment booking or additional work confirmation with AI supporting the automatic generation of estimates. quotes at the appointment booking or additional work confirmation with AI supporting the automatic generation of estimates. ENHANCING TRAINING & KNOWLEDGE MANAGEMENT WITH AI Technical training is a key enabler of workshop performance as well as Service advising. AI plays a vital role in the N!Academy, where AI-driven solutions make learning more accessible to the learners. ●A utomated Content Generation – AI-powered tools assist in translating course materials, quizzes, and assessments.

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INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

“The difference between the program I used before, and WOP! is like going from a 600 to a Ferrari.” Yolanda Villarejo JESVIAUTO manager A SPG workshop Powered by NEXUSAUTO

●V irtual AI Assistants – Integrated chatbots provide real-time guidance, answering questions and helping users navigate their training journey.

interaction between global teams, NEXUS Service integrates AI-powered translation tools, to enhance localisation and accessibility.

By integrating AI-powered learning tools, N!Academy accelerates skill acquisition and ensures that workshops stay ahead of evolving automotive technologies.

●E xfluency – A secure, AI-driven translation solution that combines machine learning with human expertise, ensuring high-quality, confidential translations while reducing localisation time.

BREAKING LANGUAGE BARRIERS: AI-POWERED TRANSLATION Operating in a multinational environment requires efficient communication across multiple languages. To ensure seamless

●C hatGPT, Copilot and others are versatile AI assistants that not only translate but also adapt content for different audiences, ensuring clarity across marketing, technical, and communication materials.

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N!SERVICE

“Automotive businesses generate vast amounts of multilingual data. We help you turn it into a strategic advantage.” Robert Etches, CEO, Exfluency AG As we step into the AI age, the integration of artificial intelligence into the automotive aftersales industry is transforming the way businesses operate.

Once AI models are deployed in production, they remain vulnerable to attacks. It’s essential to implement robust security measures to safeguard these systems.

However, with this technological advancement comes a heightened need for robust security measures to protect sensitive data and ensure the integrity of AI systems. Companies must be vigilant and proactive in addressing potential security risks associated with AI implementations.

By proactively addressing security measures, organisations can harness the full potential of AI while mitigating associated risks and building trust with their stakeholders. The AI age presents both opportunities and challenges; those who prioritise security will be better positioned to thrive in this new era.

Secure AI Model Development The development phase of AI models presents several security challenges. Organisations must ensure the training data is clean and free from biases or malicious influences. ●D ata Validation: Implement rigorous data validation processes to detect and eliminate any anomalies or malicious data points. ●M odel Verification: Use techniques like model verification and validation to ensure that the AI models perform as intended and are resistant to adversarial attacks. ●S ecurity by Design: Incorporate security considerations from the outset of the AI development lifecycle, adhering to the principle of security by design. I N S I D E E D I T I O N 39 • M A Y 2 0 2 5

Unlock AI-Powered Knowledge & Content Creation Exfluency’s ASK & CREATE platform helps automotive businesses transform complex multilingual data into actionable insights. ●E xfluency ASK: Conversational AI for instant answers from vast documentation. ● Exfluency CREATE: AI-driven content generation in any language. ●S ecure & compliant: Blockchain, RAG, and vector databases protect your data. ●S eamless integration: Optimise workflows across manufacturing, distribution, and service. ●S calable & efficient: Automate knowledge retrieval and content creation to stay ahead.

INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

With AI-powered translation, distributors, workshops, and customers can seamlessly connect and collaborate, regardless of language barriers. THE FUTURE OF AI IN OUR SERVICES The automotive aftermarket is entering a new era, where AI-driven automation and digital solutions will be the cornerstone of operational excellence. Beyond workshop management, training, and translation, AI will continue shaping the industry through:

●P redictive analytics – AI-powered insights for smarter decision-making. ●C ustomer service automation – AI chatbots to improve response times and service quality. ●D ata-driven optimisation – AI-enhanced market intelligence and process improvements. At NEXUS Service, we are committed to leveraging AI to empower our network, ensuring that workshops and distributors stay ahead in an ever-evolving market. 

Join the future of AI-driven solutions! Contact us at service@nexusautomotive.eu to learn more about how AI can enhance your business. Let’s shape the future of the automotive aftermarket—together. NEXUS Service team

A UNIQUE 360° DIGITAL PLATFORM to r un y our wo rksh o p b usi ness

VEHICLE IDENTIFICATION by License plate / VIN / Model

TECHNICAL INFORMATION Maintenance & Repair

PARTS ORDERING with Price & Availability

CUSTOMER MANAGEMENT Clients & Vehicles

TECHNICAL SUPPORT and Remote Diagnostic

GARAGE MANAGEMENT SYSTEM from quotes to invoicing

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D R EM O T E TS CATAL O G! MO RE TH AN A NPAR

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INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

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MINIMISING EMISSIONS WHILE MAXIMISING RELIABILITY

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INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

PAVING THE WAY FOR AN ENERGY-EFFICIENT WORLD: BORGWARNER EGR TECHNOLOGIES BorgWarner is at the forefront of providing compact and efficient solutions to reduce fuel consumption and CO2 emissions. Their Exhaust Gas Recirculation (EGR) modules, valves, and coolers are designed to meet the stringent demands of modern engines. As a comprehensive manufacturer of all EGR system components, BorgWarner ensures optimal coordination and integration, delivering a seamless solution for minimizing harmful emissions.

Effective EGR Technology EGR technology is one of the most effective methods for reducing the environmental impact of exhaust pollutants while maintaining engine performance. By recirculating a portion of the exhaust gases back into the combustion chamber, EGR systems significantly reduce the formation of harmful nitrogen oxides (NOx) and soot particulates. BorgWarner’s EGR valves and coolers are tailored to enhance this technology, making engines more eco-friendly

and compliant with stricter emissions standards. Comprehensive EGR Solutions BorgWarner’s electrically controlled EGR valves are known for their high actuation force, fast response time, flexible mounting orientations, and compact design. These valves feature patented anti-contamination and anti-sticking technology, ensuring reliable operation even in harsh conditions. They cover a wide range of

SIDE flow rates while maintaining a tight seal and resisting corrosion, helping vehicles meet global emissions standards.

MINIMISING EMISSIONS WHILE MAXIMISING RELIABILITY

BorgWarner’s EGR modules combine suitable valves, coolers, tubes, and bypass valves for both high and low-pressure EGR systems. This integration ensures a robust and highly developed system tailored to every application. BorgWarner’s EGR modules optimize the combustion process, reduce fuel consumption and emissions, and are backed by 30 years of research and design experience in Germany, with production facilities in Germany and Portugal. BorgWarner’s EGR coolers are designed to meet increasingly strict emissions standards. They feature high-efficiency fins for a compact design and stainless steel components for improved durability and corrosion resistance. Suitable for a broad range of applications, from passenger vehicles to commercial diesel engines, BorgWarner’s EGR coolers ensure reduced fuel consumption and NOx emissions. Our Mission: Less Is More BorgWarner Exhaust Gas Management Solutions are the clean solution for your Aftermarket business. With a commitment to innovation and sustainability, BorgWarner continues to pave the way for a cleaner and more energy-efficient world. 

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OE Competence for the Aftermarket Driving your business. Now and in the future.

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BECOMING BETTER AND FASTER WITH AI

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INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

LUISE JØRGENSEN, Sales Manager, Nordics

JIM ELKÆR BEBE, Development Manager

A CHANCE TO DO BETTER: HOW AI ENABLES A STRONGER PARTNERSHIP IN THE AFTERMARKET As the capabilities of AI grow exponentially, some tend to see the new technology as a threat. A threat to jobs, to businesses, and to creativity. But at Dinex, AI is already taking service and quality to new heights: And that’s a big win for the market, and for the customers. Let’s start with a bold claim: Nobody’s going to lose their job to AI. But some might lose their job to those who are better at using AI. The Automotive Aftermarket is reaching new heights with AI-driven Predictive Maintenance, Virtual Assistants, and

Advanced Inventory Management, fostering greater proactiveness and competitiveness for those who embrace it. At Dinex, the journey has already begun. As AI integrates into more processes, teams become more efficient, productive, and innovative. In short, AI empowers us

SIDE “Like a Personal Assistant in your pocket” Luise Jørgensen, Sales Manager, Nordics

to do more, better, and faster. To demonstrate, we’ve asked 2 key employees who’s leading the way in their teams by pioneering AI-solutions in their daily jobs.

BECOMING BETTER AND FASTER WITH AI

“Like a Personal Assistant in your pocket” Dinex serves thousands of customers daily, and the teams are passionately striving to do their utmost every day to find the best solutions in each and every interaction. Last year, a new global Customer Relations Management system (CRM) was implemented, and powered by a personal AI Assistant. It’s not like the sales team has stopped writing their own e-mails. And they still show up when you call them, keep track of agreements and are accountable for their actions and handshakes. But the AI Assistant enables them to respond faster, more qualified and precisely, and still offer a personalized service to their customers. “Better products, better quality - only faster” Computer Aided Engineering (CAE) is not a new thing, especially when working with leading OEMs. Advanced simulation tools

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INSIDERS - HOW AI IS IMPACTING THE AUTOMOTIVE INDUSTRY?

shorten product development by several months, as engineers can predict premature failures, design weaknesses and catalytic properties, even before the first prototype is made. And with AI, the potential is even greater.

“Better products, better quality - only faster” Jim Elkær Bebe, Development Manager

Today, Dinex engineers are building even stronger simulation models, and significantly faster than about a year ago. By generating draft parameters and code using AI tools, the chance of human error is minimized, and simulations can be prepared, executed and analyzed in record time.

Can you imagine a partner who foresees market trends and spare part needs, even before the vehicle breaks down? Or a training library generated on-the-fly, but still tailored to the detail-level and language you need?

We’re only just getting started Considering the past year’s trends, it is clear that the market is far from seeing the full scale of possibilities powered by AI.

It’s no longer imagination, and only examples of some of the next steps that Dinex is preparing to take, in the ambition to be your preferred partner in exhaust & emission. 

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READY FOR THE FUTURE

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INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

MAHLE LIFECYCLE AND MOBILITY IS READY FOR E-MOBILITY The spare parts and services business segment of the global automotive supplier MAHLE is continuously expanding its product and service portfolio for diagnostics and maintenance of electric vehicles, bundled in its product line BatteryPRO. Electrification, digitalization and sustainability are the strategic fields of action with which MAHLE Lifecycle and Mobility wants to continue to grow – and make a significant contribution to the MAHLE 2030+ Group strategy. “The future clearly belongs to e-mobility – both on the road and in the workshop. Still, combustion engines will continue to play an important role in many parts of the world for some time to come. By using renewable fuels, these engines can have a quick and sustainable impact on climate protection,” said Philipp Grosse Kleimann, Member of the MAHLE Management Committee and Head of the Lifecycle and Mobility business unit. “For every type of drivetrain, we will be a reliable and strong full-service provider for our customers worldwide.” With the BatteryPRO product line and its five product groups E-SAFETY, E-SCAN, E-HEALTH, E-CARE and E-CHARGE, MAHLE Lifecycle and Mobility is already offering independent workshops a complete range of electric vehicle solutions, covering the

entire life cycle – from diagnosis to maintenance. For example, the products monitor the safety of high-voltage and 12-volt batteries, display error codes, assist in draining and refilling the battery cooling circuit, and identify possible leaks. Important for MAHLE throughout this process was the development of devices that are both easy and effective to use. The battery diagnostic solution E-HEALTH Charge deserves special mention. E-HEALTH Charge consists of the E-CHARGE 20 battery DC charger and the E-HEALTH Charge App and is enabling every workshop to check the “health status” and the remaining performance level of high-voltage electric car batteries. The measurement is takes place while the

SIDE vehicle’s high-voltage battery is being charged, is vehicle and manufacturer-independent and is supplemented with data via the OBD port. The data is evaluated in a cloud from the battery specialists volytica diagnostics, classified in relation to already recorded batteries of the

same type and compared with the original capacity of the vehicle model.

With its BatteryPRO diagnostic and service solutions, MAHLE Lifecycle and Mobility enables independent workshops to carry out battery diagnostics on electric vehicles.

The Smart Scan function of the TechPRO® 2 diagnostic tool provides workshop employees with additional information about the vehicle error codes read

The battery diagnostic solution E- HEALTH Charge combines direct current charging with diagnostic functions.

E-CARE Fluid offers service and repair of electric vehicles, such as leak testing, coolant replacement, and filling, all according to manufacturer specifications.

I N S I D E E D I T I O N 39 • M A Y 2 0 2 5

The E-CHARGE 20 device can be used flexibly in the workshop either with the help of rollers or purely as a DC charger. 

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AI IN WARRANTY CLAIMS

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A VISION FOR THE FUTURE

Schaeffler’s commitment to innovation stop here. As the company refines and the its AI-assisted warranty claims solu remains focusedWARRANTY on supporting empow REVOLUTIONIZING with advanced tools and tec CLAIMS:workshops SCHAEFFLER‘S AI SYSTEM MAKES THEM FASTER AND while MORE that simplify operations promotin EFFICIENT sustainability. In the automotive aftermarket, where speed and innovation drive sucBy transforming a traditionally challeng cess, Schaeffler is leading the charge with a groundbreaking AI-powered system designed revolutionize warranty claims management. cess tointo a seamless experience, Schae only addresses theUtilizing today’s needs o ital ing alternative. artificial intelliRethinking Warranty management gence, workshops and distributors can For years, warranty claims have been a upload faultysmarter, parts through the time-consuming burden for workshops and also pavesing the images wayoffor mor REPXPERT app. Advanced algorithms then distributors, entailing lengthy communicaanalyze and validate claims in real time, tions and the physical return of parts. in This the practices automotive aftermarke cutting the time down significantly. This inefficient process often stretched over a INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

week, consuming valuable resources and hampering productivity. Recognizing the urgent need for improvement, Schaeffler has taken a pioneering step with its advanced solution.

digital approach greatly reduces manual intervention and accelerates resolution times.

Explore Schaeffler’s latest innovations Initially optimized for clutch disks and clutch pressure plates, the system has www.schaeffler.com/aftermarket and already shown significant improvements in AI-Assisted Warranty Claims: efficiency. As Schaeffler gathers more data Faster, Smarter, Greener www.repxpert.com. The ofplans warra from warranty cases,future the company Schaeffler’s new AI-assisted warranty to extend these capabilities to additional claims system redefines the traditional product categories. is faster, smarter, and gre process by offeringmanagement a highly efficient, digever. Contact Schaeffler to find out mor

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BENEFITS THAT MATTER

Schaeffler’s AI-driven solution offers substantial benefits: ● Sustainability By minimizing the need to ship parts back and forth, the system reduces the carbon footprint associated with warranty claims, as each returned part previously traveled an average of more than one hundred kilometers on average. ● Fuel reduction Cost Savings: Simplified workflows and reduced logistical requirements result in lower operational costs for both workshops and Schaeffler.

● Efficiency By reducing cycle times, workshops can focus on their core business, improving productivity and customer satisfaction. ● Enhanced product quality Data collected through the system provides valuable insight into installation issues, enabling continuous improvements in product design and performance.

Revolutionizing warranty claims: Schaeffler‘s AI system makes them faster and more efficient

I N S I D E In E Dthe I T Iautomotive O N 39 • M Aaftermarket, Y 2025 where speed and innovation drive success,

Schaeffler is leading the charge with a groundbreaking AI-powered system designed to revolutionize warranty claims management.

RETHINKING WARRANTY MANAGEMENT

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

A Vision for the Future Benefits that matter Schaeffler’s commitment to innovation Schaeffler’s AI-driven solution offers substantial doesn’t stop here. As the company refines benefits: and expands the its AI-assisted warranty FUEL REDUCTION ENHANCED PRODUCT QUALITY claims solution, itCost remains focused on supSavings: Simplified workData collected through the sysporting workshops with tools and flows and advanced reduced logistical tem provides valuable insight result in lower while into installation issues, enatechnologies thatrequirements simplify operations operational costs for both workbling continuous improvements promoting sustainability. By transforming shops and Schaeffler. in product design and perfora traditionally challenging process into mance. a seamless experience, Schaeffler is not SUSTAINABILITY only addressing the today’s needs but also EFFICIENCY By minimizing the need to ship By reducing cycle times, workpaving the way for smarter, more efficient parts back and forth, the system shops can focus on their core practices in the automotive aftermarket. reduces the carbon footprint asbusiness, improving productivity Explore Schaeffler’s latest innovations at sociated with warranty claims, and customer satisfaction. www.schaeffler.com/aftermarket as each returned part previously traveled an average of more and www.repxpert.com. The future of than one hundred kilometers on warranty claims management is faster, average. smarter, and greener than ever. Contact Schaeffler to find out more. A VISION FOR THE FUTURE Schaeffler’s commitment to innovation doesn’t stop here. As the company refines and expands the its AI-assisted warranty claims solution, it remains focused on supporting empowering workshops with advanced tools and technologies that simplify operations while promoting sustainability. By transforming a traditionally challenging process into a seamless experience, Schaeffler is not only addresses ing the today’s needs of today but also pavesing the way for smarter, more efficient practices in the automotive aftermarket. Explore Schaeffler’s latest innovations at www.schaeffler.com/aftermarket and www.repxpert.com. The future of warranty claims management is faster, smarter, and greener than ever. Contact Schaeffler to find out more.

Revolutionizing warranty claims: Schaeffler‘s AI system makes them faster and more efficient

In the automotive aftermarket, where speed and innovation drive success, Schaeffler is leading the charge with a groundbreaking AI-powered system designed to revolutionize warranty claims management.

RETHINKING WARRANTY MANAGEMENT For years, warranty claims have been a time-consuming burden for workshops and distributors, entailing lengthy communications and the physical return of parts. This inefficient process often stretched over a week, consuming valuable resources and hampering productivity. Recognizing the urgent need for improvement, Schaeffler has taken a pioneering step with its advanced solution.

AI-ASSISTED WARRANTY CLAIMS: FASTER, SMARTER, GREENER Schaeffler’s new AI-assisted warranty claims system redefines the traditional process by offering a highly efficient, digital alternative. Utilizing artificial intelligence, workshops and distributors can upload images of faulty parts through the REPXPERT app. Advanced algorithms then analyze and validate claims in real time, cutting the time down significantly. This digital approach greatly reduces manual intervention and accelerates resolution times. Initially optimized for clutch disks and clutch pressure plates, the system has already shown significant improvements in efficiency. As Schaeffler gathers more data from warranty cases, the company plans to extend these capabilities to additional product categories. 1

Benefits that matter Schaeffler’s AI-driven solution offers substantial benefits: FUEL REDUCTION Cost Savings: Simplified workflows and reduced logistical requirements result in lower operational costs for both workshops and Schaeffler.

ENHANCED PRODUCT QUALITY Data collected through the system provides valuable insight into installation issues, enabling continuous improvements in product design and performance.

SUSTAINABILITY By minimizing the need to ship parts back and forth, the system reduces the carbon footprint associated with warranty claims, as each returned part previously traveled an average of more than one hundred kilometers on average.

EFFICIENCY By reducing cycle times, workshops can focus on their core business, improving productivity and customer satisfaction.

A VISION FOR THE FUTURE Schaeffler’s commitment to innovation doesn’t stop here. As the company refines and expands the its AI-assisted warranty claims solution, it remains focused on supporting empowering workshops with advanced tools and technologies that simplify operations while promoting sustainability. By transforming a traditionally challenging process into a seamless experience, Schaeffler is not only addresses ing the today’s needs of today but also pavesing the way for smarter, more efficient practices in the automotive aftermarket. Explore Schaeffler’s latest innovations at www.schaeffler.com/aftermarket and www.repxpert.com. The future of warranty claims management is faster, smarter, and greener than ever. Contact Schaeffler to find out more.

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THE TECHNOLOGY GOING INTO BEARINGS

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INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

JOHAN GENTE, Global Head of Strategy and Innovation Vehicle Aftermarket SKF

JUST BECAUSE IT LOOKS THE SAME, IT DOESN’T MEAN IT’S THE SAME In the competitive world of vehicle aftermarket parts, it’s easy to assume that all bearings are created equal. However, at SKF, we know that appearances can be deceiving. Our bearings may look the same as those of our competitors, but they are not. Read on to discover what makes SKF different. Scientific approach to material research driven by AI Our commitment to quality is rooted in a scientific approach. We employ sophisticated machine learning interatomic potentials (MLIPs) to simulate the properties and behaviors of steel at the atomic scale, this is the primary material in our bearings. These simulations allow us to understand and optimize the interactions between different elements within the

steel matrix, leading to the development of more robust and sustainable alloys. This rigorous scientific methodology helps enhance the performance of our bearings, ensuring they excel even under the most demanding conditions. Structured test data helps to improve the future If its broken, you need to know why it broke before you can solve the problem.

SIDE SKF’s testing units generate large amounts of daily data. We are monitoring bearing operations and failures to learn how to continuously improve the quality. Data is key for success, but as all data comes from proprietary formats, we standardize it and store it in a cloud-based solution, enhancing data accessibility and efficiency. Our ‘Data Pipeline for Test Rigs’ enables real-time data processing and analysis, facilitating better decision-making and innovation. When we find a problem, we learn to understand it and then develop solutions to fix it. The use of our digital tools also enhances productivity, scalability, and sustainability, driving SKF towards our aspirations of a highly digitized and efficient future .

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Why do our bearings have a premium value? The value that SKF bearings brings you is unparalleled. Our bearings are designed to last longer, reduce maintenance costs, and minimize downtime, ultimately saving you money in the long run. Additionally, our commitment to sustainability means that our bearings are not only better for your vehicle but also better for the environment. SKF bearings stand out in the market for their premium quality. So, the next time you’re in the market for bearings, remember that just because it looks the same, it doesn’t mean it’s the same. Choose SKF for quality and reliability. 

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

SKF Gearbox bearing kit

Precision inside, performance ahead

For technical support and insights, visit: vehicleaftermarket.skf.com or scan the QR code to know more about the SKF products.

® SKF is a registered trademark of the SKF Group. © SKF Group 2024

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LOYALTY PAYS OFF

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INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

VALEO SPECIALIST CLUB: WORK HARD, WIN HARD! Valeo’s Specialist Club is an innovative digital loyalty program crafted to offer exceptional rewards to automotive repairers and technicians who use Valeo products. In 2025, Valeo is giving out extra goodies, bonuses, and gifts to Specialist Club loyalty members. Earn Points, and Get Rewarded By scanning Valeo parts with a smartphone, members win points which they can transform into rewards to win anything from a video projector, to a watch, or valuable gift cards. Chance plays no part here. Loyalty always wins.

Scan, Spin, and Win Another fun game open to Valeo Specialist Club members is the “guaranteed win” wheel of fortune. Members are able to enjoy this benefit by trying out regular challenges, which will appear when a “Spin & Win” button pops up in their Specialist Club app. If they can meet the requirements of the challenge (for example, by scanning 2 products), then the chance to play the game and spin the wheel becomes possible. Prizes come in the form of points,

SIDE special gift cards/vouchers, or gifts from the online catalogue. Specialist Club Benefits Valeo’s Specialist Club digital reward program is free of charge and only takes two minutes to register for.

LOYALTY PAYS OFF

The dedicated app simplifies the user’s experience, eliminating the hassle of cutting paper barcodes and mailing proofs of purchase. Just scan the barcode of any purchased Valeo product with the app and effortlessly watch points accumulate. It’s truly as easy as that! Nearly 70% of members actually rate the Specialist Club user experience 9 or 10 and more than 90% of members say it’s easy to install the app and sign up. Launched in June 2018, the Specialist Club has international reach across 16 countries around the world. With more than 70,000 members, Valeo’s loyalty program has one single aim: to reward an extremely valued and appreciated mechanic base.  Find out more about Specialist Club: https://www.valeoservice.co.uk/ en-uk/specialistclub

I N S I D E E D I T I O N 39 • M A Y 2 0 2 5

Chance plays no part here. Loyalty always wins. Join the Valeo Specialist Club, your workshops reward program.

SCAN! SCAN VALEO PARTS WITH YOUR PHONE

WIN POINTS

DISCOVER OUR PROGRAM Click To Watch

TRANSFORM INTO REWARDS

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CONSOLIDATING AUTOMOTIVE COMPUTERS FOR POWER AND EFFICIENCY

I N S I D E E D I T I O N 39 • M A Y 2 0 2 5

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

ZF PROAI: THE SOURCE OF VEHICLE INTELLIGENCE The intelligence of future vehicles will be controlled by a few extremely powerful central computers like the ZF ProAI. Modern vehicles feature increasingly more software functions. When software combines the intelligence of sensor information with the control of smart actuators, new powerful functions like additional advanced driver assistance systems emerge, which provide more comfort, more safety, or even more range when driving electrically. This is only possible with smart software algorithms. In traditional vehicle architectures, the bits and bytes act mainly in decentralized electronic control units (ECUs). In new and future vehicle platforms, the electric and electronic architecture (E/E architecture) will change dramatically. The computing power and the main software functions will be bundled in a few domain or zone controllers. The ZF ProAI supercomputer perfectly meets the requirements of the manufacturers for the software-defined vehicles and their new E/E-architectures. It can serve as domain, zone or central controller. The high-performance computer is suitable for

any vehicle type and for all levels of automated and autonomous driving: from Level 2 to Level 5. New Multi-Domain Capable Edition of ZF ProAI ZF presented a new multi-domain-capable edition of the high-performance computer. With several individual performance boards that can be connected to a common board, the central computer will also be multi-domain capable in the future. This means the ProAI can combine and process various domain functions - such as ADAS, chassis, infotainment, etc. - in a single control unit. Each of the individual boards can be equipped with microprocessors from different providers as well as different operating systems at the same time - such as QNX for ADAS or Android Auto for infotainment functions. All boards are networked with each other via interfaces from the central board. The respectively used software per board can thus also be converted into a multi-domain structure and, thanks to the

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modular and flexible design, the ZF ProAI can thus be individually tailored to the requirements of each customer. Standardization meets Scalability Customized high-performance solutions for vehicle intelligence, suitable to any vehicle platform, but based on a single product – that’s the ZF ProAI. “When developing the ZF ProAI, we paid particular attention to two things: standardization and scalability. Because this simplifies the choice immensely when selecting ZF ProAI as the central computer for a vehicle: No matter what the application needs are – ZF has the ideal solution,” said Oliver Briemle, Head of AD Components and Connectivity at ZF. I N S I D E E D I T I O N 39 • M A Y 2 0 2 5

Standardization and flexibility are also key for the microprocessors and the connectors: The modular set-up of the supercomputer means it can be equipped with System-on-Chip (SoC) variants from all renowned manufacturers – depending on the planned application and the computing power required. And of course the connectors are compatible with all common plugs on the market. ZF also relies on the highest level of flexibility when it comes to software. In addition to ZF’s own solutions like Middleware or functions, the supercomputer can also be equipped with software from OEMs or thirdparty providers. Depending on the desired performance, three cooling options are

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

available: passive cooling, air cooling and liquid cooling. The installation dimensions remain the same: In its standard version, the ZF ProAI has a compact housing size of only 24 x 14 x 5 centimeters (the size of the multi-domain variant is 30 x 15 x 5 centimeters) and thus requires only little installation space in the vehicle. More Performance, less Power Consumption The ZF ProAI also comes with more performance than ever before. Depending on the desired application from Level 2 to Level 5 and the corresponding computing power required, ZF ProAI can execute between 20 trillion and 1.5 quadrillion computing steps per second, an increase of 50 percent compared to the previous high-end version. And while performance increases, power consumption drops even more: With 1 watt of power, the ProAI achieves a performance of approximately 5 TOPS. And, as an automotive grade product, the high-tech product works reliably even under harsh conditions such as extreme temperatures

or dust. It also offers an ASIL-D computing performance with state-of-the-art protection against cyber threats. Enabling new vehicle functions and tapping their full potential: The AI-capabilities of ZF ProAI are optimized for deep learning processes, further enhancing its ability to deliver advanced safety features. The board offers a 360° GPU-driven fusion of all available sensor data, including environmental measurement data from radars, LiDARs, cameras and audio patterns. In addition, ZF also provides a measurement data interface (MDI) for ProAI in order to forward the collected sensor data unaltered to a central storage system for development and testing purposes. This makes it much easier for developers to train artificial intelligence for autonomous driving. The ZF ProAI portfolio of high-performance computers is fully industrialized and ready for the market. 

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INSIGHTS FROM SUPPLIERS

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TRANSFORMING SUSPENSION Innovative Engineering

Exceptional Quality

Global Leader

Evolving into a one-stop shop for replacement suspension products, Arnott has been the world-wide, industry leader for over thirty-five years.

Air Springs

Struts

Shocks

Compressors

Dryers

Coil Spring Conversion Kits

Valve Blocks

Ride Height Sensors

arnotteurope.com +44 203 3186124 AIR SPRINGS | STRUTS | SHOCKS | COMPRESSORS | COIL CONVERSION KITS

The absolute number 1 in quality Bosal AM provides innovative product solutions within the automotive emission control and chassis markets.

Silencers & Pipes By using E-glass absorption for maximum acoustic attenuation, Bosal silencer reduces engine noise through expansion and reducing of the exhaust gas pulsation.

Catalytic Converters BOSAL catalytic converters are all homologated to European standards and legislation, resulting the optimal mix of precious metals to reduce the harmful gases. We offer 2 specification levels catalytic converter: Bosal quality (ECE homologated) & Blue Angel (more PGM loading)

Diesel Particulate Filter Diesel Particulate Filter (DPF), collects and converts the soot particles into harmless gases. It works through 2 substrate material types: cordierite and silicon carbide. Bosal AM offers DPF as per OE definition: DPF only & DPF with integrated Catalytic Converter.

DPF Additive - Bosal GEN A new product for regeneration of the DPF with OE quality, Bosal Gen based on organometallic components (liquid cerium and/or iron) will enable the DPF with PSA technology to burn soot at a low combustion temperature.

Kits & Parts To complement our range of products, Bosal also offers mounting kits as rubbers, clamps, pipe hangers, gaskets, springs, washers, etc. for leak tight and long-life fitment.

Repair Parts

New

Next to our mounting materials, Bosal offers a specialized range of Repair Parts. These innovative solutions are designed to bring sustainability and quality budget solution to the automotive market. Instead of replacing an entire component when only a part of it is broken, you can now fix or replace just the necessary parts.

Connect with us LINKEDIN

BOSAL AFTERMARKET CATALOGUE WEBSITE

Smooth Workflow in Everyday Life How Bosch Connected Repair makes everyday work easier in just a few steps, for example when calibrating Driver Assistance Systems.

Starting the diagnostics routine Quick vehicle identification with system overviews and fault codes with the ESI[tronic]. Open work tasks are created and assigned in Bosch Connected Repair. The user is guided through the tasks step by step.

Guided instructions for the calibration panel set-up Carrying out the work steps created and specified in Bosch Connected Repair, e.g. setting up the calibration panel (position, height, reference for distance measurement)

Starting the sensor recalibration Diagnostic process executes the calibration routine and shows the status of the calibration based on pre-set tolerances.

Result protocol Complete documentation secured in the cloud or file repositories ◾ ∎ Pre-/post-scan ◾ ∎ Status of the sensor calibration ◾ ∎ Documentation of the alignment of the calibration device and panels

The Solution for a Connected Workshop: Bosch Connected Repair Within the workshop there are devices and services that need information: Data about the vehicle, about the fault or required service. All of these systems communicate with the user – but not with each other. Bosch Connected Repair is the perfect solution: software that connects the workshop equipment, vehicle data and repair data. Whether

Bosch Connected Repair, Bosch Connected Repair Cloud and Bosch Connected Repair Online are included in the ESI[tronic] Advanced and Master packages.

Bosch Connected Repair

saving test results, fault data, or images according to data protection basic regulation – Bosch Connected Repair has been adapted to meet our customers’ every requirement. So that you will remain competitive into the future. Visit us online boschaftermarket.com

BREMBO SOLUTIONS, EMPOWERING GLOBAL BUSINESSES TO UNLOCK THE POTENTIAL OF ARTIFICIAL INTELLIGENCE

For more information on Brembo Solutions www.brembosolutions.com www.linkedin.com/company/brembo-solutions

Brembo Solutions designs and delivers tailor-made solutions to improve business operations. Its unconventional offer is based on AI•Doing, which combines Brembo’s experience in Artificial Intelligence and its application within industry Brembo Solutions is a business unit of Brembo, the global leader in braking solutions, empowering global enterprises to harness the potential of Artificial Intelligence and providing cutting-edge solutions that improve efficiency and transform customer experiences. Its unconventional offer is based on the AI•Doing approach, which combines Brembo’s extensive industry expertise with the Group’s experience in AI application. Brembo Solutions designs and delivers tailor-made solutions to improve business operations of various industries, from fashion to lifestyle and from wellness to healthcare, demonstrating the versatile power of Artificial Intelligence. Its portfolio includes algorithms applicable to machine vision systems or sound recognition models; tools to generate new formulas for R&D applications or reveal unexpected insights from the data analysis; predictive maintenance tools; energy management applications and AI simulations. Brembo Solutions’ distinctive ecosystem is enriched by the Brembo Inspiration Lab in California, where a pioneering team continuously innovates the company’s AI models and fosters unique partnerships with big tech companies.

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New product groups including ADAS components

Major portfolio expansion initiative by Continental for the Automotive Aftermarket Completely new product groups include sensors for automotive driver assistance systems (ADAS), as well as high-pressure fuel pumps. Furthermore, the “ATE New Original” line will increase workshops’ braking expertise for electric vehicles and future Euro 7 requirements. The vehicle fleet on our roads is changing rapidly. More and more vehicles with more complex driver assistance systems as well as e- and hybrid vehicles are reaching independent workshops, where customers rightly expect high-quality repairs. In the future, only those who are prepared and have the right spare parts and qualifications will be able to earn good money. Continental is responding to the increasing technical demands by expanding its portfolio in original equipment quality and service offers for workshops. The technology company is adding new product groups, as well as camera and radar sensors and high-pressure fuel pumps.

Product range expands significantly in breadth and depth In order to analyze market demands, Continental experts asked workshops in a broad-based survey which spare parts they would like to purchase from Continental in the future. One result is a significant expansion of ADAS parts and components. The new product groups include cameras and radar sensors for driver assistance systems, which are increasingly being installed in smaller and mid-range vehicles. In this way, Continental is readying its resources for the growing market and will gradually add new components to its spare parts program, starting in the second half of 2025. Among the first products to be introduced are multifunctional camera modules, Long-Range, Adaptive Cruise Control (ACC) and Blind Spot Radars for large-volume production models from Mercedes, BMW, Nissan, Volkswagen and Audi. Backed by more than 20 years of experience, Continental is one of the leading companies in the field of original equipment, having supplied over 200 million sensors and control units. ATE New Original – for the brakes of the next generation At the same time, Continental is increasing its market coverage in the existing product groups. The company is breaking new ground with the new product line ATE New Original that

will include products such as braking discs and pads. They fully meet the higher requirements and standards that the transition towards electromobility and stricter environmental regulations entail. This will provide dealers and workshops with a product range perfectly tailored to the growing number of electric vehicles. The novel coating concepts for brake discs and innovative friction mixtures are at the center of developments to comply with the particulate matter limits according to the Euro 7 standard. Among other things, this regulation provides for the limitation of particulate emissions from braking systems. ATE will launch friction brake pairings consisting of braking discs and pads for VW’s ID.3 and ID.4 models, the TESLA Model S, the Cupra Born, and the Polestar 2 in the second half of 2025. ATE New Original complements the ATE Original line in which Continental so far has offered its entire European portfolio of brake components. Up to 700 new part numbers in engine management Furthermore, Continental is significantly expanding its portfolio in engine management and fuel supply, particularly with fuel pump units as well as exhaust control valves, mass air flow sensors, and sensors for engine management. The expansion will include up to 700 part numbers by 2025,

increasing coverage by an average of 50 percent. Highpressure fuel pumps were introduced to the market at the end of 2024, and the coverage will be expanded accordingly.

ATE New Original friction brake pairings are at the center of developments to comply with the particulate matter limits according to the Euro 7 standard.

Trusted services for your truck TotalEnergies works with a network of independent garages and retail fuel stations that provide high-quality truck care. Those partners of TotalEnergies, who are specialized in oil change and truck maintenance servicing at large, are recognized by TotalEnergies for their high level of professionalism, as well as their ability to comply with demanding quality and safety standards.

O E E

XPERTIS

23 million vehicles are fitted wit h SX tech nology from GKN Automoti ve

SX-Countertrack® technology

Safety, comfort and longevity just like with the original part! Especially when it comes to repairing driveline components such as joints and shafts, it is important to use technologies identical to those used in series production at the factory. This is why you should rely exclusively on expertise from one of the leading OE suppliers. GKN Automotive is the only supplier offering the latest Countertrack® technology on the independent spare parts market, ensuring that your customers can enjoy safety, comfort and longevity just like with the original part. Unchanged handling guaranteed with SX-Countertrack® technology from GKN Automotive:

GKN Automotive: the same maximum steering angle!

Competitors’ joint: much smaller steering angle!

52°

47°

Our sales brands

GKN Driveline Service GmbH Junkersring 63, 53844 Troisdorf, Germany www.gknautomotive.com

Identical articulation angle to that of the OE joint Identical steering geometry and design The same maximum steering angle Uniform torque transfer at any steering angle Best possible vibration characteristics under load

Sell and bye bye? But not with us. We support workshops with our expertise, the right battery solution, service, and tools.

Selecting Battery Finder Workshops are evolving to meet changing vehicle needs, including fitments, replacements, and advanced diagnostics. Exide Technologies is already setting standards today in providing customers with future-proof solutions and the program that make them fit for the future.

The Exide Battery Finder guides to easily find the right battery.

Scan the code to open the Battery Finder.

Charging

Testing

Replacing

Battery Charger

Battery Tester EBT965P & Battery Tester app

Battery Replacement Tool BRT-12

+ exidegroup.com

PSA 1.5 Blue HDi and Ford 1.5 Ecoblue 2.5M+ vehicles in Europe

Dolz Chain Kits Solution

DOLZ CHAIN KIT SKCC191L

SKCC190/SKCC191/SKCC191L Engine Code: DV5RCF, ZTGA, F15DTH With a wide range of products designed to meet the highest demands, Dolz has earned the trust of customers around the world. And that is why, aware of the complexity of the 1.5 Blue HDi and Ecoblue engines, we have developed three different versions of chain kits for these applications.

THE DELPHI COMMITMENT TO AI-DRIVEN Artificial intelligence (AI) is everywhere, but the real difference lies in how it’s applied. At Delphi, we believe it’s not just about adopting new technology but leveraging it to deliver real value. By embedding AI into our offerings, we’re improving user experiences, empowering audiences, and driving the future of the automotive aftermarket industry. Discover how Delphi is using AI to overcome challenges and create opportunities for customers and technicians worldwide.

AI IN EDUCATION: TRUE LANGUAGE ADAPTATION The effectiveness of any training program depends on clear and accessible communication. As vehicle complexity grows, our educational content has become increasingly detailed and technical, making it essential to ensure global understanding. At Delphi, we utilise AI-powered tools not just to translate but to truly adapt our educational content. This approach preserves the essence of languages and gestures, ensuring cultural nuances are respected and the meaning remains intact. Our Masters of Motion series demonstrates this commitment, featuring AI-generated voice-overs in languages such as French, Spanish, Italian, Polish, Turkish, and German. These adaptations aren’t robotic; they are warm, relatable, and professional, ensuring a natural connection with our audience. By localising our content, we reach over 800 million native speakers, empowering technicians with the knowledge they need to thrive in a rapidly evolving industry.

AI IN DIAGNOSTICS: TRANSFORMING PROBLEM-SOLVING AND EFFICIENCY Data is the foundation of effective AI. By collecting quality data, we aim to build our diagnostic solutions (DS) around two guiding principles: User-Friendly Design: Our goal is to create a diagnostic system that’s not only intelligent but also easy to use. By leveraging AI, we’re developing an interface that provides technicians with step-by-step guidance and actionable insights. Whether they’re dealing with a complex fault or a routine issue, our DS will streamline the process, saving time and reducing stress

Performance Optimisation: AI thrives on high-quality data, and our diagnostic tools are no exception. By continuously refining our algorithms with real-world feedback, we’re improving the system’s accuracy and effectiveness. This ensures technicians receive reliable solutions, every time.

INNOVATION ENHANCING USER EXPERIENCE Our AI-powered DS will support users throughout their diagnostics journey by: Problem-Solving with Precision: Users will input their problems. The DS will analyse the input and suggest potential solutions based on data and probabilities. This results in faster and more accurate diagnostics.

Access to Tailored Resources: Users will be directed to relevant training videos, articles, and technical bulletins. They can access this content in the moment or later to deepen their understanding.

Operational Insights: Users get estimated lead times backed by data. The technician can then forecast its needs and keep customers informed. This can win trust and improve operational efficiency.

DRIVING INNOVATION AND CONNECTION Every Delphi innovation aims to enhance user experiences. AI allows us to provide educational content in preferred languages while equipping technicians with the solutions and tools to excel. Looking forward, we’re exploring AI applications to optimise processes, predict trends, and continue enhancing our customer experience. Delphi actively embraces AI-driven innovation to meet the automotive industry’s evolving needs. Whether through accessible training resources or smarter diagnostic tools, we’re committed to supporting technicians and distributors globally. The future of diagnostics and training is here, and we invite you to be part of it. Together, let’s push boundaries, embrace innovation, and drive the automotive industry forward. Discover more about our AI initiatives and explore the Masters of Motion series today. Stay ahead. Stay connected. Stay Delphi.

delphiaftermarket.com

DENSO’s artificial intelligence based robotics With the increasingly difficult circumstances surrounding agricultural production, many are looking to robots to provide some of the solutions. DENSO is among them as it is working with Asai Nursery to develop a robot that can pick tomatoes Establishing a development laboratory in an underused area in one of its facilities, DENSO brought together a small team, some of whom were previously designing CPU boards for car navigation systems, to pursue joint research with a university and develop a tomato harvesting robot. After speaking with farmers from all around Japan and even trying some agricultural work itself, the team was able to better understand which parts of harvesting were the hardest. This led the team to hand make simulated tomatoes, which they hung up, to be able to conduct tests to see if the robots were able to pick them, a process that was repeated and the software refined each time. The project laboratory in an underused space inside a DENSO facility

Once the team had a clearer picture of how things should work, further tests were carried out onsite at the Asai Nursery agricultural facility, which had staff with the techniques and skills required to keep tomato plants at specified heights and orientations to arrange the growing environment to help the robot operate effectively. This led to the formation of the joint venture AgriD Inc. and to test the robot using four hectares of greenhouse space. Much was learned during these tests, for example, harvesting cherry tomatoes, required a “high wire” approach, which involved installing wires along the top of the greenhouse and attaching guide strings connecting these and the plants below, to make sure the main stems stand up straight. Clips were also used to adjust the orientation of each stem and these were new technologies introduced for this project. The robot uses a DENSO WAVE robot arm (VS-060) and an industrial use computer (IoT Data Server), but naturally, software and artificial intelligence (AI), were central to the process.

The robot is designed to detect obstacles, as well as the bunches of cherry tomatoes, but also to determine ripeness and find peduncles (the narrow stalks to which the fruit is attached). These functions utilise image recognition based on numerous unique AI models. To detect obstacles and assess crop ripeness, convolutional neural networks (CNNs) served as the foundation for image recognition AI models. Meanwhile, object detection AI models were employed to identify bunches and pinpoint individual fruit positions. Applying AI models alone did not achieve the desired precision at the nursery. Hyperparameters, critical to deep learning model performance, required iterative tuning. Key achievements include boosting obstacle detection precision from 65% to 98%, reducing tomato bunch detection time from three seconds to one, cutting ripeness error margins from class 2 to class 1, and raising peduncle detection accuracy from 50% to 92%. Consequently, successful harvest rates surpassed 90%, with the robot harvesting one bunch in about 20 seconds under ideal conditions. AI-driven tomato positioning guides the robot arm, which avoids obstacles like stems during harvesting. Though designed for cherry tomatoes, the demand for robots that handle medium, large tomatoes, and other crops is growing. AgriD Inc is collaborating with the Certhon Group to enhance the system for more complex tasks. Promising results in cabbage image recognition suggest scalable potential for broader agricultural use. ENDS

TECHNICAL DRAWINGS AND FITTING INSTRUCTIONS, OTHER FREE RESOURCES NOW AVAILABLE VIA QR CODES ON MONROE, FERODO, JURID AND MOOG PACKAGING Users Can Scan Codes to Access Expanded Digital Library: Technical drawings and fitting instructions. Brussels, Belgium – DRiV Incorporated is proud to announce the expansion of its free, on-demand digital resources available through the QR code feature on its packaging. Now, automotive professionals can access detailed, vehicle-specific product technical drawings and fitting instructions, designed to ensure faster, easier repairs. Fitting instructions for Ferodo® and Jurid® Light Vehicle brake pads are now available online, translated into over 25 languages. Previously included as printed materials within the product packaging, these instructions are now conveniently accessible via the QR code by selecting “fitting instructions” and scanning the EAN code. This shift not only reflects DRiV’s commitment to environmental sustainability but also centralizes all technical resources in one digital platform.

In addition to these enhanced resources, the QR code functionality offers immediate access to vital information, including part reference numbers, technical videos, warranty terms, brand information, current promotions, and free technical webinars. This feature also enables customers to verify the authenticity of Monroe®, Ferodo®, Jurid®, MOOG®, Engine Expertise and Walker® product products with ease, ensuring confidence in every purchase. “Our packaging QR codes unlock a wealth of important information that can help users quickly find the right parts; perform complete, high-quality repairs; and protect themselves and their customers from the risks of counterfeit products – all without needing to download an app to their phones”, said Marijn Staal, Senior Manager Training and Technical Services for Garage Guru, DRiV EMEA.

On the other hand, the introduction of technical drawings on Monroe®, Ferodo®, Jurid® and MOOG® products is another key feature recently added. By scanning the QR code on the packaging, users can instantly access the necessary technical drawing for a specific installation or repair. “The addition of product-specific technical drawings and fitting instructions to our digital library puts critical, timesaving repair intelligence directly into users’ hands when and where they need it most”. Click here and/or contact your DRiV Incorporated supplier to learn more about the QR code available with Monroe, Ferodo, Jurid, MOOG, Engine Expertise and Walker products.

This feature is made possible through a partnership between DRiV’s Garage Gurus technical specialists and HaynesPro® solution from Infopro Digital Automotive, a comprehensive automotive database. Once the QR code is scanned, users can select “technical drawing”, enter the relevant vehicle details (vehicle maker, model, year, and engine), and the digital interface will guide them through the process step by step.

© DRiV and all trademarks shown directly above are owned by Tenneco Inc., or one or more of its subsidiaries in one or more countries. All other trademarks are the property of their respective owners. All rights reserved.

Drive your business. Get efficient on the motorway. The new Conti EfficientPro HS 5 / HD 5. The German-engineered truck tyre for better fuel and CO2 savings. ›

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Innovation from experience

Elring: Quality leader for passenger cars and commercial vehicles. Innovative strength and expertise in original equipment are the driving force for the global success of the Elring spare parts brand. It has stood for maximum safety, service and reliability since 1879. By pooling innovative strength, we ensure individual mobility: economical, efficient and environmentally friendly.

1879

More know-how.

Only completely reliable sealing technology ensures optimum function and performance of engines and units. Our cylinder-head gaskets are based on over a century of experience and innovation.

More service.

Elring stands for fast availability and a high-performance service concept. We support our partners comprehensively, for example through our technical training courses, the online training tool Elring Academy, practical assembly videos, needs-based additional information in the online catalogue, on TecDoc and ACES & PIES, monthly newsletters with topics relating to engine sealing, sealant advisers, service hotlines, exploded drawings and much more.

Gasket sets - everything complete and ready to hand.

For professional repair work, everything has to be perfectly matched, precisely coordinated and available quickly. Elring gasket sets cover a comprehensive range for full and partial inspection of both passenger car and commercial vehicle engines, transmissions and units: in line with requirements and tailored to the relevant repair. These include full sets (S), cylinder-head sets (ES), conversion sets for crankcases (CS), water pump sets (WPS) and transmission sets (GSM). Saves time in ordering, storage and installation.

Cylinder-head gaskets - solutions in any position.

As key components, cylinder-head gaskets contribute to efficient, safe and economical engine operation. Whether it‘s Metaloflex™ metal layer, metalelastomer or metal/soft material cylinder-head gaskets - the Elring range includes all types tailored to the relevant requirements: for individually powerful, economical and environmentally-friendly engines.

Secondary gaskets flexible sealing systems for all situations.

Elring offers the right special gaskets for a wide range of sealing tasks in the engine, transmission, exhaust system and auxiliary units: Gaskets for oil sumps, intake and exhaust manifolds, water pumps, compressors, turbochargers, transmissions and axles. The materials and design are optimally tailored to the relevant application and the specific requirements.

Radial shaft seals and valve shaft seals.

Dynamic seals round off the product range. Elring offers radial shaft and valve shaft sealing rings, some with a sensor, in a wide range of designs, materials and dimensions. For engines, transmissions and axles - in tested quality, of course.

Sealants - Quality impresses at first glance.

Wherever components need to be reliably sealed, Elring offers a comprehensive range of high-performance sealants for the professional and do-it-yourself sector that has proven itself in practise.

Plastic parts - heat-resistant lightweights.

Thanks to the tried-and-tested ElringKlinger OE expertise, the plastic parts from Elring – Das Original provide a tailored and reliable repair solution - despite their low weight, they have sufficient rigidity to distribute the sealing load evenly. The valve covers and oil sumps are supplied ready to install and therefore ensure a time-saving, repair-orientated installation.

febi Air Suspension Return to Original Comfort

Air suspension systems provide a smoother, more customisable ride than traditional steel springs, able to adapt seamlessly to varying loads and road conditions. Whether you desire refined luxury or simply a rare moment of quiet, febi restores a safe, serene driving experience. Simply feels like original comfort!

For those seeking the best in air suspension performance and reliability, febi is your No. 1 choice for OE-matching replacement parts, ensuring your vehicle maintains its premium ride quality for years to come.

NEW

SOLUTIONS DRIVEN BY YOU

www.febi.com

Your Benefits New Range - febi is offering a new range of air springs struts, air bellows and compressors with more than 100 articles for popular vehicles. These articles cover over 4,000 applications and a large number of vehicles on the road today. Range Extension - based on customer and market demands, this range will be extended with hundreds of interesting new articles in the near future to ensure we provide the Right Parts, in the Right Place, at the Right Time. High Quality - all febi Air Suspension articles are designed, specified and manufactured to ensure that they meet the high-quality standards of the bilstein group and OEMatching quality and functionality. Fit & Forget - all Air Suspension articles are manufactured to offer the highest degree of installation safety and durability, safeguarded by our 3-Year Manufacturer Guarantee. Your No. 1 for Air Suspension

Easy Part Search Made

group.com

partsfinder.bilstein

Click or Scan to Discover febi’s Air Suspension Animation

Transmission Oil

Smooth shifting in all driving conditions

febi 194700

NEW febi is so far ahead of the competition with the new DCTF-P for the Punch Powertrain DT2 transmission it is FIRST to market! Specially formulated for the cutting-edge DT2 dual-clutch transmission soon to be utilised across the Stellantis range, febi is perfectly positioned to meet the demand for this oil in the Aftermarket straight away. A premium hybrid transmission oil with excellent friction properties for smooth, precise and quick gear shifting, 194700 is a perfect example of both febi’s expertise and experience in the fluids sector and its famous ‘Fast to Market’ approach in action!

SOLUTIONS DRIVEN BY YOU

www.febi.com

Click or scan QR Code to discover the product on partsfinder.bilsteingroup.com

Child Presence Detection for heatstroke prevention FORVIA HELLA introduces Child Presence Detection, a groundbreaking NCAP-relevant safety feature designed to prevent tragic incidents of children succumbing to heatstroke in parked vehicles. Leveraging the ultra-wideband (UWB) capabilities of its smart car access system developed for the OE sector, this technology is set to redefine child safety standards in the automotive industry.

How does Child Presence Detection work? Modern vehicles, built with heat-retaining materials like metal and synthetic components, can turn into hazardous environments within minutes during warm weather. The Child Presence Detection system identifies unattended children in vehicles using UWB anchors already integrated into the cabin as part of the smart car access system. By analysing vital signs such as breathing rates and movement patterns, the system reliably detects minors and promptly alerts parents or guardians via their mobile devices.This innovative solution requires no additional hardware, as it can be activated through a simple software update. This not only minimizes costs but also supports sustainability by reducing material, logistics, and integration efforts, ultimately cutting CO2 emissions.

With the Child Presence Detection function, the system recognises whether children or infants have been left alone in the vehicle and issues an alarm after a few seconds if this is the case.

Boosting NCAP ratings with advanced child safety The European New Car Assessment Program (Euro NCAP) evaluates the safety of passenger cars across key categories, including child safety. Starting in 2025, a child protection system will be mandatory for all new vehicles in Europe and the United States to achieve the highest NCAP ratings.

Beyond safety: the versatility of the smart car access system The smart car access system is more than a child safety feature; it offers a seamless user experience. UWB technology enables hands-free vehicle access and ignition start without the need to interact with a smartphone, delivering unmatched convenience.

FORVIA HELLA’s Child Presence Detection, the world’s first UWB-based solution, positions manufacturers ahead of this regulatory curve. By integrating this feature, OEMs can enhance both safety credentials and consumer appeal, solidifying their commitment to occupant protection.

Security is equally paramount. UWB’s high-precision time-of-flight measurements provide robust protection against relay attacks, where vehicles are unlocked through signal extension. The innovative Child Presence Detection solution is an example of how cutting-edge technology can protect the most vulnerable passengers and contribute to a safer, smarter and more sustainable automotive future.

Artificial Intelligence and Filtration: Working Together for a Sustainable Future Artificial Intelligence (AI) is revolutionizing the world – but its applications require enormous amounts of energy. Data centers, the backbone of AI, are already among the world‘s biggest energy consumers. How can we make this energy-intensive infrastructure more sustainable? The answer lies in innovative technologies like fuel cells and filtration.

Clean energy for AI data centers

Energy-efficient ventilation through filtration

Fuel cells provide a low-emission, reliable

Data center air conditioning is another area for

source of power. They generate electricity from

energy savings. With optimized air filters, we

hydrogen, emitting only water vapor-ideal for

reduce the energy consumption of ventilation sys-

minimizing the environmental footprint of data

tems and lower CO2 emissions. This makes data

centers. Our custom filtration solutions protect

center operation not only more environmentally

fuel cells from contamination, extend their life,

friendly, but also more cost-effective.

and ensure their efficiency.

Filtration: The link between AI and sustainability Our technologies help ensure that AI and environmental stewardship go hand in hand. Discover how we use filtration to create a sustainable AI infrastructure for a clean, high-performance future.

purifying our planet

hengst.com/ai-and-filtration

JA K O PA R T S HERTHUNDBUSS.COM/EN

ELECTRICS ALTERNATORS+STARTERS I IGNITION SYSTEM I GLOW PLUG SYSTEM SWITCHES I ACTUATORS+STARTERS

GLOW PLUG – FOR RELIABLE STARTING OF DIESEL ENGINES High coverage wide coverage of glow plugs for various vehicle models Remarkable Quality High-quality materials ensure resistance to chemical, mechanical and thermal loads Block Exemption Certified Fit Herth+Buss parts without invalidating your vehicle manufacturer’s warranty Mapped to OE Herth+Buss is equivalent to OE and is mapped directly to original equipment parts 2 Year Warranty All Herth+Buss parts include a 2-year manufacturer’s warranty

herthundbuss.com

Hitachi Astemo: Advancing Mobility Since its establishment in 2021 through the merger of Hitachi Automotive Systems, Keihin, Showa, and Nissin Kogyo, Hitachi Astemo has been shaping the future of mobility. With a global workforce of 80,000 employees, we are committed to a sustainable society and an improved quality of life by delivering world-leading advanced mobility solutions. The name Astemo—derived from Advanced Sustainable Technologies for Mobility—reflects our mission to drive innovation in mobility.

With 139 manufacturing plants and R&D centers across Japan, China, Asia, Europe, and the Americas, we develop cutting-edge technologies for both automobile and motorcycle products with ICE engines and new energy vehicles. Astemo is a leader in e-mobility solutions, offering inverters, AD/ADAS systems, software solutions, and more.

Stereo Camera

Smart Brake

Thin-Type Inverter

Motor

*This is a selection of Astemo’s portfolio and does not represent our Aftermarket product range.

Astemo Aftermarket: Quality You Can Trust In the EMEA region, Astemo’s Aftermarket business is managed by Hitachi Astemo Aftermarket Germany GmbH, offering over 5,000 Stock keeping units (SKUs). Our product range—including glow plug controllers, ignition coils, and fuel supply parts—ensures market-leading coverage, distributed directly from Germany. All products are listed on TecDoc under Hitachi Astemo as a Premier Data Supplier. With a strong portfolio of trusted brands, we deliver technical expertise and innovation, forming the foundation of our advanced mobility solutions.

Discover more at: https://aftermarket.hitachiastemo.com /emea

DEAR DISTRIBUTORS

THANK YOU for putting your trust in disc brakes from the global market leader in original equipment* – more than 50 million times. Knorr-Bremse’s long-lasting, high-quality OE brake pads are designed to precisely match the overall braking system, and have proven themselves in rigorous testing and millions of installations. Our engineers and developers do everything they can to support your customers’ vehicles, optimising disc-and-pad friction pairings and fitting our innovative ProTecS® pad holder spring system, which together keep residual brake drag torque to a minimum. This ensures optimum performance, long service life and lower overall costs. Which is how we help you to KEEP IT RUNNING. * Based on global market share in air disc brakes for commercial vehicles

Now on sale: the new OSRAM NIGHT BREAKERTM LED SPEED H7 – ams OSRAM has launched another exciting product – the OSRAM NIGHT BREAKERTM LED SPEED H7. – This new LED retrofit solution is particularly quick and easy to install, with no need for caps, adapters or error cancelers. – LED replacement lamps have very low energy consumption and deliver outstanding light output throughout their long life. After expressing so much interest at last year’s Automechanika, end users and workshops can now look forward to installing the new LED retrofit lamps from ams OSRAM. The OSRAM NIGHT BREAKERTM LED SPEED H7 is impressive for its extremely simple installation, its bright white light, excellent durability and 60 percent lower energy consumption . The OSRAM NIGHT BREAKERTM LED SPEED H7 was unveiled for the first time at last year’s Automechanika, the leading international automotive trade fair in Frankfurt, and was an instant success. This new LED retrofit solution from ams OSRAM is now available in stores, adding more models to the long list of compatible vehicles. The lamps are suitable as replacements for traditional H7 lamps and bases and can be installed quickly and easily thanks to their special geometry. Their design is virtually identical to that of conventional halogen lamps, so there is no need for adapters or caps – a truly practical plug-andplay solution for the end user. This is made possible by the innovative electronics and the very small fan, which is part of the lamp’s innovative thermal management system, delivering stable luminous flux and uniform light distribution. The bright white light of up to 6000 Kelvin ensures ideal visibility for drivers and other road users – not least thanks to the 50 percent reduction in glare². Its long service life and 60 percent lower energy consumption¹ make the new LED retrofit solution not only costeffective but also environmentally friendly.

Lamp replacement: simple, inexpensive, quick Upgrading from halogen to OSRAM NIGHT BREAKERTM LED SPEED is straightforward so anyone with a reasonable level of competence can do it, or it can be done the next time the car is being serviced. ams OSRAM is constantly working on wider approval of all the OSRAM NIGHT BREAKERTM LED series – the full list of compatible vehicle models is available here. ams OSRAM now offers ten approved LED lamp types for over one thousand vehicle models.

1:1

1 Compared to traditional halogen lamps. 2 Compared to the minimum requirements of ECE R112, while glare is up to 50% below the maximum permissible values.

DRIVING INNOVATION: INSIDE KYB’S GLOBAL RESEARCH, DEVELOPMENT AND MANUFACTURING PROCESSES KYB is committed to the ongoing investment and enhancement of its research, testing, and development processes, ensuring the highest standards of quality and performance for customers. Here, we take a closer look at what it takes to maintain this standard of excellence. Research and Development The development of new shock absorbers involves a collaborative effort from Product Management teams across the globe, working together seamlessly. Product design is led by engineering teams, primarily based in Japan and Spain, before being sent for rigorous testing at KYB’s state-of-the-art test facility in Kashio, Japan. Opened in 2011, this $35 million facility spans over 580,000 square meters – to put it into context, that’s the equivalent of around 64 football fields and is equipped with several specialised test tracks tailored for suspension and steering component testing. Notable features include a massive circular test track with a 345-foot radius and a 0.5% camber, a 550-meter straight track with 15 lanes and 22 different road surfaces, and a handling and comfort course that stretches over 1 kilometre through a Japanese forest. The facility also houses a research and development building where additional indoor testing is conducted, and results are thoroughly

analysed. Having a purpose-built facility significantly reduces lead time for both OE and aftermarket product development.

Manufacturing Once a product has been tested and approved, it will then be manufactured in one of KYB’s many factories across the globe. Of these, Gifu North – also located in Japan – is the largest shock absorber factory in the world, producing over 12,000 different part numbers for both OE and the aftermarket. The fastest production line at Gifu North can manufacture one piece in just 4.2 seconds and the factory itself is capable of manufacturing 2.5 million pieces every single month to be distributed across the globe.

KYB’s Gifu North Factory is the largest shock absorber factory in the world. The site itself covers 156,818m2.

All KYB products sold across the globe go on a strict and thorough journey of development and testing, ensuring that warranty rates remain low, and customers remain happy.

KYB has 36 production bases across the globe. This extensive network allows KYB to efficiently serve a wide range of markets and industries worldwide.

The total number of R&D bases KYB has across the globe.

156,818m

KYB’s Gifu North Plant, based in Japan, covers a land mass of 156,818 metres squared, making it the largest shock absorber factory in the world.

4.2 SECONDS

2.5 MILLION

The fastest production line in KYB’s Gifu North Plant can produce one shock absorber in just 4.2 seconds!

KYB’s Gifu North Plant is capable of producing 2.5 million shock absorbers every single month - that amounts to around 30 million a year.

12,000 The number of different items produced - whether for OE or Aftermarket - at Gifu North.

Globally, KYB factories produce over 1,000,000 shock absorbers every single week for both OE and Aftermarket.

Scan here to take a look inside KYB’s Gifu North Plant and R&D centre

Sparkling finish LIQUI MOLY’s revised product line for car care focuses on the benefits for end consumers and is now also available globally.

www.liqui-moly.com

If the car is not only clean, but shiny too, a care product from LIQUI MOLY was almost certainly used. The German specialist for automotive chemicals has undergone a complete overhaul of its car care series, benefiting customers all over the world. The new products are now available worldwide, apart from just a few countries. With the relaunch, LIQUI MOLY is demonstrating its expertise and innovative strength in the field of car care. Managing Director Günter Hiermaier emphasizes: “With our newly launched car care series, we are targeting the DIY sector in particular. For many people, the appearance and condition of their car are very important. They cherish and care for their holy metal and we provide them with the right products to do just that.” The focus of the series, which is divided into the areas of windows, paintwork, tires and interior, is on the benefit for the customer. Around half of the car care products are new to the range or have had their formulas revised. “This ensures that our products are of very high quality and that we offer a suitable item for every application, just as LIQUI MOLY customers expect,” explains Günter Hiermaier. The polishes, for example, have been further developed, particularly with regard to ease of use. The new formulations are easier to apply and buff up. New polishing sponges and cloths complement the range to suit this area of application. The look is striking: The products are presented in new packaging, a transparent blue replaces the previous gray. By using one of its corporate colors, LIQUI MOLY is focusing on a high brand recognition value.

The new labels were also about a fresh look, but above all about ease of use. On the front side, the labels show the respective area of application in addition to the large and therefore easy-to-read product designation. There is a white information strip on the side with before and after images, product features and a practical QR code. The QR code leads consumers to the company website, where more information about the product and its benefits can be found – in the respective national language. The website contains application images and videos as well as safety data sheets, for example. On the back of the label there is a detailed application text so that every user can achieve an optimal result with the respective product. All texts have been optimized as part of the new release. “With the relaunch, we have set ourselves the goal of convincing consumers of the merits of our care products. This applies to the application, handling and result as well as the attractive appearance,” says Günter Hiermaier. “We are delighted that we can now also offer our car care series worldwide.” LIQUI MOLY has launched the series in three language lines, covering 19 languages.

OUR PRODUCTS ARE OEM APPROVED AND FULLY GUARANTEED WE OFFER TOOLS AND TR AINING TO HELP WORKSHOPS RUN SMOOTHER

nexus@commaoil.com

Scan the QR code or visit commaoil.com to learn more.

MANN+HUMMEL as a pioneer: filtration meets machine learning MANN+HUMMEL sees the future of the aftermarket shaped by the potential of AI to handle complex data, enabling predictive insights and enhancing operational efficiency. Customer focus is at the core of the global filtration expert‘s transformation. Three main aspects drive this focus: convenience through a broad portfolio and customer-oriented solutions, reliability through strong operational standards, and competitiveness supported by digitalisation and artificial intelligence. With smartFE, MANN+HUMMEL has created an application for the AI-based development of filter elements. It combines the quantity of big data with the quality of smart data. We are convinced that AI will become a key technology for innovative filtration solutions. However, we also know that it is the people who make filter manufacturer MANN+HUMMEL a global leader in innovation – not the machines. Our engineers, sales and marketing experts at 80 locations worldwide are and remain our greatest asset. smartFE is designed to combine the knowledge and experience of our employees and support them. More power for our customers and partners smartFE gives us and our customers another valuable competitive advantage. That’s because with smartFE, we are even better than before. Intelligent algorithms transform numbers into measurable and usable insights, delivering high-quality data within seconds – based on input from our experts, analyzed by our experts. This enables us to continuously optimize our processes and develop pioneering filters with even higher performance and efficiency. Thanks to AI we can support our teams by using big data quickly, concisely and in an understandable way. All relevant information is now collected in

Focus on the future with MANN-FILTER

advance, structured via data pipelines and then processed by smartFE. In this way, test results, field test data and simulation data complement each other to enable optimal machine learning. The result: the machines take over the automation work while our engineers can use the time profitably. With smartFE, we are closer to our customers than ever before. For a new customer, we were asked to develop a completely new filter application: only rough dimensions and performance requirements were known. The development process was highly dynamic and iterative. Close collaboration and regular consultations with the customer were essential. smartFE supports the development engineer in finding a design for the customer order. The engineer enters the dimensions of the design space in smartFE. The AI then provides him with an initial set of thousands of potential filter element designs: generated from the complete MANN+HUMMEL filter media portfolio and perfectly adapted to the available customer specifications. The engineer can now quickly sort through the potential designs,

translate them into solutions based on his expertise, and make an initial design decision. In the background, smartFE automatically prepares all relevant data and visualizes performance indicators such as filtration efficiency and lifetime estimates in a precise and clear manner. Export functions provide curated data for the rest of the value chain, for example for design experts or for communicating with the customer. If design changes are required, smartFE enables the engineer to quickly revise the design area and offer the customer a reliable alternative. This knowledge of pioneering filter quality, efficiency and performance also flows into the aftermarket prod-ucts of the global filtration expert, which offers a comprehensive product range in OE quality under its premium brand MANN-FILTER. The portfolio includes air, oil and fuel filters for combustion engines and industrial applications, as well as filtration solu-

Trailblazer

tions for electric and hydrogen-powered vehicles, and cabin filters to protect vehicle occupants. With smartFE, we will be able to respond more quickly to any challenges in the future and to develop solutions for new requirements. Because we want to continue offering our customers innovative MANN-FILTER prod-ucts in OE quality with a broad performance portfolio in the future. We look back with pride at more than 70 years of very successful development, which for us also means great responsibility for the future. To meet the upcoming challenges, we develop the filters of tomorrow in the vehicles and machines of today. And for the future too we promise our customers: MANN-FILTER – Perfect parts. Perfect service. www.mann-filter.com

Leader

The Future is Now, Join Us.

THERMAL & EFFICIENCY SYSTEMS

NEW ENERGY VEHICLES COMPONENT PROGRAM The newest technology vehicles’ car park grows fast, and we are ready to support you with a competitive offering of replacement parts and technical expertise within thermal management systems. Explore the difference in our constantly expanding component program for Hybrid and Electrical Vehicles.

THE DIFFERENCE ONE-STOP SHOPPING FOR KEY SYSTEM PARTS

GENUINE NISSENS QUALITY

WIDE COVERAGE OF THE MARKET POPULAR APPLICATIONS

CLIMATE COMFORT, ENGINE COOLING, EFFICIENCY & EMISSIONS SYSTEMS

CORROSION PROTECTED AND NITROGEN-FILLED CONDENSERS

CONSTANTLY DEVELOPING PRODUCT RANGE

nissens.com/nev

YOUR NEW ENERGY VEHICLE SPARE PARTS PARTNER

WE ALWAYS HAVE THE PERFECT SUBSTITUTE. Our timing belt kits with water pump are designed for flawless replacement. From the study of the original components, to the manufacturing of the automatic belt tensioners and all the parts, we improve each element by subjecting it to hundreds of bench and road tests. This allows us to provide real champions, becoming the OE Supplier for the water pumps of prestigious car manufacturers. All this with one goal: to make Metelli, Graf and KWP kits the perfect substitute for your engine, with competitive quality combined with a 5-year guarantee. Find out more at www.metelligroup.it

Trust in quality. Trust in the original. Even AI would recommend repairing with SAF-HOLLAND original parts. NEW in our spare parts program Repair kits suitable for the Haldex ModulT air disc brake

03434387500 Repair kit adjustment mechanism

03434387600 Repair kit thrust piece

For better transportation SAF-HOLLAND GmbH Aftermarket Europe Hauptstraße 26 · 63856 Bessenbach, Germany · Tel +49 6095 301-301

safholland.com

One supplier. A total range. Discover all Sensors & Electronics and Air & Emmissions Management parts For almost a century, NRF is the expert in engine cooling and air conditioning. Over the past 10 years, NRF introduced additional products in the “Beyond Cooling” category. Meanwhile, these products have become part of their core business. To provide a clear overview, they are now updating their structure. Therefore, NRF is introducing two new product categories to group existing references: Sensors and Electronics and Air and Emissions Management. SENSORS AND ELECTRONICS The ﬁrst new product category is Sensors and Electronics. In this category, all existing sensor types and electrically driven components are grouped. These products play a critical role in modern vehicle performance, safety, efﬁciency and connectivity. As vehicles become more advanced and software-driven, these parts become more important than ever.

ORIGINAL

NRF

NRF is the first choice for aftermarket sensors for many distributors and workshops. The main reason is the high quality and reliability. The full sensor range includes 8 sensor types and more than 1.400 references for passenger cars, light commercial vehicles, trucks, buses and agricultural applications. The new product category includes: Coolant Level Sensors Coolant Temperature Sensors Exhaust Gas Pressure Sensors Exhaust Gas Temperature Sensors Camshaft Position Sensors Crankshaft Position Sensors Fuel Pressure Sensors A/C Pressure Switches Electric Water Pumps AN IN-HOUSE LABORATORY TO ENSURE HIGH QUALITY STANDARDS NRF is known as an expert in all the product groups they offer. When fitting an NRF part, mechanics always experience that the products fit like the original. The high quality is guaranteed thanks to extensive testing procedures.

Scan the QR code and watch the video - Explaining NRF sensor testing

To become an expert in sensors, NRF needed to go beyond their existing set-up. That’s why they built their own in-house sensor laboratory in Spain. The laboratory includes an ISO-certiﬁed clean room where NRF can validate, test and develop its sensors. In fact, NRF is able to test electrical parameters of all their parts, such as Throttle Bodies, EGR valves, Electric Water Pumps and more. AIR AND EMISSIONS MANAGEMENT The new product category Air and Emissions Management focuses on technologies and components that manage air intake, fuel combustion and exhaust emissions to meet both performance goals and environmental regulations. This entire product category consists of more than 1.000 references. Besides parts for passenger cars, NRF supplies a complete EGR cooling portfolio for trucks. The new product category includes: EGR Cooling Turbo Hoses Throttle Bodies SCR System EXPLORE THE FULL RANGE Browse the complete NRF offer at webshop.nrf.eu or on TecDoc.

Strong and solid packaging of all NRF sensors

A LOT OF ORANGE AT THE NEXUS BUSINESS FORUM 2025

NTK VEHICLE ELECTRONICS: HIGHEST PRECISION As one of the world’s top suppliers in the automotive industry, Niterra’s NTK Vehicle Electronics brand boasts a vast array of sensors. With products that enhance engines even under the most extreme conditions, NTK keeps you moving forward and helps you to decisively improve engine power, reliability and efficiency.

Discover the innovative, high-precision technology of the NTK brand and take advantage of its top-notch products and services: – Oxygen (Lambda) Sensors – Exhaust Gas Temperature Sensors (EGTS) – Mass Air Flow (MAF) & Manifold Absolute/Boost Pressure (MAP) Sensors – Engine Speed & Positions Sensors – Exhaust Gas Recirculation (EGR) Valves – Exhaust Gas & Differential Pressure Sensors NTK Vehicle Electronics not only keep your engine running at peak performance, but are also instrumental in reducing the carbon footprint of cars fitted with internal combustion engines and therefore make a valid contribution to the health of the planet. In addition, customer care is vital to Niterra’s business approach, as reflected by loyalty programmes and various informative social media channels. Sales support and technical e-training sessions are available on the comprehensive TekniWiki platform, while Part Finder and TecDoc are efficient tools to direct customers straight to the spare part they need. NTK – Just three letters ensure the highest precision.

www.ngkntk.com

Ultinon Pro6000 Boost

Ultimate road-legal performance whatever the conditions

Up to 300% more brightness*, even in severe weather conditions The Philips Ultinon Pro6000 Boost H4-LED has a de-icing headlamp function thanks to its innovative frontal heat extraction design. This latest generation of H4-LED bulbs showcases a direct-�t body. Their ultra-compact design makes it 30% smaller than its predecessor, improving mechanical �t in the narrowest headlights. Upgrade your headlights with the best of our lamps! * Compared to the minimum legal standard for halogen bulbs. The Philips UltinonPro6000 LED Boost range is approved for road traﬃc in the respective countries where approval exists and for the listed range of vehicle models and lighting functions only. For more information about the legal requirements that apply in your country and to consult our latest compatibility list, visit Philips.com/roadlegalLED. You are responsible for complying with legal requirements applicable in your country.

Philips.com/roadlegalLED

Xperion 6100 Under-bonnet Light

Designed with you in mind Corded and cordless powerful LED Under-bonnet light Mains- or battery-powered, the Philips Xperion 6100 Under-bonnet LED lamp offers a seamlessly dimmable beam of up to 2400 lumens, and a telescopic mount extending up to 2.1 meters on both sides, ideal for working on cars, vans and trucks. 2100 lm

*To be claimed on Philips.com/ LEDworklights-warranty

Mains and battery

Boost light

Dimming 300-2400 lm

Telescopic mount

Foldable

5-meter cable

Discover our full range: Philips.com/Xperion-6000

ContiTech Antriebssysteme GmbH www.continental-engineparts.com aam@continental.com

GOOD VIBRATIONS: SUSPENSION COMPONENTS ADDED TO THE RANGE Workshops can now also source wishbone bushings and ball joints with Continental quality. We have good news to report. Our surveys have shown that workshop mechanics also want to enjoy Continental’s high and dependable levels of quality for suspension and steering parts, just as they already do for other components. So we have now added wishbone bushings and ball joints to our product range. All the parts offer excellent fit and durability, allowing repair jobs to be carried out safely and to a reliably high standard. SMALL PARTS, BIG IMPACT Wishbone bushings and ball joints soak up vibrations, making driving safe and comfortable. The key here is an optimal bond of rubber and metal – and that has been Continental’s core expertise for decades now. Examples of the company’s products in this area include air spring systems and anti-vibration elements for rail vehicles, and mounts for machines weighing several metric tons. And now we have carried this expertise over into the automotive aftermarket. As far as suspension components are concerned, 310 products types in the wishbone bushing and ball joint product groups are always in stock. This allows fitters to cover around 70% of applications in the current European vehicle parc – in cars ranging from treasured recent classics to the Tesla Model S and other modern BEVs. Needless to say, we are constantly adding to the range of items available. THE ADVANTAGES OF ZERO-COMPROMISE QUALITY The suspension components from Continental deliver crucial benefits for both drivers and fitters: › Ease to fit: all metal parts and threads are an excellent fit. › Longer lifespans: the metal parts are hardened with a corrosion-resistant coating. › Robust: the high-quality rubber compounds are particularly ozone resistant and can withstand the toughest conditions. › Reliable performance thanks to high-quality lubricants, microsealing lips and metal sealing rings.

THIS IS WHY THESE PARTS ARE SO IMPORTANT Wishbone bushings provide the elastic connection between a vehicle’s suspension and its body. They absorb vibrations from the road and drive units, and in so doing reduce noise and improve steering behavior and driving stability – especially on poor road surfaces and for heavier vehicles. Ball joints help the driver to keep the vehicle on course. As a moving element, protected by a rubber bellow, they enable three-dimensional rotation and movement of the wheels, while absorbing radial and axial loads.

HIGH LEVELS OF SERVICE The components are available to order with immediate effect. Their compromise-free quality means we can offer registered workshops a 5-year guarantee for them – something no other manufacturer can match. Customers can also access a large number of practical services, including free fitting instructions and service videos. And the Product Information Center (PIC) provides all relevant product information, accessible via a userfriendly item search function. We are constantly expanding our product range, with stabilizer links set to be added in March 2025. Following on from the wheel bearings newly introduced in fall 2024, this means an extensive selection of drive belts, belt drive components, steering and suspension parts will now be available, along with the associated kits, tools and services.

 100% New Units  NO Core Surcharge  Extensive coverage

Built Tough...

Starters & Alternators

 Extensive product line available with 700+

starter motor and alternator part numbers

 WAI products are tested to OE specifications  100% NEW units (no core)

 WAI / Transpo electronics in all alternators  Premium WBD bearing

Discover more at

WAIglobal.com

WAI Europe Chroomstraat 140, 2718 RH Zoetermeer, The Netherlands

Phone: +31 (0)10 524 1980

Enhancing Customer Experience with AI and Human Expertise for Premium Technical Services Safeguarding technical expertise and channeling it to your customers, is a challenge for every company that markets technical products. If you do not offer a seamless experience, you might lose your relevancy in the market. Webasto has recognized this and is embracing AI technology to support its customers. Webasto’s Product Owner Service AI Kevin Verbeek gives insight. Nexus: You’ve started the cooperation with Nexus last year and are still developing it. How do you ensure that Nexus members have access to technical expertise to ensure an optimal customer experience? Verbeek: To ensure an optimal customer experience, we require that our business partners are regularly trained on our products, to obtain and maintain the required knowledge. Our business portal gives easy access to information, trainings, and hotline support. The hotline support team, can provide answers effectively and efficiently via phone or email by leveraging AI and chatbot technology. We are excited to soon offer this support directly through a chat function for NEXUS members. Nexus: AI and chatbots are certainly transforming customer service. Can you share more about your experience with AI so far? Verbeek: Absolutely, we’ve started integrating AI to support our hotlines. This has been a valuable learning experience, helping us understand how AI can enhance our service capabilities. The feedback has been positive, and we are looking forward to expanding this support to include a chat function for NEXUS members, making it even easier for them to get the assistance they need.

there is a dedicated team of Webasto experts ready to step in and provide personalized support whenever it is needed.

“Our goal is to combine the strengths of AI with the unique value that only humans can provide, ensuring that we deliver exceptional service at the right time for the right person.” Kevin Verbeek, Webasto Product Owner Service AI Nexus: It’s reassuring to know that human expertise is still at the forefront. What can NEXUS members expect from this new chat function? Verbeek: They can expect a seamless and efficient support experience. The chat function will provide instant access to information and technical support, helping them resolve issues quickly. And, of course, if a situation requires more in-depth assistance, our expert team will be readily available to provide the necessary support.

Nexus: It’s great to hear about these advancements. However, some might worry that AI could replace human interaction. How does Webasto address this concern?

Nexus: Thank you for sharing these insights. It’s clear that Webasto is committed to enhancing customer service through innovative technology while maintaining the human touch. Any final thoughts?

Verbeek: That’s a valid concern, and we want to emphasize that service remains a topic driven by people, for people. While AI and chatbots are excellent tools for providing quick and efficient support 24/7, we believe it’s crucial to provide human contact at the right time for the right request. Behind our AI tools,

Verbeek: We are excited about the future and the possibilities that AI and chatbots bring to our service. Our goal is to continue providing top-notch support to NEXUS members, ensuring they have the best experience with our products.

Find our complete technical support toolkit on our business portal.

YOUR ONE-STOP SOLUTION FOR TRANSMISSION FLUIDS PRECISION IN EVERY GEAR Experience ultimate performance and protection with Wolf Lubricants’ advanced transmission fluids. Formulated for a wide array of applications, our comprehensive range offers over 50 innovative solutions to meet the demands of modern passenger cars and heavy-duty vehicles.

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Upgrade to Yuasa From the ocean’s depths to outer space. Millions of applications, one trusted choice. Fit to more vehicles, increase customer satisfaction and boost your battery business.

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contact@smartparts.eu

39 INSIDE EDITION 39 • MAY 2025

The Automotive Aftermarket Company

THE AUTOMOTIVE AFTERMARKET COMPANY

NEXUS Automotive International SA Chemin du Château-Bloch 11 1219 Le Lignon | Geneva | Switzerland T +41 22 306 49 50 www.nexusautomotiveinternational.eu

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