Adjuster's Guide to Mastering Empathetic Communication Written By Mari Diaz As a claims adjuster, you play a critical role in helping injured workers navigate the workers' compensation claims process. However, it's not just about processing their claim; it's also about showing empathy and care towards the injured worker. Effective communication is essential in building trust and providing support to the injured worker during this challenging time. Here are some practical tips and strategies that you can use to communicate better with injured workers and show them that you care about their well-being beyond the claim.
Be Empathetic Injured workers are often dealing with physical pain, emotional stress, and uncertainty about their future. Showing empathy and understanding can help to ease their worries and build trust. Let them know that you understand how difficult this situation is for them and that you are there to help in any way possible. Simple gestures like asking how they are feeling or using their name can make a big difference. BLOOM MAGAZINE | 42
