BH Outpatient Clinic News September 2022

CLINIC NEWS

September 2022

Outpatient Transition Coordinator

CLINIC UPDATES

August started Narcan distribution in clinics which is free to patients Providers should enter an order and see RN to obtain kit located with the locked floor stock medications in clinics Kits are available for provider distribution only Active Shooter Training - Most of you should have completed the active shooter training by now Please know your environment and know where you can Hide, where you would Run or what you would use to Fight in the event that there is a threat of an active shooter at your site If you have not completed the training, please see your leader PHP update - Our PHP team will be calling patients who didn't graduate the course to schedule their final screening

EKGs are set to "Go Live" at Central Arlington and Viola Pitts Clinics pending the receipt of exam tables scheduled for delivery in November

OP BH Social Services Employee of the Month - Courtney Wilson

We now have a Transition Coordinator (TC) dedicated to outpatient! The TC can support our adolescent and adult patients with care management needs This referral is a tool for team members to place for patients needing additional support, navigation of services, and resource finding. The referral can be used by Providers, SWs/LPCs, andnursingstaff.

Please note this referral is not appropriate for patients in crisis or to be used in place of the social work already done to support patients with referrals and outside resources However, we understand the limited amount of time to help navigate resources during appointments. This referral is a great tool if you have a patient who willneedadditionalhelptoaddressalloftheirneeds Pleasereachout toanyleaderwithquestionsaboutthisnewresource

Calling All Candidates: Open Positions

JPS Outpatient Behavioral Health is looking for dedicated, caring individuals to join our team We continue to seek two additional full time PACCS to expand our FT Call Center team These individuals will help better support the work load and call volumes our expanding services have generated. Additionally, we are actively seeking 2 BH SpecialistPRNstosupportourPHP/IOP/PDRandIntakeservicelines when the FT clinicians are out of office. We are also seeking 2 PAR PRNs to support coverage of our clinic front desks in the absence of our FT PAR. If you know anyone who may be interested, please send them this QR code to apply

The OP employee of the month is Courtney Wilson Courtney is the Embedded BH Specialist at the True Worth Clinic. Courtney has been in this role for several years and brings an incredible amount of knowledge, experience and positivity to our team. She is very dedicated to the patients that she serves and to her JPS team. Courtney is always going above and beyond to help others, share her knowledge and improve the lives of those around her! Courtney is an incredible asset to the Outpatient Team and we are so happy and grateful to have her!!

TCHATT:

Improving Children’s

Mental Health One Chat at a Time

Following the 2018 Santa Fe High School shooting in Santa Fe, Texas, politicians and mental health professionals in Texas collaborated on an initiative to help with children's mental health in the state. During this collaboration, they established several programs to expand access to care for children and adolescents in Texas. One of the programs created was Texas Child Health Access Through Telemedicine (TCHATT)

TCHATT is a program that provides limited, free telemedicine therapy to all children in Texas school districts expressing emotional needs that exceed the care the school counselor can provide. The program assists students in all Texas public, private, religious, or charter schools. The program allows children to receive free evidence-based emotional health therapy by phone from home or school. The child meets with a licensed therapist or psychiatrist and completes four to five sessions to help improve their overall mental health. After reaching the limited amount of sessions, children will have the opportunity to further their services with an outside mental health service.

"Being a part of the TCHATT program from the beginning has been so special because I have been able to contribute to the mental health services we'll be providing to families,"

Laura Chicaiza, LMSW, QBA, TCHATT, Therapist said. “As a TCHATT therapist, I'm not only helping the community, but I'm helping support families endure the mental health crisis this new generation is facing."

The TCHATT team consists of the clinical supervisor, Tisha Calhoun, manager, Constance Siegel, two case managers, and seven therapists. The therapists are on the frontline of the TCHATT program because they are the child's first point of contact, so they must help the child feel comfortable during the process.

Through the collaboration of the Senate, JPS Health Network, and the University of North Texas Health Science Center, they have created a program to improve the life of each Texas child dealing with changes in their behavior or mood, experiencing thoughts of suicide or self-injury, or challenges in their relationships.

"What a lot of people don't realize is it can take up to six months in Texas to see a child therapist, psychiatrist, or psychologist,” Siegel said. “This program fills that gap." The start of school is the perfect time to reach out to children to inform them of the services offered.

The TCHATT program serves children five and up, including adults still in school who deal with the struggle that comes with college entrance exams and the transition into adulthood. "Kids going into adulthood need us, and that is the beauty of TCHATT," Siegel said.

The TCHATT professionals suggest parents and school personnel reach out when they first see a shift in the child's behavior. "We will accept families that meet the criteria for the level of care that we provide, and we welcome every family to reach out to us so they can start their healing," Chicaiza said.

"I'm helping support families endure the mental health crisis this new generation is facing."

Pictured: Laura Chicaiza

Outpatient Clinic continued

CLINIC SAFETY CONCERNS

Recently we have had some concerning incidents and wanted to send out a few reminders regarding escalation of patient behavior events Oftenourpatientspresentdemonstratingsymptomsoftheirdiagnosis thatcanbedismissedasbaselinebehaviors Althoughthismaybethe case for some, we cannot assume any direct or indirect threats made by anyone are empty and must take these very seriously We have multiple safety measures in place to help alert others if there is a concern at a BH clinic However, there are additional reporting tools available to ensure we are able to provide appropriate follow up and improve safety measures Please make sure you are comfortable utilizing the following practices to ensure safety for yourself and those withinourclinics

Panic Buttons - Pushing a panic button will send a silent notification to HospitalPolice Ifyouareatacliniclocationoffofcampuspleasealsonotify anotherindividualviateamstocall911intheeventofanemergency “Cancelmynextappointment”-thisphrasecanbeusedviatelephoneor teamsandwillalerttherecipienttonotifyPDofapotentialsafetysituation

PersonalSafetyAlarms(PSAs)-AllstaffshouldhavePSA’sprovidedtoyou by your leader during onboarding (If you do not have one or need a new one,pleasereachouttoMack)

Tarrant County Health Department Police Department (TCHD PD) -

We have an officer on site at CBHR, PDR and VP locations Please partner withyourofficerintheeventthatthereisanypotentialsafetyconcerns The hospital PD can be a great support to help mitigate any potential safety issuesandshouldbeinformedofanysafetysituationsthatoccurwithinyour locations

ActiveShooterTraining - Most of you should have completed the active shooter training Please know your environment and know where you can Hide,whereyouwouldRunorwhatyouwouldusetoFightintheeventthat thereisathreatofanactiveshooterwithinyoursite

Once an incident has occurred, you should communicate/report the event Ensuring proper reporting allows leadership to evaluate any safety gaps and work to find resolution to prevent further incidents If aneventoccursatyourlocationpleaseensureyouhavecompletedthe expectedescalationoftheeventsowecanaddressappropriately

Midas should be completed by individual who escalated care (EMS or PD escalations must be reported through Midas tool) Please use Midas to reportanyandallworkplaceviolenceincidents

For any patient care escalation or workplace violence event, please send a detailed emailtoallclinicleaders and include the attending provider for your specific location) Email should include: MRN, reason for escalation of careandanyotherrelevantinformation

Notifypolice(ifavailableatyourlocation)ofanysafetyevent

Thankyouforyourhelpinprotectingeachotherandthoseweserve

Staffing Updates

We have some exciting new additions to our Outpatient BH team! Maria Albertson, LMSW, will be the new Embedded BH Specialist at Viola Pitts Maria has a wealth of knowledge and her inpatient experience will help us continue to bridge any gaps between inpatient andoutpatientforourpatients

We also have a few new nursing staff starting over the next few weeks Our PRN CMA role has been filled by Madison Sharp She has previous experience as a CMA and cannot wait to expand her skills and knowledge with our team! Danielle Arnold will be joining the outpatient nursing team as a PRN RN She will be onboarding in mid-September.

We are also excited to welcome Sheila Toombs as a Patient Access Call Center Specialist (PACCS) in our BH Call Center Her first day with us was August 15 And we have two additional PACCS starting in our BH Call Center in the very near future Marsadies Tabb will be joining us onSeptember6,andEricaBonhamonSeptember19

Additionally, Erika Perfecto will be joining us on October 3 as a BH Assessment Specialist, Shantel Green will be joining us as the BH Therapist at CBHR on September 26, and Lindsey Sorensen will be joining us as the Therapist for the START MAT program at the Stop Six locationonSeptember26th!

Pleasehelpuswelcomeournewteammates

BEHAVIORAL HEALTH

2022 TAILGATE

SEPTEMBER 23RD 12:30 - 2:30 PM

Itisthattimeofyearagain!DuetoCovid,wehavenotbeenable tohostthiseventoverthelasttwoyears-sowearepumpedto bebringingitback!TheTailgateEventwilltakeplaceSeptember 23rdbetween12:30and2:30pm.andwillholdtwocompetitions:

Mostcreative“TeamTable”

Besttailgatefooddish

Forthosewhowouldliketoenterthe“TeamTable”competition, pleaseemailDPatters02@JPShealth.org.Ifyouareenteringthe “TailgateDish”competition,pleaseremembertobringyour recipes(ifyouarewillingtoshare)!

Wewillalsohaveaspecialtreatforournightshiftstaff:

LCA:September22ndbetween9:00and10:30pm

TSPandPEC:September23rdbetween8:00and10:00pm

Don'tmissthisopportunitytoseeyourBHfriends,trydelish anewsetlist

Constance started at JPS as a PHP/IOP Counselor, then became an individual therapist for outpatient behavioral health before transitioning into her current role as Manager of TCHATT & CPAN Programs She received an undergraduate degree in Psychology from Texas Woman’s University. This December she will earn her Doctorate in Social Work from Tulane University Her work has included rural and inner-city youth, and her research has been presented nationally and at multiple National Association of Social Work Conferences. "I have been privileged to watch the TCHATT and CPAN programs double in size in the last year and look forward to continue their expansioninthecomingyears "

Sally Gonzales is the direct support to all front line access staff, including the call center and front desk representatives. Sally has been the Team Lead for a year, but has been with JPS for 13 years. She is looking forward to streamlining the access workflows and growingtheteamasbehavioralhealthexpands.

Sally is the mother of two beautiful boys and just welcomedherfirstgrandsonwhobringshergreatjoy!

eJohnson,JamiePortilloandAlexisSanchezforcoveringthePHP lowwhenstaffwasshort!

aHunter

-Apatientshared:"Ms.AngelaIsaveryfriendlyandpositive n Shehelpmetounderstandalot Thankherforme "Thankyoufor eamazingworkyouaredoingforyourpatients!

eJohnson-Fromapatient:"Ms.Shereeisperfect.Ifeelverysafeand withher.Everyoneiswonderfulthere,andI'mveryhappymy pywasatJPS"Thankyoufortheamazingworkyoudo,Sheree! iMitchell-“Theintakeladywhocalledtogatherinformation daymorningwasAMAZINGIwishIwould'vegottenhernamebecause lythecalmnessinhervoiceandeasygoing/empathic/caring nality Sheactuallymademymorning!Sheneedsaraise!”

Constance Siegal, Manager TCHATT & CPAN Programs

Sally Gonzalez, Team Lead BH Patient Access