Congratulations to Makenzie Jordan for being named December's Employee of the Month! Makenzie is the Supervisor for TCHATT and has been with JPS for 4 years She started as a therapist with TCHATT for 2 years before stepping into her current role as Supervisor in 2022 Her commitment to the Outpatient
BH team is clear through her dedication and her willingness to step up when needed, especially when her leader is unexpectedly out of the office
CLINIC UPDATES
Annual CBLs: The 2025 Annual Education courses are live. Visit JPS Learn to complete them by April 30 Excellence in Nursing Awards: Nominations for the Gold Stethoscope, Nurse Rookie of the Year, and Nurse Leader of the Year are currently open and close on February 2
Journey to Lose: Join this 8-week virtual weight-management series every Tuesday, February 4-March 25 at 11 a m Get tools to achieve your wellness goals, participate in cooking demonstrations, and explore mindful eating techniques Attend at least 5 out of 8 sessions to earn a 2025 Education WellCredit. For more details, visit the Employee Wellness Announcements page.
Makenzie's teammates have also shared glowing feedback about her this past month! One team member noted, “Makenzie is such a great leader she always listens to our questions and never makes us feel wrong for asking ” Others highlighted her quick responses when help is needed, along with her kindness and support Makenzie truly is an invaluable asset to the Outpatient BH Team, and we are so grateful for her hard work and leadership!
A big congratulations also goes out to Annette Martinez, our January Employee of the Month! Annette, a Certified Medical Assistant for CBHR, has been with JPS for just over a year, spending her entire time in Outpatient BH, where she has made a significant impact Annette is widely praised for the care she takes in building rapport with her patients and earning their trust She ensures her patients are well-informed throughout the entire triage process and goes the extra mile to update them on provider status and wait times.
Annette exemplifies what "GREAT" looks like in Patient Experience! She is an incredible asset to both the patients she serves and the Outpatient BH Team, and we are truly grateful to have the opportunity to work alongside her!
The Department of Outpatient Behavioral Health has announced upcoming scheduling and staffing changes to enhance care delivery and better serve patients Effective Monday, February 24, 2025, the Behavioral Health Assessment Team will be decentralized from the Center for Behavioral Health Recovery (CBHR) to all outlying clinics. This change is designed to improve access to intake and medication management appointments while addressing the unique needs of the diverse patient population
Staffing Updates:
1. The CBHR Intake vacancy will be filled by Alexis Sanchez, currently the PHP Counselor for Central Arlington A dedicated social worker with years of experience in the JPS Outpatient Department, Alexis will transition to her new role in March 2025.
Celina O'Connor has resigned from her position with Outpatient Behavioral Health and will not return from maternity leave She will be missed for her dedication and positive presence
2. The Central Arlington PHP Counselor vacancy will be filled by Rylee Dixon, the current PHP Counselor at CBHR Rylee, a committed social worker with over two years in her role, will also transition in March 2025
3. Jill Pollard (transition from TCHATT team) will be the SWMH intake assessor Heather Hogan will be transitioning from therapist role at VP to VP Intake Assessor role.
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Clinic News continued
Northeast BH Clinic PAR Team Win
The Northeast Behavioral Health (BH) Clinic PAR team, Dede Darden and Telia Jackson has been recognized for outstanding patient service, earning the Patient Experience Award for December 2024 The team achieved an impressive score of 94 44% on the "Courtesy of Registration Personnel" question on the Patient Experience
TCHATT: Team Updates: New Arrivals, Farewells, and Exciting Additions
We’re thrilled to we Katherine Rocha, CPAN/PeriPANteamm Rocha on December pm, weighing 7 Congratulationstothe ontheirnewestadditi
At TCHATT, we’re saying goodbye to Jill Pollard and Heather Zipper, who are transitioning to new roles within the OP BH team Jill will serve as an Intake Coordinator, while Heather will take on the role of an Adult Therapist We wish them great success in their new positions!
Looking ahead, TCHATT will welcome three new team members on February 3rd, including one internal hire from JPS and two external additions Exciting times ahead for the team!
December Birthdays
VANESSA DEAN 12/01
SHAUNA FULLER 12/02
NAOMI AKUANYIONWU 12/02
ROCHELLE DEAN 12/06
TELIA JACKSON-WINFIELD 12/08
AMANDA AYERS 12/12
THAO LE 12/14
KEVIN PERRIN 12/15
KEE PEREZ 12/15
ANGELA PORTER 12/16
SHATERRA DAVIS 12/17
COURTNEY WILSON 12/18
HOLLY CASSIDY 12/21
VANESSA MARTINEZ 12/23
KOQUESE CAMPBELL 12/30
LAURA CHICAIZA 12/30
January Birthdays
WYSHEKA COLLINS 01/01
ZURISADAI BENITEZ 01/03
VANESSA OLSON 01/09
ALYSSA WEAVER 01/10
LISA TATOM-LUNN 01/11
HEATHER HOGAN 01/13
ANNETTE PITTMAN CRIVELLARO 01/14
GABRIELA RODRIGUEZ 01/14
ELIZABETH ALANIZ-BOLTON 01/16
JAMIE PORTILLO 01/18
JANE RODRIGUEZ 01/19
LORENA HERNANDEZ 01/24
JENNIFER COPELAND 01/31
BehavioralHealthHolidaySchedulefor
2025Announced
The Behavioral Health department has released its holiday schedule for 2025, outlining adjusted hours for Outpatient Behavioral Health (BH) Clinics and Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOPs). The schedule includes early closures and reduced in-person services on select holidays
Above is the 2025 holiday schedule for the Outpatient BH Clinics and PHP/IOPs Please note that the schedule also includes the 2024 New Year’s Eve (NYE) and 2025 New Year’s Day holiday, as these were part of the 2024 Holiday calendar At this time, the New Year’s holiday schedule for 2026 has not yet been finalized
For any questions or clarifications, please reach out to your leader directly
KOQUESE CAMPBELL Thank you for always being so kind, helpful, and a great team player! I appreciate you
JENNIFER PAYNE Jennifer, thank you for helping me check in my patient on 12/11/24! It was greatly appreciated!
EVANYA ELVIR Evanya was such a great help over at CAB. We appreciate her hard work.
ANGELA PORTER Thank you for your help and willingness Most appreciated
CHRISTI WEAVER An internal candidate spoke of Christi saying that her energy and positive words about connectivity and the team during a JPS training are what made her want to join us! Great job sharing team positivity, Christi!!!!
FRANCES ABILEZ When JPS had IT issues and Frances was finally able to get it, she proactively printed out the therapist's schedules so that sessions could continue even when the team had no Epic access. She even did it for multiple days just in case it was needed. Thank you for saving the day, Frances!
LAURA CHICAIZA Laura identified a patient that had not had a recent appointment, messaged the therapist to address it & the patient was promptly scheduled!
SHELLY LOUIS Shelly has done a fantastic job learning about new resources and stepping outside of her comfort zone to help empower her patient She has learned new information and created a plan of care based on unique needs
ALYSSA WEAVER You are consistently going out of your way to celebrate your team and their individual successes This empowers others to keep putting their best foot forward and provide quality work.
KAREN GREENWOOD While doing WQ calls, Karen experienced an individual who was under extreme duress She immediately acted by calling PD When PD showed up, that person desperately needed help and was saved before something horrible happened
MARIA ALBERTSON Thank you for all your support to our patients last year, from sharing updated resources and ensuring warm handoffs to offering a shoulder to lean on during difficult times
HEATHER HOGAN Heather, thank you for reaching out to me yesterday morning during downtime! It helped me feel connected to the team and stay informed You're a great team player!
INDIA LEDBETTER Awesome job getting a patient to the hospital who needed immediate medical attention.
