Outpatient CLINIC NEWS
CLINIC UPDATES
BLOOD DRIVE - JULY 2: Join us from 7 a.m. to 3 p.m. in the Academic Affairs Classroom on the Lower Level near the orange elevators. All donors must bring a government-issued ID. Sign up on the intranet.
We’d like to remind everyone about the JPS Foundationfunded Donation Closet available for use in our clinic This important resource helps meet the needs of our patients, and in order to keep it well-stocked and funded, it’s essential that we track all items distributed.
To ensure proper logging, please note that Lacordney Reed is fully trained on the distribution process. If you need any items from the closet, please contact him directly for assistance.
COMPLETE THE JPS BENEFITS
SURVEY – NOW THROUGH JULY 4:
We’re asking JPS team members to take a few minutes to complete a short survey about how and where you receive care, pharmacy preferences, dependent care, and your experience with JPS benefits Your feedback will help guide how we support you and your family! Access via the intranet
Outpatient BH Clinic
Employee of the Month -
Carolina Tobias
If you have suggestions for additional items that could benefit our patients, we welcome your input! Your feedback helps us tailor the closet to better serve our community.
A reminder that all these donations are new and sourced through orders placed by TSP administration We are not currently approved to store or distribute “gently used” items
Thank you for your continued support and dedication to maintaining this valuable resource for those we serve.
We’re excited to announce Carolina as our Employee of the Month for June! As a PRN Patient Access Call Center Specialist, Carolina has been a dedicated member of the Access team for three years. Her professionalism, reliability, and team spirit positively impact the entire Outpatient Behavioral Health department. Carolina was nominated by a colleague from the OPBH Therapy team, who shared: "She is always kind and helpful when reaching out She goes above and beyond by rescheduling my patients when they call the Call Center I know she doesn’t have to, so I really appreciate it it makes a big difference for both patients and the team!" Thank you, Carolina, for your commitment and compassion.
GetReady:2025OutpatientBe
It’s time for our Annual OP Skills Fair, and participation is mandatory for all Outpatient Behavioral Health staff, including PRN team members
Skills Fair Dates & Times
The 2025 OP BH Skills Fair will be held from Monday, September 8 through Thursday, September 11 at the Center for Behavioral Health Recovery, located at 601 W Terrell Ave , in Room 411 (Large Conference Room) and Room 402 (Classroom)
Time slots include both morning and afternoon sessions:
Monday, Sept 8 – 1:30 PM–5:00 PM
Tuesday, Sept. 9 – 7:30 AM–10:00 AM & 1:30 PM–5:00 PM
Wednesday, Sept 10 – 7:30 AM–11:00 AM
Thursday, Sept 11 – 7:30 AM–10:00 AM & 1:30 PM–5:00 PM
Sign-Up Instructions
All staff must register for a time slot through JPS Learn using the search term: “2025 Outpatient Behavioral Health Skills Fair.”
Please coordinate with your clinic or PHP team to ensure coverage during your chosen slot to avoid disruption to patient care Contact your leader if you have trouble accessing or signing up in JPS Learn
Therapeutic Options Recertification
All staff must also complete their annual Therapeutic Options Recertification, which includes two required parts:
Online Training & Quiz
Watch the 1 5-hour training video on verbal de-escalation, recognizing triggers, and creating a therapeutic environment, then complete the 28-question quiz.
A passing score is 80% or higher (20 out of 25 correct).
Email a screenshot of your passing score to your direct leader to receive credit
Due date: Friday, August 25, 2025
Physical Recertification
Your leader will schedule this portion separately and provide details when it's time
Reminder: Staff hired on or after January 1, 2025 are not required to complete this recertification, as it was included in new hire orientation
Thank you for doing your part to stay current on skills and ensure safe, high-quality patient care!
Clinic News continued
Line: Proper Use & Storage May Patient Experience Scores
As part of our ongoing efforts to support clear communication and equitable care for all patients, we rely on Language Line video interpreter devices throughout our clinic These tools play a vital role in breaking down language barriers and ensuring every patient receives respectful, informed, and safe care To keep these devices in good working order and easily accessible for everyone, we kindly ask that you return them to their designated storage locations immediately after use. Approved storage areas include:
Touchdown space in front of the Call Center (Room 409)
Office 445 in the Admin Hallway
Please do not store devices in the alcove next to the nurse’s station, as this is a patient care space and not an approved location Storing equipment in nondesignated areas creates potential safety and compliance issues and can delay access for others in need.
Thank you for your continued cooperation in keeping our work environment organized, compliant, and patient-focused Your attention to these details ensures that interpreter services remain readily available and functioning for all care teams.
s to the Northeast (NE) PAR team, Telia earning the top Courtesy of Registration core of 923%! Their kindness, m, and commitment to patient care lead all clinics this month A special goes to the CBHR PAR team, who highest score of the year 88.7%! That’s ighest score this month, reflecting rowth and continued focus on service en better? All PAR teams scored above sy of Registration Personnel for May, with R score coming in at 88% well above t and stretch l A i k!
ategory, No erall Rating
across the board performed well, with an average score of 813, showing strong, consistent patient satisfaction
Let’s keep the momentum going! Every smile and kind word you give continues to make a difference
June Birthdays
Linda Coleman 06/01
Emily Wills-Thames 06/01
Juan Suarez 06/05
Makenzie Jordan 06/08
Oommen Johns 06/11
Maurissa Russ 06/11
Esmeralda Gonzalez 06/12
Angela Brookins 06/16
Katherine Xayarath 06/20
Annette Martinez 06/20
Belen Parga 06/21
Siobhan Kennedy 06/21
Evanya Elvir 06/24
Shelly Pavey 06/29
Language
On Tuesday, July 5, the Las Vegas Trail Community Clinic will officially open its doors with a ribboncutting ceremony, marking a major milestone for west Fort Worth.
Located on 3 7 donated acres at Calmont Avenue and Cherry Lane, the new health center will serve as a vital hub for pediatric and adult medical care, behavioral health services, food access, education, and job training. A Fort Worth Police storefront will also be housed in the clinic to enhance community safety and connections with local law enforcement
Behavioral health services at the Las Vegas Trail Community Clinic will be provided by a dedicated JPS team that includes provider Damaris Michoma, therapist Valerie Murillo, nurse Abigail Kawas, and patient access representatives Alaina Salazar and Lisa Robinson
A Vision for Wellness and Stability
The Las Vegas Trail Community Clinic represents more than just a new building it’s a model for how health care, education, and social support can intersect to uplift entire neighborhoods With a focus on mental and physical health, economic opportunity, food access, and community safety, this clinic is a testament to what’s possible through collaboration
Congratulations to everyone who made this vision a reality. We look forward to celebrating the ribbon cutting and the many lives this center will impact in the years ahead
BELEN PARGA Belen was recognized for providing exceptional care last week. The patient's guardian shared, "I'm pleased with the interaction of my granddaughter with the therapist!!"
JENNIFER COPELAND Great job catching an ROI that needed to be signed! This attention to detail and ownership is so important for TCHATT
LORENA HERNANDEZ Lorena was recognized by name for providing exceptional care on a recent patient experience survey The patient shared, "Interpreter Lorena {is} very good people and there was excellent communication."
KALLI COLEMAN Kalli was recognized by name for providing exceptional care on a recent patient experience survey The patient shared, "Therapist Kalli Coleman {is} very good people and there was excellent communication."
CHRISTI WEAVER Thank you for finding innovative ways to engage and support your team through funny gifs, kind words, fun activities and valuable guest speakers.
MAKENZIE JORDAN Thank you for the way you continue to show up for your team and provide guidance and support to them. Your team continually recognizes your leadership.
JANET LAMBERT Great work at getting 2 consults yesterday by reaching out to the provider first to discuss the patient and then sharing the information with the team You have been an innovative thinker surrounding getting consults for the CPAN-PeriPAN programs.
ERIN HELDT Erin is a great team player. She took on the task of updating all the providers in the TRAYT system with NPIs and completed the task in a short period of time.
JANE KING A patient shared, "Jane is really good and professional therapist' Thank you for your commitment to excellent patient care
Jamie Portillo A patient shared, 'Jamie, the counselor is a great listener, offered different options, and understanding' Thank you, Jamie, for all you do for your patients!
Alexis Sanchez A patient recognized Alexis and her team stating, 'I appreciate them all!'. Thank you for all you do for the patients you serve! Desiree Peoples When all other intake providers were occupied in patient care, Desiree quickly stepped in to take a patient so they would not have to wait! Thank you for the exceptional care you provide!
Rachel Meek She is so willing to help anytime and is so compassionate with the teams! A teammate shared, "I was greatly humbled by her kindness as she stayed late helping fix my laptop"
