Outpatient CLINIC NEWS
CLINIC UPDATES
Annual CBLs: The 2025 Annual Education courses are live Visit JPS Learn to complete them by April 30 2025 WellCredit Progress: If you are participating in the 2025 WellCredit program, confirm your progress in your Cigna profile If you believe there is an error with the information on your Cigna profile, please email Wellness at wellness@jpshealth org
Summer of Service: Teens who are 15 years of age as of June 1 can apply for Summer of Service opportunities. These are hosted every Tuesday and Thursday during June, July, and August. Teens ages 16 and 17 can serve year-round! Email volunteers@jpshealth.org or call Volunteer Services ext. 21590 to learn more.
Outpatient BH Clinic
Employee of the Month - Kayla Aguirre
The TSP World Fair was a tremendous success, and we want to extend our heartfelt thanks to all who participated and contributed to this vibrant celebration of culture and community Our very own Behavioral Health band, The Euthymics, delivered an outstanding performance, debuting several new songs that brought great energy and excitement to the afternoon
We also enjoyed an incredible variety of cultural dishes, each one showcasing the diverse backgrounds of our team This year’s culinary favorite was Lupe’s Arroz con Leche, which captivated everyone with its wonderful aroma and rich flavor congratulations, Lupe!
Let’s keep the spirit of the World Fair going strong!
Kayla, as many of you know, is the Manager of Access for Outpatient Behavioral Health (OPBH) and has been an invaluable part of the team for 12 years. She started her journey in the Call Center as a PACCS, rising through the ranks to Team Lead, Supervisor, and now Manager reflecting her consistent dedication and leadership. One leader shared, “She’s shown incredible leadership during the transition to the new phone system and the Cheers module in Epic.” A team member added, “Kayla’s always handling things she’s supportive and truly here for us ” Thank you for 12 years of commitment and excellence you keep OPBH running strong, and we’re so grateful for you!
CelebratingBehavioralHealthSocial ServicesMonth
April was a special time at JPS as we celebrated Behavioral Health Social Services Month and honored the incredible individuals who make up this essential team Throughout the month, we recognized the diverse disciplines within Social Services each playing a unique and critical role in supporting our patients and ensuring the success of our department
Our Social Services professionals go above and beyond each day, meeting patients in some of their most vulnerable moments and offering expert guidance, compassion, and support. Whether working behind the scenes or directly with patients and families, their contributions are the backbone of our behavioral health mission Their dedication helps create a safe, healing environment that empowers recovery and supports mental wellness across our community
The month-long celebration was capped off with a special in-person luncheon held on Wednesday, April 16th, at 1350 JPOC, 4th Floor, Creativity Training Room (#3) It was a wonderful opportunity to bring the team together, share our appreciation, and enjoy a moment of connection and celebration Smiles, laughter, and heartfelt gratitude filled the room as we recognized the lasting impact each team member has made
We extend our deepest thanks to the entire Behavioral Health Social Services team. Your commitment, resilience, and passion are deeply valued not just in April, but all year long Thank you for all that you do to care for our patients and support one another
ClinicEscalations&Incidents
Please remember to report any care escalations or incidents in BH clinics especially those involving falls or workplace violence to leadership
In addition:
Submit a Midas report as soon as possible with complete details, including witnesses and contributing factors.
Send an email recap to OP leadership, including: Teneisha Kennard, Kathleen Newland, Julie Ennis, Mackenzie Schnapp, Jenessa Englishbee, Nekesha Oliphant, Seth Huffhines, the clinic attending, and Kayla Aguirre.
Timely reporting helps us review events thoroughly and continue improving safety for staff and patients
We are pleased to announce that EKG scheduling at True Worth Behavioral Health will be available beginning Monday, April 28, 2025
Please note the following guidelines: Appointment Type: All EKGs should be scheduled as a Nurse Visit
Provider Order Required: A valid provider order must be in place prior to scheduling
Order Validity: EKG orders must be no older than 14 days at the time of the appointment to ensure validity and appropriate linking in the system
We appreciate your attention to these details to ensure accurate and timely patient care If you have any questions or need assistance with scheduling or order management, please don’t hesitate to reach out
for the William "Rusty" Masterson Tech of the Year Award
It’s time once again to recognize the heart of our Behavioral Health team with the William “Rusty” Masterson Tech of the Year Award
Rusty Masterson was a beloved Behavioral Health Technician who dedicated over 30 years to JPS. He worked in inpatient, outpatient, and emergency settings always going where patients needed him
most Known for his compassion, strength, and unwavering commitment, Rusty made a lasting impact on everyone around him Even after his retirement, patients continued to ask about him In 2024, Rusty passed away following a long illness, and in his honor, we created this award to celebrate others who carry on his legacy of care
On June 25th, we will recognize five Behavioral Health Technicians who exemplify the qualities Rusty was known for, culminating in the announcement of one Tech of the Year
Do you know a technician who consistently goes above and beyond? Someone who brings empathy, positivity, and reliability to every shift? Help us recognize their contributions by submitting a nomination.
Submit your nomination by copying pasting this link: https://forms.office.com/r/WStNxXENGy
Deadline: May 5th
Let’s honor those who continue to serve with the same heart and dedication Rusty brought to JPS every single day
Shoutout to Our March PAR Patient Experience Winners!
Congratulations to our incredible Northeast Behavioral Health (NE BH) team for earning top marks in the March PatientExperiencescores!
NE BH achieved an outstanding 9474 on the Courtesy of Registration Personnel question leading all clinics for the month This recognition goes to our amazing Patient Access Representatives DeDe Darden and Telia Jackson-Winfield, whose warmth and professionalism continue to make a lastingimpressiononourpatients
In addition to this win, NE BH also led the way in the Top Box Overall Rating of Carewithascoreof9091 The average Courtesy of Registration score across allclinicswas8425
Thank you, DeDe and Telia, for setting the bar high and representing the best of what patientcentered care looks like Your efforts truly make a difference!
April Birthdays
Rylee Dixon 04/02
Eluntra Casteel 04/10
Jennifer Payne 04/20
Frances Abilez 04/22
Mariela Esqueda Ibarra 04/25
Zachary Carey 04/28
Madison Sharp 04/29
We’re proud to announce that Terelle Coleman CMA
future leaders in healthcare
Manny Hidic has been nominated for Preceptor of the Year, a special award that highlights nurses who have gone above and beyond in mentoring, teaching, and guiding the next generation of nursing professionals Manny’s commitment to excellence and patient-centered care truly makes a difference, not only to his patients but to every nurse who learns from him
Both winners were celebrated at the 27th Annual DFWHC Employee of the Year Luncheon, that took place on April 24, 2025, at the Hurst Conference Center.
Congratulations again to Terelle and Manny, two of the 10 outstanding JPS nominees being recognized this year Your dedication, compassion, and professionalism continue to inspire us all!
TELIA JACKSON-WINFIELD Thank you for being a team player. The way you greet our customers with a smile shows the compassion that you have for our customers I just want to thank you for your hard work and readiness to assist the customers as well as your peers.
EVANYA ELVIR Thank you for coming and helping me keep everything running smoothly Thank you for having such positive energy.
KATHERINE XAYARATH Thank you, Katherine, anytime you work with me you always step up and help out wherever it is needed Thank you for your positive energy and warm smile.
EBONI THOMPSON I truly appreciated your help today with a difficult situation Your kindness brings me so much comfort so i would like to thank you for that. We are truly blessed to have you on our team. Tham
DEANDREA DARDEN Deandrea is an amazing team player and you're always ready to help and make everyone feel valued. Thank you so much for always taking the time to lend a helping hand. Your positive attitude makes a world of difference
JEANIE JENICKE A patient, shared that you were helpful and amazing! Thank you for all that you do to provide patients with exceptional care!
ERIKA PERFECTO A patient shared, "I could tell that she really cared about providing the best care. She was kind and she listened to me and didn't rush me I am so grateful to JPS and the entire care team!" Thank you, Erika for taking amazing care of our patients!
ANGELA BROOKINS A patient shared, "Angela is a great listener and has been very encouraging " Thank you, Angela for all that you do!”
ERIN HARDWICK Erin Hardwick was scheduled to cover one service line and was subsequently moved to another location and service line due to business needs Erin accepted these changes with grace and adaptability. I so appreciate her willingness to jump in wherever needed! Thank you, Erin!
KEVIN PERRIN A patient stated, " Nurse Kevin is always great" Great work, Kevin! I love your consistency.
THAO LE Thao has been incredibly helpful with appointment and scheduling issues that I have had in my new position as I get used to new tasks in Epic. I sincerely appreciate her!
KIM CROWSON A patient stated, "Kim was just great, happy and very funny! Thank you, JPS! Excellent service, always!". Keep up the energy, Kim! Great work.
