CLINIC NEWS
May 2024
entire JPS Network throughout Tarrant County with unwavering pride and integrity.
CLINIC UPDATES
Our top performer for April is True Worth BH with a score of 100! Our overall department score for April was 76 39 which is still above threshold!
Don’t Forget to Register for Skills Fair! 2024 Skills Fair Times:
Monday, July 22nd- 2p-5p Tuesday, July 23rd- 7a-11a
Wednesday, July 24th- 7a- 11a; 2p-5p
Thursday, July 25th- 7a-11a; 2p-5p
Outpatient BH Clinic Employee of the Month - Tham Shegda
Acknowledging the difficulty of stepping down, Podawiltz emphasized the department's readiness to shape a bright future. The past 22 years have seen the department as the central focus, with Podawiltz feeling fortunate to have collaborated with some of the finest, most dedicated, and talented professionals.
During these past few months, efforts have been directed toward ensuring a smooth transition Podawiltz has worked with the Behavioral Health team and others in the hospital to maintain the integrity of patient care, staff satisfaction, and fiscal responsibility
Post-retirement plans include traveling and spending time with family. Podawiltz expressed heartfelt gratitude for the unwavering support received during his tenure at JPS.
This announcement mark h d f d h b i i f new chapter for the Cha Network community You
Tham, an RN at the Center for BH Recovery, has dedicated 23.5 years to JPS, with the last year spent in Outpatient BH. Praised by peers for her unwavering commitment and exceptional work ethic, Tham consistently elevates the team with her remarkable contributions She plays a crucial role in clinic safety and patient care, responding promptly and efficiently to medical emergencies Tham's positive attitude and engaging stories create a welcoming environment for patients and staff alike Thank you for your invaluable service, Tham You are truly an essential member of our team!
D H w t a a h R w a D p y
TheEndofanEra
ExploringGrowthandLearningatCampElTesoro
In a bid to foster growth and enhance their professional skills, the TCHATT (Texas Child Health Access Through Telemedicine) and CPAN (Child Psychiatric Access Network) teams recently embarked on an enriching journey at Camp Fire's El Tesoro Nestled in the scenic landscapes of Granbury, Texas, El Tesoro stands as a beacon of experiential learning and outdoor adventure
Camp Fire's expert instructors led the teams through an immersive professional development experience, showcasing the versatility of onsite training Established
into a haven for traditional overnight campers, day camp enthusiasts, and a supportive environment for grieving children
The journey to El Tesoro was not just about professional development; it was also a testament to Camp Fire First Texas's commitment to preserving and enhancing nature-based experiences In 2010, the organization launched a Capital Campaign aimed at renovating and upgrading El Tesoro's facilities This initiative ensures that future generations continue to benefit from the transformative power of outdoor education and camping
For the TCHATT and CPAN teams, the experience at El Tesoro was more than just a training session It was an opportunity to connect with nature, collaborate with peers, and gain insights that will enrich their work in child health and psychiatric access As they return from this journey, they carry with them not just newfound knowledge but also a renewed sense of purpose and dedication to their mission
Camp Fire's El Tesoro remains a beacon of learning, growth, and community, offering a sanctuary where individuals and teams alike can thrive amidst the beauty of the natural world.
We've recently received an updated Tips and Tricks sheet regarding the addition and review of FYI flags for patients, now available on the S:Drive - PSYCHIATRY - GeneralBehavioral Health Clinics - Tips and Tricks This resource proves invaluable in identifying patient history related to falls, violent behavior, Patient Assistance Program (PAP) status, and other critical information influencing patient care
It's imperative that all staff engage in reviewing FYI flags during chart assessments or check-ins to stay informed about potential alerts that could enhance the quality of care provided This proactive approach aids in identifying individuals who may be at risk during their time with us For instance, patients flagged for a history of falls should receive education on environmental hazards, medication side effects, and suitable mobility aids
The attached tip sheet not only guides on locating patients' FYI flags but also includes instructions on adding new ones Familiarizing yourself with this information ensures readiness to fulfill such tasks if required for a patient's electronic medical record (EMR)
Kindly review the tips sheet and reach out to your leader for any clarifications needed Collaboration ensures we optimize patient care and safety effectively
AddingandReviewingFYIFlags
Clinic News continued
TJC Survey Readiness Reminders
As we enter our triannual TJC survey window, it's crucial to ensure ongoing readiness Here are some key points to keep in mind:
Survey Etiquette:
Do not HIDE from a surveyor
Smile and welcome the surveyors to JPS
If you are not clear on an answer you can defer, “I am sorry that does not happen frequently, but if it did I would contact my (insert appropriate individual) for further guidance
Speak confidently
If you do not understand a question, you can ask to have it asked differently A leader can provide clarification unless asked not to by the surveyor
Professionally conduct yourself at all times while on premises by utilizing professional communication and behavior You are representing JPS while you are here and wearing your badge
Items Not Permitted in Patient Care Areas:
Unapproved heaters or other electronic items
Scissors not secured in a locked drawer
Lotions, hand sanitizers, or other products not on the Material safety data sheets (this includes air fresheners and cleaning products) please keep these items in your bags
Food or drinks should be stored in designated break rooms (food) or hydration stations (drinks only)
Celebrating Excellence
We are thrilled to announce that Northeast Behavioral Health Clinic (NEBH) has been honored as the top performer in patient experience among Outpatient Behavioral Health clinics for the first half of 2024!
NEBH has achieved an extraordinary overall rating of 87 63, reflecting their unwavering commitment to providing exceptional care to every individual they serve.
This recognition is a testament to the dedication and hard work of the entire team at NEBH From clinicians to administrative staff, everyone plays a crucial role in creating a supportive and compassionate environment for patients
NEBH's outstanding patient experience score is a result of their focus on personalized care, respect for patients' unique needs and preferences, and continuous efforts to improve their services Through effective communication, empathy, and professionalism, NEBH has earned the trust and gratitude of their patients
Personal belongings should not be stored on the floor (a locked drawer is preferred in pt care areas)
Tissue boxes are single patient use Once opened they should be given to the patient or discarded
No fans in patient care areas
Reed Oil diffusers/ Candles
Cork boards
Items hung on walls should be laminated or in sheet protectors and secured with double-sided tape
Torn or chipped furniture - notify your leader with the location and office number if you need it removed
Use of cell phone and or headphones in patient care areas
Dead plants
Other Reminders:
Ensure proper disinfection time for wipes
Validate patient identifiers
Store medical and office supplies separately
Maintain cleanliness and organization standards
Adhere to uniform and hygiene guidelines
If you have questions, reach out to a leader for support. Together, let's maintain our commitment to excellence in patient care.
"We are truly grateful to our patients for entrusting us with their care," said Julie Ennis, Outpatient Behavorial Health "Their feedback and trust are invaluable to us, and we are dedicated to continually improving our services to meet their needs and expectations "
As we celebrate this achievement, we extend our heartfelt congratulations to the entire team at Northeast Behavioral Health Clinic Your commitment to excellence in patient care is an inspiration to us all Thank you for your hard work, dedication, and compassion Together, we can continue to make a meaningful difference in the lives of those we serve
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Hellena Cooper Lindsay Sorensen Marquita Martin Nayelin Santiago Shantel Green Diamond Rose Netari Mitchell Tham Shegda Zandra Candice Barton SherrodOur patient access team plays a significant role in patient satisfaction. So much so, more than any other role, our Patient Access Representatives (PARs) are the most frequently mentioned by name in patient surveys for their contribution to the patient’s experience These mentions are almost always positive in nature, highlighting that patient experience begins as soon as patient’s push the buzzer to enter clinic Our PARs are the first to greet our patients and set the tone for the rest of their visit They are also the last person our patients interact with as they finish their appointment
As such, we want to recognize our PARs for their amazing contribution to the outpatient behavioral health patient experience Each month, we will recognize the PAR team that has the highest score on the “Courtesy of Registration Personnel” question of the patient survey The winning team will receive recognition in this newsletter, their favorite snack/treat from their “What Rewards You” sheet, and 30 Rewards and Recognition Points each
Additionally, each quarter we will recognize the team that maintained the most consistently high score on the “Courtesy of Registration Personnel” question of the patient survey over the course of the last three months This team will receive recognition in this newsletter, their favorite snack/treat from their What Rewards You sheet, and 50 Rewards and Recognition Points each There will also be a GRAND PRIZE for the highest pe f of the fiscal year
Celebrating a Promotion in Outpatient!
It is with great excitement and pride that we announce the promotion of Kayla Aguirre to Manager of our Behavioral Health Outpatient Access team Kayla has served as the Supervisor of this team for nearly 3 years, and prior to Supervisor she served in the role of BH Patient Access Team Lead She has been with JPS for more than 10 years; always in behavioral health patient access,
including at our BH clinic registration desks and BH Call Center
Kayla has demonstrated her outstanding leadership in the way she has developed and grown the BH Access team significantly over the past 3 years She not only brings tremendous knowledge to the role, but she is also a consistent, steady, and caring leader Her team knows they can always count on her for support and guidance
In her new role, Kayla will continue to be the direct leader for the Outpatient BH Patient Access team This promotion will also bring additional budgetary and performance metrics responsibilities Please join us in congratulating Kayla on this well-d
W e Vi
e
o ongratulations to Vanessa Dean a m scored 97 56 on “Courtesy of R s score is incredibly impressive a of this recognition! Northeast BH C with a score of 85 Well done to D
We look forward to seeing which clinic PARs score highest for May and who maintains the highest scores over time Keep up the great work!
TCHATTPARsandJILLPOLLARDIjustthoughtthat everybodywasextremelyhelpful,andverynice., wheneverIspoketo'em,andschedulingmore,orany servicethatwewereneeding Thecounselorwasalso veryinformative,andhelpedputmeateasewiththe situationthatIwasdealingwith,withmydaughter MARIAALBERTSONThankyoufortakingthetimefrom yourbusyscheduletohelpmewiththeresourcesformy patient
ANDREWSANTILastweek,Iobservedexcellentcustomer servicefromAndrewwalkinghispatientoutand answeringanyremainingquestionhispatienthad He waskind,courteous,andleftawonderfullastimpression onthepatient.ThisistheexacttypeofcustomerserviceI lovetowitness!Greatjob!
KOQUESECAMPBELLANDRACHELOLIVAYouwere recognizedforyourexcellentcarebyapatientthisweek ontheirPTXsurvey!Thankyouforyourhardworkand commitment!
ALISHAHAYNESApatientcalledmetosharehowAlisha wentaboveandbeyondtoshowthatshegenuinelycares aboutherwell-being.Shenotonlyshowedcareand concernwhentheyspoke,butfollowedupdayslater whenasoonerapptbecameavailable Thispatientwas sogratefulforAlisha’skindnessandsupport!
ROCHELLEDEANRochelle,Ijustspokewithaparentthat spokeveryhighlyofyou Motherstatedthiswasthefirst timetohaveeverseensuchpositiveimprovements.I thoughtyoushouldknowhowamazingtheseparents talkaboutwhatsuchgreattherapistyouare!
Round of Applause for Our Front Desk