CLINIC NEWS
CLINIC UPDATES
Our top performer for May is Northeast Behavioral Health with a score of 96 43! Our overall department score for May was 81 07 which is over our stretch goal
Don’t Forget to Register for Skills Fair! 2024 Skills Fair Times: Monday, July 22nd- 2p-5p Tuesday, July 23rd- 7a-11a
Wednesday, July 24th- 7a- 11a; 2p-5p
Thursday, July 25th- 7a-11a; 2p-5p
Outpatient BH Clinic
Employee of the Month - Jeanie Jenicke
June 2024
Reminder:TherapeuticOptionsRecertification
Please remember to complete the video and test portion of Therapeutic Options for recertification before the Behavioral Health (BH) outpatient skills fair Follow the instructions below and send a snapshot of your passing score to Kat Newland, Julie Ennis, Constance Siegel,
and your team’s supervisor. If you were hired after January 1, 2024, you do not need to complete this, as you recently finished the Therapeutic Options course.
Key Steps:
Complete the video and test for Therapeutic Options recertification 1
Send a snapshot of your passing score to the mentioned contacts 2
Skills Fair Sign-Up:
Sign up for the 2024 OP skills fair in JPS Learn using "2024 Outpatient Behavioral Health Skills Fair" as the search criteria
Coordinate with your team to ensure adequate coverage during your selected slot to avoid impacting patient care
This training is mandatory for all outpatient BH staff, including PRN status
If you encounter any issues, please reach out to a leader for assistance Thank you for your cooperation!
Jeanie is a PRN Behavioral Health Specialist for Outpatient BH In just a few months, she has shown incredible commitment and talent in the intake and PHP service lines She quickly mastered her role and our OPBH services, consistently demonstrating empathy and dedication to excellent patient care. A teammate praised Jeanie, saying, "She learns quickly, is thorough in her documentation, and meaningful in her interactions with patients. She takes initiative and ensures I'm set up for the day. Her documentation is nearly perfect, and her accuracy is impressive. We are lucky to have her!" We are delighted to have you on the OP BH Clinical Team, Jeanie!
NewBHPatientFYIFlagColumninEpicOutpatientSchedule
We are excited to announce a new feature in the Epic system that will improve our workflow and communication regarding Behavioral Health (BH) patients Starting Wednesday, June 19th a "BH Patient FYI Flag" column will be added to the BH outpatient schedule in Epic and can also be added to the department appointment record (DAR) This new column will provide important information at a glance and help us better manage and support our BH patients
Key Features of the BH Patient FYI Flag
Visibility: The new column will be prominently displayed in the outpatient schedule view, making it easy to identify patients with special considerations
Information: The flag will contain brief but essential information relevant to the patient's behavioral health needs, ensuring that all team members are informed and prepared
Efficiency: This addition will streamline our communication and reduce the need for separate emails or messages about BH patient considerations.
Screen View:
DAR View:
Summer-timeSavers
What You Need to Do
Check the Schedule: Make it a habit to review the BH Patient FYI Flag column when checking your outpatient schedule
Stay Informed: Pay attention to the details provided in the flag to ensure you are prepared for each patient's visit
Provide Feedback: If you encounter any issues or have suggestions for improving this feature, please share your feedback with leaders
Training and Support
If you have any training needs related to this process or need additional support, please reach out For any immediate questions or concerns, please contact your direct leader for assistance
We believe this enhancement will greatly improve the care we provide to our patients Your cooperation and attention to this new feature are greatly appreciated Thank you for your continued dedication and support.
As we enter the summer season, it's important to prioritize safety and wellbeing in our office environment Please take note of the following tips to ensure a safe and comfortable workplace:
Stay Hydrated: Remember to drink water regularly throughout the day to stay hydrated and maintain peak performance
Sun Protection: If you spend time outdoors during breaks or commuting, use sunscreen, wear hats, and sunglasses to protect against sun exposure
Equipment Maintenance: Check office equipment regularly to prevent overheating or malfunctioning during warmer weather
Emergency Preparedness: Familiarize yourself with our office's emergency procedures, including fire exits and the location of first aid kits
Indoor Air Quality: Help maintain good indoor air quality by keeping workspaces clean and ensuring proper ventilation
Your commitment to these safety practices will contribute to a productive and safe summer for all of us If you have any questions or concerns regarding workplace safety, please don't hesitate to reach out Thank you for your attention to these important matters
JPS Offers Support Post-Tornado
In the wake of the severe tornado that tore through North Texas, the TCHATT team have stepped in to provide essential support to the Valley View community With residents needing someone to talk to and help process the aftermath, these teams have made a significant impact
Clinic News continued
Celebrating Front Desk Excellence
Meeting with multiple families, including a teacher who TT and CPAN teams d assistance The e, with five referrals hose who found the team members also ir experiences One husband, highlighting teams' efforts. The r the team members, g p g portable kit for use in future natural or man-made traumatic events.
This initiative underscores the teams' commitment to the mental well-being of the community, especially during times of crisis By being proactive and prepared, TCHATT aims to provide immediate support and resources, helping communities heal and rebuild, ensuring that no one faces these challenges alone
Our patient access team plays a crucial role in patient satisfaction Our Patient Access Representatives (PARs) are frequently mentioned by name in patient surveys, highlighting their significant impact on the patient experience From the moment patients enter the clinic to when they leave, our PARs set the tone for their entire visit
We want to recognize our PARs for their outstanding contribution to outpatient behavioral health Each month, we will honor the PAR team with the highest score on the “Courtesy of Registration Personnel” question in the patient survey The winning team will be featured in this newsletter, receive their favorite snack/treat, and earn 30 Rewards and Recognition Points each
We are excited to announce that the Central Arlington BH Clinic PARs are our winners for May 2024! Congratulations to Jennifer Payne and Alisha Haynes for their impressive score of 93.33 on “Courtesy of Registration Personnel.” They are truly deserving of this recognition. Keep up the great work!
Linda Coleman 06/01
Emily Wills-Thames 06/01
Ramona Flores 06/08
Makenzie Jordan 06/08
Oommen Johns 06/11
Esmeralda Gonzalez 06/12
Jeromy Mcknight 06/12
Angela Brookins 06/16
Katherine Xayarath 06/20
Annette Martinez 06/20
Evanya Elvir 06/24
Shelly Louis 06/29
Do not HIDE from a surveyor
Smile and welcome the surveyors to JPS
If you are not clear on an answer you can defer, “I am sorry that does not happen frequently, but if it did I would contact my (insert appropriate individual) for further guidance
Speak confidently
If you do not understand a question, you can ask to have it asked differently
Professionally conduct yourself at all times while on premises by utilizing professional communication and behavior You are representing JPS while you are here and wearing your badge
Items not permitted within patient care areas: Unapproved heaters or other electronic items
Scissors not secured in a locked drawer
Lotions, hand sanitizers, or other products not on the Material safety data sheets (this includes air fresheners and cleaning products) please keep these items in your bags
Food or drinks should be stored in designated break rooms (food) or hydration stations (drinks only)
Personal belongings should not be stored on the floor (a locked drawer is preferred in pt care areas)
Tissue boxes are single patient use Once opened they should be given to the patient or discarded
Workplace Violence Department Update
As many of you know, JPS has its own Workplace Violence Department dedicated to recording, responding to, and preventing instances of workplace violence across the JPS Health Network The work they do is incredibly valuable for ensuring the safety and well-being of both staff and patients
The outpatient behavioral health team wanted to pass along to you this information and while we hope you never need it, it's crucial to be informed
New Contact Email
The department now has an email address monitored by leadership: WorkplaceViolence@JPShealth org You can use this email for questions about workplace violence, prevention ideas, reporting incidents, and any other general inquiries related to workplace violence
Workplace Violence Policy
Our policy regarding workplace violence is outlined in HR2801 - "Workplace Violence Prevention Plan Procedure " I’ve attached the document for those interested in learning more about the department’s work and our prevention strategies
Should you have any questions or concerns, please feel free to contact the Workplace Violence Department at the email above or speak with your direct leader Stay safe and thank you
Items hung on walls should be laminated or in sheet protectors and secured with double-sided tape
Torn or chipped furniture (if you have torn or chipped furniture, please notify a leader- include location and office number)
Residue from tape or adhesive on doors, walls, or other surfaces within the patient care space
KARLARODRIGUEZThankyousomuchforyour willingnesstoseeaFUpatientinanewpatientslot lastminutewhenwehadacoveragechallenge yesterday.Wereallyappreciateyourflexibilityand commitmenttoservingourpatients.
Two patient identifiers- Patient name and Date of Birth (for Adolescents, must validate both parent and child’s identifiers)
Medical supplies and office supplies should be stored separately If you cannot store these items in separate spaces, they should be on separate shelves/drawers and clearly labeled
nutritional items and patient nutritional items should not be stored in the same location/refrigerator
marked
EmbeddedBHSpecialistsThankyouforcollaborating onawellthoughtoutvoucherprocedureandforyour flexibilityinnavigatingtherecentchangesinEpicand MicrosoftOffice.Thewayyouallsupporteachother andproblemsolvetogetherisadmirableand commendable!
COURTNEYWILSONEveryday,yougoaboveand beyondtoensurethatPTsreceivenotonlymedical attentionbutalsothedignityandrespectthey deserve.Yourkindnessmakesaworldofdifferencein theirlives,andI'mconstantlyamazedbyyour unwaveringcommitment.Thankyouforbeingsuchan invaluablemember.
DALILACAMPOSThankyou,Dalila,foryourprompt replytoourcallforhelp!Youaregreatatwhatyou do!JPSandourpatientsareblessedtohaveyouon theteam!Thankyou,weappreciateyou!
PATRICIARAGANissoawesomewithmydaughter,she reallyunderstandswhereherstrengths&whereher weaknessesare&thingsthatsheneedstoworkon.
LINDSAYSORENSENIreceivedacallfromatherapy patientofLindsay's,andsheravedaboutLindsay's skillsandhowmuchbettershefeelssinceworking withLindsay.Shesaidherserviceshavereallymadea difference.Kudostoyoufortheamazingimpactyou haveonyourpatientsandtheirrecovery!
