CLINIC NEWS
July 2025
ShoutOutandWin!
Gallup’s Q04 reminds us just how meaningful recognition can be: “In the last seven days, I have received recognition or praise for doing good work ”
Recognition doesn't need to be complicated just sincere. Taking a few moments to
CLINIC UPDATES
NEW, JPS SPECIALTY PHARMACY
DISCOUNT CARD: Team members on the JPS Cigna medical plans will receive a Specialty Pharmacy discount card along with a letter explaining how you could save money on specialty prescriptions by using the JPS Specialty Pharmacy
SAVE THE DATE, INJURY AND VIOLENCE PREVENTION DAY
SEMINAR NOV 18: As a Level I Trauma Center, injury prevention is a top priority Our Injury Prevention team is hosting the very first Injury and Violence Prevention Day seminar on 11/18 More to come!
Outpatient BH Clinic
Employee of the Month - Diamond Rose
acknowledge someone’s hard work, positive attitude, or support can have a lasting impact. Whether it's a teammate who stepped up to help, someone who delivered outstanding service, or a colleague who made your day a little easier, this is your chance to say, “I see you and I appreciate you!”
From July 19 through July 26, we’re encouraging everyone to log into the Rewards & Recognition platform and send a WOW to a deserving coworker. As a thank-you for spreading positivity, you’ll be entered into a drawing to win 30 Rewards & Recognition points with 10 winners selected!
Let’s build a culture where appreciation is part of our everyday routine. A small gesture of recognition can inspire others and boost morale across the organization.
We’re excited to recognize Diamond Rose, Certified Medical Assistant (CMA) at Stop Six Behavioral Health, as our Employee of the Month for July 2025! A valued member of the JPS team for three years, Diamond brought over eight years of prior CMA experience and quickly became known for her reliability, adaptability, and positive attitude. She consistently goes above and beyond to support both patients and staff, playing a key role in the success of Outpatient Behavioral Health
Thank you, Diamond, for your dedication, compassion, and commitment to excellence. We’re lucky to have you on the team congratulations!
The Child Psychiatry Access Network (CPAN) is committed to supporting primary care providers and clinicians across Texas through ongoing education, collaboration, and expert insight. Two key offerings CPAN webinars and the Project ECHO CME series are designed to help you stay current on mental health care practices, strengthen your skills, and better serve your patients
CPAN Webinars: Quick, Practical Knowledge
CPAN hosts live webinars throughout the year, offering timely and relevant topics focused on pediatric and adolescent mental health These one-hour sessions are held from 12:00–1:00 p m CST and feature expert speakers who provide practical, evidence-based strategies for use in primary care settings
Topics include anxiety, depression, trauma-informed care, and behavioral health integration each designed to address challenges faced by frontline providers. All CPAN webinars offer free Continuing Medical Education (CME) credit, making it easy to earn credits while expanding your clinical knowledge
Project ECHO: Learn Together, Grow Together
Project ECHO (Extension for Community Healthcare Outcomes) is a collaborative educational series designed to support primary care providers and mental health professionals through interactive, casebased learning Also held from 12:00–1:00 p m CST, each session includes an expert-led presentation followed by a group discussion where participants are encouraged to share de-identified cases or clinical questions
Whether you're joining a single webinar or taking part in the full Project ECHO series, these educational opportunities are designed to fit your schedule and enhance your care. To learn more or register for upcoming sessions, visit the CPAN education portal or contact your regional CPAN team Together, we’re building stronger connections and better care for the mental health of our communities
Clinic News continued
JPS Begins Windows 11 Upgrade Across the Network May Patient Experience Scores
JPS is officially upgrading to Windows 11! This systemwide transition will take place over the next several months, with full completion expected by October While upgrades will roll out automatically by department, staff are encouraged to upgrade early and take advantage of the new features now.
Why the Change?
The move to Windows 11 brings significant benefits: Increased Productivity & Security: The updated operating system is designed with enhanced tools, speed, and protection to help streamline your workday
Staying Ahead of the Curve: With Microsoft ending support for Windows 10 in October 2025, JPS is proactively ensuring our systems remain secure and up to date.
Following each scheduled upgrade, an IT technician will visit the area typically the next day to assist with any questions or issues
Be on the lookout for your department’s scheduled upgrade date and get ready to enjoy a more efficient Windows experience!
Congratulations to the Northeast (NE) team, who took the top spot with a Courtesy of Registration Personnel score of 9524! Their dedication to providing a warm and welcoming experience at the front desk truly sets the tone for exceptional care Across all teams, the overall PAR score for June was 7902 a solid performance that reflects our ongoing commitment to high-quality service.
Once again, NE Clinic leads the way, earning the highest Overall Rating of Care with a stellar 931! This achievement highlights their excellence not just in the first impression but throughout the entire patient journey The combined score for all clinics came in at 8131, showing steady performance and room for continued growth
Let’s give a big round of applause to the NE team for setting the standard and to all our clinics for their
July Birthdays
Reyes Jessica 07/03
Demba Alex 07/05
Olivo Fabiola 07/05
De La Flor Annette 07/06
Zenteno Claudia 07/06
Escamilla Cristina 07/07
Medley Sharon 07/09
Lopez Johnirenea 07/13
Hernandez Kassandra 07/14
Darden Deandrea 07/17
Najera Martha 07/18
Pearce Chantel 07/22
Nichols Angela 07/22
Marrero Julia 07/22
Campos Dalila 07/23
Haynes Alisha 07/24
Morales Jaylynn 07/24
Weathersby Dana 07/25
Nava Azua Belen 07/27
Heldt Erin 07/29
Williams Carvell 07/29
A future new feature in the CBHR breakroom you won’t want to miss! At CBHR, we know our team is made up of dedicated, compassionate, and hardworking individuals but let’s be honest, sometimes it’s the four-legged, two-winged, or no-legged companions at home who help us power through our days That’s why we’re planning to launch a fun and feel-good board in our breakroom: CBHR Pet Wall!
This planned bulletin board is dedicated to celebrating the pets who bring joy, laughter, and love to our lives Whether your buddy is a dog who insists on a walk rain or shine, a cat who rules your house like royalty, or a gecko who just vibes in their tank we want to see them!
We’re starting to collect photos of staff pets to create a vibrant and heartwarming display in the breakroom for everyone to enjoy Think of it as our very own CBHR pet gallery! It's a great way to learn more about each other and connect over shared love for our animal friends.
Want your pet to be featured? It’s easy! Just send your favorite photo(s) of your pet silly, sweet, or just plain adorable to Jessica Reyes at jreyes04@jpshealth.org. Be sure to include your name and your pet’s name so we can give them the credit they deserve
Feel free to share a fun fact or short caption too! Did your cat once crash a Zoom meeting? Does your parrot sing along to your morning playlist? We want to know!
Let’s show off the best companions a crew could ask for send in your pet photos today!
TERELLE COLEMAN You remain such a calm and consistent presence in clinic. Your patients will often comment on how easy it is to come to their appointment because they know you will show up for them every day. Thank you so much for being that strong foundation for not only our patients, but to me as well
KEVIN PERRIN Kevin, thank you so much for remaining consistent, patient, kind, and a person I can count on. Your efforts to make the nursing team better are truly appreciated I know we have growing pains at times But your loyalty to the team and understanding means a lot to me. Thank you.
MADELINE ESCAMILLA A patient wrote a WOW to you stating, "Maddie deserves the spotlight for being patient with me. My arm didn't want her to take the blood pressure! LOL. She finally got it. Thank you, Maddie!"
CHOICE WILSON A patient wrote a WOW to you stating, "Choice deserves the spotlight for being so sweet. She signed me in when my cab got here late, and I was able to still be seen Thank you Ms Choice"
KIMBERLY OLVERA and FRANCES ABILEZ Kim and Frances were recognized by Shawni for the wonderful support and training she received during her orientation/onboarding period Shawni shared that her coworkers made her feel welcome and part of the team right away. Thank you, Kim, for being a wonderful team player and colleague!
AMANDA AYERS Parent expressed that their kid has been really enjoying DBT groups. Mother expressed it has been very beneficial for her daughter Great job !!
COURTNEY WILSON I wanted to extend my sincere thanks for your support in speaking with a patient and taking the time to find additional resources and support for them Your compassion and willingness to go the extra mile truly made a difference. Your support made them feel heard!
SHAWNI WILLIAMS Big shoutout to Shawni for going above and beyond - she checked in EVERY SINGLE appointment! Your consistency, reliability, and positive attitude make such a difference, and today you truly kept the day running smoothly. Thank you for your hard work.
JESSICA REYES and HELLENA COOPER Huge appreciation to Jessica and Hellena for going above and beyond to provide resources for a patient. Your dedication to connecting individuals with the support they need makes a real difference Thank you for being such a valuable asset to our team!