Outpatient
CLINIC NEWS
networking with peers. Your commitment to professional development and improving patient care is inspiring.
CLINIC UPDATES
Mark your calendars! Women's Wellness Drive for OP BH will be held September 1 - 30.
Quality Week is October 14-15
30-Day Optimal Sleep Challengeplease see the intranet to sign-up
Outpatient BH Clinic Employee of the Month - Rachel Oliva
We hope that the knowledge and skills gained during the fair will be beneficial in your daily work and help you continue to provide exceptional care to our patients.
Once again, thank you to everyone who participated in the 2024 Behavioral Health Skills Fair We look forward to seeing you at future events!
We are delighted to announce Rachel Oliva, Patient Access Representative at the BH Center for Recovery, as our July Employee of the Month Celebrating her third anniversary with JPS, Rachel stands out for her exceptional work ethic and dedication to our patients Always ready to assist her colleagues and ensure patient needs are met, Rachel is also pursuing a Master’s degree in social work, showcasing her commitment to helping others. Her positive attitude and contributions make her an invaluable team member. Congratulations, Rachel!
WelcometoOur2024-2025Behavioral HealthResidents
We are excited to welcome the new class of Behavioral Health residents for the 2024-2025 program year! This group of talented individuals joins us with diverse backgrounds and a shared passion for advancing the field of behavioral health
Our residency program is designed to provide comprehensive training, hands-on experience, and collaborative learning opportunities Residents will engage in various clinical rotations, educational seminars, and research projects, all aimed at developing the skills necessary to become leaders in the field
We look forward to supporting our new residents throughout this journey and are confident that their time with us will be both challenging and rewarding Let's extend a warm welcome to our newest team members and wish them a fantastic year ahead Welcome, 20242025 residents! We are thrilled to have you with us!
CBHR-PASystem
We are pleased to formally inform you that installation of the new Public Address (PA) system throughout our clinic is now complete This system has been put in place to enhance our ability to communicate quickly and effectively during emergencies.
Key Features of the New PA System:
Instant Communication: Allows for immediate broadcast of important information.
Wide Coverage: Ensures that announcements can be heard clearly throughout the entire clinic
Emergency Alerts: Designed to support specific emergency alert tones and messages
Usage Guidelines:
Emergency Use Only: The PA system is primarily for emergency situations, (such as Severe Weather, tornado, or other situations as defined by My-EOP), Behavioral Health or Medical Emergencies, or critical announcements The system is not intended for general staff notification, or non-emergent paging as this can be disruptive to patient care Please remember that all announcements can be heard in all areas included active patient care areas We do not want to interrupt patient discussions with their treatment teams for non-urgent needs
2
Access: The system can be accessed from any desk phone throughout the clinic Directions and call codes will be provided to team members during the Outpatient Skills Fair next week
Announcements: Please keep messages concise and relevant to ensure clarity and effectiveness 3
Please remember: The PA system does not take the place of ANY previously communicated safety protocols Please continue to use all resources that are available for both your and the patients safety If you need a review of the current safety protocols and tools, please do not hesitate to reach out to me or your leader as soon as possible. The intent is to add an additional layer of communication. Messaging will be instantly available to everyone in the building.
Training and Testing: We will have high level training at the Outpatient Behavioral Health Skills fair being conducted at CBHR next week At this time you will receive directions on how to appropriately use the PA system at CBHR Additionally, test announcements have been made to ensure that the system is functioning correctly and audible throughout the entire location Your cooperation and attention to this new protocol are greatly appreciated If you have any questions or need further information, please do not hesitate to contact your leader
Clinic News continued
True Worth has the Perfect Score
We are thrilled to announce that True Worth Behavioral Health has achieved an outstanding milestone by being our top performer with an overall rating of care of 100 for the month of June! This is absolutely incredible! Every single person who completed the survey after attending an appointment at True Worth in June gave your team a perfect rating Such a remarkable achievement is a testament to your unwavering commitment to providing exceptional care
Thank you, True Worth team, for your hard work and ongoing dedication to extraordinary patient care Your commitment to excellence and your ability to consistently deliver outstanding service truly sets a high standard for all of us This perfect score reflects your tireless efforts and the genuine compassion you show to every patient
Our overall department score for June was 77 78, which not only meets but exceeds our stretch goal! Additionally, our year-to-date (YTD) score in Outpatient Behavioral Health stands at 78.88, demonstrating consistent performance above our stretch goals. This success highlights the collective dedication of our team in delivering top-notch patient experiences throughout the year
Thank you all for everything you do to ensure that patients have an amazing experience each and every time they come to JPS OPBH Your hard work and dedication make a significant impact, and we couldn't achieve these outstanding results without each one of you Keep up the fantastic work!
NEW Badge Access at CBHR
We are excited to announce that EMC has been at CBHR finishing up the programming and a few final items needed to activate our new badge readers that were installed on the 200
Toors
When trying to move towards the lobby from these hallways you must push the large red “EXIT” button on the wall to release the maglock and permit opening of the door
There is a slight delay from time of badge swipe to release of the door, please do not yank on the doors Patience is key!
If you are having issues with access, please notify your leader immediately so we can address this concern
Thank you for your patience as we worked with the necessary ny
Alex Demba 07/05
Fabiola Olivo 07/05
Annette De La Flor 07/06
Cristina Escamilla 07/07
Sharon Medley 07/09
Johnirenea Lopez 07/13
Kassandra Hernandez 07/14
Constance Siegel 07/16
Deandrea Darden 07/17
Martha Najera 07/18
Chantel Pearce 07/22
Angela Nichols 07/22
Julia Marrero 07/22
Dalila Campos 07/23
Alisha Haynes 07/24
Dana Weathersby 07/25
Belen Nava Azua 07/27
Erin Heldt 07/29
Do not HIDE from a surveyor
Smile and welcome the surveyors to JPS
If you are not clear on an answer you can defer, “I am sorry that does not happen frequently, but if it did I would contact my (insert appropriate individual) for further guidance
Speak confidently
If you do not understand a question, you can ask to have it asked differently
Professionally conduct yourself at all times while on premises by utilizing professional communication and behavior You are representing JPS while you are here and wearing your badge
Bidding Farewell to Greg
We bid a fond farewell to Gregory Lovato, who has been an invaluable IT support specialist for our TCHATT and CPAN services Gregory is moving to another position within our network, focusing on specialized applications to ensure seamless operations across the organization His expertise and dedication have been instrumental to our success, and he will be greatly
Scissors not secured in a locked drawer
Lotions, hand sanitizers, or other products not on the Material safety data sheets (this includes air fresheners and cleaning products) please keep these items in your bags
Food or drinks should be stored in designated break rooms (food) or hydration stations (drinks only).
Personal belongings should not be stored on the floor (a locked drawer is preferred in pt care areas)
Tissue boxes are single patient use Once opened they should be given to the patient or discarded
missed Gregory's ability to quickly resolve issues and his proactive approach have set a high standard for IT support We are pleased to announce that Rachel Meek will be filling his position, with her start date on August 19 We look forward to welcoming Rachel and are confident she will continue Gregory's legacy of excellence
Items hung on walls should be laminated or in sheet protectors and secured with double-sided tape
Torn or chipped furniture (if you have torn or chipped furniture, please notify a leader- include location and office number)
Residue from tape or adhesive on doors, walls, or other surfaces within the patient care space
Wet time for purple top wipes is 2 minutes- this is the time the surface must remain wet to be disinfected
Two patient identifiers- Patient name and Date of Birth (for Adolescents, must validate both parent and child’s identifiers)
Medical supplies and office supplies should be stored separately If you cannot store these items in separate spaces, they should be on separate shelves/drawers and clearly labeled
COURTNEYWILSONThankyouCourtneyforthetourof TWCandPNS Itishelpfultoseewhereourpatientsgo whentheyleaveourclinictogototheshelter.Thankyou forbeingsuchagreatsocialworkertothem!!
KARENGREENWOODYesterdayattheOPBHskillsfair,I overheardKarendoinganamazingjobofexplaining handhygienetoanewteammember Notonlydidshe givehimthestandardrules,butshegavehimthetipof singing"HappyBirthday"totimeit.Greatjob,Karen! Thankyouforsharingyourknowledgewithothers DANAWEATHERSBYFrontdeskstaffhasdoneagreatjob withtrainingwithweekwhilemanagingabusyclinic schedule!Danahasbeendoingverywellwithopen accessandcommunicationonthechat.
CHANTELPEARCEApatientshared,"Chantelwasvery exceptional" Thankyou,Chantelforyourdedicationto yourpatients!
MARIAALBERTSONThankyouforcreatingthevoucher smartphrasesfortheteam!Thiswillcreateconsistency withdocumentationandhelpallteammembers, includingourAccesspartners,tohavefidelitytothe voucherprocess Iappreciateyoursupportandtakingon thistaskfortheteam!
JIJIJOHNSApatientsharedabouttheirexperiencewith NEBHPHPandsaid,"Theteamdidagreatjob!Iwasvery impressedwitheachoneandwhattheyhadtobringto thetable Greatdiversityanddynamics" Thankyouallso muchforbeingsoincredible!
All patient nutritional items should have a marked
SHERRODELLISApatientsharedabouttheirexperience withNEBHPHPandsaid,"Theteamdidagreatjob!I wasveryimpressedwitheachoneandwhattheyhadto bringtothetable Greatdiversityanddynamics" Thank youallsomuchforbeingsoincredible!
