MARCH 2022
Branch Review C I T Y
O F
FA R M E R S
B R A N C H ,
T E X A S the official
city of farmers branch
NEWSLETTER
city council approves home rehabilitation program for seniors A new Home Rehabilitation Program is now available to Farmers Branch seniors and disabled residents. The program was approved by City Council at the November 16 City Council meeting and offers home repair assistance to qualifying seniors and disabled homeowners. The goal is to help Farmers Branch seniors and disabled residents remain safe and independent in their homes by providing home repairs and accessibility assistance. These projects include failed plumbing fixtures, clogged or broken sewer lines, damaged electrical switches and outlets, leaking roofs or broken air conditioning or heating units or code violations. This program is managed by Metrocrest Services with $50,000 of funding made available through the American Rescue Plan Act. The program allocates funds up to five thousand dollars ($5,000) for any eligible homeowner. Projects will be approved until funding is depleted. An applicant must be a resident of the City of Farmers Branch, who owns a residence in Farmers Branch and is either above the age of sixty-five (65+) or who is disabled in accordance with the Americans with Disabilities Act (“ADA”) and based on income level. To apply for this program, schedule an appointment with the Metrocrest Senior Case Manager at 972-446-2100.
farmersbranchtx.gov
New utility bill pay system is now available The scheduled ewUTILITY BILL PAY All N upgrade of the City’s Utility Bill payment system has been completed and is now available for water customers. The new system is a Tyler Technology platform called Citizen Self Service and it went live on February 1. Any water bill customers seeking to pay bills online will need to set up a new online account to access the system. C I T Y O F FA R M E R S B R A N C H
ACCOUNT SIGN UP & PAYMENT INSTRUCTIONS
Step 1
Step 2
ACCESS THE SYSTEM
1. Go to farmersbranchtx.gov 2. Click on Online Payments 3. Click on “Pay Your Utility Bill”
SET UP YOUR ACCOUNT
Click Here
Step 4
Step 3 Note: All users will need a new account to pay utility bills online. After you sign up, you’ll be sent an email. Find it and activate your account. Once you’ve activated your account, you can close the page with your personal information and go back to the signon screen.
Sign Up for a New Account
Once you have verified your account, log in and you will arrive at the following screen.
Click on Utility Bulling
Click on Utility Billing
Step 5
Enter your Account Number & Customer ID and click search to pull up your Utility Account. You can find your account number on any City utility bill from the past year. The account number will be the digits AFTER the dash. The Customer ID will be the digits BEFORE the dash. If you need assistance please call us at 972.919.2525
Step 6
Jane Resident
1234 Duck Road
12345
123456
Click on the blue highlighted account number to pull up your account.
Detailed instructions on how to set up a new account and make payments are enclosed in this month’s water bill and can also be accessed by visiting farmersbranchtx.gov/utilitybill. The City’s customer service representatives are available to help as users get acquainted with the new system. Please call 972.919.2525 for assistance.
Branch Review ahora disponible en escanear para español español A Spanish version of the monthly Branch Review newsletter will now be available digitally and can be accessed by scanning the QR code or visiting f a r m e r s b r a n c h t x .g o v/ branchreview.