Well Connected October 23 by Benham Publishing Limited

Well

Connected Autumn 2023

Official Magazine for Liverpool Chamber

INNOVATION IN THE LIVERPOOL CITY REGION LSTM’s Dean of Education, Isabel Lucas, asks why would you need to study anywhere else?

INSIDE... • Meet our Innovation in Business Awards nominees and sponsors • Navigating the AI revolution • 5 minutes with Matt Hine, General Manager at Lexus Liverpool

Liverpool Chamber

Connect Support Thrive.

for every br�ght �dea, everywhere!

CONTENTS

Find Inside

32 Enquiries Liverpool Chamber Suite G08 – G10, Cotton Exchange Building, Bixteth Street, Liverpool, L3 9LQ t: 0151 227 1234 e: membership@liverpoolchamber.org.uk w: www.liverpoolchamber.org.uk Publisher Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ t: 0151 236 4141 e: admin@benhampublishing.com w: www.benhampublishing.com

Liverpool Chamber

Economy

Message from CEO

8-9

Membership Update

5 Minutes with

Skills

15-16

International Trade

Regeneration

Patron News

Skills

24-25

Cover Feature

Patron News

27-31

Members News

32-33

Digital

Members News

Regeneration

Members News

Charity

42-43

Chamber Events

Staff Directory

Members News

Published October 2023 © Benham Publishing Media No. 1977 Editorial Content Manager Jessica Miller Jessica.Miller@liverpoolchamber.org.uk Advertising and Features Karen Hall Tel: 0151 236 4141 e: karen@benhampublishing.com Advertising Sales Catherine McCarthy e: catherine@benhampublishing.com Studio David Wright e: dave@benhampublishing.com

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4-5

Disclaimer Well Connected is mailed without charge to all Chamber members and distributed at all Chamber events. All correspondence should be addressed to the Editor at Liverpool Chamber. Views expressed in publication are not necessarily those of Liverpool Chamber. Reprinting in whole or part is forbidden except by permission of the Editor. © 2023. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

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ECONOMY

ISSN 2398-4406

Investment flatlining as interest rate concerns grow. The BCC’s Quarterly Economic Survey (QES) for Q3 2023 – the UK’s largest independent survey of business sentiment, made up of 91% SMEs and a leading indicator of UK GDP growth –shows that while firms expecting to raise prices in has fallen for the fifth consecutive quarter, almost half are now concerned about interest rates.

Overall, 35% of respondents reported an increase to domestic sales in the last three months, while 23% reported a decrease, largely unchanged since Q3 2022. Consumer service firms (e.g. cleaning, decorating) were the most likely to report increased sales (43%), while retail firms were the most likely to report a decrease (30%). Overall, 23% of respondents reported an increase to plant/equipment investment in the past three months, while 59% reported no change, and 18% reported a decrease. As measured as a percentage balance, the manufacturing sector stands at +12% (up from +9% in Q2) while the service sector stands at +3%.

ECONOMY

ISSN 2398-4406

The percentage of firms expecting their prices to rise (41%) has fallen for the fifth consecutive quarter but still remains high by historical standards. As measured as a percentage balance, the manufacturing sector stands at +36%, while the services sector stands at +38%, both down on the previous quarter.

Inflation remains the top external factor of concern for the majority of respondents (65%), though this has declined from the peak of 84% in Q3 2022. Interest rates are now a concern for 45% of respondents, up from 41% last quarter. Hospitality firms are the most likely to cite both inflation (74%) and interest rates (52%) as a concern.

“Shortages and price rises are now subsiding and cost increases are now the result of wage costs” Mid-sized services firm in East Midlands “We cannot put our prices up much as we trade under the VAT limit and there is no sign that this will change. This means we are unable to expand or significantly up our prices despite all our suppliers increasing theirs” Small hospitality firm in Bristol

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Increasing interest rates is not reducing inflation on core costs which is crucial as we cannot continue to absorb reduced sales prices and increase in costs” Mid-sized construction firm in Aberdeenshire “Our export business is 50% of what it was before Brexit” Large retailer in Norfolk

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WELCOME TO THE AUTUMN EDITION OF

‘WELL CONNECTED’ In this edition we celebrate innovation in all its forms as we look forward to our Innovation in Business awards. Innovation is at the very heart of business growth and I have been blown away by the quality of the applications for this year’s awards which made both shortlisting and judging particularly difficult this year.

Innovation is usually associated with the multi-nationals – the Apples, Microsofts and Googles of the world. Yet innovative practice happens in every business, whether introducing a new way of working, a process overhaul or the implementation of technology to drive productivity or output. The rise of AI into mainstream business practice is becoming ever closer. The next technological revolution is here and whilst I can assure you this column is drafted using my own words and typed using my own fingers, the availability of tools like Chat GPT are becoming increasingly influential in our lives, representing the next leap forward in innovation and the next opportunity (or threat) influencing how we function as a society and operate our businesses. Despite the exciting possibilities which innovation can deliver, these are still tricky times for many businesses. Whilst the headwinds at the start of the year

Liverpool Chamber

Paul Cherpeau. Chief Executive

Despite the exciting possibilities which innovation can deliver, these are still tricky times for many businesses. Whilst the headwinds at the start of the year have eased slightly, there remains a groundswell of challenges to navigate,

have eased slightly, there remains a groundswell of challenges to navigate, including the impending start of a General Election cycle and the implications for policy shifts by the current and future

including the scaling back of HS2 and the postponement of net zero targets for the country. Businesses continue to strive for a stable governing environment with policies developed with longevity in mind, rather than short-termist, reactionary decisions that require upheaval and rapid changes to business decisions. Ultimately, it will be businesses that generate the wealth and jobs required by the country. Innovation will be integral to that and the government must create the conditions within which business can prosper. We can but hope that the principles of stability, levelling up and investment in the north are incorporated into government priorities and the respective manifestos as they emerge over the coming year.

government of the day.

Have a great Autumn.

In recent months, several ‘big ticket’

Paul Cherpeau Chief Executive Liverpool Chamber

items connected with levelling up have received substantial attention,

MEMBERSHIP UPDATE

Hear about what the membership team have been up to throughout the past quarter Our hugely successful monthly #WellConnected networking event is already a hit, continually selling out with 140 attendees and usually hosted in a city centre venue. In addition to the monthly #WellConneted, we have now launched #WellConnectedNorth and #WellConnectedSouth, which are specifically dedicated to businesses in these regions of the city.

Lizzie Johnson Head of Commercial Services As the Chamber continues to grow, we are dedicated to supporting businesses across the city. With this in mind, we’ve expanded our networking events to cover both the south of the city and Sefton. This growth is being driven by our new Membership and Business Growth Managers, Helen and Tom, who joined the team back in June. Helen is on hand for our members in Sefton and Tom is here for members in south Liverpool.

The first #WellConnectedNorth event took place on the 22nd of September; a sell-out, with all 60 tickets being snapped up within 48 hours of being added to the Liverpool Chamber website. This demand for tickets demonstrates the immense appetite for Chamber support in the North of the city. The Lake House in Crosby was the perfect venue for this event, with views of the Sefton coast creating the perfect backdrop to a busy morning of networking. #WellConnectedSouth is set to be another huge hit, with requests for tickets coming in thick and fast, before it’s even been

added to our online events listings. Again, a reminder to us that the impact of the chamber extends well outside of the city centre. #WellConnectedSouth is due to take place at another fantastic venue, Strawberry Field, on the 20th of October. Being the first #WellConnected event dedicated solely to South Liverpool, we welcome both members and none members to attend, with no charge to none members. If you are a business based in either Sefton or South Liverpool, Helen and Tom, as well as the wider Chamber team are always just a phone call away – please don’t hesitate to get in touch. For all of our event listings, please visit the Liverpool Chamber website.

SUCCESS AT CHARITY BUSINESS NETWORK EVENT IN COLLABORATION WITH LIVERPOOL BID COMPANY emphasising our commitment to bridging third-sector organisations with local businesses.

James Parker Business Engagement Officer We’re excited about our recent partnership with the Liverpool BID Company, which allowed us to host the Charity Business Network event at the Liverpool Waters offices, courtesy of Peel L&P. The event brought together over 100 attendees,

Following our successful launch of the Charity Business Network in 2022, we encourage members to explore the advantages of corporate partnerships for the positive impact they have upon businesses, charities, and the local community. Many of our members and BID levy payers have existing Corporate Social Responsibility (CSR) initiatives in place, making the event a perfect opportunity to further support local charities. The event was filled with dynamic discussions, productive networking, and insights into aligning business values with charitable endeavours. We believe that there are plenty of untapped possibilities for our members and BID levy payers to collaborate with local charities, creating a

stronger sense of community and shared purpose. We’re proud to have showcased the potential for businesses and charities to collaborate together and we look forward to continuing this journey. Fostering connections that transcend the boundaries of the Liverpool business community, and collectively making Liverpool an even more compassionate and prosperous city.

MEMBERSHIP UPDATE

from businesses across the city. Our shortlist of nominees ranges from individuals, making waves in their own industries, to large businesses, demonstrating the impact that, often small, changes can make. From product and services, to wellbeing, community impact and beyond, our nominees showcase innovation is possible in every industry.

INNOVATION IN BUSINESS AWARDS With our Innovation in Business Awards just around the corner, it’s been fascinating to hear our members interpretation of what innovation means to them; from simple changes for good within a business, to complete overhauls to their ways of working. Innovation is at the forefront of business growth and success; without it, businesses would simply stagnate. So, what does innovation mean and why do we celebrate it so much as a Chamber? Most importantly, we celebrate because it positively impacts the future of member organisations, and therefore positively impacts the Chamber itself. Innovation is relevant to every member, from a sole trader, looking to improve their service or ways of working, to multinational companies, revolutionising their entire industry. Innovation is at the forefront of progression within every business. The business landscape today is very different to that when Liverpool Chamber was founded by a group of local merchants back in 1850. Fast forward 169 years and the COVID-19 pandemic led to a wave of innovation across the business community, the likes of which hadn’t been witnessed for decades. While this innovation was forced, due to measures beyond our control, it demonstrates the adaptability, not only of Liverpool businesses, but those across the globe. We learnt to communicate in new

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ways, work in new environment and for many of us, how to simply keep our heads above water in an extremely challenging market. But now that most of us are back to ‘business as usual’ we can’t take our foot off the gas when it comes to innovation. From developing skills to improving staff health and wellbeing, creating a more inclusive environment, forging new business relationships or improving ways of working to reduce our environmental impact, innovation should be at the forefront of business decisions.

Our shortlist of nominees ranges from individuals, making waves in their own industries, to large businesses, demonstrating the impact that, often small, changes can make. From product and services, to wellbeing,

And so, onto our awards; the city’s biggest celebration of innovation in the business community. The Liverpool Chamber Innovation in Business Awards take place on the 26th of October at St George’s Hall. We look forward to welcoming 500 guests,

So, how can you follow in our nominees’ success and drive innovation in your business? Well, there’s no better tool to have in your arsenal than being a Chamber member. Our Chamber Four Services, provided by Quest, offer free support to businesses and an expert ear, just a phone call away: • Looking to hire more staff or innovate ways of working? Chamber HR are on hand with HR support and hundreds of HR documents that you can use • Changing operational processes or upgrading your workplace? Chamber Health and Safety can advise you on how to remain compliant with Health & Safety regulations • Wondering about the legal implications of any changes, Chamber Legal can help you to protect your business and stay ahead of legal requirements Details of all Quest services can be found on the Chamber website, or alternatively one of the team are always here to advise. By ensuring that you’re signed up to our mailing list, you’ll not only receive news of our upcoming events, you’ll also receive news from your fellow members via our weekly e-newsletter, as well as the Voice of Business newsletter. You’ll hear about the ways in which members are innovatively growing their businesses, whether these be huge changes or day to day improvements. These examples will get your creative juices flowing to think about ways to improve, grow and innovate in your company. And last but not least, our International Trade team are on hand, should you wish to expand your trade horizons. If you’re an existing member or a none member who would like to join the Chamber, our membership team, Helen, Tom and James, are always here to help; the kettle is always on if you’re looking for someone to bounce innovative ideas off. Please drop them a message membership@liverpoolchamber.org.uk

FIVE MINUTES WITH

MATT HINE

GENERAL MANAGER LEXUS LIVERPOOL What does your typical day look like? Like anyone who has ever worked in a retail environment will testify, no two days are ever the same at Lexus Liverpool. It is easy for people to forget that we are effectively a shop, and therefore the working day is always varied, exciting and unpredictable! A typical day for me usually entails getting involved with the team meetings of a morning and making sure we are all set for the day ahead, communicating any brand and product updates so that the team are fully up to speed when dealing with clients, allocating leads that have come in overnight and checking through our customer satisfaction returns to make sure we are delivering on the Lexus covenant of “Experience Amazing” in our customer interactions. This is generally all before 9am! Then it can be anything from brand meetings, staff appraisals, interacting with our fantastic customers and checking the team have all they need to deliver memorable moments at every touch point. Tell us about your career journey This is always an interesting one…. I was literally working as a waiter in a cocktail bar when my first motor trade opportunity was presented to me. I was waiting on a large table who were on a belated Christmas evening out in early 2000 and it transpired that they were all from a Vauxhall Garage in Crewe. The Managing Director of Grasmere Vauxhall settled up and asked me if I wanted a day job selling cars. Two weeks later I was joining the team at Grasmere and the rest as they say, is history. I worked my way up through the ranks from selling cars to Business Manager which involved organising finance deals for

customers. After winning Business Manager of the year for Lookers in 2010 I was promoted to Head office to work in the Finance and Insurance Team looking after up to 26 businesses from a process point of view and delivering training to the teams which delivered some amazing results. The next stop on my journey was a move into Sales Management back in a dealership which reminded me just how invigorating the hustle and bustle of a busy dealership can be but, always being ambitious, I then moved up to General Manager overseeing the whole dealership operation and took over the reins at Lexus Liverpool in 2016. What does innovation mean to Lexus Liverpool? Lexus as a brand are synonymous with innovation. This is why we are proud to be associated with The Innovation in Business Awards, It’s a great fit for a brand like ours. In our ever changing times and with net zero and sustainability at the forefront of everyone’s agenda, be it private owners or businesses, we Lexus as a brand are synonymous offer a solution for everyone. From with innovation. This is why we are our industry leading self charging proud to be associated with The hybrid vehicles, to our plug in offering and our exciting range of Innovation in Business Awards, fully electric vehicles the All New It’s a great fit for a brand like ours. RZ450e and UX300e, we have all the right powertrains in the right market at the right time to assist people in reducing their motoring carbon footprint at a pace to suit much priority number one for 2024. Watch them and that they are comfortable and this space! With the arrival of LBX and the confident with. This level of choice is truly volume expectations from Lexus, we will be innovative and no other brand currently has the diversity of offering we have with the continuing to expand our team to make expertise and credentials to back it up. sure that we can continue to deliver class leading customer experiences. We will also What is your goal for the next year? be further investing in our existing team As we move towards 2024, the future for members to help them grow and fulfil their career aspirations. Lexus Liverpool is super exciting. We have a new product launch to look forward to in quarter one with the arrival of our new entry level car - the LBX. This addition to our range will bring our brand to a whole new audience so naturally, we are planning our biggest launch yet and that is very

Our overall goal is to keep delivering our legendary Omotenashi (the art of Japanese Hospitality) to customers, making memorable moments and continuing to grow our amazing business in the Liverpool City Region.

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SKILLS

EXPERIENCE THE HIDDEN HISTORY OF ANFIELD FOR FREE

Finding fun days out for the whole family that won’t break the bank isn’t easy, and finding fun days out that are completely free is even harder. But, if you or any of your family are football-mad, then Liverpool FC has the perfect activity to keep everybody entertained. The Anfield Origins Tour is a free, self-guided walk that takes you on a historical tour around the exterior of Anfield Stadium. Using QR codes and an app, visitors will be transported from the 19th Century to the present day, exploring the Reds’ remarkable past and discovering fascinating stories about the club at every stop. Tom Cassidy, Director of Tourism at Liverpool FC said: “We originally launched this experience during Covid, as a way for visitors to experience the magic of Anfield whilst adhering to social distancing guidelines. However, rather than stop the tour once we were able to re-open our

indoor experiences fully, we made the decision to keep The Anfield Origins Tour running. “We wanted to make sure that everybody could continue to come and enjoy our fantastic stadium, whilst learning about the hidden history of LFC, regardless of financial situation. So, the decision was made to make the tour completely free, to keep it accessible to all.” There is no need to book The Anfield Origins Tour. It can be taken at any time, and starts outside the Anfield Museum reception, where those taking part scan a QR code to download an app onto their phones.

Through this app, visitors will walk in the footsteps of the Reds’ founding father, John Houlding, and see where the first-ever dressing room was located. They’ll find the oldest remaining part of Anfield; discover the fascinating history of Stanley Park; learn more about some of the iconic figures who have helped to shape the club’s story. There is also chance to stop for some fantastic photo opportunities along the way. To find out more about other experiences available at Anfield, including the awardwinning LFC Stadium Tour, visit https:/ / www.liverpoolfc.com/stadium-tours.

SME INNOVATION: IT’S NOT JUST NEW PRODUCTS AND SERVICES Small businesses have always been key drivers of growth in developed economies, and the UK is no exception to this rule. However, SMEs due to their company size tend to be impacted more by the macroeconomic climate, which is characterised by rampant inflation, soaring interest rates (which are being hiked to supposedly counter the cost of living) and falling disposable income levels across the length and breadth of the UK. Larger organisations can often absorb these shocks easier. In this article, Iona Thomson, Client Director in Executive Education and Module Leader on Help To Grow: Management programme at the University of Liverpool Management School discusses the vital role that innovation plays in the survival and growth of SMEs and challenges common misconceptions about what constitutes ‘innovation’. An innovation mindset Being innovative is a key ingredient to any business’s success. However, with smaller budgets and arguably more constraints in terms of workforce and capacity, it is important that SME business leaders

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understand that innovation is very attainable on a smaller scale. To recognise that by harnessing and rewarding an innovative team mentality, will improve the business environment and overall performance. Innovation doesn’t necessarily mean the development of large-scale initiatives, new products or services. Most innovation involves doing the things we do every day a little bit better rather than creating something completely new and different. Whether it’s executing a new marketing strategy, improving the efficiency of current processes and working practices or helping improve your customers’ experience, adopting an innovation mindset every day allows businesses leaders to look at their business operations and opportunities differently, to survive, thrive and grow. To enable innovation in your business, look at how you identify new opportunities, risk manage the development of these opportunities in stages, test new products or services, align resources and plan how to scale up.

Iona Thomson

Help To Grow: Management programme at the University of Liverpool Management School is 90%-funded by UK Government to help SME leaders enhance their leadership skills and boost innovation and growth post-pandemic. Run over 12 weeks the programme includes online face-to-face sessions, 1-to-1 mentoring and peer support. Designed to fit around full-time work, the course is designed to helps SME leaders to drive profitability innovation and growth in their business. Liverpool.ac.uk/HelpToGrow

SPONSORED FEATURE

Graduate Futures: LJMU’s Golden Initiative Transforming Liverpool City Region

iverpool John Moores University (LJMU) has struck gold for its commitment to student outcomes. Awarded Silver overall and Gold specifically for Student Outcomes in the Teaching Excellence Framework (TEF), LJMU underscores its focus on graduate employability. This achievement comes to life through the university’s transformative Graduate Futures project. Funded by a £2.4 million European Social Fund grant, Graduate Futures has proven instrumental in developing a skilled, diverse workforce across Liverpool. As LJMU marks its 200th anniversary in 2023, this pioneering initiative embodies the university’s spirit of empowerment and social contribution.

The TEF Gold rating endorses Graduate Futures’ tremendous impact in launching graduate careers. “This award reflects our project and graduates’ vital contribution to Liverpool’s post-pandemic economic growth and recovery,” said Project Lead Shulah Jones. Shortlisted for Skills Provider of the Year in the 2023 Liverpool Chamber Innovation Awards, Graduate Futures cements its reputation as an agent of positive transformation in the region. The statistics speak volumes about Graduate Futures’ influence. Since its launch in 2022, over 300 local SMEs have been engaged, nearly 200 new jobs created, and 2,000+ students and graduates enrolled. Over 100 LJMU graduates have been placed into meaningful roles across dynamic industries,

from creative and digital to engineering, healthcare and more. Beyond the numbers, these figures represent lives transformed and a region revitalised by a highly skilled talent pipeline. Driving Graduate Futures’ success is its ethos of promoting inclusivity, diversity and opportunity for all. The project has actively empowered students from various backgrounds to fulfil their potential. “We’ve facilitated important conversations around neurodiversity in the workplace, collaborating with academics to educate businesses,” Jones added. This drive for diversity and inclusion has nurtured more progressive, welcoming workplaces across sectors.

Proactive in confronting the challenges of the pandemic’s impact, Graduate Futures has equipped LJMU graduates to enter the workforce in the ‘new normal.’ Extensive oneon-one guidance, targeted training programs, and confidence-building webinars have empowered students to adapt to a changed world. By supporting graduates with job placement and personal and professional development, Graduate Futures has fostered resilience and agility sought after in today’s dynamic job market. Through innovative initiatives like the Future Leaders Advisory Group (FLAG) and monthly Coffee Club gatherings, graduates, employers, and the project team have enabled valuable networking and mentorship opportunities.

Such collaborations have laid the foundations for developing the next generation of business leaders in the Liverpool City Region. By strategically collaborating across education, industry and community sectors, Graduate Futures has fostered integration and alignment - creating careers, bridging the gap between academia and business, and spurring economic prosperity. It has advanced LJMU’s partnership strategy, cementing the university’s economic and social impact in the city and beyond. Graduate Futures exemplifies the power of investing in human capital. The project’s bespoke approach recognises that graduates are not just job applicants but the city and region’s future - innovators, leaders, and change-makers. By providing platforms for skills development, hands-on experience and professional networking, Graduate Futures has empowered graduates to bring fresh thinking and passion to their work, driving growth for themselves and their employers. As LJMU celebrates 200 years of education and transformation in 2023, Graduate Futures is a contemporary embodiment of the university’s bold and enduring mission to enrich lives. Its legacy will continue inspiring innovation and changing lives across Liverpool for generations. Most importantly, Graduate Futures graduates will carry this spirit forward - the trailblazers, visionaries and leaders of the city’s future.

REGENERATION

THE IMPORTANCE OF SUSTAINABLE URBAN DRAINAGE Sean Keyes, MD of Sutcliffe, outlines the importance of investment into Liverpool’s aging drainage networks As we saw this August when the city was hit by intense rainfall, the region can certainly be more progressive in its efforts to prevent flooding by vastly improving its flood prevention systems. The adoption of rainwater attenuation systems will improve rainwater drainage management and reduce flooding, ultimately improving people’s lives in areas that are at risk of flooding such as South Liverpool, along the River Alt such as Huyton and Wirral. Sustainable urban drainage systems (SuDS) have rightly emerged as a vital solution in the fight against flooding and water pollution caused by utility companies discharging untreated wastewater into watercourses. At Sutcliffe, we specialise in Flood Risk Assessment, helping our clients manage and reduce the risk of flooding of homes and land - and when working on new residential

housing sites, we are now constructing enormous underground storage tanks which trap and store rainwater which slowly releases the water into the drainage system, for up to 24 hours, substantially reducing the peak of a large flood. This is a vital contribution to further reduce rainfall into the already overloaded region’s drainage systems, which can lead to highways flooding and pollution. Nevertheless, sustainable urban drainage systems also promote water conservation and boost local ecosystems. I believe that the existing drainage networks in Liverpool and other major cities are Victorian, and require significant investment. The construction of all new projects using SuDS and other flood preventative measures will ultimately improve people’s lives across the city and will prevent damage to homes and in the most extreme cases, prevent unnecessary deaths.

I have seen first hand what can happen when we experience heavy rainfall. For instance, heavy rainfall results in road gullies being unable to function as designed and this periodically results in flooding of low lying roads or our homes and shops in our region. To achieve long-term success, it’s important not only for utility companies, but also Government policymakers, developers, and engineers to work together to make sustainable urban drainage systems a more integral part of our infrastructure moving forwards. I’m immensely proud to be a Chartered Civil Engineer within our city and I believe that new alternative designs will improve our drainage network. This is most critical as we have recently experienced, immediately following a storm, our drainage systems are currently not fit for purpose.

INNOVATIVE PROJECT AIMS TO DRIVE INDOOR AIR QUALITY IMPROVEMENT Torus, through its charitable arm, Torus Foundation, has been delivering a project to help raise awareness and increase understanding of indoor air quality, while sharing key messages to support Torus customers of ways to ‘clean’ the air in their home. The aim of the Indoor Air Quality Project, funded by the Beyond Children and Young Person’s Transformation Programme hosted by Alder Hey Children’s NHS Foundation Trust, and Torus, was to help raise awareness and increase understanding of indoor air quality, while sharing key messages to support Torus customers of ways to ‘clean’ their air in the home. Background Indoor air quality refers to the cleanliness of air that we breathe inside (at home, work, school etc). It is known to affect our comfort, wellbeing, and health (particularly

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respiratory health). Children are spending more of their time indoors than ever, and poor indoor air quality can be a significant source of potential ill health. Associated health effects in children include breathing problems, chest infections, low birth weight, pre-term birth, wheeze, allergies, eczema, skin problems, hyperactivity, inattention, difficulty sleeping, sore eyes and not doing well at school. Empowering customers As part of the project two hundred air quality monitors from AirThings, have been installed into Torus homes across Liverpool and other areas, where young children also lived in the property. Kate Shone, Managing Director for Torus Foundation, said: “Health and Wellbeing being one of Torus Foundation’s key areas of support. This project is providing us with the information we need to keep our customers informed and educated about

how to optimise the air quality within their homes. This project is another great example of positive changes we can make for our communities through collaborative working.” Sector impact Throughout the project, Torus Foundation has provided ongoing support and feedback to the customers involved, that has not only helped towards raising awareness and knowledge around indoor air quality and to empower them to understand ways in which they can make changes for the health of their family, but identify where additional help may be needed to improve readings benefitting the customers’ living conditions in the property. The anonymised data collected has also been shared with academics who are producing a study based on the results to help improve indoor air quality throughout the social housing sector.

PATRON NEWS

WHAT’S HAPPENING WITH RESEARCH AND DEVELOPMENT TAX RELIEF?

Darren Griffin Tax Director

The past 18 months have seen significant changes to research and development (R&D) tax relief, driven by HMRC’s focus on reducing levels of fraud and abuse in the system. Key changes include an extension to certain qualifying expenditure, amendments to the guidelines defining R&D for tax purposes to include advances in pure mathematics, a focus on UK innovation for accounting periods beginning on or after 1 April 2024, and other minor changes. Furthermore, for qualifying expenditure incurred from 1 April 2023, the rates of R&D tax relief have changed. SMEs face a reduction in their level of benefit but companies claiming under the R&D Expenditure Credit (RDEC) will benefit from increased rates of relief. This article will focus on the current HMRC landscape, the approach to tackling abuse, and the future of R&D tax relief. HMRC landscape and tackling abuse HMRC has increased its scrutiny of R&D claims due to its estimate that fraud or error exists in almost 17% of claims. This totals £1.13bn, of which £1.04bn relates to the SME scheme. This has led to unprecedented levels of enquiries as HMRC seeks to tackle the issue. There are broadly two types of enquiry. Those led by its Wealthy and Midsized Business Compliance unit have a caseworker assigned, generally resulting in a more manageable process and an earlier

conclusion. However, enquiries led by the Individual and Small Business Compliance unit take a ‘volume compliance’ approach, which is proving more difficult to navigate and has been particularly criticised by many, including the Chartered Institute of Taxation. Whilst over time we hope to see a drop in HMRC activity back towards normal levels, other specific changes will enable HMRC to further target its efforts on poor quality claims.

R&D tax claims are still a generous relief and play an important role in encouraging companies to innovate and seek advances in science or technology. For accounting periods beginning on or after 1 April 2023, companies must submit an Advanced Notification Form (ANF) no later than six months after the end of the accounting period, where a company has either never previously claimed or not done so in the three previous accounting periods.

In addition to the ANF, all companies are now required to complete an Additional Information Form (AIF) for claims submitted on or after 8 August 2023. Both forms will require greater levels of detail to be provided to HMRC. In addition, claimants must also split qualifying expenditure by project which then drives the number of projects for which technical details need to be provided within the form, which will generally be a minimum of three projects but no more than ten. The future is still bright! The above changes are mainly aimed at reducing fraudulent claims and maintaining necessary standards by claimants and advisers. However, R&D tax claims are still a generous relief and play an important role in encouraging companies to innovate and seek advances in science or technology. More change is coming, in the form of a proposed merged regime, but R&D tax relief is certainly here to stay for the foreseeable future. darren.griffin@rsmuk.com

A SEPTEMBER TO REMEMBER DOUBLING THE SUPPLYWELL TEAM Just like every school throughout the UK, SupplyWell stepped into September with an influx of new faces as team members were recruited to support internal operations. The team helping schools to save money and enabling teachers, teaching assistants, and cover supervisors to get paid what they deserve has doubled in size, starting the new term on a positive footing. Earlier this year, SupplyWell opened operations in Manchester and Cardiff. This came as a result of continuous success in helping schools and teachers find the right match. The flexible workforce approach to tackling supply means that schools have an extension to their team with access to trusted members of teaching staff

whenever they are needed. Now, even more schools are paying less for consistency and high quality teachers, teaching assistants and cover supervisors, while a record number of educators are being paid fairly, teaching happier, and have their well being treated as priority.

SupplyWell is building the future of work in education, and the team behind the innovation has doubled in size. Now operating as a workforce of over 20 talented individuals, even more time and resources can be dedicated to helping schools save money and grow their flexible workforce of happy supply staff. While SupplyWell is an Ed-tech industry leader, the growing team maintains a strong people focused approach with friendly Educator Partners and expert School Partners always putting wellbeing at the heart of all they do. SupplyWell’s CEO and co-founder Michael says “SupplyWell are creating something special, and behind every milestone, every innovation, and every success story, there’s a team of amazing people changing the future of work in education for the better.”

If you want to find out more about SupplyWell and access your flexible workforce while saving your school money, talk to our team today on 0333 305 0601 or email hello@supplywell.co.uk.

SKILLS

HUGH BAIRD COLLEGE PARTNERS WITH INDUSTRY GIANTS FOR ELECTRIC VEHICLE EDUCATION IN COLLABORATIVE GREEN SKILLS PUSH Six colleges in the Liverpool City Region have been developing a range of curriculum and training initiatives that directly address the evolving skills needs of employers in Liverpool City Region’s green sector. The overarching goal is simple yet profound: impart better skills that lead to better jobs, ensuring that students have every opportunity to lead improved lives. The momentum behind these projects has been made possible through the support of the Strategic Development Fund (SDF). The projects have centered on green skills and sustainable working practices, with the six colleges collaborating with each other and leading a project. These include: • Electrification of Vehicles (Hugh Baird College) •Modular Housing (Wirral Met College) •Hydrogen Technologies (Riverside College) •EV Charging Points (Southport College) •Retrofitting (St Helens College/Knowsley College and City of Liverpool College) Leading the Electrification of Vehicles project, Hugh Baird College has developed electric/hybrid vehicle courses at Levels 1 and 2 in collaboration with the industry, upskilled tutors in the latest skills and invested in new facilities.

Hugh Baird College Principal and Chief Executive, Rachael Hennigan, said: “Thanks to the SDF support, we have procured high-spec electric vehicles, topof-the-range diagnostics, and developed industry-standard workshop facilities to ensure the highest quality of education and training for our students.” “This commitment to excellence is further exemplified through our partnerships with industry giants such as Toyota, Lexus, and Hatfields Jaguar. These collaborations ensure that our students are equipped with both the technical skills and the employability skills that are in high demand in the automotive and green industries workforce.” “As part of the project, we have developed bespoke Electric/Hybrid Vehicle Maintenance courses through partnering with local automotive dealers. These courses are tailored to meet the specific needs of employers, ensuring that the curriculum we offer is future proof to meet the evolution of the automotive sector

ASK THE EXPERT:

ALISON POUNTNEY Entrepreneurship and Start Up Consultant at University of Liverpool Alison.pountney@liverpool.ac.uk While interacting with those supporting entrepreneurs in Liverpool, I frequently hear frustrations about the siloed nature of their work. Opportunities for collaboration often go untapped. This fragmentation hampers resource efficiency hindering the overall growth of our entrepreneurial community. Despite abundant expertise, duplicated services are common, indicating a need for more strategic allocation allowing us to build a comprehensive and interconnected support system for emerging entrepreneurs. LCR Founders Project University of Liverpool and Liverpool John Moores University jointly established LCR Founders, backed by ERDF. Through the initiative, both universities effectively brought together student and graduate talent, nurturing the emergence of innovative start-ups across the LCR. The approach not only retained skilled graduates but also addressed skill

Liverpool Chamber

shortages, created jobs and fostered positive economic growth for the city. The university partnership has triggered collaborative efforts with many other city organisations, leading to a valuable exchange of knowledge, mentorship, and support that goes beyond the project’s original scope. Challenges ahead With many funded projects concluding, the challenge lies in continuing to cultivate these opportunities. Supporting entrepreneurs beyond their specialised subjects is pivotal as it encourages a holistic approach to innovation. While expertise is vital, entrepreneurs often encounter multifaceted challenges demanding diverse skills and a comprehensive grasp of various business aspects. Extending support beyond immediate expertise aids entrepreneurs in navigating complexities, adapting to markets, and devising well-rounded solutions.

in line with the City Region’s ambitions to achieve net zero carbon by 2040.” A representative from a Toyota Dealership shared: “Working in collaboration with Hugh Baird College and sharing our intelligence will enable our industry to grow and will have a stronger impact on the quality of delivery of auto-tech qualifications of the future.” Hugh Baird College plans to develop and introduce Electric/Hybrid Technology qualifications at Level 3 and 4 from 2024.

Collaboration is key Collaboration among regional institutions and organisations is crucial for nurturing this entrepreneurial ecosystem. Collective endeavours establish an interconnected network leveraging diverse resources, experiences, and perspectives. Such unity accelerates growth, fosters idea exchange, mentors, and drives collaborations. This cohesive ecosystem attracts investment and talent, bolstering the region’s reputation as an innovation hub and promoting sustainable economic progress. When we join forces, the region becomes greater than its parts, enabling innovation to flourish. What next? We must consider adopting a shared responsibility to fuel a vibrant ecosystem, drawing investors beyond the traditional capital to Liverpool. Embracing a horizontal information-sharing approach, rather than vertical hierarchy, interconnected knowledge dissemination can foster collaborative growth, enabling entrepreneurs to access diverse resources. Institutions should rethink their roles, welcoming a collective vision. By fostering an open ecosystem, smaller regions can usher in an era of innovation and economic resurgence, breaking free from exclusivity and barriers.

COVER FEATURE

MAKING A MARK ON THE WORLD Since its foundation in 1898, Liverpool School of Tropical Medicine (LSTM) has been a global centre for innovation in health. From pioneering new discoveries to life-saving treatments, LSTM’s world-class research – developed right here in Liverpool - has made its mark on the world.

And as LSTM celebrates its 125th anniversary, it is also reflecting on some of the great, innovative individuals who have come through its heavy wooden doors on Pembroke Place and onto transformative careers in global health. This esteemed group include Dr Natalie Roberts, Executive Director at Medecins Sans Frontieres, Dr Letitia Obeng, the first Ghanaian woman to receive a doctorate in science who went on to be awarded her country’s highest national award the Star of Ghana, Dr Anarfi Asamoa-Baah, the former Deputy Director-General of the World Health Organisation, and Dr Wu Lien-teh, the inventor in 1910 of a mask which is the forerunner of today's N95 respirator. LSTM is a global community of passionate and skilled researchers and future health leaders. However, as well as attracting the best and brightest scientific minds from around the world, LSTM is proud of its Liverpudlian roots, and its role as an anchor

institution in Liverpool’s mission to be a leader in research and development. The LSTM-led Infection innovation Consortium (iiCON) programme alone, established in 2019, is a leading centre for infectious disease R&D based innovation, bringing together industry, academia, and the NHS to accelerate the discovery and development of innovative new treatments, diagnostics, and preventative products for infectious diseases. It plans to boost infection R&D spend in the North West by £1bn by 2030. And LSTM also support local communities – whether it’s the students, staff and alumni working within the NHS, or initiatives such as the Liverpool Vaccine Equity Project, which saw LSTM work closely with Liverpool City Council, local GP practices and community champions and volunteers to halve COVID-19 vaccine inequity and overcome barriers to vaccine uptake. There has been substantial investment in developing LSTM’s educational facilities in the city, including the new £9m Pembroke House, a home for professional, industrial and education training at LSTM. However, to achieve its long-term vision for education, LSTM wants to keep innovating. LSTM’s education leaders are determined that young people from the North West the prospective life-saving researchers and visionary global health leaders of tomorrow

Isabel Lucas

The Immersive Suite at Pembroke House

- are a key part of its next 125 years. After all, as LSTM’s Dean of Education Isabel Lucas explains, why would you need to study anywhere else? “This is a great city in which to study, live and work and the thousands of students attracted to Liverpool contribute significantly to the local economy,” she said. “More than that though, the impact of those students culturally and in terms of the skills they add business and industry, adds a social richness to Liverpool and allows us to boast about how innovative we are.” “There are significant opportunities here for innovation in healthcare and the huge array of related industries such as logistics, marketing and legal services. “Life sciences, health and education are the largest areas of employment in our region and so working collaboratively to support innovation and create more opportunities is something LSTM takes seriously – you can see this through our current partnership working and the numbers of LSTM staff also working across our NHS. “Whether it’s contributing to health outcomes on Merseyside and helping to boost innovation and economic growth, or if it’s being part of international efforts to better diagnose, treat and eradicate disease, it’s clear that LSTM, and Liverpool, is a great place to study and start a career.”

“Life sciences, health and education are the largest areas of employment in our region and so working collaboratively to support innovation and create more opportunities is something LSTM takes seriously – you can see this through our current partnership working and the numbers of LSTM staff also working across our NHS.”

Scholarships One way that LSTM is keen to innovate further is through continuing to offer scholarships, helping talented students from underrepresented or disadvantaged backgrounds to access postgraduate education. “We know from talking to LSTM students and alumni that scholarships change lives,” said Isabel. “Those pots of money which go towards student fees and costs of living make the difference between a student getting a degree and going on to save lives, and not.” LSTM offers a range of financial support and scholarships to prospective students who are unable to obtain the full tuition fee from other sources and on the basis of academic merit and meeting eligible criteria. This includes its 125th Anniversary Excellence Scholarships, which will halve fees for some students from low-and-middle income countries (LMIC). Home students can apply for the MSc Merit Scholarship, which offers partial fee funding, and in 2023 entry it offered The Director's Anniversary Scholarships, providing full fees plus an amount towards the costs of living at the Liverpool campus for a student from the UK and from a LMIC. For Isabel, this is about giving more opportunities to add to LSTM’s vastly talented student population. “Our students are outstanding, and I am blown away each year by the impact recent alumni share with us,” said Isabel. “Just recently, I’ve had the privilege to hear from alumni who had won a World Lung Health Award, and another who had stayed in Liverpool to work with disadvantaged communities to improve health and develop public health policy. “Every single student that walks through our doors makes a positive difference and saves lives. I feel privileged to work alongside them on their postgraduate journey.” Rachel Byrne is a Liverpool local whose career in health research at LSTM took an unorthodox path. She left school without A-Levels, and was the first woman in her family to attend university when she enrolled on a foundation course in Tropical Disease Biology at the University of Liverpool. Since then, her postgraduate studies took her to Dublin, to the Malawi Liverpool Wellcome Programme for her PhD, and then back to Liverpool and LSTM, where she is working on novel implementation strategies for diagnosing infectious diseases, primarily for tuberculosis, a leading cause of infectious disease death. She works on the Start4All project, collaborating with institutions in Bangladesh, Brazil, Cameroon, Kenya, Malawi, Nigeria and Vietnam. She’s also involved in delivering science outreach in her hometown. During the COVID-19 pandemic, she teamed up with Everton in the Community as one of their STEM ambassadors to educate young

Liverpool Chamber

students in Liverpool about the significance of handwashing in combating COVID-19, and has spoken on Radio Merseyside to bring scientific concepts to a wider audience. She’s a huge advocate for the importance of early career researchers, who may be just beginning their careers in health and disease, but are likely to have crucial roles in ensuring the health of future generations “We are poised to face the challenges of the next pandemic head-on, however that pandemic looks. Investing in us means ensuring a robust foundation for addressing future health crises effectively,” she said.

Every year LSTM receives more applications for scholarships that we can give away. It therefore relies on philanthropic partnerships with charitable institutions, individuals and the support of businesses to provide further support for talented students. Isabel’s ambitions for LSTM’s education offer recognises the central importance of being a key part of the city, both in terms of its community and economic offer, but also in encouraging the ambitions of young people in Liverpool to pursue careers in science. That, says Isabel, is made possible through the support of LSTM’s partners in the region and further afield. “I mentioned the thousands of students taking postgraduate degrees in the North West but do you know only 16% of those are from Liverpool?” she said. “We want to work with partners that will allow us to be focussed on encouraging and supporting more undergraduates to consider taking their education and professional training further. “This is not only important to me personally as a Scouser, but it is a key part of LSTM’s mission and values – we exist to make a difference and work in partnership.

“Funding scholarships for students from northwest England is a way of nurturing local talent that might otherwise go untapped and an excellent advertisement for the groundbreaking research happening on our doorsteps.” She says it is crucial that there is support out there for students from backgrounds like hers to take up these essential roles in the future. “Funding scholarships for students from northwest England is a way of nurturing local talent that might otherwise go untapped and an excellent advertisement for the groundbreaking research happening on our doorsteps. “Many bright minds in this region might lack opportunities due to various barriers, similar to myself, who can’t afford to pursue higher education without scholarships and bursaries. “By providing scholarships, we open doors for these individuals to pursue education and careers in fields like global health. Having people in research from all different backgrounds offers a unique perspective that will enrich the global health landscape, enabling us to tackle health challenges more comprehensively.”

“That applies equally to working across the region to ensure those who are capable of accessing a world-leading specialist provider of education, in the top 6% of universities in the world, have barriers removed to allow them to do just that.”

A message from LSTM LSTM is Liverpool Chamber of Commerce’s ‘Charity of the Year’ for 2023-24. In November, LSTM will celebrate its 125th anniversary and launch an ambitious Anniversary Campaign. There is a long-established connection between the Liverpool business community and LSTM and we are hoping that this partnership will encourage support from members in the same way it did many years ago. The Founders’ Circle is one of LSTM’s fundraising Anniversary initiatives; a group of 125 ‘founding’ donors who have each made a pledge of at least £1,000. We would be delighted if you would consider making a pledge to LSTM’s 125th Anniversary Campaign and support us. The funds raised from Chamber members via this initiative and through Chamber events will contribute to supporting a Scholarship student from the North-West region. Your pledge can be fulfilled either as a oneoff donation or as part of a fundraising initiative within your organisation. Contact Stacey Lavey, Senior Philanthropy Manager for more information: Stacey.Lavery@lstmed.ac.uk

PATRON NEWS

KEEPING YOUR CUSTOMERS DURING THE FINANCIAL SQUEEZE With high interest rates and inflation still rising, businesses need to ensure they weather the storm and ensure they keep their customers happy, rather than lose them. Helen Christian, Head of Service Delivery at Face for Business, our strategic partner, and the UK’s favourite telephone answering service according to Google reviews, talks on the measures they have implemented to ensure they have kept clients through rocky times. Helen explains, “Several years ago we realised that whilst it is always hard and expensive to get new clients on board, it’s easy to lose them especially when challenging times hit. Customers have choices and don’t want long-term contracts; they want to be with you whilst you add value and offer flexibility. In our opinion, if you don’t add value and offer flexibility today, they could be someone else’s client tomorrow. We wanted to focus on keeping our clients closer than how other call handling providers do. In order to do this, we made several strategic decisions to keep clients close.”

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Give clients something they don’t get with your competitors. We decided, early on, that clients would benefit – not only to see a notification of the transfers made or messages sent – but also from being able to listen to our PA’s doing the job for them, so, we allow all our clients to listen to the recordings easily, at the touch of a button. Talk to them, ask for feedback. You can often nip challenges in the bud rather than lose clients without knowing why, or, understanding when it is too late. All our clients can give feedback on any message or transfers they listen to, by simply clicking on the feedback button. This feedback is always replied to within 12 hours. Additionally, every lead PA agrees with clients how often they want us to contact them, so it’s not at our pace, it’s at the client’s.

Ensure your price is fair and remember, no one likes extra charges, especially when times are tough. Our pricing has always been transparent; we don’t charge for transfers to mobiles or landlines and we never charge for extras, like evening or weekend call answering. During Covid, we introduced ‘bill optimisation’, that ensures our clients are always on the best tariff. Of course, if they have a quiet month, it can be disappointing for us, however it would hurt more if they decided to leave altogether, likewise, when they are busier, we will still be working with them.

We hope, by sharing these strategies, they help you think about your own and assist in possibly keeping clients for the long term, not the short.

Helen Christian – Head of Service Delivery Face For Business - the UK’s Favourite Telephone Answering and Live Chat service.

“Several years ago, we realised that whilst it is always hard and expensive to get new clients on board, it’s easy to lose them, especially when challenging times hit. Customers have choices and don’t want long-term contracts; they want to be with you whilst you add value and offer flexibility.”

MEMBERS NEWS

INVESTING, INNOVATING & EVOLVING

Since 1965, ComCab (and Mersey Cabs as it was previously known), has continually invested, evolved, and embraced technology and innovation. The focus of the business has been and continues to be looking at what improvements can be made to facilitate and improve service levels and business growth. This continued strategy has seen the business grow from a small, humble fleet to an operation that provides bookings for nearly a third of Liverpool City Council’s licensed Hackneys each week. The foundations of the taxi industry as we know it today were laid in post-war Britain and the arrival of two-way radios. The introduction of shortwave radios was groundbreaking for the industry, providing real-time communication between passengers, drivers, and dispatchers. With the advent of two-way radios in vehicles, dispatchers could coordinate multiple vehicles simultaneously, making drivers more efficient and providing an improved service to passengers. Customers could now book transport on-demand from door to door without the need to leave their premises. This era created a launchpad for ground transport solutions and the evolution of the taxi industry, creating opportunities for entrepreneurs to establish businesses and fleets that went from serving a village to now spanning entire countries and continents. As the Twentieth Century ended, the industry adopted the next wave of technological advancement, computer-based satellite technology. For many years, taxi companies had been limited in their ability to expand and grow. Although two-way radios had helped businesses grow from single-driver operators to multiple-driver fleets, the ability to manage larger fleets and a broader customer base was limited due to wave band congestion. Satellite dispatch technology was the innovation that created mega-fleets and the ability for businesses to process millions

Liverpool Chamber

ComCab is Liverpool’s longest-established taxi company, proudly celebrating its 65th anniversary. Over the past seven decades, the landscape of their industry and the world around them has been driven by advancements in technology and innovation.

of bookings annually whilst simultaneously managing hundreds of drivers at any one time. Not only did the technology make drivers more efficient, but it also increased public confidence and safety perceptions, with dispatch operators now able to track vehicles. The twenty-first century has arguably been the smartphone app era for any consumerbased business, none more so than the taxi industry. Whereas some may point at the arrival of global ridesharing app providers as their downfall, ComCab has embraced the changes these market agitators have delivered and has continued to demand its own technology partners continue to develop and innovate. Businesses that fail to invest and innovate will lose market share and decrease their attractiveness to other consumers and businesses. Innovation is not solely based on financial investment in technology; innovation can come in the form of the implementation of ideas, processes, and procedures a business chooses to implement to help move its business forward and remain

as relevant and attractive to today’s client base as you were sixty-five years ago. You should not be afraid of change. Instead, businesses should embrace it and learn to make it work for them. Over the last 65 years, innovation has been at the forefront of the taxi industry and ComCab, from the vehicles transporting passengers to how bookings are taken, dispatched, and paid for. Much of the innovation ComCab has benefited from is a result of continual investment in technology and strategic planning. The public perception of taxi companies over the decades has been engrained from what they have seen on TV soaps, such as Coronation Street, or memories of back street minicab ranks from nights out as a teenager. Tatty smoke-filled offices, with a single person sat behind a mic’. The reality of the modern taxi company are bustling offices, driven by strategic plans, innovation, and technology. Modern taxi companies have highly skilled admin and support teams dealing with all aspects of a modern business: Finance, IT and infrastructure departments, data analysts, sales, and marketing executives, all working to support the dispatch and fleet services teams who get the vehicles from where they are to where they need to be. As ComCab celebrates its past, it looks forward to the future and continued growth and expansion. ComCab is part of CityFleet Networks, which has a combined fleet of 1,650 vehicles between Liverpool and Chester in the Northwest. In 2024, the combined fleet is projected to complete over five million bookings, generating over fifty million pounds in the local economy. With a new online booking platform specifically tailored for corporate account holders and the full integration of automated voice technology to assist in generating a consistent and greater user experience. ComCab will continue to evolve and innovate and adapt its model to meet the demands and needs of its consumer base for many years to come.

MEMBERS NEWS Geraldine Fuller centre with (left) lawyer Francis McEntgart one of the BIPC Entrepreneur in Residence team and (right) Miguel Doforo with course participants of the Spotlight on You Programme

BIPC LIVERPOOL CITY REGION:

HARNESSING INNOVATION EVERY DAY Over 2600 innovators have benefitted from BIPC services over the last three years. BIPC Liverpool’s Geraldine Fuller explains why.

From new ideas to creative thinking, advancements in technology to groundbreaking innovations, innovation is at the heart of all economic and societal development. Whether you are a sole trader, or a multinational plc, survival and growth is only possible with a mindset that embraces advancement and progress. Across the UK, the network of Business & Intellectual Property Centres led by the British Library in London is harnessing and nurturing new ideas every day. BIPCs are making libraries everywhere engines of economic growth and BIPC Liverpool City Region now has a national reputation as one of the best performing in the country. Every month over 120 individuals utilise the extensive range of BIPC services which are delivered from Liverpool Central library as well as in libraries and other locations across the City region. Protecting new ideas and business assets is crucial for everyone at every stage. Failure to get this right can result in expensive, lengthy and potentially legal challenges. People come to us for free specialist legal advice on intellectual property. They can

access expertise on registering a trademark, filing a patent, design rights and ask us general questions about protecting their assets which could be on everything from domain names to customer databases.

This vital service has proved a lifeline for many and has had a transformative impact on thousands of people since it started.

These clinics are staffed by a team of professionals who all give up their time and expertise to help businesses. This vital service has proved a lifeline for many and has had a transformative impact on thousands of people since it started. All innovators are welcome to attend BIPC Liverpool events and use our services. People from all walks of life from all sectors including food, design, music, gaming, manufacturing as well as CICs and charities can benefit from the unique and valuable package of support available.

We also offer a rich programme of high quality online and physical events designed to help people improve their business knowhow, connect with others and develop skills. The Business and IP Centre in Liverpool Central Library offers a huge amount of business resources including powerful databases containing vast amounts of up -to the minute industry information, market trends for conduct research and due diligence all at no cost.

Earlier this year we were invited to the House of Lords to launch the latest BIPC economic impact report. ‘Democratising Entrepreneurship 2.0’ revealed we have supported over 2600 business and helped create over 1000 enterprises over the last three years. Our range of services is continuing to expand and we look forward to working with many more Liverpool Chamber members over the next year and beyond.

Our weekly Entrepreneur in Residence Clinic takes place every Thursday and is run by former Lord Mayor and successful business owner Gary Millar FLJMU.

For more information email libraries.enquiries@liverpool.gov.uk Follow us on LinkedIn - BIPC Liverpool City Region

MEMBERS NEWS

RE-ENGAGING THROUGH CREATIVE LEARNING Natalie Flynn is Senior Creative Learning Manager for the Ambassador Theatre Group, and leads on this for the Liverpool Empire Theatre. Here she tells us about the remarkable work she does in the local community. Over the last 12 months we have enabled 15000 people from across the Liverpool City region to engage with the Liverpool Empire Theatre via our Creative Learning programme of events and activities. Our programme provides extraordinary experiences to nurture the future, engaging and empowering people of all abilities, ages, gender, races and socioeconomic backgrounds in local communities and schools. Our aim is to increase access to the performing arts and to inspire a diverse future workforce, audience, and creative global community. Last academic year, we engaged 12,781 students across our nine enrolled Partner Schools through a year-round offer of engagement. Schools Partnership Programme for Academic year 2023/24 includes workshops with English National Ballet, an opportunity

Liverpool Empire Youth Theatre presents Legally Blonde The Musical. Image by Phil Tragen

to perform at Liverpool ONE Christmas Launch, cast-led workshops and pre-show Q&As with visiting companies such as Mischief Theatre and many more. “Being a partner school of Liverpool Empire has inspired a generation of students and we are so thankful for the opportunities it provides” Rosanna Rigby Tutor at Warrington & Vale College. Under the supportive guidance of industry professionals, participants involved in our Youth Theatres experience an authentic, professional environment, preparing them for the world of work within the theatre industry. Following record-breaking performances of Legally Blonde The Musical in August by the Liverpool Empire Youth Theatre, we are delighted to have seen over 300 young people at our annual auditions this autumn. 2022/2023 has also seen the highest number

of alumni working in the industry and making their professional West End debuts. “My time at Empire Youth Theatre has been invaluable, I have learnt so many life skills, gained friends for life and, discovered a confidence and belief in myself “ Grace Hunt, Youth Theatre Participant 2019 - 2023 Partnership is at the heart of what we do. Following the effect of the pandemic on culture, schools, and communities; working together across sectors to rebuild, reengage audiences, and for resilience, is vitally important. We forge relationships with other organisations to further our impact locally and nationally. Contact me at natalieflynn@ theambassadors.com or Sales & Development Manager, Adam Birch at adambirch@theambassadors.com for ways in which we can work together.

CARE BEFORE CRISIS: HOW PROACTIVE WELLBEING SUPPORT CAN REVOLUTIONISE YOUR WORKPLACE From family concerns to financial struggles, menopause symptoms to mental health challenges - life’s everyday pressures can quickly build into overwhelming roadblocks to wellbeing. With many traditional means of support – particularly for mental health – becoming inundated with users in recent years, more and more employees are now turning to their organisations for access to support pathways. In fact, research has found that the number of employees using their workplace’s Employee Assistance Programme as a primary means of sourcing mental health and wellbeing support is on the rise, with the estimated ROI of such programmes now peaking at a staggering £10.85 per every £1 spent by employers (EAPA, 2023). Historically however, many workplace support systems and wellbeing strategies suffer from the same downfall – forgetting that prevention is always better than cure and becoming a reactive, rather than proactive, treatment. With many wellbeing

Liverpool Chamber

By acknowledging the full range of mental and physical wellbeing needs that make up our overall health and seeking to address these needs before they become a concern, proactively healthy organisations are able to promote an inclusive, long-term health strategy that keeps their workforce happy, healthy, and motivated.

strategies being designed to offer help after employees reach crisis, EAPs (Employee Assistance Programmes) can be a key factor in helping workplaces avoid both absentand presenteeism, as well as stress and health related absences. So, how is a proactive, holistic approach to wellbeing so innovative in the workplace? Namely, by actively seeking to prevent mental health challenges before they become serious problems.

This innovative approach to employee health and wellbeing became the guiding principle of Medicash and Health@Work’s new partnership with award-winning wellbeing service provider Vivup, recently launched this autumn. This new provision was designed to improve the inclusivity and holistic nature of their EAPs, incorporating new services and tools such as selfassessments for better health awareness, a dedicated menopause support line, and even access to a clinically moderated peer support network for opening up mental health discussions. To find out more about the range of wellbeing services available, visit www.medicash.org/eap-services

90%

of people with a severe and enduring mental illness want to work, but only 8% are in paid employment.

Individual Placement Support (IPS) employment service from The Life Rooms will work alongside your business to support those with mental health difficulties to gain meaningful paid employment. IPS have job seekers ready to take the next step with your business.

■ We work in partnership with local businesses ■ We link people to the right job match for them ■ We secure paid employment ■ We provide ongoing support for client and employer ■ We support communities in Liverpool, Warrington, Halton and Wirral.

Find out more and get in touch with The Life Rooms IPS Team: www.liferooms.org/support/IPS

SCAN ME

CLARKE ENERGY SECURES FIRST GRID CONNECTED BATTERY ENERGY STORAGE PROJECT IN UK

MEMBERS NEWS

In a significant milestone in its diversification into new technologies supporting the net-zero energy transition, Knowsley-based Clarke Energy has secured a project to deliver its first battery energy storage system project in South Wales. Field, a UK-based energy storage company, selected Clarke Energy for the construction, installation, and supply of balance of plant at the grid-connected battery project. Trina Storage will provide the fully integrated battery storage system for the site in Newport. The Field Newport project, which will contribute to the UK’s efforts to decarbonise the energy supply, is expected to connect to the grid in late 2024, supporting the path to a greener, more flexible and more reliable GB grid. Clarke Energy was chosen for the Field Newport project based on the company’s extensive track record in delivering complex energy solutions and its project management expertise. Clarke Energy has implemented over £3bn worth of projects around the world, with more than 8GW of power delivered globally. Adam Wray-Summerson, Head of Sustainable Solutions, Clarke Energy, said: “Clarke Energy is proud to be supporting Field in the delivery of the Field Newport battery energy storage system project.

The Field Newport project, which will contribute to the UK’s efforts to decarbonise the energy supply, is expected to connect to the grid in late 2024. This facility will help balance the supply of renewable power and demand in the South Wales region, while ensuring grid stability as we transition to a net-zero future. Clarke Energy’s experience in the deployment of renewable power assets around the world, and our cradle-to-grave delivery philosophy, were some of the reasons why Field selected us as a partner. We look forward to developing our relationship with the Field team and delivering this project successfully.” Chris Wickins, Technical Director at Field, said: “We’re excited to be starting

construction work at our 40 MWh site at Field Newport. With Clarke Energy’s comprehensive experience delivering renewable energy projects, and Trina Storage’s battery technology, we’re looking forward to Field Newport becoming operational and helping create a more reliable, flexible, and greener grid.” Clarke Energy is one of the nominees for ‘International Business of the Year’ at the Liverpool Chamber’s Innovation in Business Awards. Over the past year, the company has secured a wide range of innovative new projects across their international territories including microgrids, biogas upgrading with CO2 recovery, quadgeneration, hydrogen, and battery energy storage systems. Clarke Energy’s global experience with renewable technology installations is helping countries around the world generate low carbon power on the journey to net zero. Find out more about Clarke Energy by visiting their website at www.clarke-energy.com

LCC & BOOMERANG CARNETS UKA PARTNERSHIP FOR THE UNITED KINGDOM Boomerang carnets® UK had no idea that Brexit was coming when we hit the ground running in the U.K. in 2015. What was on our mind? Bringing to the U.K. our exclusive easy-to-use online application for ATA Carnets. We have a century long history doing business in the U.K. and thought providing our easy and affordable ATA Carnet process would benefit temporary exporters here as it has in the U.S. Prior to Brexit, the Liverpool Chamber of Commerce’s (LCC) forward thinkers partnered with Boomerang Carnets UK to bring expedited online access to the U.K. carnet market. The partnership delivered a fully automated ATA Carnet application that is highly efficient for the carnet applicant. ATA Carnets and their accompanying guarantees can now be applied for, signed,

Liverpool Chamber

foreign markets easily and affordably.

and stamped online by U.K. companies at a more affordable cost than before. Liverpool Chamber membership is not a requirement. The ATA Carnet is an internationally accepted customs document for temporarily exported merchandise, goods, or equipment (Boomerang Freight) that allows for cross-border movement of those goods import-duty and -tax free in and out of 87+ carnet countries and territories for up to a year. Also known as the Merchandise Passport, the ATA Carnet is a unique international trade tool for accessing

The innovative partnership between the LCC and Boomerang Carnets UK also introduced the fastest ATA Carnet delivery system with Boomerang Carnet Distribution Centers located in Liverpool, London, Bristol, Cardiff, and Southwest areas, and at Heathrow, Gatwick, and the Eurotunnel. Carnets can also be shipped by an overnight courier to anywhere in the U.K. Business does not stop; it always finds a way forward. Post Brexit ATA Carnet usage has allowed businesses to temporarily export and expand into the EU without delay. We didn’t see Brexit coming but are glad we were here to assist companies in a historic time of uncertainty. To learn more about ATA Carnets visit www.boomerangcarnets.co.uk or call 0808 189 3400.

DIGITAL

NAVIGATING THE AI REVOLUTION: PROMISE, PROGRESS, AND ETHICAL CONSIDERATIONS

Recently, I had the privilege of participating in a panel discussion on Artificial Intelligence (AI) at the HIVE in Birkenhead. AI is a topic that has captured the world’s attention, with constant coverage in the media and a recurring question: Is AI good or bad? To answer this question, we must explore the facts surrounding AI, from its definition and history to its current and future implications. What is AI? AI, or Artificial Intelligence, refers to developing computer systems and software capable of performing tasks that traditionally require human intelligence and interaction. Over the years, AI has made remarkable progress, thanks partly to Moore’s Law, which predicted the doubling of computer memory and speed year after year. What we are witnessing today is the realisation of these predictions, as computers become faster and more capable than ever before, even outpacing human cognitive abilities when processing vast amounts of data. Where is AI? AI’s journey dates back to the 1950s, but its breakthrough resurgence occurred in the 1980s and 1990s, primarily through gaming and machine learning advancements. Today, AI has impregnated our lives in various ways.

Virtual assistants like Siri, Alexa, and Google Assistant have become household names, while recommendation systems power our personalised experiences on platforms like Netflix, Amazon, and Apple TV etc. More recently, AI has stepped into the creative realm with innovations such as ChatGPT, Midjourney, and numerous others, changing how we create and interact with content. What Lies Ahead? AI is not a passing trend; it has firmly established itself in our world and continues to advance rapidly. In the short term, we can anticipate major healthcare, education, and creativity breakthroughs. Imagine healthcare solutions that diagnose diseases with unprecedented accuracy or educational tools that adapt to individual learning styles. In the next 20 years, we may witness the widespread adoption of driverless cars and the ability to translate

languages in real-time, transcending language barriers and redefining travel. Looking further into the future, say 50 years from now, we might envision a world like the film ‘iRobot,’ where AI-powered machines coexist with humans in our daily lives. However, with such technological advancements come ethical and governance challenges that demand our attention now. The Ethical Imperative As we embrace AI’s transformative potential, we must prioritise ethical considerations and governance. The responsible development and deployment of AI requires interdisciplinary collaboration, thoughtful policy development, ongoing research, and active public engagement.

an era marked by growing EMBRACING SUSTAINABILITY IN Inenvironmental consciousness, the need to make events more sustainable EVENTS THROUGH INNOVATION continues to become paramount. Event planners at all levels need to consider the overarching consequences of their events and look to adopt achievable strategies to minimise environmental impact, and focus on a shift towards a brighter, more responsible future across the sector. Inspiring As our world grapples with the consequences of climate change, minimising the carbon footprint of events is a primary concern. Sustainable practices, such as energyefficient technologies, waste reduction, and eco-friendly transport options, not only mitigate environmental harm, but also set an inspiring example for attendees and the industry. Innovative approach Achieving sustainable events necessitates an innovative approach. Organisers must prioritise eco-friendly venues and consider the event’s wider ecological impact right from the initial planning stage. Choosing sustainable catering options with minimal

reliance on single use packaging can have a significant positive effect on the sustainability of an event. Adopting the use of hybrid and virtual technologies to

help reduce transport, whilst maintaining audience reach and content accessibility, are realistic options that deliver major green benefits.

DIGITAL

CHALLENGES AND BEST PRACTICES IN THE EVEREVOLVING LANDSCAPE OF CYBERSECURITY

The latest North West Tech Leaders Forum, hosted by Gardner Systems, was recently held at the Museum of Liverpool Life. It brought together 12 regional tech leaders for a day of insightful discussions. The topic was cybersecurity, which included the current threat landscape, the security skills gap and how, when all else fails, to effectively respond to a cybersecurity incident. We must ensure that AI technologies benefit humanity while minimising risks and potential harms. The ethical dimension of AI includes addressing issues like algorithmic bias, data privacy, and the impact of automation on jobs. It also encompasses the responsibility of AI developers and organisations to create transparent, fair, and accountable AI systems. Artificial Intelligence is not just a buzzword; it is a profound technological shift reshaping industries and our daily lives. AI’s potential is vast and exciting and as we journey into this AI-powered future, we must navigate it cautiously but ethically. James Smethurst, Managing Director, The Social Desk

Creating benefits Event planners, sponsors, suppliers and attendees all play a crucial role in the success of achieving sustainable events. Beside the obvious green advantages, sustainable events also foster social and economic benefits. By supporting local businesses and communities, these events can significantly contribute to increased regional development. With its rich events culture and diverse variety of venues, Liverpool is a perfect example of how a region can benefit from the focus on more sustainable events. Sustainable events are not a trend; they are a necessity for our planet’s future. By meeting the needs of our environment, communities, and economies, they pave the way for a more equitable and sustainable world. Sustainability in events demands commitment, creativity, and cooperation, but the benefits are profound and farreaching. Let us embrace this new direction and ensure that every event we host or attend becomes a catalyst for positive change. For more information on live, hybrid and virtual events contact MSP Global events@msp-av.co.uk / 0344 811 0901

Liverpool Chamber

Joining the tech leaders were industry experts from cybersecurity company Sophos, which included Jon Hope and its Director of Cybersecurity Incident Response, Pete MacKenzie. Initial discussions focused on the current state of ransomware, exploring the sophistication of threats, the professionalism of the threat actors behind them and why some organisations find themselves targeted. While the cybersecurity threat is often a technically led exercise, its primary target is usually people. This led to a valuable discussion about how sophisticated cybercriminals target people, using techniques built around social engineering and encouraging people to overshare sensitive information, including logon credentials. The session also explored how relying on technology is not enough to combat threats and why

proactive threat hunting and real-time detection is essential. But it was also clear how complex a challenge this is for all organisations. This raised a further debate on managed cybersecurity services and as to whether, ultimately, this will become a necessity for most. The event again highlighted the complex challenge that cybersecurity brings for organisations big and small. But also showed how a forum such as this, bringing together leaders from business and cybersecurity companies, can help to build a better understanding of the challenges we face, and the solutions open to us. If you have a cybersecurity question or would like to join us and your IT peers at our next forum, then get in contact. You can email us at info@gardnersystems.co.uk

MEMBERS NEWS

SUSTAINABLE ENERGY FIRST SETS CARBON REDUCTION TARGET

ENVIRONMENTAL INNOVATION

Image by Sebastian Ganso from Pixabay

Sustainable Energy First has committed to decarbonising the UK’s business carbon footprint by 327,170 tonnes of CO2e by 2028. “We thought long and hard about the repurposing of our company over several years. We became Sustainable Energy First at the point when we could commit to, and accurately measure, a significant carbon reduction.” - Anthony Mayall, Chief Commercial Officer The business will look at a 2.5% absolute reduction per year over the next 5 years for their entire client population’s scope 1 (direct) and 2 (indirect) GHG emissions, to further support these businesses and the UK in its trajectory towards net zero, 1.5°C compatible plan by no later than 2050. The decarbonisation target represents a core element of the company’s sustainability strategy and reflects the business’ commitments to assisting its clients with their carbon footprint reduction and establish a framework for climate action. Sustainable Energy First’s approach is to create sustainable energy opportunities for

the UK’s most prominent organisations. Its target of reducing emissions by 327,170 tonnes of CO2e by 2028 will be through existing and new customer collaboration achieved by using expertly delivered services that have been enhanced and perfected over 26 years - their ‘Ecosystem’.

This system puts clients, people, and technology at the heart of every project – from enriching data that uncovers decarbonisation projects to securing renewable energy for financial stability.

Data and as much of it as possible is the source of this process. Once the data has been identified, extracted, and validated, our analysts can then identify tangible opportunities. This information can then be passed to our Sustainability Specialists to present the findings to the client in the form of savings, or sustainable opportunities for them and the amounts of CO2e emissions saved. This carbon target is 3,700 times larger than its own carbon footprint. Whilst Sustainable Energy First has a relatively small footprint, it is leading by example having introduced the use of zero natural gas, only green electricity on site via a peer-to-peer network, and implemented a virtualised IT structure for a drastic reduction in the largest single consumer of power.

Scan the QR to work toward your sustainable energy journey or contact partnerships@ sefirst.com

AINTREE RACECOURSE - BOXING DAY RACING

The racecourse boasts a history that dates back to 1829, making it one of the most iconic venues in the world of sports. Aintree have been awarded an £80,000 Grade 1 Novices’ Hurdle to be run on Boxing Day as part of our new fixture. This race will attract the very best Novice Hurdlers in the UK and is a great feature for our exciting new raceday.

As the holiday season approaches, we are thrilled to bring you a gift wrapped in excitement. Aintree’s first Boxing Day Fixture on December 26th, 2023! This year, we invite you to join us for an unforgettable day of horse racing, entertainment, and festive cheer. Prepare for a day of heart-pounding action as some of the finest horses, jockeys, and trainers take to the Aintree track at the home of the Randox Grand National Festival. At Aintree, we pride ourselves on providing an exceptional experience for all our guests. Choose from a range of hospitality packages designed to cater to your every

need. Elevate your day with a private box. Enjoy exclusive spaces, top-notch service, and an unforgettable experience for you and your guests, or savour exquisite cuisine, impeccable service, and a vibrant atmosphere in our hospitality restaurants, we have something to suit every taste. Your taste buds are in for a treat!

Aintree’s Boxing Day Fixture is a perfect opportunity for families to come together and create lasting memories with free entry for children, there’s something for everyone. Don’t miss out on this incredible day of racing, entertainment, and celebration. Secure your tickets and hospitality today for the best price and be part of a new Boxing Day tradition like no other. Call 0151 522 2911 for more information.

INNOVATING TOWARDS A SUSTAINABLE FUTURE

REGENERATION

Greg Johnson, Director at Warwick North West, Liverpool City Region’s leading window and door manufacturer shares why innovation is the key to a sustainable future… Over the past decade, the UK has witnessed a significant shift in public attitudes towards environmental responsibility, with consumers increasingly looking for sustainable alternatives across everything from food and fashion to transport and energy sources.

home improvement practices. In 2019, the UK became the first major economy in the world to pass laws to end its contribution to global warming by 2050, a target requiring the country to bring all greenhouse gas emissions to net zero in less than 30 years. But a much more pressing deadline is the Future Homes Standard, a policy that requires all new homes in England to be futureproofed with high levels of energy efficiency by 2025 – less than two years away. The strict set of standards will ensure that all new homes built in England from 2025 will produce 75 to 80% less carbon emissions than homes delivered under current regulations.

A mounting awareness of climate issues has also naturally extended into the realm of home improvement, with the UK government also playing a crucial role in accelerating the adoption of sustainable

It’s vital, then, that manufacturers across the country adopt an innovative approach to producing home improvement products, and at Warwick North West, it’s just what we’ve done. Amongst our wide range of products, we manufacture Modus, a uPVC casement window that’s been strategically designed with seven chambers within the PVC profile,

allowing for a significantly low u-value – or the measure of the rate of heat transfer – that meets the requirements for the Future Homes Standard today, rather than waiting until 2025. The government has set an ambitious target for manufactures with the imminent Future Homes Standard – at Warwick North West, we’ve taken this challenge seriously, embraced innovation and with Modus, have dedicated ourselves to meeting the standard today, not tomorrow. As we near 2025, the urgency of embracing sustainable solutions in the construction industry cannot be overstated, and I truly believe that through innovation, we can build a more sustainable future for our homes and our planet. www.warwicknorthwest.co.uk

BLOK ‘N’ MESH BREAKFAST CLUB IS A WINNER As a company, we are committed to creating a positive and supportive work culture. We always encourage our staff to share their ideas and suggestions with us.

As part of our responsibility, we install Polmil fencing around the entire perimeter of the Excel Exhibition Centre where the event takes place. Due to the nature of the event, it attracts a lot of attention from protest groups who are against the manufacture and distribution of arms. Therefore, our fencing is essential to ensure the safety of the attendees, the public, and the protestors.

Recently, we received a lot of feedback from our employees about the need for a “Breakfast Club” initiative. This idea involves providing our staff with a range of breakfast options, including different types of cereal, fresh bread, teas, and coffees - all free of charge. We know that the past few years have been challenging, with the rising cost of living affecting everyone. It’s crucial that we acknowledge this and support each other in any way we can. Offering free breakfast to our employees is a small but meaningful way to show our support. We believe that this initiative will not only benefit our employees but also help to strengthen our workplace culture and foster a sense of community within our company. Blok ‘N’ Mesh recognises the immense value that our employees bring to the table, and we are proud of the continuous excellence in their work.

Liverpool Chamber

COLLABORATION WITH CLARION COMPANY A CONTINUED SUCCESS Every two years, we collaborate with Clarion company to support the DSEI event in coordination with the Metropolitan Police Anti-Terror Division. This event showcases the latest weaponry developed and distributed worldwide by both military and private contractors.

Our team is committed and hardworking. The sales department secures contracts by engaging in numerous visits, calls, and emails. At the same time, our factory produces the equipment, and our depots arrange deliveries to London. We want to give a special shoutout to our fencing installers, who displayed unwavering dedication and worked tirelessly for eight consecutive days to ensure the fencing was up and ready for the event. This year, the team exceeded expectations by completing the main fence installation two days ahead of schedule. Their hard work and dedication is evident in the outstanding results.

21-22 November Exhibition Centre Liverpool 21-22 November Exhibition Centre Liverpool

u Live Demos

uLive Innovation u Demos

uInnovation Discussion u uDiscussion u Training u Training

The exhibition for people The exhibition for people working with lifting and working with lifting and height heightsafety safetyequipment equipment Headline Sponsor: Headline Sponsor:

Sponsors and Partners: Sponsors and Partners:

liftex.org liftex.org #liftex2023 #liftex2023

Hosted by: Hosted by:

SPONSORED FEATURE

Best practice abounds at LiftEx 2023

iftEx 2023 is the global showcase for the Lifting Industry, the ideal show for anyone who uses lifting and height safety equipment. Taking place at the Exhibition Centre, Liverpool on 21-22 November 2023, it is the annual flagship event of LEEA (Lifting Equipment Engineers Association) and is free to attend. Registration is open now at: https://liftex.org/liftexliverpool-2023.

Lifting is everywhere. All kinds of operations across many sectors use a variety of cranes, hoists and other tackle to lift goods. Ensuring reliability to minimise downtime is the key to efficiency, but it is safety that is paramount in any lifting operation. Looking for the LEEA logo shows that the equipment or service provider is an Association member and has therefore undergone a rigorous auditing process to uphold LEEA’s ‘gold standard’ and provide customers with the assurance of excellence. With LEEA members exhibiting their innovative lifting equipment and solutions at LiftEx, the global lifting industry will be focused on Liverpool. Finding best practice at LiftEx Celebrating its 18th year in 2023, LiftEx offers the best opportunity to find the LEEA logo on a whole host of lifting equipment, products and services from its member companies. They operate in a forward looking Lifting Industry that is always innovating, with constantly developing technologies – including AI, virtual reality simulation, condition and load monitoring, remote control and anti-collision systems – spreading throughout the sector to reduce risk from working at height. The dedicated event addresses many different challenges, solutions, regulations and best practice advice under one roof. This makes LiftEx the ideal venue for anyone involved with, or responsible for, lifting equipment to join

Liverpool Chamber

over 1,500 industry professionals in catching up with suppliers and exploring their latest innovations, viewing demonstrations and to gain valuable lifting knowledge across two days.

transitioning from the armed forces into civilian life and their potential employers. Employers visiting LiftEx can find out how to access this pool of service leavers with a wide range of transferable skills.

Expertise and industry insights will be shared through informative speaker sessions and specialty programmes designed to help visitors in their everyday role and delivered by the LEEA team and industry experts. Topics on the agenda include the latest in safety regulations, technology innovations, recruitment strategies and industry best practice. The event will also welcome careers advisors, teachers, universities, colleges and regional boards. They all make a vital contribution to the Lifting Equipment industry’s sustainability by engaging with the next generation of talent and attracting them into the sector.

Qualitrain will also be on hand to discuss training. LEEA itself will, of course, have its usual prominent stand for visitors to meet and engage with the Association’s team.

With CoreRFID, the provider of Lifting Inspection software and RFID technology, as Headline Sponsor of the event, joining other sponsors: Rope and Sling Specialists, Green Pin and Delta, this year promises to be the best LiftEx yet. Among almost 100 exhibitors on the show floor, over 20% will be appearing at LiftEx for the first time. On display will be a broad array of lifting equipment solutions. There will also be organisations such as the Career Transition Partnership (CTP), the MoD’s official provider of Armed Forces Resettlement for over 13,000 skilled and experienced individuals leave the military. The military trains and employs many personnel with direct experience of lifting engineering – think of swapping an engine out of an aircraft, or a tank, or changing a propellor shaft on a ship. Many service personnel therefore have the qualities craved by the Lifting Industry. Through its Military Transition scheme, LEEA is connecting those

A great networking experience In addition to the traditional exhibition activities on offer, there will be plenty of time for members to socialise. The night before the exhibition, there is a reception for LEEA members at Liverpool FC’s world famous and legendary Anfield Stadium, with former players in attendance. On the middle evening, 21 November 2023, there will be the fifth annual LEEA Awards ceremony, a prestigious event exclusively for members, where LEEA recognises and celebrates excellence. There are ten awards: five for individuals and five for teams, spread across several categories such as innovation, safety, sustainability, training, and personal development. There will be around 300 guests at the Rum Warehouse for the ceremony, which is hosted by special guest Jason Manford, so it’s sure to be the best night out in Liverpool and the Lifting Industry’s party of the year. For more information on LiftEx, and to register for a free ticket, visit https://liftex.org/liftexliverpool-2023. www.leeaint.com

MEMBERS NEWS

MSIF APPOINT FIRST LCR ANGELS DIRECTOR

After an extensive recruitment process led by CRSI, MSIF is delighted to announce the appointment of Katie Nicholson as Director of the Liverpool City Region Angel Network. Founded in March of 2018, the LCR Angel Network exists as an important link for active angel investors in the Liverpool City Region and provides quality investment opportunities for angels and entrepreneurs alike. Following a combined £1 million investment from MSIF and the Liverpool City Region Combined Authority, the angel network will now establish itself as an independent organisation, with the focus to build on the existing foundations. Following a recruitment process in which candidates were asked to demonstrate their ability and plans on how they intend to continue attracting quality angels and assist in developing investor ready entrepreneurs, Katie will now be tasked with implementing formal processes and structures to LCR Angels to generate successful investment opportunities. Katie brings with her an extensive network and deep understanding of emerging markets that will further enhance LCR

Angels capabilities in the region and will be key in fostering effective relationships within the city with both angels, entrepreneurs and Liverpool Chamber members looking for investment to grow their business. Prior to joining LCR Angels, Katie launched and managed the Bridge Angel Network in her native Isle of Man, participated on the Fund Her North Steering Committee and founded the successful strategic and communications business, Petra Consulting, highlighting her sound business acumen and eye for identifying companies with significant growth potential. Commenting on her appointment Katie said: “I am absolutely delighted to have been appointed in this new role for the LCR Angel Network. I know how valuable a successful angel network is – providing that vital support and funding for businesses at that very early-stage. “There is a great deal of positive activity and support within the wider LCR

Katie Nicholson

entrepreneurial ecosystem, this is testament to the commitment of the Combined Authority, as well as organisations such as MSIF. I’m now looking forward to working with networks such as the Liverpool Chamber who have a fantastic membership to identify how we can best work together to increase angel capacity and support qualifying businesses looking for investment.”

MORECROFTS LOOKS TO THE FUTURE WITH MANAGEMENT “SUCCESSION” TRAINING Morecrofts Solicitors have launched a management training programme aimed at “transforming excellent lawyers into excellent businesspeople”. Eight senior associates at the firm have taken part in the tailored four-week programme, led by external and internal specialists in a range of topics such as finance, HR and compliance, to equip them to succeed into management roles in the future. Each was asked to present a business plan for a different area of the business that would not only enhance turnover and profit, but also retain the core values and culture of Morecrofts, which was founded 210 years ago and has six offices in the Liverpool city region. Alison Lobb, managing partner at Morecrofts Solicitors, said: “For any experienced lawyer aspiring to take the next step in their career, an ability to look beyond their own area of work, understand what makes a business tick and take a wider view of the legal landscape is invaluable.

“We know management skills are not typically part of legal training, so our new management training programme is bespoke to the professional needs and ambitions of our senior associate team and also to the cultural architecture of Morecrofts. “Over the course of many years, we have created a legal firm with a unique personality, which empowers young lawyers – male and female – to pursue a successful career and give the very best service to clients, while also maximising their enjoyment of personal or family life. “We want to futureproof this identity and create a succession process that equips the next generation of Morecrofts leaders

with the skills to preserve what we have and adapt to the future demands of the legal market. We hope to transform excellent lawyers into excellent businesspeople.” The programme was facilitated by Michelle Howard and is part of a wider series of training, including Institute of Leadership and Management training for all qualified staff and management.

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A bold and ambitious MBA programme from LJMU’s School of Education and Liverpool Business School. Liverpool John Moores University is delighted to announce the launch of a pioneering MBA in Educational Leadership. An innovative teaching and learning model part-time over 30 months. For your career, your future, the MBA will advance opportunities across the spectrum of all roles in educational leadership. • improving business skills in ﬁnance, educational operations, and strategic planning • expanding professional networks • enhancing leadership skills and strategic thinking with innovative consultancy. Places available for a February 2024 start where you and your colleagues can connect and contribute together. Please see our programme pages on the LJMU website. Please email Martin Kerridge the MBA in Educational Leadership Programme Leader on M.R.Kerridge@ljmu.ac.uk for further information or an informal chat.

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BE INSPIRED

At The Award Winning Titanic Hotel Liverpool Rum Warehouse and West Bay are impressive conference, banqueting and

exhibition venues, as well as a popular choice for weddings.

Contact our Sales Team for more information, call 0151 482 5782 or email sales@titanichotelliverpool.com.

CHARITY

LIVERPOOL SCHOOL OF TROPICAL MEDICINE CHARITY OF THE YEAR 2023-24

CHAMBER CHARITY MEMBERS 4Wings Northwest CIC https:/ /4wings.co.uk/

All Together Now! Ltd www.alltogethernow.org.uk Alternative Futures Group www.afgroup.org.uk An Hour For Others www.anhourforothers.co.uk/ Big Help Project www.bighelpproject.com/ Blackburne House www.blackburnehouse.co.uk Bluecoat Limited www.thebluecoat.org.uk Career Connect https:/ /careerconnect.org.uk/

Liverpool School of Tropical Medicine is delighted to be the Chamber’s Charity of the Year for 2023-24 – and we are especially proud to have been selected in our 125th anniversary year.

We are tremendously excited to attend the Chamber’s Innovation in Business Awards 2023, and proud to be shortlisted for the Community Impact Award and Business of the Year Award.

LSTM enjoys a longstanding relationship with the Chamber, and both organisations have a shared commitment to innovation and opportunity in our city-region. Our feature piece in this edition of Well Connected illuminates how LSTM is playing a key role in progressing Liverpool’s mission to be a leader in research and development, and our ambitions to broaden opportunities to access postgraduate education in our region.

November marks LSTM’s 125th anniversary, and as part of our celebrations we are launching The Founders’ Circle; a group of 125 ‘founding’ donors each pledging a minimum of £1,000 towards LSTM’s 125th Anniversary Campaign.

The Founders’ Circle is made up of individuals and organisations, and we are hoping that during the Charity of the Last month, we were Year partnership extremely proud to be members will This latest recognition shortlisted as ‘University support the initiative. is testament to the of the Year’ in the Times Funds raised from incredible impact that Chamber members Higher Education Awards – commonly known as LSTM make - both here via this initiative the ‘Oscars for Higher in Liverpool and across and through other Education’. We’re the only Chamber events the world. North West institution in will contribute the running, and we look towards our vital work, and particularly forward to finding out if we’ve won the towards our aim to offer more scholarship top prize at a special awards ceremony opportunities for students from the North in Liverpool in December. West region to access our outstanding This latest recognition is testament to the postgraduate education programmes. incredible impact that LSTM make - both here in Liverpool and across the world. If you would like to join the Founders’ Circle, pledges can be fulfilled either For instance, LSTM played a crucial as a one-off donation or as part of role in the global effort to combat a fundraising initiative within your COVID-19, with involvement in the organisation. development of the Oxford/Astra Zeneca vaccine, diagnostic tests, and potential Our team will be delighted to speak to treatments, as well as encouraging Chamber members at the Innovation vaccine uptake across Liverpool. The in Business Awards about how you can institution’s research on neglected support LSTM in its 125th anniversary year. tropical diseases, including snakebite, as We’re looking forward to seeing you there. well as infectious diseases like malaria, HIV and tuberculosis, has led to groundStacey Lavery, LSTM’s Senior Philanthropy breaking advancements in prevention Manager, is happy to chat any time and treatment. In addition to its research, about how LSTM can work together with LSTM remains dedicated to training the Chamber members. next generation of global health leaders For more information, please contact through our prestigious postgraduate education programmes. Stacey.Lavery@lstmed.ac.uk

Liverpool Chamber

Causeway Charity Services https:/ /cityhearts.global Central Liverpool Credit Union https:/ /centralcu.co.uk/ Claire House www.claire-house.org.uk

Liverpool Women’s Hospital Charity www.liverpoolwomens.nhs.uk/ fundraising/ Local Solutions www.localsolutions.org.uk Mary’s Meals www.marysmeals.org.uk MAST https:/ /mast-group.com/ Merseyside Fire and Rescue Service www.merseyfire.gov.uk

Merseyside Youth Association Ltd https:/ /mya.org.uk/ Natural Breaks Ltd www.naturalbreaks.co.uk Nugent wearenugent.org Open Awards openawards.org.uk Riverside www.riverside.org.uk

Compass Counselling Services Royal Court Liverpool Ltd www.compass-counselling.org.uk www.royalcourtliverpool.co.uk Crisis Skylight Salvation Army www.crisis.org.uk www.salvationarmy.org.uk/ liverpool-walton Directory of Social Change www.dsc.org.uk Sefton Women’s Elevate www.elevate-ebp.co.uk/

and Children’s Aid www.swaca.com

English Speaking Board (International) Limited - ESB www.esbuk.org

South Liverpool Homes www.southliverpoolhomes.co.uk

Expect Limited https:/ /expect-excellence.org/ Freshfields Animal Rescue www.freshfields.org.uk Future Yard CIC https:/ /futureyard.org/ Health Equalities Group https:/ /foodactive.org.uk Inspire Train Grow CIC www.inspiretraingrow.co.uk International Cotton Association Ltd (ICA) www.ica-ltd.org Leadership Through Sport and Business www.leadershipthroughsport.org Liverpool Heart and Chest Hospital Charity www.lhchcharity.org.uk Liverpool Law Society www.liverpoollawsociety.org.uk Liverpool Parish Church (Our Lady & St Nicholas) www.livpc.co.uk

Team Oasis www.theteamoasis.org The Brain Charity www.thebraincharity.org.uk The Chartered Institute of Building www.ciob.org The Joshua Tree https:/ /thejoshuatree.org.uk The Liverpool Institute for Performing Arts www.lipa.ac.uk The Reader https:/ /www.thereader.org.uk/ The Roy Castle Lung Cancer Foundation www.roycastle.org The Whitechapel Centre www.whitechapelcentre.co.uk The Womens Organisation www.thewomensorganisation. org.uk/ Tom’s Trust www.tomstrust.org.uk/ Transform Lives Company www.transform-lives.org

Liverpool Press Club Ltd Liverpool Society of Chartered Accountants www.icaew.com/northwest

We Are With You Liverpool https:/ /www.wearewithyou.org.uk

Liverpool Sunflowers www.liverpoolsunflowers.com

Wirral Hospice St John’s www.wirralhospice.org

Liverpool University Hospitals Charity https:/ /facebook.co.uk/ LpoolUniHospsCharity

YKids www.ykids.co.uk

When You Wish Upon A Star www.whenyouwish.org.uk

Young Persons Advisory Service https:/ /www.ypas.org.uk

Liverpool Chamber

INNOVATION IN BUSINESS

AWARDS 2023 IN ASSOCIATION WITH

We are delighted to announce our finalists for the Liverpool Chamber’s Innovation in Business Awards 2023. The winners will be determined by both a public vote and a judging panel which will each make up 50% of their total score. The awards will again celebrate those businesses and individuals who have driven their organisation forward throughout the year. Winners will be announced at a gala dinner at St Georges Hall on Thursday 26th October. It will be followed by an official after-show event at DWNTWN on Harrington Street.

Social Impact Award Sponsored by ACC Liverpool • Black Capital Group • Sutcliffe • The Sovini Group • Kimpton • Employability Solutions • Pladis

Sustainable Business of the Year Award Sponsored by Liverpool Hope University • Kimpton • Spaces at The Spine • Wild Thang • Painting Green • Steven Hunt & Associates • Booker Flowers & Gifts

International Business of the Year Award Sponsored by Quirky Digital • Greyhound Chromatography • RS Clare & Co Ltd • Wild Thang • Orange County CBD • Clarke Energy

Talent Development Award Sponsored by Help to Grow @ The University of Liverpool Management School • Kimpton • Wongs Jewellers • Greyhound Chromatography

Young Person of the Year Award Sponsored by Kimpton • Noura Qusairy – University of Liverpool • Abbey Davies – A&B Marketing • Charlotte Osborne – Mott MacDonald • Katie Hughes – Wongs Jewellers • Emma Foy – Nugent • Louisa Jones – Ykids

Customer Excellence Award Sponsored by BT Local Business • Ticket Quarter • PuzzleDuck • Oriel Studios • Northern Trains • Liverpool John Lennon Airport • Novotel Liverpool Paddington Village

New Business of the Year Award Sponsored by Wild Thang • Brewery Bus Tours • Compliance Chain • Radisson RED Hotel • The Harrogate Group • United Wolves Productions • Venture Finance Management

Community Impact Award Sponsored by Warwick Development • Big Help Project • Liverpool School of Tropical Medicine • Nugent • The Sovini Group • The Drive (Dovecot and Princess Drive Community Association) • Tom’s Trust

With thanks to our sponsors It is a real privilege to be able to say that Blok ‘N’ Mesh will again be sponsoring the Innovation in Business awards, working in partnership with Liverpool Chamber of Commerce. “The Liverpool City Region is a significant part of the Blok ‘N’ Mesh Group, and it is great to see such innovation originate from the area. Innovation plays such a big part in all business and everyday practices, that we feel it’s important to encourage this to thrive.” Lexus Liverpool are proud to once again be the associate sponsor of the Liverpool Chamber Innovation in Business Awards for 2023. “We feel it is important to continue to show our support to the awards as it rightly recognises all that is great and good in the Liverpool business community. This year more than ever Liverpool has had the opportunity to shine on the international stage and these awards showcase the hotbed of amazingly talented individuals and businesses our city has to offer.”

Experience Provider of the Year Award Sponsored by MICT Liverpool • BTR Liverpool • Gino D’Acampo Old Hall Street • Liverpool Empire Theatre • Liverpool Food Walking Tours • Royal Liver 360 • Aintree Racecourse – Grand National

Skills Provider of the Year Sponsored by A&B Marketing • MSB Solicitors • HybridTec • SquareOne Training • Employability Solutions • Liverpool John Moores University • Liverpool Biennial

Innovative Product or Service Award • DefProc Engineering • E-Sign • Green Bell Packaging • Heatio • Mashbo • Pentone

Leadership Innovation Award Sponsored by MTC Training • iiCON – Professor Janet Hemingway • Quirky Digital – Liam Quirk • Warwick Development – Greg Johnson • University of Liverpool – Alison Pountney • Local Solutions – Tom Harrison • Walker Engineering – Andy Walker

Business of the Year Award (over 30 employees)

Sponsored by Lexus Liverpool • Wild Thang • Sutcliffe • Liverpool Empire Theatre • GSG Hospitality • Liverpool School of Tropical Medicine

Business of the Year Award (under 30 employees)

Sponsored by ComCab Liverpool • Halcyon • River Capital • Nineteen Agency • IT Answers Ltd

Innovation in Health and Wellbeing Award Sponsored by National Museums Liverpool • Northern Trains • Yoga Nation • MOVE Business • Torus • Striide

Not a member of Liverpool Chamber? Join today and get access to a range of events including networking coffee mornings, chamber socials, business briefings and much more. Email membership@liverpoolchamber.org.uk or call 0151 227 1234

Liverpool Chamber

How WithYou is helping to reduce overdose deaths across Liverpool WithYou, a national drug, alcohol and mental health support charity explains how they’re working to reduce overdose deaths with initiatives across Liverpool. Drug use can have a devastating impact, and every year, over 4,000 people in the UK die from an avoidable drug overdose. WithYou is playing a vital part in reducing that number through providing training and resources to help reverse the effects of overdoses. Naloxone, which can be injected into a muscle or sprayed into the nose, temporarily reverses the effects of opioid drugs like heroin, morphine and methadone. It can be enough to save someone’s life.

has overdosed, even if you’re not sure what they’ve taken - naloxone will not cause harm to a person who hasn’t used opioids.” “At WithYou in Liverpool, we offer naloxone training and kits to our clients, their families or friends, and local partners, as we know that anyone could come across someone who’s overdosed. The more people who carry and know how to use naloxone, the more we can prevent people dying from overdoses.” “It’s really important to stress that family and friends can save lives with naloxone. We recently provided training to a client’s 93 year old grandmother who told us that the training was a “great relief”, as now they’d know how to respond if their grandchild had an overdose.”

WithYou provides education and training to clients, their families and partner organisations around how and when to administer naloxone.

On August 31st 2023, WithYou joined their partners and allies in marking International Overdose Awareness Day - the world’s largest campaign to end overdose.

Sarah Humphreys, Head of Service Delivery says:

Amanda Casey, Harm Reduction lead for WithYou in Liverpool says:

“It’s really important that anyone carrying naloxone and who is witnessing an opioid overdose feels confident using it. You should use it if you think that someone

“Our aims for International Overdose Awareness Day included reducing stigma around overdose and telling the stories of the people left behind the statistics that we have lost to opioid overdose.

Partner with us

For more information about WithYou in Liverpool and the services they offer, please visit their website: www.wearewithyou.org.uk 44

We wanted to remember those gone too soon and recognise those people who go unseen by opening our memorial garden. We honoured the lives of people we have lost by inviting a family member of a client who died from opioid overdose to open our memorial garden.” “Moving forward, we are committed to reducing stigma around overdose and partnering with the community to increase our professional knowledge so we can better tackle drug overdoses in Liverpool. For example, we attend the quarterly National Harm Reduction Forum to feedback with other professionals on good practice, areas to develop and improving the service user experience.” “We will continue our successful naloxone training for staff to upskill their knowledge and continue to go out into the community to provide life saving training to a number of services across Liverpool.” “We’d urge anyone who needs our services - either for themselves or someone they worry about-to get in touch with us by phone, email, in person, or through our free webchat service.”

STAFF DIRECTORY

Staff Directory

Chamber staff are here to provide dedicated support for business members of the Chamber. The directory below provides a list of contacts for members should they need to contact us.

Connect Support Thrive.

Paul Cherpeau Chief Executive

Jon Cranston Director of Finance & Operations

Lizzie Johnson Head of Commercial Services

Elena Enciso Head of International Trade

Julie Sankey International Trade Executive

Ian Bulmer Programmes & Policy Manager

Sarah Woolley Export Documentation Specialist

Helen Gibbons Accounts Manager

Michelle Cameron Head of Policy and Representation

Melissa Healy Office Manager

Courtney Williams Export Documentation Assistant

Vicky Rooney Events Manager

paul.cherpeau@liverpoolchamber.org.uk

julie.sankey@liverpoolchamber.org.uk

Jess Miller Marketing Executive

jessica.miller@liverpoolchamber.org.uk

Helen Kinsella Membership and Business Growth Manager

helen.kinsella@liverpoolchamber.org.uk

jon.cranston@liverpoolchamber.org.uk

ian.bulmer@liverpoolchamber.org.uk

Lisa Noon Export Documentation Specialist lisa.noon@liverpoolchamber.org.uk

elena.enciso@liverpoolchamber.org.uk

lizzie.johnson@liverpoolchamber.org.uk

sarah.woolley@liverpoolchamber.org.uk

helen.gibbons@liverpoolchamber.org.uk

michelle.cameron@liverpoolchamber.org.uk

Tom Morgan-Wynne Membership and Business Growth Manager

courtney.williams@liverpoolchamber.org.uk

melissa.healy@liverpoolchamber.org.uk

vicky.rooney@liverpoolchamber.org.uk

tom.morgan-wynne@liverpoolchamber.org.uk

Tel: 0151 227 1234 E: membership@liverpoolchamber.org.uk export@liverpoolchamber.org.uk www.liverpoolchamber.org.uk @LpoolChamber James Parker Business Engagement Officer

james.parker@liverpoolchamber.org.uk

Liverpool Chamber

Ben Kelliher Export Documentation Apprentice ben.kelliher@liverpoolchamber.org.uk

Jessica Sturgeon Marketing Assistant

jessica.sturgeon@liverpoolchamber.org.uk

MEMBERS NEWS

In 2022, Morgan Sindall became a partner of RECONMATIC, a collaborative Research & Development venture funded by the EU and UKRI. This groundbreaking initiative unites industry leaders with higher education institutions across Europe, with a resolute mission to redefine the management of construction and demolition (C&D) waste. The primary objective of this consortium is to spearhead effective C&D waste management practices throughout the entire lifecycle of buildings. This ambitious endeavour aligns with the overarching goal of achieving a zero-waste construction industry and reducing energy consumption within the sector. The statistics underscore the urgency of the situation. The construction industry has traditionally been the foremost consumer of

MORGAN SINDALL JOINS 22 GLOBAL PARTNERS IN REVOLUTIONISING CONSTRUCTION AND DEMOLITION WASTE MANAGEMENT finite resources in the UK with a staggering 48.8% of the UK’s total waste output attributed to this industry. To address these challenges head-on, the consortium is actively developing innovative automated solutions and digital tools to mitigate waste generation and promote the reuse of C&D waste materials. These cutting-edge technologies hold the promise of ushering in a new era of sustainability within the construction sector, mitigating the waste that has historically plagued it. The transformation envisioned by the consortium centres on two essential steps. Firstly, there is a pressing need for a paradigm shift in building design, emphasising efficiency and resourceconsciousness to reduce material consumption during construction. Secondly, superior waste management practices must be adopted to ensure both the quality and

‘MEET THE EXPERT’ WITH RANDOX’S R&D SPECIALIST, DR. LAURA MOONEY. Dr. Laura Mooney has worked for Randox Laboratories for over a decade. In that time the diagnostics company has grown to include a number of private health clinics providing its customers with unrivalled access to health data. At Randox Health, we believe health data is key to living well for longer, as it helps us understand our risk and promotes a proactive approach to health. “Throughout my time at Randox, I have worked extensively researching biomarkers of disease and producing scientific materials to aid understanding of new and

reusability of recycled materials, fostering a collective commitment to sustainability among all stakeholders involved in construction waste management. A key component in this transformation, Morgan Sindall is currently developing a Materials Data Bank (MDB) in partnership with UK partners University of Salford and BIMBox, and Czech based Strabag. This robust tool leverages manufacturers’ data related to products and materials allowing intelligent decision making to drive waste out throughout the project life cycle. This will provide easy access to data not currently available to designers, clients, contractors, waste creators and processors. If you would like to contribute to any of the research being undertaken via the RECONMATIC initiative, please contact supply chain sustainability manager Kane Greenough on kane.greenough@ morgansindall.com. “Innovation is central to everything we do at Randox, from the development of innovative technologies, such as our patented biochip array technology which enables us to consolidate a huge number of tests onto a single chip to the identification of novel biomarkers of disease.” Adds Laura.

existing tests. I manage a team focused on researching new tests to identify their suitability for use as diagnostic biomarkers, with a particular focus on gastrointestinal health. In addition, I regularly contribute to scientific communication within Randox Health, helping to share our latest research findings and enabling those who attend our Randox Health clinics to better understand what their health data means for them.” Randox is dedicated to improving healthcare using innovative diagnostic technologies, for a range of health conditions including heart disease, diabetes, cancer, and stroke – reinvesting up to 25% back into R&D.

“Key to this is our progress in data-driven risk stratification, where we utilise data to drive algorithm development and diagnostic pathways to better identify people at high risk of disease. In doing so, we can help identify those who should be prioritised for further investigation or strategies for prevention, whether that’s lifestyle change or treatments to reduce risk.” “I’m lucky to work with a great team and I really enjoy collaborating with the various groups throughout the company. I also love the variety of my role. From learning about new biomarkers to attending events where I get to talk to people about health and share the latest innovations in diagnosis and prevention. Health is constantly changing, and our understanding of biomarkers grows daily; there is always something new to learn and share.”

A KISS IS JUST A KISS.

RIGHT? Wrong. That ‘Rubiales kiss’ is memorable - for all the wrong reasons. This high-profile football story, along with the serious allegations against Russell Brand are highlighting what behaviour is and isn‘t acceptable in the workplace. A minefield some may say. Absolutely not. The law is the law and it’s time for SMEs to face the topic head on.

Dignity in the Workplace Training

Our lawyers are well versed in helping businesses highlight and prevent unacceptable behaviour in the workplace. We offer fixed-fee training covering victimisation, harassment, bullying and discrimination. Want to know more? Ask Justine for a no-obligation call back: E: jw@law.uk.com M: 07961 075124 Justine Watkinson, Head of Employment Law

Liverpool Chamber

LIVERPOOL | CHESTER | WIRRAL

www.HM3.Legal

UK SPECIFICATION MAY VARY

ALL-NEW ALL-ELECTRIC LEXUS RZ 450e BATTERY-ELECTRIC VEHICLE

LIVERPOOL Lexus Liverpool, Rimrose Road, Bootle, Liverpool, L20 4TX

www.Lexus.co.uk/LexusLiverpool

Model shown is RZ Takumi £74,000 including optional special metallic paint at £250. (£74,250). Official fuel consumption figures in mpg (1/100km): combined 0. Combined CO2 (g/km) 0. Battery electric vehicle. Figures obtained using a combination of battery power and fuel. Figures are provided for comparability purposes; only compare fuel consumption, CO2 and/or equivalent all-electric range figures with other cars tested to the same technical procedures. These figures may not reflect real life driving results. Fuel consumption, CO 2 produced and equivalent all-electric range can vary significantly depending on a number of factors, including the accessories fitted (post-registration), driving style, conditions, speed and vehicle load. All models and grades are certified according to the World Harmonised Light Vehicle Test Procedure (WLTP). All mpg and CO2 figures quoted are full WLTP figures. More information can be found by visiting: www.vehicle-certification-agency.gov.uk/fcb/wltp.asp.

Well Connected October 23

Articles inside

A KISS

PARTNERS IN REVOLUTIONISING CONSTRUCTION AND DEMOLITION WASTE MANAGEMENT

Connect Support Thrive.

How WithYou is helping to reduce overdose deaths across Liverpool

LIVERPOOL SCHOOL OF TROPICAL MEDICINE CHARITY OF THE YEAR 2023-24 CHAMBER CHARITY MEMBERS

A bold and ambitious MBA programme from LJMU’s School of Education and Liverpool Business School.

MORECROFTS LOOKS TO THE FUTURE WITH MANAGEMENT “SUCCESSION” TRAINING

MSIF APPOINT FIRST LCR ANGELS DIRECTOR

Best practice abounds at LiftEx 2023

INNOVATING TOWARDS A SUSTAINABLE FUTURE

AINTREE RACECOURSE - BOXING DAY RACING

SUSTAINABLE ENERGY FIRST SETS CARBON REDUCTION TARGET ENVIRONMENTAL INNOVATION

CHALLENGES AND BEST PRACTICES IN THE EVEREVOLVING LANDSCAPE OF CYBERSECURITY

EVENTS THROUGH INNOVATION

EMBRACING

NAVIGATING THE AI REVOLUTION:

LCC & BOOMERANG CARNETS UKA PARTNERSHIP FOR THE UNITED KINGDOM

CLARKE ENERGY SECURES FIRST GRID CONNECTED BATTERY ENERGY STORAGE PROJECT IN UK

CARE BEFORE CRISIS: HOW PROACTIVE WELLBEING SUPPORT CAN REVOLUTIONISE YOUR WORKPLACE

RE-ENGAGING THROUGH CREATIVE LEARNING

BIPC LIVERPOOL CITY REGION: HARNESSING INNOVATION EVERY DAY

INVESTING, INNOVATING & EVOLVING

KEEPING YOUR CUSTOMERS DURING THE FINANCIAL SQUEEZE

MAKING A MARK ON THE WORLD

ASK THE EXPERT: ALISON POUNTNEY

HUGH BAIRD COLLEGE PARTNERS WITH INDUSTRY GIANTS FOR ELECTRIC VEHICLE EDUCATION IN COLLABORATIVE GREEN SKILLS PUSH

A SEPTEMBER TO REMEMBER DOUBLING THE SUPPLYWELL TEAM

WHAT’S HAPPENING WITH RESEARCH AND DEVELOPMENT TAX RELIEF?

INNOVATIVE PROJECT AIMS TO DRIVE INDOOR AIR QUALITY IMPROVEMENT

THE IMPORTANCE OF SUSTAINABLE URBAN DRAINAGE

Graduate Futures: LJMU’s Golden Initiative Transforming Liverpool City Region

INNOVATION IN EMPLOYMENT SERVICES

LCR CONNECT SCOOPS SECOND NATIONAL AWARD

FEED HOPE WORLDWIDE THROUGH YOUR BUSINESS

INCINER8 GROWTH PLANS HEAT UP WITH NEW CEO APPOINTMENT

YOUR GATEWAY TO GLOBAL TRADE OPPORTUNITIES

It’s all about data

SME INNOVATION: IT’S NOT JUST NEW PRODUCTS AND SERVICES

EXPERIENCE THE HIDDEN HISTORY OF ANFIELD FOR FREE

RENEWABLE ENERGY SKILLS BOOTCAMP

MATT HINE

INNOVATION IN BUSINESS AWARDS

SUCCESS AT CHARITY BUSINESS NETWORK EVENT IN COLLABORATION WITH LIVERPOOL BID COMPANY

MEMBERSHIP UPDATE

WELCOME TO THE AUTUMN EDITION OF ‘WELL CONNECTED’