JOB DESCRIPTION
Position Job title: Medical Affairs Associate Department: Paediatric Endocrinology Business Unit Line Manager (name, job title): Italian Medical Director, dotted line to Medical Affairs Manager Paediatric Endocrinology Location: Milan, Italy
Purpose of the position The Medical Affairs Associate (MAA), under direction of the Medical Director, provides technical services to customers, and supports marketing and sales staff. The MAA has responsibility for managing adverse event and product complaint reporting.
Main responsibilities and tasks Main Tasks
Main Responsibilities To provide technical services in order to facilitate product usage.
To provide technical support to marketing and sales support staff
Responding to customer medical enquiries and ensuring that these are answered to a high level of customer satisfaction, within an agreed time frame. Managing the reporting of adverse events and product complaint. Monitoring and circulating versions of the product information and consumer medicines information document at all levels. Ensuring that the medical library is up to date by reviewing the product bulletins and quarterly reports. Ensuring that the latest evidence is incorporated to the standard responses to medical inquiries. Assisting the local Medical Director in the review of all packaging artwork for Ped Endo Assisting the CLM and European Product Managers by analysing and reviewing clinical papers in order to provide the commercial team with user friendly succinct summaries. Providing technical support to CLM and European Product Managers during the development of promotional material. Reviewing current promotional material on a regular basis and propose updates according to any new evidence becoming available. Approving new/revised promotional materials in line with the highest level of evidence and with the relevant regulatory codes Providing technical support at scientific meetings and congresses and meetings (where required) Partner with the CLM on tactical initiatives with a medical marketing focus ( e.g. patient nurse programs, Increlex user meetings, Ipsen standalone and local symposiums) Actively contribute to therapeutic brand teams and key account plans (where required) Developing product training materials and delivering training through different platforms. Developing training materials and delivering training on compliance, Pharmacovigilance and product complaints to the Ped Endo EUBU Developing training materials and delivering training for specific programs, for
example, patient support programs Supporting the ongoing technical and training needs of the commercial team
Partner with sales representatives to understand and resolve customer needs and issues as appropriate. Provide a scientific duty of care and ensure the benefit/risk of Ped Endo products are understood, in liaison with the local Medical and Clinical Operations teams. Develop and maintain contacts with Key Opinion Leaders (KOLs) in European Paediatric Endocrinology network. Assist in the implementation of EU KOL Management Plan Assist Advocacy Groups in the relevant therapeutic area, as needed, to develop strategic interactions and patient-aimed communication materials in close coordination with cross-functional brand team. Provide back up support and assistance to the Ped Endo EUBU Medical Affairs officer when required and proactively Participate on special project teams as necessary. Undertake specific projects and tasks are requested. Observe all applicable laws and codes.
Experience / Qualifications Experience & Qualifications: -Ideal: Ideally educated to post-graduate degree level, appropriate clinical specialisation (e.g. M.Sc., D Pharm) Experience in the pharmaceutical industry in a Medical Affairs role Experiences working in a commercial matrix environment Excellent verbal and written English required Knowledge of Italian (verbal and written beneficial) Experience in the development and delivery of training materials Demonstrated ability to synthesize and communicate medical information clearly Demonstrated ability to successfully influencing a cross functional team of people ( a mix of experience, skills sets and roles) An understanding of the drug development process and a good knowledge of the therapeutic area.