Q2 ENGINE 2021

Q2 Engine message from the ceo

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SPOTLIGHT ON...

n a m r o N Seth

In addition to being named a 2020 Volvo Master Sales Leader, Seth Norman received a promotion in April! Here's what GM Frank Fulton had to say about Seth: "I am pleased to announce the promotion of Seth Norman to Atlanta Used Truck Sales Manager. Seth joined the company in June of last year as a salesman and quickly established himself as a leading contributor to our organization. When the manager position became open Seth was my first applicant.

Since taking the job he has been fully engaged in the continuous improvement of his department and the success of my entire team. Congratulations to Seth on this well deserved opportunity."

SPOTLIGHT ON...

z e n i t r a M Juan Vanguard wants to celebrate the promotion of Juan Martinez to El Paso Service Manager!

Juan has been with the dealership for 10.5 years and is a loyal employee. He is well respected and has a good relationship with and knows our customers well.

Juan is an El Paso native and served in the Army for 14 years as a military police.

He has a 9 year old son with whom he enjoys going hunting. Juan also volunteers for the Horizon City Fire Department.

We look forward to growing and improving the Service Department in El Paso, with Juan’s leadership.

Employees of the Month Michael Castillo $500 Raffle Winner!

Norwood Region

“Michael manages our back parts counter, and parts warehouse and rarely gets enough credit for all the hard work he does. He has a good attitude and work ethic; I am thankful to have him as a team member.”

Nancy Reed $500 Raffle Winner!

Savannah Region

“Nancy has gone above and beyond during this challenging time, she is a very dedicated employee and has the do whatever it takes attitude. We can always count on Nancy."

Marcos Rodriguez $500 Raffle Winner!

Houston Region

“Marcos is a Master Tech and leader in our shop. He works from open to close as needed and never complains about any job given to him. Marcos demonstrates leadership skills and other techs genuinely look up to him!”

E m plo yees of the M o nth Jesse Vega Austin Region “Jesse stepped into the Service Manager role and hit the ground running. His determination and ability to get the customers in and out of the shop has been amazing! Jesse is a great asset to Vanguard Austin.”

Alex Bruning Austin Region “If an employee needs help Alex is the first one to jump in to help. He is not afraid to learn new things and master them.”

Denny Kimberly Atlanta Region “He helps everyone in the building, more importantly, no matter what he’s doing he is always willing to stop and help someone that’s in need. He always has Vanguard’s best interests in mind and worries about the customers’ experience more than anything.”

E m plo yees of the M o nth Zeke Tangonan El Paso Region “Zeke steps up and does whatever it takes. Zeke can be counted on to get trucks diagnosed, no matter how difficult, and we end up with very satisfied customers at the end of the day."

Jim Funk St. Louis Region “Jim is reliable, thorough and a true ambassador of Vanguard’s mission to exceed our customers’ expectations.”

Wayne Hankinson Savannah Region “Wayne goes above and beyond every single day. He is an exemplary employee and represents Vanguard’s values to a T.”

E m plo yees of the M o nth Diego Vazquez Houston Region “Diego provides valuable feedback and often improves the processes along the way.

He goes above and beyond in all requests our department has had for him.”

Dennis Presson St. Louis Region “He’ll do whatever task we give him & we couldn’t ask someone to be more conscientious and helpful to others than Dennis. He takes a lot of pride in every job he does – it’s important to him to do it right the first time.”

Jose Orozco Phoenix Region “Jose has a great work ethic, respected by co-workers and management, to sum it up Jose hits all the Vanguard Value bullet points. Jose has been an exemplary employee, one that Vanguard can be proud of.”

E m plo yees of the M o nth Terry Rieks Norwood Region “Terry always has a good attitude towards whatever challenge he has and knows how to think outside of the box. He is always 15 minutes early for his shift so he knows what his workload is going to be.”

Jason Cisneros Houston Region “Jason always has a great positive attitude every single day here at work. He has been working 2 hours a day training to be on the parts counter along with doing his current position. Jason is also working Saturdays to improve himself shadowing salesmen and learning.”

Pat Hebblethwaite El Paso Region “Patricia always goes above and beyond in her willingness to help everyone. Her hard work and dedication does not go unnoticed.

Pat is an outstanding member of our Vanguard team!”

E m plo yees of the M o nth Patricia Konczewski Austin Region “Patricia comes to work every day with a smile on her face, she is not afraid to jump in and help anyone that needs help. She is a great asset to the Austin Region.”

Tim Wilkens Phoenix Region “When a DEF Tank couldn’t be delivered to a customer’s location, Tim, without hesitation, agreed to have the tank shipped to his house and deliver himself. Tim spent his Saturday driving 100 miles to deliver it.

Thank you Tim for going the extra 100 miles!”

Rene Goodson Shared Services “Rene’s promotion to L&R Coordinator has led her to be a great asset to the L&R department by stepping up and taking on any and all tasks that are thrown her way.

I appreciate her hard work and dedication to the L&R team.”

E m plo yees of the M o nth Wilson Fish Atlanta Region “Wilson has displayed a continued dedication to our department’s goal. He shows up with a willingness to learn and help customers on a daily basis.”

Tomas Ramirez Norwood Region “Tomas is a valuable member of the service team at Norwood. He comes to work every day with a smile on his face. His dedication to the team is greatly appreciated!”

Roger Miesner St. Louis Region “Roger is a driver for us – delivering vehicles to customers near and far. He does so with a calm, steady, cheerful attitude. He is known for going the extra mile (so to speak) to keep our customers happy. He has a good heart and is an outstanding asset to our business.”

E m plo yees of the M o nth Anthony Hood Atlanta Region “Anthony’s dedication to making sure the customer gets out quickly and repaired right the first time is second to none.”

Luis Velasco El Paso Region “Luis is our most tenured Master Technician and has been with the dealership for 19 years! He gets assigned and tackles many of our difficult jobs and successfully repairs them. We are very fortunate to have Luis at Vanguard at the El Paso location.”

Luke Hobbs Savannah Region “Luke has really stepped up in his role as Warehouse Supervisor. He makes sure all drivers have what they need to deliver to customers and makes sure parts are put up/warehouse clean. He never complains when asked to do something or to work over.”

E m plo yees of the M o nth We want to give a big thank you to all of our Q2 Employees of the Month for using their remarkable talents and skills to fuel our success!

We can't wait to announce our Q3 Employees of the Month!

2021 GMTA

Annual Convention Pictured left to right: William Stevens, Ryan Clayton, Joe Cochran, Karen Allison, George Haas

"The Georgia Motor Trucking Association Conference is an annual event for motor carriers representing the State of Georgia, with over 600 attendees. We had a blast representing Vanguard in a very large way!"

-Ryan Clayton, Atlanta New Truck Sales Manager

HOUSTON

L&R

Pictured right is the first FSL deal from the new Highway 90 store!

Belki DeLong is the Lease Sales Rep and the company is Fleites Transport.

Another opportunity we're proud of in the Houston region is the 12-month committal by a new customer of the all-new Mack MD!

VANGUARD TRUCK CENTER OF COMMERCE WAS RECONGIZED AS THE

Member of the Month

by the Banks County Chamber of Commerce for May 2021!

Congrats to Johnny Owens and his team in Commerce!

Pictured left to right are: Jacob Johnson (Parts Front Counter Sales), Nicole Hamilton (Service Advisor), Johnny Owens (Branch Manager), and Alicia Andrews from the Banks County Chamber of Commerce

Nate Dolph is now an Electronics Master Technician!

Brice Balser is now an Engine Master TechNician!

Nate and brice are pictured here with Commerce service foreman steven adams. congrats on your accomplishments, guys!

Vanguard El Paso helped customer Saddle Up celebrate their 5th anniversary and inauguration of their new facility!

Pictured right to left: Richard Wong from CCG Finance; Scott Brockman, Mack District Sales Manager; Joey Sepulbeda, El Paso New Truck Sales; Miguel Lopez, Saddle Up Owner; Juan Martinez, El Paso Service Manager; John Ortiz, El Paso General Manager; Chet Daniels from Volvo Finance

El Paso employees got together to celebrate the birthday of GM John Ortiz July 11! Happy birthday John!

employee news!

Austin Region Business Office Manager Misty Whited's daughter Elizabeth graduated high school in May. Elizabeth will be attending Tarleton University in the Fall, majoring in Kinesiology in order to become an athletic trainer. Congratulations Elizabeth!

James Young, Parts Sales, Phoenix, is a new Grandpa to baby Sydney Grace, born July 4th! Congratulations to James and his family!

Kameron, the grandson of Bill Ripple, St. Charles Service Manager, and Tracy Ripple, Cahokia Tow Advisor, was featured on the University of Missouri-St. Louis website for his volunteer work at Triton Pantry in Imperial, Missouri. You can read more about Kameron's work here: https://blogs.umsl.edu/news/2021/04/19/kameron-ripple/

SUGGESTIONS:

Reminder: the Vanguard Suggestions email is live and awaiting your great ideas!

Email suggestions@vanguardtrucks.com with your suggestion and if we implement it, you'll be featured in the ENGINE and win a gift card. We already have a few in the works!

COVID-19:

Widespread vaccination is a critical tool to help stop the pandemic!

Everyone 12 years of age and older is now eligible to get a COVID-19 vaccination.

Visit Vaccines.gov to find out where vaccines are available in your area, or contact your state or local health department for more information.