GENERAL TERMS AND CONDITIONS
Booking with a credit card as guarantee.
If the booking is guaranteed by a credit card, a 30% deposit of the total amount of services will be charged upon signing the contract.
The remaining balance will be charged to the credit card provided as a guarantee, based on the confirmed number of participants 10 business days before the start of the activity.
Any additional charges (extra participants, ancillary services, etc.) not initially planned will be collected on-site on the day of the activity.
All credit cards are accepted.
Reservations without guarantee.
At the time of signing the contract (or the service offer), a 30% deposit of the total amount of the activity will be required as confirmation.
This deposit must be transferred to the account BE 79 0688 9979 2033 of Hôtel Van der Valk Waterloo, with the booking reference ("HWA-GFXXXXX") included in the payment details.
The remaining balance will be due upon receipt of an invoice, issued based on the confirmed number of participants 10 business days before the start of the activity.
Any additional charges (extra participants, ancillary services, etc.) not included in the contract (or service offer) will be added to the final invoice.
Booking
Based on a Purchase Order
Purchase orders are also accepted as a payment guarantee for the event. The official document must be returned with the reference number, which will appear on the final invoice, sent after the event.
Options.
Options are accepted and cover a period of 5 working days. They may be renewed once only (no later than 10 working days before the activity).
I. Meeting Rooms
Full Cancellation of Services and Activities
Any cancellation made between 59 calendar days and 30 calendar days before the start of the activity will result in a 30% cancellation fee, calculated based on the number of participants confirmed at that date. In this case, the deposit is lost.
Any cancellation made between 29 calendar days and 15 calendar days before the start of the activity will result in a 50% cancellation fee, calculated based on the number of participants confirmed at that date.
Any cancellation made between 14 calendar days and 8 calendar days before the start of the activity will result in a 75% cancellation fee, calculated based on the number of participants confirmed at that date.
If the cancellation occurs 7 calendar days before the start of the activity, the full amount based on the last confirmed number of participants will be due. This rule also applies in the event of a no-show (failure to attend).
Reduction in the Number of attendees
From 29 to 15 calendar days before the activity, a reduction of up to 35% of the total number of participants can be made free of charge. Any reduction beyond 35% will be charged at 100%
From 14 to 8 calendar days before the activity, a reduction of up to 25% of the total number of participants can be made free of charge. Any reduction beyond 25% will be charged at 100%
From 7 calendar days before the activity until the event, any reduction in the number of participants will result in a 100% charge for the cancelled participants.
II. Rooms
Total Cancellation of Rooms and Services
From the time of signing the contract, a total cancellation of services is free of charge up to 90 calendar days before the arrival date.
Between 89 calendar days and 60 calendar days before the arrival date, 25% of the total services will be charged.
Between 59 calendar days and 30 calendar days before the arrival date, 50% of the total services will be charged.
Between 29 calendar days and 10 calendar days before the arrival date, 75% of the total services will be charged.
Between 9 days and the arrival date, 100% of the total pro forma invoice will be charged. This rule also applies in the event of a no-show (failure to attend).
Attrition Policy (Fees for Reducing the Number of Rooms)
From 89 calendar days to 60 calendar days before the arrival date, a reduction of up to 50% of the total nights can be made free of charge. Any additional reduction beyond 50% will be charged at 100%.
Between 59 days and 30 days before the arrival date, a reduction of up to 35% of the total number of nights can be made free of charge. Any additional reduction beyond 35% will be charged at 100%.
From 29 days to 10 days before the arrival date, a reduction of up to 15% of the total number of nights can be made free of charge. Any additional reduction beyond 15% will be charged at 100%.
Between 9 days and 4 days before the arrival date, a reduction of up to 5% of the total number of nights can be made free of charge. Any additional reduction beyond 5% will be charged at 100%.
3 days before the arrival date, any reduction in the number of nights will incur a 100% charge for the cancelled nights.
BILLING
All invoicing requests are invoiced at €5.00 per invoice to be issued and included in administrative costs. In the case of full prepayment or payment within 7 working days of the invoice date, a 5% discount will be granted by deduction from the detailed cashlimit item and included on all invoices issued for bookings not prepaid before services in accordance with our general terms and conditions of sale.
ACTE DE DIEU
Neither party shall be liable for any delay or failure in performance hereunder caused by acts of God, war, terrorism, government regulation, disaster, civil disorder, fire, curtailment of transportation or other emergency beyond that party's reasonable control. In the event that any of the events render the performance of the reserved services inadvisable, illegal or impossible, either party may terminate this agreement without liability or penalty upon written notice to the other.
CASES OF FORCE MAJEURE
The establishment will be released from its obligations in the event that it is not possible to fulfil them with a full guarantee following the assent of exceptional circumstances or force majeure, in particular in the event of total or partial destruction of the establishment, suspension of the energy supply or other events which prevent the normal operation of the establishment, or which affect its safety or that of its customers.
However, in these cases, if possible, the hotel could offer the customer the performance of the services in a neighbouring establishment of the same category, with the hotel paying any transfer costs that arise as a result. However, the customer could opt to cancel the services and request the return of any sums paid up to that date
LEGAL QUESTIONS
Constituent Act
Any dispute will be referred to the Court of Brussels, under the application of the laws of Belgium.
Chaussée de Tervuren, 198 1410 Waterloo
+32 (0)2 352 18 15
www.hotelwaterloo.be / info@hotelwaterloo.be
Numéro d’entreprise : 0552.561.389 • Compte IBAN : BE 79 0688 9979 2033
Code SWIFT : GKCCBEBB
