Wahiawa Civic Center Proof of Concept: Phase 3 - Engagement Report

DECEMBER 2020

WAHIAWA CIVIC CENTER

PROOF OF CONCEPT STUDY - PHASE 2 DISCOVERY

ENGAGEMENT REPORT DRAFT - DECEMBER 4, 2020 PREPARED FOR DEPARTMENT OF ACCOUNTING AND GENERAL SERVICES [DAGS] PREPARED BY UNIVERSITY OF HAWAI’I COMMUNITY DESIGN CENTER

contents

03

INTRODUCTION

19

AGENCY ENGAGEMENT & TALKSTORIES

PURPOSE GOALS ENGAGEMENT METHODS A SPECTRUM OF METHODS

AGENCY SURVEY FINDINGS AGENCY STAKEHOLDER KEY THEMES ADJACENT LANDOWNER KEY THEMES ADJACENT LANDOWNER DEVELOPMENT PLANS TALK STORIES KEY THEMES DAGS PROPERTY MANAGER FEEDBACK

41

ONLINE COMMUNITY ENGAGEMENT

COMMUNITY SURVEY FINDINGS COMMUNITY MAPPING FINDINGS COMMUNITY IDEAS FINDINGS COMMUNITY STORIES

65 PROJECT TEAM:

GETTING THE WORD OUT PROMOTIONAL GRAPHICS A SOCIALLY DISTANCED IN-PERSON EVENT ENGAGEMENT BOARDS COMMUNITY MAPPING COMMUNITY VALUES COMMENT CARDS

CATHI HO SCHAR, AIA Assistant Professor, School of Architecture, Principal Investigator NICOLE BIEWENGA, Research Associate MARK LOMBAWA, Research Associate REBECCA DENZER, Research Associate TREE SOLUTIONS, Arborist SSFM INTERNATIONAL, Civil Feasibility Study

87

JOE UNO & ASSOCIATES, Cost Estimate

ENGAGEMENT EVALUATION

ONLINE OUTREACH METRICS ONLINE OUTREACH REFLECTION IN-PERSON OUTREACH METRICS IN-PERSON OUTREACH REFLECTION POST-ENGAGEMENT EVALUATION

DAN MILZ, Assistant Professor, Department of Urban and Regional Planning, Digital Engagement Consultant DAWN N. S. CHANG, Esq., Founder, Principal, Kuiwalu, Community Engagement Consultant

IN-PERSON OPEN HOUSE WALK-THRU

95

APPENDIX

Students: ANGEL HIU KI AU SHARLA BATOCAL DUSTIN CHANG KAYLEN DAQUIOAG HANA FULGHUM MOISES LIO CAN BEAU NAKAMORI

DISCLAIMER PROOF OF CONCEPT DESCRIBES A SCOPE OF WORK THAT INCLUDES STAKEHOLDER ENGAGEMENT, APPLIED RESEARCH, AND CONCEPTUAL PLANNING AND DESIGN INVESTIGATION THAT INFORMS STATE AGENCIES AHEAD OF PROJECT DEFINITION, ANNUAL BUDGET REQUESTS, AND PROCUREMENT OF PROFESSIONALS. THESE SERVICES ARE PRELIMINARY AND TYPICALLY INCLUDE BUT ARE NOT LIMITED TO A SET OF ANALYSIS, DESIGN SCHEMES, CRITERIA, AND INITIAL COSTS THAT ASSIST WITH CIP JUSTIFICATION AND PROJECT DEFINITION. PROOF OF CONCEPT SERVICES 2

ENGAGEMENT REPORT

INTRODUCTION

Background

The University of Hawai’i Community Design Center (UHCDC) is working for the Department of Accounting and General Services (DAGS) to provide proof of concept engagement, planning, and design services for the redevelopment of the Wahiawa Civic Center. This proof of concept work is intended to inform agencies ahead of procuring professional design teams, and not in lieu of critical professional planning and design services. The project examines the future development of the Wahiawa Civic Center to house incoming civic center spaces and judiciary programs as an opportunity to explore new efficiencies in multi-agency consolidation and to revitalize the town center and improve the urban corridor along California Avenue.

The overall scope for UHCDC includes site analysis, agency alignment, programming, community outreach, proof of concept designs, and preliminary arborist, civil, and electrical studies. The outreach components described in this report covers interactions with state and city agencies, neighboring landowners, elected officials, community organizations, and community members in the form of one-on-one virtual meetings, surveys, follow-ups, pop-up stations, a community engagement website, and community open-house or walk-thrus.

the site are occupied by the Department of Human Services, Department of Health, and the University of Hawai’i College of Tropical Agriculture and Human Resources (CTHAR).

University of Hawaiʻi Design Center (UHCDC)

Community

UHCDC is an applied-learning program and teaching practice established and led by the UH School of Architecture, that provides a platform for research, planning, placemaking, and design involving UH faculty, staff, students, and partnered professionals across UH campuses, departments, and professional disciplines.

Department of Accounting and General Services

Department of Accounting and General Services (DAGS) is responsible for managing and supervising a wide range of State programs and activities, including land acquisition, planning, designing, inspecting and managing construction projects, facilitating quality control, contracting, construction management, and equipping facilities and other improvements for State agencies.

Project location

The parcel site is located at the center of Wahiawa town fronting California Avenue between Lehua and Cane Street across Wahiawa Shopping Center. Behind the site is Wahiawa General Hospital on Center Street. The newly built Wahiawa Transit Center is east of the project site while the Wahiawa Public Library is located to the west, adjacent to the existing civic center.

Currently, the state parcel is zoned R-5 with a 30’ front setback, 15’ setbacks on the sides and back of the property with a 45’ building height limit. Existing buildings on

PHASE 2- DISCOVERY

3

PURPOSE

Engagement Purpose

The purpose of this community engagement is to inform a proof-of-concept study for the Wahiawa Civic Center. As an integral part of this study, the UHCDC hopes to gather insights on the project from various stakeholder groups that will provide useful contextual resources to aid DAGS and the professional design team in developing the programming, scope, and direction for this project.

This engagement also provides the opportunity to introduce the project to the community and various stakeholder groups, and to share and collect input on project genealogy and context.

4

ENGAGEMENT REPORT

ENGAGEMENT GOALS University of Hawaiʻi Community Design Center (UHCDC) Goals

The UHCDC’s goal is to provide inclusive community engagement that will serve the needs of their client (DAGS), as well as to provide an accessible forum to stakeholders to voice their goals and concerns for this project.

Department of Accounting and General Services (DAGS) Goals

DAGS’ goals for this community engagement is to introduce the community to the project and to begin a discourse with the various stakeholder groups that will continue throughout the professional design phase of this project.

Agency Stakeholder Goals

State agencies that are already housed in the existing Civic Center, as well as City and State agencies that are prospective additional tenants, have the shared goal of ensuring that their future spaces best support the services they provide. Agencies are also concerned with issues of safety, building maintenance, and interface with the community. Agency stakeholder goals and concerns are documented in detail in this report.

Adjacent Business & Landowner Goals

Adjacent Business and landowners’ goals are to promote a vibrant and active town center. To this end, the civic center can play a vital role in activating the California Street corridor. Individual goals are impacted by future development plans and are documented in detail in this report.

Community Goals

The community has varied goals for this project, but among the more universal are creating a safe, family-friendly space to provide accessible services that will benefit the community. Analysis of input from the community is also included in this report.

PHASE 2- DISCOVERY

5

WHAT IS OUR PROCESS?

6

ENGAGEMENT REPORT

PROCESS OVERVIEW

Engaging a Spectrum of Stakeholder Groups

INTERNAL

AGENCY STAKEHOLDER MATRIX

AGENCY STAKEHOLDER ZOOM INTERVIEWS

BUSINESS / LANDOWNER SURVEY

BUSINESS / LANDOWNER ZOOM INTERVIEWS

INDIVIDUAL TALK STORIES

FOCUS GROUP TALK STORIES

engagehawaii.org

COMMUNITY SURVEY

EXTERNAL

Starting with the internal stakeholders, agencies were invited to participate in an online survey, fill out a programming matrix, and share their perspectives during zoom interviews. Communications with business and landowners of adjacent properties and talk stories with community members expanded the scope of discourse on the project context. These talk stories then informed the outreach efforts that invited the wider Wahiawa community to learn about the project and to share their input.

By engaging stakeholders in this order, the team reached out to the broader community with a foundation of knowledge and sensitivity grounded in 3 months of smaller conversations.

AGENCY EMPLOYEE SURVEY

COMMUNITY MAPPING

COMMUNITY IDEAS

COMMUNITY STORIES

POP-UPS STATIONS

IN-PERSON OPEN HOUSE WALK-THRU

PHASE 2- DISCOVERY

7

PROCESS OVERVIEW

ENGAGEMENT METHODS 1

Agency Interviews

Agencies involved in this project were sent a questionnaire to fill out information regarding current and projected agency needs and objectives to establish space requirements, use types, functional adjacencies, and a future-facing, community-serving vision for this project.

The questionnaire asked 30 questions and took about 10-15 minutes to complete.

8

ENGAGEMENT REPORT

2

Talk Stories

One hour one-on-one Zoom interviews with 23 different community members, including elected officials, neighboring landowners, representatives from WCBA, CBDO, Blue Zones, Wahiawa Historical Society, Hawaiian Civic Club of Wahiawa, New Hope, Wahiawa Health, Dot’s, Leilehua HS, helped the UHCDC team to connect to community perspectives.

3

Website

Due to the COVID-19 quarantine, the team launched an engagement website to allow people to participate in a community survey, ideas board, mapping, and story-sharing online. ~600 discrete viewers visited the site and ~120 registered.

4

5

Postcard

A postcard to announce the project and invite people to the website was mailed to all Wahiawa residential and business addresses, ~13,000 total.

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6

Mail-in Survey

Pop-up Station

The team set up a pop-up station outside of Foodland on August 26, September 24, 26, 29, October 5, 7, to pass out surveys and postcards, and to answer questions.

7

Open House Walk-thru

The Open House Walk-thru offers in-person engagement following social distancing recommendations. Postcards announcing this event were again sent to all Wahiawa addresses.

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Please fill out this survey to provide your input on the redevelopment of the Wahiawa Civic Center.

Please mail this self addressed survey to us before September 7th, 2020.

Each survey is numbered, no duplicates will be accepted. For more information go to www.engagehawaii.org.

Mahalo!

Design Center 2410 Campus Road Room 212 Honolulu, Hawai’i 96822 uhcdc@hawaii.edu

University of Hawai’i Community

ENVISIONING A REDE VELOPED CIVIC CENTER IN WAHI AWA The State of Hawai’i Department of Accounting and General Services (DAGS) is partning with the University of Hawai’i Community Design Center (UHCDC) to envision concepts for a redeveloped Civic Center to serve the Wahiawa community. Please visit engagehawaii.org to inform this process. We look forward to hearing your ideas!

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PHASE 2- DISCOVERY

9

PROCESS OVERVIEW

A SPECTRUM OF METHODS INFORM

CONSULT

To provide stakeholders with balanced and objective information to assist them in understanding the problem, alternatives, and solutions.

To obtain stakeholder feedback on analysis, alternatives, and/or decisions.

Digital Platform

Survey

Mapping

Pop-up Station

Ideas

Stories

Less Engaged

Open House Walk-thru

Adaptation of the IAP2 (International Association of Public Participation) Public Participation Spectrum

10

ENGAGEMENT REPORT

INVOLVE

COLLABORATE

EMPOWER More Engaged

To work directly with stakeholders throughout the process to ensure that their aspirations and concerns are consistently understood.

To partner with stakeholders in each aspect of the decision from development to a solution.

To place final decision-making at the community level.

PHASE 2- DISCOVERY

11

AN ENGAGEMENT PROCESS FOR WAHIAWA CIVIC CENTER Step 1 Initial Consideration

Step 2 Engaged Research

Step 3 Partner and Collaborate

Outreach and Engagement Agreement • Integrate community outreach as an essential scope of work to the project.

Research • Site research, to become more knowledgeable about the community.

Engage Elected Officials • Partner with the Office of Senator Donovan Dela Cruz to create stakeholder list, assist with information distribution, and up to date information on project funding.

•

Organize “Engage Community” talk • stories to introduce team to community outreach practices and scholarship.

Research, review, and select a digital engagement platform due to COVID-19 social distancing recommendations.

•

Compile local and global best practices and documents to synthesize and compare community engagement principles and practice models.

Identify stakeholders, create lists of people to reach out to including facility tenants, users, neighboring land owners, business owners, community leaders, religious leaders.

•

•

Send out emails to all users with a survey, program matrix, and invite to a zoom meeting follow up.

•

Send out emails to all neighboring landowners with a survey, and invite to a follow up zoom meeting.

•

Gather surveys, matrix, and conduct zoom meetings.

•

Telecon with key kupuna.

•

Conduct “talk stories” with community representatives. 30-60 minutes zoom sessions.

•

•

Council members

Engage Community Leaders • Establish a partnership with a community organization (WCBA) on all outreach.

Step 4 Prepare for Engagement

Step 5 Public Engagement

Step 6 Analyze & Disseminate

Plan & Design Engagement • Design digital engagement platform, establish tools, resources, schedules, barriers, limitations, participation targets, risks.

Mobilize and Implement • Launch website, monitor website.

Analyze Data and Findings • Analyze data and findings.

•

Test and review digital engagement website - seek feedback from practitioners, and integrate input from Talk Stories.

Comprehensive Administrative Record • Develop a simple and easy-to-navigate record keeping system that includes: Process and execution. What and How. Attendance, notice, publications, comments, letter of support, Due Process, names (only with permission and no personal information) Comprehensive Communication Plan • Notify via physical signage on site.

•

Notify via postcard mailing to all residential and business addresses.

•

Notify via postcards left at WCC and Wahiawā library.

•

Notify via e-mail newsletters.

Engage Immediate People Affected • During live website, attend neighborhood board meetings, rotary club monthly meeting, explore other synchronous communication to promote word of mouth.

•

Return to the community, through the website with concepts based on the outreach. Seek community input again.

•

Final designs for “Proof of concept” work and all comments on the work produced throughout get posted to the website.

Evaluate Engagement • Informally evaluate engagement activities and response.

•

Learn and adapt from the engagement evaluation to achieve engagement goals.

•

File data into Administrative Record.

•

Initiate Communication Plan and report to the community.

Maintain Relationships • Integrate all outreach findings into website for sharing.

•

Create a working group to keep the community involved in the project long term, and in the transition to professional work.

•

Professional design teams are asked to accept management of website, and continue communications.

Evaluate and Learn • Formally evaluate engagement process, activities, and effectiveness.

•

Integrate lessons learned into future engagement processes.

WHO’S INVOLVED

ZOOM INTERVIEWS

*Only the first meeting with Agency stakeholders is included in this engagement report.

Subsequent meetings are including in the programming document and were focused on programming only.

Agency Stakeholders Name

Date

Time

Department of Health, AMHD Wendy Smith, Office Assistant Jenny Sakaue, Team Leader Jhoana Watson, Health Supervisor Moana, Case Manager

06.09.2020

1:30 PM

Department of Health, WIC Iris Takahashi, Clinic Operations Supervisor for Wahiawa, Leeward and Windward Clinics

06.19.2020

10:30 AM

06.02.2020

11:00 AM

06.12.2020

10:00 AM

06.12.2020

1:30 PM

07.02.2020

9:30AM

06.25.2020

1:00 PM

09.16.2020

09.16.2020

CTAHR

Jari Sugano, ʻOahu CO Administrator (Loke) Christine Koahou, Office Assistant Wahiawa

Satellite City Hall

Desiree Balidoy, Assistant Manager Francis Kau, Administrator for MVLT Chase Masuda, Sat City Call Administrator Sheri Kajiwara, Director of Department of Customer Service, Sat. City Hall, Driver Licensing office Department of Human Services Ginet Hayes, Section Administrator DHS Christine Wong, Branch Administrator Department of Health

John Messina

Department of Health, PHN

Michele Sare JUDICIARY

Brandon Kimura, Deputy Administrative Director

Deedee Letts, Office of Project Management

Joanne Krippaehne, CIP (Mark) Edward McCarthy, IT Specialist 14

ENGAGEMENT REPORT

Business & Land Owners Name

Date

Time

Department of Education Mark Arinaga, DOE LMW Complex Area Personnel Specialist

06.02.2020

1:00 PM

Wahiawa Shopping Center Jared Watumull, Watumull Properties

06.02.2020

3:00 PM

Hawaii State Library Mallory Fujitani, Special Assistant to the State Librarian

06.12.2020

1:00 PM

Wahiawa General Hospital Brian Cunningham, Chief Exec Officer of Wahiawa General Hospital Brandon Tomita, Director of Operations Richard Hauge, Rick Hauge, CFO

06.02.2020

4:00 PM

City & Country Department of Transporation Eileen Mark, City & Country of Transportation Services

07.14.2020

10:30 AM

Wahiawa State Library Sharrese Castillo, Wahiawa Branch Manager Matt Brown, formaer Wahiawa Branch Manager, current District Administrator

07.16.2020

2:00PM

PHASE 2- DISCOVERY

15

One-on-One Name

Date

Time

Michelle Kidani, State Senator

06.09.2020

10:30 AM

Heidi Tsuneyoshi, Council Member

06.10.2020

2:30 PM

Jeffrey Alameida, Blue Zones Project

06.09.2020

12:00 PM

Darin Uesugi, WCBDO

06.16.2020

1:00 PM

Dawn Chang, Ku`iwalu

06.16.2020

2:00 PM

Keoni Ahlo, WCBA

06.16.2020

4:00 PM

Carolyn E Hayashi, President of the 06.18.2020

3:00 PM

Donovan Dela Cruz, State Senator,

06.23.2020

1:00 PM

Amy Perruso, State Representative

06.23.2020

4:00 PM

Leilehua Alumni Association

With members from the Judiciary

16

ENGAGEMENT REPORT

Small Group Talk Story Name

Date

Time

FOCUS GROUP ONE

06.25.2020

3:30 PM

07.02.2020

3:30 PM

Lori Shimabukuro, Pastor at New Hope, Central ʻOahu, Wahiawa Campus

Taeyong Kim, long-time resident Bob Lormand, long-time resident, former Wahiawa State Library employee

Jennifer Okuma, Vice Principal Leilehua High school

FOCUS GROUP TWO

Renee Kamisugi, Long time resident Andrea Noelani Devincent, Hawaiian Civic Club of Wahiawa

Jo-Lin Lenchanko Kalimapau, Hawaiian Civic Club of Wahiawa

Scott Harada, Dot’s, Mariann’s Catering, 09.10.2020 Wahiawa Health Board

10:00 AM

Beverly Harbin, Wahiawa Center for Community Health

PHASE 2- DISCOVERY

17

WHAT ARE WE LEARNING?

18

ENGAGEMENT REPORT

AGENCY SURVEY & TALK STORIES Building an Understanding of Project Context The findings from the agency surveys, agency talk-stories, and community talk stories are compiled in this section. The data from the survey and key points taken from the talk-story meeting notes were compiled into a master spreadsheet. Three team members reviewed the information, collectively identifying common goals and concerns shared in this report.

PHASE 2- DISCOVERY

19

KEY THEMES

AGENCY SURVEY FINDINGS Building & Site Concerns

20

ENGAGEMENT REPORT

User Ideas for Building

User Ideas for Site

•

24/7 Security or Security Substation

•

Accommodate the Elderly

•

Centralization of All Government Services

•

Address increase in houseless people on site

•

Consider Health Concerns - touch-less doors, sanitizing stations, etc.

•

Blind Vendors

•

Ensure ADA Compliance

•

California Ave or Center Street as the main entrance

•

Nostalgic Plantation Style

•

Clear Signage

•

Provide Amenities (coffee shops, vending machines, water bottle filling station)

•

Community Friendly

•

Community Garden

•

Ensure ADA Compliance

•

Gated Entrance

•

Improve connectivity to the transit center

•

Maintain Country Feel

•

Multi-functional Space for Pau Hana/ Activities/Community Events

•

Provide abundant and free parking

•

Public WiFi Access

•

Security lights and cameras

•

Small Amphitheater

•

Welcoming Entry

•

Provide public restrooms

•

Provide space for public forums

Additional Program Ideas • AV Room for Public Forums / Government Engagement • Blind Vendors • Community Courts • Educational Garden • Flexible Classrooms / Meeting Spaces • Flexible Outdoor Space / Gathering Area • Playground/Play Area for Families • Small Amphitheater / Stage • Small Office/Flex Space for Non-Profits/Community Groups • Space for Elderly & Senior Activities • Space for Public Forums/Community Meetings • Space for Socializing (multi-generational) • Visitor Center • WiFi supported space for Youth/Space to Study

PHASE 2- DISCOVERY

21

How do you commute to/from Wahiawa?

Public Transportation (15.4%)

Drive/Carpool (84.6%)

22

ENGAGEMENT REPORT

During a work day, what places outside of the Civic Center do you visit often for personal reasons?

Community Parks (2.1%) Grocery Store (19.1%)

Retail (6.4%)

Coffee Shops (2.1%)

Drug Store (19.1%)

Restaurants (27.7%)

Library (6.4%)

Gas Station / Convenience Store (8.5%)

Bank (4.3%)

Post Office (4.3%)

PHASE 2- DISCOVERY

23

AGENCY STAKEHOLDER KEY THEMES Agency Stakeholder Goals Connect to culture, character, and history of Wahiawa •

Maintain the comfortable country feel, but bring in economic opportunities & uplift the community.

•

Provide local artwork and decoration that is reflective of the culture and diversity of Wahiawa.

Respect / respond to site and context •

Utilize outdoor space, maintain trees and shade.

•

Maintain architectural consistency with the transit center.

•

Take note of the proximity of the shopping center across the street.

Provide accessible space for all ages •

Take care to offer spaces that accommodate the elderly and provide services for the elderly.

•

Consider a play area for families to exercise and stay healthy, securable after hours.

Provide space for community activities •

Consider an enclosed and secured community garden for small scale food production.

•

Provide spaces for meetings, community functions, public forums, and farmers’ markets.

Expand community outreach programming

24

ENGAGEMENT REPORT

•

Provide space for child support licensing, Med-QUEST, drug and alcohol rehab services, and juvenile and teen mental health services.

•

Consider providing free WiFi and access to technologies.

•

CTHAR could provide after school collaborative workspace for farms and youth.

•

Have more direct effect and contact with the Wahiawa community.

•

Provide services that would help the community be better citizens.

Provide a safe environment •

Address increase in houseless population and overnight camping.

•

Ensure sanitation of public restrooms and public space.

•

Provide a safe secure outdoor waiting space, with a separate space for smoking.

•

Provide security cameras, alarm systems, security guards & consider providing space for a police substation to provide space for HPD officers to work while awaiting their court appearances for cases and promote safety.

•

Open space for activities and recreation need to have separate securable entry points and restrooms for after-hours use.

Design and provide comfortable spaces •

Provide ample indoor and outdoor waiting space for clientele.

•

Provide adequate restroom facilities.

•

Provide an environment where clients feel comfortable, not like a doctor’s office.

Enhance way-finding and pedestrian connectivity •

Ensure more visibility for people to know what services are offered to the community.

•

Promote connectivity with the transit center, the source of most of the pedestrian traffic.

•

Consider California the front of the building, with secondary access on Center Street.

•

Consider parking design strategies for easy access, road tests, and parking.

Design for flexibility and future change •

Consider the flexibility of spaces and how they can be redesigned for future uses.

•

Provide multi-functional spaces that support socialization after hours, such as food trucks on the weekends.

PHASE 2- DISCOVERY

25

Agency Stakeholder Concerns Cost •

Establish how costs are distributed, including maintenance, phone, tenant costs, etc.

•

Develop an agreement on cost-sharing of security guards (operating funds).

Maintenance •

Have a clear expectation of how the building will be maintained.

•

Eliminate high maintenance design elements that are outside the bandwidth of DAGS.

Health •

Design for health concerns: touch-less doors, sanitizing lights to disinfect high touch areas.

•

Consider the need for space to accommodate social distancing.

•

Provide outside covered lanai, like the Wailuku Center. TB is less likely to travel between people outdoors.

Separation of client types (ie. WIC and AMHD)

26

ENGAGEMENT REPORT

•

Consider safety concerns for employees. Clients can be unpredictable.

•

Provide space for AMHD clients that are buffered or separate from spaces for children (WIC clients).

ADJACENT LANDOWNER

KEY THEMES

Adjacent Landowner Goals Provide Community & Civic Spaces •

Provide public meeting space and classrooms for various group sizes that are available to the community after hours.

•

Provide public restrooms, separate from Library.

•

Provide flexible, shared active outdoor space like an amphitheater, benches, and tables.

Create a Central Hub •

Support the community by including mixed-use.

•

Avoid redundant services, for example, the library provides a variety of technology resources.

•

Consolidate services on-site and connect to online resources.

•

Provide informative programs around health, partnering with Wahiawa Hospital.

•

Canvas the needs of the community, provide opportunities that might spark interest.

•

Provide amenities for military families living off base who need access to resources.

Connect to the History & Culture of Wahiawa •

Relate to historic location as a rail terminus, center of town. Kamehameha Highway is now seen as the town center, used to be California street.

•

The diverse population in Wahiawa (military, wide range of socio-economic families, ethnicities).

•

Country/farmers working in the plantation, old-timey charm.

•

Work towards keeping small-town heritage feel.

•

People from Wahiawa are very proud of their small-town roots.

•

The library site used to be a hotel. Those few blocks were the traditional town center.

PHASE 2- DISCOVERY

27

Adjacent Landowner Goals Continued

Consider Parking & Traffic •

Provide more parking, more public transportation services.

•

Work towards the goal of slowing down traffic on California Ave. and increasing walkability.

•

Consider the proximity of parking to the hospital and shopping center.

•

There are parking spaces dedicated to the state in the Transit Center.

Promoting Walkability & Mixed-Modal Transit •

Make Wahiawa more walkable by increasing density, and vertical housing while connecting to the rail transit sites and buses.

•

Strengthen connection from Civic Center to the shopping center by making it easier to cross California Ave.

Ensure Safety, Security, and Cleanliness •

Have a secured gated area with a controlled egress.

•

Ensure that the space is safe, comfortable, and clean.

•

Address the issue of houseless people misusing the facilities.

Promote Collaboration & Partnership

28

ENGAGEMENT REPORT

•

The hospital can help the community financially and economically by providing jobs and partnering with PHN to better care for patients.

•

DOE collaborates with Dept. of Health PHN, children’s mental health, behavioral health program.

•

Consider the library as a technology hub that provides resources to the broader public. A lot of people have no connectivity, the library is where they did their online work.

•

The library can potentially share open grass space, as long as there is parking available, and clear agreements are made about responsibilities and upkeep.

•

Consider design strategies that facilitate cooperation between various activities.

Adjacent Landowner Concerns Design Spaces for All (multi-generational, universal) •

Provide senior activities and services.

•

A lot of churches in the area provide senior daycare and respite operation.

•

Provide easy access for older community members.

•

Small town, accessible to all.

Strengthen Visibility & Wayfinding •

Make it clear what services are available at the Civic Center by providing signage and wayfinding strategies.

•

Advertise services provided on-site

Respect Site Context •

Adding two extra levels of parking to the transit center will make the transit center out of scale with the neighborhood. Also, the transit building has issues with concrete spalling. The addition is not recommended based on wear and tear.

•

A new building that’s super flashy, modern, elegant would not be appreciated.

Reluctance to Change •

The community does not like change if it is not worth it to change.

•

People think Wahiawa is getting too much like Honolulu.

•

The community is very protective of the transit center and need to be consulted for any modifications.

PHASE 2- DISCOVERY

29

Adjacent Landowner Concerns Continued

Cost & Maintenance •

Lots of homeless, lots of extra cleaning needed.

•

State of the art buildings are expensive to upkeep and would be a waste if it can’t be maintained.

•

Take note of increased costs from opening the library during off-hours to use facilities.

•

Transit center dedicated a wall for Leilehua Art Class Mural but was not implemented due to lack of funding.

Clarify Site / Building Management Responsibilities •

If sharing space with another department, there needs to be an agreement of delegated responsibility.

•

Confusing at times on who is responsible for shared space, especially when police have to be called.

Parking

30

ENGAGEMENT REPORT

•

The Hospital seems to have inadequate parking.

•

The Library parking lot can be used by anyone and it becomes an issue for true patrons.

•

The loss of outdoor children’s programming space to a large parking footprint is not encouraged.

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PHASE 2- DISCOVERY

31

ADJACENT LANDOWNER DEVELOPMENT PLANS Department of Education (DOE) •

DOE in partnership with the community college and the State Library system will be developing the parcel pending approvals, and funding, etc.

•

Once the library designs are ready to move forward into construction, will need other spaces to disperse employees to other school properties.

•

Green portables on-site (alternative learning center) - will be transferred to another site “the annex” .

•

DOE works closely with DOH - PHN, children’s mental health (behavioral health program which is currently located in Pearl City.

•

DOE always needs meeting space, various group sizes.

•

Not many kids utilize the site, if anything they detour to the shopping center.

•

Could have classrooms in the civic center - but not sure if that’s an option.

Wahiawa Shopping Center •

There’s no incentive to redevelop, cost not worth the ROI.

•

Have looked at doing affordable housing behind the shopping center.

Wahiawa State Library

32

ENGAGEMENT REPORT

•

Not sure where they’re at with the Center for Workforce excellence.

•

Doing some renovations to the library while waiting for the other project to move along - 1.5 Million in repairs (minimal renovation). Re-roofing, exterior repairs, replace windows. Bones are still pretty good. Repair rather than renovate.

•

Few more months before the library starts renovations, received bids. (Might close temporarily), not sure about the timeline.

•

Taking into account health and safety imperatives in a COVID environment (reconfiguring interior for social distancing, “grab & go” / “drive-thru” services).

•

Want to expand / provide a range of electronic resources.

•

Provide programs including enhanced education and recreation opportunities, community building/sharing dynamics, and a strong desire for cultural information expression.

•

Lack of meeting room space for organizations, for example, WICK is using their space now since the fire - AARP, civic defense preparedness groups, people offering public meetings MEDICARE / MEDICAID.

•

COVID phasing in opening libraries computer use only: turn on the WiFi and let people sit on chairs outside the building socially distanced, but don’t have robust enough wifi. Future planning trying to see how they can do that.

•

Have a lot of resources to push out and coordinate with other agencies - exstaff working on unemployment applications, help process on their computers.

Purchasing additional chrome books available for people to check out, use in the library of the library wifi signal. Can act as a resilience hub during disasters - ex Kauai FEMA borrowed laptops to do applications with residents), turn on wifi during emergencies.

•

Large enough meeting rooms where quarantining materials that can’t be touched for 2-7 hours can be stored. Having space in which to process/handle materials is very critical - without dedicated space, they’re having to store those materials on the floor.

Wahiawa General Hospital •

To be determined - In the preliminary exploration of the campus, nothing concrete at this time.

•

Putting something together about business planning, an innovation center in the hospital.

City & County Wahiawa Transit Center •

The city’s focus is on all the rail transit sites - connecting rail to buses, etc.

•

No plans to redevelop the transit center.

•

There are issues with concrete spalling. An addition to the building is not recommended based on the wear and tear of the building.

•

Two extra levels of parking would make the transit center out of scale with the rest of the neighborhood.

PHASE 2- DISCOVERY

33

TALK STORIES KEY THEMES Talk Stories Goals Create a central hub

• Co-ordinate with the redevelopment of the library and the center for workforce excellence • Work with Wahiawa General Hospital to provide a full continuum of health services.

Strengthen identity and pride by connecting to the culture and history of Wahiawa

• Consider including Hawaiian heritage/ culture, endemic species on site.

• Maintain existing services and provide additional services such as judiciary, city, and county (could move back from the police station) and/or space for nonprofits.

• Evoke pride in local businesses/ farmers and the agricultural workers who live there.

• One-stop-shop for community.

• Tight-knit, intergenerational, community-based town, has a strong attachment to history and how it empowers the community today.

Provide spaces and programs that support the community

• Provide an AV room where residents can talk to elected officials, a commercial kitchen (long term request), public restrooms (near the transit center), and space for a visitor center where the Historic Society could have a small museum.

• Provide a public meeting hall / auditorium for meetings, performances, speeches, plays, large community meetings (100-150 people).

• Provide outdoor gathering spaces (small amphitheater, hula mound/ stage, courtyard, stage, partial park, places to sit and talk, place to hold the pineapple festival).

• Consider using Center Street as a flexible area (farmers market, events).

• The root of health, wellness, and healing is our cultural identity.

• Highlight the artwork in the building itself.

Ensure appropriate integration of government services

• Collaboration between City and State services.

• Include government emergency services (hurricane), disaster preparedness.

• Centralize services to benefit the older community.

• Consider increasing needs for houseless population / poverty level because of COVID.

Respect site and context with sensitive design • The area has always been the center, with train tracks going up and down Center Street and storefronts right up to the sidewalk on Old Cane Street.

34

ENGAGEMENT REPORT

• Used to be the main location for city/county services, prominent location of CA Street.

• Food distribution services and accommodations for seniors.

• Kukaniloko is the piko of ʻOahu, where the mana radiates from. The civic center is the center of the heart of Wahiawa in the heart of O’ahu.

• Diverse groups: military as well as middle to low-income community.

• Consider the civic center the piko of Wahiawa • Has to reflect a sense of place, consider height limits and materiality.

• The community values welcoming, open green space with trees in the middle of town.

Provide a Safe Environment

Enhance connectivity, mixed modal, walkability, etc.

• Integrate the 2015 California Ave improvements. The community supported it: bicycle lane, improve multi-modal transportation, pedestrian-friendly sidewalks, crossing CA street.

• Consider a bike/walk path linking District park and Leilehua high-school, residential in a loop.

• Ensure security of spaces (lockable, gates, prevent from people camping out).

• Wahiawa was first designed with no setbacks (makes more walkable).

• Avoid putting too much open space (Houseless people camping).

• Ensure better interface with the transit center (from building to building).

• Ensure that space is seen as a peaceful place to meet your neighbors.

Activate public space

Expand partnerships, coordinate broadly

• Reactivate the whole area and generate an energy of businesses.

• Potential to collaborate with future planned Whitmore projects, Library project, and master plan for Kukaniloko.

• Need identity and activation to discourage loitering.

• Not against having (Dept. of Ag, Dept. of Health) satellite offices there.

• Consider designing the space to where the community is able to come all times of the day and after-hours, designing for multipurpose / flexibility.

• Spaces for community groups, outreach, workshops, expand joint relationships with the county, strengthen community organizations and incorporate innovative projects.

Provide spaces for all (Multigenerational, Multi-cultural)

• Provide safe multi-generational spaces, improve socialization between age groups.

• Everything addressed to family, kupuna, children (after school activities).

• Outdoor spaces - garden cared for by Hawaiian community center.

• How do we make a healthier community?

OHA, mental health wellness.

• Business community supportive because it will bring in more jobs for the town

PHASE 2- DISCOVERY

35

Talk Stories Concerns Aesthetic/Height •

Don’t want to see a high rise parking structure or building, the transit center is high enough.

•

Will get pushback if looks too urban, modern, fancy, or losing the feel of a country place.

support of these services to the community? It’s not an open door. How are safety issues being addressed?

Houselessness •

Consider increasing needs for houseless population, poverty level because of COVID.

•

The site has open layout; therefore houseless population there all the time especially in areas with less activity.

Cost •

Cost, budget, timeline, potential to come to fruition, fiscal responsibility.

•

Why’s the money being spent on this?

Maintenance •

If the project is built, how and who is going to maintain it?

•

Lack of investment and attention to infrastructure.

Misinterpretation of the judicial building as a civic center

The civic center shouldn’t be just courts, but also provide public space.

• If not a civic center, don’t call it one just for the purposes of messaging.

•

Parking/congestion

Adding a court system, and DMV/SAT will increase traffic and congestion.

• Address parking.

•

Want to support the economy and small businesses, but don’t want congestion.

Safety

36

ENGAGEMENT REPORT

•

Already pushback on Whitmore bridge (drugs / inconvenient location).

•

Social services are already provided, but negative activity is increasing in town.

•

Courthouses have unique security concerns.

•

What are the accommodations and

If just a center for bureaucracy, just call it that (center for justice/equity).

Stigma against judiciary services, NIMBY •

Concerns about agencies sharing space with judiciary.

•

Courts are not a truly public place, not a place for meeting people, but for issues of justice to be addressed.

•

Implicit bias. People are hostile to folks who are going to the judicial system, don’t want halfway houses here, don’t want people going through the system here because they end up on the streets.

Aversion to change and modernization

Have yet to have the generational shift where younger generations will drive projects.

• Humble group will be exposed to the vocal minority, the approach has to be a measured one.

•

Faith-based populations are significant but quiet. Can be difficult to reach them.

•

Already have pushback with Whitmore 24 acres, pedestrian bridge, Lake Wilson.

•

Economic development - change has to come if we want to see more industry.

•

Second generation & business people are supportive of change/ modernization.

Support Local Businesses & Non-profits •

We are not self-sustainable, need to help local farmers.

•

How can we provide economic services and make it easier for businesses to open up in Wahiawa so our kids can come back?

•

In favor of small businesses, a backlash against big box stores.

•

Most of the non-profits getting work done have no paid staff, and people are getting tired.

Need More Transparency and Public Engagement •

Short timeline to get through the community. Don’t want to be misrepresented.

•

Don’t like to be involved without consulting.

•

Ensure the involvement of the complete spectrum of stakeholders.

•

Process matters, be able to give input, see that input gets added, is the right way to do it.

•

Need small victories for the community, even during the schematic phase.

•

Give community stakeholders the impression that this isn’t just an academic exercise.

PHASE 2- DISCOVERY

37

DAGS PROPERTY MANAGER FEEDBACK Would DAGS have the bandwidth to maintain the following features?

Yes

38

ENGAGEMENT REPORT

•

Walking Path

•

Star Compass

•

Murals

•

Green Walls & Green Screens

•

Rain Garden

•

Decorative Hardscape

•

Small Plaza

•

Sculptural Expressions (No Objections)

•

Benches (Circular Benches are nice, discourage lying down. Consider styles of benches that are broken up.)

•

Eating Tables (Prefer larger, round tables as occupants like to have lunch outside and meetings outside).

•

Courtyard (Really nice idea to integrate into the design, want plants and grass to be low maintenance).

•

Sun Dial (Like it better than mosaic).

Maybe •

Fences/Gates (Concerned about vandalism, and maintenance material.

•

Participatory Surfaces (Like the concept, concerned about vandalism, whether the surfaces are easily cleanable, and lack of maintenance crew).

•

Medicinal Garden (Difficult to maintain as landscape crew only goes out to building once a month).

•

Cultural Garden (Could work great if integrated with the community, and selection of plants need to be low maintenance).

•

Meditation Garden (Smaller scale, needs to be low maintenance).

•

Gathering Spots (Needs to be secured inside, worried about maintenance).

•

Small Amphitheater (Needs to be secured inside, worried about maintenance).

•

Stage (Needs to be secured inside, worried about maintenance.)

No •

Community Tai Chi Area

•

Rock Garden

•

Mosaics (Waterproofing, tiles lifting, expensive to repair).

PHASE 2- DISCOVERY

39

WHAT DID THE COMMUNITY SHARE ONLINE?

40

ENGAGEMENT REPORT

ONLINE COMMUNITY ENGAGEMENT Community Engagement During a Global Pandemic

The circumstances during this project required an innovative approach to community engagement. Best practices on how to utilize a digital civic engagement platform and other digital modes of engagement have historically focused on their use as an a-synchronous supplement to traditionally in-person synchronous meetings.

Ever-changing regulations around social distancing necessitated a flexible approach to how we integrated digital meetings, a-synchronous digital content engagement, and socially distanced in-person outreach. Despite its challenges, this engagement effort provided a unique opportunity to pilot our methodologies and to benefit from the collective wisdom of others contending with similar challenges.

Although there are undeniable barriers to online participation, there are also opportunities for expanded access. Making engagement opportunities available online allow community members to review content and project information at their own pace, and to provide feedback on their own schedules. It has also been noted that the time commitment of in-person meetings can be a burden on communities or at a minimum can be a barrier to participation.

This was an opportunity to explore how utilizing an online civic engagement platform could tie-in with traditional inperson engagement efforts.

Community Survey An eight-question survey was offered as the first engagement tool on the website. A hard copy of the survey was also created and distributed to people at a pop-up station in front of Foodland.

Community Ideas Board An ideas board invited people to post their own ideas and thoughts for the project and to “like” other posts.

Community Mapping An interactive mapping tool asked respondents to add pins onto a large aerial of the town to identify assets and challenges, as a way of contributing to communitybased knowledge about the area.

Community Stories A community stories tool welcomed respondents to offer their own personal stories about Wahiawa.

The online engagement consisted of an engagement website http://www. engagehawaii.org that offered information about the project and site and also hosted four different engagement tools:

source??

PHASE 2- DISCOVERY

41

ONLINE COMMUNITY ENGAGEMENT

COMMUNITY SURVEY FINDINGS What values are most important to the Wahiawa community?

*

*Other: Efficiency, Address Homelessness, Recreation, Dependability, Opportunity, Respect, Complete Streets, Culture, Pride, Hard Work, Affordability, Sustainability, Fairness, Livability, Religion, Welcoming

42

ENGAGEMENT REPORT

What government services would you use if they were located at this Civic Center?

Community Survey : Survey Report for 20 May 2020 to 04 November 2020

Q2

What government services would you use if they were located at this Civic Center?

Select all that apply.

90

85 83 85 83

80

70

60

50 43 39 40

43

42 42

39

38 38

33 31 33 31

30

23 23

18 20 18

10

Question options Department of Health: Women Infants and Children Department of Health: Public Nursing Satellite City Hall

Department of Health: Adult Mental Health

CTAHR Extension Program

Driver's License Office

Judiciary District Court

Department of Human Services Satellite meeting space for elected officials

Other (please specify)

Optional question (103 response(s), 2 skipped) Question type: Checkbox Question

Page 9 of 31

PHASE 2- DISCOVERY

43

How important are the following?

Community Survey : Survey Report for 20 May 2020 to 04 November 2020

Q3

How important are the following?

Question options Very important

With the recent fire, how important is it to ...

76

22

22

76

22

22

Somewhat important Not very important Not at all important

The existing Wahiawā district courthouse is i...

How important is moving the Satellite City Ha...

68

18

7

10

68

18

7

10

48

28

16

11

48

28

16

11

The current library needs extensive repair an...

77

17

71

77

17

71

25 Optional question (103 response(s), 2 skipped) Question type: Likert Question

44

ENGAGEMENT REPORT

50

75

100

125

What other amenities or activities would encourage you to visit the Civic Center?

Community Survey : Survey Report for 20 May 2020 to 04 November 2020

Q4

What other amenities or activities would encourage you to visit the Civic Center? Please

select the 5 amenities that you wo...

65

61 58

57

60

61

58

57

54

55

54

50 50

50

46 46

45

41 39

40

41

37

39 37

35

30 24 25

24

20 15 15

15 10 8

10

10 8

5

Question options Other (please specify) A safe space - no vagrancy Free parking

A healthy space - allows for proper health practices Bike and pedestrian amenities

Childcare / adolescent services

A clean space - well maintained

Traffic improvements

Ample parking

Senior services

Public indoor events (community meetings, workshops, classes, performances, etc) Public outdoor events (fairs, foodtrucks, festivals, etc)

Internet access / technology access

Optional question (103 response(s), 2 skipped) Question type: Checkbox Question

Page 15 of 31

PHASE 2- DISCOVERY

45

How can a redeveloped Wahiawa Civic Center best serve and support a multigenerational population, especially keiki and kupuna?

Community Survey : Survey Report for 20 May 2020 to 04 November 2020

Q5

How can a redeveloped Wahiawā Civic Center best serve and support a multi-

generational population, especially keiki and kup...

75

64 64

50

54

56

54

56

49 49 29 20 29

25

11 20 11

Question options Other (please specify)

Multi-generational outdoor furniture

Connections to story telling and mo'olelo

Covered open-air waiting areas

Clear and simple wayfinding

Pedestrian exercise path

Kupuna and keiki safe crosswalk

Optional question (101 response(s), 4 skipped) Question type: Checkbox Question

46

ENGAGEMENT REPORT

Q6

What is your vision for the future of Wahiawā? What is life like for residents in 20 years?

What is your vision for the future of Wahiawa? What is life like for residents in 20 years?

*

*Other: Gateway to North Shore, Affordable Housing, Innovative, Agriculture, Culture, Redeveloped Civic Center, Diverse, Destination Point, Responsible Government, Connection to ‘Aina, Sustainability

PHASE 2- DISCOVERY

47

What other insights or concerns do you have about expanding and improving services on this site?

*

*Other: Limit Building Height, Technological Upgrades, Welcoming & Comfortable, Pollution, Community Activities, Family-oriented, Library, Efficiency & Convenience, Community, Use Site for Something Else, Limit Community Outdoor Space, Sustainability

48

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

49

07

WAHIAWA CIVIC CENTER REDEVELOPMENT

COMMUNITY COMMUNITY MAPPING

ONLINE COMMUNITY ENGAGEMENT

MAPPING FINDINGS

9

8

5

11

10

3 1

6

1

7 10

8

2

2

5

9

4

4

3

6

13 7

12 COMMUNITY ASSETS COMMUNITY CHALLENGES

+

Identify a community asset

1 “Trees are important! There should

8 “Wahiawa General Hospital”

2

9 “US Post Office”

be a fruit variety.”

“We need to rebuild the Wahiawa WIC clinic.”

3 “The services currently provided

50

at the Wahiawa Civic Center are important to the community, including DHS, WIC, PHNs, UH Extension and DOH/Mental Health ENGAGEMENT Division.REPORT There are many ways this site could be utilized to help build community. A new building will

10 “Fire Station” 11 “All banks are assets to our community.”

12 “All grocery and food pubs are assets to our community.”

13 Leeward Community College

+

Identify a community challenge

1 “Many homeless gravitate to

this part of Wahiawa. They need a place to go for needed services and a place to keep their belongings.”

2 “Too many people hanging out

around Wahiawa Civic and Transit Center. Many times people are yelling and fighting and it feels unsafe.”

3 “People turn right on red into

the Long’s shopping center, even

6 “This side of the shopping center

has many empty spaces. It might be better utilized as government spaces or integrated low income housing. The lack of affordable housing in Wahiawa is a major problem. Parking structures need to be created to prevent clear cutting our remaining trees, and encourage participation at the Leeward Community College product development center.”

6

7

12

+

Identify a community asset

1 “Trees are important! There should be a fruit variety.”

2 “We need to rebuild the Wahiawa WIC clinic.”

3 “The services currently provided

at the Wahiawa Civic Center are important to the community, including DHS, WIC, PHNs, UH Extension and DOH/Mental Health Division. There are many ways this site could be utilized to help build community. A new building will beautify this special town.”

8 “Wahiawa General Hospital” 9

+

1 “Many homeless gravitate to

this part of Wahiawa. They need a place to go for needed services and a place to keep their belongings.”

“US Post Office”

10 “Fire Station” 11 “All banks are assets to our

2 “Too many people hanging out

around Wahiawa Civic and Transit Center. Many times people are yelling and fighting and it feels unsafe.”

community.”

12 “All grocery and food pubs are assets to our community.”

13 Leeward Community College

3 “People turn right on red into

the Long’s shopping center, even though the entrance is not right at the light and on the other side of the pedestrian crosswalk. So you have people driving through the red light and across the crosswalk while people are in the right-ofway.”

Value Added Product Development and Training Center

4 “Many community services,

such as Public Health Nursing, Mental Health, SNAP and WIC are important to the community.”

5

“It’s imperative to have alternative learning programs for our youth.”

6 “Wahiawa Public Library” 7 “Wahiawa Transit Center &

Park and Ride. There needs to be planned accommodations for future rail expansion. “

Identify a community challenge

4

“Left turns into and of this shopping center creates a hazard. there are no protected lefts. This section may benefit by being turned into a one way road. *Note: Wahiawa parades normally start at Ka’ala Elementary and proceed straight pass the library and ends after the bus transpo hub.”

5 “There are many accidents

happening at this intersection.

Especially times after work/school, the intersections gets crowded and it gets too difficult to cross, and make left turns.”

6 “This side of the shopping center

has many empty spaces. It might be better utilized as government spaces or integrated low income housing. The lack of affordable housing in Wahiawa is a major problem. Parking structures need to be created to prevent clear cutting our remaining trees, and encourage participation at the Leeward Community College product development center.”

“This area could be used for

7 overflow parking.”

8 “Wahiawa District Park, needs regular maintenance!”

9 “Not being properly managed.

This place needs nightly security. “

10 “The city appropriated over $5

million to build the Wahiawa Transit Center to provide parking and restrooms. At the time, then Governor Lingle did not release the state’s portion of $2.5 million to fund the construction.

Therefore, the restroom facilities and additional parking stalls were not developed. The Wahiawa Civic Center project provides the opportunity to add public restrooms and additional public parking for the community.”

PHASE 2- DISCOVERY

51

APPENDIX

COMMUNITY MAPPING DATA

52

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

53

APPENDIX

COMMUNITY MAPPING DATA

54

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

55

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The space can be used for Hula Classes, Yoga, Tai Chi, during the day. At night it ca Kupuna and keiki and all of Hula us meetings, would greatly benefit from a placethe to day. exercise safely, n be space used for albe fresco dining, concerts and performances.

In the event The can used for Classes, Yoga, Tai Chi, during At night itofcaba WIC program e make theirmeetings, community State emergency itties canwith be used as a staging ground. n outdoors, be used for al fresco dining, concerts and performances. In the event of a State emergency it can be used as a staging ground.

A cohort of programs, churches, politicians, City/County and State Agencies, Alea Bri dge and others to coordinate at a central site a place at which homeless can receive n eeded services to include laundry and bathing and storage facilities, referrals to nearb y shelter(s)/housing, mental health services, food pantries, assistance with documents, writing resumes, job training/searching and others. I think this type of pro gram should not be included as part of the Wahiawa Civic Center. It should be at a diff erent location in Wahiawa.

Kupuna and keiki and all of us would greatly benefit from a place to exercise safely, b e outdoors, ties with community Kupuna andmake keiki and all oftheir us would greatly benefit from a place to exercise safely, b WIC Program e outdoors, make ties with their community

Homeless Support and Services

The WIC program needs separateand room to store it' Children’s playground witha climbing slides.

A sk Outdoor gardens, bike/walking paths, farmers mark gardens, bike/walking farmers mark sOutdoor breastpump equipment topaths, conduct in-person b atepark/bike pump track toand provide exercise and alte et et reastfeeding consults. rnative activities for youth.

We need to beautify throughout our community by a Wahiawa a clearwith plan to events. makeand it Some more bike & Children’s playground climbing slides.

A sk Spaceinfor Breastfeeding Moms dding a needs town center area for plants Children’s playground withmaintained climbing and slides.space A sk pedestrian friendly.

Better outdoor atepark/bike pump track provide exercise and alte and trash cans on sidewalks.

The WIC Program needs an indoor area to for all our breastfeeding moms to atepark/bike track to provide exercise and alte comfortably feed theirpump infants! farmers sBeautify andWahiawā aactivities revamped rnative for youth. market.

- Our Community rnative activities for youth.

0 0 0 0

UNVOTES

Make sure the building is made with concrete blocks Make sure the building is made with concrete blocks and fireproof.

Water sprinkler system installed inby cas We need to beautify throughout our community a

VOTES VOTES

UNVOTES UNVOTES

VOTES

UNVOTES

12 August 20 12 August 20 lightfoot 21 August 20

ENGAGEMENT REPORT

lightfoot rrullodakim1 VOTES

Cinnamon, Allspice, vanilla, coffee. https://www.ctahr.hawaii.edu/oc/freepubs/pdf/L-14 n behttps://ediblehi.com/hawaiian-vanilla/ used for al fresco dining, meetings, concerts and performances. In the event of a .pdf Cinnamon, Allspice, vanilla, coffee. https://www.ctahr.hawaii.edu/oc/freepubs/pdf/L-14 State emergency it can be used as a staging ground. .pdf https://ediblehi.com/hawaiian-vanilla/

Homeless Support and Services Make sureneeds the building made with concrete blocks Wahiawa a clearisplan to make it more bike & Wahiawa needs a clear plan to make it more bike A cohort of programs, churches, politicians, City/County and State Agencies, Alea & Bri and fireproof.

Water sprinkler system installed in cas pedestrian friendly. maintained outdoor dge and others to coordinate at aBetter central site a place at which homeless canspace receive n pedestrian friendly.

Better maintained outdoor eeded to include and bathing and storage facilities, referralsspace to nearb e of services intention of laundry crime. and a revamped farmers ysshelter(s)/housing, mental health services, market. food pantries, assistance with s and awriting revamped farmers market. and others. I think this type of pro documents, resumes, job training/searching

lightfoot alohaforwahiawa alohaforwahiawa VOTES UNVOTES

1 6 Page 6 of 7 5 Page 5 of 7 5

The WIC program needs a separate room to store it' s breastpump equipment and to conduct in-person b To help easea traffic and help businesses in Wahiaw Incorporate stagecover in the design space for anin Use edible ground and pestwith repelling plants reastfeeding consults.

Use edible ground cover and pest repelling plants in a we needstudents, roundabouts not stoplights at the 4 major audience, and picnics. stead of ornamental grasses.

WIC Program stead of ornamental intersections throughgrasses.

Wahiawa.

The space can be used for Hula Classes, Yoga, Tai Chi, during the day. At night it ca

gram should not be included as part of the Wahiawa Civic Center. It should be at a diff erent location in Wahiawa.

Engage Engage Hawai'i Hawai'i :: Summary Summary Report Report for for 20 20 May May 2020 2020 to to 20 20 October October 2020 2020 Engage Hawai'i : Summary Report for 20 May 2020 to 20 October 2020

IDEAS IDEAS IDEAS

Add Add to the Ideas Board Add to to the the Ideas Ideas Board Board 27 27 August August 20 20 27 August 20

Keep that old Wahiawa feeling Keep Keep that that old old Wahiawa Wahiawa feeling feeling

Joe Joe Joe VOTES VOTES VOTES VOTES

1 1

UNVOTES UNVOTES UNVOTES UNVOTES

0 0

If If your your looking looking for for modernization modernization then then move move to to Mililani.

Mililani. Wahiawa Wahiawa is is Wahiawa Wahiawa for for a a goo goo If your looking for good modernization then moveTake to Mililani.

Wahiawa is Wahiawa for a goo d d reason; reason; were were a a good old old fashioned fashioned town. town. Take a a walk walk while while the the kids kids ride ride their their bikes bikes d reason; were a good the old fashioned town. Take a walk and while the kidsnot ride their bikes stop stop for for a a break break under under the trees trees at at the the civic civic center, center, cool cool and relaxing relaxing not that that rushed rushed ff stop forWahiawa a break under the trees athome. the civic center, cool and relaxing not that rushed f eeling. is a place called Keep it real because with drastic modernizati eeling. Wahiawa is a place called home. Keep it real because with drastic modernizati eeling. Wahiawa is a place stop called home.

Keep it real becauserelax with drastic modernizati on by the the civic civic center center trees trees and and relax and and make make memorie memorie on you you won't won't be be allowed allowed to to stop by stop by the us civic center from trees the andother relaxtowns. and make memorie on you won't betoallowed to park. s you'll be told go to the Keep seperate s you'll be told to go to the park. Keep us seperate from the other towns. s you'll be told to go to the park. Keep us seperate from the other towns.

01 01 September September 20 20 01 September 20

Make Wahiawa a safer and walk-able town.

Make Make Wahiawa Wahiawa a a safer safer and and walk-able walk-able town. town.

scast scast scast VOTES VOTES VOTES VOTES

1 1

UNVOTES UNVOTES UNVOTES UNVOTES

0 0

02 02 September September 20 20 02 September 20

Tnc65 Tnc65 Tnc65 VOTES VOTES VOTES VOTES

0 0

UNVOTES UNVOTES UNVOTES UNVOTES

0 0

Would like to see a town square type of area, walka Would Would like like to to see see a a town town square square type type of of area, area, walka walka ble, safe, convenience of services in a centralized ar ble, ble, safe, safe, convenience convenience of of services services in in a a centralized centralized ar ar ea maintaining a small town feel ea ea maintaining maintaining a a small small town town feel feel

13 13 September September 20 20 13 September 20

Provide for more access in/out of Wahiawa.

Provide Provide for for more more access access in/out in/out of of Wahiawa.

Wahiawa.

iliolani iliolani iliolani VOTES VOTES VOTES VOTES

0 0

UNVOTES UNVOTES UNVOTES UNVOTES

0 0

We If one one of We need need more more that that 2 2 ways ways into into and and out out of of Wahiawa.

Wahiawa. If of the the bridges bridges is is shut shut down down We need more that 2 ways intothe and out ofjam Wahiawa.

If one of the bridges is shut down due due to to road road work work or or accidents, accidents, the traffic traffic jam is is horrendous! horrendous! due to road work or accidents, the traffic jam is horrendous!

PHASE 2- DISCOVERY

61

ONLINE COMMUNITY ENGAGEMENT

COMMUNITY STORIES What makes Wahiawa special?

Lived here for 33 years

“Our young family moved from Honolulu to Wahiawa in 1987 because we were able to find affordable rental housing. We came when Big Way was our supermarket, Cornet was where we went for school and craft supplies and the Satellite City Hall sat where the WIC office resided before the fire. We walked to the Peterson Farm for eggs and took advantage of the swimming lessons at the Wahiawa pool. We took our kids to the Wahiawa Botanical Garden for hikes - it is still a lovely place to visit. When our kids were little, we used to go to Lake Wilson for picnics in the 1990s. Our children attended and thrived at Iliahi, Wahiawa Middle, and Leilehua High schools. We have loved raising our family in Wahiawa and eventually were able to purchase a home here. We would love to see it evolve even more as a family-friendly, bike-and-walking-friendly, safe place to live”

New to Wahiawa

“We moved to Wahiawa about a year and a half ago. We weren’t sure what to expect but it has been amazing living here. We have awesome neighbors who give us fruit from their trees and watch our house and dog.

On our walks through the neighborhood, there are always smiling faces that we greet passing by and I work at a Dental practice here In Wahiawa and I cannot say enough about the practice, my boss, and my coworkers. They have taken me in and made me feel at home. There is greenery and beauty everywhere, away from the hustle and bustle of the cities. All I can say is Wahiawa I’m happy to call you home.️”

62

ENGAGEMENT REPORT

Community Pride...

Generations

Connections...

“It’s built by multi-generations that have a small-town feel and many connections with each other. It truly is a “community”. The stories and the perceptions are far from the gems the community has to include diversity, a freshwater resource for fishing recreation, history, cultural landmarks. From the businesses to the schools and community groups, you see generations leading these and you see people investing where they live. Many other communities have lost that old town feel that true community connection and that sense of being proud where you live - because those places have been overdeveloped, have outside investors lacking an understanding of the community, and have become modernized or populated with a lot of new residents. So maintaining Wahiawa as “Wahiawa” to ensure more generations to come will share that same sense of pride and connections, and leveraging the gems we have in our Wahiawa resources that no other community has is what makes Wahiawa special.”

PHASE 2- DISCOVERY

63

WHAT DID THE COMMUNITY SHARE IN-PERSON?

64

ENGAGEMENT REPORT

IN-PERSON OPEN HOUSE WALK-THRU Social Distancing while Engaging InPerson

The Open House Walk-thru concept was developed to provide the opportunity for in-person engagement while avoiding convening a large group of people during the COVID-19 pandemic. Similar to an exhibition-style layout, there was a clearly defined circulation path that allowed people to read through materials at their own pace.

UHCDC staff, students, and representatives from DAGS and the professional design team were on hand to have discussions and answer questions. Some of the presentation materials were interactive, aimed at eliciting feedback to similar questions that were posed in the online engagement. This provided another opportunity for community members to contribute their input via an analog mode.

The event was held from 11 am - 6 pm to ensure that community members with different schedules would be able to find a time to attend and that attendees would be spread out enough to accommodate social distancing measures without having to wait in line.

Open House Walk-thru

PHASE 2- DISCOVERY

65

IN-PERSON OPEN HOUSE WALK-THRU

GETTING THE WORD OUT 1

2

Postcard

RE-ENVISIONING THE WAHIAWA CIVIC CENTER

3

Pop-up Station

Social Media Posts

Visit us at our in-person event:

The State of Hawaiʻi Department of Accounting and General Services (DAGS) is beginning the planning and design process for the newly funded redvelopment of the Wahiawa Civic Center site. Please visit engagehawaii.org for more information.

Open House Walk-thru Friday, October 9th 11am-6pm at Wahawa Civic Center Courtyard 910 California Ave, Wahiawa, HI 96786

for more information and updates, visit us at:

•

Making services more accessible Supporting the town center

engagehawaii.org

13,000 postcards were mailed out to all Wahiawa businesses and residents

4

Creating a hub for civic services

•

UHCDC representatives set up a pop-up station in front of the Wahiawa Shopping Center Foodland to distribute surveys and answer questions.

5

Website Newsletter Emails

Talk story participants were provided engagehawaii.org social media collateral to share with their networks

•

for more information visit:

•

Posted on UHCDC’s Instagram account

6

Singage on Site

Handing Out Flyers

WAHIAWA CIVIC CENTER OPEN HOUSE •

(2) email invites were sent out to the newsletter audience which includes 139 registered users.

•

The open rate was 63% for the first email and 50% for the second email.

66

ENGAGEMENT REPORT

•

Signs and banners were placed onsite on the day-of to direct people to the Open House Walk-thru

•

During the event, flyers were handed out at the Shopping Center.

UHCDC students and staff hold pop-up events and hand out flyers at Shopping Center across the street from the site

PHASE 2- DISCOVERY

67

IN-PERSON OPEN HOUSE WALK-THRU

PROMOTIONAL GRAPHICS

RE W

The following images represent the postcard, banner, and posters that were used to inform community members about the event.

RE-ENVISIONING THE WAHIAWA CIVIC CENTER

for more information and updates, visit us at:

The State of Hawaiʻi Department of Accounting and General Services (DAGS) is beginning the planning and design process for the newly funded redvelopment of the Wahiawa Civic Center site.

The State o Accounting partnered w Community envision co center to se Please visit this proces your ideas!

go

engagehawaii.org

Postcard, Front

Banne

University of Hawai’i Community Design Center 2410 Campus Road Room 212 Honolulu, Hawai’i 96822 uhcdc@hawaii.edu

Visit us at our in-person event:

Open House Walk-thru Friday, October 9th

Creating a civic hub Making services more accessible

11am-6pm at Wahawa Civic Center Courtyard 910 California Ave Wahiawa, HI 96786

RE TH CI

Supporting the town center

*The walk-thru will comply with all social distancing recommendations. Participants are required to wear a mask.

for more information and updates, visit us at:

Postcard, Back 68

ENGAGEMENT REPORT

engagehawaii.org

for m and upd

Social

E-ENVISIONING THE WAHIAWA CIVIC CENTER

HOW TO PARTICIPATE 1 Take a survey 2 Complete the survey at home 3 Mail us your survey 4 Join us at our Open House

of Hawai’i Department of g and General Services (DAGS) with the University of Hawai’i y Design Center (UHCDC) to oncepts for a redeveloped civic erve the Wahiawa community. t engagehawaii.org to inform ss. We look forward to hearing !

Friday Oct. 9, 11am - 6pm Wahiawa Civic Center 901 California Street

5 Go to our website: engagehawaii.org

o to: engagehawaii.org

er, 24”x 36”

E-ENVISIONING HE WAHIAWA IVIC CENTER

Pop-up Sign, 18”x 24”

The State of Hawai’i Department of Accounting and General Services (DAGS) is beginning the planning and design process for the newly funded redvelopment of the Wahiawa Civic Center site. Please visit engagehawaii.org for more information.

Visit us at our in-person event:

Open House Walk-thru Friday, October 9th 11am-6pm at Wahawa Civic Center Courtyard 910 California Ave, Wahiawa, HI 96786

more information dates, visit us at:

engagehawaii.org

for more information visit:

Creating a hub for civic services Making services more accessible Supporting the town center

engagehawaii.org

Media Post PHASE 2- DISCOVERY

69

IN-PERSON OPEN HOUSE WALK-THRU

A SOCIALLY DISTANCED IN-PERSON EVENT Talk-stories with community organizers and elected officials reinforced the idea that in-person communication is important to the Wahiawa community.

Additionally, alternative means of engagement were needed to address equity and to reach those with limited internet access and technological capabilities. To respond to this, UHCDC hosted an Open House Walkthru, inviting community members to this learn-and-share that followed social distancing recommendations.

70

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

71

IN-PERSON OPEN HOUSE WALK-THRU

A SOCIALLY DISTANCED LAYOUT The Walk-thru was designed as a oneway path that guided attendees through a series of ten informational and interactive boards. Each board was placed at a minimum of 6ʻ apart and dots and arrows providing clear instructions for safe participation. DAGS and design team members remained available on the front lawn for one on one conversations.

Event layout allows for social distancing, while attendees circulate around the Open House Walk-thru

72

ENGAGEMENT REPORT

DAGS & PROFESSIONAL DESIGN TEAM REPRESENTATIVES

SIGN IN TABLE

M

MODEL

PHASE 2- DISCOVERY

73

IN-PERSON OPEN HOUSE WALK-THRU

ENGAGEMENT BOARDS

74

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

75

IN-PERSON OPEN HOUSE WALK-THRU

COMMUNITY MAPPING

9

8

5

10

11

A

3 1

6

D

2

5

4

12

COMMUNITY ASSETS COMMUNITY CHALLENGES

ENGAGEMENT REPORT

1

7 10

8

C

2

3

B

76

9

4

6

13

7

ADDED ON ENGAGEHAWAII.ORG 1

2

3

4

5

“Trees are important! There should be a fruit variety.”

“We need to rebuild the Wahiawa WIC clinic.”

“The services currently provided at the Wahiawa Civic Center are important to the community, including DHS, WIC, PHNs, UH Extension and DOH/Mental Health Division. There are many ways this site could be utilized to help build community. A new building will beautify this special town.”

“Many community services, such as Public Health Nursing, Mental Health, SNAP and WIC are important to the community.”

A

“More state jobs for residents.”

B

“More retail and restaurants in empty shopping center.”

C

D

1

“It’s imperative to have alternative learning programs for our youth.”

6

“Wahiawa Public Library”

7

“Wahiawa Transit Center & Park and Ride. There needs to be planned accommodations for future rail expansion. “

8

“Wahiawa General Hospital”

9

“US Post Office”

10

“Fire Station”

11

“All banks are assets to our community.”

12

“All grocery and food pubs are assets to our community.”

13

ADDED AT THE OPEN HOUSE WALK-THRU

“Leeward Community College Value Added Product Development and Training Center”

2

3

4

“Wahiawa gym still not pau fix. waiting 3 yrs.”

5

6

“Hicore alternative learning space is too small and in very dilapidated trailers. It would be amazing to provide a 21st c learning environment for these students and teachers. Focus on creating positive paths for youth.“ “Many homeless gravitate to this part of Wahiawa. They need a place to go for needed services and a place to keep their belongings.”

“Too many people hanging out around Wahiawa Civic and Transit Center.

Many times people are yelling and fighting and it feels unsafe.”

“People turn right on red into the Long’s shopping center, even though the entrance is not right at the light and on the other side of the pedestrian crosswalk. So you have people driving through the red light and across the crosswalk while people are in the right-of-way.”

“Left turns into and of this shopping center creates a hazard. There are no protected lefts. This section may benefit by being turned into a one way road. *Note: Wahiawa parades normally start at Ka’ala Elementary and proceed straight pass the library and ends after the bus transport hub.”

7

8

9

10

“There are many accidents happening at this intersection. Especially times after work/school, the intersections gets crowded and it gets too difficult to cross, and make left turns.”

“This side of the shopping center has many empty spaces. It might be better utilized as government spaces or integrated low income housing.

The lack of affordable housing in Wahiawa is a major problem. Parking structures need to be created to prevent clear cutting our remaining trees, and encourage participation at the Leeward Community College product development center.”

“This area could be used for overflow parking.”

“Wahiawa District Park, needs regular maintenance!”

“Not being properly managed. This place needs nightly security. “ “The city appropriated over $5 million to build the Wahiawa Transit Center to provide parking and restrooms.

At the time, then Governor Lingle did not release the state’s portion of $2.5 million to fund the construction.

Therefore, the restroom facilities and additional parking stalls were not developed. The Wahiawa Civic Center project provides the opportunity to add public restrooms and additional public parking for the community.”

PHASE 2- DISCOVERY

77

2

3

0808

VALUES VALUES

4

1

values should the projectʻs design reflect?

What values should theWhat projectʻs design reflect?

IN-PERSON OPEN HOUSE WALK-THRU 6 Caring for Keiki and Kupuna Tree Stump Seating

7 Caring for the Environment Kupukupu Garden

08 08 08 Education

COMMUNITY VALUES 8

1

Participation Wall

Security and Public Safety

12

7

5 Small-town Feel 23 Family-friendly Community Togetherness WAHIAWA CIVIC Family Bench

6 C 34 F

CENTER R WAHIAWA CIVIC CENTER REDEVELOPMENT WAHIAWA CIVIC CENTER REDEVELOPMENT Perimeter Wall

Perimeter Wall

6

Security and Community Public Safety Togetherness

Planter Table

COMMUN COMMUNITY COMMUNITY VALUES VALUES VALUES

8

Planter Table

5 23

12

1

What values should the projectʻs design reflect?

What values should the projectʻs design reflect?

What values should the projectʻs design reflect?

8 0808 10 Diversity in the

Community

11

Health and Recreation

12

1

Wahiawa’s Heritage Security and Signage Wall

51 2

Security and Small-town Public FeelSafety Community Togetherness WAHIAWA CIVIC Perimeter Wall

1 Security and Small-town Community 562 Public Caring for Keiki Safety Togetherness andFeel Kupuna 3 Family-friendly

2 Thriving Community Economy Caring for Family-friendly Caring forKeiki the 963 7 Togetherness and Kupuna Environment Sense of Place 4 Family Bench

Drive Through

Perimeter Wall

Tree Stump Seating

Family Planter TableBench

WAHIAWA CIVIC CENTER REDEVELOPMENT Public Safety CENTER REDEVELOPMENT WAHIAWA CIVIC CENTER REDEVELOPMENT WAHIAWA CIVIC CENTER REDEVELOPMENT Bike Station with Seating

Piko Circle

Perimeter Wall

3 Fa

107 84D

PlanterTree TableStump Seating

Mural Kupukupu Garden

COMMUNITY COMMUNITY COMMUNITY COMMUNITY VALUES VALUES VALUES VALUES Planter Table

WAHIAWA

10

11

12

1

9 2 673 4

1 562 3

51 2

should the projectʻs design reflect?

What values should the projectʻs design reflect? should the projectʻs design reflect?

What values should the projectʻs design reflect?

2 2

d d ty ty

n n

omy omy

Community Community Togetherness Togetherness Planter Table

3 Family-friendly Family-friendly and 1 3 Security Public Safety Family Bench

Family Bench

Perimeter Wall

Planter Table

2 2

Senseand of Place 1 4Security Sense of Place Small-town Community 52 4Public Safety Feel Togetherness Mural

Perimeter Wall

Mural

Planter Table

3 1 3

1 4 52 4

08 5 Small-town 2 Community Feel Economy for Keiki Family-friendly 3 Caring 96Thriving Togetherness and Kupuna Family Bench

Drive Through Planter Table Tree Stump Seating

925 63

Small-town 6 Caring Feelfor Keiki 3 Family-friendly and Kupuna Thriving Economy Sense of Caring for the 9 74Diversity 10 in Place the Environment Community WAHIAWA CIVIC

5

Family Bench

Tree Stump Seating

Drive Through

Mural

for Keiki 6 Caring 7 C Caring for the 7 Sense 8E Kupuna of Place 4 and Environment Education 10 11 in the 118 Diversity 12 Health and Community Recreation CENTER REDEVELOPMENT Tree Stump Seating

Mural

Kupukupu Garden Participation Wall

COMMUNITY VALUES Bike Station with Seating

Piko Circle

Piko Circle

5 6 93 10 74

6

Kupukupu Garden

7 10 11 4

8

What values should the projectʻs design reflect?

Most Frequent for Keiki Responses 6 Caring 7 Caring for the for Keiki 6 Caring and Kupuna and Kupuna Tree Stump Seating

•

Caring for the Environment 5 7 Small-town Environment Feel

Wahiawa’s Heritage: (22) votes Tree Stump Seating

Kupukupu Garden

Education 8Small-town Education for Keiki 6 8Caring Feel and Kupuna Economy 9 Thriving

5

Participation Wall

Tree Stump Seating

Participation Wall

Drive Through

Kupukupu Garden

•

Security and Public Safety: (16) votes

•

Small-town Feel: (15) votes

forand Keiki Security 16 Caring Economy Caring for the 9 Thriving 7 Public and Kupuna Safety Environment 10 Diversity in the Community Tree Stump Seating Perimeter Wall Drive Through

Kupukupu Garden

for the Economy 7 Caring Community 92Thriving Education 108Togetherness Diversity in the Environment 11 Community Health and Recreation Drive Through

Planter Table

Participation Wall

Kupukupu Garden

Piko Circle

Education Family-friendly 103 8Diversity in the 11 Health and Family Bench

Community 12 Recreation Wahiawa’s Heritage Participation Wall

114 12

Piko Circle

Bike Station with Seating

Signage Wall Bike Station with Seating

Piko Circle

WAHIAWA

6 6

78

7 5 7

ENGAGEMENT REPORT

10 Diversity in the

Health and Thriving Economy 11

169

5 8 96 8

107

5 Economy 12 Wahiawa’s 9 Thriving Drive Through

Small-town

Feel in the 10 Diversity

9 10 27 118

6 Caring for Keiki Kupuna 11 and Health and Tree Stump Seating

10 11

38

12

7 Caring for the Environment Wahiawa’s

12

8

IN-PERSON OPEN HOUSE WALK-THRU

COMMENTS & CONCERNS

PHASE 2- DISCOVERY

79

IN-PERSON OPEN HOUSE WALK-THRU

COMMENT CARDS

Comments Summar y •

Appreciate opportunity for community engagement

•

Want more opportunities for community engagement

•

Parking concerns

•

Time frame concerns

•

Concerns about DMV being moved to the civic center site

•

Address homelessness / drug addiction

•

Keep the trees that are on the existing site

•

Provide community spaces (incl.

Historical Society, dog park)

•

There are other more pressing needs

80

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

81

82

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

83

84

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

85

HOW EFFECTIVE WAS THIS ENAGEMENT?

86

ENGAGEMENT REPORT

ENGAGEMENT EVALUATION How did we do? What did we learn?

It is an essential part of community engagement best practices to review and discuss outcomes of the engagement, what could have been improved, and what was learned. The following pages serve as some initial findings, although the full extent of impacts may not be known until later. Contained here are metrics on both the online and in-person engagement, as well as informal reflection on these efforts.

Following this, we have presented some reflection on the engagement as a whole.

The intention of this engagement evaluation is to inform both community engagement for future projects, as well as to provide learnings for future stakeholders in this project, as well as to provide methodological transparency.

“Grateful for the great communication and outreach regarding this project.“ - Open House Walk-thru Attendee

PHASE 2- DISCOVERY

87

ENGAGEMENT EVALUATION

ONLINE OUTREACH METRICS

Data retrieved from google analytics, 9/16/20

Total Users

Points of Engagement

(Total unique visitors to the website)

(98) (28) (67) (3)

Registered Users

Average Session

608

196 survey responses ideas map pins stories

147

4.5

% of Mobile Participation

Duration of Online Engagement

45% 1.5 88

ENGAGEMENT REPORT

MIN.

MONTHS

ENGAGEMENT EVALUATION

ONLINE OUTREACH REFLECTION How successful was the engagement?

•

Given the circumstances that came about due to the COVID-19 global pandemic, the project had to adapt in a multitude of ways to respond to perpetually changing and uncertain times.

•

This included the necessity to pivot to an online format for the vast majority of engagement touch-points, which before this project would have often been held in person.

•

Given these unprecedented constraints, the engagement efforts required all parties to adapt to new forms of interaction. The success of this was that it allowed for the opportunity to explore new formats and be creative in how we reached out to people.

•

The challenge was in making every effort to overcome inclusion barriers inherent to digital engagement platforms.

•

The range of different engagement settings, methods, and willingness to be flexible were paramount in trying to overcome these barriers.

What could we do better?

•

Providing analog engagement formats as well as digital platforms was effective in addressing a wide variety of barriers to participation.

•

In-person Pop-ups served to remind people of the materials they had received in the mail and to stay top of mind.

•

A wider variety of pop-up locations might have increased knowledge in the community regarding opportunities for them to provide their input online and in-person.

•

A wider media push could have also expanded the participation pool.

•

Given the ever-changing regulations surrounding in-person gatherings, there was a challenge in setting dates and formats too far in advance, and this might have impacted effective and comprehensive communications with the public. For example, the dates on survey deadlines were extended several times to allow for more participation, but some of the messaging may not have reached all potentially interested parties.

What did we learn?

•

A digital civic engagement platform offers a great deal of opportunity for communication with the community, as well as an effective means of collecting community input from participants who might not otherwise have the ability to attend an in-person event.

•

It is most effective if opportunities for participation are also made available in analogue formats.

•

There is also significant time/budget input necessary to conduct all outreach efforts across both in-person and digital formats.

•

So this would ideally be anticipated at the scoping of the project. The need for an effective communication plan, as well as leveraging personal networks proved to be a key aspect in encouraging online participation, especially given that this was a new mode of engagement for many community members.

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ENGAGEMENT EVALUATION

IN-PERSON OUTREACH METRICS

Data taken from Open House Walk-thru on 10/09/20

Total Open House Walk-thru Attendees Duration of Event

78

7

HRS.

The Open House Walk-thru was held from 11am - 6pm on 10/09/20

Points of Feedback Collected

164

90

ENGAGEMENT REPORT

Percentage of attendees who would like to receive project updates

58%

ENGAGEMENT EVALUATION

IN-PERSON OUTREACH REFLECTION How successful was the engagement?

•

The Open House Walk-thru format allowed for one-on-one conversations, small group dialogue, and self-paced review of presentation materials.

•

Over the course of the 7 hours, 78 people attended.

•

Many attendees remarked at the indepth and comprehensive nature of the material, noting that they appreciated the opportunity for community engagement and education about the project.

•

The layout of the event did allow for social distancing, and the circulation flow was easy for people to follow.

outreach efforts.

What did we learn?

•

We found that an effective way of getting the word out about opportunities to engage online and at an in-person Walk-thru event was to hold pop-up events at the Shopping Center across the street from the project site, which according to what we heard in our preliminary talkstories serves as the de facto town center.

•

Several attendees appreciated the opportunity to discuss the project with DAGS and the professional design team. We learned that having a variety of stakeholders and project affiliates at the event encourages dialogue.

•

We would likely replicate this event format again in the future with slight modifications.

What could we do better?

•

More lead time to promote the Open House may have increased the attendee count.

•

Although language barriers did not pose a problem during the Open House Walk-thru, translating promotional and informational materials could have also increased access to the information.

•

Although it wasn’t a possibility given the circumstances of COVID-19, this format could serve as an effective precursor or kick-off event to convening community workshops, thus providing the opportunity for community members to both learn about the project, and frame subsequent

PHASE 2- DISCOVERY

91

ENGAGEMENT EVALUATION

POST-ENGAGEMENT EVALUATION What did we achieve?

•

We gathered input across a diverse set of stakeholder groups including Agency employees, elected officials, local business and community leaders, adjacent landowners, and community members

•

We provided opportunities to learn about the project in both online and in-person formats

•

We provided opportunities to share insight and provide input on key aspects of the project

What did we learn?

•

Did participants understand process and their role in it?

ENGAGEMENT REPORT

the

•

Many participants seemed to be willing to share their insights, implying that they felt that there was genuine effort to listen and understand.

•

Hosting the in-person pop-up events leading up to the Open House Walkthru did increase attendance and participation both online and at the in-person event.

•

However, some participants did raise the concern that decisions had already been made, and that the community engagement being conducted was not going to be sufficient

•

Extending the duration of the community survey from one month to two-and-a-half-months proved to increase participation.

•

Clarifying the timeline/genealogy of the project was essential in communicating the scope of work of the UHCDC, and the ‘hand-off’ to the professional design team.

This understanding should be further strengthened by continued communication with the community regarding project progress and planned community engagement efforts.

Did we get the participation we hoped for?

92

Given that there will be subsequent opportunities for community engagement, and this was only a precursor to the work that will be done by the professional design team, these participation metrics are satisfactory for our purposes.

•

We had hoped for the respondents to the survey to be at least 1% of the total number of postcards that were sent out. (That would have been 130 responses). We had just over 100, so this was somewhat less than hoped.

•

Given that the in-person Open House Walk-thru took place during COVID-19, we were pleased with the turnout for that event.

Was the process timely and effective?

•

The process was timely in that it allowed for the community to gain background knowledge of the project context, as well as to contribute their

input and to share their hopes and concerns at the onset of this project.

•

This will give the professional design team the opportunity to learn from this initial feedback and to continue to share information about the project with the community and various stakeholder groups who were convened during this process.

•

Messaging to the community and clarity around project genealogy would likely have been more clear if funding for the project had been appropriated following this engagement process.

Did the engagement initiative improve decision making?

•

As far as the scope of this research, the insights offered by the community and other stakeholder groups were extremely informative in developing the project context.

PHASE 2- DISCOVERY

93

APPENDIX

94

ENGAGEMENT REPORT

APPENDIX ITEMS 1. ENGAGEMENT DATA • Community Survey Not Recorded 2. PROMOTIONAL GRAPHICS: ENGAGEHAWAII.ORG • Every Door Direct Mailer (EDDM) Postcard •

Signs on Existing Site

•

Banner

•

Social Media Graphics

3. OPEN HOUSE WALK-THRU SIGN IN SHEET LOG 4. POINTS OF CONTACT LIST • Agency Stakeholders •

Business & Landowners

•

One-on-One

•

Small Group Talk Story

PHASE 2- DISCOVERY

95

APPENDIX

COMMUNITY SURVEY NOT RECORDED

96

ENGAGEMENT REPORT

PHASE 2- DISCOVERY

97

IN-PERSON OPEN HOUSE WALK-THRU

PROMOTIONAL GRAPHICS ENGAGEHAWAII.ORG RE-ENVISIONING THE WAHIAWA CIVIC CENTER The State of Hawai’i Department of Accounting and General Services (DAGS) is partnering with the University of Hawai’i Community Design Center (UHCDC) to envision concepts for a redeveloped Civic Center to serve the Wahiawa community. Please visit engagehawaii.org to inform this process. We look forward to hearing your ideas!

go to: engagehawaii.org Postcard, Front

University of Hawai’i Community Design Center 2410 Campus Road Room 212, Honolulu, Hawai’i 96822 uhcdc@hawaii.edu

Please visit engagehawaii.org to inform the redevelopment of the Wahiawa Civic Center.

We look forward to hearing your ideas!

engagehawaii.org Postcard, Back 98

ENGAGEMENT REPORT

RE-ENVISIONING THE WAHIAWA CIVIC CENTER The State of Hawai’i Department of Accounting and General Services (DAGS) partnered with the University of Hawai’i Community Design Center (UHCDC) to envision concepts for a redeveloped civic center to serve the Wahiawa community.

Please visit engagehawaii.org to inform this process. We look forward to hearing your ideas!

go to: engagehawaii.org Banner, 24”x 36”

RE-ENVISIONING THE WAHIAWA CIVIC CENTER The State of Hawai’i Department of Accounting and General Services (DAGS) partnered with the University of Hawai’i Community Design Center (UHCDC) to envision concepts for a redeveloped civic center to serve the Wahiawa community. Please visit engagehawaii.org to inform this process. We look forward to hearing your ideas!

go to: engagehawaii.org Sign, 18”x 24”

Social Media Post PHASE 2- DISCOVERY

99

APPENDIX

OPEN HOUSE WALK-THRU SIGN-IN LOG

100

First Name

Last Name

Email

Time

Jolene

Dasal-Tago

dasalr@hotmail.com

5:26 PM

Tom

Bauer

tom@stn.global

Cindy

Bauer

cindy@stnglobal

Betty

Lekes

saniafaamailel@gmail.com

Warren

Lekes

(same email as above)

Alexandra

Langley

atlangley@icloud.com

Noelani

Devincent

noelani.devincent@gmail.com

Jo-Lin

Kalimapau

jkalimapu@gmail.com

Brandon

Tomita

brandontomita@wahiawageneral.org

Pohai

Wong

pohai.wong@gmail.com

Keoni

Ahlo

keoni@ourwahiawa.com

Nahoku

Ahlo

nahoku@sfhawaii.com

Hachi

Tsuneyoshi

Debbie

Passmore

debbie.passmore@doh.hawaii.gov

11:44 AM

Channing

Slate

channing.slate.nsu@doh.hawaii.gov

12:06 PM

Jorae Phillip

Lafradez

jlafradez@honolulu.gov

Jan

Burdett

jburdett@dhs.hawaii.gov

Greg

Iris

girisjr808@gmail.com

M

G

A

G

V

G

ENGAGEMENT REPORT

5:59 PM

Recieve Updates?

First Name

Last Name

Email

Time

Wendy

Baker

wendy.baker@doh.hawaii.gov

1:30 PM

Gayle

Morimoto

gmorimoto@honolulu.gov

2:23 PM

Mark

Arinaga

mharinaga1@gmail.com

2:25 PM

Erin

Mendelson

emendelson10@gmail.com

Elizabeth

Ramirez

elizabeth.ramirez@doh.hawaii.gov

Micah

Benavitz

mr.benavitz@gmail.com

Lyn

Lurbe

lurbe2010@gmail.com

Jeanne

Ishikawa

jeannenb26@yahoo.com

Taeko

Ishikawa

Saoai

Iosefa

saoai.iosefa

12:30 PM

Lisa

Lum

llumi@honolulu.gov

2:23 PM

Joyce

Higashi

jkhigashi2@gmail.com

2:30 PM

Stephen

Higashi

paladinmon@hotmail.com

2:30 PM

Jonathan (Jef)

Fern

jffrn24@gmail.com

Martha

Peterson

petersona003@hawaii.rr.com

Michael

Barros

koakea@hotmail.com

Diane

Gilmore

drg@hawaii.rr.com

David

Seeholzer

sheandhesee@gmail.com

Clifton

Quiteris

cquiteris2@gmail.com

Sharrese

Castillo

sharrese.castillo@libraryhawaii.org

11:00 AM

David

Cuo

davidc1662@gmail.com

11:00 AM

Dane

Wicker

dkwicker@gmail.com

11:00 AM

Recieve Updates?

2:40 PM

3:20 PM

PHASE 2- DISCOVERY

101

102

First Name

Last Name

Email

Time

Devon

Miller

devonhmiller@gmail.com

11:00 AM

Brenton

Lee

brentonlee@gmail.com

Donovan

Dela Cruz

donovandelacruz@gmail.com

Merle

Kaneshiro Jones

merlkj@hawaii.rr.com

Kelly

Anaya

kelly.anaya@honolulu.gov

Sam

Makainai

Bill

Putre

wputre@gmail.com

Sally

Greene

sally.greene@doh.hawaii.gov

Loke

Koahou

ckoahou@hawaii.edu

Jenny

Sakaue

jenny.sakaue@doh.hawaii.gov

Laura

Morihara

laura.morihara@doh.hawaii.gov

Doug

Aton

rdougaton@yahoo.com

Steffni

Tsuha

stsuha@dhs.hawaii.gov

Sarah

Howard

showard@dhs.hawaii.gov

Leona

Gormley

leonaleimokihana@yahoo.com

L

G

Lynne

Kaneshiro

lynne.kinjo@gmail.com

Andy

Miyamoto

andy.miyamoto@doh.hawaii.gov

Daniel

Neyer

Christine

Watanabe

nomoregrays@gmail.com

2:54 PM

Dennis

Chen

dennisyk.chen@hawaii.gov

3:00 PM

ENGAGEMENT REPORT

11:00 AM

11:05 AM

2:40 PM

Recieve Updates?

First Name

Last Name

Email

Time

Sally

Tamai

sally.l.tamai@hawaii.gov

3:00 PM

Michael

Kim

mkim@ahl.design

3:10 PM

Michael

Honyak

mhonyak@ahl.design

Daniel

Jarka

daniel.jarka@hawaii.gov

Brian

Cunningham

brian.cunningham@wahiawageneral. org

Trisha

Watson

watson@honuaconsulting.com

3:25 PM

Wesley

Tanji

wti300@gmail.com

3:37 PM

Cheryl

Kim

Jeff

Alameida

Kim Hee

Wong

khkwong14@gmail.com

4:30 PM

Narinder

Maker

narinder.maker@wahiawageneral.org

5:00 PM

Victoria

Coranlia

Carrie

Myers

Recieve Updates?

3:15 PM

4:30 PM

carrie.myers@stn.global.com

v

PHASE 2- DISCOVERY

103

APPENDIX

POINTS OF CONTACT LIST Agency Stakeholders

Business & Land Owners

Department of Health, AMHD Wendy Smith, Office Assistant Jenny Sakaue, Team Leader Jhoana Watson, Health Supervisor Moana, Case Manager

Department of Education Mark Arinaga, DOE LMW Complex Area Personnel Specialist

Department of Health, WIC Iris Takahashi, Clinic Operations Supervisor for Wahiawa, Leeward and Windward Clinics

Laura Morihara CTAHR

Jari Sugano, ʻOahu CO Administrator (Loke) Christine Koahou, Office Assistant Wahiawa Satellite City Hall

Desiree Balidoy, Assistant Manager Francis Kau, Administrator for MVLT Chase Masuda, Sat City Call Administrator Sheri Kajiwara, Director of Department of Customer Service, Sat. City Hall, Driver Licensing office

Department of Human Services Ginet Hayes, Section Administrator DHS Christine Wong, Branch Administrator Department of Health John Messina (left DOH) Kenton Short, Building Manager, Department of Health Department of Health, PHN

Michele Sare Holly Ann Kataoka Judiciary

Brandon Kimura, Deputy Administrative Director Deedee Letts, Office of Project Management Joanne Krippaehne, CIP (Mark) Edward McCarthy, IT Specialist

104

ENGAGEMENT REPORT

Wahiawa Shopping Center Jared Watumull, Watumull Properties Wahiawa General Hospital Brian Cunningham, Chief Exec Officer of Wahiawa General Hospital Brandon Tomita, Director of Operations Richard Hauge, Rick Hauge, CFO City & Country Department of Transporation Eileen Mark, City & Country of Transportation Services Wahiawa State Library Mallory Fujitani, Special Assistant to the State Librarian Sharrese Castillo, Wahiawa Branch Manager Matt Brown, formaer Wahiawa Branch Manager, current District Administrator

One-on-One

Small Group Talk Story

Donovan Dela Cruz, State Senator

Lori Shimabukuro, Pastor at New Hope, Central ʻOahu, Wahiawa

Michelle Kidani, State Senator Heidi Tsuneyoshi, Council Member Jeffrey Alameida, Blue Zones Project

Campus

Taeyong Kim, long-time resident Bob Lormand, long-time resident, former Wahiawa State Library employee

Darin Uesugi, WCBDO

Jennifer Okuma, Vice Principal Leilehua High school

Dawn Chang, Ku`iwalu

Renee Kamisugi, Long time resident

Keoni Ahlo, WCBA

Andrea Noelani Devincent, Hawai’i Civic Club of Wahiawa

Carolyn E Hayashi, President of the Leilehua Alumni Association

Jo-Lin Lenchanko Kalimapau, Hawai’i Civic Club of Wahiawa

Amy Perruso, State Representative

Scott Harada, Dot’s, Mariann’s Catering, Wahiawa Health Board Beverly Harbin, Wahiawa Center for Community Health

PHASE 2- DISCOVERY

105