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DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

Volume 32 Issue 2 March/April 2019

WE SUPPLY & SERVICE NILFISK EQUIPMENT NATIONALLY

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Volume 32 Issue 2 March/April 2019

Contents 08

Industry

14

Contracting

18

Training

34

Carpet & Restoration

40

Events Calendar 2019 Interclean Istanbul April 10-12 Interclean Istanbul 2019 will be held at the Istanbul Congress Center. www.intercleanshow.com/en/istanbul

Pulire May 21-23 Verona will play host to Italy’s largest professional cleaning industry trade show. www.pulire-it.com/en

Technology

p12

Australasian Restoration Industry Conference June 12-14 RIA will hold its annual Australasian Restoration Industry Conference at Novotel Twin Waters, Sunshine Coast. www.restorationindustry.org

CMS Berlin September 24-27 CMS is an international trade fair for cleaning systems, building management and services and will be in Berlin. www.cms-berlin.de/en/

p20

CMS World Summit 2019 September 25-26 The CMS World Summit will gather leading minds from the cleaning industry in Berlin. www.cms-berlin.de/en

Thank Your Cleaner Day October 16 The social initiative is a dedicated day to celebrate cleaners. www.thankyourcleanerday.com

ISSA Cleaning & Hygiene Expo Australia

October 23-24 The ISSA Cleaning & Hygiene Expo will be held in Melbourne. www.issacleaninghygieneexpo.com

Waste Expo October 23-24 The premier event for the waste and resource recovery industry will be co-located with the ISSA Cleaning & Hygiene Expo. www.wasteexpoaustralia.com.au

p46

42

International

44

Management

48

Marketing

62

Products

ISSA North America November 18-21 Las Vegas is the host city for the 2019 ISSA North American ISSA convention. www.issa.com


EDITOR’S LETTER

A major topic in this issue’s training focus is the importance of accredited training. As awareness for building efficiency, workplace compliance and social sustainability increases for facilities and property groups, so too does the need for nationally accredited cleaning staff. The recent shake up of government contracts for Victorian and New South Wales schools has also intensified the need for qualified cleaning supervisors and staff, with stringent guidelines and monitoring measures in place to ensure industry standards are met. But how do you determine the benchmark? In this issue registered training organisation Learning Sphere weighs in on the importance of setting a nationwide standard on page 22. Also on the topic of training, Broadlex Services’ Denis Boulais examines why a positive, proactive and preventative safety program, with a focus on training, will be appreciated by workers and improve safety culture, while Interactive Training International proves why its hands-on approach to education is a winning formula on page 28. GECA’s Kendall Benton-Collins discusses the dual challenge facilities management and procurement professionals face: procuring genuinely sustainable cleaning products and ensuring staff are using those products effectively. Plus, Workforce Guardian’s Charles Watson sheds light on recent regulatory amendments to the Fair Work Act 2009, and Bridget Gardner kicks off a new five-part sustainability series examining the recycling crisis and the circle economy. The INCLEAN team is always on the lookout for news stories from the industry so if you think your business has a story to share, or know someone that does, please get in touch at info@incleanmag.com.au. Happy reading!

NEXT ISSUE

Focus: Healthcare Cleaning plays a critical role in healthcare as it is the front line of defence against healthcare acquired infections (HAIs). In the May/June issue of INCLEAN magazine we look at the latest products and systems available to service providers to combat HAIs as well as examine best practice in hygiene, infection control and prevention. Published: 18 April, 2019 Editorial deadline: 1 March, 2019 Advertising booking deadline: 21 March, 2019 Advertising material deadline: 26 March, 2019

MANAGING DIRECTOR: Simon Grover PUBLISHER: Simon Cooper MANAGING EDITOR Claire Hibbit Email: chibbit@intermedia.com.au Phone: 02 8586 6140 ASSISTANT EDITOR Lizzie Hunter Email: lhunter@intermedia.com.au Phone: 02 8586 6102 NATIONAL ADVERTISING MANAGER: Samantha Ewart Email: sewart@intermedia.com.au Phone: 02 8586 6106 PRODUCTION MANAGER: Jacqui Cooper GRAPHIC DESIGNER: Adrian Tipper HEAD OF CIRCULATION: Chris Blacklock Print Post Approved Publication No. PP: 255003/09765 AUSTRALIAN SUBSCRIPTION RATE 12 months (6 issues) - $66 (inc. GST) To subscribe call 1800 651 422 Email: subscriptions@intermedia.com.au DISCLAIMER

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May/June INCLEAN 2019

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This publication is published by The Intermedia Group Pty Ltd (the Publisher). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisherís endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2019 The Intermedia Group Pty Ltd.


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INDUSTRY

Millennium Services Group appoints CEO

Darren Boyd

Millennium Services Group has appointed Darren Boyd as the company’s new CEO and managing director. Boyd takes over from Millennium’s acting CEO, head of Millennium subsidiary Airlite Group Steve Willis, who was appointed following the departure of Millennium’s previous CEO, Craig Hanley. Boyd has more than 20 years’ experience in senior management roles in the Australian services industry. Previous senior roles have included managing director ANZ and PNG of G4S (formerly Group 4); divisional general manager of Spotless Group and COO of Regis Health Care. In April 2018 Boyd joined national services and facilities management group OCS in a fixed-term role to spearhead the company’s local growth strategy and provide strategic planning advice. Millennium chairman Roger Smeed said Millennium is pleased to have been able to recruit someone with Boyd’s extensive skills and experience to the CEO role. “The board has a high level of confidence in Darren’s understanding of the opportunities and challenges that exist for our company and the industry as a whole.”

Wash Rite NZ eyes Australia New Zealand-based franchise Wash Rite NZ plans to enter the Australian market in September this year. Started in August 2015, Wash Rite NZ services both the residential and commercial markets, providing building cleaning services, including window cleaning, roof washing, deck and fence cleaning, pest and insect control, driveway and concrete path cleaning. Wash Rite NZ currently has 23 franchises in operation in 26 cities in New Zealand. Co-founder Troy Hillard told INCLEAN the business is expected to establish its first master licence in Australia in either Sydney or Brisbane this year, ahead of its ambitious

8 INCLEAN March/April 2019

expansion strategy of as many as 150 franchisees Australiawide by the end of 2020. “We’re not shy about our expansion plans,” Hillard said. “We plan to enter the Australian market and provide a level of service that no other company can match at a fair and reasonable price.” Once established in the Australia Wash Rite plans to introduce other services including its commercial carpet cleaning and office cleaning service division Clean Rite, and professional lawn and garden maintenance business, Lawn Rite.


INDUSTRY

OCS ANZ expands footprint in WA OCS Australia has secured a significant contract with South Regional TAFE Western Australia, Australia’s leading provider for education and training courses. OCS Australia now services 11 TAFE sites in WA providing work for a team of 38 cleaners. OCS ANZ managing director Gareth Marriott said obtaining the contract is important for two reasons. “Not only does it leverage our footprint in WA and within the education sector, TAFE also reflects the same values we share as a company by offering people within our community options to secure their futures. “It’s a partnership made personal, where we consistently strive to keep our world turning by providing quality service.

“Not only must the quality of the educational experience be maintained through well-presented and hygienic public areas, but also students and staff health and safety must be protected in hazardous environments such as laboratories and workshops.” OCS ANZ also recently secured a contract with Perth Airport’s T4 Terminal. The contract follows OCS Australia’s announcement in October last year that the company had expanded its footprint with two new offices in Melbourne and Perth. Marriott said the new offices are part of the company’s continued investment in the Australian arm of the business as it continues to ramp up its local growth strategy.

From left: Peter Tzavellas (Chemform), Rajiv Coothoopermal (ISS), Phillip Thomson (ISS), David Wirrpanda (Wirrpanda Supplies), Russell Gibbs (Hawaiian CEO), Darren McHugh (Hawaiian) and Frank Tzavellas (Wirrpanda Supplies/Chemform)

Wirrpanda Supplies partners with Hawaiian, ISS Western Australian property group Hawaiian and cleaning contractor ISS Facility Services, have entered into a new agreement with Indigenous cleaning chemicals company, Wirrpanda Supplies. Under the new deal, ISS is transitioning supply of several Wirrpanda Supplies’ chemicals to the Hawaiian WA retail portfolio. ISS cleaners will use the environmentally-preferable chemicals from Wirrpanda Supplies to clean 14 Hawaiian locations in Perth. Founder of Wirrpanda Supplies, and former West Coast Eagles player, David Wirrpanda said the company is proud to be partnering with Hawaiian and ISS. “Their commitment towards a holistic Indigenous engagement

program, including procurement and employment is a credit to both organisations”. Wirrpanda Supplies was created in late 2017 to deliver environmentallysustainable cleaning supplies as well as close a loop between education and the employment of Indigenous youth. The company is a joint-venture company between David Wirrpanda, and Chemform. A percentage of all sales from Wirrpanda Supplies goes directly to the not-for-profit Wirrpanda Foundation (WF), which supports Indigenous communities and their youth in further studies and entry into the workforce. ISS CEO Scott Davies said the partnership resonates with ISS’ pledge

to assisting Aboriginal and Torres Strait Islander Peoples and communities. “ISS is delighted to partner with Hawaiian and Wirrpanda Supplies in this project and use our significant buying power to facilitate further opportunities for Indigenous Australians.” Hawaiian CEO Russell Gibbs said Hawaiian is proud to be partnering with ISS and Wirrpanda Supplies to benefit the Wirrpanda Foundation. “Our partnership is underpinned by an organisational goal of embedding diversity and inclusion within the Hawaiian culture. Hawaiian will continue to seek new ways to deepen our relationship with the Wirrpanda Foundation to positively impact the local WA community.”

Subscribe to INCLEAN’s weekly newsletter e:clean to receive the latest industry news every Thursday. Subscribe at: www.incleanmag.com.au/register-for-e-news/ 10 INCLEAN March/April 2019


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INDUSTRY

Senate proposed wage theft reforms: Good for the industry, good for BSCAA members BSCAA national president George Stamas weighs in on two key recommendations from the Senate’s wage theft report. The Senate released its report on the wage theft inquiry in mid-November last year. It calls for some fundamental and welcome reforms, many of which could have very positive impacts for employees, the industry as a whole, and, of course, our members. At the BSCAA, we’re all about promoting fairness in the cleaning industry. To that end, many of the senate’s proposed reforms outlined in this report – Wage Theft, What Wage Theft? – are a positive step for the large majority of businesses in the industry that are doing their best to do the right thing, the right way. As the industry’s peak body representing employers, we certainly back any reform that plays a part in improving the industry and the working conditions for those who work within it. It’s a big report, some 116 pages in all, with 22 multi-faceted recommendations as part of it. With this in mind, it’s hard for us to make a complete assessment of every reform at this stage. But what we can do is give you a general outline of what the key findings of the report mean for the industry.

So what does this all mean? Put simply, there are two standout recommendations in the report. The first of these recommendations contains a series of measures to eradicate ‘phoenix company’ and ‘pyramid subcontracting’ arrangements. This is where head contractors take no responsibility for their sub-contractors, and show a blatant disregard for legal workplace obligations. Part of this proposed reform is for a national licensing scheme for labour hire companies to be setup. The second of these key recommendations calls for a thorough overhaul of Commonwealth Government tendering processes to ensure that non-compliant business models are no longer accepted, and, in particular, ensure that companies that have been penalised more than once for non-compliance are locked out of any form of Commonwealth Government tendering. Another of the report’s recommendations praised the idea of collective bargaining in the cleaning industry. We don’t want to get involved in the political debate, suffice to say that one of our driving principles, as the peak industry body, is the pursuit of fairness when it comes to competition. 12 INCLEAN March/April 2019

The report also condemned the Department of Finance for working with a sub-contractor, Promcorp, with the inquiry finding that its associated companies have a track record of being penalised for wage theft. The fact that this proves any organisation can be held to account when it comes to worker exploitation is a good sign for industry transparency.

The BSCAA perspective We wholeheartedly support these two key recommendations, both of which are good news for the vast majority of compliant businesses and those workers suffering from exploitation and wage theft. The up-shot of this is that, if you’re an employer and you’re doing the right thing, you’ve got nothing to worry about. In fact, our members should benefit from the weeding out of unscrupulous companies and contractors who gain work at the expense of ethical and responsible members of the industry. We’ve long campaigned to rid the cleaning industry of sham sub-contracting and obvious corporate non-compliance, so this is completely in line with our thinking. So too, we’re fully in favour of the recommended reforms to Commonwealth tendering processes. The key here is that it promotes a fairer system of government tendering by ensuring non-compliant businesses are blocked from the tender process – particularly companies that have be penalised for noncompliance more than once.

Fairness for members and employees In essence, from the BSCAA’s perspective, businesses that engage in the likes of phoenix arrangements and pyramid or sham contracting simply have no place in our industry. Ultimately, all of us in the industry reap the rewards of treating our workforce with fairness, respect and dignity. A happy and contented employee, means a productive employee. And that’s the basis of a successful industry. Fairness is at the heart of what we do at the BSCAA, and why we support these reform recommendations – fairness for our members, and fairness for the thousands of cleaners our members employ across Australia. After, all wage theft is the enemy of fairness. www.bscaa.com


CONTRACTING

Graham Janz

Cairns cleaner shipshape as training focus hits the mark Adding vocational training services for public hospitals has added a second string to the bow of Cairns-based Janz Services and allowed its owner to take advantage of skills he has gained in the Australian Volunteer Coast Guard. Cameron Cooper reports. More than a decade of experience in the cleaning industry has taught Graham Janz that few elements are as important to success as quality training – for cleaning operators and workers alike. So a couple of years ago he backed his judgment, setting up a training division with the task of delivering Certificate III qualifications in Health Support Services to housekeeping and catering employees at public hospitals in the Cairns region in far North Queensland. “It changes their lives,” says Graham, managing director of Janz Services, a company previously known as Betaclean that since its inception in 2007 has made its name as one of the most respected cleaning businesses in Cairns. Many of the Queensland Health trainees come from nonEnglish-speaking backgrounds and see the cleaning industry as a way of getting ahead. Graham is proud to help such people and give them the skills and motivation to “do cleaning properly”. Late last year, vindication of establishing the Janz Training division alongside the Betaclean division came in the form of an award for Outstanding Owner-Operator in the Cleaning Industry (0-10 employees) at the Building Service Contractors Association of Australia (BSCAA) Queensland Division Excellence Awards in Brisbane. Understandably, Graham is rapt. “It’s good recognition of the diversification and initiative I’ve taken.”

Commitment to quality Graham bought his business, then known as Bruce’s Cleaning Service, more than a decade ago and quickly threw himself into hands-on cleaning work for the commercial and industrial sectors in Cairns. He wanted to work for himself. He saw potentially high returns for his investment. And he loved the satisfaction of a job well done. “With things like pressure cleaning and resealing of supermarket floors, you can certainly see the difference before and after, and it’s something you can be proud of.” 14 INCLEAN March/April 2019

Graham has a Certificate IV qualification in Training and Assessment, and is a former Flotilla Training Officer in the Australian Volunteer Coast Guard, leading a team of instructors and assessors that provides maritime training, as well as first aid and other courses related to marine rescue capability. He is now the deputy commander of the Coast Guard in Cairns. Bringing his cleaning and volunteer experience together has contributed to the success of the training enterprise.“It’s taken a couple of years to make it happen, but there are some real opportunities in the training market.”

Competitive market In a largely unregulated sector such as cleaning where new competition springs up constantly, Graham admits new players with little training or qualifications can often undercut established commercial cleaning operators such as Janz Services. “It’s very competitive,” he says. “And a lot of the time the customers just go for the cheapest price.” However, he has no doubt a strong embrace of business efficiencies, quality cleaning practices and robust worker training can make a difference and lead to long-term success. “It means down the track there are fewer complaints, less need for re-training and less need for supervision of employees.” Arguing that training does not have to be over the top, Graham advises focusing on teaching employees’ methods and routines that can continually deliver competent cleaning work with fast completion times. “If they get the methods and routines right, they should be able to work efficiently,” he says. Now with a lean team of just himself and a colleague, Graham relishes taking a hands-on role with cleaning jobs and derives great satisfaction from doing it properly. He scopes jobs carefully when drafting quotes to ensure there are few surprises for customers, and he makes a point of delivering on promises and contracts. He also uses technology devices such as smartphones and tablets to stay mobile and more efficient.


CONTRACTING

“I expect a good return from my work and ability and the time I put in. I don’t go low on price. That’s the death of the business.”

“When I’m competing against someone else quoting the same price as me, if I can do it more efficiently then I can make it more viable than my competitor.”

Keys to success Good training aside, Graham urges cleaning operators to focus on smart recruitment of workers “and making sure they are properly motivated”. Any newcomers should be the right fit for the business and bring strong ethics and a good work attitude to the role. “They have to be there because they want to be there.” The other key factor is forging ongoing relationships with customers, noting that “it’s easier to lose them than to gain them”. He says the flexibility that comes with the ability to quickly expand or downsize the workforce in response to demand for

services has been fundamental to the business’s capacity to compete. Fair-minded discussions on job quotes are required, according to Graham, to ensure both parties are satisfied. Simply undercutting competitors on price is not a sustainable business strategy. “I expect a good return from my work and ability and the time I put in. I don’t go low on price. That’s the death of the business.” Indeed, Janz Services increases its prices annually and concentrates on smart scheduling of jobs – for example, grouping jobs in nearby areas – to ensure it optimises travelling and cleaning time. While he is generally happy with his lot and the prospects for the business, Graham is frustrated that smaller cleaning businesses such as his are largely shut out of government tenders. Overly complicated tender requirements and inordinate compliance needs mean that targeting such jobs has become a waste of time. “That’s more of a reflection on how government works rather than how we are operating. That’s unfortunate.” Armed with a business degree majoring in HR management, Graham has used his business nous to get ahead of his rivals in areas such as remuneration and recruitment. He expects the BSCAA award to woo new customers as Janz Services ramps up its marketing push and builds a new website. “I can put it out there and say, ‘Here I am in Cairns, the best in the state, and give me a go and let me quote for you’. The award will definitely give me an edge.”

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RapidClean provides excellent service levels, great cleaning products and honest advice at a cost effective price. They have over 60 cleaning supply stores located throughout Australia and New Zealand and their aim is to provide customers with consistent and reliable supply of quality products combined with great local service. All Rapidclean stores are owned and managed by cleaning supply experts who supply a huge range of cleaning, packaging, catering and safety products. Their turnover is over $100m and they use their huge buying power to save their customers money on excellent products and support them with product knowledge and experience.

ON-LINE SUPPORT RapidClean products are supported by a complete package of educational material including safety data sheets, product information sheets, risk assessment sheets, wall charts, training manuals and 14 online training courses. These are easily accessible from their website www.rapidclean.com.au. The most popular training course is the FREE online Safe Chemical Handing course which is a must for companies with staff using cleaning chemicals.

WHY CHOOSE RAPIDCLEAN?

NATIONAL ACCOUNTS RapidClean have a National Account program for customers that want to select their product range at head office and negotiate a price utilising their collated buying power complemented with a centralised national account. The RapidNational online ordering platform offers national customers an easy to use system with the ability to set budgets, order limits and complete customisation. What sets RapidClean apart from multi-national “box movers” is their delivery system and the fact all profits stay in Australia and New Zealand. Their products are delivered to their customers by a RapidClean team member who knows exactly what’s in the box, how it works and how to service it. This unique system offers their customers a “one-stop-shop” solution, from sales to repairs.

THE RAPID GROUP IS PROUD TO OFFER PRODUCTS FROM THE FOLLOWING SUPPLIERS

RapidClean has been trading for over 30 years RapidClean have over 60 stores in Australia and New Zealand and can supply nationally RapidClean are Australian and New Zealand owned and pay tax in Australia and New Zealand RapidClean have a huge range of cleaning, catering, packaging and safety supplies RapidClean stock the best brands from the best suppliers RapidClean sell and service cleaning equipment RapidClean offer National Accounts for large customers RapidClean has huge buying power which enables us to pass on the savings to our customers

RapidClean is Quality Assured


RAPIDCLEAN & NILFISK PARTNERSHIP 2019 RapidClean and Nilfisk’s successful partnership has been in place for over 15 years and continues to grow with RapidClean stores supplying over $3m worth of cleaning equipment last year for Nilfisk and it’s brands Viper and Kerrick. RapidClean partners with Nilfisk due to their extensive range of high quality professional cleaning equipment supported with excellent after sales service. Nilfisk floor care solutions are available for a range of budgets including premium contract cleaning applications, small to medium cleaning operations and industrial applications.

NILFISK PROFESSIONAL CLEANING EQUIPMENT Nilfisk cleaning equipment are state of the art premium quality products manufactured to the highest standard utilising the best quality materials and the latest technology. Nilfisk helps strengthen your competitive position by providing you with professional and innovative cleaning solutions. Nilfisk products help you optimize performance and productivity, reduce operational costs, and meet changing needs with a broad range of cleaning machines. Their equipment is designed to make facilities more sanitary and cleaning practices more productive. Their environmentally-sound cleaning solutions improve cleanliness with fewer chemicals and less labour.

KERRICK CLEANING EQUIPMENT Kerrick products include a robust range of industrial grade pressure washers and wet/dry vacuum cleaners best suited for tough industrial applications. There is a large range of products and Kerrick also offers the ability to design customised pressure cleaning solutions for RapidClean customers.

Visit the RapidClean Website today see our range of Nilfisk, Viper & Kerrick Cleaning equipment rapidclean.com.au

VIPER CLEANING EQUIPMENT Viper floorcare equipment are good quality, reliable products designed to clean thoroughly and be cost effective in a price sensitive market. Viper is dedicated to delivering professional cleaning equipment that meets and exceeds the expectations of their customers. This is based on a reliable, easy-to-use and service friendly product portfolio. Viper have excellent quality/price ratio and are a global organisation which supports their customers through RapidClean stores who have excellent product knowledge and service capabilities.

WWW.RAPIDCLEAN.COM.AU | 02 4721 1993 | SALES@RAPIDCLEAN.COM.AU


TRAINING

The value of education and training Education and training are valuable tools that can strengthen a brand, contribute to business success, motivate employees and support the credibility of an industry, writes Lauren Micallef*. What do we think about when we contemplate a company’s growth? Education is a key area of focus that plays a vital role. It touches a company and the industry at every stage and level. It is not a voyage that simply ends at a destination, but rather a continual corporate journey. The question is, how are we supporting and developing this area? From an internal perspective, practical and technical knowledge covers a range of elements and can form the educational foundation blocks for a company. It can address areas such as equipment training and chemical handling, OHS requirements as well as qualifications in particular skill sets. Over the past several years, government regulations have focused on ensuring staff are not only qualified but are also competent. Lorraine Rogic, managing director of Logic Business Resources, says one of the most consistent drivers she reinforces to business owners is the difference between training to be qualified versus training to be competent. While both elements are important, there is a difference. From the perspective of business and internal acumen, some questions businesses should be asking are: • How are we facilitating training and development? • Are we creating succession plans to aid business success? • Are we empowering our teams and enhancing staff and management skills and capabilities? • How are we educating our customers on who we are, as well as our products and services? • And finally, are we educating the broader business market on the needs and requirement of our industry? In some cases these areas of education are not necessarily straight forward. However, one element is true, there is value in the time and spend. It cannot be denied the cleaning industry is a truly eclectic business sector, and one to be regarded. As a whole it encompasses a vast array of players across a wide spectrum of fields. While each group shares certain fundamental training and education requirements, there are elements specific to certain niche areas, facility types and even geographic regions. Not to mention access to various support tools may not be as readily available for all. Associations can play a vital role with supporting key areas of education and business development. This year ISSA will be 18 INCLEAN March/April 2019

investing in a business education series. We want to support our members in developing their staff, management teams and their business and industry knowledge. This will occur across a variety of platforms, including digital, formal and informal environments. These objectives appear to support the latest IBISWorld report findings which highlighted the future key success factors for a business within the commercial cleaning services industry. These included: • Business expertise of operators • Having contacts within key markets • Ability to compete on tender • Use of production techniques that add value to base product Similar drivers in a large number of global markets have historically led to an increase desire for education, training and certification. As a result globally ISSA has implemented a range of certification programs and tools to support their growing members. Education and training are valuable tools that can strengthen a brand, build confidence with customers, motivate employees, contribute to business success, and support the credibility of an industry. www.issa.com

Lauren Micallef is the Oceania manager for International Sanitary Supply Association (ISSA) *

“[The cleaning industry] encompasses a vast array of players across a wide spectrum of fields. While each group shares certain fundamental training and education requirements, there are elements specific to certain niche areas, facility types and even geographic regions.”


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TRAINING

Why GREEN cleaning is a team effort Implementing a green cleaning program means that everyone from the facilities managers, to the cleaning staff, to the occupants of the building need to be on the same page, writes GECA’s Kendall Benton-Collins.*

Procuring sustainable cleaning products is a significant step for the health of both people and planet, but it’s not the whole story. For a truly green clean you need to consider not only what products are being used but also how they are being used. Implementing a green cleaning program means that everyone from the facilities managers, to the cleaning staff, to the occupants of the building need to be on the same page. The benefits of a green cleaning program are well documented. Using green cleaning products helps improve the indoor air quality of a building, which has been linked to improved productivity, better health, and reduced absenteeism for the building occupants and cleaning staff alike. Having healthier, more productive workers translates into less money spent on sick leave or inefficient working processes. There are also obvious environmental benefits that contribute towards any sustainability performance requirements of the building. In order to reap these benefits, procurement and facilities management professionals need to select the right products in the right quantity for the building. These need to be used correctly, with cleaning staff following proper procedures and understanding the reasons behind choosing green products over conventional cleaning solutions. “Facilities management professionals and cleaning product manufacturers are very aware of the benefits of green cleaning programs – but unfortunately, the products that they might 20 INCLEAN March/April 2019

specify aren’t actually being used by cleaning staff in a lot of cases,” says Paula Clasby, head of engagement for GECA. “Often it’s simply a case of a cleaning staff member not understanding the importance of green cleaning products or perceiving them to perhaps be inferior to the conventional products they’ve been using for years already. “We’ve heard stories of staff members adding bleach to cleaning units that are designed to use only water or insisting on using bathroom cleaners with a strong fragrance because that’s perceived as an indicator of an effective clean. So, it then becomes a matter of making sure that all cleaning staff understand what they’re using and how it will benefit them.” Cleaning staff using conventional cleaning products can potentially be exposed to high levels of various chemicals that range from being

“For a truly green clean you need to consider not only what products are being used but also how they are being used.”


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mild irritants to known carcinogens. It is in their own best interests to switch to cleaning solutions that are free from such substances. Less exposure to harmful substances helps lower the risks for cleaning staff and building occupants, and fewer chemicals to store and dispose of safely makes regulation and compliance easier for management professionals. Therefore, facilities management and procurement professionals face a dual challenge: procuring genuinely sustainable cleaning products and ensuring that staff are using those products effectively. Standards and certification provide an effective solution to both issues. Procurers can check for independent, third-party certification on products to show that they conform to high standards for environmental and health impacts. Similarly, facilities management professionals can rely on certification when choosing a cleaning services provider, knowing

“Procurement and facilities management professionals need to select the right products in the right quantity for the building.”

that their processes and products have been independently assessed. GECA provides an example of such certification, with standards available for certifying cleaning products, as well as for certifying cleaning service providers themselves. Through the Cleaning Services (GECA 37-2008) standard for example, cleaning service providers must implement guidelines on: • Storage and use of chemicals; • Procurement of environmentally preferable cleaning products; • Equipment inspection and maintenance; • Communication protocols; • Training requirements; • Quality assurance procedures; and • Record keeping. Under the GECA standard, cleaning service providers must have procedures in place, and provide regular training, for dealing with hazards as they may arise on a worksite. Certified providers must also adhere to guidelines for reducing the amount of waste produced and water used. When using a GECA certified cleaning service provider, you know that staff will not only be using sustainable products, they have also been trained in the correct operation of equipment and chemical handling. *Kendall Benton-Collins is the digital marketing officer at GECA www.geca.eco


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Best

practice

Amid growing demand from property groups for building efficiency, workplace compliance and social sustainability, the need for nationally accredited cleaning staff has never been more vital. More and more cleaning contracts in Australia are specifying a certain skill level among cleaners, supervisors and managers. The recent shake up of government procurement in Victoria and New South Wales has intensified the need for qualified cleaning supervisors and staff, with stringent guidelines and monitoring in place to ensure industry standards are met and best practice cleaning processes are delivered. But how do you determine the level or benchmark? Australia is recognised globally as having industry qualifications that range from entry level certificates to diplomas to higher level tertiary qualifications. This is referred to as accredited training because these have specific requirements that a person must know (theory) and be able to demonstrate competency (skills). Accredited training is provided through a Registered Training Organisation (RTO). In the commercial cleaning industry, cleaning contractors are seeing more stringent requirements in tenders for staff to have accredited training. Cleaners may need to prove they have a current certificate, or a company will use an RTO to assist their staff achieve this qualification. Since the qualifications are recognised nationally, they can be used as a benchmark, or standard everyone agrees to. Registered training organisation Learning Sphere Training Solutions offers companies, small businesses and individuals nationally recognised and accredited training and traineeships (with incentives and rebates dependent on state). Full and part time qualifications include Certificate II and III Cleaning Operators and Certificate IV Cleaning Management for business owners and supervisors. There are generally four accredited pathways offered for the commercial cleaning sector, which includes Certificate II Cleaning Operations (CPP20617) – this is usually an entry level course for people gaining the basic skills to clean and understand Work Health & Safety. Most cleaners achieve the Certificate III Cleaning Operations (CPP30316) level which is viewed as a typical ‘trade’ level. Cleaners with this certificate have a range of cleaning skills, can 22 INCLEAN March/April 2019

communicate effectively with both clients and supervisors, tend to be given tasks they can complete alone and have adopted safe work practices into their daily cleaning routines People undertaking the Certificate IV Cleaning Management (CPP40416) course are often supervisors, managers or even small business owners. To achieve this qualification a person must have good reporting skills (written and verbal), interpret contract requirements and lead staff to deliver this, effectively manage equipment, schedules and staff issues, as well as provide sound advice to a client for extra works or contract variations. Learning Sphere also offers a Diploma of Leadership & Management (BSB51915). This course, targeted towards managers, covers leadership, effective communication, managing works and people, handling complex issues, a strong understanding of legal requirements (WHS, employment laws and company policies) and interpreting contract specifications, just to name a few. The company also offers forensic and infection control training. Learning Sphere training principal Luke Bordin says demand for accredited cleaning staff and cleaning supervisors is driven largely by property owners. According to Bordin cleaning companies are seeing an increase in accredited training requirements in tenders such as a Certificate II and III Cleaning Operations for cleaning staff and higher levels for frontline employees. He says the benefits of Learning Sphere’s nationally recognised training courses is that they can be used as a nation-wide benchmark, or standard everyone agrees on. “The lack of industry standards is a major cause of frustration for property groups. During the past 18 months there has been a significant push by property groups for cleaners to be nationally accredited. Not only that, property owners are wanting supervisors to hold a Certificate IV in Cleaning Management. “Internal training is not enough. Nationally recognised qualifications are now needed to deliver the demands of contracts.” Learning Sphere offers training courses at its head office in Blacktown as well as bespoke on-site courses and educations sessions at facilities around the country.


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Tony Sinicropi, general manager of Glad Group, says the property service group is seeing more contract requirements from clients to have staff either hold or gain accreditation. “There are now more specialised targets and tasks embedded in contracts, and when staff properly understand the client’s needs as well as their roles and responsibilities and the reasons for specific procedures and methods, they’re more engaged.” Glad Group has more than 2500 employees, providing cleaning, security, maintenance, concierge, environmental and integrated services to more than 250 properties all around Australia. According to Sinicropi, Glad Group– which has offered staff training through Learning Sphere for the past five years – plans to put more emphasis on its supervisors to achieve a Certificate IV Cleaning Management and for cleaning staff to achieve a Certificate III. Recently, staff undertook bespoke training conducted by Learning Sphere which included floorcare procedures and waste management processes on-site at several major retail centres. “It’s important for people to receive formal recognition. We notice improvements in staff and the efforts to improve how they do their cleaning work. We have also seen clients recognise the efforts of these staff.”

Specialised skillsets Sustainability has become a major component of contracts, with many facilities setting goals for environmental improvement, such as reducing power and the introduction of water saving programs Learning Sphere’s training courses provide education on sustainability-related topics such as waste management and building rating systems including the WELL Building Standard. “For the past 10 years, sustainability has been embedded in every [training] qualification, however, the need to understand it is increasing, and contracts now want companies that not

only understand sustainability concepts but also help deliver on these programs and for property groups to reach their waste targets,” said Bordin. “It’s a common misconception that sustainability is just about recycling but there is so much more to it. In our courses we discuss the full scope of sustainability as well as sustainability concepts such as the triple bottom line.” Bordin notes contracts now include social procurement – buying goods and services from social enterprises, with the intention of making a positive social impact, be it job creation for a disadvantaged community, or reducing carbon emissions. Facility service provider Spotless currently has employees actively undertaking accredited training. “Whether it be an office, airport, shopping centre, remote mining site, hospital, sporting event or stadium, we want to ensure we’re adding value in our service to our customers; and having qualified, accredited staff is one way we do that,’ explains Spotless’ apprentice and graduate coordinator Georgina Cooke. “The importance of cleanliness [in a facility] and qualified cleaning staff can sometimes be taken for granted. For example, if chemicals are mixed incorrectly it can damage a floor’s surface or make it unsafe for people to walk on. There’s a lot more involved to the cleaning process than people often think. “The message we want to give to customers and our employees is that they are not seen as ‘just cleaners’; that there’s value and skill in what they do and plenty of opportunity for them to develop their skills and learn more about the industry.” Spotless has incorporated its environmental awareness policy into its tailored course curriculum, as well as its ‘Zero Harm’ health and safety policy. “It is all encompassed in the training to make sure our policies and ethos are consistent across our range of various sites and services.”

“Unless companies build a pathway and encourage more upskilling, it will be harder to address the demands set in most contracts. The days are gone when cleaning was just cleaning.”

www.incleanmag.com.au 23


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Cooke says Spotless has shaped its curriculum with Learning Sphere to be based on the needs of each site, ensuring staff obtain a standard level of competency and are equipped with the most up to date knowledge of processes and procedures relevant to the environment in which they are working. “We build the curriculum not just around the future of the workforce, but also try to integrate the emerging technologies and equipment that are used on site such as smart bins or our work management system, which are changing the way of work. “We also try to instil in our employees that there are progression opportunities. Some of our employees that have progressed into supervisor roles have undertaken the Cert IV of Leadership & Management and are now developing baseline managerial skills to assist with achieving their career aspirations.”

Skills beyond cleaning Bordon estimates around 85 per cent of supervisors and managers are missing skills and knowledge gaps. As a result, they would be not be deemed competent at a Certificate IV qualification. “Unless companies build a pathway and encourage more upskilling, it will be harder to address the demands set in most contracts. It would also be critical if a company wants to prepare capable cleaning staff to take up future frontline opportunities. The days are gone when cleaning was just cleaning.” He says there’s greater expectations of all stakeholders to be compliant, address non-conformances, plan and maintain effective delivery of contract, induct and lead cleaning staff, handle issues within the law, and understand WHS requirements for people and the equipment or materials used. Learning Sphere also provides education on health and safety procedures such as managing chemicals as well as how to determine the best equipment to use for a specific facility. “Some students need help improving their communication and written skills. From basic email writing to preparing quotes or correspond directly with stakeholders,” explains Bordin. “Staff need to be able to articulate via correspondence an issue that may have occurred onsite to the property manager and this can sometimes lead to a breakdown in communication between the two. Many that we train have really struggled with those skills in the past and it is something that we cover.” Megan Sprague, senior quality and practice manager, St Vincent de Paul Society NSW, says Learning Sphere has provided employment pathways for its supported employees. Participants gained 24 INCLEAN March/April 2019

Certificate II accreditation for the organisation’s commercial cleaning business unit, which was recently awarded its first contract. “As an Australian Disability Enterprise (ADE) our business model is focused on creating opportunities for individuals with disabilities, underpinned by qualified training. “For any new work that we tender for or engage in, we want to ensure that it is underpinned by a minimum Certificate II, so that supported employees have the opportunity if they want to move out into an open workforce that they can.” Following on from its initial success, Sprague says the organisation is now looking to provide another round of Certificate II training for additional supported employees. “The training has been hugely successful. Other individuals have seen what their colleagues can do and they’re putting their hand up to be involved as well. The training has also helped build the individual’s capacity because a lot of the time they don’t believe that they can do something.” In addition to staff training Learning Sphere assisted St Vincent de Paul Society NSW with its newly established cleaning unit, including chemical and equipment procurement, Safe Work Method Statements and Standard Operating Procedures. Bordin says people who are provided with accredited training pathways prove that training becomes an integral part of their lifelong learning experience. “It’s a pleasure to see people who started off as cleaners and through accredited pathways, to now see them in senior roles or running their own business. “Most state governments in Australia are very supportive of the cleaning industry as it is recognised as having ‘serious training needs’, both at entry level and for frontline staff. “While understanding accredited training is another aspect that cleaning companies need to get their head around, the benefits to those who embrace it, along with their staff, makes it definitely worthwhile.” www.learningsphere.com.au

“We build the curriculum not just around the future of the workforce, but also try to integrate the emerging technologies and equipment that are used on site such as smart bins or our work management system, which are changing the way of work.”


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Safety training

A positive, proactive and preventative safety program with a focus on training will be appreciated by workers and improve safety culture, writes Broadlex Services’ national risk manager Dr Denis Boulais. In the safety field, the difference between effective and ineffective training may be pain, injury or even death – in addition to significant cost losses. Training is the cornerstone of the risk management process as research has shown participants are likely to remember 10 per cent of what they hear and 51 per cent of what they see and hear. Ninety two per cent are likely to remember what they see, hear and become involved in. It’s for this reason that I am of the opinion competencybased training is very important. It is integral to explaining, demonstrating and observing what needs to be done, while also providing documentation of the training. There has also been research to demonstrate that financial performance may be associated with safety achievement. In one study, 31 companies known for adopting high safety standards demonstrated higher stock market values compared to the market average where data was examined over a 13-year period. Safety needs to be integrated into all operational processes as safety and productivity are strongly linked. A positive, proactive and preventative safety program with a focus on training will be appreciated by workers and improve safety culture. I truly believe safety just doesn’t stop companies from losing money – it improves their ability to make money. An example here may be the presentation of certain certifications and innovations during tender submissions and presentations to win over a potential client. Take training on how to mop a floor as an example – ideally training is not as simple as issuing a procedure. It is important to carefully explain the procedure with participants, then show participants how to properly mop a floor (for example, with a figure of eight style motion). It is important to observe the participant conducting the process and provide constructive feedback so the trainer can be 100 per cent certain the participant is competent in the process. 26 INCLEAN March/April 2019

Training elements to consider There are some important elements to consider in training. • Trainers should involve participants in the learning process and act as facilitators not teachers. • Life experiences of the trainer and participants should be encouraged and included to promote connectivity and relevance. • Training should be structured with defined elements which are consistent with the goals of the training. • Defined objectives should be set that the participants can relate to so participants can relate to the objectives and apply them to everyday life. • The concepts of ‘what and why’ should be focused on so participants can apply the elements most useful to their work environment. • Trainers should strongly encourage participants to add value by sharing their experiences through freedom of expression. It is widely noted in the literature that human error is implicated in 75 per cent of incidents. My research indicates this may be in the ballpark of 65.5 per cent in the cleaning industry. Further research I have conduced indicates 51.5 per cent of those incidents in the cleaning industry may be because cleaners move their feet before their eyes (complacency). It is important cleaners have extensive training in awareness to ensure they stay focused and look before they move.

“Safety needs to be integrated into all operational processes as safety and productivity are strongly linked.”


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There are plenty of movie clips on the internet showing live examples of complacency that can be used in training – some trainers refer to the more gruesome movies (bad accidents) as impact training. I often use impact training myself where I present a relevant movie clip and then explain the hazard and how it could ideally have been prevented.

Presentation tips Safety training can get dry and this movie medium of training can certainly liven up a training session, make the safety message much more memorable and get everybody talking about the issue. In my experience training is commonly used as a form of risk control in the cleaning industry. My analysis of 150 incident investigations indicated 87 per cent implemented training as a corrective action. In the event of an incident then training is an effective risk control because it can immediately address a situation and document the fact the cleaner has been trained in the area that resulted in the incident. It is important all training is documented – where all training session details are noted on the training record. One of the most effective strategies a trainer can use to improve their training is to select appropriate stories for inclusion in the training. Stories grab the attention of trainees and make them more alert, noting that people tend to remember stories. The literature notes that stories are a powerful training technique because they:

• Create an environment of trust • Empower the speaker • Engage thinking • Create a personal bond between listeners • Provide a way to learn from experience A common technique speaker’s use in safety training and during presentations is telling a story about a tragic event. People tend to remember these stories because they make an emotional connection and management and participants are then more likely to implement long term and lasting changes. I am aware of one conference speaker who always opens up with the same story about the death of close friend in a workplace accident, an event that inspired him to move into the field of safety. He believes his approach establishes a bond between him and his audience and in doing so, allows his audience to learn a lesson about how to reduce risk in the workplace. Where well executed, these training objectives can become part of the safety culture and fabric of the organisation. As such where implemented with an integrated management systems approach then such a positive training strategy can become ingrained and self-sustaining within organisational culture. On a final note, organisations that establish and implement an effective safety training system shall benefit from continuous improvement. www.broadlex.com.au

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Tools

of the trade Interactive Training International’s hands-on approach to education is proving a winning formula.

Interactive Training International (ITI) is raising the bar for independent training standards with its purpose-built interactive training facility. ITI, a division of Advanced Specialized Equipment, is an independent, education, training and certification body for the cleaning and restoration industry. ITI offers a wide of training for industry professionals including technical certification training, advanced designation training as well as business building courses. Formed originally as an IICRC training school, ITI moved away from a theory dominant training model to create its own hands-on training experience, with Restoration Sciences Academy, one of the industry’s largest global training organisation. This led to the opening of the company’s $1 million state-of-theart interactive training house – understood to be the first of its kind in the Southern Hemisphere at the time of its launch in 2016. Today the facility is one of a handful of similar constructions around the world. The fully furnished, two-storey house is designed to show students real-life scenarios and provide trainees with hands-on training in real simulations. “Most of us learn through practical experience,” explains Grant Hickey, general manager of Advanced Specialized Equipment. “Before we opened the house, participants of our training thought the theory-based model was great, however, the feedback we kept getting was that they wanted more hands-on training and experience.” The house is equipped with functional household amenities as well as an operational bathroom and laundry.

“Our point of difference is that we can teach theory as well as offer practical education.” 28 INCLEAN March/April 2019

“With the creation of the house we were able to make sure that every class offers some practical training. It’s our point of difference that we can teach theory as well as offer practical education, which we have found has had a far better response among our trainees.” The house is fully flooded via a state-of-the-art fire sprinkler system so trainees can go through the process of completely restoring the house and furnishings. for courses such as structural drying. The training house can be flooded with 5000 litres of water to create a real-world water-damage scenario. It also features crawl spaces so trainees can experience what is happening in all areas at all stages of the water drying process. Fire can also be simulated to expose students to the unpredictable nature of smoke and odour contaminated areas. “In the latest two schools ITI has held we’ve taken the groups to physical fire jobs. They’ve gone out on-site and done the job as part of the curriculum – you can’t get more real life than that!” CCTV cameras are also fitted throughout the house, with a live feed back to the lecture theatre, so trainees can observe and learn from exactly what’s happening in the house in real time. ITI is currently waiting for approval to build a second, smaller training facility house in Brisbane.

Moving with the times Hickey says the format of ITI’s training allows for more flexibility and scope to offer additional courses. The average course length is around four days, however, several ITI schools are now combined such as its Fire & Smoke Restoration & Complete Odour Control training course, in an effort to reduce attendance time and cost for trainees. “The way people learn continues to change. In the schools we also cover business topics, which diverts from the model we originally taught, but we now have the allowance to do that. We aren’t restricted by structured requirements. “If we have a new piece of equipment or technology that we think is suitable for the industry or is going to change


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Advanced Structual Drying School

Floor restoration

the industry we have the ability to change the course documentation accordingly.” More than 2000 people from Australia and New Zealand have undertaken ITI courses which include Damage Restoration; Carpet, Upholstery, Leather & Fine Fabric Care & Complete Spot & Stain; Fire & Smoke Restoration & Complete Odour Control and Stone Masonry & Hard Surfaces Restoration. Others available courses include Trauma Scene Clean-Up and Mould Remediation. Last year Advanced Specialized Equipment and ITI hosted their first education and networking seminar session in Brisbane, as part of its newly created business program, Guess Who’s Coming to Breakfast? The business breakfast series was the brainchild of Grant Hickey’s father, John Hickey. The inaugural breakfast session included a presentation by Australian Olympic swimmer and Brisbane local Duncan Armstrong. Hickey said the idea was for attendees to reassess what they’re doing, show them how they can do it differently and not put any limits on themselves. “The whole premise was to change people’s thinking from what they’re doing now to where they can go. One of the biggest challenges with operating a small business is the fact that no one ever tells you how to run a business. “There’s always work in our industry. Even in tougher times, there’s always going to be work and if [people] are trained accordingly, they have the ability to continually work. They don’t have to be stagnate. People in this industry have the opportunity to always earn more money and work all around the country, even around the world!” Hickey warns those that fail to keep pace and adapt to new systems and processes will be left behind. As he explains: “Water intrusion techniques have changed greatly, however, there are still people that might have undertaken a class 10 or 15 years ago and are still doing the same procedures. “Our industry is a lot like the electronics industry. It’s changing at a rapid pace and you can’t adhere to what we did 10 or 15

“There are companies out there not willing to change because they don’t have a clear vision for their business. Our goal is not only to provide education, but provide new ways of thinking.” years ago. Times have changed and people are wasting – and losing – money and making their lives difficult by doing things the old way.” He says while the will to change can be difficult for some, the sector would benefit by setting a clear benchmark. “Even though there are some great restoration and cleaning companies operating, the industry as a whole could be far better off by being able to offer a standard that’s the same throughout. “As an industry we have become our own worst enemies. Companies that haven’t had proper business training think the only to get work is to base it on price, not by showing the quality of work or services offered. By setting a clear standard this would provide not only an industry benchmark, but a standard for other sectors that work with us such as the insurance industry.”

Personal touch Advanced Specialized Equipment was founded by the Hickey family in 1994. The family-owned and operated company is now a leading supplier of commercial cleaning and restoration equipment in Rydalmere alongside the training facility. Hickey says the key to the family business’ longevity is its ability to adapt. www.incleanmag.com.au 29


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Exterior of ITI’s training house

Underneath ITI’s training house

“Over the years my parents were always willing to accept change which meant we could make the business stronger. “There are companies out there not willing to change because they don’t have a clear vision for their business. Our goal is not only to provide education, but to provide new ways of thinking. “At the end of the day we want to see businesses succeed. But a lot of business owners aren’t confident enough in themselves or their business to think they can succeed. Our training can help improve that mindset and make them more confident about the services and quality they provide and in turn the price they charge.” Hickey says another benefit of ITI’s training facility, which also houses a lecture theatre for its theory-based components, is to be surrounded by like-minded people. “What you learn from the facilitator conducting the class is one thing, but what you learn from others attending the class is another. It might be one piece of advice from someone that could change someone else’s business entirely.” ITI’s key objective is not just to provide ‘one off courses’, but complete career education, catering for beginners right through to continuing education for long-term industry professionals. “Retention of staff generally comes back to how you treat your staff and how you work with them. I know people who say ‘I don’t want to train my people because they’ll leave me’. But those people are probably going to leave you either way if you have that mindset. “People leave because they don’t fit, or the employer might not fit them, but that’s the reality of business. You must keep trying. The day you decide to stop trying you may as well give it all up.” Hickey recommends carpet and upholstery training be conducted every few years, while water restoration and 30 INCLEAN March/April 2019

“As an industry we have become our own worst enemies. Companies that haven’t had proper business training think the only way to get work is to base it on price, not by showing the quality of work or services offered.”

structural drying should be completed every 18 months to two years. “Every team member of the business should participate in training. If everyone is on the same page it sets not only company-wide standard, but an industry-wide standard. “Everyone needs to take something away from our training. It might be one small bit of information, or it might be a whole lot of information. But my advice for those considering a course is to come with an open mind, don’t be guarded, speak up and absorb what is being spoken about. If you do that then you will have a great time and take away so much important information.” For more information on ITI visit: www.itiworld.com.au


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Using sweepers or scrubbers to clean commercial floors When it comes to taking floor cleaning to the next level, nothing beats using industrial grade equipment. What’s equally important is knowing which machine to choose to get the best result possible. Kennards Hire’s category manager concrete care - Cameron Murrin shares the importance of training staff on best practice floor and concrete care procedures, so customers receive industry leading advice and are recommended equipment that will get the job done to the highest standard.

Sweeper or scrubber? Depending on the job at hand, knowing which equipment is the best is the key to getting the desired result. Industrial sweepers and scrubbers can make light work of some difficult cleaning jobs, but it’s worth doing some research or getting the right advice first on which one is most appropriate for your cleaning task. A simple way of looking at this is, if in domestic cleaning terms, you’d use a broom to clean a surface, you need a sweeper. If you’d use a mop or scrubbing brush, you need a scrubber. Often, of course, you’ll need to use both, especially if there is loose dirt and rubbish on the surface. Then, you’ll need to sweep before you scrub, or the loose dirt will just be spread along the ground - usually making more of a mess than cleaning the area. It can also scratch the surface, especially polished concrete or tiled floors. Another common problem is that the excess dirt 32 INCLEAN March/April 2019

can clog the squeegees and brushes, or even block the recovery system. Using the right machine is paramount to a sparklingclean floor.

How clean is clean? To start with, it’s important to know what you are dealing with and what you are trying to achieve. Are you removing litter from a car park after an event or debris from a construction site? Are you cleaning your oil-spattered garage floor before putting your house on the market? Are you trying to remove a build-up of dirt from a bathroom floor? Are you spring cleaning a café or restaurant with grease-splattered floors? Or are you after a shiny scuff-free surface, perhaps in a shopping centre, show room or aged care facility? Here’s a general guide to which tool is right for particular types of cleaning:


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“The variety of floor surfaces nowadays simply does not make for a ‘one-sizefits-all’ scenario and getting the right advice is essential in order to get the desired result - first time around.”

Understanding the difference In order to pick the right machine, you need to understand how they work and what sort of job they are best for. And, for people requiring commercial floor cleaning equipment making that call is not always easy. That is exactly why we focus so much on training with our staff right across our hire outlets. After all, the worst thing you can do is use the wrong equipment to try clean your commercial floors, and we are adamant to ensure this does not happen to you. So, let’s look at how these machines work to help you pick the right one.

How do sweepers and scrubbers work? Sweepers use a side broom to move dirt and rubbish into the path of another broom which sweeps it into a chamber. At the same time, a vacuum captures the finer particles so the process is virtually dust-free. Industrial space sweepers are ideal in factories, schools and carparks where they pick up heavier, denser debris. Most scrubbers spray liquid onto the surface. Scrubbing brushes use motion to break up the dirt and a squeegee and vacuum combine to direct and suck up the fluid and dirt leaving the surface clean and dry. Depending on the floor surface you’re cleaning, you can choose either disc or cylindrical brush scrubbers. Disc brushes are better for smooth surfaces such as finished concrete or non-contoured vinyl. They follow the floor surface, applying constant downward pressure. You can also use different disc brushes or pads to buff the surface. For a rough, grouted or contoured surface, such as tiles, terrazzo, studded rubber or vinyl, you’ll need a scrubber that uses cylindrical brushes. There are lightweight floor cleaner/ scrubbers available that have easy-to-remove brushes and retractable rollers to suit contoured surfaces.

However, if you want to have a buffed finish, scrubbers that use cylindrical brushes won’t apply constant or even contact to the surface to achieve this, so you will have to go with a disc scrubber.

More options There are combined sweeper/scrubbers too, which are superior as they do the job of two different machines. It’s best to assess the floor type, extent of dirt and go from there. Likewise, you get ride-on and walk-behind machines, so again, unless you know their best application, how they work, and for which job they are best suited, it can be as hard to choose the right machine as it is to do the actual cleaning. The variety of floor surfaces nowadays simply does not make for a ‘one-size-fits-all’ scenario and getting the right advice is essential in order to get the desired result - first time around. This is exactly why we are so strong on training our staff, it’s the only way to help our clients to get the result they are looking for the floor they have to clean. www.kennards.com.au www.incleanmag.com.au 33


CARPET & RESTORATION

Cleaning up contamination Rosemary Pritchard* examines a commonly adopted cleaning method for the removal of methamphetamine contamination. With approximately 700 clandestine lab busts per year and thousands more properties contaminated through heavy use, the business of methamphetamine decontamination is on the rise throughout Australia with a number of cleaning and restoration companies seizing the opportunity to diversify their service offering. Whilst sugar soap products can certainly be effective in reducing low level contamination, it is the foaming method that is commonly adopted for excessive levels due to its ability to penetrate surfaces and draw out methamphetamine residue. To gain an understanding of how this method works we first need to understand a little about the surfaces that require cleaning and the nature of the methamphetamine contaminants.

Chemical residues In addition to meth there can be other chemical residues. These can be in the form of impurities not removed during the cooking process, or if the premises has been used for manufacture there can be a range of cooking by-products. Many of these contaminants have been in a vapour form that have become airborne before settling and bonding to a surface. In a typical meth clean up situation there can be a number of different surfaces that are contaminated with chemical residues. Some surfaces such as glass are easy to clean and others such as varnish can be quite difficult.

Methamphetamine Methamphetamine in its natural state is a solid. Through the smoking process it becomes a vapour which returns to a solid state once it cools on a surface. During the process of changing from a vapour back to a solid it can form strong bonds with the surface. In some situations, it doesn’t bond to the surface itself but to soiling on that surface. In theory “a dirty house is easier to clean than a clean house” as the meth residue sitting on a film of soil is much easier to remove. 34 INCLEAN March/April 2019

“In a typical meth clean up situation there can be a number of different surfaces that are contaminated with chemical residues.”


CARPET & RESTORATION

2. Contact time

“The business of methamphetamine decontamination is on the rise throughout Australia with a number of cleaning and restoration companies seizing the opportunity to diversify their service offering.” The process After the removal of all carpets and soft furnishings the next stage of meth decontamination utilises a preparation wash to clean down all surfaces. This step is designed to remove any surface film or soiling and consequently any meth residue that is attached to the film or soiling. Once this first stage is complete the foam wash can be undertaken. As with many effective cleaning processes there are three factors that contribute to the removal of methamphetamine contamination:

The application of a two-part foaming chemical creates a blanket that allows the chemical extended contact time against the contaminated surface. As with many cleaning processes the longer the contact time the less abrasion or mechanical effort is required. Painted surfaces can absorb the meth residue – however, the foam blanket keeps the surface moist whilst drawing the chemical residues back out from the surface. In situations where the contaminated surface has been painted in an attempt to cover the problem, the meth residue can naturally migrate through the new paint to give a positive meth test. An effective decontamination chemical can draw the residue through the new paint. This takes time and the stability of the foam blanket must be effective enough for the foam to remain intact for as long as four hours depending on ambient conditions. 3. Chemical reaction

Foaming solutions will generally contain a light oxidiser (optimised hydrogen peroxide) and a blend of surfactants. This combination causes a chemical reaction at the surface that releases any residues that have not been abraded from the surface. Methamphetamine is not readily dissolvable in water, however, the combination of the actives and surfactants allow the contaminant to be released from the surface, encapsulated in the surfactant foam and easily rinsed away. www.deconsystems.com.au

1. Abrasion

The abrasion or scrubbing of the decontamination chemicals on to the surface allows any loose residue to be physically removed from the surfaces. Once removed from the surface they become encapsulated in surfactants and can easily be rinsed away.

36 INCLEAN March/April 2019

Rosemary Pritchard is a director of Decon Systems Australia. For further information contact Decon Systems Australia. Read more about the Neutrasol Methamphetamine Decontamination System on Page 57. *


CARPET & RESTORATION

The science of customer service First impressions are important. Mould Rescue’s Penny Tralau, CR, WLS, CMP, explains how to make them count. As restorers, we have to be skilled at many functional and practical things like how to extract water, where to position equipment, how to put up effective containment and how to interpret industry standards and guidelines. However, what is often forgotten is the other side of the business and sometimes the most important: customer service. What is the impact and importance of first impressions? It can be the difference between getting the job or not. It can be the difference between an easy to handle customer and a difficult to handle customer and it can also mean whether they will refer you. First impressions are important; make them count.

The Greeks refer to ethos, logos and pathos. Simply explained, (because it’s not my intention to give you a complete history lesson), the ethos of communication is defined as the ethical part, this revolves around the person you are and, more important, the person you are perceived to be. Logos refers to logic and reason and pathos refers to the appeal to emotion. The ethos, pathos, logos that I have adopted in my company is:

What is customer service to you?

It’s simple but it works. Connect: Connect with your customer at any level. It doesn’t need to be complicated, but they need to be able to feel like they can trust you. Every situation and every customer is different, so you need to find something that works, whether it’s complimenting their home or looking them in the eye and just saying, “thank you for allowing me to inspect your home today”. Moreover, facial expressions and body language often speak louder than words so remember to keep those in check. Commit: When you have secured the job you need to commit to doing a good job, commit to respecting their home and commit to respecting their possessions. Again, it’s simple but extremely important. Communicate: Talk to your customer, make sure they understand what you are doing during your inspection. Little things like asking if it’s ok to open cupboards or go into rooms. Don’t assume!

When you are engaged to inspect a home, or you are completing a remediation job, these things might be routine to you, but you must remember that you are in someone’s home. It’s where they live, where they raise their family and where they keep their worldly possessions. What might be inconsequential to you might be paramount to them, so your actions, demeanour and how you communicate are significant in the role of excellent customer service. As restorers, we go into many homes and see a quite a variety of how people live. How can you demonstrate excellent customer service when you are on the job or merely doing another routine inspection? It’s the little things that make the difference. So what are they I hear you ask? How you present yourself, turning up on time, addressing your customer with respect, speak clearly, don’t talk down to the customer and never confuse them with industry jargon, are just a few. 38 INCLEAN March/April 2019

• Connect • Commit • Communicate


CARPET & RESTORATION

“What is the impact and importance of first impressions? It can be the difference between getting the job or not.”

When quoting a job for mould, or turning up in the middle of the night for an emergency escape of liquid, make sure they understand what you will be doing and what is going to happen in the coming days. There is nothing worse for you as the restorer or the homeowner when there is a silly misunderstanding, and they won’t pay the bill because they thought you were going to do something that you had clearly stated you weren’t. Write things down, talk to them about what you’re doing, how you’re doing it and what those things mean. Clarity is essential; it shortens the war by years and saves millions of lives. This also applies to written communication as well as oral; you must be literate and clear. Some of the things I do at Mould Rescue are: • Double check the time and date of the appointment • Put down a doormat and wipe my feet before entering their home • Always ask if it’s ok to open cupboard doors or go into other areas of the house • Always ask if it’s ok to move furniture (If I move furniture, I make the effort to put it back) • Listen to the customer • Ask the customer about what’s important to them My message: figure out what customer service means to you and how you can continuously improve it with the little things.

www.incleanmag.com.au 39


TECHNOLOGY

Training systems for excellence Mark Jones* examines how going digital can assist employee training.

There are many reasons we train our teams. The onboarding activities of the businesses we work with focus on performing duties at a consistently high standard. This provides for reliable work and of course to meet the myriad of compliance and OH&S training needed for the safety of staff, clients and the public. Much of this training requires the adoption of systems in the performance of repetitive tasks. But the training is a system of itself and has a few key components that are needed for it to drive your business toward delivering excellence with consistency.

Reinforce training regularly

Keep training delivery simple

Avoid requiring big blocks of extended time for the whole team with snippets of information regularly. Numerous communications tools allow management to message staff with the latest techniques for improved quality of work and adhering to regulatory requirements.

If we read the training literature we would now launch into a discussion on identifying needs, define objectives, program design‌etc. This may be important for formalising your overall training plan, but it is equally important to focus on some things you can do every day to reinforce delivering training information and improve your training effectiveness.

Identify your repetitive activities that impact customer value Take it as given we need to meet all the regulatory obligations we carry, but beyond that we want to be excellent at the activities our customers care about. Identify these activities by reviewing customer feedback, asking customers and talking to our team. By doing this we can have a greater effect on improving the perception of excellence in our service delivery.

Establish procedures for excellence For each activity you will want to very simply and clearly articulate how each should be completed and reported against. The simpler the better and a means to have the team confirm completion and compliance will reduce the risk of omissions of quality failures. 40 INCLEAN March/April 2019

A challenge reported by managers in delivering training is the difficulty at getting the team together. This can lead to training during onboarding but challenges getting the team together readily. Use of digital tools to communicate with the team at the start of shifts that focus on certain client or task needs can embed learnings and reinforce earlier training.

Provide frequent, smaller snippets of information

“A challenge reported by managers in delivering training is the difficulty at getting the team together. Use of digital tools to communicate with the team that focus on certain client or task needs can embed learnings and reinforce earlier training.�


TECHNOLOGY

Avoid training fatigue Training does not need to be intensive and excess information delivered in one session. This can overwhelm the staff and lead to low recall. Capture training for each team member in a mobile workforce management system to help your staff have a ready reckoner for specific activities, clients and tools.

Monitor and provide feedback Now you have repetitive, high value activities identified and have helped your staff with clear procedures on the ideal approach for each, you need a way to capture ongoing feedback. Continued use of mobile workforce software to provide clear instructions to your team and capture feedback from your staff in the field will provide an ongoing training system. This will provide an environment that consistently delivers work to an increasingly higher standard over time. Involving clients and staff in this process can only help you and build trust and transparency in the quality for you and the team. Mark Jones is a director of www.GetFreshOps.com, an Australian-made, mobile workforce application and management portal built purely for cleaners by cleaners. Questions or feedback welcome to mark@getfreshops.com. ­*

“Continued use of mobile workforce software to provide clear instructions to your team and capture feedback from your staff in the field will provide an ongoing training system.”

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www.incleanmag.com.au 41


INTERNATIONAL

Entries for CMS Purus Innovation Awards open Exhibitors taking part in the CMS cleaning exhibition in Berlin this September can now submit their entries for the CMS Purus Innovation Award 2019 (PIA). There are six categories: Large Machines, Small Machines, Equipment, Washroom Hygiene, Digital Tools and Systems and Detergents. The PIA recognises products, tools and systems products, tools and systems which feature excellent usability and an outstanding overall design. Deadline for entries is 31 May. A jury of eight experts will then assess the entries and nominate the finalists who will then present themselves at CMS 2019. The awards ceremony will take place on the evening of 24 September during CMS.

British Airways cuts turnaround times by skimping on cleaning British Airways has been testing a new way of reducing turnaround times – by avoiding carrying out a full aircraft clean between flights. The system was trialled over a period of four days on flights from London Heathrow to Dublin. While any rubbish found in seat pockets and in overhead lockers was removed as usual by cabin staff, no extra cleaning tasks were carried out either in the cabins or in the lavatories. The cabin was then given a quality check by a senior manager before passengers were allowed to board, with a cleaning crew standing by in case the aircraft was deemed not up to standard. The trial formed part of an effort by British Airways to look at ways of minimising turnaround times in cases where airlines face severe disruptions, such as during extreme weather *This article first appeared on the European Cleaning Journal

42 INCLEAN March/April 2019

conditions. It is believed that cutting down turnaround times could allow aircraft to make up for lost time and avoid delays in arrival at the destination. BA claims to have received no customer complaints concerning cleanliness following the trial, but union officials are concerned that the move could lead to BA managers expecting cabin crew to clean the aircraft in place of cleaners in future. There are also fears that security could be compromised if cleaners are not required to perform a thorough cabin check. The airline has stressed that it has no current plans to roll out the trial across its fleet and was simply using the Dublin route to gather data on the impact that avoiding a full clean during times of disruption might have on turnaround times.


INTERNATIONAL

Study reveals potential role of airports in disease transmission A study conducted by researchers in Finland has revealed multiple touchpoints in an airport that pose a potential health risk for passengers. The study was conducted in February 2016 at the country’s largest airport, Helsinki-Vantaa, which served nearly 18 million travellers in 2017. Researchers mapped out the pathways used by most travellers in the airport. This determined which surfaces were most likely to be touched and helped narrow their investigation. Ninety surfaces in the airport were identified as high-touch areas and were swabbed three times per day during peak travel periods. To ensure the validity of the test, the researchers made sure the sample areas had not been cleaned by custodial workers before testing. They discovered that 10 per cent of study surfaces hosted at least one respiratory virus.

Most viruses were found on a plastic toy in the children’s play area, plastic containers used in the security checkpoint area, handrails on stairs and escalators and desks and glass dividers at passport counters. The types of viruses uncovered, included Rhinovirus (40 per cent of surface samples), Coronavirus (30 per cent of surface samples), Adenovirus (20 per cent of surface samples) and Influenza A (10 per cent of air samples). Brad Evans Optisolve CEO said a surface assessment technology that identifies the location of microbial contaminants on surfaces, said the test revealed multiple touchpoints in an airport that pose a potential health risk for passengers. “We are seeing similar results using imaging technologies in hospitals, schools, offices, restaurants, and even food manufacturing sites.”

Source: Niina Ikonen et al., “Deposition of respiratory virus pathogens on frequently touched surfaces at airports,” BMC Infectious Diseases, August 29, 2018, https://bmcinfectdis.biomedcentral.com/articles/10.1186/s12879-018-3150-5

ISSA launches trade show in Canada ISSA has partnered with MediaEdge’s Real Estate Management Industry (REMI) Network to launch a new trade show for the cleaning and maintenance industries – ISSA Show Canada. The joint venture will make its debut at the Metro Toronto Convention Centre from 11 June to 13 June, 2019. A full slate of educational seminars, trade show exhibitors and networking opportunities will showcase a range of products, equipment and services to keep facilities clean, healthy, sustainable and operating smoothly. ISSA executive director John Barrett said partnering with

the REMI Network on ISSA Show Canada supports the association’s global growth initiatives. The new collaboration creates a forum for facility, property and operations managers to meet leading suppliers of cleaning products and services, keep up with market trends and share experiences with their industry peers – professional development to benefit their buildings, staff and tenants. Media Edge president Kevin Brown said REMI, with its 102,000 plus audience, is well positioned to co-produce ISSA Show Canada in partnership with the global cleaning association.

www.incleanmag.com.au 43


MANAGEMENT

The recycling crisis and the circle economy in 2019 In the first of a five-part series, Bridget Gardner* examines the recycling crisis and the circle economy. From plastics pollution to climate change, our global environmental problems have become too big for the corporate world to ignore. 2019 is shaping up as the year we got serious about sustainable business. As I started to research an article about the five hottest sustainability topics and their implications for the cleaning industry, I found far too much to talk about in one article. Therefore I have decided to write a five-part series focusing on the five most critical sustainability issues for 2019 instead. The following editions will explore: Plastics Pollution Problem; Climate Crisis and Carbon Emissions; Meeting the Sustainable Development Goals; and Social Sustainability and the Modern Slavery Act.

The China recycling crisis In March 2018 the recycling world went into shock. Tired of receiving contaminated recyclable waste, China announced a policy called National Sword that restricted the import of 32 different waste types, including most plastics, unless it met stringent contamination limits. While this ‘ban’ was a surprise to many of us who hadn’t realised our diligently separated waste was being exported back 44 INCLEAN March/April 2019

to China, it spells potential disaster for the waste management sectors of Australia and New Zealand. According to Blue Environment, Australia was sending 30 per cent of all recycled metal, paper and plastic to China, representing a whopping 1.27 million tonnes of waste in 2017. China bought nearly NZ$26million of New Zealand’s recyclable plastic, metal and paper in 2017, representing 50 per cent of all exported waste, according to Stats NZ. While this could lead to exciting opportunities for local waste reprocessing plants, the reality is that we have limited local markets to replace China’s previous demand for recyclable materials. And with other Asian markets such as Malaysia getting close to capacity, and no time to establish new markets at home, mountains of waste are rapidly stockpiling in recycling depots, causing fire risks and sending the market into crisis. For example, in Australia the price of low quality mixed plastic has dropped from approximately A$325 per tonne to A$75 per tonne, while paper has crashed from around AU$124 per tonne to zero. It is often costing more to provide waste collection services than the materials are worth to sell. This will push up collection fees and reduce the incentive for councils and companies to recycle.


MANAGEMENT

How will China’s ‘ban’ effect cleaning companies? What effect will this have on cleaning service providers? Will you still be required to manage recycling and waste separation in the future? In Australia, several state governments are propping up their recycling sector with hand-outs to councils. So it appears it will be business as usual for a while – but be prepared that this is a temporary fix. While the New Zealand markets for glass, cardboard and PET/HDPE plastics are currently holding up “reasonably well”, according to NZ Minister of Conservation Eugenie Sage. One of the medium-term solutions being put forward is to increase the quality of recycling to meet China’s new contamination limits, thus enabling exports to re-open. There are calls for government investment into secondary processing plants for this purpose. The waste management sector is also seeking investment to develop home-grown recycling facilities and markets. Others are pushing for “product stewardship” regulations, which means companies are held responsible for the end of life of their products, by ensuring their packaging is recyclable or returnable, as is the case in Germany. If any of these strategies are successful, it could result in one of two outcomes for cleaning companies: 1. It could increase the need for skilled and innovative onsite recycling audits and processing, to remove the types of recyclable material with insufficient markets and all other contamination, or 2. It may spell the end of source separation and recycling bins as we know it, with all waste being sent to off-site processing plants where separation can be fully controlled. But in the long term, we have a global waste problem that needs to be fixed. No matter how well, or where, we manage recycling, it won’t lead to zero waste.

The circle economy opportunity The problem with recycling is that waste materials can usually only be reprocessed once or two at most, because each time it loses integrity. This is called “down-cycling”. For example: office paper becomes cardboard packaging. Rubber tyres become roads. The aim of the ‘circle economy’ is to keep materials in the production loop for as long as possible.

Also called the ‘blue economy’, circular business models typically fall into one or more of the following four categories: 1. Circular design: This means altering the lifecycle of a product by the way it is designed. For example, designing more durable goods with parts that come apart to be easily replaced and/or recycled. 2. P  roduct as a service or subscription: The classic example of this approach is Interflor carpet squares that are leased not sold, so that the company can collect, recycle and reuse the materials. Also called the “sharing economy”, this approach allows the owner of equipment or a vehicle to control and extend its life, through maintenance and repair. 3. Repurposing: Also called “up-cycling”, as the name suggests, it is the opposite of down-recycling by finding ways to turn used materials and product parts into higher value goods or materials. Repurposing is an exciting business opportunity because it requires the product manufacturer or user to collaborate directly with another business or organisation that values what you throw away – keeping the materials in the system and out of landfill. 4. Resource recovery: This includes traditional recycling and converting waste materials into renewable energy, and usually represents the least efficient, sustainable and creative option. For cleaning suppliers and service providers, the circle economy represents a potential way forward out of this crisis. As the Waste Management Institute of New Zealand bluntly states: “Without decisive action to address the issue, recyclable material could be sent to landfill, councils and communities will suffer financially, and operators could go out of business”. References: • Rebooting recycling. What can Aotearoa do? A discussion paper presented by the Waste Management Institute of New Zealand (wasteMINZ) • Never waste a crisis: the waste and recycling industry in Australia. A Senate enquiry report, June 2018. Bridget Gardner is director of Fresh Green Clean, Australia’s leading sustainable cleaning experts. For this and other articles about cleaning best practice by Bridget, go to: www.freshgreenclean.com.au

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MANAGEMENT

The double dipping dilemma Workforce Guardian general manager Charles Watson sheds light on recent regulatory amendments to the Fair Work Act 2009. Last year in the Workpac v Skene decision the Federal Court determined a worker had been incorrectly classified as a casual and was therefore entitled to payment of accrued leave, despite having received casual loading throughout his employment. The decision caused considerable anxiety in the business community. The outcome of that decision appears to be a result of both the drafting of the terms of employment and in its operation. The worker undertook full-time hours throughout his employment, performed them on a FIFO basis, and there was never a suggestion he had the option to decline work, which is a core element of a casual employment relationship. While Workpac, the labour-hire company, decided not to appeal that decision, it has launched a test-case over whether casual loading can offset claimed leave entitlements. Further, the relevant federal minister has intervened in that test-case in a bid to clarify the nature of the original decision. The outcome of this case is not expected to provide any greater clarification of what defines a casual employee and will remain as smoky as it has always been. At the time of writing this article, the matter had been referred to a Federal Court Full Bench for hearing. Although intervening in this case, the minister has not sought to commit to real legislative changes to clarify the definition of a casual worker. Rather, the Federal Government has made some regulatory amendments in an attempt to stop double dipping by apparent casual workers. 46 INCLEAN March/April 2019

The new regulation amends the Fair Work Regulations 2009. Regulations might best be viewed as rules made by relevant ministerial departments, they are subordinate to a principal Act (in this case the Fair Work Act 2009), have Governor General sign-off, but have not passed through the houses of parliament. The amendments to the regulations are intended to apply where an employee has mistakenly been classified as a casual employee and is claiming NES entitlements (as seen in the initial Workpac decision), even though they have received a casual loading in lieu of those entitlements. The purpose is to ensure double-dipping does not occur.

Synopsis of the amendments The amended regulation applies if: • the worker is employed on the basis they are a casual; • the employer pays the worker an amount (the ‘loading amount’) that is clearly identifiable as an amount paid to compensate the worker for not having one or more relevant NES entitlements during a period (the ‘employment period’) (e.g. paid annual leave); • during all or some of the employment period, the person was in fact a worker other than a casual worker for the purposes of the NES; and • the person makes a claim to be paid an amount in lieu of one or more of the relevant NES entitlements.


MANAGEMENT

“Employers need to draft contracts of employment that clearly state if the employee is casual or otherwise.”

The amending regulation states it does not affect the matters a court might otherwise have regard (at law or equity) in determining an employer’s claim to have the loading amount taken into account. The ‘employment period’ set out above includes any periods of employment that occurs wholly or partly before, on, or after, 18 December 2018. Although the regulation has taken effect it is not a silver bullet for oversight, deliberate attempts to avoid employee entitlements, or poorly drafted contracts of employment.

To do list

If these criteria are met, an employer may make a claim to have the ‘loading payments’ paid to the employee taken into account (or “offset”) when working out the entitlements owing to the employee for the relevant NES entitlements. Further, it does not stop an employee from trying to double dip, but gives an employer an option to defend such a claim. Businesses would have to weigh up whether the cost of such a case was worth it. The government will leave it to the courts to decide whether identifiable casual-loading payments can be offset against any back-pay claims for leave and other entitlements.

Being on the front foot of this issue is a must, and honestly, although I will always punch out of a corner for clients, it makes the fight a whole lot easier if there is more control. Therefore, please go and do the following: 1. Review the relevant terms of your current employment contracts 2. Employers need to draft contracts of employment that clearly state if the employee is casual or otherwise 3. Employment contracts need to clearly identify a casual employee is being paid an appropriate loading for the casual nature of the relationship 4. If you have concerns over the drafting of a casual employment contract and any possible repercussions, seek advice. www.workforceguardian.com.au

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MARKETING

Eco-friendly outdoor cleaning range from Central Cleaning Supplies A new range of eco-friendly outdoor cleaning machines from Italian-based manufacturer TSM are now available in Australia. Exclusively distributed by Central Cleaning Supplies, the battery-operated machines – the Itala 135 BT, Aria 240 Super and Ariamatic 240 Super – are ecofriendly, having no impact on the environment they operate in. The Itala 135 BT is a batteryoperated outdoor sweeper that doesn’t produce CO2 emissions. Due to its powerful filtering system, fine particles remain trapped and are not released into the environment during the sweeping tasks. All functions are electric therefore the noise emissions are reduced only to the noise of the brushes on the ground, offering the possibility to work at any time of day or night. The advantages of Itala 135 are related to its high productivity. The mechanical system allows collects even voluminous materials, which combined with the suction system with water spray on the front brushes allows a total reduction of fine particles.

The Itala 135 is also available as a petrol version. The Aria 240 Super is a battery-operated outdoor vacuum which also doesn’t produce CO2 emissions. The Aria 240 Super is equipped with an electric traction system that allows the operator to move easily in the city centre, leaving ample freedom of movement in the aspiration of any waste. It also has a time saving automatic filter cleaning system that allows the operator to work more efficiently. The Ariamatic 240 Super is a battery operated outdoor vacuum cleaner with an autonomous driving system, equipped with an innovative ‘Follow Me’ system able to recognise and automatically follow the operator during cleaning tasks. The Ariamatic 240 Super has zero emissions and is equipped to detect obstacles and people, ensuring total safety not only for the operator but also for the urban areas in which it is used. www.sweepclean.com.au

Environments of excellence to shine at Total Facilities Total Facilities, the Australian event for the facility management industry is only weeks away, and this year will explore all that goes into developing ‘Environments of Excellence’. The event returns to the ICC Sydney on 20 and 21 March, and will bring together professionals and businesses over two days to discover the latest and smartest ways the built environment can help business’ realise their full potential. This year’s event has also welcomed new partnerships, including the Design Institute of Australia who are supporting the Workspace Design Corner and speaker program and the NSW Government Office of Environment & Heritage, who are working with Total Facilities to host an energy management masterclass onsite, designed to help FM’s improve energy management and tenant outcomes. Total Facilities 2019 features an impressive speaker line-up made up of experts, academics and thought-leaders who will share how the use of technology and data is transforming the way buildings are built and operated to create a future of smart, connected buildings that use insights to enhance their environments. INCLEAN editor Claire Hibbit will host a panel of industry thought-leaders, which includes Kärcher’s Lucas Paris, OCS Group’s Gareth Marriott and Fresh Green Clean’s Bridget Gardner who will discuss the future of cleaning and hygiene and how we can leverage new technology for a smarter, cleaner future. Workplace expert, Dr Libby Sander’s keynote will be a highlight of the speaker series. Sander will look at leading edge practices, with insights and practical examples from the newest workplaces of Google, Twitter and Boston Consulting Groups in New York; as well as discussion of trends in smart devices in the workplace, the impact of AI and data monitoring on the workplace, the

48 INCLEAN March/April 2019

impact of design in changing patterns of work and the effects of contingent work in the sharing economy and more. CoreNet Global Australia Chapter will return to Total Facilities 2019 to host a Leadership Breakfast on Thursday 21st March. This ‘State of the Nation’ will be presented by Nerida Conisbee, Chief Economist at REA Group. “The built environment in which we live and work, has a significant impact on our efficiency, productivity and sustainability,” said Andrew Lawson, Total Facilities event manager. “In order to develop the smart buildings of the future, FM professionals need to stay ahead of the latest insights, trends and innovations. Total Facilities 2019 provides the best opportunity for like-minded professionals to discover and discuss important industry issues and the latest solutions.” For more information or to register to attend for free visit www.totalfacilities.com.au


NEW


MARKETING

Latest scrubber-dryer from Nilfisk available mid-March The Nilfisk BA651 walkbehind scrubber dryer is being described by the company as a ‘new generation’ of machines in this range. With the design particularly focused on ergonomics, reliability and higher productivity, this machine delivers fast, effective cleaning of large floor areas. Hospitals, supermarkets, shopping malls and industrial floors are typical applications.  The combination of reliable traction, a scrubbing width of 66cm and a working speed of 5.6 km per hour, together with large capacity solution and recovery tanks, serve to increase productivity by up to 30 per cent over earlier models. Another key feature of this machine is its very low operating noise level of 58 dB(A). This makes the unit suitable for daytime cleaning applications, even in noise-sensitive areas.  The Nilfisk BA651 is offered with the company’s Ecoflex system as an option. This system accurately measures the precise dosage of detergent and delivers it directly to the scrubbing deck. This saves both detergent and water, optimises cleaning performance, and eliminates the need for time-consuming cleaning of the solution tank.  www.nilfisk.com.au

Britex Australia introduces deep cleaning solution Britex Australia has released a grout and tile cleaning floor wand specifically for its BR-11 hot water extraction machine. The new wand will allow the Britex BR-11 to deep clean multiple surfaces including carpets, upholstery and floor grout and tiles. Britex CEO Arto Taalikka said Britex developed the grout and tile wand in response to the need for cleaners and facility managers to deep clean more than just carpet. “Now one machine can provide an even greater return on investment for those in the cleaning industry, as one portable Britex machine can tackle multiple surfaces,” Taalikka said. The grout and tile wand is designed so that a brush refill easily clips onto the head. The wand head is rotated to a vertical position to clean grout, so the bristle brush is at an optimal angle to scrub into grout lines, releasing dirt, grease and grime. The powerful hot water extraction from the Britex BR-11 hot water extraction machine extracts dirt from the grout lines, as opposed to traditional mopping which pushes dirt back into grout lines. The sponge outer on the brush refill is designed for use in the horizontal mopping position, leaving floor tiles clean and streak-free. www.britex.com

New headquarters for Australian Sweeper Company Australian Sweeper Company (ASC) has expanded into a new custom-owned and built 8000sqm warehousing and office complex. The new head office is based in Rouse Hill in Sydney’s north west, NSW. The warehouse facility combines a multi-million-dollar centralised parts replacement system, which carries a large quantity of moving parts and acts as a feeder system to its nationwide warehouses scattered across Australia. Already a leading supplier of industrial and commercial sweeper and scrubber machines for more than 28 years, ASC new headquarters will further improve on its extensive range

50 INCLEAN March/April 2019

of machines offered nationwide, backed by exceptional service, support and spare parts. ASC carry a comprehensive range of sweepers and scrubbers for all types of applications and industries. ASC’s philosophy is to provide every customer with the right sweepers and scrubbers to meet their cleaning needs and to ensure value, reliability and flexibility. ASC is a national total solutions’ company, with offices in most states. ASC caters to all industry markets – large and small – looking for new scrubbing and sweeping machines, rentals or leasing, regular servicing and spare parts. www.sweeper.com.au


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MARKETING

Whiteley appoints Victorian industrial sales representative Whiteley Corporation has appointed Mark McKenzie as Victorian industrial sales representative. Based in Melbourne, McKenzie will be responsible for all industrial customers in Victoria, South Australia and Western Australia. McKenzie, who has worked in the industry for more than 15 years across a variety of roles, said he is delighted to be joining the Whiteley Corporation team. “Whiteley Industrial is a leading innovator in industrial cleaning products, and a trusted supplier to the industry for over 85 years,” he said. “I’m looking forward to using the skills I’ve developed over the last 15 years in the cleaning market with a company I see as the most innovative and progressive in this space. “I’ve long admired Whiteley Corporation for being at the forefront of research and development in the fields of cleaning and disinfection. I’m delighted to be joining the Whiteley Corporation team and being part of its exciting future.” Kathryn Bran, Asia Pacific sales manager of Whiteley Corporation, said McKenzie’s appointment will enable Whiteley to continue to deliver on its growth and expansion plans in the industrial division.

Online fleet management system launches Comac Fleet Care (CFC) is a new service that enables those who manage a fleet of machines deployed on different sites to monitor everything that happens to the machines, as if they were there in person. CFC collects the data transmitted from machines and converts this into information that is used to improve coordination, optimise performance and increase fleet efficiency. The technology provides an up-to-date overview of the status of each machine, which can be viewed online any time and, on any device, including tablets, smartphones and computers. Fleet managers can check that their machines are being used properly in the places and times specified, and where an issue occurs, they are immediately notified so that the situation can be promptly rectified. www.abcopro.com.au

www.whiteley.com.au

Cleanstar unveils 2019 campaign Cleanstar has unveiled its 2019 branding campaign, ‘Homegrown’. Cleanstar director Lisa Michalson said Homegrown represents Cleanstar as a family-owned and operated Australian business. “We have used a kangaroo in our branding for the same reason it is on Australia’s coat of arms, kangaroos only move forward, not backward,” Michalson said. “Through our new branding, we want to show customers that we are a down to earth family-owned business that focuses on all things Aussie. Our business is based in Australia, supports Australian employees and has strong Australian values like always providing friendly service and giving everyone a go.” Following on from the company’s 2018 marketing campaign ‘The Language of Clean’, Cleanstar launched its own dedicated marketing department for the commercial cleaning industry, with Melbourne Cleaning Supplies, B&G Supplies, Adelaide Cleaning Supplies, and WA Cleaning & Equipment Repairs among its clients. In January 2019 Cleanstar expanded its marketing services beyond the cleaning industry to other business sectors under the moniker, Starred Marketing. Starred Marketing is a separate entity from Cleanstar and caters to a broader spectrum of clientele and industries. Michalson said the formation of Starred Marketing was led by growing demand for marketing services outside of the commercial cleaning sector. “We will continue to pride ourselves on being innovative in marketing strategies and concepts, and adaptable to suit a range of new target markets and clients.” www.cleanstar.com.au 52 INCLEAN March/April 2019


MARKETING

Focused strategy key to Conquest longevity Conquest Equipment’s strong service and support network throughout Australia and New Zealand is the result of a focused growth strategy the Australian distributer has implemented for more than a decade. “This strategy has involved a laser focus on hard floor cleaning equipment and the related infrastructure necessary to support this range of machinery,” said Conquest sales director, Ben Mathews. “The temptation to branch out into related consumable products has been squashed and it is thanks to this strategy that Conquest has earned its reputation of being an industry leader and specialist in commercial and industrial hard floor cleaning equipment.” Over 12 years, the company has grown from a team of three employees, to now operating out of four branches in Melbourne, Sydney, Brisbane and regional Victoria. “We supply the broadest range of hard floor cleaning equipment within Australasia and our team is made up of 150 years combined experience,” said Mathews. “Our equipment knowledge is second to none, making us leaders within the industry.” As a further asset to customers, Conquest also offers comprehensive before and after sales support through its

Onboarding program and through a dedicated technical support line where customers can receive advice on minor repairs. “If, however intervention is required, fully qualified service technicians are available nationwide,” said Mathews. The formalisation of Conquest’s Onboarding program provides customers with complete operator training ensuring the correct and effective usage of their commercial floor cleaning machine. “With four diverse ranges of hard floor cleaning equipment, backed by expert knowledge and exceptional customer service, Conquest is able to provide the right machine for the application as well as maintain the equipment for years to come.” www.conquestequipment.com.au

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MARKETING

Spotless chooses erGO! Clean floor cleaning mop

Pall Mall has secured Australian facilities services company Spotless as an early adopter of the erGO! Clean floor cleaning mop. Produced by German manufacturer Unger, erGO! Clean has an ergonomic design that minimises the risk of injury and muscle strain for workers, while reducing the time needed to thoroughly mop and dry floors. Pall Mall said securing the erGO! Clean relationship with Spotless provides local validation for the erGO! Clean as one of the best floor mops in the Australian commercial cleaning supplies market. Pall Mall Victorian sales manager Patrick Rocca said the design features and ergonomic functionality are the key selling points for the erGO! Clean mop. “It’s quicker to use if you have to go around lots of obstacles,” said Rocca. “It’s a pushing-pulling action rather than a twisting of the wrists, which is harder to do. The shape of the handle is quite different. Other mops have a straight handle; the erGO! Clean has an S-shape handle.” Rocca added that the speed, safety aspect and the adjustable handle is what sells most to customers. “Nothing in the marketplace has an adjustable handle like this and the position of the trigger makes the erGO! Clean so easy to use. Cleaning professionals can see the full benefits straight away when I’m demonstrating it.” Pall Mall exclusively sells the erGO! Clean mop through its distribution network. www.pallmall.com.au

Abco innovation sessions a win-win for cleaners Abco Product’s series of cleaning innovation sessions which took place in NSW, Victoria, Queensland and WA last year were invaluable for both the organisers and attendees, according to the company. Abco Products director of sales, Craig Dowell described the sessions as a win-win situation for all. “Our team gets the time to train cleaners while demonstrating how to use our machines,” he said. “It is a great learning curve as we learn about the problems and challenges cleaners face. The feedback we receive from cleaners is invaluable, as it helps [Abco] find better solutions and also the right machines to suit cleaner needs. This often results in more innovations and improves the performance of the machines themselves. It’s a win-win situation, that’s for sure.” National equipment sales manager Dave Parker said the greatest benefit of having the sessions was cleaners could try and test various cleaning machinery to see what works best for them. “There is no better way for cleaning contractors to see new technologies in action than with a good old demonstration session onsite. “When they see with their own eyes how these new machines can increase productivity, the excitement on their face is priceless.” Tim Pugh, i-Range manager Australia and New Zealand said it is a privilege for Abco to educate the industry on new technologies and bring them to Australia. “It is now easier than ever to monitor cleaning tasks and machinery onsite with tracking technologies implemented by various leading machine companies. “Comac has now introduced the Fleet Care technology which enables cleaning contractors to feed machinery data into an online portal for complete visibility on usage time, performance and servicing dates. The same technologies are also implemented into the latest version of the i-mop and other machines coming to market in 2019.” www.abcopro.com.au

54 INCLEAN March/April 2019


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MARKETING

Vileda Professional flat mopping systems now available Vileda Professional, a member of the Freudenberg group, has launched a range of flat mopping systems in Australia. The Ultra Speed Pro and Ultra Speed Mini systems are recognised as two of the most up to date, top-performing bucket and press systems on the market according to Vileda. These systems are extremely flexible and tailored to clean small and large areas. The compact Ultra Speed Mini is ideal for small office cleaning where the area is less than 20sqm. For cleaners responsible for cleaning areas up to 750sqm, the Ultra Speed Pro would be the system of choice. Both systems provide extremely effective dirt and grime collection and cleaners exert less energy while mopping when using the systems. According to Oates, the Australian market has experienced steady growth in flat mopping systems during the last 10 years, with the upward trend in flat mopping driven by many positive

Understanding Queensland’s portable LSL for cleaners QLeave provides a portable long service leave (LSL) scheme for workers in Queensland’s contract cleaning industry. The scheme rewards workers for their service to the industry by making sure they receive the same benefits enjoyed by workers in other industries, even if they change employers or work interstate.There are currently similar schemes operating in NSW and the ACT. Industry employers in Queensland are required to lodge details to QLeave about their workers’ service each quarter by completing an Employer Return. This service is recorded against each worker’s membership and once they’ve reached 10 years of service, they’re entitled to 8.67 weeks of long service leave paid by QLeave. A long service leave statement, listing periods of employment and wages earned, is issued to all registered workers once a year. The statement allows them to see how close they are to reaching an entitlement, and to identify if there are any gaps in their work history. QLeave membership is free for workers. Employers pay a levy each quarter based on the ordinary wages of their workers, as reported on their Employer Return. The current levy rate is 0.75 per cent.The levy collected from employers is invested and the accumulated funds then pay workers’ long service leave claims. www.qleave.qld.gov.au

factors. When combined with quality microfibre pads, it is a quick and effective cleaning method that provides excellent results together with time saving benefits. “The Australian market is known for its ability to welcome innovative cleaning products that effectively solve key problems in specialised cleaning tasks,” said Oates marketing manager, Lorenzo Tadeo. “These demanding conditions often result in true innovation and real added value to the cleaning equipment market.” www.oates.com.au

RapidClean launches green website RapidClean has launched its new website, RapidGreen. The RapidGreen website displays only environmentally friendly cleaning, packaging and catering supplies. Products featured on the website are fully accredited and hold third party environmental certifications including GECA, FSC, Recognised or PEFC. All certificates are linked to the products as proof that they are fully endorsed. “We will not allow a product on the RapidGreen website until all of our environmental conditions are met,” said RapidClean marketing specialist, Jade Hiatt Kruusmagi. The products on the RapidGreen website are from premium suppliers including BioPak, EnviroStar, Alpen Products, Duni, Ecolab, Oates and RapidClean. “We hope visitors enjoy this website which is dedicated to helping customers make the most environmentally responsible purchasing decision,” said Kruusmagi. “RapidGreen is made up of a team of people in locations across Australia and New Zealand. Please contact us by leaving a message on the Contact Us page or by contacting your closest store.” www.rapidgreen.com.au

56 INCLEAN March/April 2019


MARKETING

Decon Systems cleans up contamination with Neutrasol Meth Decontamination System Whilst sugar soap products can be effective in reducing low level methamphetamine contamination, it is the foaming method that is commonly adopted for excessive levels due to its ability to penetrate surfaces and draw out methamphetamine residue. Decon Systems Australia’s Neutrasol Meth Decontamination System falls under this foaming category and is making a name for itself as the ‘go to’ product in its field, according to the business. Neutrasol contains a light oxidiser (optimised hydrogen peroxide) and blend of surfactants. This combination causes a chemical reaction at the surface being decontaminated that releases any residues that have not been abraded from the surface. Methamphetamine is not readily dissolvable in water but the combination of the actives and surfactants in Neutrasol allow the contaminant to be released from the surface, encapsulated in the surfactant foam and easily rinsed away. The application of the Neutrasol Part A & B creates a blanket of foam that gives the Neutrasol extended contact time against the contaminated surface. As with many cleaning processes the longer the contact time the less abrasion or mechanical effort is required. In situations where the contaminated surface has been painted the meth residue can naturally migrate through the new paint to give a positive meth test. Neutrasol can draw the residue through

the new paint. This takes time and the stability of the foam blanket is such that the foam can remain intact for as long as four4 hours depending on ambient conditions. Neutrasol Prep Wash and Foam A & B is manufactured in Australia in small batches ensuring customers consistently receive product of the highest quality and effectiveness. The Neutrasol Meth Decontamination System will be displayed at this year’s RIA Conference and Trade Show on the Sunshine Coast, taking place 12 June to 14 June. www.deconsystems.com.au

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MARKETING

Common pitfalls to avoid when selecting a floor cleaning machine For businesses considering investing in commercial cleaning equipment, it’s essential to understand the common reasons why some consumers make the wrong choice and purchase inappropriate or inadequate machines, says Conquest. By avoiding these five common pitfalls, business can choose commercial cleaning equipment that aligns specifically with their business environment and requirements

1. Choosing a machine that is an inappropriate size To achieve optimum performance from industrial cleaning equipment, it is important to choose a machine that is the right size for the work environment. If it is too large, the machine may not be able to navigate around fixed objects such as pillars, machinery or walls, or travel easily up and down aisles. Similarly, a machine that is too small may take longer to clean the required area and be incapable of achieving your desired results.

2. Investing in light commercial machines for heavy industrial applications Think carefully about the intended working environment of the cleaning equipment. Commercial cleaning machines designed for lighter applications are the ideal choice for supermarkets or shopping centres. However, if a premises includes a workshop or manufacturing area, then industrial cleaning equipment capable of tackling tough applications and cutting through heavy dirt and grime will provide a much more thorough clean.

3. Purchasing commercial cleaning machines that are not well-suited to desired outcomes

4. Choosing cleaning equipment with a power source that is incompatible with the work environment Always consider the power source of the commercial floor sweeper or scrubbing machine, as it must be suitable for the work environment. Commercial cleaning equipment running on a combustion engine may not be suitable for enclosed spaces due to WHS concerns including noise and air quality. If the environment is noise-sensitive – such as a hospital or education facility – then a quieter, battery-operated machine would be a less intrusive choice.

5. Neglecting to consider after sales support When investing in any equipment, the buyer is investing in the company who provides it. Quality after sales support is critical to ensuring the business can make the most of the new equipment. Before committing to any purchase, the buyer needs to be satisfied with: • The training on offer. Operators must always be able to operate the cleaning equipment proficiently and safely. Additionally, efficient operation optimises your machine’s longevity. • Service and breakdown support. Fast, efficient servicing is paramount to ensuring the business is not adversely affected by any break in cleaning schedules due to an inoperative machine. • Qualified technicians. Regular servicing by fully-qualified technicians will protect the investment and extend the life of the new machine. www.conquestequipment.com.au

If a business needs to be swept more than it needs to be scrubbed, opting to invest in a large floor sweeper and a smaller scrubbing machine could be a better choice than a combination machine. For tiled areas, an orbital scrubbing machine is ideal for cleaning deep into grout lines. Or, if a business premises is prone to dust, a heavy-duty commercial floor sweeper with a durable filter and a powerful suction motor may be the answer.

Free WHS resources for BSCAA members The Building Service Contractors Association of Australia (BSCAA) ‘WeComply’ portal provides a full suite of workplace health and safety documents, human resource policies and other business procedures. All BSCAA members have free unlimited access to the portal, which can be found on the BSCAA website.

58 INCLEAN March/April 2019

“Not only do these benefit members greatly, but sometimes they relate to changes in legislation that could be national, or state based,” said BSCAA national executive director Cassie RuheHodge. “Regular news updates relating to safety, industry quality and the environment are also posted to the portal. “Most [portal] items include attachments that provide additional information or templates that could be used by our member’s organisations. Once downloaded they can then be used and changed according to the business’ needs. The content of documents is intentionally generic to allow organisations to make specific changes, including their branding and specific needs of their business.”

Members have access to documents covering: • Business and planning • Service delivery • Risk management • Audits and inspections • Human resources • Physical resources • Safety, quality and environment • Risk assessments • Safe Work methods The BSCAA is Australia’s industry representative body for the building services industry. Members include contractors for cleaning, security, facilities management and grounds maintenance. www.bscaa.com


MARKETING

More commercial cleaners turning to battery-operated products The retail market has experienced explosive growth in battery operated products of recent times, allowing consumers to operate machines with greater maneuverability and freedom. In addition to this, it is also becoming more common for commercial cleaning machines in the workplace to be battery powered. “In previous years it was difficult to implement battery operation in many commercial machines as the battery itself lacked the capabilities it has today, leading to poorer machine performance,” said Kärcher marketing and product coordinator – professional Nick Burke. “However, in recent years, strong advancements in battery technology have meant companies such as Kärcher have been able to introduce various battery-operated commercial cleaning machines to the market without trade-offs on performance.” Kärcher’s T 9/1 Bp dry vacuum features the same capabilities as a compareable mains operated vacuum and its BR 30/4 compact floor scrubber ensures the same cleaning capabilities as it‘s mains operated version.

This means commercial cleaners or those in the hospitality or retail industries can now clean workplaces without the inconvenience of requiring a cord. This not only allows for quicker cleaning time, but also removes the risk of others tripping over the cords of the machine. “In the past, batteries lacked the capabilities of providing the same power and performance of mains versions, were slow to charge and were expensive to purchase as each machine required a different battery,” said Burke. “Kärcher has addressed each of these issues; not only does its 36V lithium-ion battery ensure the same performance as comparable mains operated machines, it also boasts a fast charging time of approximately one hour and also fits in a range of various machines. “Many believe the enjoyment of battery operation to be unique to retail consumers who crave convenience, but companies such as Kärcher have ensured commercial users can too reap the rewards of these recent innovations.” www.karcher.com.au

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MARKETING

Aussie Pumps adds compact machine to line Australian Pump Industries has introduced a compact 3,000 psi pressure cleaner specifically designed for tradies and cleaning contractors. The machine, based on the Aussie AB30 Pocket Rocket, includes an upgraded stainless steel frame. A 3,000 psi heavy duty triplex pump – which comes with a four year warranty – and Honda 6.5HP industrial petrol engine form the heart of the new unit in a stainless steel trolley frame with four flat free tyres. The frame is based on Aussie’s OH&S friendly Scud design and is particularly user friendly. The Scud design is more manoeuvrable than conventional European or American style machines. The stainless steel frame can take an easy mount hose reel kit that extends the operators reach to 15 metres, adding more convenience and safety, and reducing the tripping hazard of excess hose.

Companies completing online safety induction course on the rise With the cleaning industry maintaining the second highest rate of incidents of worker injuries and hazards, more companies are making use of the Cleaning Safety Card as a valuable safety tool. Trends indicate the cleaning industry has one of the highest staff turnovers, which, for cleaning businesses, means inductions are performed more often, losing productive time. Lack of thorough inductions puts employees at risk and breaches an employer’s duty of care to provide necessary inductions for all staff and contractors, resulting in a safe workplace. The Cleaning Safety Card is a basic safety induction course developed to address and improve safety issues associated with commercial and domestic cleaning industries. A finalist of the 2018 INCLEAN Innovation Awards, this online course provides guidance in the importance of assessing risks, the safe use of chemicals and optimising techniques and systems to keep employees safe and healthy in their work environment. The Cleaning Safety Card provides assurance for employers that each of their employees are aware of the safety issues within the workplace. After completing the online course, inductees will receive their personalised Cleaning Safety Card to wear on the job.

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PRODUCTS

Works without water

Versatile professional window vacuum Professional workshop hand cleaner Tools Down is a professional workshop hand cleaner that utilises mild detergent compounds coupled with porcelain microspheres for removing all types of tough, industrial soils such as oil, grease, tar, sealants, soot, dirt and paint. The product is easy to use and works with or without water. Tools Down also contains biodegradable surfactants making it better for the environment. Agar 1800 301 302 www.agar.com.au

For smooth surfaces from windows to tiles, the battery-powered Kärcher WVP 10 Professional window and surface vacuum cleaner ensures perfect results without streaks, is comfortable to hold and even allows you to work overhead. The vacuum is perfect for cleaning smalls spills in restaurants and cafes, as well as cleaning small surfaces such as displays. The 200ml dirty water tank provides sufficient capacity for long periods of use, is quick and easy to empty and dishwasher-safe. Kärcher Australia 1800 675 714 www.karcher.com.au

ely rem o t x E yt eas ate r ope

Sturdy sweeping machine The Hako Sweepmaster M600 is extremely durable, fitted with a robust dirt hopper, an impact-resistant steel frame and solid aluminium housing. The machine is suitable for daily industrial use for both indoor and outdoor cleaning. Its handle can be adapted optimally to every user through its ergonomic shape and simple turnaround of the handle. The machine is manoeuvrable and easy to operate. An ideal solution for trade, industry and property owners. Hako Australia 1800 257 221 www.hakoaustralia.com.au

Professional upright vac

Compact cleaning machine

Built for professionals, the BS 460 offers premium performance and quality combined with efficiency and economy. Designed to be used for extended periods in comfort, the BS 460 is easy to maintain, with features such as replaceable brush strips and convenient unblocking access points. With a 46cm cleaning head the BS 460 can clean large areas quickly and efficiently. Able to clean flat to the floor, it can reach under furniture and its L-shaped head lets it clean under low lying furniture and around chair legs with ease. Sebo 02 9678 9200 www.sebo.com.au

The MotorScrubber Jet includes all the capabilities from the original MotorScrubber along with a few new features including an integrated one litre chemical tank and a commercial grade pump and spray function that provides excellent cleaning and polishing results. The user can control chemical usage and the system provides high productivity with up to 40sqm of cleaning per one litre bottle. Ideal for bathrooms, showers, around toilets, swimming pools, stairs, walls and skirting boards. On-site demonstrations and trials available. E.D. Oates 1300 669 686 www.oates.com.au

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62 INCLEAN March/April 2019


PRODUCTS

Environmentallyfriendly toilet paper

Recyclable and light backpack unit The Rocket Vac XP backpack vacuum is 40 per cent more powerful and 62 per cent more efficient than most other backpack vacuum cleaners in the market. Using state of the art virgin materials and manufacturing techniques, the five litre vacuum weighs 4.2kg and is a recyclable unit – further reducing land fill and carbon footprint. The vacuum’s 1300 W long life motor lasts up to 1000 hours and the backpacks slimline design brings the machine closer to the user’s body, reducing opportunity of knocks and scrapes to walls and furniture. Hako Australia 1800 257 221 www.hakoaustralia.com.au

Enviroplus Bioactive toilet paper uses BATP technology, consisting of a synergy of five natural microorganism strains which are applied to the paper. These micro-organisms produce enzymes that actively biodegrade encrustations and organic substances present in pipes and sewage systems. As a certified Platinum GreenTag product, Enviroplus Bioactive is a Trusted Green Product that can help offset a business’ carbon footprint and improve its green rating. Enviroplus 1800 177 399 www.enviroplusproducts.com.au

Premium liquid carpet cleaner Exit is a premium liquid detergent which contains fast-reacting cleaning agents for single-pass hot water extraction carpet cleaning. This product is pHcontrolled for effective and safe cleaning even on 100 per cent wool carpets. The soil-penetrating properties of Exit make it ideal for use as a carpet stain pre-spotter prior to general cleaning. Exit conforms to the requirements of Australian Standard AS3733:1995 for carpet cleaning chemicals. Agar 1800 301 302 www.agar.com.au

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Your membership strengthens the Australian cleaning industry building service contractors association of australia limited

We are Australia’s peak industry employer organisation for Commercial Cleaning Companies. Join us to receive: Government Lobbying Industrial Relations Advice Networking Events Online Resources Industry Excellence Awards Industry News Online Training www.bscaa.com Education 1800 312 970

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www.incleanmag.com.au 63


PRODUCTS

Unrestricted sidewalk sweeper Eliminate high maintenance costs on traditional carpark sweepers with the ASC 125. The ASC 125 is a sidewalk sweeper that has high ground clearance and can sweep over speed bumps without damage. It can also be configured as a ride on sweeper or a compact walk behind. The ASC 125 can be used unrestricted and driven without a licence. The ASC 125 comes in two versions: electric for a run time of five hours or a Honda Petrol version for nonstop continual use. ASC 1800 650 989 www.sweeper.com.au

Ava ilab in tw le vers o ions

Hospital grade disinfectant The Viraclean system provides healthcare facilities with optimum surface cleaning and disinfection results, supported by staff training. Viraclean passes TGA Option B and kills a broad range bacteria and viruses including VRE, MRSA, Hepatitis B Virus, Herpes Simplex Virus and the Influenza Virus. Viraclean simplifies complex cleaning and disinfection procedures. Viraclean is pink liquid with a mild lemon fragrance. It is conveniently packaged in 500ml squeeze and spray bottles and 5 litre containers. Whiteley Corporation 1800 833 566 www.whiteley.com.au

Emission-free street sweeping Nicknamed the marathon machine, the electrically operated zero-emission 500ze uses the latest generation of lithium ion storage batteries providing lasting performance for all city cleaning needs. With a maximum operating time of up to 11 hours and a top speed of 25kph, the fully electric battery sweeper moves quickly between areas while providing a smooth ride thanks to its four-wheel suspension system. Further available options include a CCTV reverse camera, on board pressure washer and air-conditioned cab. Tennant Australia 1800 226 843 www.tennantco.com.au

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Dry floor stripping machine Previously known as the Conquest Edge stick machine, the ISO HD Stick is an orbital scrubbing machine that features smart technologies to improve user safety and deliver outstanding cleaning results. Features include a stainless steel construction, dust and water contaminate skirt, greatly reduced vibrations and guide wheels that are in constant contact with the ground for improved stability. Conquest 1800 826 789 www.conquestequipment.com.au

Reliable batteryoperated floor scrubber-dryer

Alcohol-based air fresheners Florogen concentrated alcoholbased air fresheners may be used as a space deodorant or as a surface deodorant for extremely long lasting 24-hour deodorisation. Florogen may be used on toilet areas, under sinks, behind desks and furniture and into waste bins after cleaning. Available in the pleasant perfumes of original, strawberry, lavender and frangipani. Florogen has been proven to kill 99.9 per cent of bacteria. It is available in a 5 litre bottle and 500ml ready to use spray bottles. Whiteley Corporation 1800 833 566 www.whiteley.com.au

Exclusively distributed by Cleanstar in Australia and New Zealand, the European made MIRA 40 is a cordless floor scrubber-dryer that operates on a single 36 volt lithium battery that has up to 1500 recharge cycles. The machine has a heavy duty stainless steel frame and a 410mm working width. The MIRA also has an eco-energy saving function and a single control panel so is easy to use for operators, who will experience up to four hours of run time when polishing on low speed. Cleanstar 03 9460 5655 www.cleanstar.com.au uty Heavy-d eel st stainless frame


PRODUCTS

Dual-purpose floor pad

No mess graffiti removal The Tornado ACS 36 negative pressure graffiti removal system cleans without high pressure, water or chemicals. By applying different blasting material (granulate), surfaces can be gently cleaned, stripped or derusted. The closed circuit of the system allows a dust-free work in a vacuum and a permanent reuse of blasting material up to 100 times. Ideal for the cleaning floors, facades and removing graffiti. The extremely compact machine is easy to transport and therefore flexible in the field of applications. Central Cleaning Supplies 1300 347 347 www.centralcleaning.com.au

Duala from Glomesh is a dualpurpose floor pad that cleans and shines in one step using only water. The Duala restores dull, marred floors to their original shine, seamlessly removing scuffs and surface marks from VCT, terrazzo, natural stone, concrete, vinyl and rubber. Two options are available: one for lowspeed use or use with auto scrubbers, and one for use at high speeds that features a patented inner strata technology for increased strength. Pall Mall 02 9584 8644 www.pallmall.com.au

Cost e effectiv and t efficien

100 % biod grad eable

Everyday use cleansing wipes Dermalux cleansing wipes are a single use wipe designed for everyday use. They are suitable for use in aged care, in-home care, hospitals and palliative care facilities. Dermalux cleansing wipes are gentle on skin, and contain natural emollients leaving skin feeling fresh and invigorated. One wipe should be used for each patient area i.e. face, hands, back and perineal area. A key point of difference is that they are made from sustainable bamboo and are 100 per cent biodegradable. Whiteley Corporation 1800 833 566 www.whiteley.com.au

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PRODUCTS

Two-in-one cleaning tool The HEX family of scouring pads from 3M include low scratch and heavyduty options, each designed to help cleaners tackle different cleaning tasks. The power dot technology applied to the scouring pads create a two-in-one cleaning tool that easily rinses clean and helps the user remove tough bakedon or burnt-on soils faster and more effectively. The hexagon shape with two extra edges helps cleaners clean hard to reach areas. The power dots also allows for quicker rinsing and minimises trapped food particles, keeping the scouring pads cleaner for longer. 3M 136 136 www.3m.com.au

Robust escalator cleaning machine Manufactured in Germany, the Columbus Step 100 is an escalator cleaning machine that simultaneously cleans steps and risers without damaging the factory powder coatings or scratching the surface. The Columbus Step 100 is a high quality, robust cleaning machine that is easy to operate with predefined cleaning workflows. Using a selector switch, the operator can choose from three cleaning cycles for a range of soiling levels. Clear key assignments on the display allow the machine to be operated in a straightforward and intuitive way. Clearchoice Products 02 9557 0111 www.clearchoiceproducts.com

The 3-n-1 Machine

SEBO Dart Series Carpet / Stairs / Hard Floor

Made in Germany Low Service Costs Easy Stair Cleaning Multi Level Brush Height Swivel Power Brush W/w: 30cm / 37cm Optional Lightweight:

UHS Floor Polishing Head POLISHER WEIGHT 8.4KG!

Head Office Phone: +61 (0)2 9678 9577 www.sebo.com.au | info@sebo.com.au

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Specially designed grout and tile wand The Britex grout and tile wand can be used with the Britex BR-11 hot water extraction machine to clean floor grout and tiles. The bristle and sponge system is specially designed to scrub away dirt and grime from hard to reach floor grouts, while the power of hot water extraction suctions dirty residue off floors. The wand leaves a streak-free finish on floor tiles when used with the specially formulated Britex grout and tile cleaning solution. Britex Australia 1800 804 973 www.britex.com


PRODUCTIVITY AT ITS BEST. Experience the new 200 litre ride-on floor scrubber. B 200 R Bp DOSE with a cleaning width of 1100mm. High Productivity and Performance High productivity due to 200l tank and 1100mm disc brush. 4500-6600 m²/h max. theoretical area performance. DOSE & Kik System Demand Orientated Supply of Detergent system for efficient and demand oriented supply of detergent. KIK key system with individual user settings and EASY! operation switch. Optional Kärcher Fleet Online Fleet Management tool for simple and efficient planning and control of Kärcher floor cleaning machines. Complete documentation and reports available at any time. Come visit us at Total Facilities to learn more about our B 200, or to book an onsite demo contact us at: 1800 675 714 sales@au.karcher.com www.karcher.com.au


Profile for The Intermedia Group

INCLEAN March-April 2019  

Published for more than 25 years, INCLEAN magazine is the only dedicated cleaning and hygiene industry magazine in the Australian and New Ze...

INCLEAN March-April 2019  

Published for more than 25 years, INCLEAN magazine is the only dedicated cleaning and hygiene industry magazine in the Australian and New Ze...